White Fox Boutique

I ordered some pants (jeans) from last month, they delivered the order to the wrong address then the order got sent to a local post office. I went to get it and they said I didn’t have enough prove tht it was mine. They told me the order will be shipped to the sender. I tried contacting their customer service team through emails, Instagram messages but not a single respond. It’s been a weeks almost a month without a respond from them. I don’t know if I need to go their headquarters and ask for a refund because at this point I don’t those jeans anymore. I am appalled by the lack of customer service. Will not be shopping here ever again

This store is beyond more annoying than a clingy ex bf!!!! The amount of text messages they send me daily to buy their stuff!!! Im done I bought one item once and now they have my souls contract to harassment me!!!! Leave me alone I've unsubbed 1028389 times now go away or I will sue them.

The inside of this hoodie is a dream, it is SO soft and cozy! I want to wear it everywhere even when it’s 40+ degrees. You will not regret it!!

It was easy to navigate the website and I found perfect staple pieces that are timeless. I bought the Brooklyn Knit in pink and it arrived incredibly fast and I was impressed with the quality. They have great sales and don't pass up on this amazing online store!

Honestly spent $1000+ replacing my wardrobe with your brand over the last couple months. The quality of the clothing is the best I've come across in awhile. Very reliable. Thank you!

I love the clothes and the quality! BUT!! The returns are absolutely ridiculous, I returned one singular item at the start of November it is now middle of Jan and I still haven’t heard a single thing from them regarding the store credit that I was supposedly getting. I had emailed them and they told me due to sales that they were having, things will be a lot slower in getting back to people but it’s been a month since they wrote me that email and I think it’s a bit ridiculous now! Really frustrating!!

Amazing quality!! every item was exactly the right fit and was delivered so quickly! 10/10 recommend and can’t wait to order more!

Sent many emails since Oct 21 after I returned goods. Now Jan 21 & still no response or credit to my account. Not good enough!!!!!!!

Considering everything going on in the world, the delivery was incredibly quick. I did not get express delivery but it came in 3 or so days! The products were of high quality and they are extremely comfortable. The only issue I had was my height (which is more or less a me problem), but I ordered L/XL of two pullover jumpers, and they fit well, however, I was hoping they would be oversized (I am 181cm).

Been emailing regarding return and no response! Worst customer service! Not impressed. No excuse to not process return after so long

I returned some of my items about 8 weeks back with Australian post tracking. Australia post has confirmed the shipping has been received on Whitefox end. Despite trying to contact Whitefox several times, I have not heard from them and my money has not been credited back to my account. Do not shop here!

Daughter returned items in November .
Waiting for store credit still Jan 6th .
Given return number several times.
Excuses of delays because of Black Friday & Boxing day sales .
Will now be covid and then something else no doubt .Would prefer to get a refund and not have to deal with again . Several people seem to have same issue on your social media pages.

I ordered from White Fox over 2 months ago, I have received no shipping information since and money was taken.

love everything , so amazing the quality is SO WORTH THE PRICE! my wardrobe is becoming only white fox clothing attire

I love the loungewear! It's super nice quality and super comfy. Website is easy to navigate.
Edit: Customer service needs improving. My last order took 2 weeks to dispatch. I understand Covid may have been a factor, however, I tried emailing them a week ago and no one responded. It would have been nice to recieve a courtesy email to inform me of the excessive delay.