WA Country Builders
Verified150 reviews
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- Mid-Construction
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- Post-Construction
Reviews with attachments

- +6
UNDER NO CIRCUMSTANCES BUILD WITH WA COUNTRY BUILDERS – By far the most horrible experience I’ve endured. We were supposed to move into our house just before Christmas and arranged for our family to travel from qld to wa to celebrate. It is now late March and we have had absolutely zero progress on our build with ZERO communication since December. A trades person burst a pipe and flooded our guest… Read more
bedroom leaving incredibly significant water damage, instead of bringing the wall back to brick it was left to “dry” and painted back over. When we asked for the moisture report from the damaged wall we were sent a photo of a moisture meter tool pointed at a random wall? Not to mention we are now left with a damaged benchtop, gaps in our roof among other things. These guys need to do better and finish our house build this is sending us completely broke - paying for rent and a laydown for our business when we were supposed to be in our own home months ago. Do not recommend, better off going elsewhere.
Mid BUILD , Very happy with the work . Big thanks to Paul for private design and Bonnie , for her help with selections . Thanks to Gina for works so far construction side. Simon and I are getting very excited to move to our new home near the beach in South Lancelin. Thanks to all others involved in building our dream home. Show details
So far so bad - thinking of getting legal advice – When I contacted them, we had a brilliant and helpful salesperson. The process up to the point when we signed the contract ran "easy." However, we managed to avoid them charging us with delays as the problems were part of their negligence. The sand pad was laid around August/24. We waited about 2 months for the construction to start (Oct/23), and… Read more
that is when we started with the problems as the supervisor has never been on top of the construction, so the quality is full of defects. The comms between the site and the office are completely broken, and they send invoices when the work hasn't finished yet. When they did for a third time, we decided to stop the payments, thinking somebody in that company would like to repair what was not right. Almost two months ago, they installed the cabinets in the kitchen, but the windows for the living area are not in place, which means the kitchen is exposed to the weather; now we are facing a storm every single day; my husband talked with the supervisor a month ago and as of today no windows. There are issues with the walls, with the plaster, with the window frames and the beams, but nobody in that company cares about those matters. Why did we not review this page first?
- +4
Not our problem – We liked the design and the build process was without major issues. We have now owned this home for 9 years but in the last 2 years the quality raised some questions. We have had issues with cracks in the gyprock walls and Cornices coming unstuck. These are yet to be quoted and repaired. A water pipe burst in one of the bedroom ceilings, flooding… Read more
it, the Hot Water Service had to be replaced as well as a major repair to the Air Conditioner at a total cost of $5000.00. The worst of it is the water damage to the walls in both bathrooms. We had them looked at by 2 different plumbers that have informed us the Wet Seal has failed. This is unbelievable that 2 bathrooms would fail in 7 years and at the same time. We appealed to WA Country Builders stating that this should not happen to a 7 year old home and they advised us that the warranty ran out at six years and was no longer their problem as it was not structural. They would not even do the repair at a reduced price as this would be admitting liability. We will have to pay out and have these repaired at a further cost of $7500.00. I have owned other homes over the years and the only one that ever had a wet seal failure in 1 of 3 bathrooms was 25 years old. My advice to anyone considering building with this company is to check out other builders, especially their warranties and after sales service.
Would not recommend – Can’t get in contact with supervisor at all Poor quality from tradies Left with a ton of re work Unable to fix a lot of things Never got a hand over date Needs lots of patching Built in window frames scratched Holes in the ceiling Ants getting inside 1 out of 2 garage remote work Massive bags or rubbish left that won’t fit in our bin (have now… Read more
been picked up after almost a month of moving in) Mirror wonky, unable to replace apparently Have asked supervisor 3 or more times for the final inspection sheet we have signed and still don’t have it after almost 2 months (have also called the shop itself and still no sheet) Would not recommend this company to anyone after all this
Positive reviews
I was initially very nervous about building my first home, but having Andre along for the ride has quelled my nervousness from the first meeting. He is always happy to help and take a phone call when ever I need anything or want to ask his advice. He helped me so much during the design process and his input was essential in getting a design i am… Read more · 1
really happy with. I look forward to the next phase of construction and will leave another updated review when we are all done. Timeframe for construction has been advised as 10-12 months from prestart so I am looking forward to moving into the next part of the process!
Andre has been absolutely outstanding. As first-time home builders with very limited prior experience, my partner and I were initially unsure of what to expect throughout the process. Andre has consistently gone above and beyond to support us at every stage. He has answered all of our questions with patience and clarity, provided detailed… Read more · 1
guidance, and helped us understand each step involved in building our home. His knowledge, professionalism, and willingness to assist have made this experience far smoother and more enjoyable than we ever anticipated.
I chose Country Builders after viewing other project builds. 6 months in & I am not disappointed. Andre my sales person was & still is so helpful, I can call on him for advice on the project anytime. The ladies in the office doing the Prestart were incredible, so experienced & helpful, thanks Belynda & Deb. I was impressed with the contract… Read more · 1
showing picture samples of all items picked at Prestart, it made it so much easier to sign the contract knowing what I had chosen earlier. I have found my experience with Country Builders stress free. We begin the building process in early 2026, I will follow up on my review to give a thumbs up to the entire project no doubt. Thanks, Lyn Egan
Negative reviews
Disappointing building experience – In the style of WA Country Builders when delivering bad news to a client do it on a Friday afternoon, starting with Happy Friday and leave your client feeling frustrated with no-one to contact over the weekend. Happy Friday WA Country Builders here is my review of the service you have provided over the past 18 months. Design and pre start meeting… Read more
was well organised and unremarkable, adequate service provided. First stage of the build up to the roof install was adequate with a good level of communication. This is where everything went pear shaped. The colourbond was installed to the worst standard we have ever encountered. This took 5 months for the builder and roofing contractor to admit any liability and replace. It took for an independent inspector to write a report of the poor standard before anyone took any action. Communication during this time was at best minimal and at worst non existent. Taking several days and sometimes weeks to reply to e-mails and texts and often not replying at all. Many other sub standard works were completed by contractors and not identified by the building supervisor, taking months to resolve once it was identified by us the client, being advised by the construction manager these are ‘normal building issues’. Following handover of the house we had to fight to get the pavers relaid due to uneven and sinking pavers. Now we are waiting for the patio doors to be ripped out and replaced after being made to wait by the construction manager before he approved it. When we vented our frustration recently due to all of the above, instead of empathy and an apology we received a reply from the construction manager calling my husband childish, a very unprofessional and unacceptable response. I only wish we had read the reviews before signing up as there appears to be a common theme - very poor service, very poor communication, rectification works unacceptable.
Not the quality or experience advertised/sold on the website...disappointed – This has been our experience. Signed July 2021. It was 9 months, lots of promises and a price increase before earthworks/slab commenced. Timber wall frames were delivered to site looking soggy, mouldy, swollen and badly weathered. We wanted them to replace the timber frames and provide the new timber we were paying for. The company resisted for 7… Read more
months, preferring to carry out experimental remediation such as spraying chemicals....bleach, hydrogen peroxide and exit mould all over the build to remove mould (this experiment failed). They then wanted to 'Encapsulate' the timbers. This is a process of painting a coating on all timbers to seal in defects...which we also did not want. The supplier of the encapsulation did not support this use either. Finally, they agreed to demolish and replace all timber at 20 months into the build. The house was then rebuilt to lockup in 4 weeks. Between lockup and key handover, the following occurred: *substantial roof cladding replacement due to battered and scratched sheets from bad installation practices. *concrete slab extensions provided under doors to give door frame support * refabrication of door and sliding door aluminium surrounds due to damage and ill fitting frames. *all downpipes repaired due to leaking profusely at all joins and bends * Substantial roof repairs number 3 due to damaged steel cladding not addressed the 2nd time *re-waterproofing and re-tiling of both wet area floors as not compliant the first time *complete repainting of the home due to bad workmanship and lack of preparation (ceilings excluded) *concrete slab extensions rectified and rebuilt again due to inability to slide doors freely after 1st installation (not level) *roof repairs number 4, including complete removal and replacement of all metal cladding, adjustments to level timber roof framing underneath, anticon installation and addition of metal bracket fixings to roof timber structure.
After 2.5 years, key handover and 2 days after moving in we had sewerage flowing into the street. They had failed to connect us to the main sewer. It took 4 months and DMIRS involvement to get them to return and provide a compliant sewer connection rather than what was undertaken by them (sitting a vertical pipe on top of the sewer pipe and bashing a hole through to the sewer pipe).
This build is a 114m2 tiny home...timber framed (frames made off site by others). The requirement was for them to lay the slab, stand up the frames, pop on a stick roof, clad and provide a very basic internal fit out. All of the above meant we had to move 1700kms, buy a caravan we didn't want to put a roof over our heads and give up our pets and jobs. We spent 18 months in a caravan to manage our own build. The handling of issues has been extremely slow and unsatisfactory. The house has been accepted with some cosmetic flaws we will rectify ourselves now as we couldn't justify further delays. It has been a costly build for what it is, both financially and personally. None of the builder's excuses/feedback throughout this time made sense to us. In our opinion there was lots of avoidance of acknowledging build issues and unnecessary time wasting.
Build quality and maintenance issues – We built our house with Country Builders Geraldton 10 years ago. The initial build process had a few problems with work not done to the specifications on the plan ,such as the anticon insulation was forgotten which meant the roof had to be removed and replaced a second time . A dirty, used colorbond panel was fitted in one place which did not… Read more
match the rest of the roof, a below spec water heating system was fitted, painting was patchy in places and had to be touched up ,the rangehood was installed out of line with the cooktop . However ,most of these issues were dealt with by the time we moved in . After a few years, both showers leaked and had to be re-sealed and the floors retiled , water damaged plaster and paint had to be repaired. Over a period of several years the gyprock ceilings and cornices cracked in several rooms and had to be patched up quite regularly. The window frame for the sliding stacking patio doors detatched from the masonry allowing wind rain and dirt to ingress. The ceiling in the outdoors area is particularly bad as it was done in gyprock (should have been hardiflex) and has deteriorated badly to be very unsightly. After months of waiting, some of the maintenance was done by country builders. (They have tried to blame some of the problems on lack of maintenance by me which is nonsense as the gyprock issues were apparent within 2 years ) The showers were fixed well, but the gyprock problems are ongoing , and after initially agreeing to fix them up country builders are ignoring my repeated attempts to contact them by phone and message. I have dropped in at reception numerous times and am always told no one is available to speak to me at the moment and they will get back to me . They never do. My patience has now run out and I am lodging a complaint with the Building commission of WA. Needless to say I will not be building another house with this company.
Recent reviews
We have recently finished design and planning and pre start selections of our new home with the WA Country Builders South west team. We have previously designed and built 3 homes with designers and custom builders and done Major renovations on 2 other homes so we know the building process and challenges pretty well. So far we have been really… Read more · 1
impressed with the Country builders experience. Our design consultant was Andre Cater. We started with a plan that was remotely similar to what we were after and with Andre’s patient and very knowledgeable assistance we worked on customising the plan piece by piece both inside and out .We had many meetings , Andre had some great ideas and he came to our rural block to get a better understanding of the location and what we were looking to achieve. Changes were costed along the way so it made final decision making a lot easier. Communication throughout the process was excellent and always prompt. Prestart with Katie and Belynda was also a great experience. A great range of products to work with and open to lots of input and queries from us. Knowledge and attention to details were first class. If the build proceeds at the same standard we will be super impressed.
Honestly we couldn’t be happier with our experience so far with country builders. We have been dealing with Andre and he has gone above and beyond for us to create our next dream home. He’s been super responsive and we are so excited for the next stage to start. The process so far has been beyond easy and stress free. Thanks guys Show details · 1
Find out how WA Country Builders compares to other Project Home Builders
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We finally narrowed down our choice of builders to build our new home from five down to two, the other one being another very high-profile builder, with loads of promises that they were the best and we would regret not going with them, but they were $100,000 more expensive than WA Country Builders for the same square meter house and pretty much a… Read more · 1
very similar footprint but they did not include, high ceilings throughout, a third bathroom and stone bench tops throughout, so it was a no brainer to go with WA Country Builders. I have to say from the very start dealing with Andre the salesguy who was very helpful and knowledgeable but not pushy (a big box ticked there for me) to Amelia in admin and Katy the tile and colour coordinator, and Shane our supervisor, all were exemplary, even the stand in supervisor Jess who had to fill in for Shane for three weeks when he was away was also great. Considering they are one of the oldest builders in WA I was pleasantly surprised by how personal they were and all the peopl
We are moving from Brisbane to Busselton next year, a big decision, and choosing a home builder in a new State amongst names unfamiliar to us was a huge task. We researched WA builders for reliability, longevity in the industry, innovative design history, and truly liveable house plan concepts that would inspire us to create and build our perfect… Read more · 1
home for our retirement years. We believe we found that builder in WA Country Builders (WACB), who have been supportive and professional in all aspects of our relationship to date. Once our current home sells in Brisbane, we will give the go-ahead to Build in Busselton!
Of course, being interstate, it was essential to not only find the right builder, but the right person with whom to liaise, consult, negotiate, and trust to understand and represent our needs. There are a number of staff that have really stood out in assisting us on our journey, notably WACB Busselton's Amelia Osborne & Katie Danks but, for us, New Home Consultant Andre Cater was not only instrumental, but indeed integral to steering our project from concept to reality. We really appreciate his stewardship.
We highly recommend WACB, and we have no doubt the home they build for us will be another testament to their reputation for delivering quality outcomes for their clients.
David & Susan Baker
WA Country Builders have been excellent to work with. They listened and understood what we wanted, suggested smart design ideas to suit our requirements and budget, and were flexible as things evolved. Andre is very experienced, professional, helpful and responsive, and Sally has been equally supportive and organised. Their rural display homes are… Read more · 1
well finished and definitely worth a visit. I highly recommend connecting with Andre, Sally and the team at WA Country Builders Rural. P & J
Andre was great to work with, he listened to what we wanted and was able to deliver. We are excited for our new home, its been a great process to build. Show details · 1
Andre our New Home Consultant at WA Country Builders was professional, knowledgeable and extremely thorough and explained any issues in simple terms. He responded quickly to calls and emails. Thanks to his advice we were able to get the build at a reasonable price. I highly recommend Andre when building a new home. Show details · 1
This is my second home I'm building with country builders as they are easy to deal with and you get a quality home. They have lots of different designs and so there is something to suit everyone's tastes. Show details · 1
We dealt with Andre, he has made the whole process enjoyable and has helped us with any questions that we have had! Would highly recommend to anyone looking to build! Show details · 1
Andre from WA Country Builders has been OUTSTANDING! We feel lucky to have him as our building consultant. His level of attention to detail, availability, clear communication, practicality and honesty towards our project has made us feel confident that we chose the best builder. His ability to respond to our requests within a timely manner has… Read more · 1
been great. He was able to visit our site, provide a final drawing and quote in just half the time that other large local builders could. He has made us feel secure and confident from day one that we could execute our project on budget which was important for us. Highly recommend working with WA County Builders.
Recommend – Our experience with the Rural Building Company has been exceptionally positive, even though our building project is yet to be completed. From the outset, Paul, our dedicated New Home Consultant, impressed us with his ‘no obligation’ approach, instilling a sense of confidence and providing comprehensive, clear explanations. Bonnie, as our… Read more
Administration Team Leader, displayed remarkable professionalism and efficiency, effectively managing and resolving numerous challenges and complications arising from the local Shire regulations.
Navigating through the complexities of today’s demanding building environment and securing available trades for the project was handled seamlessly during the transition into the building phase. Credit goes to the team’s ability to adapt and excel in such conditions.
Our Site Supervisor, Daniel, has consistently demonstrated diligence and timeliness in overseeing the project’s progress, ensuring a smooth construction process. Gina, our Client Liaison, has been a reliable source of communication, keeping us well-informed through regular updates, both weekly and monthly, as well as important milestone notifications.
The standout feature of our experience has been the company’s unwavering commitment to effective communication. While our project is not yet concluded, we hold great confidence in their capabilities, with the workmanship displayed thus far being nothing short of exceptional. We eagerly anticipate the final result with a sense of optimism and utmost satisfaction.
Find out how WA Country Builders compares to other Project Home Builders
Know better, choose better.
Dont waste your time with these clowns – Don't waste one second of your life with this builder. All you will get is lies about their build times. You will live in a constant state of zero communication and constant excuses on why they are delaying your build. We have hade over 110 days added to our build time in the last 5 weeks. They are joke and have no accountability at all. We were… Read more
hit with a 44 day extension on our brickwork nearly 6 months after it was complete. Absolutely ridiculous. We have already had to change several items that we had chosen at Pre start because they can no longer supply them. One of the items was driveway pavers that were chosen only 2 weeks earlier. If you want your house built in less that two years from slab down then do not use Country Builders. I wish I had been warned before we signed up instead of believing the crap the sales person spins.
Happy with build – Our build with WA Country Builders (Wheatbelt area) was smooth from start to finish. Our Sales and Design Consultant was exceptional and explained things to us clearly from the get-go. As we transitioned into the building phase, our New Homes Administrators were always helpful and responsive and communication from our Site Supervisor was regular… Read more
and prompt. Most of the trades we had did a quality job and we encountered no major delays with trades or price increases. We did hit one issue during our build and while it did take a little bit of time to resolve, the remedial works were completed to a high standard. Overall, we are very happy with our new home and with the WA Country Builders team.
Trouble Free! – Our build was smooth from start to finish, our new home administrator knew her stuff and was extremely helpful at our pre-start meeting, and continued to be throughout the build process. We had a zoom meeting with the regional manager to discuss our queries prior to starting our build. The building supervisor was always on hand to answer any… Read more · 1
questions,- nothing was ever too much trouble for him. He phoned us often to advise us of how the build was progressing We are extremely happy with the finished result and the high standard of fixtures and fittings. I am happy to recommend WA Country Builders. :)
Excuses Excuses! – Building with WA Country Builders in South West WA, unfortunately I’ve had nothing but excuses why construction hasn’t yet started, so far I’ve been advised on 6 seperate occasions the concreter would start and each time I’ve had nothing bar disappointment. If you are after a builder that does what they say, and keeps you closely updated keep looking elsewhere!!! Show details
Forever home – Building with country builders was a no brainer. Our Sales rep and Build supervisor were excellent to deal with. They were available whenever needed and no problem was too big or small. We are thrilled with our new house. Unfortunately a couple of things weren’t up to scratch and we are still waiting to have one of these sorted. Show details
Dream home, dream builder! – Harry Leese is very attentive, knowledgeable and excels with his communication. He worked closely with us to ensure the design reached its full potential and met all of our wish list items. Harry was able to provide suggestions where required and knew how to make our vision a reality. The customer service we have received from Harry has been… Read more · 1
second to none. It is highly evident that Harry is passionate about the service he provides to his clients and works endlessly to ensure they utilise all features of the land and location. He has made the entire process very simple and stress free for us and we have already and will continue to recommend his services. WA Country Builders have been fantastic to deal with and we are enjoying the process of our house being under construction and seeing it come to life! We are extremely happy!!
Dream Home – This was my second home built through WA Country Builders and the building process was just as consistent the second time around. The admin team were fantastic and gave plenty of insight on how to modify the home to make the most use of light and space on a small block. Cliff managed the construction of the home extremely well and had the home… Read more · 1
completed before the predicted completion date; allowing me to move into my new home in time for Christmas. I would definitely recommend WA Country Builders to any new home builders.
A stress free experience – Congratulations to all the team at WA Country Builders. The experience was stress free and cordial. We cannot fault the sales person who was friendly, knowledgeable and nothing was too much trouble. Personal touches made us feel special. The supervisor was always available and completed our requests/changes willingly and with a smile. We are… Read more · 1
more than pleased with the quality of our home, workmanship of all the trades personal and the products used. We cannot fault anything.
Customer service was very good and time slots were made available as we had to travel from Perth initially.
The pre start was fun and persons involved were very patient and helpful.
We would certainly recommend anyone to build with WA Country Builders and once again "thank you all" for a pleasant and hassle free experience.
A fast and efficient build – Our build was managed very well especially by the building supervisor who kept us up to date with all stages and responded very quickly to any enquiries. The house was completed much quicker than we expected. Unfortunately our house was not ideally placed as we needed it to be 1m further to the left to maximise boat/caravan access on the right… Read more · 1
side. The sign-up process felt rushed and in my opinion led to this avoidable error. Simply specifying setback distances on BOTH the left and right sides of the house on the building site plan would have prevented this. So far the workmanship throughout the house appears to be good apart from the gutter joins which are terrible and will be listed on our maintenance report. Overall we are satisfied with our house and would build with WACB again.
Very happy with our new house – Contract documentation was very thorough. Any queries were promptly answered. The building supervisor 'fast-tracked' the build so that we could move in by Christmas. A couple of minor issues were promptly resolved. We had no contract variations involving $ after the contract was signed. Overall very happy with the quality of the build and the time to construct. Highly recommended! Show details · 1
New Build – The build was very well managed and queries responded to quickly, efficiently and politely. The house went up quickly and we are very happy with the workmanship and build quality of the property. Final cost was around 10% higher than estimated due to circumstances which could not have been foreseen by either party. Overall very satisfied with our second WA Country Builders home. Show details · 1
Fantastic service all round! – Our build was managed fantastically! From pre-start to moving in, we were kept in the loop the entire way and any questions we had were answered promptly. The workmanship and quality of our home was faultless and done quicker than we would have ever hoped for! We were extremely satisfied with all aspects of the company and are thrilled with the finished product! Show details · 1
A quaint home amongst the trees – I’ve recently finished building my first and own home. I found the build very well organised and was completed earlier that estimated. Overall the workmanship is excellent, the brickwork especially impressive, only some minor finishing issues. The construction supervisor and contract team were efficient and very pleasant to deal with. Some small… Read more · 1
communication issues during the planning process but did not detract from the overall great experience of building with WA Country Builders. I would recommend them highly.
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UPDATE: we didn't even make it to 6 month maintenance without the 4th roof leaking across the back… Read more