I was trying to ask about the homeloan product, however Paige, the online chat lady, kept beating about the bush once she found out i had already applied for my loan, as she didnt want to give me any advice that would cause the lending manager i enquired with to have any problems, as he already gave me his rate and all and product he chose for me, however i wanted to know if its the best product, so i did my own research plus asked Paige some questions. Terrible.
iv'e been with westpac for almost 10 years not and for the past 3 years i've been having issues every here and then ! it started in 2016 where someone used my card it wasnt me. they refunded my money. and replaced my card. than a few months later it happened again. and it started happening every once a month till today its annoying having to replace your card all the time and having to call all my bill department to change payment details. i'm thinking of just moving banks because it keeps happening i don't understand how it can happen. not sure if the bank is selling there client deatips to scarmers or they are easily getting hacked
Westpac REFUSED to refund FRAUD transactions!
I had 3 unauthorized transactions amounting to A$150. I called Westpac and they REFUSED to refund me these transactions. NEVER USE WESTPAC!!! They will not protect you from any fraud transactions. This is not the first fraud transaction that I had with other banks but Westpac was the first one to refuse!!! I used to spend almost $3K a month with Westpac card and was only disputing $150 and they refused. I will never use Westpac anymore
If you’re slightly late paying your credit card or loan back they will call you from a private number roughly 6 times a day. Pretty disgusting. I just switched banks and I’m a lot happier. Can’t wait to pay off my credit card and close the account.
WORST BANK EVER
I made the worst mistake by choosing this bank. I've tried several times to do online shopping and every time I've tried the web page says that my card is not activated, so every time I call customer service and every time they tell me they can't solve the problem and that I have to go to a branch office. I've activated my card in a branch office 4 times already and this keeps happening.
Every bank I've worked with before (and I'm from South America) solved problems either online or by phone.
The service provided is unacceptable, their web page is a joke and their staff is poorly capacitated.
I'm cancelling my card tomorrow.
Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
And they are not open until 9:30 AM on Monday!
I called their help desk and was told they could do nothing.
It is a 20th century bank stuck in the 70s.
Bank response unsatisfactory
Having been the victim of a SCAM recently I am more than disappointed by the response of my bank. On Dec 27 I fell for a scam related to Bitcoin trading apparently promoted via the ABC's The Project. After depositing USD250 to create a trading acc I became aware within minutes thereafter that this was in fact a scam. I called the Fraud section of the bank only to be advised that they cannot do anything due to Bank policy. At least they immediatly blocked my credit card (subsequently cancelled) but the money transfer would/could not be stopped.... The money transfer was pending until Mondayclaimed by a Chinese "Business" I have never heard of. Obviously money laundering. It is now too late to try and retrieve any funds but what I do question is the fact that the Fraud section should have been able to at the very least put a Hold on such questionable transaction. A banks customer should be listend to regardless of stupid policies - in fact the bank should have supported me by identifying that the whole exercise was based on a scam. Where is the banks responsibility to safeguard their customers in the first instance???
Westpac getting abit cheeky
Westpac harnessing me over less than hundred dollars overdrawn cc. Fair enough if weeks have past but a couple of days.
Yawn. Ing doesnt act like spoilt brats over a couple of days. I'll pay when I'm ready if you don't like it..
Send someone around to kneecap me Westpac. Stick your offshore call centre and personal questions where the sun dont shining.
I could fix it right now. But I'll drag my feet a couple more days because of you're demanding attitude.
- Verified customer
Westpac good if used carefully
Have been a user and customer for 20 years and I still use selective Westpac banking products.
I recently discovered the Westpac 55+ and Retired account - they do not advertise it much but it is without charges. It is good.
I had an eSaver account but did not use it because of charges it collected - similarly with other savings accounts. I have a debit card now and do not use a Westpac linked credit cards.
Service has been good and phone responses helpful.
Useful if you use their share trading platform as accounts are listed online in Westpac overview
Most horrible bank ever couldnt care less about customers have had a much better experience in the past year with ANZ
6 years not reliable not upto date with technology also couldnt care less about helping long time member's would not recommend to anyone thieves and criminals they are disgust me
The board and CEO are just thieves!!
I am writing my review as both a current westpac customer and a recent shareholder of Westpac. Over the last 12 months I have been appalled at the attempted price gouging on my credit card by Westpac who continue to move the goal posts in order to gauge and now with the recent disclosures that the card have no control of the banks illegal activities. Its a disgrace that their have been no sackings only small talk. This banks share price has lessened to such an extent I dumped them and their reliability issues within the last 12 months. Westpa...c and their staff should be ashamed of them selves. A complete lack of business ethics as they launder money for pedophiles and criminals. Sack the entire board and start again, we are watching and waiting for ACTION, not just hot air...
Horrible wait times, and rediculous department transferring.
Mistakenly took on a salary packaging card through this low level bank. These clowns transferred me to 4 different departments and left me on hold for just short of an hour. (for a salary packaging card)!
Bank with them? You need your head read!
Misleading crooks !
Note : I've have been a customer of Westpac for almost 20 years!
Today is the 18th of November, and I still have no answers!
According to my previous statement ending on the 16th of Sept 2019,
the balance owed on my statement reads
0% balance transfer was $5900 with expiry date 10/10/2019
0% balance transfer was $5572.28 with expiry date 03/10/2019
6.99% balance transfer was $4512.93 with expiry date 31/08/2020
6.99% balance transfer was $7201.38 with expiry date 14/09/2020 ...
switching my visa card for a mastercard without my permission
I have been with this bank for 38 years! I also bank with ANZ for property loans. About two years ago Westpac closed my Amex card and transferred the balance to my Visa card. I wasn't happy about it and made an appointment at my local branch in Buderim. Before going further with my complaint, I will say that the two lady tellers that work there are absolutely MARVELOUS. But anyway to lodge my complaint about losing the Amex card I saw a younger staff member who was not interested about my amex, but very interested in a large sum of money that I...had in one account. She asked me whether she could interest me in getting a home loan. If she had looked properly in my file she would know that I owned my home outright and also another house that my husband lived in, while he works away. Back to the story - I received a mastercard in the mail which I thought was a bit odd as I hadn't applied for one. But I did activate it and when I looked at my account online I realised that they had closed my Visa card and put the balance onto this new mastercard, The balance was 21,000 dollars in credit as I have a big account to pay. I need to have a Visa or Amex card for travel, so when I rang the complaints line was answered by someone with a foreign accent, very unsympathic and just said to me I can close your accounts now if you want. I do have a lot of recurring payments come out of my Visa card so I will need a couple of hours to notify them of the changes. So very very ANGRY!!!!
Online investing - The can't maintain the account
Money randomly appear and disappear from my account (22 Aug 2019)
I get charged some fee for they mistake made by WestPack ($117 that was canceled and now $12 again that still need to be solved)
Then I have to call, hang on the line and explain that the fee they charging me is their own mistake and this need to fixed.
At the moment I'm waiting to get my money back to close my account and never get back to WestPack.
Chatline is useless just waste of time
I paid my credit card from my savings account on 30/9/2019 so should have gone through but found today 1/10/2019 that this had not occurred. Tried "talking" to Bob Banker on Chatline. I think he was a Baker not Banker. Finally I managed to pay my credit card on the telephone. Westpac great time waster their telephone help is no help either.
appalled at their arrogance!
appalled at the treatment he says he can n longer hear me! so we will put a hold on my card and no payment of any kind will take place! I simply disputed monthly payment to pdf subs who are able to continue taking installments without correct card details, this subscription was cancelled in march 2019! off to the lawyer! thanks Westpac!
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