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Whizz

Whizz

3.6 from 82 reviews · View Statistics

Reviews

  • Rates and Fees
    3.3 (9)
  • Job Satisfaction
    3.0 (10)
  • Timeliness
    3.2 (9)
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Thea T
Thea TSydney, NSW

Do not use this company

published

was told on the day of the end of lease clean that they were unable to find a cleaner despite having booked the week before.
Took a tremendous amount of effort to obtain my refund as their customer service team was not across how to refund via Zippay.
Stay away!

Incentivised ReviewNo
Jim Smith
Jim SmithSouth East Queensland, QLD

WORST CLEANERS EVER!

published

I employed Whizz cleaners which is a subsidiary company of Jarvis. They called me when finished and I inspected the cleaning which was not completed to any standard, they informed me that they had to go to another job and if they have to come back they will. Property manager requested they come back and still they didn't clean correctly, I wondered what they did for four hours! In the end I cleaned for one hour and rectified the issues and it's all done, I should have done it myself! Never again!

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz
kurt.preshaw
kurt.preshawSydney, NSW
  • 2 reviews
  • Verified

Not reliable, not trustworthy or not competent at customer service or cleaning

published
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Rates and Fees
Job Satisfaction
2 comments
Whizz
Whizz t.Whizz
kurt.preshaw
kurt.preshaw
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Bill
BillGreater Melbourne (Inner), VIC

Exactly what was needed

published

Had an end of lease clean done this week when I moved. Oven is now immaculate, all surfaces look new, and I’m now very happy to hand over the keys.

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz
RLL
RLLSydney, NSW
  • 3 reviews
  • 1 like

Perfect, will use again

published

Terrific outfit, great communications, first class clean. They provide whatever specific cleaning service you might require. I was not at home, everything I asked for was carried out. At least three calls from them keeping me updated.
I wouldnt hesitate to recommend Whizz to friends and family.

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz
Lauren busy Mum
Lauren busy MumGreater Melbourne (Inner), VIC

So reliable and easy to book

published

I have my house cleaned every 4 weeks by Whizz cleaners. They always arrive on time and do a great job. Competitively priced too and feedback is requested. Highly recommend

Rates and Fees
Job Satisfaction
Timeliness
1 comment
Whizz
Whizz t.Whizz

Hi Lauren, thanks so much for the feedback! We will be sure to let your cleaners know you were happy with them.- Kind Regards, Whizz Management

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Jessie
JessieSydney, NSW
  • Verified

Awful do not use

published
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Job Satisfaction
Incentivised ReviewNo
2 comments
Whizz
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Jessie
Jessie

Really efficient clean

published

Booked a clean last minute, initially Whizz tried to see if I could move the clean to the next day. After letting them know I need it today they sourced a cleaner that was available in the next hour. The cleaner was fast and efficient. The customer service from the Whizz agent was also great. Would highly recommend.

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz

Hi Stephanie, we are glad to hear you had a great service with Whizz! Thank you for the feedback.- Kind Regards, Whizz Management

Great Cleaning Company

published

Professional, reliable and honest. Household cleaning the way it is meant to be. Have been using this service for years and we are very happy. A massive help for a big busy family.

1 comment
Whizz
Whizz t.Whizz

HI, we are glad to hear we could assist you with the cleaning. We will be sure to let your cleaners know they did a good job. Thanks for the feedback.- Kind Regards, Whizz Management

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AliceB
AliceBGreater Melbourne (Inner), VIC

Couldn’t be happier….

published

Been using Whizz for a number of months now. Cannot fault the cleaning by Spotlight Property Services nor the customer service team at Whizz…. Love coming home every Monday to a freshly clean home. More than happy to recommend

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz

Hi Alice, thanks for taking the time to write your review. We will be sure to pass on your feedback to both the cleaning company, Spotlight Property Services and our very own Customer Service Team. Kind regards, Whizz Management

Parry
ParryGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Never Showed up and they just said sorry!!!! Do NOT TRUST

published

I booked a home cleaning on Tuesday for a home cleaning on Friday at 3pm because I had guests on Saturday trusting that they do the job.
I received a confirmation email and a message a day before that the cleaner will come. I had to stay home on the day so that the cleaners have no [problem accessing the property.
On the day, no one showed up. Had to call them several times to finally (after 1 hour and a half) hear that the cleaners cannot come and they can reschedule!!!
I asked for cancellation and compensation as I had to find someone else urgently to do the job. They refused to give any compensation and only cancelled!
ABSOLUTELY UNPROFESSIONAL!!
Do not get into this scam. really waste of time, money and energy.

Rates and Fees
Job Satisfaction
1 comment
Whizz
Whizz t.Whizz

Terrible at Cleaning

published

They told us they might not be able to make it the day we requested, then they were late showing up. Wouldn't have been a big deal if they hadn't done such a terrible job of "cleaning". They were there about 40 minutes total. We had to revacuum the carpet, because they hadn't picked up most of the dirt and cat hair, which we can do easily enough. They didn't clean any of the surfaces. They had been wiped lightly with a dry cloth, but none of the dirty or sticky spots had been truly cleaned. It says they'll wipe down kitchen appliances, that wasn't done. It says they'll empty trash bins, that wasn't done. Just an overall shotty job. Will never use them again.

Rates and Fees
Job Satisfaction
2 comments
Whizz
Whizz t.Whizz
Savanna
Savanna
Helen H
Helen HSydney, NSW
  • 11 reviews
  • 5 likes

Never showed up

published

I booked a cleaner and paid the extra to have a same day clean and no cleaner could be allocated. It was the second time we had cleaners pull out last minute so a big waste of time. Don’t take money if you can’t carry out what’s promised. My money was refunded but disappointed this service can’t deliver on its promises

Incentivised ReviewNo
1 comment
Whizz
Whizz t.Whizz
Sania G.
Sania G.Sydney, NSW

Great service prompt and affordable

published

Booking and payment was easy
Arrived on time
End of lease clean was accomplished to a high standard
Cleaners worked in a timely manner
All requests were accommodated
I’ll. Be using them again for regular cleaning

1 comment
Whizz
Whizz t.Whizz

Hi Sania, we are glad to hear we could assist you with your End of Lease clean. We will be sure to let your cleaners know they did a good job. Thanks for the feedback.- Kind Regards, Whizz Management

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Varun A.
Varun A.Sydney, NSW

Very good service

published

Whizz offers a Very good cleaning service. App is convenient to manage or alter bookings. Cleaners are professional. They do their job well everytime and are mindful of your personal belongings and space. I use the service regularly

1 comment
Whizz
Whizz t.Whizz

Hi Varun, thank you for your feedback and we're glad we could be of service. I will be sure to let your cleaners know they did a great job! - Kind Regards, Whizz Management

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