As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Bought the ultra for my son in lockdown. Website was easy. Quick delivery and great deals. Very happy with Vuly
My 3 girls love it!!!!
Advise on what size trampoline would fit my garden was very accurate. Loved that we could try before we buy at the store. Already bringing so much fun to the girls and getting them outside off devises
We all love our Vuly
Great service and fun shopping
Love the friendly service and help. Always helpful to let children try before you buy. Excited for the days ahead.
The guy who helped us to purchase our trampoline was very friendly, polite and helpful. Very happy with the service
We brought a swing set and our kids love it! This is our second perches from vuly. Will definitely be back
We visited the showroom on the weekend to checkout the trampolines for our little Mister who is having a birthday in a few weeks. We could see every product on display and our little man could play on them. The staff were exceptional, knowledgeable and keen to help and advise in any way they could. We could not have asked for a better experience. Whilst our purchase isn't yet put together I know from the product we saw in the showroom that we will be happy and our little guy will be excited and have hours and years of happy play ahead of him. Thank you so much to Vuly and the team that assisted us on the weekend.
- Physical store
A parents (ahem, children’s), playground.
Great showroom to trial out the range of trampolines and swing sets that are suited perfectly to your family and backyard. Customer service could not be faulted and staff were very knowledgeable in the products. Left with the Medium Ultra which will be gifted to our son for his fifth birthday in mid May - much to me begging my husband to get him one, as he’s been hesitant at the thought of mowing around it. But he remembers the good ol’ trampoline days he had as a young boy and we look forward to our children being able to experience the same outdoor fun.
Fantastic reliable product
Always supportive staff. Bought a classic trampoline 9 years ago and still in great quality. Just renewed netting as the netting has lasted us for 5 years. Half price replacement parts for life make it a lot cheaper than frequently replacing cheap branded trampolines and is also great for the environment to not frequently replace cheaper trampolines from other stores. Love how safe this product is. Thank you Vuly
Great service at the brisbane showroom. Love the 360 pro swing and lift 2 trampoline, great quality products and worth the money
So the trampoline I think would be good but we’ve had serious problems with the safety net pole, 2 will not go into the T-joint. Customer service insisted that if I watch the video it will solve the problem, video emailed to me won’t download & even after following all the instructions on line & using a mellet(as per suggestion) they won’t go in. Looks to me like the welding line is not flush!
I also had to lodge a warranty claim within a month of purchase with a tear in the safety mat. Warranty claim was approved but it will be 6 months befor...
- Physical store
Spare Parts have significant delays
Replacement Parts are GREAT!!! particularly when they are half price. Recently attended the store to pick up 1 X New net and 1 X spring protection mat. (approx. 3 months for delivery) Made and inquiry in relation to replacement elastic bands for Classic VULY Trampoline (was trying to replace all 24 that I needed. Parts came in packs of 12 ($15 per pack) All good $30. BUT then advised 169 days for delivery (approx. 5 months till delivery) You have to be joking. I understand delays with COVID But seriously 5 months suggest that it may need to be produced locally if that is the lead time for a very "simple" part. All good had to make my own from elastic cord that I purchased from Bunnings for $6. Thanks Dan OConnor.
Do Not Deal With Vuly
I purchased a Vuly monkey bar set for Christmas for my children. Tried to install every which way and the set swayed. I requested a refund for this product and after 6 weeks they have told me that I need send more videos of the product because I "installed it wrong" even though and they wont give it me until I do I spend more hours reinstalling this terrible product. DO NOT BUY VULY! Also
We purchased a XL Thunder for our kids on the weekend and they absolutely love it, the staff at Vuly were so helpful and gave us heaps of advice on the trampoline that would suit us best. I would definitely recommend Vuly to anyone.
Criss cross will make ya JUMP
I’m so glad we bought a Vuly thunder. We bought a large size and have three kids under 5 and they all love it . I’ve been really impressed with the Customer service team -located in Australia. They are very efficient They followed through with warranty parts and you get half price accessories etc once you buy a tramp with them . I do not regret a single cent we spent on this . Even the parents love a jump .
Great fun, good quality, ask for help with assembly
Got the climbing frame and the trampoline for my 4 year old sons birthday. Trampoline-great! Easy to assemble, great that it has shade and ladder, lots of fun to use already.
Climbing frame with monkey bars-probably not too much use for 4 year old, super difficult to assemble and can feel wobbly on the grassy ground (but still secured with long pegs) if you want to alter (the height of the monkey bars for example) you need to disassemble the whole part of it which is a pain. Otherwise will definitely bring lots of fun for your little one and yourself
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