- Verified customer
We felt very comfortable with the store environment and the outstanding service provided.
Our new oven was always going to be a tight fit into our existing cabinetry - but the store staff did an inspection and felt it would be OK. On delivered it would not quite fit, but one phone call to the manager at Taren Point put us completely at ease - no ifs no buts, we will take care of it whatever it takes he said.
Winnings services team were dispatched and did an outstanding job modifying our custom cabinetry to suit without damaging anything. It looks better than new.
Promised delivery of Dishwasher Mid December. Then delivery was delayed till mid January. Spoke with Store Manager Patrick who guaranteed we would have delivery by Thursday 19, Dec. arrived one day earlier. True to his word.
Experience of dealing via telephone.
Excellent staff engagement. Order delivered on time and a satisfactory purchasing experience.
The purchased unit was replacing the unit purchased and installed by Winnings some twenty or so years ago.
Well done Winnings!
Great range and really good staff
I was able to purchase all the appliances for my new kitchen in one place, and at a great price. The staff I dealt with were very knowledgeable and very helpful. I will definitely be going back for any future appliance needs.
The best option for kitchen appliances
Really knowledgeable staff help out with identifying your best options and the whole process is very smooth from selecting to delivery . There is a great selection of appliances and can compare prices with other retailers
Purchased Siemens front loader. Delivered next day which was excellent. Staff was very knowledgeable and made process of purchasing very easy. Have bought quite a few appliances over the years and have never been let down.
Great Service - Definitely a Winner!
From the moment we walked into the showroom, we were greeted by a very professional team member who directed us to a salesperson. They have a good variety of products on display and we were extremely happy with the information and assistance we were given. The delivery service is excellent and goods were delivered on time, as specified by the txt messages to us. Thank you so much Winning Appliances for excellent customer service!
Couldn't have asked for more - all staff members were polite, friendly and focused on my requirement. Delivery was on time and installation staff were efficient and tidy and cleaned up the cartons & rubbish after completion.
Terrible Customer Service and Product Knowledge
I purchased a sink and tap from the Taren Point store, the sales person had the measurements of the hole in our bench and assured me that the sink we purchased would fit. I even questioned her as the measurements were slightly bigger than the whole, but she assured my wife and I that the drainer part of the sink would sit flush on top of the bench, so no need for cutting.
I waited 2 weeks for the delivery of the goods, then had a plumber, on a Saturday charge me a call out fee as he came to install and the sink didn’t fit.
When I called the...Taren Point store today, I was told a more senior person should have helped us, and the only offer was for us to return the sink. This is not helpful, nor is it an attempt to live up to the slogan, “Legendary Care”. I was then give the number for Winning Services, and at no point when the issue was discussed was I advised I would have to pay $95 for someone to come out and quote to sort the issue out. Not only will I now have to cover the call out fee for the plumber, but an extra $95 fee to get a quote to spend at least another $400 to cut the bench top along with an additional cost to install the sink and tap. I was happy to pay more than $1800 for a sink and tap, also happy to pay for it to be installed, but I’m not happy to pay for Winning Appliances / Services mistakes.
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