As of February 11th 2019, Webb & Brown-Neaves is offering each reviewer a $50 Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Fantastic experience building with WBN
From the onset, it was a very easy process building with WBN. With Nick, the sales experience was exceptional. The quality of WBN documentation at the pre-contract stage was a point of difference, particularly in contrast to the other builders we had cross-shopped. Other builders we engaged with tried to apply pressure in order to get us to sign, using time limits on their 'inclusions' to pressures us into signing early. This wasn't the case with WBN who took a very professional, polished no pressure sales approach.
We had a non-standard block size and required a custom house design to suit the site. Providing only a high level brief of requirement to WBN the design provided by Nick exceeded our expectations.
The flexibility in products and finishes was exactly what we wanted for our build. From stone bench tops to Bosch appliances, all the fixtures/products used were of a high quality.
Once the project went to site the process was seamless. We had expected that building might have been stressful, but there was no stress during the build period. Chris, the supervisor, was very professional and good to deal with. The quality of workmanship has been high and we are discerning customers.
I would very strongly recommend WBN and we look forward to getting our keys in 6 weeks time.
Martin Corrigan – Building and Design Consultant
Being our first build, we weren’t sure what to expect, but working with Martin has been a very enjoyable experience. He was always approachable and nothing was ever impossible! He did so well to provide a design that reflected all of our ideas and was very committed to working through many options to get a design we liked at a price we can afford. We also appreciate that he picked up an issue with our preferred orientation early in the piece that saved us time and avoided re-work down the track. We are looking forward to getting on site and seeing it all come together.
Great journey so far!
From the very start , we would like to thank Michael for helping us design our home. You made the process easy and very comfortable. You showed your willingness and genuinue care and it was never a problem to meet us when requested. Pre -start was the best experience i have experience in building, Emma Veen's attention to detail did't go unmissed. Thank you for putting up with all my variations and supporting our changes. We are now in construction and its all happening! Chris Davey is friendly and is providing to us information updates. Wow the site!! We cant believe how a building can be so clean! We are amazed! Keep up the great work WBN. Thank you for building our family home.
The Treeny Family.
H and M
A Good Experience with an Excellent Builder
The build was well managed and the quality of the work was outstanding.
We had several issues, all but one of them was eventually satisfactorily resolved.
The estimated cost did not include ALL the site works - this was the issue that was not satisfactorily resolved. The final cost therefore was unexpectedly more than the estimated cost. This was disappointing. However it must be said that in all other respects WBN were very professional in how they planned, built and delivered our lovely new house.
A very good builder, excellent build.
We expected building our first house to be difficult reading all the horror stories people have posted. Now that we are almost at the end of the build, I can tell you it was nothing but exhilarating. Right at the beginning when we were designing our house, the WB (APG) building consultant Michael Gilomen would go that extra mile to get everything the way we wanted. He had more energy and that spark in him (than us and all other building consultants) to cater to our design needs, altering designs so many times, spending many hours outside work hours with us and keeping to our budget. We thought it would change after we signed contracts. It didn’t. The builder was very accommodating, prestart was fantastic and WB had the best range of standard options letting us keep within budget. Communication was very good and any errors were easily solved by emails. There will always be omissions or mistakes with a build but way in which they were rectified cannot be faulted. Build was excellent, on time, we were always well informed and Justin Campbell, the building supervisor was very accommodating. All our concerns (I assure you there weren’t many), how small they were, were looked into and sorted out to our satisfaction. Justin was so easy to work with. I’ll recommend him and Michael. House looks amazing, looks exactly like what we dreamt of. They got good tradesmen and tiler has done beautiful job. I’m glad I didn’t go with a cheaper builder and will build again with WB. I guess you get what you pay for. Can’t wait to move into our house and will let everyone know when we do.
Our Project Partnership
From our first meeting with Ben from WBN right through to post construction of our residence we were treated with the utmost attention.
We were given a comprehensive guide of the entire project process by Ben and he ensured we were looked after in every part of the process including initial design, product and finishes selections, final design and ultimately construction.
The construction stage of our new two storey residence was seamless and even with the change of a supervisor after lock up the flow of work was not affected which also included a period of four weeks while we were way overseas. Constant communication and updates were never comprised.
We also had great trades work on our residence and their attention to detail was greatly appreciated.
Our residence was completed within initial estimated time frames and with some minor modifications along the way actually came in just below our initial contact price.
Our handover was smooth and our defects period follow up was faultless. The eagerness and promptness of WBN and the trades to attend to any defects, which were only very nominal, was truly amazing. We have been impressed with WBN's follow up after construction, something that is not always the case in the building industry.
Twenty months now since we move in, can’t believe how fast it has gone, and couldn't be happier.
Out thanks to all involved in the team in producing our home.
High quality builder with great customer service
Before choosing a builder we did a lot of home work to find a reputable builder for the best price and most importantly a builder that we could rely on. Finally we chose Webb & Brown-Neaves (APG Homes) and we were not disappointed. They were very helpful the whole way through and were always quick to rectify any misunderstandings. Great customer service and quality workmanship. Highly recommended.
Fantastic Builder choice.
We were extremely happy with Webb & Brown-Neaves (APG Homes) from day one. The sales rep at the time was available 27/7 and answered all our questions and outlined the building process in detail from Go to Woah. As the build progressed we were offered a lot of information and support and were happy with the quality of building products. The pre- start was extremely well handled by Lisa Rose and nothing was too much trouble for her. The Supervisor Joe was always accessible and helpful and provided regular updates and information. The Client Liaising with Fiona was hugely helpful as we asked her so many questions and needed assistance with changing and following up on certain things. She was generous with her time, on the ball, and always replied in a timely manner. The icing on the cake was receiving a generous gift from the company for the house on completion of the build and the handing over of the keys.
We had a few minor hick ups post build as some things needed to be seen to (as can be the case with a new build) but was most impressed with the follow up and quick rectification of these situations. In particular I would have to mention the exceptional assistance and customer service of Angelica Porreca, Building and Design Consultant, who rectified one of these situations in such an efficient and caring manner and left us feeling that we were definitely with a company that genuinely cared about their clients and their new home.
Love our new home
Our build was managed extremely well; Fiona the client liaison, was always just a phone call away and supported us throughout the build, promptly answering all of our questions and alleviating any anxiety. The build went smoothly and there were no issues with the finish or quality of workmanship during the build. Of particular note was our fantastic experience with the sales representative Glen, he was extremely professional and guided us through the initial process. We are very pleased with our Webb & Brown-Neaves home and would definitely build with the company again. One thing I would recommend is for the company to invest in VIrtual Reality technology, this would enable customers to visualise plan changes and their choices at pre-start; a virtual walk through would have many benefits for the consumer.
Love our new home
From a difficult beginning with the planning process, we ended up being extremely happy with the outcome. Our home is beautifully constructed. Well done Peter, Mia and Ben. Excellent service.
Very happy with building process and end result
Supervisor was very regular with communications and never missed a single fortnightly update.
Workmanship was good, some minor touch ups required on plastering work post handover which was dealt with promptly and at no additional cost to us. Leaking tap and toilet bowl were also repaired. Nothing is perfect in this world, all we could ask for is that issues are resolved in a reasonable manner and timeframe and this was always the case.
All issues pre, post and during construction were handled promptly and resolved swiftly without any unnecessary back and forth.
Our final cost was a little higher than estimated but acceptable to us as we went for a turnkey package and knew how much we were adding on. Our home was built to our exact specifications, what more can you ask for. The company was upfront on their pricing of variations and were honest at refunding even small amounts like removing half a square metre of aggregate.
This was our first build experience in over 37 years, we were very impressed with the display homes and consultation service provided to accommodate our requests. The whole build experience was managed very professionally, we were kept informed of build progress.
Site supervisor was always available to meet with us, and go through any queries that we had.
Any issues that we had during handover ( oven light not working), was followed up by supervisor.
Professional First Class Builder
Thus far the building phase has progressed according to the advised schedule. Trades have been professional and of high quality. We have been extremely happy with the coordination of pool installation with a third party contractor during the early phases of the build. The builder communicates well and small issues are resolved quickly and effectively. At this stage we have minimal complaints. We did think it took a while to move through the final design, council approval and pre start phases but are happy with the quality of the design and the pre start selection process and choice. Very happy with the quality of the product thus far from this first class builder.
Vance Jenkins (Building & Design Consultant) is awesome
On our first meeting at Webb & Brown-Neaves we met Vance Jenkins and we were impressed by his happy and open demeanour. He immediately set us at ease and his first impression was the best of all companies we had been to. We chatted and discussed our wants and needs for our 4 bedroom family home. Vance listened intently and applied our ideas with his own suggestions to come up with an initial design specification for our block. We were very happy with what we saw. We then worked with Vance over the ensuing weeks to fine tune the initial concept into the final design. At all times Vance's friendly and professional demeanour made us comfortable and confident that we had chosen the right builder for our family home. We are now living in the home and we love it! Vance recently dropped by unannounced to deliver us a welcome gift and to see his design 'in the flesh.' We highly recommend Vance Jenkins and would confidently use his skills and services in the future. You won't be disappointed if you do likewise.
Professional team, high quality homes!
The WBN team have been a huge part of the MSWA Mega Home Lottery's success for a number of years. They have partnered with MSWA for over 10 years and have always treated us with the utmost professionalism and have delivered us beautiful homes, all of the highest quality, time and time again. From what begins as a simple brief, the build and design team then weave in the latest trends and structural advances to the overall design and really bring a custom edge to the overall look and feel. Often tasked with tight time frames, we've been very impressed with the team's ability to deliver the projects within the agreed timeline.
Choice of builder proving to be well justified
After full and thorough research W&B-N were on my short list of prospective builders for my new 2-story home at Burns Beach. I committed to them at my first face to face meeting with Michael their Building and Design Consultant, on 5th March 2018. Since that day, in regard to personnel, all of the other people I have had dealings with, including Michelle at Reception, Veronica in Pre-start, Fiona in Client Liaison, Jaime the Site Manager, and "backroom" design, engineering, and admin support staff, have also proved to be worthy members of the team which help continually to give W&B-N its well deserved very good reputation. Staff seem to really like working for this building company, so they must obviously also be well supported by their management team. Worth noting is that their State Manager John made a point of introducing himself to me, looking at my design, and just having a chat. He apparently does the same with all new clients.
From that day in March last year to the mid-construction stage building is now at, the journey and the process has been steady and reliable, and professionally, capably, efficiently, and pleasantly managed. For me it has actually been enjoyable and free of stress and I feel well justified and certainly have no misgivings about my choice of builder.
I always felt in control of design but was open to advice and suggestions based on their experience. When the final documentation was signed off it was clear, complete, and accurate. I knew exactly then where I was at in regard to costs, which have always been transparent and trustworthy, and this has not changed and I see no potential for it to.
I received advice on the 15th October 2018 that the Building Permit had now been issued, and construction work then began on site on the 20th October. I am very happy with the rate of progress and quality of the build to date, and the condition in which the site is maintained. I made a point of introducing myself to the three bricklayers Matt, Richie, and Adam while they were working, and will do so for some other trades, but otherwise I don't go on site while work is in progress. I feel very relaxed about now just letting the builder get on with it. Communication channels are always very much open and if I have any issues or queries they are promptly and satisfactorily addressed, although to date such things have probably just been based more on my curiosity, or lack of building knowledge. I am now really just in the position of monitoring and checking and "ticking off the boxes".
My experience with this company has given me the justification to fully trust and rely on them in all facets of the home building process and journey.
Awesome building experience
This was our first experience at building and from the first time we looked at one of the display homes that appealed the most to us and through the whole building process to now being in our new home, the team at Webb and Brown Neaves were absolutely amazing. We changed the display home specs slightly to suit our needs and also to suit the block we had purchased and they were extremely knowledgeable and the final plan was perfect in every way. Their guidance and patience were second to none and the build has been faultless with any minor issues or changes we needed, being addressed promptly. We were kept informed regularly through the whole building process and their attention to detail, professionalism and high standard of workmanship is evident in our new home as is the excellent after sales service and follow up. We are absolutely loving our new home and receive constant compliments. We could not recommend WBN highly enough.
We chose Webb & Brown-Neaves to design and build our new home as we had built with them 15 years before and were so happy with the building process and end result. From the first contact with the Sales person, through the Design team (as our home was designed specifically for us on a difficult block), pre-start and the whole construction period, it could not have been handled better. We were kept appraised of costings and there were no nasty surprises except for groundworks to remove limestone which was an unknown until work started. Our requests or queries were dealt with quickly and expertly and all staff were friendly and competent. The resulting home has even exceeded our hopes with great workmanship and quality. We would happily build again with Webb & Brown-Neaves if they hadn't already delivered our dream home.
At all times, Webb & Brown-Neaves (then APG) was very accommodating to our requests. Our building supervisor explained things very clearly and was consistent with his communications. Emailing both the supervisor and office staff resulted in prompt responses. When errors in the construction were discovered the corrections were completed quickly and without fuss. There was definitely no “horror” stories here.
Love our WBN Home!
Fantastic experience building with WBN, we love our new home. Prestart process with Lisa was excellent and the construction was on time and of very high quality. Any query or item for service has been dealt with efficiently and with great care. Wouldn't hesitate recommending WBN.
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