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As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Vuly Play Physical store
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kirstar2South East Queensland, QLD
- 2 reviews
Little disappointed
So the trampoline I think would be good but we’ve had serious problems with the safety net pole, 2 will not go into the T-joint. Customer service insisted that if I watch the video it will solve the problem, video emailed to me won’t download & even after following all the instructions on line & using a mellet(as per suggestion) they won’t go in. Looks to me like the welding line is not flush!
I also had to lodge a warranty claim within a month of purchase with a tear in the safety mat. Warranty claim was approved but it will be 6 months befor...
1 comment
Dan OConnorSouth East Queensland, QLD
- Physical store
- Verified customer
Spare Parts have significant delays
Replacement Parts are GREAT!!! particularly when they are half price. Recently attended the store to pick up 1 X New net and 1 X spring protection mat. (approx. 3 months for delivery) Made and inquiry in relation to replacement elastic bands for Classic VULY Trampoline (was trying to replace all 24 that I needed. Parts came in packs of 12 ($15 per pack) All good $30. BUT then advised 169 days for delivery (approx. 5 months till delivery) You have to be joking. I understand delays with COVID But seriously 5 months suggest that it may need to be produced locally if that is the lead time for a very "simple" part. All good had to make my own from elastic cord that I purchased from Bunnings for $6. Thanks Dan OConnor.
1 comment
Vuly PlayVuly Play
Hi Dan,
Thank you for taking the time to provide feedback....
Read more This has been an ongoing issue since early last year when our manufacturers in China had to close down as they were in the epicentre of the COVID outbreak and we have, unfortunately, been playing catchup ever since. It has worsened recently as most of the world is getting back up to speed, but as China is the main exporter of goods for the vast majority of the world the ports are massively overloaded and ships are struggling to get in and out. It is essentially like trying to merge 10 lanes into 1 currently so you can imagine it is incredibly difficult replenishing our stock levels - I really am sorry we cannot be of more assistance than this but the situation has honestly not allowed us to do so. These spare parts should be in sooner than stated and we can keep you updated but I am glad to hear that you have come up with your own solution. I do apologise for the inconvenience. Please let us know if we can be of any further assistance on 1300 667 514. Cheers, ClaireThe reviewer stated that an incentive was offered for this review
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SedaleGreater Melbourne (Outer), VIC
Do Not Deal With Vuly
I purchased a Vuly monkey bar set for Christmas for my children. Tried to install every which way and the set swayed. I requested a refund for this product and after 6 weeks they have told me that I need send more videos of the product because I "installed it wrong" even though and they wont give it me until I do I spend more hours reinstalling this terrible product. DO NOT BUY VULY! Also
1 comment
Vuly PlayVuly Play
Hello Sedale,
Thank you for taking the time to provide this feedback....
Read more I can see we have contacted you on the 27th of December asking you to follow the recommended steps provided to install the Quest, as the photo you sent across is of the Quest installed incorrectly and not to our prescribed instructions. I can also see we asked you to lodge a warranty claim if these issues persist after the advised amended installation has been done. I can see this claim has not been lodged. The recent email you sent us has the exact same images and video you sent on the 24th December. We have replied back to that email again with correct instructions how to install the Quest along with helpful diagrams and also asked you to send through updated photos showing these issues have been amended. Please reply to service@vulyplay.com with images of the amended installation process so we can assist you with this. Cheers, Taylah - Warranty DepartmentFind out how Vuly Play Physical store compares to other Toys & Game Shops
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chris bushell South East Queensland, QLD
Great Product
We purchased a XL Thunder for our kids on the weekend and they absolutely love it, the staff at Vuly were so helpful and gave us heaps of advice on the trampoline that would suit us best. I would definitely recommend Vuly to anyone.
1 comment
Vuly PlayVuly Play
Hello Chris,
Thank you for taking the time to provide feedback about your Vuly. ...
Read more We're so glad to hear that your kids are loving it and thank you for recommending us to others. Cheers, Claire :)Veronica Kulkewycz
- 2 reviews
- 1 like
Criss cross will make ya JUMP
I’m so glad we bought a Vuly thunder. We bought a large size and have three kids under 5 and they all love it . I’ve been really impressed with the Customer service team -located in Australia. They are very efficient They followed through with warranty parts and you get half price accessories etc once you buy a tramp with them . I do not regret a single cent we spent on this . Even the parents love a jump .
1 comment
Vuly PlayVuly Play
Hi Veronica,
Thank you for taking the time to provide such kind feedback!...
Read more We're so glad to hear that you and your family are loving your Vuly Thunder. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
IraSouth East Queensland, QLD
- 2 reviews
- 1 like
Great fun, good quality, ask for help with assembly
Got the climbing frame and the trampoline for my 4 year old sons birthday. Trampoline-great! Easy to assemble, great that it has shade and ladder, lots of fun to use already.
Climbing frame with monkey bars-probably not too much use for 4 year old, super difficult to assemble and can feel wobbly on the grassy ground (but still secured with long pegs) if you want to alter (the height of the monkey bars for example) you need to disassemble the whole part of it which is a pain. Otherwise will definitely bring lots of fun for your little one and yourself
1 comment
Vuly PlayVuly Play
Hi Ira,
Thank you for taking the time to provide feedback. ...
Read more We’re so glad to hear that your son is loving his Vuly birthday present. Happy climbing! Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Brilliant store, brilliant service
Great products on display in a huge showroom. Friendly service from all staff and all products we wanted to purchase were in stock. Products were top quality.
1 comment
Vuly PlayVuly Play
Hello Caitlin,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Average bounce feel and material quality - Vuly Ultra Medium
The trampoline was quite easy to assemble, taking about 2 hours, including shade cover. I had to get help twice. The frame uses no bolts, nuts or other fasteners. Just spring pinned connections. The gauge of the steel seems a little light-weight on this model. For these reasons, the frame and netting support poles just seem a little light duty for the task. But it is rated for 150kg, so will have to trust that they've done their homework there.
My main gripe is the bounce is pretty low. I'm not sure if its the short springs or what, but when c...
Read moreompared to a SpringFree the other day, the competitor was noticeably more bouncy. As are the other springed trampolines at indoor trampolining places. This being said, it is a trampoline for my kids and they love it. They bounce as high as they can without complaint. The safety netting has small 3mm apertures, so no fingers or teeth can get caught. As a parent I am happy they enjoy it so much and confident it is a safe for them. However, as an overweight middle aged jumper, I would like it to be bouncier!1 comment
Vuly PlayVuly Play
Hi Graham,
Thank you for taking the time to provide feedback....
Read more We're so glad to hear that your kids are enjoying their new Vuly! If you are experiencing any issues with your trampoline, please send an email to reviews@vulyplay.com, along with your order number and I will organise for a service representative to have a further look at this. Cheers, ClaireThe reviewer stated that an incentive was offered for this review
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Mark South East Queensland, QLD
Great accessories for our vuly swing set Kids playing for hours !
We popped in to buy some new attachments etc for our Vuly swing set as the kids have grown ! Great way to update the play set and get them playing more.
1 comment
Vuly PlayVuly Play
Hello Mark,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear that you and your family are loving your Vuly swing set and accessories. Cheers, Claire :)Find out how Vuly Play Physical store compares to other Toys & Game Shops
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Elizabeth DaviesSouth East Queensland, QLD
Great showroom
Vuly Tingalpa were so helpful when choosing the right product for my family. It was amazing to see all the products in the showroom to try out and actually use. Great customer service.
1 comment
Vuly PlayVuly Play
Hi Elizabeth,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We love hearing positive feedback about our customer service team and value the opinions of our customers. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Jo C.South East Queensland, QLD
Best investment for my kids
The boys love their new vuly trampoline. It helps them burn their energy and helps with emotional regulation ie if they are frustrated they go out and jump and return happier and confident. Their cousin also loves to come over a play. As a single mum I feel safe with them on the vuly and I can get things done while they are playing- guilt free.
1 comment
Vuly PlayVuly Play
Hi Jo C,
Thank you for taking the time to provide such kind feedback!...
Read more We’re so glad to hear that your kids are loving their new Vuly trampoline. Happy bouncing! Cheers, Claire :)Michelle Carley-LepSouth East Queensland, QLD
Excellent service and product
Purchased a large thunder for Christmas and set it up on Boxing Day. An absolute hit with the kids and adults alike. As far as tramps go it was easy to put together with the equipment provided. Love the extra accessories that can be purchased as this allows for future presents for the kids. Quality and safety are perfect.
1 comment
Vuly PlayVuly Play
Hello Michelle,
Thank you for taking the time to provide feedback. ...
Read more We love hearing positive feedback about our products and we’re so glad to hear that you and your family are loving it. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
TamarraSouth East Queensland, QLD
The children love it and so do we.
The trampoline is fantastic quality, instructions were easy to use. We received free tent to add to the product and was easy to attached. Communication was fantastic as well.
1 comment
Vuly PlayVuly Play
Hi Tamarra,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We're so happy to hear about your positive experience with Vuly. Happy bouncing! Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Jess DSouth East Queensland, QLD
- 2 reviews
- 1 like
Absolutely wonderful
Our whole experience has been amazing. The online store, the service in store and over the phone, the showroom, pick up and the installation!
1 comment
Vuly PlayVuly Play
Hi Jess,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)Other Toys & Game Shops
MonstaSouth East Queensland, QLD
- 2 reviews
- 1 like
Kids love It
Check out the physical store its great, customer service and customer care team are quick to respond & helpful great experience
1 comment
Vuly PlayVuly Play
Hello Monsta,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with our customer service team. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Find out how Vuly Play Physical store compares to other Toys & Game Shops
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Awesome
Great product and customer service...would by again. Worth the money. Hope the after sales service is as good as pre sale
1 comment
Vuly PlayVuly Play
Hello Don,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
MareeSouth East Queensland, QLD
Thoughtful Service
Needed the trampoline by Christmas , staff were very thoughtful in contacting me to say courier may be delayed. They helped make a convenient in store pick up.
1 comment
Vuly PlayVuly Play
Hi Maree,
Thank you for being so understanding during this busy time of year!...
Read more We hope you and your family love your Vuly! Cheers, LuisaThe reviewer stated that an incentive was offered for this review
Tanay CrowfootSouth East Queensland, QLD
- 2 reviews
Exactly how its described online.
We purchased a Vuly Flare Trampoline for our kids for Christmas. We also added a ladder, shade cover, skateboard & speaker box for the trampoline as well. I heard so many good reviews on quality so I went into the Brisbane showroom and I was very impressed. The quality was amazing, my husband wanted to kill me for wanting to spend so much money on a trampoline before we got there but I knew the quality and durability of the trampoline would last my kids a very long time. He also agreed. After seeing all of Vuly Products in store I’m sure by next Christmas my backyard will have more Vuly Products for my kids. Even I enjoyed the products in the show room. Great quality, long lasting, affordable. Happy mum & happy kids.
1 comment
Vuly PlayVuly Play
Hello Tanay!
Thank you for taking the time to provide feedback about your recent purchase with us!...
Read more We are so happy to hear your whole family is loving their new Vuly trampoline! Cheers, TaylahAmazing customer service and excellent product.
Amazing customer service and excellent product. Very happy with the level of service from all the staff. Thank you very much!
1 comment
Vuly PlayVuly Play
Hello Stigkhana,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Ruth W.South East Queensland, QLD
Incredible!!
We were so excited about the amazing value in the sale and they did not disappoint! I spoke to them twice about my purchase and both times the customer service was outstanding and they went above and beyond. I’m very excited that they are a local business with a point of making their customer service a priority, not to mention the quality of their equipment and I will definitely purchase from them again!
1 comment
Vuly PlayVuly Play
Hello Ruth,
Thank you for taking the time to provide feedback about your recent purchase with us!...
Read more We love hearing positive feedback about our customer service team and we hope you and your family love your Vuly! Cheers, Claire :)Questions & Answers
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Vuly PlayVuly Play
Hi Kirstar,
Thank you for taking the time to write this review....
Read more I apologise for the inconvenience caused by the delay of your order, as well as the limited communication and customer service. We have had a few delays with orders, due to the current impact of COVID-19 and what it has brought us - manufacturing and importing delays. Can you please email reviews@vulyplay.com with your order number and a brief context, and I will be able to see if there is anything further we can do with your order. - Taylah, Warranty Department.