Vodafone NBN 50/20 (Essential+)

Absolutely disgusting ISP. If you’re studying and want a reliable internet connection, please don’t choose VF and maybe go to the nearest library instead. They are a terrible ISP and that’s why they try their best to hook you up with an nbn plan. Please don’t fall for it! Show details

So disappointed….. With my complex getting fibre to the premises, I decided to move from Vodafone 5G internet which I had been happy with for nearly 3 years to NBN. When ordering I asked if it had the mobile back up and was told it had. When I connected it was no where as good as the 5G I had. I… Read more

followed up and was offered a free mesh. It wasn’t that much better. The NBN failed and when contacted them was advised that it was a network fault and would be reported to NBN, I had no update. I called next day and was confirmed that there had been a report lodged and to be sure NBN would call me the next day. Long story short the new day I got a text saying Vodafone had reviewed my case and submitted to NBN - that’s 48 hours after reporting issue. Also saw that Vodafone was offering same plan now with much higher speeds. I have been told that not all retailers of NBN are passing on the new higher speeds the NBN has done to existing customers

Instead of wasting my time I signed up with Aussie Broadband and whilst a little more expensive I am getting much better coverage by Wifi and much faster speeds. Even when calling to cancel I was told my call would be put to another area but rest assured they would advise of my request. And when next person answered they had no info- not the first time in last 3 weeks this has happened. So good bye Vodafone and hello Aussie Broadband. I wish I had just gone to Aussie at the start. I am still with Vodafone for my mobile, but will never try their fixed NBN again. Interestingly when returned equipment to store today, could see another modem had been returned and when leaving store saw another customer cancelling and returning internet modem, so don’t think is an isolated issue and would explain why modem and mesh appeared second hand when received.

I can't believe I have with this company for over 5 years and just started to leaving this company... coz every time I wanted to cancel their NBN plan I have to go through a long list of people and finally I have reached the cancel team and there is almost 20-30 mins waiting time. Anyway internet connection is fine but their NBN login page is… Read more

absolutely rubbish, the worst I have seen since internet have been introduced into this world. Why the hell you wanted a customer to remember his account number for login and each time for login there is an activation link.,, what a joke and a super frustration process whom ever came out this idea should get shot right now! I am so glad leaving Vodafone as an NBN provider if it could not ever sort the login process and cancelling process right it is just proving itself nothing.

Reliable internet at a good price – I've had good NBN service for a few years. The WiFi Hub 2.0 is acceptable. Been having some DNS issues lately and switched to Google DNS now it's working perfectly. Show details

Really good post-sale service – - Very quick to set up, no hassle in setting up NBN - Great post-sale customer service when changing address - Short wait times over the phone, solutions offered within 15-20 minutes - Have been getting better than promised speeds consistently, with no drop outs Show details

Good service, good speed. Easy setup – We switched from ADSL2+ on TPG to VF NBN50 due to bundle deal with mobile and 4G backup. The modem has good wifi (compatible with my old 6 antennae Dlink cobra in range) but Ethernet is only 100mbps. We are on FTTC and needed a connection box. The only glitch was Auspost lost the first box. VF followed up the connection progress regularly and… Read more

didn’t need to ring up to reorder the box - they rang me, no waiting on hold. Got the new NBN box within the week (not bad for Vic in lockdown), plugged in and good to go within 5mins. I am now getting up to 53mbps. 41 is worst I have seen so far. The only thing to say is 4G backup is limited to 18mbps, usable coming from ADSL as occassional backup. Incidentally, 4G on my mobile clocks over 50mbps regularly.

Can I give it zero stars? I spent over 10 days with 12 contact attempts trying to get vodafone to have an issue resolved which turned out to be a fault with the NBN. Vodafone were supposed to send the NBN here to fix the fault but instead their call operator told me it's not Vodafone's problem and that I had to engage a technician myself WHICH… Read more

WAS COMPLETELY INCORRECT AND COST ME $165 IN ADDITION TO THE $10's OF THOUSANDS IN COSTS INCURRED FROM HAVING NO INTERNET TO CONDUCT MY BUSINESS ACTIVITIES!!!

I knew this was wrong so I immediately cancelled my account as waiting 10 days to be told it was my problem when it was not is completely unacceptable!

I have since engaged another service provider and the internet is up and running thanks to them.

The service continues to get worse over time. they say they doubled their coverage lately but thats just nonsense. its taken how many decades to get it to a certain level for them to say its doubled recently, how? its worse. What horse s#!t. constant dropouts, less than 10mbps on the 50 plan and customer service is bottom of the barrel. I keep… Read more

saying I will switch but I never do, there is something truly wrong with me. do your self a favor and don't join in the first place. price is not everything.

Bad internet connection – Drop outs are constant, lag in online gaming is constant. Tell me this the weather is perfect today but your internet is not working properly, how'd do you explain that? Show details

Disgusting customer service and crap nbn – Absolutely hopeless with their nbn!! Have been contacting them with regards to this for over a month now. Was told I would get a credit on my bill and also was told I would get an update as “they can’t find my address”. I then chase them up AGAIN! For them to only tell me I apparently live in a granny flat and can’t get nbn. After telling them… Read more

yet AGAIN that it’s a brand new duplex NOT granny flat. He couldn’t help me and then goes on to say I won’t be getting any credit as it’s not “their problem or issue”. I have been with Vodafone for years!!! I refuse to ever go with them again after this. Absolutely disgusting customer service

Just not a very good service – Constant drop outs at night. No reception during any time with mobile plan. So Wi-Fi is incredibly need not only that, they seem to not be able to fix the problem, and my modem has always been a little bit weird since the get go. I will give it one star purely, Just because their customer service seems to be mostly pretty good (very friendly). … Read more

Other than that, it really just kinda sucks. Oh and sife note, speaking to the robot at the start of every call I make to vodafone is so annoying.

Refusing To Cancel My Service - Barriers at Every Turn - Horrible Products and Services – I had NBN 50 for approx 5 years, no problems. During my 6th year the modem must of died. I spent at least 15 hours on the phone trying to work a solution. It impacted work and personal life. There was no resolution. Eventually they suggested 5g home internet. I tried it. It was great for the 30 day free trial, and then there were nothing but… Read more

problems for 6 months. I only persisted because initially it was great, and the NBN was just as bad as far as my experience went. I spent 5 months on the phone to customer support, at least another 20 hours on the phone, I was DESPERATE FOR RELIABLE INTERNET. Eventually they advised that 5G wasn't even AVAILABLE in my area. They had lied to me and sold me a fake product for 7 months. I was trying to be loyal to a company I've been with for over 15 years. I couldn't BELIEVE the lack of support and service. IT WAS DISGUSTING. I am disabled and it's very difficult to get to the Chatswood NSW Store. I have a Disability Support Worker and they refused to accept him helping me. They demanded I go to the store in person. Each phone call cost me 1 hour at least, and i was transferred to at least 3 departments each time, often more. I had to go to the store once to change a sim card, which had no impact, and again to return all 3 modems. When I returned the modems to the Chatswood NSW store in Westfield shopping centre, postcode 2067, they had at least 3 staff free. They proceeded to ignore me and my support worker, disappearing into the back office. 10 minutes later they approached and proceeded to check my ID and Account. the agent "[Name Removed]" spent another 10 minutes typing away, probably on a porn site. I asked him what he was doing and he explained he had to check the notes and link the modems to the notes. I explained I was returning the modems as asked and now I was leaving. They tried to keep me in the store and refused to accept the returned modems. I packed up the modems, entered the back office, and left it on the managers desk. The manager pushed me physically out of the office, and demanded I not leave, threatening me with raised hands, explaining he had called the police and center security, because I had peacefully returned their equipment, with a witness present, and on several security cameras.

It was simply 12 months of disgusting product and service. TPG has ruined vodafone forever.

I will never use a TPG or Vodafone service/product again.

Worst customer service, always charged over bill. [Content Removed] network. Scamming customer by sending high bill – Poor customer service, supervisor is worst all preplanned to charge higher rate for customer. Poor service.

unethical practises – I am going to keep this short. Their primary objective is to get your money and keep you as a customer. Try and leave them, they won't let you go. Took me 3 hours over chat with the off shore robots who read from scripts and have no clue what they are doing. Bless them as they need the money. Shame on Vodafone corporate heads who reaping in the… Read more

dollars and don't provide a ummmm don't even want to mention the word "service" in the same sentence as vodafone. It's broken.

Unethical practice by Vodafone – I switched to NBN from home wireless internet from Vodafone. They kept charging me for old service despite my request to reverse the bill. Once I lodged a complaint to telecom ombudsmen and they applied a credit to close the compliant. But reversed the charge back in next bill. Simply avoid their service, worst unethical company I have ever experienced. Show details

Disappointing Experience with Vodafone Home Internet Service – I subscribed to Vodafone home internet for the past three months. Initially, the WiFi speed was satisfactory in the first month, but unfortunately, the service quality deteriorated significantly in the subsequent two months. This decline forced me to rely on my mobile data for most of my internet needs. I reached out to their customer support… Read more

helpline and visited their physical stores several times in an attempt to resolve the issue, but regrettably, these efforts did not yield any improvement. Additionally, I found the behavior of their team members at the store to be unprofessional and lacking in customer-centricity. As a result of my experience, I cannot recommend Vodafone as a service provider.

Worst NBN Provider – If you are BYO modem plan, you are stuck as they don't know how to set up your modem. They are all India based and not properly trained. Total waste of money. Show details

The worst 2 years of my life – I don't want to comment and waste my time. If you are with Vodafone NBN, please trial another provider for a month and see the difference. You will never go back. Their customer service is good and that's all. Very unrealible internet connection. Show details

Useless after midnight – Vodafone Internet is not great at the bast of times but why does it become useless upon midnight when it cannot be a peak time? When I spoke with the rep at the store in point cook they did not offer any resolution only that I could change to another supplier. I think I will.

Worst Customer Service – Honestly, I chose Vodafone considering my family has NBN with them for years and it's reliable and have good 4g back up speed and data which is what I needed for work from home. I made a mistake by signing up through call and should have got things done through store. The problem with Vodafone is their off shore Customer service. They constantly… Read more

feed lies, try to fob you off when asking to raise complaint and don't even bother calling back. Their staff has the audacity to write comments about customer behavior as RUDE & Aggressive but failing to understand that it's frustration and anger out of being lied on face not once but on 3 occasions continuously. They acknowledge it was their fault but don't do much about it. They clearly lack customer service skills and empathy towards their customer and are only looking to fob customers off. They clearly don't follow complain guidelines even though it was informed to raise one with call back on more than 2 occasions and nothing happening to it. I chose to cancel within 1 month of not being able to get the connection. Even though I clarified and made the situation as clear as possible for them to understand they failed to action it and took more than 3 weeks and still didn't managed to get a connection. Had it not been for such a poor customer experience I would have chosen to stay with them. But such failures on back to back 3 occasions was a huge red flag and I realized if I have to deal with this kind of customer experience I am better off without them.

Average NBN – I have been with Vodafone NBN for over 2 Years now, their main issue is their modem.they supply after a while it starts to play up and starts dropping out causing us to continually restart the modem. The NBN service seems fine and ive had no issues with customer services. If you upgrade your modem to something like Netgear Nighthawk you will have a NBN service that will give you what you pay for. Im always looking for a better deal of course. Show details

Horrible customer support – I have been a regular Vodafone customer since mid 2019 with NBN and multiple mobile sims. Recently, they forced me into trialling their 5G home broadband. I didn't like the 5G and returned the hardware strongly requesting not to discontinue my NBN. Three days back, they cancelled my NBN and now giving ZERO support to get it back up. Horrible customer support !!! Need to look for other options for NBN and mobile sims. Show details

The Vodafone modem won't connect to my NBN – So far so good - had many issues trying to connect the modem. The signal is still coming through my old Telstra Wi-Fi modem. It is working at around 50Mpbs download speed which is a very good speed. But there are dropouts quite frequently. I have tried many times to connect and set up the Vodafone modem (which I am actually paying for) and it… Read more

says "connected" but it is not connected and a tiny weeny little bit of signal gets through - 0.4 Mpbs or something. So - it is NOT working. If I can get it to work, or the modem is faulty and they provide another one, then I will edit my review.

Terrible and frequent dropout – moved to Vodafone NBN bcz of cheaper price with mobile service problem 1 mobile reception is terrible moved to Telstra now NBN keeps on dropping out speeds are not stable wouldn't recommend to any one hard to get hold of customer support Show details

get you own modem – i’ve been with vodafone since june 2021. the nbn service provided by vodafone i find is pretty decent. i haven’t had many issues with the line, and apart from only a few times i’ve got the speeds i am expecting. the modem you get for the service is complete rubbish though. as most people know, every so often you need to turn off/reset the modem.… Read more

after around 9 months, when i needed to do this, the modem takes multiple times before it actually works. this was in addition to the thing reverting to the 4g backup when it didn’t need to, and the only way to use nbn was to remove the sim. i was on their app chat for over an hour one night with the call centre person having no idea how to fix it. i stumbled on the solution hot spotting my phone data.

if you go with this provider, get your own modem. the free cheaply made piece of crap that ties you to three years (or $5 pm if you change providers before) isn’t worth it.

Telstra v Vodafone – I have been a Telstra customer for a number of years. I have our mobile phones with Vodafone went to a retail Vodafone shop, to check on pricing of the new iPhone. While there the manager asked what network we our using for our internet, Telstra. He asked how much we pay told him he said he could give us better speed and cost about $30 cheaper.… Read more

Since going onto Vodafone NBN we are having a lot of issues, dropout, lagging and extremely slow speed. I can cancel at anytime but have to pay $200 for the modem.

It’s a joke….don’t get talked into Vodafone NBN it’s the worst network we never had a problem with Telstra.

Upgrades suddenly made it unbearable – Happy mobile customer for 15 years, decided to bundle and save with adding home NBN. Since a "scheduled hardware upgrade in my area" the service has been lucky to hit 30Mbps download speed at any time of day. Their initial hint was to remove the 4G backup SIM (aren't I paying for that service btw?), and upgrade the firmware on the Hub. Neither has… Read more

improved anything, in fact the transmission to the back of the house is somehow worse than before as well. They'll be getting 60% of their next bill for NBN, considering I'm getting 60% of what I'm being billed for, and ongoing until the issue is fixed.

Avoid at all costs – I feel they should be reported to the office of fair trade. Their advertising and service they provide do not match. Very slow speeds ranging from 1-3mbps even during the day. Not functional for any streaming services, the connectivity cuts out randomly and modem needs to be restarted- works variably from 1-20mins before it happening again. Multiple multiple phone calls with the service tech's, no resolution as of yet Show details

Terrible service – We had vodafone internet for 1 months and only had problems! We spent hrs on phone calls trying to figure things out and the solution were always temporary. When we finally decided to cancel the contract they start to blame our NBN connection and charge us for a modem that we can't use and never really worked Show details

Shouldve read reviews now stuck in contract – The speed is a scam, you will never get past 10 mbps, if you call them they reset from their end and speed will be fine for 4 hours and tomorrow you will have the same problem Show details