White Fox Boutique
Verified2,179 reviews
- Very small
- ·
- Slightly small
- ·
- True to size
- ·
- Slightly large
- ·
- Very large
Absolutely poor customer service and clearly don’t care about customer satisfaction. Bought a jumper as a present, size was to big, requested for a simple exchange and size and because it was bought during their EOFY SALE (not clearance) it cannot be return or exchange!! So we are no left with a present that it to big and nothing can be done about… Read more
it as the company doesn’t care as they already made their money!!! One would think, to make them stand out from other online companies they would look after their customers better but obviously only money crabbers!!! Might as well by the fake ones from the Asian shop, they more likely to corporate.
THE WORST SHOPPING EXPERIENCE!! Their products are cheap quality and customer service is a joke!! Also their giveaways are a scam cos no one has ever won anything from them. Show details
Absolutely disgusting customer service, I don’t care how popular their clothes are I will never buy from them again. A little bit of human decency wouldn’t go astray
Reviews with attachments
I’m really disappointed. I ordered a dress in my usual size that cost me $100, and with shipping it came to $130. In the end, I received a dress with SHEIN-level quality, if not worse. The fabric is fraying everywhere, and the slits go extremely high up the thighs even though I’m not a tall person. And good luck trying to return it, because it… Read more
will likely cost you almost as much as you paid for the dress and shipping in the first place. You’ll end up losing a significant amount of money. Overall, this purchase was a huge disappointment and definitely not worth the price.
Great experience – Great clothes! Absolutely love my items I received! Definitely will be shopping again! Show details
Life changing for a mum of 5 ! – I have become obsessed to the level of thinking im going to miss out on new arrival for your lounge wear as you can realise from my history I have ordered everything in the sets as I am scarfed and find it very hard to find oversized loungewear that is just so comfortable and as I said on the go for a mother when having a minute to leave the house… Read more
and want to look a little cool aswell Also having no time remembering your outfit I literally get my last minute order with you guys in 3 hours!! I don’t know if I’m allowed to say this but I chuck them in the wash and straight dryer and they still turn out imaaculate I don’t need to stress about hanging them on the line as I have no time thank you guys keep it going loveeeee white fox!!!
After reading some of these reviews I was hesitant to make a purchase through White Fox. But I bit the bullet and had a great experience. My clothes turned up within a couple of days and everything was great quality. I purchased some oversized jumpers and t-shirts as well as some leggings. The leggings were the most buttery soft and comfortable… Read more
leggings I have ever put on. The shirts were a nice and somewhat thicker material, this meant that the 2 white shirts I purchased were not even remotely see through (allowing me to wear a bright red bra and it not being visible at all) and the jumpers are so thick and comfortable. The clothes were amazing quality and the delivery/despatch times were amazing, especially since it was during a sale. Cannot recommend enough!
Ordered through White Fox a Yellow PJ set and only received the top and not the bottoms. I’ve reached out to White Fox numerous times and alls I get back is their general cover reply of we will get back to you. Non existent customer service is anything goes wrong with your order. Show details
I purchased an Always Shiny Tee for my daughter for Christmas washed it once inside out on gentle cycle in a garment bag, all the sparkles came off… I emailed Whitefox they never answered me so I emailed again. I included photos of the faulty garment… they admitted there was a fault with the Tee in their response but wouldn’t refund or exchange… Read more
the Tee, instead offered a 50% store credit which is a joke as there is a 40% sale on at the moment anyway! The whole family used to buy whitefox I won’t be anymore and I will be telling everyone about the poor experience. After reading other people’s reviews and seeing they also had terrible customer service I am not surprised!
Worst customer service ever!!!! Impossible to speak with a human. Was missing an item and had to contact them 6 times before they agreed to send what I paid for!!! Then said it would be next day shipping. It’s been 6 days and item is still in transit!!! It’s a Christmas gift. Why tell a customer you ship next day then send it smartpost?! Shame on… Read more
you! I’ve literally spent thousands in less than a year and a half there and I have to fight this hard for them to replace an item they forgot to put in bag. Yes I sent pics of packaging and actual items I received and it was VERY clear two shoe boxes would NOT fit in packaging
My daughter bought a linen skort from the online store - wore it only once and it's ripped at the seam pocket. She emailed requesting for a refund or exchange and received a reply saying no. When she sent them a second email with a screen shot of the consumer rights and guarantee on the accc website they offered a 50% discount on her next item. Absolutely ridiculous!! Clearly from the photo this is faulty!
Disappointing g service and products. Received an item soiled. After much effort, received a replacement and needed to exchange this as it was a gift and they won't honour it, even though the original replacement was of no fault of my own. Responses are slow. Do not recommend. Save yourself trouble and money and buy any other brand Show details
Find out how White Fox Boutique compares to other Clothing Shops & Brands
Know better, choose better.
I bought a pair of chery ribbed bike shorts recently and when I placed in my basket, the site advised me there was a matching top to go with the bike shorts so I bought the chery top also. Received my order yesterday and both bottom and top are NOT the same colour, in fact the shorts look a faded chery and the top is a bright chery top. I emailed… Read more
customer service asking if I could have another pair of bike shorts as the ones I received were faded and did not match the top. They told me, sorry can't do, what you ordered is true to colour and depending on the light your under it will show a different shade. I showed the garments to my daughter and neighbour and both said they were different shades these two items are NOT a set. This was clearly false advertising to make me buy the top and I am infuriated an Australian company can do this to consumers to make them buy their products. I wanted matching bike short to top but no they won't accommodate. They wont offer refund as clearly I did not receive what I ordered and wanted.
I was a loyal repeat customer to White fox but the few times I needed to reach out to customer service it has been appalling. I received a broken dress and was refused a refund as they didn’t considering it a manufacturers fault even though it arrived to me with the strap broken and unwearable. It’s really disappointing how they treat their loyal customers Show details
Bought a dress, paid the $20 extra to receive that day. Opened package and dress had a hole in seam, contacted them immediately as I needed it for weekend. Decided to then get on the chat in hopes it could be resolved quickly. Connected to a person who asked for a photo of proof the tags were still attached. Send photos and then absolutely no… Read more
response, send another email asking if this could be sorted quickly as I paid the extra to have dress for event on weekend and reply was pretty much just telling me to then pay to send the faulty item back with no details on if they would hurry to send me a new one. Clearly don’t check their items before sending and bad customer service. First time purchasing from them and after that would not recommend!
- +2
The dress arrived already fraying, with loose threads pulling at the fabric before I even had the chance to wear it. The workmanship is extremely poor and the quality feels very cheap. I reached out about the issue, but the response was disappointing and unhelpful. For the price, I expected something wearable, not something that looks like it’s falling apart on arrival. I wouldn’t recommend this product or the service. Show details
Worst website I’ve used!!!! Purchased 5 items for my wife and 2 daughters on a 40% sale, sizing on jumpers were massive so I needed to send back, reached out to them to try and exchange but AI website had no options. Few emails back and forth I think I had a person respond finally and said store credit ONLY and cannot exchange, they also cannot… Read more
honour the 40% discount even know im buying the same items in different sizing, they advised to join VIP and keep and eye on sales but here’s the catch, only 1 promo code can be used, so my store credit needs to be used on full price items!!!!! What an absolute rubbish website….. never will I buy another thing from this company
Latest follow-ups
a.Bad/incorrect size cart, we followed measurement but still to big. b.Also VERY BAD quality. c.They charged us $10 for returning even though its their mistake. Under Australian Consumer Law, if a product is not fit for purpose, the retailer is… Read more
generally responsible for the return shipping costs.
d.They also refused to refund to our card, ONLY want to give a credit note.
Under the Australian Consumer Law (ACL), a business cannot force a consumer to accept store credit instead of a refund when the consumer is entitled to a refund. If you are entitled to a refund because a product is faulty or not fit for purpose, you can demand a refund, not a store credit.
e.This has been lodged with NSW Fair Trading and encourage everyone who had bad experiences to lodge.
Follow-up · They are a business with 0 ethics. Why someone would buy anything from them beggars disbelief.
Very poor customer service and fabric quality, I purchased a dress and the fabric is so itchy! It wasn't the type of fabric that would usually be itchy either. You cannot return for a refund OR AN EXCHANGE even you require a different size! So if… Read more
you received an initial 20% discount, you will only receive a credit for this to then have to re-purchase a different size at full price! Really poor business.
Follow-up · They FINALLY sent a return label… and nearly a month later, I am STILL waiting for my refund. Really dodgy and poorly run company.
I returned a bunch of items for store credit (because they wouldn't refund) (I paid for the return label) and it took more than 1 month for them to apply credit. I messaged them twice a week for a month about credit because I needed to make another… Read more
purchase but had been waiting for the credit. Finally I received the credit of $204.51 and made a purchase and made sure l applied the credit to my cart at checkout. However when I checked my bank account, I saw that they charged me the FULL amount instead of the difference with the credit. It was a complete bait and switch and robbery for them to do that. I have been emailing them for weeks now requesting that they refund the $204.51 that was supposed to be applied to my order and they are refusing. I was charged $242.74 but was only supposed to be charged $38.23 and need to be refunded $204.51
And to make matters worst they said my credit expired after this so I still couldn’t use it. Complete crooks! The right thing to do would have been to refund the amount but at the very very least, give me the credit back on my account.
Follow-up · It’s been awful. I still can’t believe they refuse to do the right thing. They are horrible people.
Positive reviews
It only took two days for my order to arrive and I adore the clothing that I ordered. The jumpers are true to size and are a flattering fit. Very happy experience shopping with White Fox and I will be ordering more. Show details
Find out how White Fox Boutique compares to other Clothing Shops & Brands
Know better, choose better.
I've only experienced positive dealings with White Fox so far, so it's surprising to see so many people who've received the opposite service. I personally adore the loungewear section, it's a great store filled with fleece & free forming clothing! When I purchased my first few items I will admit that there was an issue with the sizing. I had… Read more
bought a few pairs of shorts in different colours, but also 2 different styles. It seems the collections which they have on their website are quite unique from each other. So I made a return of the style that didn't fit me properly, then ordered that colour in the same style as the shorts which did fit perfectly. A seamless & straightforward process. Mildly annoying that there's a difference between sizing across collections, but once you know which is the best comfort & look for you it's acceptable. The several purchases which I have made over the last few years are all in excellent condition, even after many washes. There is absolutely no colour fade or problems with the print falling off the garments. I love my trackies & shorts, especially the range of fun colours there are to choose from! White Fox for gold!
As ordered – I saw these reviews and was worried! But very thankful my order arrived, order was despatched 7 business days after ordering and delivered 2 days after being despatched. The items look good and the sizing is accurate. The materials are good quality. Christmas presents for my granddaughter. Show details
Negative reviews
It was my worst online shopping. Their customer service is so funny. Their website is so funny. The sizes are the most funny sizing you ever seen and they don’t refund, exchange or any help. They just want to charge you and after you pay money, they don’t help you in anything. Never buy anything from them. I think their review is fake. It should be one star or less. Show details
White Fox has been such a letdown. Their strict “no exchanges” policy is frustrating enough, but the quality of the clothing makes it even worse. The loungewear faded incredibly quickly and developed those little fabric balls after barely any wear, which is not what I expect at this price point. Overall, the experience and the product quality were both disappointing. Show details
Horrible & pathetic excuse of a business. Not only is their sizing completely off and not consistent- but when they fail to provide accurate sizing information and you purchase they don’t offer any direct refunds. They offer store credit, which okay cool. BUT WHY DOES IT TAKE 3+ weeks for that to be received? For a company who sells $100 polyester… Read more
I would have thought there was some sort of “luxury” experience or element to shopping with them. SHEIN has better customer experience… riddle me that
Recent reviews
Their return policy is that if you want to return then you cannot get your money back you will receive it as store credit!! which is not convenient anyhow my daughter ordered 2 dresses which we returned so i was stuck with credit and i wanted to use it beccause it expires which is funny . i ordered a short and i received totally different item a… Read more
top corset and i emailed them and they apologized , i couldn't generate a return label bc i received the wrong item so they said they will email me one which i didn't receive on my email somehow was in my junk mail so i emailed them again like pls i need a return lable and they said oh sorry you passed the 30 days and now i lost my money and am stuck with an item that i did not order and i cannot use , i wanted to share my experience because am so frustrated and don't want others to be in my shoes.
Non existent customer service, they gaslight you and then tell you they will move you to the back of the queue if you email them more than once. I paid the extra delivery fee but my order did not arrive and they are ignoring my requests for updates. If they explained what the delay was I could understand, but lying, gaslighting and then ignoring a… Read more
customer proves what a farce this greedy rip off company is, probably choosing not to spend money on employing more staff just to make more money.
Put shirt on the first wear and within a minute, realised there was huge hole in the sleeve. Wouldn’t accept return or give a replacement as tags weren’t on. Poor customer service. Won’t be ordering again.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.