Vodafone NBN 100/20 (Home Fast)

Worst NBN – One of the worst services. There is an outage in Perth (Monday, 10 Feb 2025, from around 2pm onwards) as I am writing this review. I have to find a replacement. Guys please don’t take even if they offer discounts. Don’t walk away…run away.

Hopeless to deal with – Our internet dropped out a week ago. After spending and hour and a half on the phone with custoner care and running between our modem.and NBN box it was concluded it was an NBN connection to our house issue which requires Vidafone to arrange direct NBN technicians to attend our property. To date this has not occured, no one from Vodafone calls back and when wr call they say it's undet investigation??? Going to Aussie Broadband today.

Fantastic speed, Wi-Fi modem and customer service – I churned to Vodafone NBN this week and it was a “Seamless experience”. Wi-Fi 3 modem by Netcomm is great, excellent speed and low latency. [Content Removed] call centers is professional and efficient. More then 5 stars. Do yourself a favor and stop paying too much for NBN. Show details

This is fine. Do not get the optional router or it will be the opposite – I signed up to get a PS5. This was fine. I came from Aussie Broadband which is super high quality. Pings, jitter and peak period downstream/upstream are reasonable, although nothing is as good as Aussie. I opted not to get the router, it is clearly garbage like most supplied items from Australian telcos (Aussie BB excepted) and I cannot risk… Read more

any interruptions to connection quality when appearing in court daily. I made no hardware change to anything at all and simply switched it over at the shop, leaving the same router that has been connected to my Arris box for some years where it is. If you got the router and are complaining about the NBN service, it is my respectful submission that you ought to have read the reviews before, not after, signing up, and on your own head shall be the consequences of your negligence. That is all.

Give Vodafone a chance – Switched from another provider due to PS5 promo. Hesitant at first to sign up due to previous reviews but I gave Vodafone NBN a chance. Connected on next day after signing up. Speed is consistent and no dropouts so far. Signed up with 100/20, I am on FTTP. Getting >100mbps. Hopefully connection will stay the same. Show details

Very bad – Stoped my internet connection and telling me my neighbour or someone in my family requested the network so it's provided to them and that's normal for nbn. Advised me I have to sign up for new nbn paying for new modem and upgraded price. What a joke!

Very very disappointed – Never been so so disappointed in life. The customer service, the network coverage and the internet quality they provide is just worst you can expect. When I moved to new apartment I requested transfer of my NBN plan that I was having with them. They said it’s processed and should work in 4-24 hours, the internet started working but apparently the… Read more

NBN was not connected (they did not initially told me this, no transparency!!) they kept calling 4-5 days in a row asking questions about wired connection, troubleshooting and all, repeating same thing every call, even though my internet was working ok. After frustrating of many many phone calls I talked to them firmly asking my internet is working and why I’m being asked to check all this. Then finally they said it’s 4G backup network and NBN connection (or transfer) haven’t been successful. They call me every day and night many many times asking for a same request “can you check light in nbn box, can you check wire connection can you resent router then they hang up saying connection should happen in 4-24 hours.” this literally repeated for 4-5 days then out of frustration I stopped answering call. They disconnected my 4G backup. Then I started calling them. We went through same process many days every day they kept promising internet will be connected between 4-24 hours but next day nothing. They initially refused my request of NBN technician. When I finally told them that I was going to leave them they said they will request NBN technician but the availability is only after 7 days!! NBN technician phone called me and said nothing wrong from their end!! Same thing goes with mobile phone internet. There was no reception of mobile data at all!! They asked me to reset settings in phone and changed setting, no change with network and data status !! I was left with no wifi no mobile data for almost 3 weeks. When I complaint about mobile data they said they would get network engineer contact me within 3 business days. After about 5 days someone called saying they came onsite and nothing wrong with connection. But I couldn’t even use data to do minor online google searches not even when I went to balcony outside. I had to buy optus data only sim until I plan something permanently. After all these I finally left them then went to other provider, when I called them to cancel their service they kept tempting with 5%off, bla bla and very reluctant to cancel service (in fact they didn’t even cancel). The worst thing about their customer service is that they have hired skill-less, useless cheap labour in some corner of world and they have given them script to read -“I’m really sorry about the issue, rest assured I’m here to help you and fix the problem.”this repeats every time you call but issue never resolves. You literally feel sick of hearing it. After I moved to optus for mobile network and Aussie board and for NBN, the day after they took over everything is smooth and working. Can’t believe I put up with the Vodafone crap for so long didn’t look for so many better options in market. The network quality in current same plan of NBN is so much better. 200% better customer service who are Australia based and they don’t read script like Vodafone’s every time you call them.

Vodafone service – Over night and early morning speed is below 15 Mbps. After recent call ( 1 hour wait) to Vodafone and going through usual resetting procedures, the person admitted the problem still exists and it will be escalated to the technical department and someone will call me within 24-48 hours, that was over a week ago, still waiting. 3 months ago I have… Read more

changed my email address, had to go to Vodafone store to update contact details, after a while, realised that the invoice did not come and I couldn't log in to my account. Call Vodafone, to be told that my contact details were updated and they don't know why the invoice was not sent, but when they did, it came with overdue charges???? (4 years with Vodafone, never been late with payment). Until now I can't log in to my Vodafone account as they are not sending login link. When I joined Vodafone years ago, Vodafone was a very good company, but now it is DISASTER.

Customer service is a joke – 2 years ago moved into a new house with no previous NBN connection ... took 5 visits to finally get it correctly ... that is 5 time I had to wait at my house for a block of hours to wait for them... plus I would have spent hours on the phone to them. Did they care no!! So I moved my mobile services from them. They still didn't care. Kept 2 NBN… Read more

accounts with them because I like the SMS back up. 2 months ago moved out of one of the places so organized to cancelled one account. True Vodafone they disconnected the wrong one. So rang and organized reconnected. When they reconnected it they put it on the higher 2 plans on that account. I now need to connect another second account and first person I spoke to could resolve the over charging issue so transferred me. I started typing this review after that transfer and if they had answered before I finished writing then I would have given then a chance to resolved the issue. Again true to Vodafone form I am still on hold until I was nearly finished (over 45 min phone call). First offer was a discounted rate but only for 12 months then I had to ring them back... for their mistake. Now they give me the rate I previously (my idea) but when I asked if I would get the money back that I had over paid them because they made the mistake... cant guarantee that... I'll be going somewhere else for my other new connection. One star rating because it does go any lower... zero or negative is what they deserve.

Works like a chocolate teapot – Do not waste your money. Constantly drops out every single night from 8-11. They fo not get back to you yo sort it out. I use to have dodo that was bette. So bad I actually just watch TV apps thru hotspotting my phone to my iPad Show details

Horrible experience – Horrible experience. Service in Perth city not consistent. Poor customer service. Hours on the phone try to resolve a connectivity issue. Hard to leave them too. Switched to another provided and all the issues suddenly went away. Show details

Nbn is absolutely terrible – Connection always dropping. Never a stable connection. I'm paying for 100mbps but receiving around 20-40. At one time I went around 5 days without internet. There's always a problem with their internet. They made me buy another modem and that wasn't even the problem. I feel like I'm in a circus with these guys. I've been waiting for 1 year for… Read more

them to also upgrade me to fttp. But whenever I contact them about it they tell me to fill a form which already did a year ago, then they tell me we're only upgrading certain customers with certain speeds. So in the end they lost a long term customer and made me look elsewhere. Hopefully I can get better service with someone else.

Worst internet ever – I got this as part of a bundle, and I feel like the old dial-up was more reliable! I have had this for about 3 or 4 months and have asked them on average about 8 or 9 times, 2 or 3 in the same night too! Dropout after dropout. They offer a 4G back up service when nbn is not working, its just as bad. NOT FIT FOR PURPOSE Show details

Vodafone is the WORST!!! – System has been down in our area for 10 days! No notice at all, just routine maintenance apparently. Had to use an Optus phone to call them because my Vodafone mobile is also affected. Worst company ever! Show details

Amazingly bad service – What an amazing service you have (NOT!). We ported out of Vodafone 2 weeks ago but they keep billing us for the service we don't use. When we called, they try to sell us more service instead. Crap service. Customer service kept blaming the other company when we wanted to talk to her supervisor. Vodafone kept blaming the other company instead of… Read more

taking responsibility. WE DON'T USE VODAFONE NBN SERVICE BUT KEPT BILLING US FOR 2 WEEKS. Awaiting a call from the supervisor. I don't think they will resolve this

Ridiculous service. Very slow internet – They charged me for 100mbps and never gave me 30mbps speed. When contacted them multiple times, did not help me and they were ok for me to switch to a different provider. Didn’t even offer any assistance or reimbursement. Very rude staff

Vodaphone NBN is atrocious – Terrible. Couldn’t watch Pay Tv Apps. After almost 2 months I went back to Telstra and can now watch Kayo, Stan, Netflix and Paramount. I bought high speed internet and it was the worst. Stay away from this rubbish. Show details

Infuriating cancellation procedure / inaccurate account details – I have been trying to cancel my home internet as I am moving house. I have had five phone calls where I have been repeatedly (by each person) pushed to transfer rather than cancel. I have explained that the property I’m moving to has internet already, and still been asked to transfer. I have also explained that our service has been very slow for… Read more

the four tenants, which they have been alerted to before, and nothing was done.

Apparently my phone number, the only one I have had for over ten years, isn’t linked to the account, even though I receive communications and One-Time Passwords from Vodafone to this number. They told me I have to go to a Vodafone store in person (I’m currently hundreds of kilometres from one) to update my details. What should be a simple process has been infuriatingly convoluted. I don’t understand how a company can’t keep their own customers details accurate, nor how they can overcomplicate and basically refuse a simple request.

Vodafone NBN is the worst Network to use in the CBD – I have moved to Melbourne city and bought myself Vodafone NBN connection and this has been pointless to this date. The connection would have been working at is full capacity not more than a week or so. customer care seems to have lack of knowledge, and when asked to send a tech over they don’t want do so. If this continues will move to a different service provider soon closing all accounts I have with them. Show details

WORST INTERNET PROVIDER OF ALL TIME – The singlehandedly worst internet provider of all time. I'm writing this review because I don't even want my worst enemy to experience the sh*thousery of a service that is Vodafone NBN. 1. It is IMPOSSIBLE to game. If you are a gamer who loves to enjoy playing online with your friends, youre f*cked. I experienced constant disconnection from… Read more

whatever game I played, whether its via my playstation 5 or games on my PC. Vodafone simply has zero ability to maintain a connection with gaming servers. It's equivalent to a dial up USB modem. I guarantee you wont be able to connect to any game with your friends. Crappy ping, disconnects, all day everyday. I play mainstream games with millions of users. Not a single one of my friends experienced any disconnects. Vodafone only, baby.

2. Bandwith. You guessed it, its horrific. Zero reliability in providing a decent connection for yourself and your number of family members. Want to stream Youtube, Netflix etc all at the same time after a hard day of work? Have an amazing smart TV that needs a simple connection to wifi? Good luck.

3. Reliability. As someone that works from home, having a reliable internet connection is obviously extremely important. For some reason, I experienced ridiculous trends where 12-5pm my internet would constantly disconnect and lag to the point where it was 1% of a dial up internet. I would constantly test the speed via speedtest and despite it constantly showcasing 100 mbps, it was the very opposite. Amazing bait.

4. Modem. Lord have mercy, this has to be the worst modem of all time. Built with pristine 1800's technology, the vodafone modem is the dream modem for my grandmother from the 1930s. The vodafone modem will never fail you, in being an ancient dinosaur capable of a whopping 10kb/s speed. They've also got this brilliant 3/4G backup function incase your NBN connection isn't working. It's too bad the 3/4g backup is 5x slower than my personal mobile internet. Imagine your already 1/10 NBN connection constantly disconnecting and activating the 0.1/10 4G backup that's slower than your phone. Foolproof.

5. Wifi. 0.1/10. I've got a better chance of winning a 50 leg multi than the wifi working consistently. Comes with a whopping wifi range of 1m from the modem.

6. Customer service. It's amazing that the customer service teams first response is to ask you to reset your modem like itll magically fix the worst NBN connection and modem in Australian telco history. "Please sir can you reset your modem for me one more time and make sure you wait 60s". Amazing technological consultation after waiting 45 minutes to connect to a rep.

In summary, the vodafone customer service team assured me that our NBN connection was stable. They had made an official request to NBN to ensure our connection was stable. NBN confirmed we did not need an engineer to visit our site. From a process of simple trial and elimination, it was clear that Vodafone IS the problem.

Thank me later.

Slowest internet and worst customer service – had been with Vodafone for many years, recently not only the internet is bad and slow and constantly cutting out, you call to address the problem and you get treated terribly, rude customer service, they will try to rip u off, overbill you and tell you not you are supposed to pay this. Honestly the worst service provided if I had to pay $15 extra… Read more

a month for a different provided I would just to avoid 3-4 hours each month wasted on phone calls with Vodafone By the way I have 100mbs with them but I get 4mbs at best days 30mps which drops again!

Atrocious – I have not had a functioning NBN connection with Vodafone since day one of signing on for the service, nearly 3 weeks in, and despite more than 10 phone calls to Vodafone, a home visit from an NBN technician, a phone call with NBN direct, and more ‘trouble shooting’ than a care to recall. Despite my FTTC box displaying all lights indicating that… Read more

it’s functioning, and NBN stating same, the Vodafone modem seems incapable of providing an NBN signal, constantly reverting to 4G backup. I have been told more than 5 times now by various Vodafone reps that my connection will be up in running within either 24 or 48 hours, and every time, this does not happen. I have undertaken all of the various trouble shooting techniques that Vodafone have requested of me - removing the 4G SIM card and antennas, swapping out Ethernet cables, hard resetting the modem itself. Nothing ever works. Avoid this service. It may be affordable, but there is a reason for that. It’s not a service.

Customer services crap – I called to raised up the issue regarding my internet keep dropping and very slow , they told me to wait for 40mins or they call back between 8pm to 10pm I aggree to get call back but bloody hell been 24 hours no Costumer service call back REALLy??!? Show details

Never received modem – My order confirmation had the correct delivery details. Then the first shipping update arrived with a previous address of mine listed for the shipping. Vodafone said not to worry, my order confirmation was correct and I would receive it soon. That was a week ago. Since then Vodafone have wasted hours of my time offering no suitable resolutions.… Read more

They have yet to put a modem in the post correctly addressed. They have also directed me to go to a store, which I did, to order a second one. The store team were unable to help me because of my outstanding order I can't believe the complete lack of support or drive to fix this for a mistake that Vodafone made. Obscene.

Avoid this service if you can!!!!! – Very unreliable service, one minute it will feel like it’s all good for it to cut out completely for lengths of time. Have to restart the modem and even then it sometimes won’t come back for a while. As if to prove a point it has literally cut out watching YouTube and writing this review. Have to restart my applications attached to the wifi for… Read more

some reason every time which is annoying. Speeds are unreliable and fluctuate throughout the evening. Swapped due to price and assumed it was the same infrastructure so it would T be different but I was wrong. Avoids if you can!!!!!!

Terrible customer service and 4G backup – constant disconnects, 4g backup takes over, but never recovers back to nbn, so I'm paying $95 for a 20/2 nbn service, all customer service does is gets me to change my WiFi settings.. firmware isn't even available for the WiFi hub 2.0. at signup, i didn't have the option to have a BYO modem.. i HAD to contract the 3G/4G backup modem with is… Read more

useless, at the time of purchase they has a 100/40 plan which i signed up for and got for 2 months they they limited my speed to 100/20 claiming they never sold a 100/40 plan be cautious

terrible internet provider – terrible internet service, drops out every 20minutes and does not promise the same speed as offered. pretty much the fattest scam. Chose this because of the low prices, but dont let that fool you because it is utterly terrible to the extent where words cannot be formed to describe its patheticness.

Terrible customer service – Recurrent dropouts shortly after signing up. Customer service is difficult. They don't listen, the problems escalate and become recurrent. Worst of all they promise phone calls which don't eventuate. Avoid this mob like plague Show details

Terrible Service, Rude Customer Service, Rip off the Customers – I was on 36 months contract but i barely got the speed they were claiming to provide. Always connected with their 2.4G instead of 5G. Now i was requested to disconnect my service after 3.5 years and they charged me Extra 1 month payment when i asked why you charge they saying it was pending amount but when i asked to disconnect they told me there… Read more

is no remaining balance. Very Rude customer service. they dont even care about customers. Really terrible company.

Literally the worst service ever – Went with Vodafone NBN because they were cheap, but the internet was so unreliable we ended up having to hotspot from our phones (not Vodafone)for the majority of what we needed it for. The last 6 months it was impossible to use streaming services and sometimes even check emails. Would not recommend. When we disconnected we were surprised with a… Read more

fee for disconnecting early (which was NOT made clear in our contract). Considering we barely got any use out of it because of the quality, what a rip off.