??!
1 photo
WhiteStar Group Home Loans

WhiteStar Group Home Loans

5.0 from 41 reviews

Reviews

(39)
(2)
(0)
(0)
(0)
  • Transparency
    4.9 (20)
  • Customer Service
    5.0 (22)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (21)
  • Timeliness
    4.9 (21)
  • Loan used for
    • Refinancing (11)
    • Second Home (3)
    • First Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)
Fiona and Matt

Fiona and MattGreater Melbourne (Outer), VIC

Fantastic customer service

published

Needing to change banks recently seemed daunting until I spoke to Narelle. She was friendly and helpful, and really understood the situation my husband and I were in. Narelle explained everything in simple terms, and worked hard on our behalf. She kept in regular contact (even outside of work hours) and helped us each step of the way. I can’t thank her enough, we definitely wouldn’t have achieved such a great result on our new home loan without her. I also want to thank the other staff I dealt with. Everyone was very professional but also easy to discuss things with.
I would highly recommend Whitestar and plan to use their services again in the future.
Fiona and Matt

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Loan used forRefinancing
See all answers
Luke

Luke

  • 2 reviews

Excellent service

published

Can't thank Narrelle enough. Went the extra mile to help , always kept us informed during the application process and things were explained simply .Highly recommend and will definitely use whitestar for future purchases

Transparency
Customer Service
Application Process
Timeliness
Loan used forSecond Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Excellent service

published

We used whitestar and were very happy with the service and outcome. Very helpful, Excellent service. We will highly recommend to others who need a broker and definitely will use again in future.

Customer Service
Application Process
Timeliness
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Home Loans

Find out how WhiteStar Group Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Dianne

DianneLongwarry

  • 2 reviews

Fantastic service

published

From the very first call all of the staff were very professional and helpful. Nothing was too hard .Easy and fantastic to deal with .Whitestar was highly recommended from a lady i know.
Everything was prompt and quickly dealt with

Special thanks to Emma and Eric
Both

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Suzi

SuziGreater Melbourne (Inner), VIC

Thank u 2 Maria

published

Thank u so much 2 Maria 4 all her help support and advice.she has been so patience wif me 2 try 2 get documents frm my ex husband.always follows up 2 c how I'm going wif the documents.i couldn't ask 4 a better person 2 look after me.thank u so much.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

A company who deserve your business

published

We've been with WhiteStar for years now, and they're always ready to help. Special mention to Emma and Eric who are a pleasure to deal with, always returning calls or emails with professionalism, courtesy and best of all honesty at all times. Highly recommend this team.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateSeptember 2019
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group

This was just what we needed!

published

We were so happy with the service , advice and professionalism that has been provided through WhiteStar. Dealing with Maria and Eric so far has been wonderful. Highly recommend them to all. Thanks again!!

Transparency
Customer Service
Loan used forRefinancing
1 comment
WhiteStar Group
Customer S.WhiteStar Group

The reviewer stated that an incentive was offered for this review

Cris

CrisSouth East Queensland, QLD

Amazing service and professionalism

published

Every step was informative and supportive towards my needs and wants.
Clear information was given and they are just fabulous people to deal with!
Used 2 times already and highly recommend! You will be well looked after!

Transparency
Customer Service
Application Process
Timeliness
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Whitestar = the best

published

I love Whitestar. They have been absolutely amazing with their service through multiple property transactions now. They've helped me when other banks and brokers can't. I can't praise them enough.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Home Loans

Find out how WhiteStar Group Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Linton C.

Linton C.Richmond-Tweed, NSW

Finally a yes I can attitude

published

Customer service was excellent and even though I had few personal hiccups along the way they kept calling and checking up on how things were and progress of application.
Only problem was being let know the length of time it would take too process and finalise. Apart from that A1 service thanks guys

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRenovation
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Exceptional, professional and friendly service

published

My customer experience was excellent beyond expectations. Jo C my broker was exceptional, professional and friendly. I was updated on progress of my application all the way. I did not experience any unexpected extra costs or other issues in my home loan and am satisfied with the rate I got. I would unreservedly and unequivocally recommend WhiteStar to anyone seeking a home loan and professional help by a team with integrity, efficiency and down to earth listening skills.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used forSecond Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Manu

ManuGreater Melbourne (Outer), VIC

  • 2 reviews

Just awesome

published

Since the time we were introduced to white star group Jo and Eric were just magnificent
Took the stress of me head and deliver what they say
Thank you guys

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJuly 2018
Loan used forFirst Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thank you to Joanne C

published

I would like to personally thank Joanne C for guiding my wife and me through the process of refinancing our loan. Joanne was very professional, transparent and knowledgeable during our interaction with her. She pointed us in the right direction and assisted us in ways that we did not think was possible. She kept us in the loop at all stages of this process. Joanne is a very kind and empathetic person and we are thankful and blessed to have had dealings with her. I wish Joanne all the best for her future and would recommend 100%. Thank you from the bottom of our hearts.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
flecker

fleckerMelbourne

  • 3 reviews

Exceptional Customer Service from Joanne C

published

I would like to commend Joanne C for her empathy and guidance. She is our guardian angel and showed us ways that we did not know existed. Well done Jo.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Helen Bilston

Helen Bilston

  • 2 reviews

Awesome

published

Evenly, Eric & team at white star are fantastic they got us a fantastic rate, couldn’t ask for better staff, always letting us know & updating us, we wouldn’t go any where else.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

The reviewer stated that an incentive was offered for this review

Home Loans

Find out how WhiteStar Group Home Loans compares to other Home Loans

Know better, choose better.

Compare all

Amazing

published

The team at white star JO C ERIC AND JOSH everyone I’ve dealt with have been incredible so supportive and got the best result for me highly recommend this team to anyone wanting to refinance or sort out finances they are so professional and personable that they make the whole process remarkably easy
I will forever be grateful
Thank you again so much
Cindy Price

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used forFirst Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
John and Krissy

John and KrissySydney Surrounds, NSW

  • 2 reviews

I recommend anyone to switch there home loan and go with whitestar

published

I wouldn't hesitate in using whitestar again. They saved us. Amazing staff. Im out of debt thanks to there amazing dedication and wanting to help us. Please use them. I know i will be again.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Couldn't of done it without Whitestar

published

Thankyou so much Maria ,Eric and the whole team at White Star.
After tragically losing my husband l was suddenly faced with the real possibility of losing my family home.Whitestar found me a loan and consolidated my debts into one easy no fuss payment.I can't thank you guys enough.Id highly recommend Whitestar to anybody wanting to consolidate,purchase or build a new home.They take the stress and fuss out of the whole process.thankyou Whitestar

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2019
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Clare

ClareGreater Melbourne (Metropolitan), VIC

Amazing service! Amazing staff!

published

After having difficulty trying to secure a home loan through another broker, I decided to try Whitestar. Their level of service was incredible. Emma and Rebecca were great, and they sorted out finance for my house build very quickly. I would highly recommend this service to anyone looking for a home loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forHome Construction
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
  • Verified customer

Excellent customer service and advice

published

Emma was amazing, always kept us updated on progress, nothing was to much trouble. The whole staff are so professional and caring, making the whole process easy. I highly recommend Emma, Rebecca and Katrina

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan Start DateApril 2019
Loan used forInvestment Property
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Page 1 of 3

See all WhiteStar Group reviews

Questions & Answers

Janie

Janieasked

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,

Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to info@whitestar.com.au so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
info@whitestar.com.au
1300 652 842

Get an answer from our members and WhiteStar Group representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.