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Wilson Homes

Wilson Homes

 Verifiedwilsonhomes.com.au
Wilson Homes
4.9

303 reviews

Positive vs Negative
97%3%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.8
Site Admin ?
4.9
Timeliness
4.7
Structural Integrity
4.9
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.7
Flooring
4.8
Transparency ?
4.8
Kate
Kate TAS
   Verified  TAS, Launceston

We had the best experience with Rachel in the Launceston MyChoice Design studio, she helped us see our vision through and was able to provide varying options for each area of the design, to make sure the process was easy and we came away happy and thrilled to be building. We cannot wait to see the sign and our haven come to life. Rachel was patient, knowledgeable and made the whole process straightforward and clear. Show details ·  1

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Dylan brown
Dylan brown
   Verified  TAS, Hobart

Amelia was wonderful to deal with from day one and nice easy process and any questions I had , she helped me from the first email we had, all 3 times I met up with her in office was on time professional and made everything nice and clear! Show details ·  1

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Fei L.
Fei L. TAS
   Verified  TAS, Hobart

Great support during pre-construction We’ve had a positive experience with Wilson Homes so far. A special thank you to Sherry, Amelia and Lutzia for their patience and support throughout the planning and selections process. We really appreciate them taking the time to answer our questions and help us work through the details. Looking forward to seeing our new home come together! Show details ·  1

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Reviews with attachments

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Vanessa and Ben
Vanessa and Ben TAS
   Verified  TAS, Launceston

Thank you so much, Kara, for supporting us through our Choices appointment. We absolutely loved working with you! What I anticipated would be a very overwhelming experience ended up being so seamless and enjoyable. Your guidance, knowledge, and patience made the whole process feel easy, and we truly appreciate everything you did to help us. Thank you again! Show details ·  1

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Cat
Cat
   Verified  TAS, Hobart

I had such a lovely experience with the MyChoice colour selection process at Wilson Homes. It felt like a lot of decisions to make, but my stylist, Amber, made the whole experience enjoyable and easy. She was incredibly helpful, taking the time to listen to what I liked and gently guiding me in the right direction whenever I was unsure. Her… Read more ·  1

knowledge, patience and eye for colour gave me confidence in my choices. I left feeling really excited about my new home. I'm so grateful for all her help and would highly recommend!

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Alana B.
Alana B.
   Verified  TAS, Launceston

Walking into the Design Studio was honestly a little overwhelming. There are so many decisions to make when building a home, and I expected to leave feeling mentally exhausted. Instead, I left feeling excited. What made the biggest difference wasn't just the displays or the huge range of products, it was the relationship that developed with Kara… Read more ·  1

throughout the appointments. She quickly picked up on the style we were trying to achieve and worked alongside us rather than simply presenting options. It genuinely felt like we were designing my home together.

There were several moments where I was stuck between choices or unsure whether an upgrade would be worthwhile. Instead of trying to upsell me, she talked me through the practical pros and cons, showed me different combinations, and even suggested alternatives that suited both my style and budget. Those conversations gave me confidence that I was making the right decisions, not just expensive ones.

What I appreciated most was that Kara encouraged me to take my time. There was never any pressure to rush decisions, and every question, no matter how many I asked, were answered with patience and enthusiasm. Kara celebrated the little design wins with me, whether it was finally finding the perfect flooring, matching cabinetry colours, or working through laundry colour layout changes until they felt right.

Building a home is such a personal experience, and I walked away feeling like my vision had genuinely been heard and understood. I wasn't just another appointment in the diary, I felt like someone who was being helped to create a home that reflected my family and the way we'll live in it for years to come.

Thank you Kara for making what could have been a stressful process one of the most enjoyable parts of our build. I genuinely can't wait to see it all come together.

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Li and Chen
Li and Chen TAS
   Verified  TAS, Launceston

I had an amazing experience with Sherry and Rachel the day before for my studio selection before building. They understand my needs and work with patients and kindness. Appreciate them. Show details ·  1

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Lucy
Lucy TAS
   Verified  TAS, Hobart

We had our MyChoice appointment with Amber today and honestly couldn’t be happier. Making all those decisions can feel so overwhelming, but she guided us through everything with so much ease and knowledge. She was helpful the whole way through and gave great advice when we needed it. Highly recommend! Show details ·  1

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Belinda and Jason
Belinda and Jason TAS
   Verified  TAS, Launceston

Spent the day with Kara working through our colour selections for our little home away from home. We appreciated the thorough guidance and feedback we received as we worked through the selections for the different areas of our home. Kara’s ability to hear what we wanted and match it with choices made the day easier and the process exciting. We’re looking forward to seeing it all come together over the months ahead. Show details ·  1

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MitchLara
MitchLara
   Verified  TAS, Hobart

We recently just had our selections appointment at my choice design studio in Hobart. Amber was super friendly and amazing at helping us decide on the final look of our home. The whole process was easy going thanks to Ambers incredible skills. Show details ·  1

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Ahliya Hayton
Ahliya Hayton TAS
   Verified  TAS, Hobart

Had the absolute pleasure of working with Amber during our selections appointment today, she made the process so easy and free flowing and wasn’t afraid to lead us in the right direction when building our first home. Thank you Amber! 5 starts! ⭐️ Show details ·  1

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Dylan H.
Dylan H.
   Verified  TAS, Hobart

Our journey with the planning and design stage at Wilson Homes has been nothing but amazing! The team have help us so much along the way especially Project Coordinator Marni, she has gone well and truly beyond what we expect her to do and we cannot thank her enough. We can’t wait to get the build started very soon and we will be recommending Wilson Homes to our friends and family! Show details ·  1

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Steven
Steven TAS 7 posts
   Verified  TAS, Hobart

We highly rate Wilson Homes Construction Manager Will Douglas - consultation, effective / timely communication and his dedication provide us with confidence and peace of mind during this build and into the future with a Wilson Home. We believe our home is constructed well - viewing periodically - and Wilson's achieved a high standard of finish. In addition, our final cost was below the initial estimate - so a bonus. Thank you to all concerned. Show details ·  1

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Nikki
Nikki TAS
   Verified  TAS, Launceston

I had the pleasure of working with Maddison to select the interior and exterior colours and features of my coastal home. It was a wonderful experience from start to finish. Maddison is very professional, knowledgeable and extremely helpful when assisting with materials and colour palettes that compliment each other. Emma, on reception, was also super lovely and accommodating. Overall it was a fabulous experience. Show details ·  1

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Chelsea M
Chelsea M TAS
   Verified  TAS, Hobart

Super happy with our experience during our selections with Sherry, couldn’t recommend enough. We are thrilled to be building through Wilson Homes due to the professionalism of everyone we have worked with so far. Show details ·  1

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Rosey
Rosey
   Verified  TAS, Launceston

Maddison was so great to work with. The process of choosing colours was so much easier than I expected and her knowledge was very helpful and reassuring. I can’t wait to see the finished result. Show details ·  1

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Joe
Joe
   Verified  TAS, Hobart

Awesome help from Airlee and Sherry. Was great not feeling stressed and awesome advice too. Did everything we needed and recommended variety of things for our taste. We were so stressed about it and it went how we wanted it to go if not better. Show details ·  1

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Belinda Q
Belinda Q TAS
   Verified  TAS, Launceston

We had a wonderful day in the mychoice studio very helpful and knowledgeable staff, made our choices very easy, looking forward to seeing our selections come to life, can't wait for our home to be completed. Show details ·  1

Latest follow-ups

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Donna R.
Donna R. Tasmania 11 posts
 Published  · Edited   Verified  TAS, Launceston

Error after error AFTER ERROR, then bailed with invented reasons – Prior to my last rating 9 months ago of exceptional, Wilson Homes failed to continue in this manner. Sole female income earner with 2 adult disability sons living at home. How hard would it be to build a house to suit all requirements? Very hard… Read more

apparently when asking to be presented with an error free plan for the last 9 months; same errors (outdoor shower and laundry door opening accessibility), then Wilson Homes late 2023 threw another being not transparent that they had a fixed price quoting error in retaining walls. Worked through retaining wall, other two issues continued with numerous requests to rectify. How hard is it to have a usable laundry door and an outdoor shower for dog grooming? 9 months of hard, that's how hard; but wait! Early 2024 Wilson Homes submitted for planning approval and drafting threw in yet another error of an indoor heat pump unit on a ducted heating plan!!!

I cancelled the meeting for today via email until such time as I could be presented with an error free plan. Today I received an email and letter from regional manager saying as I had failed to appear for the meeting, and due to Wilson Homes deciding 'for me' that I can't afford this build (without asking me, $140k+ income for this financial year!!!!) they will not be proceeding to build a house for me.

I had finished all selections end 2023, just waited for drafting to get the house plans correct, my affordability had doubled in the interim as I worked my butt off to achieve this.

Just a waste of time since first contact 9th June 2023, at a cost of over $30,000 for myself. See google reviews for more.

Avoid... This circus can't even get an outdoor shower right (not a new thing ah) and a laundry door to open. I'm embarrassed for Wilson Homes that plans were even sent to me with these errors having slipped through all the checks they apparently have.

One year wasted. Traumatic end experience.

Great sales pitch, at start.... All downhill from there. AVOID.

 Follow-up  · Following up... I purchased an already built 2yo.home that had a lay out to suit an all adult household, with extra features I wouldn't have obtained with Wilson without cost (high ceilings, solar panels, heat pump hot water etc)... I had no trouble securing a loan for the 5br 2 living room home as affordability was never for Wilson homes to make… Read more

Wilson Homes
Wilson Homes    

We appreciate that this is a difficult time for you… Read more (+4 replies)

In-depth reviews

Doupadi B.
Doupadi B. TAS
   Verified  TAS, Launceston

We had a wonderful experience at MyChoice Studio, and we would especially like to thank Kara for her outstanding support throughout the selection process. She was incredibly helpful, patient, and knowledgeable, making what could have been an overwhelming experience feel smooth and enjoyable. Kara took the time to understand our preferences and… Read more ·  1

guided us through each decision with great attention to detail. Her friendly approach and professional advice gave us confidence in our selections. We would also like to give a special thanks to Emma, who was lovely and very accommodating, as well as to Kim for her wonderful support.

We would also like to extend our sincere thanks to Phil, Sophie, and Mani for their support throughout the design process. Phil, in particular, helped us design a beautiful home, and we truly appreciate his expertise and guidance.

The entire team at MyChoice Studio was welcoming and supportive, creating a positive and stress-free environment. We truly appreciate their assistance and would highly recommend their service to anyone going through their home selection journey.

Tania N
Tania N TAS
   Verified  TAS, Hobart

Airlee and Danielle were nothing short of amazing – We had the pleasure of dealing with Airlee and Danielle at the MyChoice Studio. Airlee is looking after us during this phase of the build, and Danielle expertly guided us through our Selections appointment. I can't express strongly enough how amazing my experiences have been with Wilson Homes so far. Airlee explained everything to us clearly… Read more ·  1

before our Selections appointment and nothing was too much trouble for her. Then we spent the day with Danielle. WOW! I was blown away by Danielle's patience, eye for colour and styling, her recommendations and the fact she was committed to helping us to find the look we wanted within our budget. The day flew by, and we had such a great day. We left elated and excited for the next stages. Then I have had the pleasure to have further contact with Airlee and she has provided me with everything I need in record time, answering my questions quickly and without trouble. Up until this point I can honestly say I've been blown away by the customer service, support, guidance and caring nature of everyone I have had dealings with at Wilsons Homes. I feel at ease knowing that this builder employs such wonderful people, and I look forward to the next stages of my build. Sincerely....thank you Airlee and Danielle.

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Deb F
Deb F TAS
   Verified  TAS, Launceston

Lack of Pride & Quality in Ones Work - Any old Tradie will do! So disappointing! – We commenced designs in 2021 finally commenced building in October 2022 then moved into our home in October 2023! Love our design and ease of living however the tradies hired leave a lot to be desired. We were promised on Practical Completion, that the justified repairs would be carried out in a timely manner. Yes a few faults were corrected… Read more

within 2 weeks however majority were not, requiring an email to remind Wilson Homes we were still waiting on the 1st April 2024 for the remainder of the work to be attended too! We were followed up on the 16th April 2024 however we are still waiting for the retainer wall to be rectified despite this having been brought to their attention as far back as December 2022. A bricklayer did turn up and wiped his finger in some mortar and wiped it along the capping however within 2 days once again the bricks were falling off! See photos!

Please advise when you will provide a quality and qualified trades person to rectify this problem.

Wilson Homes
Wilson Homes    

Hi Deb, Thank you for sharing your feedback with… Read more

Find out how Wilson Homes compares to other Project Home Builders

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Positive reviews

Alice
Alice 2 posts
   Verified  TAS, Launceston

Kara was fantastic to work with. She was professional, knowledgeable and had a great eye for detail and finishes. She made the selection process easy and enjoyable, and her advice was really helpful. Highly recommend Kara! Show details ·  1

JOJO56
JOJO56 2 posts
   Verified  TAS, Launceston

Kara was amazing! She gently helped guide us to create a cohesive colour palette and provided us with all her knowledge and skills to make great choices that were within budget yet achieved the look we wanted. Kara was patient and engaged and we thoroughly enjoyed our colour selection appointment. Show details ·  1

Jacob
Jacob TAS
   Verified  TAS, Launceston

Rachel from the MyChoice Design Studio has been amazing from start to finish. We’ve been incredibly impressed with her knowledge, guidance and the entire process. Having built before, we can honestly say the difference between our previous experience and this one has been night and day. Rachel has made the whole design and selection process feel easy and enjoyable. You definitely have the right person for the job with Rachel Show details ·  1

Negative reviews

Tyron
Tyron
   Verified  TAS, Hobart
Site Admin
Structural Integrity
Electrical & Lighting
Flooring

A roller-coaster experience – We had a roller-coaster of a building experience. When first contacting Wilson Homes, and through the planning stage we dealt with Peter. He was a true professional and very good at his job. Nothing was too much, and he guided us through the process. He helped to tailor a design to our needs. Once the building contract was signed, everything… Read more

started off great, until we were passed around between project managers. I was unable to get any contact for weeks at a time, despite calling and being promised a same day call back.

These delays pushed our pre-build past our 12 month fixed price contract. Miraculously only days after the contract expired, everything was ready to go. Along with an extra $30k+ price if we wanted to proceed.

Once the build had started, Luke and Aaron were wonderful and were in contact almost weekly to keep us updated.

We then moved in.

After 90 days we were tasked to submit and defects we had noticed for Wilson Homes to address.

When the initial inspection was taking place we were informed somebody would be in touch within the next 3-4 weeks to make a time to fix the defects. Over 3 months later I called to follow up when they would be attending. The next day an appointment was scheduled.

Most defects were fixed, but others took months. One being the pooling of water under the subfloor of the house. After inspection from Wilson Homes it was declared that drainage was unsatisfactory and would be fixed. This took many more weeks of myself chasing Wilson Homes to find an answer.

Months later the drainage was fixed, but water still appeared underneath the house.

I discovered that Wilson Homes had not connected the bath to anything and it was dumping straight under the floor. This had been signed off by a building inspector.

Other issues we encountered:

Bathroom glass was changed to a glass that can be seen through.

Driveway drains not installed.

Leak in sinks.

House full of condensation every morning.

Balustrades rusting after only 12 months.

Deck posts barely sitting on footings by centre meters.

If you build with Wilson Homes, please be your own advocate and research everything thoroughly.

Wilson Homes
Wilson Homes    

Hi Tyron, We are disappointed to hear your feedback… Read more

Lizzy W.
Lizzy W.
   Verified  TAS, Launceston

TERRIBLE EXPERIENCE – I will never go through Wilson Homes ever again and I will never recommend anyone going through them. My partner and I were so excited to build our first home. Our experience was horrible, and we wish that we went through another company. Pre construction: - Staff are unprofessional, unreasonable and show no client care. - We were charged… Read more

extra due to the negligence of the builders mistakes of hitting rock when excavating - we were not responsible. Obviously a thorough inspection of the land was not performed. - Wilson Homes tried to get over $4,600 out of us and only gave us 7 days notice. - Staff were questioning if we were certain that we owned our block of land. - Our plans were forgotten about - this was admitted after questioning. - Deadlines were ignored - leaving us in immense stress. Again, this was admitted after complaints.

Post Construction:

- We have been waiting 2 months for our kitchen drawer handle and have still not received it. - 12 cm gap left under the fencing around the entire block. - Carpet was not installed properly - it started coming out almost instantly. - Our landscaping was not complete. We were presented plans of landscaping and the project coordinator pointing out our trees/plants we would get ect. When we complained to Wilson Homes regarding this, they first responded with the wrong plans and then proceeded to say our plans that were presented to us we would not receive. - Our once flat block of land has been left with a very steep bank. - Copious amounts of left over woodchip was left in our front yard.

Wilson Homes
Wilson Homes    

Hi Lizzy, It is disheartening to read your review.… Read more

Bec w
Bec w
   Verified  TAS, Hobart
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency

Absolutely devastated! – A few years ago this was definitely the company to build with! Unfortunately now they mass produce and all the minor details seem to be forgotten and then your $500,000 house ends up in the wrong spot on your property a 4 bedroom family home with 2 teenagers getting licence in next few years will have to park on the off street parking when we have… Read more

a decent size lot. Not to mention we couldn’t get communication with our sales consultant and actually had to email a few other girls who where really good and did try help. We finally got in contact with our sales consultant For her to tell me she’s been moved on into another department so our build ended up a complete screw up!

Recent reviews

Sue
Sue 2 posts
   Verified  TAS, Launceston

"An exhausting but amazing day completing our colour selections yesterday! A massive thank you to the lovely receptionist who looked after us so well (and makes a killer Mocha!). Working with Kara was an absolute pleasure—she is professional, highly knowledgeable, and has an incredible eye for matching colours and products. Her methodical accuracy, listening skills, and friendly advice made a big day so much easier. Fantastic service!" Show details ·  1

Asantha P.
Asantha P. TAS
   Verified  TAS, Hobart

We had a wonderful experience working with Airlee throughout our pre-construction journey. Airlee has been an excellent Project Coordinator, always providing clear & prompt responses whenever we had questions or needed assistance, which made the whole journey much smoother and more reassuring for us. Both of us have been extremely happy with the support and service we received. Asantha & Sachini Show details ·  1

Maddy
Maddy Tasmania
   Verified  TAS, Launceston

We had such a great experience with our MyChoice appointments with Rachel. From the beginning, she made the whole process feel seamless and stress-free. Rachel took the time to understand our budget and helped us find items that suited both our style and what we were comfortable spending. She was also incredibly helpful when it came to the design… Read more ·  1

of our home, offering thoughtful suggestions and input on different features that we hadn’t considered. We really appreciated her knowledge, patience and willingness to work with us throughout the process.

We couldn’t be happier with our experience and would highly recommend Rachel to anyone going through the MyChoice process!

Renai Ellings
Renai Ellings TAS
   Verified  TAS, Hobart

I’ve just finished pre-construction with Wilson Homes and am now moving into the construction stage. I can’t speak highly enough of Airlee and the support she’s given me throughout the process. She has been incredibly patient with my endless questions and variation requests, bathroom changes and has always been easy to communicate with. When my… Read more ·  1

demolition arrangements fell through, Airlee stepped in and organised everything without making it feel like a problem, even though I know it created a lot of extra work for her!

There were also times when things were held up, and Mak, the Workflow Manager, added me into the email conversations so I could see what was happening and where things were at. That transparency and communication made a big difference.

Overall, I’ve felt really supported throughout pre-construction and am now looking forward to seeing everything come together during construction.

Bryce
Bryce
   Verified  TAS, Hobart

Sherry was very supportive, knowledgeable and patient throughout our appointment. She took the time to explain everything and show me examples where appropriate. Even went the extra step to provide me with an extensive list with photos of everything included. Show details ·  1

Ishini R.
Ishini R.
   Verified  TAS, Launceston

A huge thank you to Sofie for her outstanding service. We were proud to be her very first clients, and she has been professional, friendly, responsive, and supportive throughout the entire design process. Sofie helped us design a home that suited our needs, kept the build within our budget, and worked efficiently to get us to the HIA contract… Read more ·  1

stage, bringing us one step closer to building our dream home. Nothing was ever too much trouble, and she made the experience smooth and enjoyable.

We highly recommend Sofie and truly appreciate all her help!

Gabriel
Gabriel TAS
   Verified  TAS, Launceston

It has been a pleasure working with Kara and the team. She has been very helpful throughout the process, and she is incredible with interior design. The process of building our home with Kara has been excellent! Show details ·  1

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