Webb & Brown-Neaves

Webb & Brown-Neaves

 Verifiedwbhomes.com.au
Webb & Brown-Neaves
4.7

325 reviews

PositivevsNegative
93% · 30220 · 6%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.9
Site Admin
4.8
Timeliness
4.7
Structural Integrity
4.9
Plumbing & Waterproofing
4.8
Electrical & Lighting
4.8
Flooring
4.8
Transparency
4.8

Notice to Reviewers: As of October 2018, APG Homes was consolidated into Webb & Brown-Neaves.

Reviews

325 reviews
Dekker
DekkerPerth, WA
  Verified

Great team to build with!

Thank you to our team from WBN, they were fantastic with our build. Consistent communication, always responsive to questions. Kept us in the loop all the way, and were always quick to resolve requests. Considering the challenges with contractor and material availability, the team did their best to schedule in advance and flex where required to make sure things went as quick and smooth as possible! They set a high standard for their workmanship and materials used were all of high quality, we are very happy with our new home! Thank you all, for all your help and support :) Show details
Carl Quarrell
Carl QuarrellPerth, WA
  Fair Incentive Verified

Fantastic service

Bojan, Georgia and the team at Webb Brown have been fanatastic throughout the whole design and selection part of our build, being a custom build we have had a few challenges which Bojan and the team have helped us through, The team have always made themselves available for a discussion and thank you for making the process enjoyable. We reaserched the building market and had a few on the shortlist, and very glad we chose Webb Brown tho complete our build. Thank you for your fantastic service and professionalism throughout the design stage of the build. Show details ·  1
Ivy
IvyPerth, WA2 posts
  Fair Incentive Verified

Excellent Service

We have just entered the construction phase, and our experience with WB has been excellent. From the initial design stage, through the selection process, to the modifications before the final contract, we have been satisfied with WB's service. Communication has been highly efficient. We are eagerly looking forward to the construction phase. Show details ·  1
Darryn
DarrynPerth, WA
  Verified
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Poornima and Mayurathan
Poornima and MayurathanPerth, WA
  Verified

A happy beginning

We are yet to start the construction. The service was amazing. We are very pleased with the customer care and support offered. They are quite flexible even with the price hold timings. We are very happy we waited. Show details ·  1
Transparency
kelly h.
kelly h.2 posts
  Verified
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Mandis
MandisPerth, WA2 posts
  Verified

Fantastic service

My wife and I have bought land a new build. Ww met with Bojan at WBN for the designimg stage. What a fantastic person. Calm, cool, collective personality. Absolutely nailed the design and exceeded our expectations. We demanding people but Bojan handled our pressure with professionalism and class.

Bojan literally walked us through the while designing stage into selections without any issues at all.

I will recommend him to anyone. Fantastic experience so far. Show details ·  2

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Mike
MikePerth, WA
  Verified
Wendy Y.
Wendy Y.Perth, WA
  Fair Incentive Verified

Great customer service

The customer service privided by WBN has been exceptional. Their willingness to address concerns have made the home-building experience smooth and reassuring. Clear communication and a customer-centric approach contribute to a positive relationship, ensuring a sense of trust throughtout the process. I am highlight satifisifed with level of service so far, I am looking forward to see our house to reach 'first slab' stage! Show details ·  1
Customer Service
Site Admin
Timeliness
Transparency
T Martin
T MartinPerth, WA
  Verified
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Bruce
Bruce Perth, WA
  Verified
Timeliness
Structural Integrity
Shaofang Zheng
Shaofang Zheng
  Fair Incentive Verified

The services we receive so far is superb

The process is transparent, and the services are professional. We are currently in pre-construction stage so so far we are happy with informative process and transparent cost associated with it. Show details ·  1
Glenn D.
Glenn D.Perth, WA2 posts
  Fair Incentive Verified
Customer Service
Timeliness
Transparency
S and V
S and V
  Fair Incentive Verified

Great experience

Our house is in early stages of construction and to date the customer service experience with WBN has been great. Vance, Hannah and Tess are always very responsive, the pre-start and selection process was enjoyable, particularly with the lovely showroom being a one stop shop, and apart from the planning process everything has been keeping to schedule. We've built with other companies in the past but WBN is a truly professional outfit. We love the social events too! Show details ·  1
Customer Service
Site Admin
Timeliness
Transparency
Nicola J.
Nicola J.2 posts
  Fair Incentive Verified

Early stages but so far excellent

We have started the build process with Nick at WBN and nothing is too much trouble, his knowledge and customer service is outstanding, we are looking forward to the rest of our build experience with WBN Show details

Questions & Answers

Sean Pearce
Sean Pearce

Hi, we built a house with Webbies in 2007/8 and were generally very happy with the whole experience and outcome, however over the last 4 years we have had water leaks in our upstairs bathrooms that have required major repairs and insurance claims. The cause, according to the plumbers, are the plastic piping used by WBN to run the water into the bathrooms. We now have our third leak, this time in the upstairs ensuite which is directly above the kitchen! I wonder whether anyone else has had such an issue with a house built in that period? I don't believe it is linked to the recent Iplex Pro fit pipe issues of BGC and a few others, but it is a major concern and being now almost 15 years since handover, I'm worried what is next!

Webb & Brown-Neaves
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Julie J.
Julie J.

How does Webb & Brown-Neaves pricing compare in the market?

Webb & Brown-Neaves
Webb & Brown-Neaves   DM   

Hi Julie J, Thank you for your question. Our home designs start from approximately $500,000.

The team at Webb & Brown-Neaves.

Bruce
Bruce  

That’s what they told me, I started out with 500,000$ and in the end they billed me for 720,000$.
Their 500,000$ Base does not include Anything.

Bejoy B.
Bejoy B.

We live in the home that was designed and constructed by WBN. We would like to know how to address the following:
1. Pegging between two properties both built by WBN to demarcate the property line correctly.
2. How do we ascertain that there is no encroachment into our property when the perimeter fence/wall was erected by the neighbors in our absence.
3. What is the maximum height of the perimeter fence?
4. In case of masonry wall (brick walls) or installing a color bond fence how these should be constructed on the line of demarcation (pegged) between two properties.
5. Who needs to be hired to establish this discrepancy?
6. What is the correct installation for Pier and the brick wall or color bond?
Thank you,
Kind regards,
Bejoy
M: 0413 098 008

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