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Outstanding Customer Service
Have just taken delivery of a range of products to complete an extensive kitchen renovation. Luke McDonald from the Northmead store went out of his way to make sure we were looked after throughout the entire purchase process. We weren't able to take immediate delivery and Luke arranged to store our goods and meter out delivery as required, often on short notice. Staff were helpful all the way to the delivery guys who kept me updated on delivery times. Cheerful and obliging. Not easy when hauling fridges up 2 flights of stairs! Have used Winnings before and will use again.
Great showroom for kitchen renovations
Over the years we have used Winnings for two kitchen renovations (1997 & 2017). Both times they have been excellent. Their showroom assisted us in making a lot of decisions about product choice and kitchen layout/design. Recently in 2021 we just needed a laundry sink mixer to replace the broken one. It arrived next morning before 9am. The staff and customer service have been brilliant.
Perfect transaction from start to finish
After dealing with another supplier I found out 60% of my purchases were not available for delivery and had a 6 week wait. I called Winning Appliances NORTHMEAD and spoke to a lovely lady who was very helpful. I received all items the next morning and now we can get underway with my kitchen renovation
Adrian could not have been more professional. There is a product shortage re pandemic. Adrian worked tirelessly to help us
Worst customer service
We visited winnings for appliances and other accessories as we are doing renovations. The staff seemed not at all interested in guiding us. I felt they were avoiding us.
When we needed some info about a product we had to ask one of the staff members and he seemed bored talking to us.
I most definitely not going there again nor am I recommending them to anyone.
The staff are not interested and the prices are not competitive.
Great store and staff
The store is well laid out with lots of products on show. The staff are friendly and knowledgable. Would return for future purchases.
Great variety and prices
Sandi was wonderful. Sent her so many emails, kept asking for her advice and nothing was too much trouble. Covid restrictions limited visiting the store but Winnings made online shopping very easy.
Replacement Fridge and range hood
Sales staff bent over backwards to resolve are problems and the delivery service was fantasic
very courteous and so helpful
Product is perfect
Filters need improvement with plastic removal attachment. The visible plastic levers should be replaced with other mechanism such as push on type.
Bought a Smeg Oven. Great service and excellent range of products and best price as well. Will definately go back
Great friendly with a great rang and display of stock
Sales staff were very friendly, priced match the item we were after and kept in contact re the delivery and installation.
Damaged stock, incorrect delivery
I purchased several products from Winnings Northmead for a home renovation and experienced many problems with their service and products they sold:
1) My Schweigan rangehood was delivered without the motor. Yes, that's right, no motor. I had to contact them to request they send me the actual product I purchased. I had to pay the electrician to re-attend to install this.
2) My Barazza gas cooktop was delivered without the LPG conversion parts. I had to contact them to request they again, send me the product I purchased. I had to pay the plumber ...
Winning to the rescue!
I am so happy with my new washing machine. Super quiet, great program selections and easy to operate. Thanks Winning for helping me out when I needed a new machine ASAP!
Friendly, helpful sales staff. Order placed on a Friday and delivered on Saturday. Not our first purchase from this store and don't expect it to be our last..
Great service and value
Buying a fridge at Winning was easy. Good selection and sound advice allowed us to buy the fridge that was right for us. The showroom was fabulous. They agreed to price match so we bought with confidence. They stored it until I needed it and it was delivered on a specified day.
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