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As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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MelSouth East Queensland, QLD
Amazing swing set, kids LOVE it
3 bay swing set, with spin, nest and original swing. Fantastic service from buying online, lots of follow up and easy pick up. Great quality swings that the kids absolutely love playing on, so much variety on how they use them
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Great product
Love our Vuly trampoline! Solid, easy construction. Lots of safety features. The free shipping makes them cheaper than most other online trampoline stores and the quality is fantastic. Highly recommend for keeping kids happy and active!
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JustinSydney Surrounds, NSW
Awesome Trampoline
Trampoline Vuly 2 is of top quality. It was easy to build. The accessories were also of a very high quality. The kids absolutely love it. Well worth the money.
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Vuly is the best
Chose it for the price and safety features couldn't be happier. The kids absolutely love it. Love the fact can leave the kids and know they are not going to hurt themselves
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tam26Greater Melbourne (Outer), VIC
Gteat customer service
the customer service was amazing. Deliver was fast just over a week from placing order to delivery. From queensland to Melbourne during stage 4. Kids are so happy early christmas present. So happy. Thank you
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Atawhai OgleSouthwest, VIC
Thunder tamp!
Cannot wait to set it up and see my sons face. He has wanted a trampoline for ages.
Delivery was super fast and customer service excellent.
We have also purchased the surge speaker, deck board and water mister.
Thanks Vuly
1 comment
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AuntyEGippsland, VIC
Replacement net
I spoke to the Vuly team who helped me size the replacement net and offered me a discount on request. Further correspondence via email was helpful and delivery was quick.
1 comment
Vuly PlayVuly Play
Hello AuntyE,
Thank you for taking the time to provide feedback.... Read more
We're so happy to hear about your positive experience with our customer service team. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
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KALCanberra 2600, ACT
Fantastic trampoline and good service
We have had a Vuly trampoline for a couple of months and are delighted with it. The quality is excellent and it looks like it will last for years. Pre-sale service was great, with all questions answered, but post-sales service not so good. The delivery was delayed (which we only found out when it didn't show up) and we couldn't get a clear answer on how long the delay would be for. Some work to be done on communications, but the product itself is 5 star.
1 comment
Vuly PlayVuly Play
Hello Kal,
Thank you for taking the time to provide feedback.... Read more
We're so glad to hear that you are loving your new Vuly trampoline! I do apologise for the inconvenience caused by the delay on your order and for any confusion surrounding your delivery time. If you ever need assistance in the future, you can contact me directly at reviews@vulyplay.com. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
kylie themelkosGreater Melbourne (Outer), VIC
As quoted by the kids 'this is going to be the best summer ever'
We've had other trampolines in the past but you can just tell they're not made to last. We decided on the vuly based on recommendations and I'm so glad we got it. We were so surprised with how easy it was to put together and the quality is amazing. I feel at ease knowing i wont have to think about buying another trampoline in a couple of years.
1 comment
Vuly PlayVuly Play
Hi Kylie,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!... Read more
We're so glad to hear that you and your kids are loving your new Vuly trampoline. Happy bouncing! Claire :)Similar opinion? Write a review on ProductReview.com.au!
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Sarah MGreater Melbourne (Inner), VIC
Terrible customer service and mediocre product.
Another review with terrible customer service. From the get go Vuly had poor customer service and communication. Firstly they sent us only half if the trampoline without notifying us, then they sent us the remainder with damaged items. I’ve contacted them on a number of occasions regarding this and not surprisingly, haven’t heard a thing. Every time I speak with them the excuse is that they are busy at the moment, which really is no excuse for such poor service. Do not purchase from this company if you want a smooth delivery and great customer support.
1 comment
Vuly PlayVuly Play
Hello Sarah,
Thank you for taking the time to provide honest feedback and I sincerely apologise for the experience you've had with Vuly so far.... Read more
If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. Again I do apologise for any inconvenience. Cheers, ClaireSimilar opinion? Write a review on ProductReview.com.au!
JezGippsland, VIC
- 2 reviews
- 1 like
So easy to order and great product
Was so easy to order and choose exactly what you wanted. Service was quick to respond and deliver. Monkey bars are awesome and strong, the kids love it, already have the vuly thunder so happy to buy with Vuly again.
1 comment
Vuly PlayVuly Play
Hello Jez,
Thank you for taking the time to provide such kind feedback. ... Read more
We're so glad to hear that your kids are loving their Thunder trampoline and new Vuly Quest. Happy climbing and bouncing! Claire :)Similar opinion? Write a review on ProductReview.com.au!
TutuPerth, WA
- 3 reviews
- 3 likes
- Online store
- Verified customer
Our Vuly
Our Vuly arrived today from interstate. We haven't set it up yet but we are super excited already. The kids can't wait to jump their hearts out. The quality of the items are good and dispatch and delivery was quick. Cant wait for the weekend :)
1 comment
Vuly PlayVuly Play
Hello Tutu,
Thank you for taking the time to provide such kind feedback! ... Read more
We're so happy to hear about your positive experience and we hope your kids love it. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Very professional service
A really good deal, with prompt service and delivery for a very high quality product. Our friends have the thunder pro, and it's the best trampoline we have seen, but it was quite expensive for us, so the thunder is a good compromise. Came with free shade cover, tent, delivery and $500 off the price, so very happy so far.
1 comment
Vuly PlayVuly Play
Hello Roger,
Thank you for taking the time to provide feedback about your recent purchase with us!... Read more
We hope you and your family love your new Vuly Thunder trampoline. Cheers, ClaireSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Karly T.Greater Melbourne (Outer), VIC
Customer service
Called up to order for christmas the help i got was amazing our playground is already
on its way!! Now to hold out to put it together for the kids!!
1 comment
Vuly PlayVuly Play
Hello Karly,
Thank you for taking the time to provide feedback about your recent experience with us!... Read more
We hope you and your family love your Vuly. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Ultra medium trampoline
Excellent product and service, great value with the extra bonus. I would highly recommend for and family that wants a high quality trampoline. The half price on parts for a lifetime is a game changer.
1 comment
Vuly PlayVuly Play
Hello David,
Thank you for taking the time to provide feedback about your recent purchase!... Read more
We love hearing positive feedback and thank you for recommending us to others. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
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CassssSydney, NSW
- 2 reviews
- 1 like
Thunder medium
So excited ordered our thunder last week and it arrived today. Can’t wait to put it together...
We ordered in the spring sale so got the free tent and free shade. Was expecting it by Christmas sooo exciting.
3 comments
Vuly PlayVuly Play
Hello Cassss,
Thank you for taking the time to provide feedback about your recent purchase with us!... Read more
We hope you and your family love your Vuly. Cheers, Claire :)Thanks Claire do you guys have an install service? Lol I over judged our skills
Vuly PlayVuly Play
Hi Cassss,
We do offer installation through a third party, as an extra, if you would like to purchase this. ... Read more
If you would like to purchase installation, you can just go through to the checkout and add it as an extra or you can give our sales team a call on 1300 667 514 and they can do it for you. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Bryce N.
- 5 reviews
- 3 likes
One word, quality!
Absolutely love our Vuly, we bought a Vuly back when our oldest was a toddler, it's lasted us over 10 years and still going strong :). The only reason we have purchased a new Vuly is to go springless. One word, quality.
1 comment
Vuly PlayVuly Play
Hi Bryce,
Thank you for taking the time to provide such kind feedback!... Read more
We're so glad to hear that you and family loved your old Vuly trampoline and we hope you love your new one just as much! Thank you for being such a loyal customer. Happy bouncing, Claire :)Similar opinion? Write a review on ProductReview.com.au!
SarahMCentral Queensland, QLD
- 2 reviews
Customer service is a joke
My husband and I spent ages weighing up purchasing a Vuly trampoline - the cost of the trampoline was more expensive than other brands but we liked that Vuly offered installation and we could order levellers to attach to the legs so that we could have it in an area that was not quite level. Prior to placing an order, I called Vuly customer service to double check that they could offer installation in Mackay. I spoke to a man who sounded bored out of his mind - he barely knew (nor could have cared less) where Mackay was but reassured me that Vul...Read more
y would definitely organise installation for us. We went ahead with our order - on the 20th of July we ordered the extra large Thunder trampoline along with installation and 3 sets of levellers for a total cost of $2815. On the 22nd of July I received an email saying only part of our order would be shipped...the levellers were not in stock and would be shipped at a later date. I went back on the website - there was nothing to say that this product was on back order and would be shipped at a later date. I spoke to someone at Vuly who said that they would be in within a month and they would be sent out immediately. We thought that was ok, we could add them on when they arrived and move the trampoline to where we wanted. Our trampoline arrived within the week - it arrived in nine boxes - the considerate delivery driver dumped it right in front of our garage (instead of walking it towards the front door like every other delivery driver). At six months pregnant, I had to drag the boxes out of the way to park my car in my garage...a minor inconvenience but still annoying. A few days later, I received an email from Vuly stating that they actually did not offer installation in Mackay. No apology, just an offer of a refund. I wrote back and said that I was heavily pregnant and my husband worked away and installation had been guaranteed by them prior to purchase. The woman who wrote back (who couldn’t even be bothered to spell my name correctly) said she would advertise on Airtasker for someone to install the trampoline. Just an example of this company - that the so called “professional installation” offered by them is performed by an unqualified person off a website. I waited for weeks to hear back and then I followed them up multiple times - each time I emailed it it would take almost a week for someone to respond. The long and short of it was that they couldn’t find someone to install the trampoline - again no apology and they just said that they would provide a refund. At this stage, I asked about the levellers again (we still hadn’t received them) and was told that they would be sent out at the end of September. Fast forward to today (23rd of September, over two months after placing my order). I went on the live chat to ask about the levellers again (expecting them to say that they would be shipped in the next few days) and the lady informed me that it is yet another delay of at least a month (but who knows if that’s true or not). There has been no email communication from their end regarding delays and if you look on the website, the levellers are still freely available to buy (there is not a single mention about wait times). It has been now two months and we have had zero communication from them (other than to tell us that they can’t provide a service that they guaranteed prior to purchase and was a very big part of us choosing to purchase a Vuly). I understand COVID has had an impact on importing certain products, but at least have the decency to communicate this to customers who have paid money and are waiting for these items. I’d love to comment on the actual quality of the trampoline however it is still sitting in the boxes. We figured if we were to do it ourselves then we might as well wait for the levellers - but who knows if they will ever actually show up. The customer service and communication by this company is an absolute joke. I am so angry we spent such a lot of money at a company which clearly doesn’t value or respect its customers. I was previously very excited to buy the matching swing set for Christmas but there is no way I would ever spend another dime with this company after their poor customer service.1 comment
Vuly PlayVuly Play
Hello Sarah,
Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far.... Read more
If you could please send an email to reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. Again I do apologise for the inconvenience. Cheers, ClaireSimilar opinion? Write a review on ProductReview.com.au!
High quality products AND Great Service - What more can you ask for (free delivery- yeah that to)..
I recommend in heart beat, and often do to family/friends - the quality/durability of every product I have purchased is extremly easy to brag about, not to mention the CustomerService and FreeDelivery. One happy returning customer here
1 comment
Vuly PlayVuly Play
Hello Kristy,
Thank you for taking the time to provide such kind feedback! ... Read more
We're so glad to hear about your positive purchasing experience and thank you for recommending us to others. Cheers, Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MeddiccVictoria
- Online store
- Verified customer
Vuly XL Ultra
Really happy with our new Vuly trampoline. Was easy to assemble and my two children have used the trampoline every day since we received it. The trampoline arrived on time and very well packaged
1 comment
Vuly PlayVuly Play
Hi Meddicc,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!... Read more
We love hearing positive feedback and we're so glad to hear that your kids are loving their new trampoline. Happy bouncing! Claire :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Please get back to me on order #496758, since I can't get a hold of you for 1.5 weeks now.
1 answer
Vuly PlayVuly Play
Hello Ingeborg,
Thanks for reaching out to us and apologies for the delayed response!
If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.
Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
Apologies for any inconvenience caused!
Cheers, Denaya @VulyPlay
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Vuly PlayVuly Play
Hello Atawhai,
Thank you for taking the time to provide feedback about your recent purchase with us!... Read more
We hope you and your son love your new Vuly. Cheers, Claire