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White Fox Boutique

White Fox Boutique

4.5 from 792 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Mary Ball
Mary BallSouth East Queensland, QLD

Terrible company due to the lack of customer service. DO NOT SHOP HERE

published

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

Product Quality
1/5
Shipping
1/5
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jenna v.
jenna v.Sydney, NSW

I Will Be Suing Them For Harassments

published

This store is beyond more annoying than a clingy ex bf!!!! The amount of text messages they send me daily to buy their stuff!!! Im done I bought one item once and now they have my souls contract to harassment me!!!! Leave me alone I've unsubbed 1028389 times now go away or I will sue them.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Amelia mcauliffe
Amelia mcauliffeMetropolitan Adelaide, SA

The best hoodie you will ever own!!

published

The inside of this hoodie is a dream, it is SO soft and cozy! I want to wear it everywhere even when it’s 40+ degrees. You will not regret it!!

Product Quality
5/5
Shipping
5/5
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t.la
t.laSydney, NSW

So perfect and shipping was fast

published

It was easy to navigate the website and I found perfect staple pieces that are timeless. I bought the Brooklyn Knit in pink and it arrived incredibly fast and I was impressed with the quality. They have great sales and don't pass up on this amazing online store!

Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Steph
StephNorth Queensland, QLD

Reliable & comfortable

published

Honestly spent $1000+ replacing my wardrobe with your brand over the last couple months. The quality of the clothing is the best I've come across in awhile. Very reliable. Thank you!

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

The returns are ridiculously!

published

I love the clothes and the quality! BUT!! The returns are absolutely ridiculous, I returned one singular item at the start of November it is now middle of Jan and I still haven’t heard a single thing from them regarding the store credit that I was supposedly getting. I had emailed them and they told me due to sales that they were having, things will be a lot slower in getting back to people but it’s been a month since they wrote me that email and I think it’s a bit ridiculous now! Really frustrating!!

Incentivised Review No
Return Claim MadeYes
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Best Purchase i’ve made all year!

published

Amazing quality!! every item was exactly the right fit and was delivered so quickly! 10/10 recommend and can’t wait to order more!

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

Terrible customer service

published

Sent many emails since Oct 21 after I returned goods. Now Jan 21 & still no response or credit to my account. Not good enough!!!!!!!

Incentivised Review No
Return Claim MadeYes
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emma
emmaIllawarra, NSW

Really Quick Delivery

published

Considering everything going on in the world, the delivery was incredibly quick. I did not get express delivery but it came in 3 or so days! The products were of high quality and they are extremely comfortable. The only issue I had was my height (which is more or less a me problem), but I ordered L/XL of two pullover jumpers, and they fit well, however, I was hoping they would be oversized (I am 181cm).

Product Quality
5/5
Shipping
5/5
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The reviewer stated that an incentive was offered for this review

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Worst customer response

published

Been emailing regarding return and no response! Worst customer service! Not impressed. No excuse to not process return after so long

Incentivised Review No
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Non-existent Customer Service - Your money will be stolen

published

I returned some of my items about 8 weeks back with Australian post tracking. Australia post has confirmed the shipping has been received on Whitefox end. Despite trying to contact Whitefox several times, I have not heard from them and my money has not been credited back to my account. Do not shop here!

Incentivised Review No
Return Claim MadeYes
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Awful Customer Service

published

Daughter returned items in November .
Waiting for store credit still Jan 6th .
Given return number several times.
Excuses of delays because of Black Friday & Boxing day sales .
Will now be covid and then something else no doubt .Would prefer to get a refund and not have to deal with again . Several people seem to have same issue on your social media pages.

Incentivised Review No
Return Claim MadeYes
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Unbelievable, 2 months later and still no order!

published

I ordered from White Fox over 2 months ago, I have received no shipping information since and money was taken.

Shipping
1/5
Incentivised Review No
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Shaleah
ShaleahSydney, NSW

love it

published

love everything , so amazing the quality is SO WORTH THE PRICE! my wardrobe is becoming only white fox clothing attire

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The reviewer stated that an incentive was offered for this review

mel
melGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Loungewear, great. Customer service, not so great.

published

I love the loungewear! It's super nice quality and super comfy. Website is easy to navigate.
Edit: Customer service needs improving. My last order took 2 weeks to dispatch. I understand Covid may have been a factor, however, I tried emailing them a week ago and no one responded. It would have been nice to recieve a courtesy email to inform me of the excessive delay.

Product Quality
5/5
Shipping
1/5
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The reviewer stated that an incentive was offered for this review

Questions & Answers

ava P.
ava P.asked

I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Ava!

As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!

https://whitefoxboutique.com.au/pages/shipping

You will receive a tracking email once your order has been dispatched.

Please feel welcome to contact our Customer Service team if you have any questions!

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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