Universal Store Online store

I had a situation where a jacket I ordered in-store was not received, and I was informed that it was out of stock. The Customer Service Officer - Sophie, who answers enquiries at the email address for Universal of help@universalstore.com.au, was incredible. She was professional, respectful and processed the refund instantly. I could not have… Read more

asked for better Customer Service - she was exemplary and extremely easy to deal with and resolve my issue. She should be recognised for her outstanding "Customer Service"

A few hours after placing my click and collect order with Universal Store and receiving an email confirming my order had been paid for, I received another email to say the order was rejected due to not being in stock at the store. I checked online to confirm the item was still in stock. I then called the store for a staff member to check. The item… Read more

was in stock. She put it aside for me and I collected it today. I had to pay for the item again. The email stating my order was rejected said someone would be in touch to organise an alternative delivery method or a full refund. No one did contact me. I had to call to arrange this. Besides being wrong about the item being in stock over the 5 hour period of ordering and having it cancelled, it is wrong that I have to ring up to get a refund on the order they cancelled. Staff were lovely - the company's processing of orders is clumsy.

Worse website – This is the worse online shopping experience ever. You type in your preferences and it doesn't matter what your preferences are, everything is sold out in that style or preference. It doesn't update. Also whilst browsing, every time you click on an item to look at it when you aren't interested it takes you right back to the start so you have to go… Read more

through everything again and go through reloads to get back to where you were at...will never online shop here again...

Great experience – Sometimes you just need to give people a chance. Absolutely nothing wrong with my experience shopping with Universal Store. Item as described, quick dispatch and great pricing. I know the reviews don't look great but a lot of the 1 star reviews are for trivial issues which I don't think warrant a 1 star rating. My experience has been as good as or… Read more

better than any other vendor I've shopped with recently and I would absolutely do business with them again. Shout out to Joe who is the real MVP.

The only thing I could be critical of, is my hat was sent unprotected in a plastic bag and arrived quite squashed/scrunched but thankfully it has puffed back out since I removed from the bag. Maybe items could use a bit more cardboard and therefore be better protected, especially international orders.

Perfect Stranger Crossover Halter Dress Orange – I wore this dress on a night out. The quality of the dress is great, it's stretchy and the material is thick. I had about 6 people compliment my dress! Would 100% recommend buying a dress from Universal Store  Show details

Fast delivery and great products – Their online store is very easy to navigate and find exactly what you are after. I ordered a pair of shorts from Universal Store and they are the best quality! Delivery time was about 4 working days. Would definitely recommend! Show details

Poor customer service – I purchased a record player in the boxing day sales at a heavily discounted price. After over 2 weeks without delivery, I contacted Australia post who fobbed off my enquiry. I then contacted universal, instead of offering good customer service that works with their customer, they refunded me without consultation on my options and advised me if it… Read more

shows up to re pay for it or send it back. This is incredibly poor customer service, and I had advised them I had already purchased records for the record player. I am beyond disappointed with their customer "service" and would recommend purchasing through another store with a better ethos in serving customers as universal clearly has poor customer relation systems.

A scam – I purchased three products and Universal Store split the order and never sent my last product. When I queried them about this, they said they had sent it and sent a photo of the first package but could not get evidence of the second. Instead they suggested that I lived in a dodgy neighbourhood. This doesn't even make sense because I was never… Read more

notified of a second package arriving, and if they were to be arriving together then why did only one package get stolen?

DO NOT BUY! – Bought a pair of champion pants it was worth 70+ dollars, order online for same day delivery payed extra, Litterally nothing happened got no shopping confirmation and couldn't get hold of anyone in customer service this is a scam DO NOT FALL FOR IT! don't shop there.

Just don’t do it – This is almost scam like, it’s that bad. Ordered online for same day delivery - paid extra, no issues. Literally nothing happened, no shipping confirmation. 4 hours later can’t get hold of anyone in customer service finally get someone on chat who says store hasn’t processed order and if they decide to process in time might come today and if not, oh well. Beyond bad, no apology, just “it is what it is”. Don’t shop here.

Poor customer service – Bought t-shirts from online store and 1 they sent out was the wrong t-shirt. Universal Store’s response was I would have to return the t-shirt to a physical store or post it back to them for an exchange. Poor form expecting a customer to go out of their way to rectify their mistake.

Do not buy!! – Ordered a skirt for a party and it arrived 2 days before thankfully, opened the package to see that this in fact was not my skirt, but a see through sarong by a completely different brand! The price tag also said $35 when the skirt I ordered was $60, completely different price, brand, and skirt, it was like they just picked out what looked close enough to my order and continued on with their day!

Faulty items, terrible customer service - if you're lucky to get any at all – Purchase a record player through their online store. When it arrived, it was faulty. I tried emailing them twice, no response, messaged through social media and they promised they'd look into it. No further action or response received. I emailed again and still no response so I contacted again through social media and was given some very… Read more

lackadaisical responses. I asked for a phone number to which the girl then responded that she'd look into my complaint.

Two minutes later she posts me a link and says I have to deal with the manufacturer and "sorry bout that"

I filled out the forms in the link, and was told I'd receive communication within 2 business days. It's been a week and nothing. Now I'm stuck with a junky P.O.S and out of pocket.

Prices and shipping rates were fair however they appear to be an utterly useless company with lazy sales staff.

Avoid, spend your money elsewhere.

Horrid – Ordered 2 t-shirts online on the 19/12/2021, finally received them on the 21/1/2022. E-mailed 3 times with no reply, online chat 2 times! First online chat said they will sort it, they didn't do anything at all. Absolute pest of a shop. Show details

Do not buy from this company! – Bought a pair of shoes as a Christmas present, turned out to be the wrong size so I used their returns process through their website. It said they’d be in contact 48 hours after receiving the item. Auspost tracking confirmed it was delivered, I waited a week still no response. Rang multiple times, no answer. Emailed, no answer. Live chat, no… Read more

answer. LUCKILY I paid with PayPal so it’s in their hands now. But absolutely appalled by this company. I recommend NOT buying anything from their online store!

Disappointing Online Store Service – Disappointing online service. Ordered two items, only one came. Due to the company being unreachable (I don't know why) for almost a week, I also missed out on boxing day sales. The store finally refunded me for the product I did not receive 10 days after it was ordered and told me that they had actually sold out of the product. I was offered a… Read more

10% discount on my next purchase (very small compared to sale discounts that I missed out on), but I have since learned that they hand these out for merely signing up to a draw on their website. I have emailed since and they still never respond. Buy from another store online, they lack a duty of care for customers.

Shipping – Shop is good in real life but the online shopping is absolutely terrible. Very disappointing considering I order clothes for them to come in time for an event and they never do… I order something and it’ll tell me that it’ll come in a week (express) and it doesn’t end up coming until ANOTHER week later. So frustrating.

Do not purchase from their online store – I purchased a tshirt online and received an email a few days later saying they don’t have it in stock and to send them my bank details for a refund. I thought that it was weird that they couldn’t just refund to my credit card that I purchased it on so I called them with no answer, I’ve called them at least 20 times and they never answer. Nearly 4 weeks on and I still do not have my refund

Unresponsive to returns – Contacted in relation to a return and they have been unresponsive. Please shop elsewhere or you’ll lose your money despite their returns policy and consumer law. Show details

Subpar customer service, bought product and was told out of stock 2 weeks later – Bought a specific shirt from their website, their detail shows details on shipping would be provided within 5 business days, a week later I tried calling several times throughout the week for support (which their voicemail does not even work), emails were never responded back to. After another week, I managed to get ahold of someone through their instagram and after checking they got back to me saying the product was out of stock.

Not happy with the packaging – Happy with my purchases but Not happy the way they were packaged. Wallet arrived in a box but 2 pair of earrings were just left as they were in the plastic postage bag on top of the wallet box. They had broken off their backing card and we’re floating around the plastic postage bag. Could easily have been damaged. Show details

Bad online service shipping – Ordered a jumper on Monday start of week to have a click and collect which is very simple, didn’t have any email from them so called on Thursday and they said that the store didn’t get an invoice of my order which is terrible. Very bad company never order from them unless to go on in store. They call back saying do you want a refund or we can source the jumper for you….I think I want MY jumper I payed for haha bad service

Accepting payment on items they dont have in stock – I ordered a pair of Jeans, was given confirmation of the order accepted and and an estimated arrival date. Two days later I receive an email stating they dont have them in stock and 'We have been attempting to source this item for you and have unfortunately been unsuccessful.' I didn't ask for them to source the item, I purchased directly from… Read more

them and expected the item to be stocked as it stated on the website, it then took another 2 days to get my money refunded.

This just wasted my time and effort along with dragging out a simple purchase of a new pair of Jeans.

Had I been warned ahead of time that they weren't in stock and would attempt to be sourced I wouldn't have bothered to begin with.

I suggest shopping elsewhere for your items to save yourself the hassle of 'oh sorry, we dont actually have that in stock'

Shipping issues – Paid for express shipping and they still took 4 days to deliver to Sydney city, with an order of 3 items being delivered in two separate parcels over 4 days... The clothes are poor quality for how expensive they are.  Show details

Package goes missing, they are unwilling to help – My package went missing, which I get was Australia posts fault. Aus posts policy states I need to contact the seller to start the process, aus post will reimburse them, then they reimburse me. Universal store saying my package has been delivered despite me showing them proof it hasn’t (the tracking says it’s lost and not delivered) so don’t know… Read more

why they are lying, but they are now unwilling to help despite them not being out of pocket regardless.

INTERNATIONAL BUYERS SATISFACTION! – I was looking for a Champion / Surf The Web - track jacket in black in size S everywhere online without any luck, somewhere to where online stores disappointed me with false hopes on having it available. Things was so complicated and more and more i lost my trust on online stores that promoted with this jacket that I was looking for. When I came… Read more

across Universal Store in Australia.. sure I was sceptic. They had it in size S. I took my final chance and purchased it. I wrote the department of customer service to hear them out if they actually had it, and they were quick to tell me they did and had already prepared to send it out to me.

Surprised and happy!! Service was excellent, a delightful experience!! I got what I wanted, suits perfectly. The communication we had during the time was fantastic, they are super sweet, thoughtful and helpful. Shipping was pretty fast. I am very very satisfied, as being an international customer all the way from Denmark!

Thank you so much Universal Store Australia! My confidence is always on you.

Excellent service – Saw the Wrangler t-shirt in store but they didn't have the size I needed. So Ordered it online. It was very easy. Item got delivered to my house really quick. Will definitely buy online from this store again. Show details

Excellent Variety Of Products – Universal Store Online is excellent. Easy navigation, variety of products to choose from, products of men and women are available. I highly recommend you shop online. Delivery is 3-5 days, I live in Australia NSW Sydney. This store is similar to General pants, Glue and Urban Outfitters. Price is similar to other stores mentioned. My favourite… Read more

brand at the moment which the Universal Store stocks is Perfect Stranger. Their clothes are feminine, flirty and pretty, I recommend you should search for their clothing items on the Universal Store website if you are a female.