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Vuly Play Physical store

Vuly Play Physical store

4.7 from 132 reviews · View Statistics
Listing monitored by Vuly Play

Reviews

  • Product Quality
    4.7 (123)
  • Return Claim MadeYes (5) · No (116)
  • Customer Service
    4.7 (122)
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Jonathan Finney
Jonathan FinneyIllawarra, NSW

Perfect Trampoline

published

Bought the ultra for my son in lockdown. Website was easy. Quick delivery and great deals. Very happy with Vuly

Product Quality
Return Claim MadeNo
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Bernadine Bishop
Bernadine BishopSouth East Queensland, QLD

My 3 girls love it!!!!

published

Advise on what size trampoline would fit my garden was very accurate. Loved that we could try before we buy at the store. Already bringing so much fun to the girls and getting them outside off devises
We all love our Vuly

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Kim W.
Kim W.South East Queensland, QLD

Great service and fun shopping

published

Love the friendly service and help. Always helpful to let children try before you buy. Excited for the days ahead.

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Tarz
TarzSouth East Queensland, QLD
  • 2 reviews

Great

published

The guy who helped us to purchase our trampoline was very friendly, polite and helpful. Very happy with the service

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Vuly Play
Vuly PlayVuly Play
Lea
LeaBrisbane
  • 2 reviews

It's perfect!

published

We brought a swing set and our kids love it! This is our second perches from vuly. Will definitely be back

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Annie James
Annie JamesDarling Downs, QLD

Sensational Service

published

We visited the showroom on the weekend to checkout the trampolines for our little Mister who is having a birthday in a few weeks. We could see every product on display and our little man could play on them. The staff were exceptional, knowledgeable and keen to help and advise in any way they could. We could not have asked for a better experience. Whilst our purchase isn't yet put together I know from the product we saw in the showroom that we will be happy and our little guy will be excited and have hours and years of happy play ahead of him. Thank you so much to Vuly and the team that assisted us on the weekend.

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Torres
TorresSouth East Queensland, QLD
  • 26 reviews
  • 28 likes

A parents (ahem, children’s), playground.

published

Great showroom to trial out the range of trampolines and swing sets that are suited perfectly to your family and backyard. Customer service could not be faulted and staff were very knowledgeable in the products. Left with the Medium Ultra which will be gifted to our son for his fifth birthday in mid May - much to me begging my husband to get him one, as he’s been hesitant at the thought of mowing around it. But he remembers the good ol’ trampoline days he had as a young boy and we look forward to our children being able to experience the same outdoor fun.

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Customer Service
Incentivised Review No
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Vuly PlayVuly Play
Nicole
NicoleSouth East Queensland, QLD

Fantastic reliable product

published

Always supportive staff. Bought a classic trampoline 9 years ago and still in great quality. Just renewed netting as the netting has lasted us for 5 years. Half price replacement parts for life make it a lot cheaper than frequently replacing cheap branded trampolines and is also great for the environment to not frequently replace cheaper trampolines from other stores. Love how safe this product is. Thank you Vuly

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Great service

published

Great service at the brisbane showroom. Love the 360 pro swing and lift 2 trampoline, great quality products and worth the money

Product Quality
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Incentivised Review No
Vuly Play
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kirstar2
kirstar2South East Queensland, QLD
  • 2 reviews

Little disappointed

published
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Dan OConnor
Dan OConnorSouth East Queensland, QLD

Spare Parts have significant delays

published

Replacement Parts are GREAT!!! particularly when they are half price. Recently attended the store to pick up 1 X New net and 1 X spring protection mat. (approx. 3 months for delivery) Made and inquiry in relation to replacement elastic bands for Classic VULY Trampoline (was trying to replace all 24 that I needed. Parts came in packs of 12 ($15 per pack) All good $30. BUT then advised 169 days for delivery (approx. 5 months till delivery) You have to be joking. I understand delays with COVID But seriously 5 months suggest that it may need to be produced locally if that is the lead time for a very "simple" part. All good had to make my own from elastic cord that I purchased from Bunnings for $6. Thanks Dan OConnor.

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Sedale
SedaleGreater Melbourne (Outer), VIC

Do Not Deal With Vuly

published

I purchased a Vuly monkey bar set for Christmas for my children. Tried to install every which way and the set swayed. I requested a refund for this product and after 6 weeks they have told me that I need send more videos of the product because I "installed it wrong" even though and they wont give it me until I do I spend more hours reinstalling this terrible product. DO NOT BUY VULY! Also

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chris bushell
chris bushell South East Queensland, QLD

Great Product

published

We purchased a XL Thunder for our kids on the weekend and they absolutely love it, the staff at Vuly were so helpful and gave us heaps of advice on the trampoline that would suit us best. I would definitely recommend Vuly to anyone.

Product Quality
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Vuly Play
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Veronica  Kulkewycz
Veronica Kulkewycz
  • 2 reviews
  • 1 like

Criss cross will make ya JUMP

published

I’m so glad we bought a Vuly thunder. We bought a large size and have three kids under 5 and they all love it . I’ve been really impressed with the Customer service team -located in Australia. They are very efficient They followed through with warranty parts and you get half price accessories etc once you buy a tramp with them . I do not regret a single cent we spent on this . Even the parents love a jump .

Product Quality
Return Claim MadeNo
Vuly Play
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Ira
IraSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Great fun, good quality, ask for help with assembly

published

Got the climbing frame and the trampoline for my 4 year old sons birthday. Trampoline-great! Easy to assemble, great that it has shade and ladder, lots of fun to use already.
Climbing frame with monkey bars-probably not too much use for 4 year old, super difficult to assemble and can feel wobbly on the grassy ground (but still secured with long pegs) if you want to alter (the height of the monkey bars for example) you need to disassemble the whole part of it which is a pain. Otherwise will definitely bring lots of fun for your little one and yourself

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