Wayfair.com.au

I ordered a rotating shoe rack. I do have an order number after I made my payment. And that is it no more information from them. I have no idea if I am going to receive my product or not. There is only an American number I could call nobody picks up… Read more

the call it tells you to leave a message and when I go to leave a message it says the mail box is full call some other time. I have called so many times at different times and keep getting the same message. Very disappointed.

My outdoor table has been delivered? But to where? Have tried contacting whoever and whatever but nobody can tell me who the delivery company is or any information! Must be a scam! Now have to go through pay pal to recover my money, I feel sorry for pay pal as they have to deal with these problems

2 minute look at this website and its clearly a scam.... did all these customers really think they were getting $300 outdoor settings delivered for $49? I was looking at what was clearly a $1500 chicken coop for $275 and ot was clearly fraud. I'm amazed people give them money.

Communicate with them - you're in good hands – I moved house this year and wanted to treat myself to a bunch of new furniture. I was surfing the net for a nice couch and got on to Wayfair. Liked a couch and then found myself scrolling their range for other things. I was just about to buy something and thought I will email them to get some product specs. To my disappointment I didn't get a… Read more

reply for about a week and in the meantime I thought better see how other customers rated them - hence I looked at their reviews on here. A little cautiously I found they had a number of bad reviews mainly on customer service. I composed an email to them saying I'm interested in buying a bunch of stuff but am a little worried about your service reputation. I got an email back from a Customer Service Manager Ahmad very quickly and he was very helpful in checking in-stocks, specs and delivery lead times. He put me at ease and I placed a $6,000 order with them (it was an expensive couch).

Ahmad was in contact about it on a weekly basis or whenever I had a pressing question. Some things were out of stock when they showing available but Ahmad was quick to offer lead times and other suggestions. I then had trouble collecting the goods from my new house so much of it was redirected to my old place through Ahmad. I asked to return one item - no problem. I then found faults with a couple of items and they were replaced in a speedy manner at no cost to me. If you're thinking about buying from these guys I can highly recommend them. Thanks for a wonderful shopping experience Wayfair!

WAYFAIR SALE - i.Life - 8 Panel Dog Exercise Playpen + i.Life - 36" Metal Collapsible Dog Crate – Wayfair Australia is my "NEW" favorite & trusted online store! After having So Many BAD Experiences with "Other" online stores, I finally discovered Wayfair Australia during a google search, and I have to say that, this store provides top quality items, well known brand names, and extensive selection of home furnishings and decor, pet… Read more

products etc. And good prices!

My very first order was placed on Tuesday June 2nd, 2015.

Order #1943774912

i.Life - 8 Panels Pet Dog Exercise Playpen

i.Life - 36" Metal Collapsible Dog Cage

My order was dispatched and arrived quickly via Australia Post courier, and I am absolutely thrilled!!

Estimated Dispatch Date

THURSDAY, JUN 4, 2015.

Estimated Delivery Date:

FRIDAY, JUN 12, 2015

I am expecting to bring home my 8 week old pedigree Bichon Frise puppy very soon, and I purchased these products to assist me with toilet training/house training (crate training) and safe puppy proof den and play area to help him settle in to his new home, and a safe area for him to sleep, until he has adjusted and is ready to leave the playpen containment area.

Comparing online stores - And the difference between the "Others" & Wayfair Australia.

I normally would have been anxious and worried that such an important purchase would be delayed in arrival or that I would receive an email notifying me that the items were "out of stock " like some " other online stores " I have purchased from in the past..... Which then leaves No time to shop around to rectify the issues caused, and then you become angry and frustrated at the lack of Service and Reliability!

** BUT, I am extremely pleased to say that this has not been my experience with Wayfair Australia ** :D

I am very pleased as a first time customer of Wayfair Australia, and will continue to shop with this company.

Supplies Poor Quality Goods and trying to get refund is impossible!! – this company is absolutely the worst company I have dealt with online!! 1. Purchased 6 lamps - first one opened saw the quality was just absolutely appalling!!! falling apart, chipped, rusty wire. Second one - the same. Didn't bother opening any more 2. arranged to send them back. had to fight to get a full refund - they wanted to only refund… Read more

me the product cost. Why should I have to pay postage on totally faulty goods?

3. got label to return goods - advised date of pick up. Left house gate open to get parcel picked up - wasn't.

4. rang company - advised would pick up the next day. As usual, nothing.

5. sent email to company complaining - still no refund, and goods not picked up.

6. got email from company stating they would send me a new label for collection

6. Received email stating freight company had rung me and I had said I would not be home that day for collection. Complete and utter lie.

7. Rang Wayfair - said they would TRY to get parcel picked up next day, and would SEE about processing my refund.

8. STILL no refund - no goods collected.

9. Have lodged a dispute with Paypal, and escalated it - and more than 2 weeks later, Wayfair have not had the courtesy to respond.

I think this speaks for itself.....

What really annoys me is that I had temporary lamps in the house, that I had paid $9 for at a discount outlet. The quality of these cheap lamps was FAR better than the expensive ones I purchased from Wayfair.

Hopeless to deal with... All I get are lies and more lies.... NO Customer Service... Why can't I give NO stars??

Don't waste your time buying from this company.. Headaches, waste of time, waste of money...

Good News for Wayfait (Zizo) – I have been using Wayfair now Zizo for a few years now and I can't do anything but praise them. Their prices are the cheapest I know off, and quality is good. Not only that but there are so many different brands that you can choose from. It is the first time that I looked at the reviews and was quite shock to see what some people had to say… Read more

because I have bought thousand of dollars from them and I have no complaints, this is why I am writing my review.

Wayfair seems way fair – Ordered & delivered with not the slightest hint of problems. The rather amazing AusPost Track advise was spot on, up to the point of advising the object 'was at PO', and it arriving about an hour later. Impressed.

Great service – I purchased a rug from wayfair Tuesday evening and it arrived Thursday. I am not only very happy with the efficiency but also the quality and price of the rug. I am very happy with my purchase from wayfair.

Disgusting that these oxygen thieves steal from others!! – I bought 2 lounge chairs, they took my money. I received nothing!!! SCAMMING LOW LIFES!!! I definitely didn't want to leave a star, they deserve a minus score...

Fraudulent transaction – I had never heard of this company - but today a fraudulent transaction from them came through on my credit card. I see another person on this site has had the same issue. Show details

Don't be misled by scammers – The wayfair.com.au is a scam site. Wayfair (a US company) has no presence in Australia only in Canada, UK & Germany. Scammers are using their name.

SCAM site - the link to order no longer works – SCAM site - the link to order no longer works. It takes you to a create shopify domain. The order tracking is 17track which is a platform used for scammers. I use PayPal and requested a refund. Thank god for Buyer protection Show details

Still waiting for ordered item – I ordered an item 4 weeks ago still waiting it to be delivered or no shipping or dispatch info yet. Can anyone please help with this? Thank you Show details

Worst company ever, do not shop at any shop affiliated with them – Brought a shed from koolhome which never arrived a shop associated with wayfair and no one helps to find out what’s happening with your items Show details

Buyer Beware – Purchased a sideboard from them, the only correspondence was confirming the order. Other than that there was no correspondence. I sent them various emails and kept receiving Delivery incomplete emails. Grateful that the payment was made using PayPal and otherwise i would of lost my money. Opened a case with PayPal and managed to get my money back. Do not buy from Wayfair. Show details

No response for my order – I ordered goods from the site 1 week ago and have not received no feedback. All emails on the order confirmation bounce back and I am unable to get hold of anyone. Please help with contact details.

Wine Rack Wine X.( WR2000SKU#WINI1004) purchased two. $458.00 plus $62.50 frieght – Product came 1 week later than advised. Metal framing was flimsier than we thought for the price. one box had all accessories missing, so that was an extra expense. Purchased on-line

Bad – According to ZIZO I ordered the colour of the item I received although I thought I ordered a different colour, but they were not very helpful and it was going to cost me a fortune to send it back, be aware of all the fine print in the return policy, I will not recommend this site. I will also be putting in a complaint to consumer affairs to see if all the charges are above board.

Poor Delivery Times – I realized too late that this company uses ALLIED EXPRESS for their deliveries. Been waiting for my purchase, 29/9/15, all day only to find they delivery date has been pushed out to "on or before" 7/10/2015. Looks like I have to re-schedule several appointments so I can sit at home waiting, waiting, waiting. Never again Wayfair, I will avoid… Read more

making any purchase from a supplier that uses Allied Express. Australia post would have had it here days ago. Allied is just a distribution point that uses subcontractors, who aren't fussed about timeliness.

A bit tricky – I looked at ordering a bathroom item from this online store but decided against purchasing it and bought it through a local high street supplier. When I wanted a second (different) item, my original item came up in my purchase list and I ended up mistakenly buying it. I find I can now only return it at some cost to me. Though technically it's… Read more

my fault, it seems a bit tricky to keep your interest history as an item(s) in your purchase list, risking your buying it if you return once more to the website to buy another item. Seems like consumer-trap behaviour to gain pennies at cost of lost future dollars. I will avoid this site in future For an online store their 3 star rating should have been a warning.

Great Experiences So Far – I have so far purchased 2 rugs and a dinnerware set off wayfair and have been very happy with the service I have received and the quality of the products. Some of my plates had flaws with the glaze and wayfair customer service staff replied to my emails promptly and I have had no problems getting replacements. I have also emailed them asking… Read more

about when specific items will be restocked and they quickly replied to me with all the details they had on the item.

I will definitely continue to buy things from wayfair and recommend them to my friends and family.

Excellent service! – I don't know why everyone is giving them one star, I didn't have an issue with them at all. Excellent service, and love what I bought. Would buy from them again.

BOUGHT A RUG- I was cautious at first because of all the negative reviews – but they delivered. I was attrected to wayfair because of their rugs. amazing persian rugs for cheap, i was suspicious about the low price and bad reviews bUt my rug arrived today (monday) after ordering it only on the past thursday, so the postage was so quick- unrolling it was great because i straight away realized i'd scored a fantastic quality… Read more

rug! no defects, great seller communication and fast postage. if you're looking at their rugs, get one. it's amazing value. though I hear from other reviews other fragile decor items arrive in bad shape- fortunately rugs are hard to damage in shipment.

Extremely fast delivery – I ordered 2 hall runners on Tuesday and they were delivered on Thursday of the same week! I got a notification at 1.30pm on Thursday that they'd been dispatched and they were waiting at my front door at 3.30pm! No hassles. Good quality. One rug is slightly more real than blue in colour, but I'll probably keep it.

Excellent service – Not being able to see and touch the product coupled with some negative comments written on the Review site, it took me a long time before deciding to buy a medium size G&G Versailles Brothers mirror from Wayfair. I must say I am very impressed by the service it rendered. From the follow up email to advise me of the delivery status to the SMS to… Read more

inform me on the morning of delivery, I was kept in the loop the whole time. The communication was very professionally carried out from the beginning to end. While the mirror unfortunately had a tiny fault, I was given options for a resolution. My choice of resolution was kindly obliged and promptly processed. This experience will certainly make me feel confident to continue my shopping at Wayfair.