No customer service.
No call back.
If you want to apply for a be service.
They will answer otherwise not.
Paying for a service that hasn’t worked for a long time.
I can't believe they are allowed to sell this garbage with NO easy way to CANCEL
0.5 Mbs down and 0.3Mbs up at 3am. No support because of COVID 19 but they still have staff to sell a new plan and send new sims. This company really should be banned from selling mobile broadband. Can only hope one of the big law firms launches a class action against them. To cancel this service customers need to dial 1555 but since cancellations are not an emergency Vodafone will not take the call. How is this legal? How is this ethical at this time? Why do we bother to pay for a communications minister in Australia?
Speeds weren't too bad recently, but now TERRIBLE!
Feb.2020 : Over the last few months, I've noticed that most times I can only get a one(1) bar connection..to my Dell computer. And I'm on the 6th floor of a unit in sight of the North Sydney CBD. I have pocket wifi, & started with V'fone in May 2018. NOT with the NBN..thank goodness! Maybe w. the merger w. TPG now getting the 'green light' from the courts, speeds/connections will improve. Here's hoping...
- Mobile Broadband
- Verified customer
Hopeless service, incompetence and misrepresentation
I bought a pocket WifFi modem on their 60 gig plan from my local Vodafone shop. It appeared to be the best value at the time. One month's grace period was offered to cancel the lot if it didn't meet expectations. My signal seems to be marginal indoors even though they stated full 4 G outdoors and indoors. I liked the grace period option but unfortunately had to use it as the available bandwidth indoors was about the same as ADSL. When I contacted Vodafone to inform them that I'd like to cancel within this grace period, I was sold on the idea t...o try it a bit longer as they were working on improving signal quality. Also, the service rep suggested that I could still cancel without penalties and use the modem with another SIM card as long as I've paid for it in full. That sounded good but the signal strength indoors actually got worse. I cancelled the contract as discussed and then tried to to use the modem with other Sim cards from the other carriers as I was told the Modem is not locked to Vodafone's network. After some frustrating hours, calls to Vodafone technical Support and a visit to to the local dealer with the the device and a copy of my contract got me nowhere. The store manager thought the modem was locked to their network, couldn't help me with a repair or exchange because the documentation wasn't correct.....apparently. So, more calls to Vodafone tech support who then agreed that the device is faulty and still under warrantee. I requested that they either send me a replacement modem with a return bag or refund the cost of the modem. The service rep told me that he's not authorised for that decision but will schedule a manager to call me. That was two days ago and still no call. Phoned them again today, no explanation as to why the manager didn't call. Spoke to tech support who then referred me to another team member where I was supposed to talk to the manager. This guy again wouldn't let me talk to the manager and tried the retail shop route again. Told him I'm not interested to deal with any retail shop. The only option acceptable would be a refund or replacement directly form Vodafone. Eventually, this guy after putting me on hold and discussing with the manager, agreed that we can conclude the mater with either option. I was then assured that by speaking to the next person without delay, we could finalize the matter. Yet again, my call was queued and after 20 mins waiting, I gave up. I hope that this feedback would spur some action from Vodafone management and save other potential customers similar frustration. My next step is to register a dispute with the TIO if I don't get a resolution this week
Average 1.6 mps in their best reception area
Vodafone have a coverage map of which I am in the best area for reception. ... as verified by the customer support person from India. However I am finding the service slows to almost impossible speeds. I have complained twice in the last week about the slow service. The first time they were able to lift the speed to 5mps. Wow in the USA my son gets 100mps as a standard service. So I cannot rely on the Vodafone coverage maps unless this speed is what they call normal for their service. I very dissatisfied
its a waste of money the speed is very bad i get 1 bar 3g in my home and outside of my home the website says I'm in a 4g area inside and out is bad
I find vodafone network to be slow when I go high on apartmemt buildings. The network takes longer to load when I am sometimes only 9 storoes high from ground level.
This is crap!!!! stay away from Vodafone
Stay away from Vodafone if you don’t want your call keep failing all the time, and the broadband data is loading forever. I swear to never get back to Them
Waste of time and money
Sick of Vodafone, my internet never works since being with nbn. I'm going with another provider and I'm not paying Vodafone a cent. They can't keep me in a contract that never works
Peace of crap
Absolutely crap network all over Brisbane. Hardly any good coverage. Very below par. I live in a suburb literally 5 min away from the city yet and all I'm getting is a one bar of 4G. I would not recommend this provider to anyone since you're been paid for a promised service which doesn't deliver. #vodafone4Gscam
- Mobile Broadband
- Verified customer
Ok for light usage
Bought it under a special promotion as a stop-gap. The connection was fast and reliable. 10 GB data + bonus 25GB = total 35GB data for $25 with 6 months validity. Regular price was $50 for 10 GB data with 6 months validity. Activation was not smooth. I had to go to a Vodafone shop to get it activated.
Great data deals
Joined Vodafone 8 months ago, Vodafone has great deals for people who use a lot of data, $60 for 80gb of data. Now the connection might not be as fast as other providers but at least you get unlimited data if you use all 80gb of data, the customer service for Vodafone is not as great, I sat on the phone for 20 minutes before I got a hold of someone but they did resolve my issues fast. So if you are looking great data deals Vodafone is for you.
The reviewer stated that an incentive was offered for this review
Vodafone blocked access to major websites
This company can't be trusted. They blocked access to major websites like 4chan just because they think it is appropriate to suppress speech. So customers are only getting a limited version of the internet. The PG version this company approves of. They make the decision of what customers are allowed to see on the internet. They are scum!
- Mobile Broadband
- Verified customer
Waste of time
I have been a loyal Vodafone customer for many years. After noticing speed and issuers with internet on phone contacted Vodafone and was advised to purchase mobile broad for home. They advised mobile broadband as NBN is months away. Went to shop and was told the modem will fix things.
Came home and tried and was worse than mobile phone network. Spent 3-4 hours in chat and on phone call being transformed and having to explain every time and was advised that tower was down and it will be at least 1 month until it might be fixed. Had one represe...ntative advise they would offer 10% off and said it wasn't good enough and internet doers work. It had speed of 4kbps (not mbps), worse than old dial up. I ended up speaking with 4 different people and was advised by the retention staff that they would offer 50% off a service that doesn't work it's that slow. I am now looking at cancelling everything with vodafone and looking for new supplier. Shame I bought they provided a good service until today but after wasting a whole day and there is no coming back from that.
Better stay away
absolutely the worst internet provider i have ever used. their NBN is slow and drops out and their customer service is pathetic. avoid at all costs. Not recommended to anyone. Better stay away
Solved my internet problems!
Was having ADSL frequent dropouts with another provider so switched to Vodafone because they had a great deal going on. Salesman signed me up in 10 minutes and the connection is fantastic!!!
I give them one star is only because there has no 0 star option.
The NBN service is horrible. every week the network going to be disconnect around 1 hours. everyday the network might disconnect around 5 mins during the night time. The support team will only reply you we are investigating the problem but never fixed the problem. if you do the internal complain, they will reply you please connect our support team or our support team already connect you. if you do the TIO complain they might send someone and says they did not see any problem form their site.
be careful with vodafone, don't get cheated because the cheap price!!!!!!!!!!!
I would stay away!
Please don’t bother. Connection is intermittent and extremely slow. They can be cheap because they reduce costs of your mobile phone plans as well to sell you on the plans. But seriously.... it’s not worth it. You’ll just have to fight to break the contract. There’s no point in having unlimited data if it’s slow and doesn’t connect when you need it to.
Terrible Experience, Stay away from Vodafone NBN
I switched to Vodafone from another NBN provider, the connection never worked (getting line sync but not an IP assigned to the modem). I am a Network Engineer myself and I immediately noticed that their tech support is not competent and hasn't been trained to understand that a modem needs an IP assigned to work. They wasted a week of my time by:
- logging 2 cases with NBN (they said nothing was wrong)
- Asked me to go to a store to replace their modem
On the 7th day of nonsense troubleshooting, finally had enough. I signed up with Aussie...Broadband, in less than 30 mins my connection was up and working fine! I asked multiple times to speak with a supervisor, they kept saying he is busy, he will call you back.....he never did. Logged a complaint with Vodafone and who handles the complaint? NBN support Tech, wow...
- Mobile Broadband
- Verified customer
Bad coverage. Calls keep broken down and a robot sound came up during your call . Very bad internet coverage not even enough to open Facebook most of the time.
Trying to contact support but nothing happened onley keep promising to fix the broblem .and i don't need to till you about the contract and exit fee. Have to wait to end of the contract to stop my service. Already had a new deal with telstra it has a good coverage and super fast internet.
My location is at
morven street old guildford nsw Australia .
You can check-in the internet speet any time you want .
Questions & Answers
Can I use it for streaming Netflix on tv
HI rusman z i am getting around the 30 meg speed at The moment should be higher but Vodafone is not great. anyway that should be fast enough for Netflix depending on the speed were you are i would give them a wide birth. At the moment I am looking for a new supplier. Good luck sorry can't be more helpful
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