So the trampoline I think would be good but we’ve had serious problems with the safety net pole, 2 will not go into the T-joint. Customer service insisted that if I watch the video it will solve the problem, video emailed to me won’t download & even after following all the instructions on line & using a mellet(as per suggestion) they won’t go in. Looks to me like the welding line is not flush!
I also had to lodge a warranty claim within a month of purchase with a tear in the safety mat. Warranty claim was approved but it will be 6 months befor...

Replacement Parts are GREAT!!! particularly when they are half price. Recently attended the store to pick up 1 X New net and 1 X spring protection mat. (approx. 3 months for delivery) Made and inquiry in relation to replacement elastic bands for Classic VULY Trampoline (was trying to replace all 24 that I needed. Parts came in packs of 12 ($15 per pack) All good $30. BUT then advised 169 days for delivery (approx. 5 months till delivery) You have to be joking. I understand delays with COVID But seriously 5 months suggest that it may need to be produced locally if that is the lead time for a very "simple" part. All good had to make my own from elastic cord that I purchased from Bunnings for $6. Thanks Dan OConnor.

I purchased a Vuly monkey bar set for Christmas for my children. Tried to install every which way and the set swayed. I requested a refund for this product and after 6 weeks they have told me that I need send more videos of the product because I "installed it wrong" even though and they wont give it me until I do I spend more hours reinstalling this terrible product. DO NOT BUY VULY! Also

We purchased a XL Thunder for our kids on the weekend and they absolutely love it, the staff at Vuly were so helpful and gave us heaps of advice on the trampoline that would suit us best. I would definitely recommend Vuly to anyone.

I’m so glad we bought a Vuly thunder. We bought a large size and have three kids under 5 and they all love it . I’ve been really impressed with the Customer service team -located in Australia. They are very efficient They followed through with warranty parts and you get half price accessories etc once you buy a tramp with them . I do not regret a single cent we spent on this . Even the parents love a jump .

Got the climbing frame and the trampoline for my 4 year old sons birthday. Trampoline-great! Easy to assemble, great that it has shade and ladder, lots of fun to use already.
Climbing frame with monkey bars-probably not too much use for 4 year old, super difficult to assemble and can feel wobbly on the grassy ground (but still secured with long pegs) if you want to alter (the height of the monkey bars for example) you need to disassemble the whole part of it which is a pain. Otherwise will definitely bring lots of fun for your little one and yourself

Great products on display in a huge showroom. Friendly service from all staff and all products we wanted to purchase were in stock. Products were top quality.

The trampoline was quite easy to assemble, taking about 2 hours, including shade cover. I had to get help twice. The frame uses no bolts, nuts or other fasteners. Just spring pinned connections. The gauge of the steel seems a little light-weight on this model. For these reasons, the frame and netting support poles just seem a little light duty for the task. But it is rated for 150kg, so will have to trust that they've done their homework there.

My main gripe is the bounce is pretty low. I'm not sure if its the short springs or what, but when c...

We popped in to buy some new attachments etc for our Vuly swing set as the kids have grown ! Great way to update the play set and get them playing more.

Vuly Tingalpa were so helpful when choosing the right product for my family. It was amazing to see all the products in the showroom to try out and actually use. Great customer service.

The boys love their new vuly trampoline. It helps them burn their energy and helps with emotional regulation ie if they are frustrated they go out and jump and return happier and confident. Their cousin also loves to come over a play. As a single mum I feel safe with them on the vuly and I can get things done while they are playing- guilt free.

Purchased a large thunder for Christmas and set it up on Boxing Day. An absolute hit with the kids and adults alike. As far as tramps go it was easy to put together with the equipment provided. Love the extra accessories that can be purchased as this allows for future presents for the kids. Quality and safety are perfect.

The trampoline is fantastic quality, instructions were easy to use. We received free tent to add to the product and was easy to attached. Communication was fantastic as well.

Our whole experience has been amazing. The online store, the service in store and over the phone, the showroom, pick up and the installation!

Check out the physical store its great, customer service and customer care team are quick to respond & helpful great experience

Great product and customer service...would by again. Worth the money. Hope the after sales service is as good as pre sale

Needed the trampoline by Christmas , staff were very thoughtful in contacting me to say courier may be delayed. They helped make a convenient in store pick up.

We purchased a Vuly Flare Trampoline for our kids for Christmas. We also added a ladder, shade cover, skateboard & speaker box for the trampoline as well. I heard so many good reviews on quality so I went into the Brisbane showroom and I was very impressed. The quality was amazing, my husband wanted to kill me for wanting to spend so much money on a trampoline before we got there but I knew the quality and durability of the trampoline would last my kids a very long time. He also agreed. After seeing all of Vuly Products in store I’m sure by next Christmas my backyard will have more Vuly Products for my kids. Even I enjoyed the products in the show room. Great quality, long lasting, affordable. Happy mum & happy kids.

Amazing customer service and excellent product. Very happy with the level of service from all the staff. Thank you very much!

We were so excited about the amazing value in the sale and they did not disappoint! I spoke to them twice about my purchase and both times the customer service was outstanding and they went above and beyond. I’m very excited that they are a local business with a point of making their customer service a priority, not to mention the quality of their equipment and I will definitely purchase from them again!