Vodafone NBN

Offered 500mb but only able to access 150mb and then service completely dropped out. Spent about 30 hours on the phone and chat over a week trying to get Vodafone to fix the issue. Eventually the local Vodafone shop helped out with a modem. I was billed even though I was told I would receive a credit. To add salt to the wound I was billed a late… Read more

fee. Vodafone is a circus and is unworthy of being called an ISP. I would not recommend Vodafone to anyone.

Vodafone NBN – Completely Disappointing I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum. Show details

I’ve only ever had 2 bars on my phone - internet regularly drops out and the router and mesh extender they provided regularly drop out of sync. In short - total disaster. Speaking to a barely understandable Indian call centre operative she attempted to shift blame to the NBN - they always do - but the NBN say there are no outages at my address and… Read more

then the call dropped out. Meanwhile the speed I am getting from my phone is all over the place - from 50 mbps to 400 mbps - not the 500 Mbps I am paying for. I had no issues - ever- with Aussie Broadband and can’t get back there fast enough- rue the day…..

The sign up on line to move to Vodafone NBN was easy as well as the prompt delivery of the modem. As soon as I tried to use the App instructions and try and make it work the problems began. I called the support all centre and was told the order was… Read more

cancelled. Then confusion reigned for the next 90 minutes or so of being passed to 2 further call centres. The staff seemed confused and contradicted themselves constantly. Each time I was dumped on another person I would have to retell my story. It then occurred to me that if they were this bad onboarding me, what on earth would they be like resolving a proper issue. Too risky to trust going any further. Ended up having to take the modem to a Vodafone store myself.

Selling a Service They Cannot Deliver I requested internet installation over 3 weeks ago since signed up, and still haven’t been contacted about a scheduled installation date. I’ve called multiple times, and every time I’m told the same thing: “Be… Read more

sure we can help you out.” But nothing has happened.

They are selling a service they clearly cannot provide. Very poor communication and absolutely no follow-through.

Several times Vodafone advised that technician is coming “today” and “today” never came.

They misled me if I moved my mobile to Vodafone that I’ll get free internet for 12 months… which is big lie… they never came to install internet and I am out of pocket breaking my mobile provider contract…

Absolutely awful service. Customer service operators are polite but have no idea about Australian technology and options. Cancel services without warning. Activation takes weeks. Long wait to speak to customer service. Mobile app doesn’t work. Awful awful service. Avoid avoid avoid Show details

Absolutely disgusting ISP. If you’re studying and want a reliable internet connection, please don’t choose VF and maybe go to the nearest library instead. They are a terrible ISP and that’s why they try their best to hook you up with an nbn plan. Please don’t fall for it! Show details

So disappointed….. With my complex getting fibre to the premises, I decided to move from Vodafone 5G internet which I had been happy with for nearly 3 years to NBN. When ordering I asked if it had the mobile back up and was told it had. When I connected it was no where as good as the 5G I had. I… Read more

followed up and was offered a free mesh. It wasn’t that much better. The NBN failed and when contacted them was advised that it was a network fault and would be reported to NBN, I had no update. I called next day and was confirmed that there had been a report lodged and to be sure NBN would call me the next day. Long story short the new day I got a text saying Vodafone had reviewed my case and submitted to NBN - that’s 48 hours after reporting issue. Also saw that Vodafone was offering same plan now with much higher speeds. I have been told that not all retailers of NBN are passing on the new higher speeds the NBN has done to existing customers

Instead of wasting my time I signed up with Aussie Broadband and whilst a little more expensive I am getting much better coverage by Wifi and much faster speeds. Even when calling to cancel I was told my call would be put to another area but rest assured they would advise of my request. And when next person answered they had no info- not the first time in last 3 weeks this has happened. So good bye Vodafone and hello Aussie Broadband. I wish I had just gone to Aussie at the start. I am still with Vodafone for my mobile, but will never try their fixed NBN again. Interestingly when returned equipment to store today, could see another modem had been returned and when leaving store saw another customer cancelling and returning internet modem, so don’t think is an isolated issue and would explain why modem and mesh appeared second hand when received.

I can't believe I have with this company for over 5 years and just started to leaving this company... coz every time I wanted to cancel their NBN plan I have to go through a long list of people and finally I have reached the cancel team and there is almost 20-30 mins waiting time. Anyway internet connection is fine but their NBN login page is… Read more

absolutely rubbish, the worst I have seen since internet have been introduced into this world. Why the hell you wanted a customer to remember his account number for login and each time for login there is an activation link.,, what a joke and a super frustration process whom ever came out this idea should get shot right now! I am so glad leaving Vodafone as an NBN provider if it could not ever sort the login process and cancelling process right it is just proving itself nothing.

Can I give it zero stars? I spent over 10 days with 12 contact attempts trying to get vodafone to have an issue resolved which turned out to be a fault with the NBN. Vodafone were supposed to send the NBN here to fix the fault but instead their call operator told me it's not Vodafone's problem and that I had to engage a technician myself WHICH… Read more

WAS COMPLETELY INCORRECT AND COST ME $165 IN ADDITION TO THE $10's OF THOUSANDS IN COSTS INCURRED FROM HAVING NO INTERNET TO CONDUCT MY BUSINESS ACTIVITIES!!!

I knew this was wrong so I immediately cancelled my account as waiting 10 days to be told it was my problem when it was not is completely unacceptable!

I have since engaged another service provider and the internet is up and running thanks to them.

Vodafone had system upgrade and having issues to connect to MAC address on your modem. Had no access since end of Jan 2025. Vodafone keeps closing tickets and advised "they are monitoring" . Raising new ticket every month due to system automatically closing tickets. Support is terrible and rely on scripted response rather than fixing the issue.… Read more

Constant struggle ringing them up every fortnight without any resolution. There is no escalation, customer complaint goes round in circle..... Please fix the problem.

Ordered superfast NBN cable to home. NBN came and installed the cable promptly. Ten days later still no speed boost. Made 4 phone calls to Vodafone each time they gave me a different story and gave an undertaking that was not upheld. Promised call backs do not eventuate. Still unresolved. They are the worst of the worst. If I could give negative stars I would. Don't use them Show details

The service continues to get worse over time. they say they doubled their coverage lately but thats just nonsense. its taken how many decades to get it to a certain level for them to say its doubled recently, how? its worse. What horse s#!t. constant dropouts, less than 10mbps on the 50 plan and customer service is bottom of the barrel. I keep… Read more

saying I will switch but I never do, there is something truly wrong with me. do your self a favor and don't join in the first place. price is not everything.

Have been with Vodafone for over 8 years (phone + sim). Decided to go with them for my NBN in my new home (regional VIC) and so far I have not been disappointed. Yes, the service centre is based in India but if you can look past that, the service I’ve had with them has been top notch. They acknowledged my loyalty to the company and also offered me… Read more ·  1

discounts on current phone plans (mine and my wife’s), new tablet for free and couple of other goodies I couldn’t resist. I’ve been consistently getting over 100mbps during the day (most competitors I’ve looked into advertise “up to 100”) and over 500mbps off peak. Won’t be going anywhere else anytime soon.

Worst NBN – One of the worst services. There is an outage in Perth (Monday, 10 Feb 2025, from around 2pm onwards) as I am writing this review. I have to find a replacement. Guys please don’t take even if they offer discounts. Don’t walk away…run away.

Horrible Product - Company is Somehow WORSE – Consistently the worst internet coverage, phone plans using their mobile network are similarly bad. Coverage will randomly shutdown often, no connection in the middle of highly populated areas. Customer team has no clue what they are doing, or what Vodafone’s procedures are. Company has no interet in helping their customers resolve issues from… Read more

errors that Vodafone has made.

I already knew Vodafone was a poor choice for every possible product, the only reason I switched over was because my housemate moved out and transferred her existing plan to my name. Within 2 weeks I called up to cancel my plan. The first time, I called to ask what their cancellation procedure was. The NBN service team assured me all I had to do was call up on the day and they would cancel it for me then and there. I wouldn’t be charged any fees as I cancelled within the first 30 days of opening a plan. By the way, they were charging me $75 a month for 25 mbps of internet. I called up the day to cancel, they transfer me to the retention team who starts asking all these questions about my new, much better, plan. After much back and forth, she suddenly goes “oh, it’s already cancelled”. She had no idea what was going on and then proceeded to advise that I would be charged $173 for the modem. After being questioned about that she lets me know I just have to return the modem to any of their stores to avoid being charged. So the next day I go to the Eastgardens store to return the modem. The worker in the store takes the modem off me, types a lot on her computer, asks for my PIN multiple times and then advises me that it’s all good and all done. I asked whether or not I would still be charged my previous bill for the plan that I have now cancelled. She confirms that I will not be charged for that. Two days pass and guess what? I am charged the full amount for my plan that no longer exist because it is cancelled. Upon calling their NBN service team to speak to them about why I have been charged, they just told me that the instore team should have cancelled the direct debit agreement that was in place which they didn’t hence the charge and that they were supposed to provide a return receipt for the modem which they also didn’t do. They said that without this return receipt for the modem they are unable to do anything because they can’t track it and they also can’t process a refund. Apparently the modem has to be posted back to their warehouse and once received there, the back-end team - which is completely unable to be contacted - would process the refund for the incorrect charge and also process the modem return so that I wasn’t charged for it. 20 days have passed since I returned the modem instore. It is now Christmas Eve and instead of relaxing and enjoying my holiday I am chasing this up with Vodafone since they have sent me a bill of $173 for the modem that I returned.

I have tried to resolve this with them over the phone, I have filed an official complaint with them as well. None of it matters as Vodafone doesn’t want to help me with this. They have not tried to speak with their own employees, check their own store cameras to investigate it on their end. Vodafone has only kept telling me useless information to keep sending me on a neverending loop. Their suggestion include returning the modem and waiting and chasing them up each week for their mistake. They don’t seem to understand that I have already returned it even though I began my complaint with that bit of knowledge.

Vodafone is one of the worst companies to deal with. Their products are horrible and somehow the company itself is even worse.

Id rather die – Vodafone NBN Genuinely one of the worst services you can possibly pay for. The insanity you will accumulate if you ever need to upgrade your speed plan will likely have you institutionalised. I 100% believe it would just be easier and a smoother process to call up Aussie Broadband and switch my plan over instead of suffering through Vodafones "help"desk

Hopeless to deal with – Our internet dropped out a week ago. After spending and hour and a half on the phone with custoner care and running between our modem.and NBN box it was concluded it was an NBN connection to our house issue which requires Vidafone to arrange direct NBN technicians to attend our property. To date this has not occured, no one from Vodafone calls back and when wr call they say it's undet investigation??? Going to Aussie Broadband today.

Very bad – Stoped my internet connection and telling me my neighbour or someone in my family requested the network so it's provided to them and that's normal for nbn. Advised me I have to sign up for new nbn paying for new modem and upgraded price. What a joke!

Very very disappointed – Never been so so disappointed in life. The customer service, the network coverage and the internet quality they provide is just worst you can expect. When I moved to new apartment I requested transfer of my NBN plan that I was having with them. They said it’s processed and should work in 4-24 hours, the internet started working but apparently the… Read more

NBN was not connected (they did not initially told me this, no transparency!!) they kept calling 4-5 days in a row asking questions about wired connection, troubleshooting and all, repeating same thing every call, even though my internet was working ok. After frustrating of many many phone calls I talked to them firmly asking my internet is working and why I’m being asked to check all this. Then finally they said it’s 4G backup network and NBN connection (or transfer) haven’t been successful. They call me every day and night many many times asking for a same request “can you check light in nbn box, can you check wire connection can you resent router then they hang up saying connection should happen in 4-24 hours.” this literally repeated for 4-5 days then out of frustration I stopped answering call. They disconnected my 4G backup. Then I started calling them. We went through same process many days every day they kept promising internet will be connected between 4-24 hours but next day nothing. They initially refused my request of NBN technician. When I finally told them that I was going to leave them they said they will request NBN technician but the availability is only after 7 days!! NBN technician phone called me and said nothing wrong from their end!! Same thing goes with mobile phone internet. There was no reception of mobile data at all!! They asked me to reset settings in phone and changed setting, no change with network and data status !! I was left with no wifi no mobile data for almost 3 weeks. When I complaint about mobile data they said they would get network engineer contact me within 3 business days. After about 5 days someone called saying they came onsite and nothing wrong with connection. But I couldn’t even use data to do minor online google searches not even when I went to balcony outside. I had to buy optus data only sim until I plan something permanently. After all these I finally left them then went to other provider, when I called them to cancel their service they kept tempting with 5%off, bla bla and very reluctant to cancel service (in fact they didn’t even cancel). The worst thing about their customer service is that they have hired skill-less, useless cheap labour in some corner of world and they have given them script to read -“I’m really sorry about the issue, rest assured I’m here to help you and fix the problem.”this repeats every time you call but issue never resolves. You literally feel sick of hearing it. After I moved to optus for mobile network and Aussie board and for NBN, the day after they took over everything is smooth and working. Can’t believe I put up with the Vodafone crap for so long didn’t look for so many better options in market. The network quality in current same plan of NBN is so much better. 200% better customer service who are Australia based and they don’t read script like Vodafone’s every time you call them.

Vodafail customer service – If I could write a minus score I would. Went to shop front recently to ask about NBN plans in the first instance then I was to enquire about mobile deals. The very rude Indian behind the counter just kept repeating "you need to call 15...." as soon as I mentioned NBN. The other customer in the shop walked out as did I after telling Him I am taking… Read more

my business elsewhere. Your loss Vodafail, I had office NBN and 118 mobile accounts to move for my business that I will now keep with Telstra.

Vodafone commits fraud, taking taxpayer money for 14 months without providing SSBI NBN – I applied for the Student Broadband Initiative last year and I was approved. On the 22 August 2023 this was supposed to be connected with Vodafone. I had the box and everything set up. In January/February 2024 the internet completely stops working. Apparently there is an NBN outage. Some days later on yet another inquiry with Vodafone it is… Read more

revealed Vodafone never activated the NBN and I have been using the backup 4G the whole time with max speeds of 20mbps (vs NBN 50mbps) and usually this was under 5mbps. The backup 4G automatically switched off after 6 months without NBN activation.

On 9th March 2024, finally this was supposed to be switched on... Only somehow it wasn't and unbeknownst to me I was simply on backup 4G the whole time. I had contacted Vodafone again in March but didn't get an answer as to why some web pages wouldn't work and there were dropouts. No one contacted me to tell me the NBN was not switched on, in fact the Vodafone employees confirmed it was now on. Last week my speed was down to 0.1mbps so I talked to three people at Vodafone. The first two blamed me and said I had the cables in the wrong holes (in which case the NBN and wireless box wouldn't work at all...) .. so my dad checked it and when I told the third person that a man had checked it they finally accepted it was a Vodafone issue... and this person then checked and informed me it was a "configuration" issue. I asked him "Have I ever been connected to the NBN?" He told me he could not answer that.

I have had mixed messages about why, from a configuration issue to this is the NBN's fault. The problem is fixed as of 16/10/24, after many, many broken Vodafone promises. Some Vodafone agents offered to extend the NBN service after the expiration of the SSBI period by 14 months to make up for it and offered compensation in the way of a discount on my phone bill or credit for some months.

I have been given no guarantee that this will be extended besides a vague promise that if I call back when my SSBI plan ends in December 2025 this will be extended. Within the past week I have had 3 broken promises from Vodafone, so forgive me if I don't trust a word that your agents say. Your agents also had no idea SSBI applications end in December 2024 with the program ending entirely in 2025, so no I can’t just reapply for the SSBI.

I have had my phone with Vodafone for 18 years. I have 3 phone numbers connected with Vodafone. Despite being promised compensation via a discount on my bill on Monday and by another agent today this was then denied. So, I will be switching phone providers and have already found one that is half what I am paying at Vodafone currently for the same benefit. I have incurred extra expense due to Vodafone's failure to connect my internet as I have had to maintain adequate phone data to hotspot from my house so that my child and I can work/study. This situation has also been extremely stressful with many wasted hours talking to Vodafone about this issue. I was also subject to sexist behaviour and not believed until I told the agent a man had also checked the cables.

Over the past 14 months Vodafone has been committing fraud. Despite the agents assertions that the SSBI is a free plan, it is presumably not a free plan provided by the good graces of Vodafone. You have taken federal government tax payer money to provide the plan and have failed to do so for 14 months. How many other people are you doing this to?

I have already taken this complaint to my local MP. I will be escalating this further to the telecommunications ombudsman, A Current Affair and every other media channel in Australia including leaving reviews of my experience online and your utter failure to resolve this issue for 14 months or compensate for the stress, lost productivity and extra expense I have had to incur.

I myself can speak English and am educated and I am struggling to resolve this issue. I wonder how many migrant families, refugees, people with low education are being taken advantage of who have not been able to communicate these issues with Vodafone? The program was to help vulnerable people and I wonder how many people Vodafone is treating like this?

Update: Vodafone would not offer any extension on the NBN plan once expired claiming 4G backup was good enough and would only offer to maintain the current phone discount I have which still leaves my bill almost double what a competitor has offered me. Vodafone were quite happy to scam the government by charging to provide an NBN service they never provided, presumably to the value of $75 x 14 =$1050 based on Vodafone's current plans. My NBN speeds yesterday were max 2MPBS. Now they are around 10MBPS. That is not what the speeds should be on NBN. My phone hotspot gets 66MBPS.

Vodafone service – Over night and early morning speed is below 15 Mbps. After recent call ( 1 hour wait) to Vodafone and going through usual resetting procedures, the person admitted the problem still exists and it will be escalated to the technical department and someone will call me within 24-48 hours, that was over a week ago, still waiting. 3 months ago I have… Read more

changed my email address, had to go to Vodafone store to update contact details, after a while, realised that the invoice did not come and I couldn't log in to my account. Call Vodafone, to be told that my contact details were updated and they don't know why the invoice was not sent, but when they did, it came with overdue charges???? (4 years with Vodafone, never been late with payment). Until now I can't log in to my Vodafone account as they are not sending login link. When I joined Vodafone years ago, Vodafone was a very good company, but now it is DISASTER.

Shop staff expand the duties – 6 staff in the shop chatting to each other and 47 mins waiting online to cancell an account because shop staff cant cancell an account.. Show details

Bad internet connection – Drop outs are constant, lag in online gaming is constant. Tell me this the weather is perfect today but your internet is not working properly, how'd do you explain that? Show details

Customer service is a joke – 2 years ago moved into a new house with no previous NBN connection ... took 5 visits to finally get it correctly ... that is 5 time I had to wait at my house for a block of hours to wait for them... plus I would have spent hours on the phone to them. Did they care no!! So I moved my mobile services from them. They still didn't care. Kept 2 NBN… Read more

accounts with them because I like the SMS back up. 2 months ago moved out of one of the places so organized to cancelled one account. True Vodafone they disconnected the wrong one. So rang and organized reconnected. When they reconnected it they put it on the higher 2 plans on that account. I now need to connect another second account and first person I spoke to could resolve the over charging issue so transferred me. I started typing this review after that transfer and if they had answered before I finished writing then I would have given then a chance to resolved the issue. Again true to Vodafone form I am still on hold until I was nearly finished (over 45 min phone call). First offer was a discounted rate but only for 12 months then I had to ring them back... for their mistake. Now they give me the rate I previously (my idea) but when I asked if I would get the money back that I had over paid them because they made the mistake... cant guarantee that... I'll be going somewhere else for my other new connection. One star rating because it does go any lower... zero or negative is what they deserve.