Helpful and knowledgeable staff
I have just purchased new appliances for a new kitchen. Winnings staff were very helpful and knowledgable. Prices and ranges available were excellent. There was no pressure. Delivery was free and they sent email and texts to advise on delivery times. I can highly recommend Winnings Northmead.
10/10 all round. Products, price, staff and delivery. Shippie was great. She listened and guided us through all the options. The delivery guys were equally incredible. Friendly, well presented and professional.
Purchase Perfect 10/10
We were extremely happy with the sales service provided by Shippee, she was more than helpful, pricing was very competitive, ordered on the day of our showroom visit with delivery the next day, received emails / SMS on our pending delivery down to the last 30 minutes, Mark and his assistant delivered and set up our new washing machine and took the old one away.
Overall a great experience.
Price, product, service contacts and delivery all worked a treat. Have used Winnings for our previous house kitchen items and have no hesitation to recommend them to others requiring the latest range of products.
Great service all round
Excellent service from purchasing to delivery and installing. Was delivered on the day stated . I was kept updated by the delivery guys as to the exact time of delivery. They were polite and very helpful. One last thing the price of my washing machine was great
- Verified customer
Very happy customer
Winnings exceeded my expectations in every way. Great customer service, great appliance, great price, timely installation and removal of old appliances. Definitely worth a visit, very happy customer, want easy, go to Winnings Appliances.
I had a pleasant experience with Winning Appliances. The showroom was well organised with a big product range that can target customers of different income and taste. The service was super fast, and friendly. I would highly recommend this company.
Faultless customer service experience
We ordered kitchen, laundry and bar appliances from the Northmead store (as part of a home renovation project), and couldn’t be happier with the sales experience from Barbara. She was attentive to our needs, gave good suggestions and alternatives to what were initially looking at, and then gave us space when we were making final decisions.
Even though we probably made life pretty tough for poor Barbara, due to changing our minds a few time and being absolutely swamped by the options, she was always available to talk and offer guidance on ou...r order. When our renovation got pushed back a few times (we ordered in July 2018 but didn’t take delivery until May 2019), Barbara always made sure to check in with us periodically to ensure that the delivery would take place exactly when we needed it. Not only is the service impeccable, the prices are top notch too. Unreservedly recommended.
The computer made a mistake
As returning customers we visited the Northmead store to look at an ILVE Oven to replace the one we purchased from this store 12 years ago. We identified the oven we wanted to purchase with the helpful assistance of the sales person. Went away to think about it and visited 3 days later to finalise the purchase, which was priced at $1717 only to be told by the salesperson the computer made a mistake (nothing like taking responsibility...!) and that the price was now $2585.
Whilst we understand the right to reprice, there was no offer of an a...lternative in the price range we were looking at, or an offer of pricing the item we were looking at with some sort of discount or concession to ameliorate the situation. Unlikely to use Winnings again, after all if they are going to blame "the computer" we might just as well take out the human element of the sales process and simply shop at Appliances Online... Winnings, you've let yourself down and we are unlikely to be advocates for your business given our experience.
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