- Very small
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- True to size
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- Slightly large
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- Very large
Ordered 2 pairs of shoes online Wednesday night and received order confirmation Thursday morning. Shoes were delivered to Rockhampton (before 10am) the very next day (Friday) from Victoria! So impressed with this customer service. Show details
Refusal to cancel order sent to wrong address, poor customer service I placed an online order with Williams Shoes and immediately contacted customer service after purchase to advise that the delivery address was incorrect due to a PayPal Express Checkout error. My correct address is updated and visible in my PayPal account; it was a PayPal error.… Read more
Despite notifying Williams before dispatch, I was advised they could not update the address or cancel the order and was instead told to contact their third-party courier (StarTrack). StarTrack is contracted by Williams, not by the customer, and only the sender is authorised to request address changes. Expecting customers to manage a retailer’s courier relationship is unreasonable.
I then requested cancellation so I could reorder correctly. This was refused, and I was advised to “return the item once it arrives”, despite the parcel being sent to an address I had already advised was incorrect. I cannot return goods that are not delivered to me.
The order was shipped anyway and is now in transit to my old address. A PayPal claim has been lodged seeking a refund.
This experience reflects very poor customer service, rigid scripting, and a refusal to take responsibility for resolving a straightforward issue that was raised immediately. I’ve had similar situations with other retailers in the past, and they resolved it by contacting their delivery provider directly.
I would not recommend Williams Shoes based on this experience.
OK…but not great! I ordered a pair of sneakers through the Williams interface and selected what I believed was AU/UK size 9. All online windows in the order interface showed Size 9 thereafter – ONLY Size 9…as pictured in the attachment. The… Read more
shoes that arrived were in a box with 9 in the largest type-size on the box label – but it was US 9 that was prominent. Elsewhere on the box label it showed Size 8 AU/UK size.
I emailed customercare@williams shoes. The return email stated: 'Thank you for contacting us. All orders undergo a thorough quality assessment upon being picked and packed. We apologise for the oversight in this instance. So that we can have this issue resolved efficiently and let our warehouse know of this error, are you able to please provide us some images showing the shoes you have received. We will also need a photo of the shoe box the shoes came in showing the style name.'
I responded: 'It would appear that a size 9 US has been picked and packed instead of a size 9 AU/UK. Understandable given that the typeface of the US size is the predominant type size on the label.' I took photos as directed and attached them to that email.
The next day I received an email from customercare@williams shoes: 'We are very sorry this has been your recent experience. Attached is a prepaid return postage label for you to send this item back for a replacement - there will be no cost to you. To help us get started on organising your replacement, we kindly ask that you return the item within 7 business days using the provided label. As soon as we see the return on its way, we’ll begin arranging your replacement right away.'
I repacked the shoes with the original post pack, printed the supplied postal label, wrapped the box in waterproof plastic and lodged it at the PO the next day, 11th July.
On Tuesday 15th July, tracking indicated that the return had been received at the Williams warehouse but there had been no notification to me that the replacement was arranged 'as soon as they saw the return on it way'…as claimed. (Whoever writes these customer communication messages in the first place is apparently not communicating the claim to the people who are supposed to be carrying it out.)
I emailed to enquire. The response was: 'Thank you for reaching out to us regarding your replacement. Our team have begun sourcing your replacement, and as soon as this is complete and the item has been shipped we will be sure to update you with new tracking information. We appreciate your patience and understanding, have a lovely week!'
On Friday 18th July the replacement shoes arrived – and were the wrong size again! US 9…not AU/UK 9! I emailed: 'The replacement shoes received today are the same size as the last pair…which were the wrong size and returned!'
The response was: '…the size 9 indicated on your order when on the website was referring to the default sizing for this style/brand, which is US. I can confirm that the ordered size from the beginning was a US 9/EU 42. In terms of exchanges, we do not facilitate them for change of size via our online returns. What we offered you was a replacement with the assumption that the size sent to you was incorrect. However, upon further investigation we found that it was in fact the correct size being sent to you.' (Apparently the explanation in my original email was not clear enough.)
SO…be aware that if you order online from Williams, as your order progresses through the various stages, the size you are seeing may be the US size.
They added: We apologise for the inconvenience caused, however the offer of exchanging in store or returning for repurchase is all we can offer from here.
I took the first part of that advice and took the shoes back to the nearest Williams store intending to get a refund…because the retail stores website showed that style and size of Colorado sneaker (on special) out of stock at all of the accessible Williams stores in the region.
As it happened, they had the shoe style in stock…and in the size I needed! The exchange was effected without drama. I even bought another pair of shoes while I was there.
The customer service communication presumably out of the actual online warehouse was polite, professional, patient and helpful…but the whole US size thing out of a Melbourne Australia warehouse for Aussie customers is just bizarre. If I see Williams shoes I like in future I’ll go to a retail outlet…regardless if the website shows the item as out of stock there!
Follow-up · In response to the email "the community wants to know more” and “How has your experience been since your original review?…Top follow-up questions readers have asked about your review: • How did the in-store exchange process compare to the online experience? • What made you decide to buy another pair during the store visit? • Have you noticed if… Read more
Reviews with attachments
- +1
Sent a pair of dirty, used shoes. Box torn, tissue wrapping torn, support/packing from inside shoes missing and leather toes all creased from where shoes have been worn and someone has been walking in them. I had purchased two pairs, which arrived separately, one pair new in pristine condition (both box/wrapping and shoes) the other pair clearly… Read more
used and filthy. I am now instructed in printing a label, wrapping the shoes in waterproof packaging, and a trip to the PO to stand in line for half an hour, before they will send me a replacement pair of shoes that have not already been used by some filthy grub and returned for a refund! Also worth noting, staff member states ' there will be no cost to you'. I beg to differ - fuel, time, wrapping and printing are costs the customer should not have to bear. Buyer beware.
Never buying again. Got sent a pair of boots one had be clearly worn with scruff marks, had lighter tan colour from the other boot. Asked for and exchange and new boots to sent out but got a refund instead.
After reading reviews of poor customer service, I fortunately, have not had to deal with service dept. I ordered pair of Makes Tan Long Leather Boots online 03 March '25. Boots arrived 10 March '25. Everything seems ok. Boots are what I ordered. Right size sent, hopefully they will last. Show details
Beware buying online – Beware buying shoes online. If they don’t have stock of the item you purchased, which is frankly inexplicable, you will have to chase and chase a refund of the product and postage. Very frustrating experience buying school shoes this year. The explanation was “we had unexpected popularity and speed of purchase of this product”. No guys, it’s a… Read more
simple maths problem. You are greedy. And forgetting to and delaying customer refund? Too popular to refund for several weeks? Oh, my bad. Sorry to be a bother, I was just hoping to send my kid to school with shoes this year…
Stay away – Do not purchase from this company Bought shoes off there website They sent the wrong ones Have used there text system have 3 x ticket numbers a person named zena replies with the same message over and over Used there live chat which takes you nowhere Have emailed twice with no reply Save yourself some stress and go to a company that values customers and customer service This company Cleary doesn’t
Positive reviews
Fantastic service & speedy delivery – My goods arrived within a week, but one pair of shoes was not what I had ordered. This error was rectified immediately and the correct footwear arrived 4 days later. Fantastic customer service, extremely happy with the quality of the footwear. This company is to be commended and highly recommended. Thank you. Show details
Amazing service! – After reading many negative reviews on Williams I was disappointed for placing and order and not expecting much! But to my surprise my shoes arrived approximately 4 days after placing my order and the communication I received from day 1 was excellent. My dealings with Williams was nothing but positive and would use the site again and recommend. Show details
Grandsons First Shoes for School – "We purchased our grandsons first pair of school shoes - he loved having his feet measured - the staff were over whelmingly kind and professional and he was so proud carrying his shoes out of the shop. Thank you.” Show details
Negative reviews
Terrible experience! – The material/texture of the jersey I received including printed elbow patches was totally different to what was shown on the Willams Auckland online website, and sizing was also all wrong. I would not buy another product from this firm, they are a rip-off! Show details
waste of time and no assistance – ordered 2 pairs and continued to payment but would not be granted 2nd pair 1/2 price. several times I tried to join the club but it didn't accept my details. tried the chat which is virtual so no assistance there. called the 1800 no. but the phoneline kept disconnecting stating there was no one there! one of the shoes I ordered is now not… Read more
available!! because product sold out. Not many stores in the are have the shoes only whoop whoop locations have them. writing after overnight trying to order online.
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online stock numbers wrong on their website – I purchased 2 pairs of shoes online that appeared in my shopping cart and paid for to them, to only receive an email, on delivery of one pair of shoes, stating they had run out of stock of the other order and I was to get a refund. Poor service & online management of their stock.
Recent reviews
Poor customer service and products – Poor quality shoes and customer service refuses to refund. Purchase 2 pairs of shoes for my son and both pairs had holes in them from day one. Have reported my experience to Fair Trading. Will never buy with this company again.
I was sent an odd pair of shoes – I ordered a pair of shoes. I received TWO left shoes in a box. I emailed customer service stating what happened, their response was THEY ARE UNBLE TO REPLACE OR EXCHANGE ITEMS. So it is up to me to return shoes and repurchase another pair if I so choose or get a refund. I asked if they could send me a correct pair of shoes that I had ordered and… Read more
I take these odd pair into my local store… there response was no. Not good enough, no more shopping with Williams again.
- +1
Unhelpful and stubborn customer service – I spent over $500 on 2 pairs of boots and 3 pairs of sandals. The sandals fit, but the boots did not, and I also noticed inconsistencies with the finish on the boots and requested a refund. After taking photos of every angle to prove I hadn't worn them, I was denied a refund. Why? Because I threw out the boxes and stuffing. I have the receipt, but… Read more
it wasn't good enough. They said to try my luck in store, they might refund me. Save yourselves the trouble, don't bother with this company. UPDATE: I went in the store to see if they'd refund me, and I was refused. They wanted the damn boxes! NEVER AGAIN! DO BETTER!
Terrible online service – Absolutely incompetent and lazy online service. The lovely assistant in a shop ordered a pair of shoes online as my size not available in store. 10 days latter I still had not received shoes nor any confirmation of order or any communication, tried multiple times to ring customer service and no answer. I went back to the store and another fab… Read more
assistant rang online customer care who said difficulty getting shoes. Assistant told me they were in 4 stores so I immediately rang one of those stores and had them put aside pair, at the same time I emailed online and told them due to their inaction I wanted cancellation and refund. They ignored and so I now have had to pay postage for a pair of shoes that I now need to return due to delay by online workers. There online service staff need performance management
William shoes terrible service – I ordered 3 pairs of shoes through Williams online. 2 pairs were delivered separately and I was waiting for some time patiently for the third pair assuming they were still coming. I eventually spent 30 minutes with them online to be told that the third pair were out of stock and that an email would be sent in relation to this. I am staggered that… Read more
I had to ring thinking the item had been misplaced somehow a considerable time after purchase and receipt of the other 2 pairs of shoes. It also means I lost the half price discount for the second pair promotion as that was applied to the third pair that never came. Terrible inconsiderate service.
- +2
Would never buy from Williams again – Purchased two pairs of shoes online, both with flaws. In one pair the shoes didn't match and the other pair was scuffed. Show details
Broken website – When checking out I changed the delivery address as I had recently moved homes. After typeing the address in and selecting the correct property I continued to follow their check out steps. When I went to payment after selecting PayPal it sends you to the log in page. After completing the steps I ended up back at the Williams check out page to… Read more
process the order. Despite selecting all the correct information. The order still processed using my old address. My PayPal had already been updated to the correct address. It’s like the Williams shoes website decided to clear my choices after the fact. Despite ringing up and advising the customer centre of this issue. They first blamed PayPal and then me for the issue. Due to their policies they would not cancel or amend my order address. Then on top of that they told me to speak to auspost (StarTrack) about redirecting my parcel. As many would guess this also was not possible cause the post office processed the parcel during night hours and I had to call them between 8am and 6pm. Really felt let down given this is a known issue with Munro footwear groups websites. The fact you cannot cancel an order after being made is ridiculous. They claim it’s cause they start packing right away however, no one was going to be packing during a public holiday. Why not give people an option to cancel within a short period encase issues like this arise. It really feels like as long as Munro footwear receive their money they don’t care whether their customer received they product. Also their online feed back form is broken.
Bad quality – I brought two pairs of kids school shoes at williams shoes online at the start of this year and they lasted 3 months , within the first week the stitching at the front of the shoe sole came undone the shoe its self leather material started peeling off they looked as if they were old already don't last I've brought shoes from kmart that have lasted… Read more
longer. I wanted to buy something better for my children and spend more on the shoes and I had to go buy another pair from a different shop as no one replied to my emails throughout the year ,they were still under warranty at the time but now they are not and I never got a reply I rang the store they said they had nothing to do with the online store such a scam crap shoes crap quality crap service never shop here again
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Scam, unreliable, no communication, no delivery! – I sent an order and paid. Tracking claims they were delivered BUT nothing has been delivered over a month now. I have emailed and sent messages with no response. There is no way of contacting. This seems to be another scam.
Truth or items never turned up – Two shoes ordered one pair arrived the other never turned up disappeared like Harry Potter No one answering emails or phone calls 6 weeks very disgusting retail store and online Never again StarTrack has investigated this particular company blaming StarTrack when its Williams shoes from Melbourne they treat customer complaints and feedback like… Read more
we are not human beings instead use little robots online to answer messages for them Bad reviews they become 2024 worsen online company treat us like stupid fools it’s rude to do this everyone
DO NOT order from this website!! – Online store Totally believed this was a legitimate website. All the current styles are there. There was an extensive range of shoes but they did not arrive. It tracks that the package was lodged with Australia Post website but 6 weeks on the shoes have not turned up. The real shoe store should have this fake site taken down. Report this if it has happened to you.
Don't order from this website!! – Totally convinced this was a legitimate website. All the current styles are there. Extensive range.Shoes have not turned up. The real shoe store should have this fake site taken down. Report this if it has happened to you.
Total scam – I purchased a pair of sandals on 31st October, received confirmation email.with tracking number, still.waitung, emails are all going unanswered and tracking number is saying an error has occurred.
Scamming – Ordered shoes 2 weeks ago and have tried emailing them to see why my shoes haven't been shipped and it saids email doesn't exist. I believe I have been scammed be careful before ordering shoes from Williams
Fake site – I ordered 3 pairs of shoes back in Aug. Received confirmation email. Received tracking number . Was told parcel had been delivered . I emailed to say I didn't have the parcel. I got a reply asking if I wanted a refund or should they send the shoes again ,? I asked for the shoes. They didn't come . I emailed again, and I kept getting a reply from a Mary saying please be patient. Clearly a scam and.they are never arriving ! Scam
Order has never arrived – I ordered a pair of sneakers 6 weeks ago, paid for fast delivery, I was told delivery would be 5-8 days. Every email is answered with please patient!! I’ve asked for a refund but because the order is somewhere between the USA and my address they won’t refund. This is a scam company hiding behind the Williams name. AVOID AT ALL COSTS!!
Fake website – Ordered online and paid $78 supposed to be 15 days delivery. Finally 21 days later tracking says Delivered, No delivery as was home all day driveway has 100% view from office. NO answer to email. Ring Williams shoes to find out my order number is not Williams shoes order number. They are aware I was scammed by a fake site.
Order online with caution – Order online with caution. One pair of shoes I ordered didn't show up, and it wasn't until I enquired that I was told they were out of stock. I was refunded half of the shoe cost, until I followed up and the other half was refunded. I pointed out that the shoes were still on the website in my size, and was told it takes up to 72 hours for out of… Read more
stock items to be removed. (Although at this point it was a couple of weeks after my order.) Overall a bad experience, the hassle not worth it.
Flex 3 – Online ordering Flex 3 Supersoft. Faulty at the instep from manufacturer. Flex 3 Supersoft. Black pumps I’ve been trying to source for 3 years. 1st pair I ordered were too small, at size 12. I am an 11. Ordered the 13 which were too big but no one checked to see how badly bowed they were at the instep. You couldn’t walk in them. The consultant at… Read more
Rivertown forum WA was most helpful but unfortunately I think my shoes frightened her customer from a sale when the consultant offered to order her a larger pair. Very poor. It makes me wary of ordering other shoes on line . A shame because I found larger sizes and shoes I like. Very sad that I have had 2 order 2 lots of sizing after reading the reviews posted.
Scam alert – I wanted to buy two pairs of shoes from https://williamshoesonlinesale.com/ because neither was available from the Williams or Mathers websites and the prices were much cheaper than in the usual stores. Unfortunately the website wouldn't accept my email even after several attempts, and there's no phone number or address to reach the company… Read more
regarding my email being rejected. I looked further, because the website looked and behaved identically to the usual Williams site (layout, fonts, colours, navigation links), except that there was no possibility of returns. The Privacy statement also contained grammatical errors, and a typo was in the URL. The URL has only one 's' (William not Williams), so I figured it was a scam like the other URL with one 'l' in Williams. I called the real Williams Shoes company and they confirmed this as another scam. Incidentally, I'm still waiting (8 days now) for an email reply from the William Contact page. The typo in the URL is a good give-away that it's a fake website. Buyer beware. I suspect you'll most likely lose your money even though the payment links on the William website look legit. Last time I checked, the web site was still up.
Great service – Shoes arrived very quickly , 3 days , excellent quality. Very happy will definitely order again . Show details
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Can't understand why Williams shoes are not advising people of this fake site. They are getting bad… Read more