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White Fox Boutique

White Fox Boutique

4.5 from 796 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Return Policies are disappointing

published

Charge you an extra fee to return. One of my orders had only stuff on sale and I couldn't return any of it bc of them being on promotion (I didn't see this rule before ordering).
Considering their prices and competition I think they could be doing a lot more.

Incentivised Review No
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Disappointed

published

Disappointed and sad , poor customer service and I feel disrespected.
Ordered pants 3 months ago which have been sent to the wrong address and then resent back to them. Been waiting for them to send them back to me to the right address but nothing happened ! Emailed them several times they maybe responded twice that they will send them back but in 3 months should happen already. How hard can it be. Received no answer from them back in a while now I still keep sending emails but nothing. Shame !

Product Quality
3/5
Shipping
3/5
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Chelsea J.
Chelsea J.Sydney, NSW

Horrible quality

published

I spent $120 on a set to only wear it once for then all the stitching to come out. I now have loose strands hanging everywhere and looks like I got it from shein. Quality use to be ok but in the past 6 months eveything I have bought from there is poor quality. Will not buy from white fox again!

Product Quality
1/5
Shipping
3/5
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Chaz’ Mum
Chaz’ MumSydney, NSW
  • 3 reviews

One star is way too many. DO NOT BUY FROM HERE

published

DO NOT BUY FROM HERE. They will not refund your money even though goods have been sent back. Our only hope is Paypal will sort it.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
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Alicia H.
Alicia H.Perth, WA

My order was delivered so quickly!

published

I bought a dress and an oversized shirt, and while sadly the oversized tee was a little *too* oversized for me, I could tell it was good quality, but the dress fit me perfectly! Everything was delivered within 3 days, and I’ll definitely be ordering again!

Product Quality
4/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Mary Ball
Mary BallSouth East Queensland, QLD

Terrible company due to the lack of customer service. DO NOT SHOP HERE

published

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

Product Quality
1/5
Shipping
1/5
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jenna v.
jenna v.Sydney, NSW

I Will Be Suing Them For Harassments

published

This store is beyond more annoying than a clingy ex bf!!!! The amount of text messages they send me daily to buy their stuff!!! Im done I bought one item once and now they have my souls contract to harassment me!!!! Leave me alone I've unsubbed 1028389 times now go away or I will sue them.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Amelia mcauliffe
Amelia mcauliffeMetropolitan Adelaide, SA

The best hoodie you will ever own!!

published

The inside of this hoodie is a dream, it is SO soft and cozy! I want to wear it everywhere even when it’s 40+ degrees. You will not regret it!!

Product Quality
5/5
Shipping
5/5
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t.la
t.laSydney, NSW

So perfect and shipping was fast

published

It was easy to navigate the website and I found perfect staple pieces that are timeless. I bought the Brooklyn Knit in pink and it arrived incredibly fast and I was impressed with the quality. They have great sales and don't pass up on this amazing online store!

Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Steph
StephNorth Queensland, QLD

Reliable & comfortable

published

Honestly spent $1000+ replacing my wardrobe with your brand over the last couple months. The quality of the clothing is the best I've come across in awhile. Very reliable. Thank you!

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

The returns are ridiculously!

published

I love the clothes and the quality! BUT!! The returns are absolutely ridiculous, I returned one singular item at the start of November it is now middle of Jan and I still haven’t heard a single thing from them regarding the store credit that I was supposedly getting. I had emailed them and they told me due to sales that they were having, things will be a lot slower in getting back to people but it’s been a month since they wrote me that email and I think it’s a bit ridiculous now! Really frustrating!!

Incentivised Review No
Return Claim MadeYes
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Best Purchase i’ve made all year!

published

Amazing quality!! every item was exactly the right fit and was delivered so quickly! 10/10 recommend and can’t wait to order more!

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

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Terrible customer service

published

Sent many emails since Oct 21 after I returned goods. Now Jan 21 & still no response or credit to my account. Not good enough!!!!!!!

Incentivised Review No
Return Claim MadeYes
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emma
emmaIllawarra, NSW

Really Quick Delivery

published

Considering everything going on in the world, the delivery was incredibly quick. I did not get express delivery but it came in 3 or so days! The products were of high quality and they are extremely comfortable. The only issue I had was my height (which is more or less a me problem), but I ordered L/XL of two pullover jumpers, and they fit well, however, I was hoping they would be oversized (I am 181cm).

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Worst customer response

published

Been emailing regarding return and no response! Worst customer service! Not impressed. No excuse to not process return after so long

Incentivised Review No
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Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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