Vodafone NBN 50/20 (Essential+)
Part of Vodafone 2.1 

Vodafone NBN 50/20 (Essential+)

 Verifiedvodafone.com.au
Vodafone NBN 50/20 (Essential+)
1.8

81 reviews

PositivevsNegative
17% · 1464 · 79%

Adequate Speeds Yes · No
Value for Money
2.3
Transparency
1.9
Customer Service
2.1

Reviews

81 reviews
Nicole D.
Nicole D.
  NBN 50/20

Disgusting customer service and crap nbn

Absolutely hopeless with their nbn!! Have been contacting them with regards to this for over a month now. Was told I would get a credit on my bill and also was told I would get an update as “they can’t find my address”.
I then chase them up AGAIN! For them to only tell me I apparently live in a granny flat and can’t get nbn. After telling them yet AGAIN that it’s a brand new duplex NOT granny flat. He couldn’t help me and then goes on to say I won’t be getting any credit as it’s not “their problem or issue”.
I have been with Vodafone for years!!! I refuse to ever go with them again after this. Absolutely disgusting customer service Show details
Vodafone Australia
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Xzevee E.
Xzevee E.
  NBN 50/20

Just not a very good service

Constant drop outs at night. No reception during any time with mobile plan. So Wi-Fi is incredibly need not only that, they seem to not be able to fix the problem, and my modem has always been a little bit weird since the get go. I will give it one star purely, Just because their customer service seems to be mostly pretty good (very friendly). Other than that, it really just kinda sucks. Oh and sife note, speaking to the robot at the start of every call I make to vodafone is so annoying. Show details
Value for Money
Transparency
Customer Service
Sam t.
Sam t.Sydney, NSW7 posts
  NBN 50/20
Vodafone Australia
Vodafone Australia   DM   
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Rabina
Rabina
  NBN 50/20

Worst customer service, always charged over bill. [Content Removed] network. Scamming customer by sending high bill

Poor customer service, supervisor is worst all preplanned to charge higher rate for customer. Poor service.
azl19027
azl19027Sydney, NSW4 posts
  NBN 50/20

unethical practises

I am going to keep this short. Their primary objective is to get your money and keep you as a customer. Try and leave them, they won't let you go. Took me 3 hours over chat with the off shore robots who read from scripts and have no clue what they are doing. Bless them as they need the money. Shame on Vodafone corporate heads who reaping in the dollars and don't provide a ummmm don't even want to mention the word "service" in the same sentence as vodafone. It's broken. Show details
Value for Money
Transparency
Customer Service
Mohammad
Mohammad5 posts
  NBN 50/20

Unethical practice by Vodafone

I switched to NBN from home wireless internet from Vodafone. They kept charging me for old service despite my request to reverse the bill. Once I lodged a complaint to telecom ombudsmen and they applied a credit to close the compliant. But reversed the charge back in next bill. Simply avoid their service, worst unethical company I have ever experienced. Show details
Kazi Md. I.
Kazi Md. I.Perth, WA
  Verified NBN 50/20

Disappointing Experience with Vodafone Home Internet Service

I subscribed to Vodafone home internet for the past three months. Initially, the WiFi speed was satisfactory in the first month, but unfortunately, the service quality deteriorated significantly in the subsequent two months. This decline forced me to rely on my mobile data for most of my internet needs. I reached out to their customer support helpline and visited their physical stores several times in an attempt to resolve the issue, but regrettably, these efforts did not yield any improvement. Additionally, I found the behavior of their team members at the store to be unprofessional and lacking in customer-centricity. As a result of my experience, I cannot recommend Vodafone as a service provider. Show details
Value for Money
Transparency
Customer Service
Raj
RajSouth East Queensland, QLD2 posts
  NBN 50/20

Worst NBN Provider

If you are BYO modem plan, you are stuck as they don't know how to set up your modem. They are all India based and not properly trained. Total waste of money. Show details
Nishad P.
Nishad P.Greater Melbourne (Outer), VIC
  NBN 50/20

The worst 2 years of my life

I don't want to comment and waste my time. If you are with Vodafone NBN, please trial another provider for a month and see the difference. You will never go back. Their customer service is good and that's all. Very unrealible internet connection. Show details
Value for Money
Transparency
Customer Service
Kevin
KevinGreater Melbourne (Outer), VIC4 posts
  NBN 50/20

Useless after midnight

Vodafone Internet is not great at the bast of times but why does it become useless upon midnight when it cannot be a peak time? When I spoke with the rep at the store in point cook they did not offer any resolution only that I could change to another supplier. I think I will. Show details
Mo S Shaikh
Mo S ShaikhMetropolitan Adelaide, SA
  NBN 50/20
Value for Money
Transparency
Customer Service
I Bought One Too
I Bought One TooSouth East Queensland, QLD2 posts
  NBN 50/20

Average NBN

I have been with Vodafone NBN for over 2 Years now, their main issue is their modem.they supply after a while it starts to play up and starts dropping out causing us to continually restart the modem. The NBN service seems fine and ive had no issues with customer services. If you upgrade your modem to something like Netgear Nighthawk you will have a NBN service that will give you what you pay for. Im always looking for a better deal of course. Show details
atif k.
atif k.Perth, WA
  NBN 50/20

Horrible customer support

I have been a regular Vodafone customer since mid 2019 with NBN and multiple mobile sims. Recently, they forced me into trialling their 5G home broadband. I didn't like the 5G and returned the hardware strongly requesting not to discontinue my NBN. Three days back, they cancelled my NBN and now giving ZERO support to get it back up. Horrible customer support !!! Need to look for other options for NBN and mobile sims. Show details
Value for Money
Transparency
Customer Service
Michael S.
Michael S.Central Highlands and Goldfields, VIC46 posts
  NBN 50/20

The Vodafone modem won't connect to my NBN

So far so good - had many issues trying to connect the modem. The signal is still coming through my old Telstra Wi-Fi modem. It is working at around 50Mpbs download speed which is a very good speed. But there are dropouts quite frequently. I have tried many times to connect and set up the Vodafone modem (which I am actually paying for) and it says "connected" but it is not connected and a tiny weeny little bit of signal gets through - 0.4 Mpbs or something. So - it is NOT working. If I can get it to work, or the modem is faulty and they provide another one, then I will edit my review. Show details
Value for Money
Transparency
Customer Service
Michael
MichaelSouth East Queensland, QLD17 posts
  NBN 50/20

Terrible and frequent dropout

moved to Vodafone NBN bcz of cheaper price with mobile service problem 1 mobile reception is terrible moved to Telstra now NBN keeps on dropping out speeds are not stable wouldn't recommend to any one hard to get hold of customer support Show details
Value for Money
Transparency
Customer Service

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Details

Compare all Vodafone listings
CategoryInternet Service ProvidersInternet Service Providers and Mobile Broadband ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $80$95$75
Typical Evening Download Speed 50Mbps90Mbps25Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNMobile BroadbandNBNNBN
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