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Winsulation
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Seem to lack awareness of commercial regulations
The windows and sliding door that Winsulation installed were of excellent quality and well-fitted. Unfortunately the mullions were supplied as 65 millimetres thick whereas my builder advised me that the regulations for external windows specify 100 millimetre-thick mullions. As certification was by Winsulation itself it obviously passed. I was a little disappointed but to date nothing has come of it. It remains to be seen if a severe storm will damage the windows or door. Another point was the delay- the builder was waiting on the window frames to be installed so he could finish the ceiling but the time taken ran out to eight weeks despite them being aware that the fitout was on a time frame.
Extremely poor customer service and product outcome. Avoid
Extremely poor experience with Winsulation for straightforward secondary glazing of a window, and a sliding door with 3 panels to provide insulation for road noise. Would highly recommend using an alternative provider.
Initial quote stated delivery would take 3-5 weeks. The doors were not installed until 15 weeks and 1 day after the initial deposit was paid, and the joins between each door panel are not sealed correctly (see photos) and require even further work.
Winsulation planned to install the windows and doors on SIX different dates bet...
Read moreween October and November and the product is still not installed correctly: Install Date 1 – 9 weeks after initial deposit paid, apparently there was a delay with the manufacturing process. I paid the principal amount of the contract at the request of the Winsulation Manager the day before this scheduled installation (big mistake!). Crew arrived and said the doors were the complete wrong size and wrong colour and would need to be recut and painted correctly. The crew was very apologetic and advised [Name Removed] (the Manager) would call me to explain and reschedule very soon, hopefully within about a week. (spoiler alert: the doors don’t get installed for another 6 weeks and I don’t receive any contact from [Name Removed]). Install Date 2 - 3 weeks after initial install attempt. I have had to call Winsulation every few days to ask for an update as I am not contacted by [Name Removed] who is always “very busy in the field”. Winsulation calls the day before this install and advises it must be rescheduled for the following Monday and are apologetic. I accept and am really keen to finally get the doors installed, a few more days is no big deal.- 11 reviews
- 4 likes
Terrible windows they don't block out ANY sound whatsoever!
I got some double glazed secondary windows installed in front of my regular windows i was told it would block out 80% of the sound. I'm sure what they were meant to say is it does the complete opposite. These are useless they block out NO sound I can even still hear a bird chirping through the window with them closed! I tried several times to contact them they said they would call me back...never got a response!
Will never order from here again as long as I live.
Great Double Glaze Windows
Thankyou to The Team at Winsulation we are so Happy with our Double Glaze Windows. Which are making are Health alot better with Reducing the Noise Coming into our Unit and Making it Private for us also. 10 out of 10 for Service and Workmanship and Being Installed
Thank you Rebecca!
We love that your new Double Glazing has already improved your health and has reduced that noise!...
Read more To many more peaceful days and nights ahead! All the best, The Winsulation TeamFind out how Winsulation compares to other Door & Window Shops
Know better, choose better.
Great service and product
Had our main bedroom windows and ensuite done by this wonderful company. At last after 3 months in our new home we can finally sleep at night time away from the racket next door. Definitely cuts right down on voices and cooler on hot days. Highly recommend this company as they deliver what they say in the time frame agreed. Thanks guys
Thank you Debra!
We are so glad that you can now finally sleep at night without all that noise!
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Would recommend
We haven't had the new windows in our bedroom very long but the difference is quite noticeable already. We had them installed as our neighbours have noisy parties so that will be the real test when they have their next party. Overall very happy with product and installation.
Jeff
- 8 reviews
- 2 likes
Fantastic job
Recently we had our kitchen window replaced. We live on the 6th floor of a older building. The new window looks as though it’s always been there. The installation was completed quickly and professionally. The installers were happy to answer questions. I must admit our neighbours also used Winsulation so we knew exactly what we were getting. The neighbours had theirs installed a number of years ago, and still Sing The praises of Winsulation.
Thank you for your wonderful review!!
It makes us so happy to read such kind works and know that you are happy with everything....
Read more Enjoy! All the best, The Winsulation Team- 2 reviews
Great Customer Service and Great Product
Got a sound insulated window put in my bedroom so I can work from home in peace from the dogs barking in my neighbourhood and so I can get a good nights sleep! Works great, and the service was spot on!
Hi Aaron,
Thank you so much for your lovely review! We are so pleased that you are happy with your window and can get a good nights sleep....
Read more Enjoy! All the best, The Winsulation TeamExcellent product, excellent service
We are return customers. Winsulation did an excellent job in our previous house. This current job was for two bedroom windows to reduce noise from neighbours, music and barking dogs. They arrived on time. They were extremely careful with the measurements, and as a consequence everything fitted beautifully. They were respectful of our house. They cleaned up after the job. They communicated with us clearly and effectively - no surprises. The soundproof windows simply work! We recommend this company highly.
Thank you for your wonderful review! We are so pleased that you are happy with everyone and everything.
Please enjoy your new windows!...
Read more All the best, The Winsulation TeamFind out how Winsulation compares to other Door & Window Shops
Know better, choose better.
- 5 reviews
Incredible noise reduction with a great new look
I live 70 metres from Ipswich Rd. The noise level has escalated dramatically in the past 20 years so I opted to have my entire property double glazed. It's blissful, the traffic no longer keeps me awake or disturbs me during daylight hours. The internal Italian venetian blinds weren't cheap but I'm ever so thrilled with them. They work well and are fresh and modern. I have already seen considerable savings on my electricity bills too. The sales, installation and after sales service have all been wonderful. I did seek quotes from two other companies but Winsulation were by far the most professional to deal with. It was a great choice.
Hi Kathryn,
Thank you for your review! we are so pleased that you are happy with your new Double Glazing and the fact you are even saving money now!...
Read moreEnjoy! All the best, The Winsulation TeamGreat customer service and high quality window
I have 3 secondary glaze windows installed in my bedroom from Winsulation, they do the job and quiet down my room significantly. The price is a bit higher than other companies, but they have the very sleek design and high quality window installed, customer service is also excellent when i look for solution, so i would highly recommend.
Thank you Rae for your lovely review, we are so glad that your Secondary Double Glazed windows have quiet down your room significantly!
Enjoy your new windows!
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Responsive
Thanks, Winsulation for very responsive and friendly service from both your sales representative and the gentlemen who installed the double-glazing for us. Thanks also for the quality product & installation. Very much appreciated.
Good morning Terri!
Thank you for your lovely review, we are glad that your time with us was a great one!...
Read more Enjoy your new double glazing! All the best, the Winsulation TeamFind out how Winsulation compares to other Door & Window Shops
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Made such a difference!
Am so pleased with my secondary glazing - it has made such a difference to the external noise levels experienced in the bedrooms of our house. The noise reduction results have been amazing and I am thinking of getting the rest of the house done! Can't thank you enough for making this such an easy process - everyone was just delightful to deal with from start to finish making it a seamless process. So happy!
Hi Narelle,
Thank you for the lovely review! we are so pleased to see that you are happy with the results you are getting with your new Secondary Double Glazing. We look forward to the possibility of working together in the future....
Read more All the best, The Winsulation Team.Great Windows
Windows look great and work very well.
Installation process went smoothly. Really liked the end to end process from measuring up the windows, through to installation.
Very happy with the outcome.
Hi Nathan and Louise, thank you for your lovely review! We are so pleased to hear that you are very happy with the outcome and that you really liked the end to end process.
Enjoy your new windows! ...
Read more All the best Winsulation Double Glazing- 2 reviews
Excellent Product and Great Service
We recently had a secondary double glazed window installed in our main bedroom window.
The process was easy the install was smooth and we are ecstatic at the sound deadening achieved.
Thank you for your review Michael! We are so pleased that your experience with us was easy and your install went smoothly! Enjoy your new Double Glazing.
All the best...
Read more The Winsulation TeamQuestions & Answers
Has any used Winsulation to install double glazed windows in a 2 storey brick veneer home? Has it been successful
in reducing noise?
Hi Susan,
In my experience, yes. It has been great in reducing noise. We had them installed in our apartment, solid brick with render. On a main road, it did a great job in reducing the noice. Wou...
Read moreld I use them again? Probably not. The installation was not great, the quality of the products used is not great, and the price is quite high, and the margins are high cos you can really push them down. After sales was OK, but that was more the staff and less management. Management wanted to charge me to come out and fix their problems. So the system of double glazing is brilliant and I would use it again. Just not sure about using that company again to do my windows. Its worth shopping around.I am very happy with the product. It has made an obvious difference in reducing noise. I have had two separate installations and have been happy each time.
They are quite expensive.
Hi Susan - My name is Mick Jennings and i am the owner and managing Director of Winsulation Double Glazing - After 19 years, some 5000 clients and over 10,000 installations, we sometimes don't always ...
Read moreget things perfectly right (although we try) - Regarding the negative comments posted here, I can only say that the content i read does not always match the company record of events and some clients (unfortunately) just will never be happy. I would ask any potential new clients to refer to our website, Winsulation.com.au/testemonials or go to our Facebook page and read the comments there. Alternatively, if you have any queries please call me directly on 07 3356 5133 and i will personally take your call if you mention the product review website. - i look forward to speaking soon. Regards Mick JenningsGet an answer from our members and Winsulation representatives
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Category | Physical Shops and Door & Window Shops |
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Hi Zak,
Read moreCan you please provide us your order number and full name so we can organise a service team member to come out and test the noise levels coming through your windows? Thank you.Thank you for taking the time to write a review, however I cannot locate your order with us.
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