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Vuly Play Online store

Vuly Play Online store

4.5 from 1,149 reviews

Reviews

4.5

1,149 reviews
5
(938)
4
(87)
3
(17)
2
(21)
1
(86)
  • Product Quality
    4.7 (997)
  • Return Claim MadeYes (37) · No (988)
  • Shipping
    4.6 (798)
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Mel

MelSouth East Queensland, QLD

Amazing swing set, kids LOVE it

published

3 bay swing set, with spin, nest and original swing. Fantastic service from buying online, lots of follow up and easy pick up. Great quality swings that the kids absolutely love playing on, so much variety on how they use them

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great product

published

Love our Vuly trampoline! Solid, easy construction. Lots of safety features. The free shipping makes them cheaper than most other online trampoline stores and the quality is fantastic. Highly recommend for keeping kids happy and active!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Justin

JustinSydney Surrounds, NSW

Awesome Trampoline

published

Trampoline Vuly 2 is of top quality. It was easy to build. The accessories were also of a very high quality. The kids absolutely love it. Well worth the money.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Vuly is the best

published

Chose it for the price and safety features couldn't be happier. The kids absolutely love it. Love the fact can leave the kids and know they are not going to hurt themselves

Product Quality
Return Claim MadeNo
tam26

tam26Greater Melbourne (Outer), VIC

Gteat customer service

published

the customer service was amazing. Deliver was fast just over a week from placing order to delivery. From queensland to Melbourne during stage 4. Kids are so happy early christmas present. So happy. Thank you

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Atawhai Ogle

Atawhai OgleSouthwest, VIC

Thunder tamp!

published

Cannot wait to set it up and see my sons face. He has wanted a trampoline for ages.
Delivery was super fast and customer service excellent.
We have also purchased the surge speaker, deck board and water mister.
Thanks Vuly

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

AuntyE

AuntyEGippsland, VIC

Replacement net

published

I spoke to the Vuly team who helped me size the replacement net and offered me a discount on request. Further correspondence via email was helpful and delivery was quick.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

KAL

KALCanberra 2600, ACT

Fantastic trampoline and good service

published

We have had a Vuly trampoline for a couple of months and are delighted with it. The quality is excellent and it looks like it will last for years. Pre-sale service was great, with all questions answered, but post-sales service not so good. The delivery was delayed (which we only found out when it didn't show up) and we couldn't get a clear answer on how long the delay would be for. Some work to be done on communications, but the product itself is 5 star.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

kylie themelkos

kylie themelkosGreater Melbourne (Outer), VIC

As quoted by the kids 'this is going to be the best summer ever'

published

We've had other trampolines in the past but you can just tell they're not made to last. We decided on the vuly based on recommendations and I'm so glad we got it. We were so surprised with how easy it was to put together and the quality is amazing. I feel at ease knowing i wont have to think about buying another trampoline in a couple of years.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

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Sarah M

Sarah MGreater Melbourne (Inner), VIC

Terrible customer service and mediocre product.

published

Another review with terrible customer service. From the get go Vuly had poor customer service and communication. Firstly they sent us only half if the trampoline without notifying us, then they sent us the remainder with damaged items. I’ve contacted them on a number of occasions regarding this and not surprisingly, haven’t heard a thing. Every time I speak with them the excuse is that they are busy at the moment, which really is no excuse for such poor service. Do not purchase from this company if you want a smooth delivery and great customer support.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play
Jez

JezGippsland, VIC

  • 2 reviews
  • 1 like

So easy to order and great product

published

Was so easy to order and choose exactly what you wanted. Service was quick to respond and deliver. Monkey bars are awesome and strong, the kids love it, already have the vuly thunder so happy to buy with Vuly again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play
Tutu

TutuPerth, WA

  • 3 reviews
  • 3 likes

Our Vuly

published

Our Vuly arrived today from interstate. We haven't set it up yet but we are super excited already. The kids can't wait to jump their hearts out. The quality of the items are good and dispatch and delivery was quick. Cant wait for the weekend :)

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Very professional service

published

A really good deal, with prompt service and delivery for a very high quality product. Our friends have the thunder pro, and it's the best trampoline we have seen, but it was quite expensive for us, so the thunder is a good compromise. Came with free shade cover, tent, delivery and $500 off the price, so very happy so far.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Karly T.

Karly T.Greater Melbourne (Outer), VIC

Customer service

published

Called up to order for christmas the help i got was amazing our playground is already
on its way!! Now to hold out to put it together for the kids!!

Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Ultra medium trampoline

published

Excellent product and service, great value with the extra bonus. I would highly recommend for and family that wants a high quality trampoline. The half price on parts for a lifetime is a game changer.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play
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Cassss

CassssSydney, NSW

  • 2 reviews
  • 1 like

Thunder medium

published

So excited ordered our thunder last week and it arrived today. Can’t wait to put it together...
We ordered in the spring sale so got the free tent and free shade. Was expecting it by Christmas sooo exciting.

Product Quality
Shipping
Return Claim MadeNo
3 comments
Vuly Play
Vuly PlayVuly Play
Cassss
Cassss

Thanks Claire do you guys have an install service? Lol I over judged our skills

Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Bryce N.

Bryce N.

  • 5 reviews
  • 3 likes

One word, quality!

published

Absolutely love our Vuly, we bought a Vuly back when our oldest was a toddler, it's lasted us over 10 years and still going strong :). The only reason we have purchased a new Vuly is to go springless. One word, quality.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play
SarahM

SarahMCentral Queensland, QLD

  • 2 reviews

Customer service is a joke

published
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

High quality products AND Great Service - What more can you ask for (free delivery- yeah that to)..

published

I recommend in heart beat, and often do to family/friends - the quality/durability of every product I have purchased is extremly easy to brag about, not to mention the CustomerService and FreeDelivery. One happy returning customer here

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Meddicc

MeddiccVictoria

Vuly XL Ultra

published

Really happy with our new Vuly trampoline. Was easy to assemble and my two children have used the trampoline every day since we received it. The trampoline arrived on time and very well packaged

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

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Questions & Answers

ingeborg van der hoek

ingeborg van der hoekasked

Online store

Please get back to me on order #496758, since I can't get a hold of you for 1.5 weeks now.

1 answer
Vuly Play
Vuly PlayVuly Play

Hello Ingeborg,

Thanks for reaching out to us and apologies for the delayed response!

If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.

Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

Apologies for any inconvenience caused!

Cheers, Denaya @VulyPlay

Get an answer from our members and Vuly Play representatives

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