Winsulation
Verified63 reviews
I had winsulation double glazing installed in my bedroom 2 x sliding doors that open out onto 2 x intersecting and very busy main roads intersecting roads. Traffic is constant. Where I can't fault the installation team or the staff I dealt with who incidently were faultless I find the product extremely disappointing. I have had the double… Read more
glazing installed since the 27th June and although at first I thought there was a difference made, I can honestly say now that I see no difference between the double glazed doors and the lounge room doors which were not insulated. Recently there were all. Ight road works outside my residence and the noise kept me awake for most of the night. Traffic and emergency vehicles scream past my place on a regular basis and I find the double glazing of no use. A very expensive investment with disappointing results.
Very disappointing – I could not believe how many things went wrong with this job and how long it took. Not to mention how many times I had to be home for rectifications to be done. And it the end we really haven't noticed a whole lot of difference to the noise, which is why we installed.
Reviews with attachments
Extremely poor customer service and product outcome. Avoid – Extremely poor experience with Winsulation for straightforward secondary glazing of a window, and a sliding door with 3 panels to provide insulation for road noise. Would highly recommend using an alternative provider. Initial quote stated delivery would take 3-5 weeks. The doors were not installed until 15 weeks and 1 day after the initial… Read more
deposit was paid, and the joins between each door panel are not sealed correctly (see photos) and require even further work.
Winsulation planned to install the windows and doors on SIX different dates between October and November and the product is still not installed correctly:
Install Date 1 – 9 weeks after initial deposit paid, apparently there was a delay with the manufacturing process. I paid the principal amount of the contract at the request of the Winsulation Manager the day before this scheduled installation (big mistake!). Crew arrived and said the doors were the complete wrong size and wrong colour and would need to be recut and painted correctly. The crew was very apologetic and advised [Name Removed] (the Manager) would call me to explain and reschedule very soon, hopefully within about a week. (spoiler alert: the doors don’t get installed for another 6 weeks and I don’t receive any contact from [Name Removed]).
Install Date 2 - 3 weeks after initial install attempt. I have had to call Winsulation every few days to ask for an update as I am not contacted by [Name Removed] who is always “very busy in the field”. Winsulation calls the day before this install and advises it must be rescheduled for the following Monday and are apologetic. I accept and am really keen to finally get the doors installed, a few more days is no big deal.
Install Date 3 – the Monday after Install Date 2. I stay home from work (again) and wait around until about midday noon when I call Winsulation to ask if they are still going to be installing today as no one has arrived yet. “Whoops” I am advised, the job wasn’t logged into the calendar, so no one knew to do the installation. I am told they can DEFINITELY do it this coming Friday though, and I of course accept.
Install Date 4 – the Friday after Install Date 3, now a month has passed since they first came out with the wrong size and colour. The technician arrives and advises that the doors are still not complete, but he can install the window and is sorry [Name Removed] didn’t contact me to advise of that before the day. Ok…I’ll just take another day off whenever they are ready I guess. I have received 1 phone call from [Name Removed] since the Initial Install Date last month, and at this point I escalated the matter to another supervisor at Winsulation who seemed to be much more invested in customer service.
Install Date 5 – 5 days after Install Date 4. I stay home from work again, and am very happy to finally be getting the doors installed. Technician arrives, installs 2 of the 3 sliding doors, but the middle panel is not the correct size and will have to be installed on another day. “[Name Removed] will call you” but I have to continue following up with the company.
Install Date 6 – The middle (and final) panel is dropped off and installed quickly by Winsulation. Upon a detailed inspection, there are gaps of approximately 5mm between each of the panels (see photos). These doors are intended to block road noise, but there are big gaps between where each of the panels meet. If it were to rain directly on the doors, water would pour through each of the areas where the panels meet because they are not flush.
4 days after Install Date 6 [Name Removed] (hello again!) sends an email asking for the entire remaining amount of the contract to be paid as the doors have been installed now.
In-depth reviews
Secondary windows for high rise CBD apartment - magical results – I live in a high rise apartment in the middle of the Brisbane CBD. I was having issues with noise in general and not sleeping well. The windows are worth it and i have amazing results. I got two bedroom windows done and the difference is very noticeable. You can open the new Second window to listen to the throng of sounds come through the first… Read more · 1
one, slide it closed and it just cuts out 90% of it. It has reduced traffic sound, general throng of city life, construction nearby. At night its very quiet compared to previously hearing people talk on balconies, cars and alarms etc. They were super professional and easy to deal with. They were upfront about what it would do or not do, instal was also seamless and he vacuumed and left the place spotless and reinstalled my blinds to my surprise. Cant be happier and i know its not cheap but if your sleep quality isnt worth money then nothing is. I think they look really great too. Im super surprised to see any bad reviews, but i can only imagine in a house as apposed to an apartment there is so much gaps etc room for sound to come in that it may not be as effective as an apartment. Best sleep Ive Had in years. This is a real review - Brisbane CBD, feel free to contact me.
Good noise reduction (but needing to do the walls also) – My initial review of this company wasn't a very good one. I had 2 secondary glazed windows installed into my bedroom as a tester before we decided to do the rest of the bedrooms. I wanted to block out the noise of the crows that I have pretty much outside my bedroom window every morning as early as 4.30am in summer. Although it did not completely… Read more · 1
cut out the noise of the pesty crows it did make a difference to reducing outdoor noise in general.
Winsulation were kind enough to come out again to check out any weak points and replaced my windows with thicker glass although I think the original windows were good too. After speaking with Ray who installed the windows he suggested that the walls likely need insulation to reap the true benefit of the window insulation and I think he could be right as the walls are now the weak point.
This is a family business who appear very genuine and caring about their clients needs and their product quality. Their level of service is excellent.
Wish I had Winsulation in my last house – I researched Double Glazing many years ago in the country to reduce the noise of my neighbours and their dog, but opted for roller shutters instead. The shutters were great for the heat from the sun with some noise reduction. I recently moved to the city and researched double glazing in case of traffic noise. I did not need it for the traffic, but… Read more
the howling dog was an unexpected challange! I had Secondary double glazing installed in the bedrooms and the ensuite bathroom. The results are amazing, far superior to the roller shutters, with the added benefit of excellent heat reduction in summer and heat retention in winter. The team was friendly, effecient and professional from start to finish. This company is a pleasure to deal with and set the bar high in every aspect. Don't listen to the negative reviews, if you expect double glazing to work with a non double glazed window next to it, then mabey the product is not for you. Listen to the advice from the experts in the field, I would not have a house without it.
Positive reviews
Great Double Glaze Windows – Thankyou to The Team at Winsulation we are so Happy with our Double Glaze Windows. Which are making are Health alot better with Reducing the Noise Coming into our Unit and Making it Private for us also. 10 out of 10 for Service and Workmanship and Being Installed Show details · 1
Great service and product – Had our main bedroom windows and ensuite done by this wonderful company. At last after 3 months in our new home we can finally sleep at night time away from the racket next door. Definitely cuts right down on voices and cooler on hot days. Highly recommend this company as they deliver what they say in the time frame agreed. Thanks guys Show details · 1
Would recommend – We haven't had the new windows in our bedroom very long but the difference is quite noticeable already. We had them installed as our neighbours have noisy parties so that will be the real test when they have their next party. Overall very happy with product and installation. Jeff
Negative reviews
Seem to lack awareness of commercial regulations – The windows and sliding door that Winsulation installed were of excellent quality and well-fitted. Unfortunately the mullions were supplied as 65 millimetres thick whereas my builder advised me that the regulations for external windows specify 100 millimetre-thick mullions. As certification was by Winsulation itself it obviously passed. I was a… Read more
little disappointed but to date nothing has come of it. It remains to be seen if a severe storm will damage the windows or door. Another point was the delay- the builder was waiting on the window frames to be installed so he could finish the ceiling but the time taken ran out to eight weeks despite them being aware that the fitout was on a time frame.
Terrible windows they don't block out ANY sound whatsoever! – I got some double glazed secondary windows installed in front of my regular windows i was told it would block out 80% of the sound. I'm sure what they were meant to say is it does the complete opposite. These are useless they block out NO sound I can even still hear a bird chirping through the window with them closed! I tried several times to… Read more
contact them they said they would call me back...never got a response!
Will never order from here again as long as I live.
Hi Zak, Thank you for taking the time to write a… Read more
Secondary Glazing - a lot of money for no noticeable benefit – I'm currently de-installing the tracks for 9 windows to dump after 7 years of putting up with them - the window panes were removed a year or more ago with NO noticeable changes in noise levels by anyone in my household and we are over the added cleaning required. The windows have to be lifted out of the tracks (and they are heavy) to enable cleaning of primary & secondary windows & tracks. Show details
Hi Ray We're sorry to hear that you did not have a… Read more (+1 reply)
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Recent reviews
Perfect solution to our noise issue – Can't believe the fantastic result of the secondary double glazing fitted to our windows. Had the first decent sleep in ages. Staff were very accommodating to our needs and kept us advised through the whole process. Strongly recommend them for anyone needing to stop road noise. Show details
Fantastic job – Recently we had our kitchen window replaced. We live on the 6th floor of a older building. The new window looks as though it’s always been there. The installation was completed quickly and professionally. The installers were happy to answer questions. I must admit our neighbours also used Winsulation so we knew exactly what we were getting. The neighbours had theirs installed a number of years ago, and still Sing The praises of Winsulation. Show details · 1
Great Customer Service and Great Product – Got a sound insulated window put in my bedroom so I can work from home in peace from the dogs barking in my neighbourhood and so I can get a good nights sleep! Works great, and the service was spot on! Show details · 1
Excellent product, excellent service – We are return customers. Winsulation did an excellent job in our previous house. This current job was for two bedroom windows to reduce noise from neighbours, music and barking dogs. They arrived on time. They were extremely careful with the measurements, and as a consequence everything fitted beautifully. They were respectful of our house. They… Read more · 1
cleaned up after the job. They communicated with us clearly and effectively - no surprises. The soundproof windows simply work! We recommend this company highly.
Incredible noise reduction with a great new look – I live 70 metres from Ipswich Rd. The noise level has escalated dramatically in the past 20 years so I opted to have my entire property double glazed. It's blissful, the traffic no longer keeps me awake or disturbs me during daylight hours. The internal Italian venetian blinds weren't cheap but I'm ever so thrilled with them. They work well and… Read more · 1
are fresh and modern. I have already seen considerable savings on my electricity bills too. The sales, installation and after sales service have all been wonderful. I did seek quotes from two other companies but Winsulation were by far the most professional to deal with. It was a great choice.
Great customer service and high quality window – I have 3 secondary glaze windows installed in my bedroom from Winsulation, they do the job and quiet down my room significantly. The price is a bit higher than other companies, but they have the very sleek design and high quality window installed, customer service is also excellent when i look for solution, so i would highly recommend. Show details · 1
Responsive – Thanks, Winsulation for very responsive and friendly service from both your sales representative and the gentlemen who installed the double-glazing for us. Thanks also for the quality product & installation. Very much appreciated. Show details · 1
Made such a difference! – Am so pleased with my secondary glazing - it has made such a difference to the external noise levels experienced in the bedrooms of our house. The noise reduction results have been amazing and I am thinking of getting the rest of the house done! Can't thank you enough for making this such an easy process - everyone was just delightful to deal with from start to finish making it a seamless process. So happy! Show reply
Great Windows – Windows look great and work very well. Installation process went smoothly. Really liked the end to end process from measuring up the windows, through to installation. Very happy with the outcome. Show reply
Find out how Winsulation compares to other Door & Window Shops
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Excellent Product and Great Service – We recently had a secondary double glazed window installed in our main bedroom window. The process was easy the install was smooth and we are ecstatic at the sound deadening achieved. Show details · 1
Better than expected – Secondary double glazing was better quality than expected. The noise reduction met our expectations. Good quality nstallion. Sales experience excellent, although did have to chase up on an installation date. Show reply
Excellent product from an exemplary business – We had the Winseal Secondary Double Glazing installed in two rooms to reduce outside noise. It worked perfectly and also reduced the heat coming into the rooms. We loved it so much we had three more rooms done. We now have a home environment we’re in control of. Another major positive is Winsulation themselves. These days it’s hard to come by good… Read more · 1
customer service and Winsulation got the job done with the appropriate amount of communication. So easy.
Nice smooth transaction – Needed something to keep both noise and heat out from the gallery windows above front door, winsulation provided a double glazed product with a tint that lets the light in and keeps the heat out. The sales staff and the installation guys were on the ball and did an excellent job Show details · 1
An Excellent Product For Our Purposes – Our bedroom, with three large windows, fronts onto one of the busier Brisbane city streets. The difference is fantastic. The service was great and delivery was prompt and efficient. I'd recommend them without hesitation based on our experience. Show reply
Great product – Good product. Has reduced the noise in a main road living room. Company has excellent communication and kept in contact throughout. I would use again- in fact I did and had an extra window done. Show details · 1
Sleep again – Sales and installation guys were excellent . Price was on par or better than all the quotes I got . No product can totally eliminate noise , not even ear plugs , I've tried . But the LARGE barking dog next door's night time noise has been reduced dramatically . I can sleep again !! Show details · 1
I wish we got Winsulation sooner – It’s been a pleasure dealing with Winsulation from beginning to end. It was a seamless process made easier by Warren who dealt with everything from quoting, ordering to booking. I was a bit hesitant at first because of the cost and it took a little while for the windows and doors to be made, but the crew that installed it were professional and… Read more · 1
friendly and there was no mess to clean up or painting required when they left.
We were at our wits end because of noisy neighbours and were ready to sell, but the new windows and doors from Winsulation reduce the noise by 70 to 80% and we love living in our house again. Don’t hold off. I'd definitely use Winsulation again in the future and recommend them to anyone.
Professionsl service – Excellent product delivered by very pleasant and professional tradesmen. On time ever time.Left all areas clean and tidy on completion. Show reply
Solved our problem – The job was done when they said it would be done .It was even neater than I expected and the job was done cleanly with no mess.Overall I am very pleased with the results and the skills of the installer/\. Show reply
Great all round service – Very pleased with my new Double glazed patio, guys so pleasant. Happy with price and call backs from Simon. Cleaned my windows which was a bonus... Noise has made a pleasant difference. Would recommend this company. Thank you guys.... Lyn Show reply
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Hi Mandy, Thank you for taking the time to share… Read more (+1 reply)