Uniti Wireless NBN 25/5 (The 25)

When you call them you have to press so many keys to be connected to an agent and even after pressing so many buttons it takes ages until a customer service agent picks up the phone. Show details

King of worst internet – Worst internet of all i have tried. Internet keeps dropping off and had to wait hours on call with customer service plus they have 30 days termination notice period which doesn't make any sense

Beware hidden costs in the contract – I was forced to go with Uniti when I was in the rural WA as they were the only provider. Initial connection was positive, however the Internet did dropout regularly. When I moved back to Perth they couldn't provide me a service and sent me through their partner provider Aussie Broadband, however Uniti maintained the account. I still suffered… Read more

occasional Internet dropouts I was aware there was a no lock in contract and believed that meant I could disconnect and only pay the remaining month costs. So I looked for another provider and found a company that was $20 cheaper and arranged to swap only to be contacted by Uniti to say I had to pay for 30 days before they would disconnect my account. So on top of a connection fee I am also paying for an exit fee by another name.

Perfect support services – I just signed up contract today and required for services support. I have experienced a patient, effective and great customer service today Show reply

Friendly and helpful customer service – A shout out to the customer service team especially Anika Nawar. I got some billing issues with my AmEx credit card attached with a $10 direct debt rejection fee. I called the customer service, Anika listened to my situation and she explained what happened as well as understood my concerns. She helped waive the rejection fee and change the direct… Read more ·  1

debt to manual while waiting for the bPay payment to go through. A suggestion to the product team, direct debit setup on the account home page shouldn't take AmEx if you cannot run payments on AmEx.

Great customer service – Hatim was very helpful when it came to helping me find an internet plan that suited my budget and lifestyle. He was incredibly accomodating and understanding. Show reply

Sign up to UNITI if you want poor customer service and 2 hour wait times on the phone – Sign up to UNITI if you want poor customer service and 2 hour wait times on the phone

The worst service! – This is the worst service I have seen! I choose uniti internet/uniti wireless because it already had pre installed modem in my building, so I thought it would be easy and quick to activate. Since 30.05 (the day I got the email saying it was active) I’ve been trying to get in touch with the support and no one answers. Beyond that, I was told I… Read more

would only get the first invoice when the service was working, well, it’s not working and I got an invoice with the WRONG amount! They are charging me even more that what they were suppose to charge, for a service that is not even working! I have tried to talk to them in the chat, via email e phone and with no success for 4 days already!

Very, Very helpful!! – Eu-Jin this morning was very helpful and very patient. We have moved from using your disc on the roof at our previous home to a Retirement unit last week and although I use my computer a lot I could never have connected at this new place to the NBN. The telephone socket has been installed in a different room from my desktop computer so I was running between the 2 places and Eu-Jin was very patient. Thank you. Show reply

Amazing customer service – Was having internet issues and Raghu called me and was fantastic at helping me fix the problem. He also stuck to his word and called me back the next day as arranged. Amazing customer service that is hard to find these days. Thank you so much Show reply

Router dropped Configuration however good support by Zahra Einollahi – The Service had been very reliable up until the recent network upgrade's (April and June 22). There have been loss of services . Recently the modem dropped its configuration (ticket 124556) and had to be reset, requiring me to spend a long time on the phone( several calls ) . Zahra Einollahi did a good job of helping me through the… Read more ·  1

re-configuration . However I do not understand why support cannot remote access the routers or why they do not have some sort of out of bounds remote boot which picks up the last good configuration off the hardware (the router saves the last good configuration in hardware...) this would save the poor customer a lot of valuable time and effort ! Also on a previous support call I was told that the portal feature "check service " is inaccurate, well remove it from the portal until its working !

Great customer – Issue resolved in little time. Great customer service and support provided by Eu Jin. He guided me throughout the process of connectivity very professionally. Overall a very pleasant experience. Keep up the good work. Show details ·  1

Ben F was amazing if I could leave more than a 5 star rating I would he was patience with me – It was resolved well and prompt Ben needs a promotion. Can’t express this enough. Everything was done professionally from the call back and follow up calls and emails and txt messages Show reply

Lagging Zoom calls – The connection is good, except when in Zoom calls... The students complain that my screen share and voice is lagging. I don't know why this is happening, it is very frustrating. Show details

NBN worse than wireless, poor customer service – I joined Uniti on fixed wireless over 3.5 years ago because NBN wasn’t available in my area then. It worked great and if I was writing this review 6 months ago would have given Uniti 5 stars. But last year the wireless tower that serviced my area failed and rather than fixing their equipment they switched me over to NBN. Afterwards the internet… Read more

dropped out regularly, often for several hours. Called to get support and had to wait almost an hour for them to blame NBN for the fault and not taking any responsibility even though NBN Co said there were no faults detected. When I told them I was cancelling to go to another provider their customer service was terrible, first begging for me to stay offering discounts then completely ignoring my requests and emails. They claim that month to month plans have no cancellation fee, they won’t tell you when you join, but wait for you to leave then tell you that you need to give 30 days notice. It’s not really month to month though if you have to decide before the end of the current month ends that you want to leave at the end of next month?

Terrible customer service – I hate to say it but the costumer service is more than terrible! I got an email saying my direct debit payment has failed and I will be charged $10 for it. I replied at the same day to clarify that this was not my fault, my account always had enough money on it and they can book it again at any time. I even attached a screenshot to it. I got an… Read more

automatic email telling me you received it. I never got a reply. Now 9 days later I got another email telling me my account is overdue and I have to pay and if I don't do it they suspend my account.

I tried to call the help line 1300 847 201 multiple times but nobody picks up the phone. the options on there are useless as well and it always end with the information that you can do things online.

If nobody replies here as well I will contact an ombudsman and think about leaving. When I pay $60 a month I would like to get more a router an energy wave in form of data. I would like to get a service as well!

Exemplary service !! – I having so much difficulty in getting my internet connected on Unit 222/ 121B Jerralong Drive Schofields NSW 2762 and spoke to almost 6 or 7 people from technical team and tried 3 different Routers spent the whole day on 7th January and it was finally Ankur(From the Technical Team ) who guided me well to purchase the correct router from the … Read more

shop then called me twice and guided me with step by step process and got the internet working and also got all the devices Connected , the kind of information, knowledge & patience Ankur has show speaks volumes about his ability to connect, empathize and provide beyond expected service for the client and was next to none. i would like to thank Fuzzy net/uniti for having such wonderful staff in the company.

Good Luck Ankur !!

Thanks

I can never reach them via phone call to get a support! – They have overcharged me for two months bills and never provide a refund! I try to email them but they didn’t bother to provide a solution, also can’t reach them via phone call! Show details

Great customer service – Quick and efficient customer service from Ankita. Helped me and offered a great solution for my situation. She was friendly and took the time explain what she would do and when she would follow up. Ankita followed up just as she promised super quickly too. Highly recommend. Show details ·  1

Worst provider in AU customer service sucks – Reading the many reviews on here I thought maybe these guys would be different but holy hell they are the worst provider in AU. Don’t waste money with these goons . Customer service on a good day takes 30 minutes to answer. Today I was hung up on 4 times . Customer service would not transfer me to the manager and when I asked 4 different people… Read more

whats your name they hung up. One operator stated they are short staffed and managers don’t want to take calls on weekends before hanging up. This is shocking service.

Legendary provider cheers shams – We have only started using Uniti for a few hours and the service provided has been legendary. We contacted support to seek help setting up our Amazon router Shams from the online team called us moments after we emailed and guided us through the set up.  Show reply

Online Support thanks shamim – OnlineCustomer support is fantastic and extremely helpful by far the best I have come accross. Proud to be with a reliable Australian company who delivers on what's advertised. If you want a reliable provider with quality product and service then Uniti is the one to use. Thanks Shamim for your support in getting our household back up and running again with the internet and for your follow up health check you provided world class service. Show reply

5 stars for Shamim 5 stars for Uniti – Thank you to Shamim today who has helped us with the set up of our Amazon router after our relocation and a big thank you to Uniti for your professionalism and accurate services over 3 years I always recommend Uniti to friends/family and others who are looking for a reliable and transparent company. Looking forward to many more years. Show reply

New connection and online thanks to Shams – Wonderful to have my connection switched on today and be able to get online at same time. Emailed in to shamim who was very helpful in providing simple instructions to connect the Nest router. Show reply

Shams is a babe – Really happy with Uniti wireless they have great service , tonight I was in touch with Shams who’s an absolute babe. He was really kind and helped me set up my router to the NBN connection.  Show reply

Great customer service – Muneeb Muhammed solved the internet issue and the internet works great now. He was spot on and very responsive and immediately assisted and got me online. I cannot thank him enough as he is an asset to the company ThanKs Desmond Show details ·  3

Shamim is exceptional – Thank you again shamim you followed up with me as promised and got my connection up and running. I was having problem setting up the router my self so I emailed shamim who wishing seconds identified the internet light flashing meant we had to put 800 in the router website.  Show reply

Thanks all at fuzenet – I’m really pleased with the support I’ve received so far. Up and running in no time! My skill level was low but I received great help to get connected. Everyone has been very helpful- thanks to all :) Show details ·  1

Slight Issue that was resolved by superstar support team – When I first moved in to my new place i couldn’t connect to the internet. Dealt with the support team who were great to deal with and solved the problem. Each time I called I got an upbeat polite operator who seemed to genuinely care about getting me connected. What was also refreshing was each time I called, we tried something different to… Read more ·  1

connect. I knew each time I spoke to customer support we were getting closer to a solution. In a situation where I should be frustrated with a service provider, I’m actually thoroughly impressed and would definitely recommend them to friends.