Webb & Brown-Neaves

Webb & Brown-Neaves

 Verifiedwbhomes.com.au
4.7

319 reviews · Statistics

PositivevsNegative
93% · 29719 · 6%
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Build Stage
  • Pre-Construction (99)
  • Mid-Construction (41)
  • Post-Construction (89)
Customer Service
4.9 (206)
Site Admin
4.8 (132)
Timeliness
4.7 (165)
Structural Integrity
4.9 (98)
Plumbing & Waterproofing
4.8 (82)
Electrical & Lighting
4.8 (88)
Flooring
4.8 (55)
Transparency
4.8 (169)

Notice to Reviewers: As of October 2018, APG Homes was consolidated into Webb & Brown-Neaves.

Reviews

319 reviews
Mandis
MandisWAPerth, WA2 posts
  Verified

Fantastic service

My wife and I have bought land a new build. Ww met with Bojan at WBN for the designimg stage. What a fantastic person. Calm, cool, collective personality. Absolutely nailed the design and exceeded our expectations. We demanding people but Bojan handled our pressure with professionalism and class.

Bojan literally walked us through the while designing stage into selections without any issues at all.

I will recommend him to anyone. Fantastic experience so far. Show details ·  2

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Mike
MikeWAPerth, WA
  Verified
Wendy Y.
Wendy Y.WAPerth, WA
  Fair Incentive Verified

Great customer service

The customer service privided by WBN has been exceptional. Their willingness to address concerns have made the home-building experience smooth and reassuring. Clear communication and a customer-centric approach contribute to a positive relationship, ensuring a sense of trust throughtout the process. I am highlight satifisifed with level of service so far, I am looking forward to see our house to reach 'first slab' stage! Show details ·  1
Customer Service
Site Admin
Timeliness
Transparency
T Martin
T MartinWAPerth, WA
  Verified
Webb & Brown-Neaves
Webb & Brown-Neaves   DM   
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Bruce
Bruce WAPerth, WA
  Verified
Timeliness
Structural Integrity
Shaofang Zheng
Shaofang Zheng
  Fair Incentive Verified

The services we receive so far is superb

The process is transparent, and the services are professional. We are currently in pre-construction stage so so far we are happy with informative process and transparent cost associated with it. Show details ·  1
Glenn D.
Glenn D.WAPerth, WA2 posts
  Fair Incentive Verified
Customer Service
Timeliness
Transparency
S and V
S and V
  Fair Incentive Verified

Great experience

Our house is in early stages of construction and to date the customer service experience with WBN has been great. Vance, Hannah and Tess are always very responsive, the pre-start and selection process was enjoyable, particularly with the lovely showroom being a one stop shop, and apart from the planning process everything has been keeping to schedule. We've built with other companies in the past but WBN is a truly professional outfit. We love the social events too! Show details ·  1
Customer Service
Site Admin
Timeliness
Transparency
Nicola J.
Nicola J.2 posts
  Fair Incentive Verified

Early stages but so far excellent

We have started the build process with Nick at WBN and nothing is too much trouble, his knowledge and customer service is outstanding, we are looking forward to the rest of our build experience with WBN Show details
CTC
CTCWAPerth, WA
  Fair Incentive Verified

Great Service

Experience has been great so far especially with client liaison Rebecca who responds promptly and tries her best to accommodate to requests and rectify any issues. Quality and integrity of build has been good. Show details ·  1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Calvin
Calvin
  Fair Incentive Verified
Chris and Bianca
Chris and Bianca
  Fair Incentive Verified

Amazing Team and Service from WBN building our new custom two storey home!

WBN have made the process exceptionally easy and hassle free due to their very organised and structured systems, combined with very talented experts in every department. From the initial meeting with Sales Consultant Scott Watson, design selections with Pauline Henderson and now construction with Will Dench our Site Manager, we are exceptionally pleased with how smooth the process has run thus far. Show details ·  1
JOU
JOUWAPerth, WA
  Fair Incentive Verified

Amazing experience well thought

The whole planning process has been so organised and smooth. very experienced consultant, designer, project manager; especially Louise Markovic, can't believe she is so broad cultured knowledge and understand what Chinese preferred in their home, plus Fengshui.... the whole team that we have been working with have been super patient and very experienced in building. Highly recommended for building a bespoke home. Show details ·  1
Electrical & Lighting
Transparency
Dilip and Jas
Dilip and Jas
  Fair Incentive Verified

Our WBN team has become like family to us

Building our home with WBN was the best decision that we made. From the beginning of the design work to the accomplishment of the full building plan.. the WBN team were so very efficient and friendly. They were constantly keen to understand our point of view... and made changes to adapt, as far as possible. Today, our WBN team has become like a family to us. We would recommend them to all our friends and family members.. who are likely to build their homes in future. Show details ·  1
Jas
JasWAPerth, WA
  Verified

The dream Team!!

So far we have had a pleasant journey with the WBN team. From the the time of the start of the design process and choosing products, everyone has been so helpful and excellent in our journey. We have been updated throughout the pre-building process. Well done Team!! Show details ·  1

Questions & Answers

Sean Pearce
Sean Pearce

Hi, we built a house with Webbies in 2007/8 and were generally very happy with the whole experience and outcome, however over the last 4 years we have had water leaks in our upstairs bathrooms that have required major repairs and insurance claims. The cause, according to the plumbers, are the plastic piping used by WBN to run the water into the bathrooms. We now have our third leak, this time in the upstairs ensuite which is directly above the kitchen! I wonder whether anyone else has had such an issue with a house built in that period? I don't believe it is linked to the recent Iplex Pro fit pipe issues of BGC and a few others, but it is a major concern and being now almost 15 years since handover, I'm worried what is next!

Webb & Brown-Neaves
Webb & Brown-Neaves   DM   
Julie J.
Julie J.

How does Webb & Brown-Neaves pricing compare in the market?

Webb & Brown-Neaves
Webb & Brown-Neaves   DM   

Hi Julie J, Thank you for your question. Our home designs start from approximately $500,000.

The team at Webb & Brown-Neaves.

Bruce
Bruce  

That’s what they told me, I started out with 500,000$ and in the end they billed me for 720,000$.
Their 500,000$ Base does not include Anything.

Bejoy B.
Bejoy B.

We live in the home that was designed and constructed by WBN. We would like to know how to address the following:
1. Pegging between two properties both built by WBN to demarcate the property line correctly.
2. How do we ascertain that there is no encroachment into our property when the perimeter fence/wall was erected by the neighbors in our absence.
3. What is the maximum height of the perimeter fence?
4. In case of masonry wall (brick walls) or installing a color bond fence how these should be constructed on the line of demarcation (pegged) between two properties.
5. Who needs to be hired to establish this discrepancy?
6. What is the correct installation for Pier and the brick wall or color bond?
Thank you,
Kind regards,
Bejoy
M: 0413 098 008

Webb & Brown-Neaves
Webb & Brown-Neaves   DM   
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