Vodafone Mobile Broadband

The worst customer experience I’ve ever had I’ve had countless issues with Vodafone over the past three months. My number stopped working twice, leaving me completely unreachable, and every time I contacted support I had to re-explain the entire history because nothing was ever documented properly. Their lack of care is honestly disgusting - no… Read more

urgency, no accountability, no follow-through.

When I asked for a refund for all the hassle and the days my service didn’t work, all I got was a $35 credit, and even that I had to fight for. After everything, that’s all they offered. No attempt to keep me, no goodwill, nothing.

I’m done. I’m leaving for another provider because Vodafone has shown me that they genuinely don’t value their customers. Absolute disappointment from start to finish.

VODFONE OFFSHORE Customer Service OUTSTANDING – This is SPECIFICALLY for OFFSHORE management and assistance for Broadband and mobile service. IF ONLY EVERY COMPANY trained their staff even HALF as well as these gorgeous people have been, the world would be an entirely different place. I just WISH I HAD RECORDED the name of every one of these just gorgeous people! For over 25 years, have been… Read more

with this company and NEVER A SINGLE COMPLAINT - with the OFFSHORE phone CUSTOMER SERVICE. i have NEVER ENCOUNTERED SUCH CONSISTENT EXEMPLARY SERVICE AS HAVE WITH EVERY SINGLE ONE OF THE OPERATORS. If even possible just increase in courtesy and genuinely committed to do all they can to go the extra mile and can "HEAR" the smile on their faces! Sincerity. Never a problem!! It is only a shame that the physical "customer service" in the shops and kiosks is for the most part the opposite, Lazy and precious couldn't be bothered. the need to be shipped off shore and learn some manners from these who deserve to be paid 100 fold those that we are left with here. It is a joke how polar opposite they are. Even if there has been a glitch in the network. the lovely operators offshore as so very lovely it just makes everything seem better. GOD BLESS VODAFONE OFFSHORE, No matter the problem, they have NEVER MISSED A BEAT in being satisfied to know have been given every consideration to solve the issue. Vodafone Australia management NEED TO TAKE A LEAF out of their book on how to properly TRAIN THE ABYSMAL physical staff on how to do their job or fire them though it is obvious couldn't care less. Rest assured whenever i hear EVERYONE ELSE in despair about their CRAPPY CARRIERS, IE TELSTRA AND OPTUS now seem to be ONE IN THE SAME BY THE WAY THEY TREAT their customers in every manner of "service." I DO MY BEST TO CONVINCE THEM to go where they have no more of that. PEACE OF MIND, NO HOLDING EVER, NO EXCUSES.

Switch Now – Switching to vodafone has been the best thing I ever did this year not only is it fast and reliable but it is so cheap and the customer service representatives are very friendly and helpful. Show details

Much Better than expected – I was really worried about changing to Vodafone’s NBN alternative based on reviews. I decided to give it a try as my mobile is also with Vodafone. 2 months in, I am so happy with it and saving $30 a month v Telstra. I know coverage impacts on experience but my advice is i f your Vodafone mobile works where you live. Ditch NBN and go with a much… Read more

cheaper service. Review is based on my experience working from home also, but only 2 people living here so cannot base review on large family usage.

Terrible vodafone NBN service – subscribed its 240Mbps plan but the maximum speed could only be 109Mbps maximum. Raised a complaint about it in the feedback of first ticket over a week ago. But no one replied. Have to contact its support team today, they admitted "additional speed upgrade is not added to your account" and will fix it. When I asked if I can request to refund for… Read more

the period of low speed, the support guy didn't reply, I can see he/she's still online. This is the 2nd time I meet with this situation. When I complaint last week for the poor arrangement of network cutover, the support guy didn't reply either. There have been several complaints for different services already since I started to use vodafone nbn 8 days ago. How terrible the vodafone service is!

Don't not use Vodafone 5G home internet – After used Vodafone 5G home internet for 3 months, I don't recommend anyone try it. The network and prices is good. But service and device is terrible. The Nokia device support by Vodafone has many issues. Wifi 5G channel dead in 1 months. And 2.4G become unstable 1 months later. When the device had to reset daily. I called Vodafone for replace.… Read more

In first call, Vodafone care team in arrogant way command me reset the device even I told him did before. He leave the call with "call back to you in 10 mins" notice. After 30 mins I have to contact Vodafone again. Vodafone agree reset not solve issue. But they will not replace dervice until in store check. The first in store, staff checked dervice and agree it is fault. Vodafone do not keep device in all shops in NSW. It has to come from Vodafone Care. We called Vodafone Care together, explain situation, get agreement that device will be send to store in 1 week. After 2 weeks, nothing happen. Back to shop. Found Vodafone Care cancel the replace without notice me. Claim from phone with Vodafone shop staff, get agreement that will send to shop ASAP. Another 2 weeks, still nothing. Call and found replace been cancelled again with notice "has to order from shop not customer" Try to cancel the service. Get agreement and email confirm from Vodafone Care. Back to shop, found Vodafone Care leave notice said "service can't cancel because new devices will send to customer" Totally suffering experience.

Vodafone Misleading Deceptive Behaviour ---- ACCC Needs to Investigate Conduct – January 2024 purchased Vodafone 5G Home Broadband Premium with First 30 days Free Broadband Usage as advertised. Started contract on 17/01/2024 and herein started the scam. One would reasonably expect the FIRST 30 DAYS FREE USAGE to expire on 16/02/2024 but no this was not the case. Vodafone have a billing cycle that commences on 21st of each… Read more

month so Vodafone auto-invoice system created an invoice on 21/01/2024 requesting payment of the next monthly premium.

WELL, THAT WAS NOT THE AGREEMENT NOR THE ADVERTISED DEAL.

Rang Vodafone call centre (India) and was told; 1. I had to pay the invoice as I would only be getting 4 days free and not 30 days free due to Vodafone’s billing cycle --------it was UP TO 30 days free. When I challenged this, it was agreed THIS ADVICE WAS INCORRECT. 2. Then I was advised the 30 days FREE would be a running credit whereby I would not receive an invoice for the FINAL INVOICE when I left Vodaphone. Again, I challenged this as THIS ADVICE WAS INCORRECT. 3. Spoke to Vodaphone Castle Hill who confirmed my first paid billing cycle should be 20/02/2024 to 21/03/2024 (in essence would get 34 days free usage), that he cannot fix as it is a Billing Problem - he has seen this mistake before. 4. Visited Vodafone Stanhope Gardens who attempted to assist me and were successful in raising a “ticket” (CSR 3-2860244105074) for resolution. I was instructed not to pay the invoice. This “ticket” was never responded to. 5. Then raised a complaint with Vodafone online. As per Vodaphone Complaints Handling document Vodaphone state; “………. for complaints made through our online form, mail or fax, we’ll contact you within 2 business days of receiving your complaint….” THIS DID NOT OCCUR and Vodaphone did not contact me. 6. Raised a complaint with TIO (0001356001101).

Finally, on 7/03/2024 Vodafone Complaints Team (Australia) contacted me.

Vodafone agreed to CREDIT ALL CHARGES. I stated I was closing the service and returning the modem as I had had enough of this rank stupidity and ineptitude. Vodafone agree and stated there would be no charge provided I returned the modem in good condition.

Vodafone however then stated THEIR BILLING TEAM may attempt to charge me BUT NOT TO WORRY as this would be credited once the warehouse had received the returned modem!!!!!!!!!!!!!! I AM NOT JOKING.

So, you would think that was the end of this matter but alas NO.

31/07/2024, now 4 months since the modem was returned, Australian Debt Recoveries (ADR) contact me requesting $84.99 on behalf of Vodafone.

This is the first I knew of this supposed debt as Vodafone HAVE NEVER CONTACTED ME; I had stupidly assumed to whole saga was dead and buried.

I immediately rang Vodafone, who agreed the “debt” was not owed. I REQUESTED THE FOLLOWING; 1. Written confirmation Vodafone had reversed the debt 2. Confirmation Vodafone had contacted Australian Debt Recoveries and instructed them debt had been reversed 3. Confirmation Australian Debt Recoveries HAD NOT altered my CREDIT FILE 4. Compensation for 7 months of torture

A Complaints Reference Number was also requested BUT I WAS TOLD NOT TO WORRY, VODAFONE would be in contact in the next 24 hours regarding the above requests.

Based on all the many previous contacts with Vodafone, I BET YOU THIS NEVER HAPPENS but will update progress here for all to see.

Am also going to raise this with ACCC as Vodafone have demonstrated Misleading Deceptive Behavior AND IT NEEDS TO BE STOPPED. Consumers need protecting from idiots like Vodafone.

Zero customer service and support – The worst customer service known.. no escalation channels, CSRs talking lies, trying to make excuses. The company had no values so no pride in providing a service. Making me wait for a refund however no calls with a reason. Will be cancelling all contact with the disposable computer! Show details

Hurts so good – Wish I never went to voda pay to hear my answering machine you fing greedy [Content Removed] knew something was a miss when I call and all I get is thick accents I can't understand so sick of this [Content Removed] these kind of companys pull chargeing for voice mail talking over Customers and being overall [Content Removed] I don't want to but… Read more

I'm going back to boost mobile at least I get free voice mail and I can talk to others on the same network for free vodaphone should be shut down and its ashes thrown into the sun and even then that's not enough , I feel that everyone should [Content Removed] vodaphone and demand our free voice mail.

Vodafone’s Point Cook Store - Worst Customer Services – Vodafone’s Point Cook store is hosted by just useless, unskilled and unethical guys. Rather than helping customer to resolve the problem, they just tend to make lame excuses and try to get rid of the interaction. No sense of customer services with poor business ethics. Show details

I got caught out! – We have had the 5G for 10months now. Boy did I get caught. Was sold a new modem for $65 a month. Yes, it's 5G, but our old one is 4G and was only $25 a month. I suppose if any issues, we can always revert to the 4G, until it too is shut down. Show details

Home internet (Mobile Broadband) doesn’t work – I feel schemed by Vodafone! Internet speed is fair when works, however, it works when it wants to. I constantly have to reboot my modem, some time I just use my phone internet. It is totally unreliable. It is a total joke. Support with poor solutions. Unbelievable how such a huge company can offer such a poor work. I thought about get a better… Read more

internet for gaming and it’d, but there is no way I can trust Vodafone on that, if they can’t even be reliable on the basic plan.

slowest internet i have ever used – i don’t know how people use vodafone this internet is the slowest internet i’ve ever used i am just wasting my money by using vodafone Show details

Service not suitable for P2P online gaming, even when I was informed that it would be – I am upset with this service. When we were signing up for the 5G Home Internet service, I was assured by the sales assistant over the phone that the service would be usable for P2P games online. This is certainly not the case. There is no issue with the internet speed, but because the Home Internet Modem utilises a CGNAT, it is not usable for… Read more

online games (will not connect to other players).

It is not a good service seeing that this was not mentioned during the sales call when I specifically asked the question. When I tried to resolve this with the help centre over the phone, they initially said that they would not be able turn of CGNAT and give the modem and individual IP address (which is something that other ISPs mention they explicitly do, such as Aussie Broadband). They then said that they would get back to me with other options, which are all unfortunately not viable.

If you are planning on using your home internet for any online gaming, I strongly suggest that you avoid Vodafone Home Internet at all costs.

Vodafone took advantage of a Deaf person – Vodafone took advantage of a Deaf person who wanted to cancel internet services, but refused to disconnect it and kept charging him for 5 months $750 And threatened to cut him for overdue fees Which he had to pay as he needs his phone to keep him engaged with the community, If he breaks down late at night, hearing people can’t understand him if he… Read more

asks for help, Facetiming with friends on Vodafone data would help. But, they threatened to cut his phone for non-payment of services he requested be disconnected 5 months ago. Vodafone staff failed to disconnect internet services when requested 5 months ago. Vodafone Resolution Team stated that their staff did everything correctly as per procedure, meanwhile they’re forcing a Deaf person to have 2 internet connections $150 per month for 5 months that he does not need. How can Vodafone staff be doing everything according to procedure when they failed to disconnect the internet when requested on 13/9/2023 and kept charging him for internet that he didn’t use. Maybe this is something for the Human Rights lawyers to investigate as well as TIO.

Vodafone has the nastiest mobile Internet – I pay a ridiculous amount per month for Vodafone service and it is the nastiest, most unreliable service. The sim stops working randomly (I've replaced multiple times) the mobile data NEVER EVER works. DO NOT GET VODAFONE!!!!! WORSE SERVICE!!!!! Show details

Absolutely hopeless on 4G – I’ve been with Kogan mobile for years on my iPhone 6 Plus & my partner uses the Moto G5 Android also on Kogan 4G plan which uses the Vodafone Mobile Network. When I call customer technical support to complain about the mobile Internet Service NOT WORKING they always try & blame the handset for the issue or the SIM Card never once listening to what… Read more

I have to say or accepting the fact that Vodafone Internet Service on 4G Network as being at fault when clearly the Vodafone Internet Service is lousy & absolutely useless. I have been in the electronics/electrical & IT services for decades dealing directly with Telstra technical support for several years during my technical support role for medium to large corporations. I know first hand the technical issues that arise when providing internet services on 4G mobile Network and the customer support team at Kogan should STOP pointing the blame at either the customer handset or SIM issues as I can tell you it’s NOT. Vodafone fails to properly maintain their mobile Internet Service as it consistently fails & keeps intermittently dropping out for several minutes or hours even which means if you’re trying to access your Mobile Apps or any internet browsing service then good luck as it won’t work. I’m sick of trying to explain to non-technical customer Support team at Kogan the frustration I’ve had to deal with trying to get my monthly paid service to work as it’s meant to. I’m paying monthly for a mobile service on 2 plans & expect the mobile Network carrier in this case Vodafone to deliver the BASIC Services but always end up with issues when I’m out & about. During our recent trip to Byron Bay in the heart of a busy suburb on a beautiful sunny Friday afternoon yet again Vodafone has failed to keep the Internet Service on 4G Mobile up & running, so here we were my partner & I without any Internet Service & too bad if you urgently need an Uber or use your Apps or even find anything on your mobile Browser while the Internet Service is out of action as it simply won’t work. By the way driving up the coastal motorway from Sydney to Ocean Shores there are way too many Vodafone Mobile Network dead spots where you don’t even get a signal & when you do there’s no Internet Service so your mobile Maps is useless too. So on that note I’ll be switching providers for both of our mobile Network plans with Kogan. I think I’m going to sign up with Telstra as they’re the only mobile network that covers the local suburbs right around Australia. If anyone has any feedback on Telstra mobile I’d love to hear your experience especially when driving up the coastal motorway from Sydney to Gold Coast and your experience within the suburbs along this path ie Port Macquarie, Coffs Harbour, Byron Bay & Tweed Heads.

They never call back when they promise they will; very fast in charging for something they do not provide – 1. Oct 2023 We were offered a 5G router instead of our 4G Vodafone router and we were told we had 1 month to test it. We were overseas and could not pick-up and notified Vodafone before they sent the device to their shop. They said we could start the free testing when we were back. We picked up the device one month later and we noticed they… Read more

started to charge us for the trial period! We had to call them and ask them to reverse that! Why don’t they care to even check if the device was picked-up ??

2. 3 Nov 2023 We called Vodafone asking about the router issue and we were offered a better plan if we brought another number (business number) from a different provider. They also insisted on us purchasing a Motorola phone (although we do not use Motorola). Both SIM card and new phone were supposed to arrive to Vodafone shop in our area. Nothing has ever been received. We called Vodafone 4 times since then. Every time we called, they asked us to wait for their call back, within 72 hrs. They never called back! However, they started charging us for the new plan and new phone!! We had to call them again to reverse the charge! Again, charging for something they never provided!!

3. End of November (5th phone call) we announced that my son was robbed on his way back from school and his Iphone15 (on a Vodafone plan) was taken. We advised them that Victoria Police would investigate further and we asked Vodafone if they had any offer for a new phone (the phone was not insured – Vodafone stopped offering insurance). Their rep. replied they would look into that and get back to us the same day. Nobody called back (It’s been a week now).

Every time we called them they had some lame excuses : delivery man, we are busy, high demand for your Motorola phone :)),etc). There is not even an email address where one could send an official complaint. We called them 5 times and still no reply from them. This is such a pathetic lack of care for loyal customers (we have been with them for more than 10 years)!

We are now moving our large account (6 numbers + internet) and we predict we shall need Consumer protection to look into that. It is not fair to lock someone into a contract and give them no service…

Terrible customer service!!! – Spoke to someone named Ganesh and the customer service experience is so terrible! If I could give 0 star I would! Rude and has no sense of basic customer service attitude at all! I'm so glad that I had cancelled my subscription with this company

Terrible broadband internet service – Not reliable, can't get any work done, no helpfull customer service, just a ver poor product. Download speed is zero. Did all the reboot / restart ops with no improvement. Please stay away from this company. Show details

Don't bother it useless – In trial at start perfect not 1 problem it was in 100 to 200 high speeds download using their own servers connections then gradually speeds cut half and worse after trial ends Giving you 3rd party connections that don't care in providing proper connections your paying for Vodafone just scam people tricking you into plans then providing rubbish services after trial ends

Have been with them for years but but have gone down hill – The quality has gotten worse and when I ring to find out with they can help there’s nothing they can do. So I will change to another provider Show details

Disgusting company – I’ve been with Vodafone for the past ten months. I bought their locked pocket wifi and had auto renew set every four weeks. The experience has been terrible and the ‘customer service’ nonexistent. For the past week, I’ve tried to get a refund from them. This was a reasonable amount considering I haven’t been able to use my data almost the whole… Read more

time and yet I still kept paying.

On Monday, I spoke with an employee over the phone. He said that I needed to receive ‘a code’ before he could assist. He kept addressing me as ‘mam’. Must be a bit slow. He told me that the only way to get a refund was to pop in to a Vodafone store

Yesterday, that’s exactly what I did. I dropped by their QVB store. The only difference was that, upon updating my contact details, this guy M told me to call again as they did not do refunds in store. He,assured me that I would encounter no issues with their customer support as they now had ‘seven ways to verify my identity’.

So I called again today, to be told that the code expires in one minute. They sent me two codes that I NEVER received. This lady then told me that I had to head to a Vodafone store, which I already did yesterday. When I contacted them via live chat Akshit told me that he would help me then bombarded me with troubleshooting.

I turned off auto renew as I do not want to deal with this company ever again. This was my third negative experience with this telco.

If they cant help me they could just say so. Why fool customers with the run around? Appalling. Disgusting. Actually deserves 0 stars.