Wisdom Homes

I’ve had a really great experience working with Sarah Duffield as my pre-construction coordinator at Wisdom Homes. From the start, she’s been very proactive and kept things moving along quickly, which made a big difference. She was always easy to get in touch with, whether by phone or email, and would get back to me quickly every time. That level… Read more ·  1

of communication made the whole process feel a lot less stressful and much more manageable.

Sarah has been genuinely helpful throughout, taking the time to explain things and make sure everything was on track. Her approach gave me a lot of confidence during this stage.

I’m also really looking forward to continuing to work with Sarah through the construction phase, knowing I’m in good hands.

I’d definitely recommend her to anyone building with Wisdom Homes.

Tony was professional, responsive, and helpful throughout the entire project. He always replied promptly and kept us informed every step of the way. Thank you for your excellent support throughout the project. Show details ·  1

It was a pleasure building with wisdom homes Our site manager Anthony Luc was an amazing person to work with.He was very helpful ,friendly and easy to work with very efficient would love to recommend him to family and friends to build with. Show details ·  1

We build our house with Wisdom and had mixed experience throughout the entire process. First to our site manager Daniel could not have asked for a better person to deal with. He was very helpful and a absolute awesome individual to deal with. The… Read more ·  1

process of picking out things and colours a real debacle, with things being missed or not explained properly. Too much paper work too sign and had a few issues with items actually ordered and colours. Some senior management were ok to deal with others no so much. The worst experience was after the build a d when they have to come to fix things. It was very obvious that once they get their money they don't really want to deal with you to get things fixed. The person in their maintenance corey was a real tool to deal with. We spent so much money building the house. The front door has water come underneath when it rains to this day. The skirting on the bottom give way in most places. Handles come loose or totally came off and the maintenance guy just did not get along with the supervisors we escalated too. For such a big company there is a lot of inconsistency with there service through out the different team. When you are going through things and choosing things people should have understanding to appropriately guide the customer. Maintenance Team need to understand and listen to the customer and not just wash their hands with everything.

Sarah was an absolute pleasure to work with throughout our build journey. From day one, she was always friendly, approachable, and genuinely invested in helping us navigate the process. No question was ever too small, and Sarah was always willing to take the time to explain things, provide updates, and guide us through each stage of the build.… Read more ·  1

Her communication was exceptional, and she consistently went above and beyond to support us. Whether it was responding to emails, returning calls, or helping us find answers, Sarah was always there when we needed her.

What stood out most was her dedication and commitment to her clients. On more than one occasion, Sarah responded to emails and calls on her days off and even while unwell, simply because she wanted to ensure we were looked after and kept informed. That level of care is incredibly rare and certainly did not go unnoticed.

One moment that perfectly sums up Sarah's commitment was when she called us on her day off to let us know that our Occupation Certificate had been issued because she knew how excited we would be. It was such a thoughtful gesture and reflects the genuine care she has for her clients and the relationships she builds throughout the process.

Building a home can be overwhelming at times, but Sarah's professionalism, kindness, responsiveness, and willingness to go the extra mile made the experience so much easier and more enjoyable. We are incredibly grateful for all of her support and cannot thank her enough for everything she did for us throughout our build journey.

My 5-stars for this review is based on my experience with the construction process through Wisdom Homes in Gregory Hills. It is important to note that I would rate the other processes leading up to construction very differently based on my experience. JOHN GLAVAN I spent majority of my time through construction working with John Glavan. He was my… Read more ·  1

assigned building supervisor and the entire time I feel like I had a guardian angel watching over me. John was always on top of things, consistent with communication, honest to a fault and picked up on things I didn't notice and corrected them to his high standards. He has repeatedly said he doesn't accept work that he would not accept for his own home. John was excellent at making sure I felt heard, and my needs/concerns attended to.

My parents have built many houses, and they said after seeing how John has handled everything, they would go as far as flying him out themselves to build their home if they were in such a position.

I cannot fault John, from our first meeting he said "we're building this home together" and that's really how it felt, in the best way possible.

SARAH DUFFIELD Sarah Duffield was my Construction Coordinator, and I didn't have to speak with her too often, as John had everything locked down and under control. Sarah handled administrative tasks for me from what I could see, and my experiences with her were grounded, friendly and professional. Sarah is prompt in communication and also on top of things, I trust both of these people and would want them in control of my next home, which is a lot coming from someone with standards like me.

I hope Wisdom Homes is looking after John and Sarah, as people like this are absolute assets to business and can make or break an experience and word of mouth. In this case, they turned an initially upsetting experience into one that was seamless and inspired confidence in their work.

ALISON WIBBERLEY Alison Wibberley was another member of the Wisdom team that I worked with for a short time prior to construction beginning, I felt her work ethic and customer experience aligned with Sarah.

HANDOVER I recently completed handover, and the workmanship has been spot on, I have seen the build come together through all of it's stages and throughout the result has been quality.

NEGATIVES I experienced a handful of negative situations, these were very stressful for me. Given you sign the contract early on, before you go through any meaningful costs and processes, I felt at some points that I was cornered and Wisdom Homes had all the control. I took a lot of fighting, but ultimately Wisdom Homes did come to the party and do the right thing in my eyes. I run a business myself and have high standards for looking after clients and owning mistakes, even if it means making nothing on the job.

Instead of delving deeply into all the problems I had, I will commend Wisdom Homes for ultimately providing a solution to every problem I had, even if it required a lot of fighting and some solutions were not full solutions. Understandably Wisdom Homes is not going to pay out of pocket for large things that were their mistake, so a middle ground was found where we both came out ahead.

CLOSING I honestly would build with Wisdom Homes again. I will admit I went in expecting a fight and to be price gouged after hearing so many people talk about negative experiences with builders and especially during the house internal selections stage. Even though I had some poor experiences, overall I felt Wisdom Homes as a company has good intentions, but not all their staff are as exceptional as they should be. I have learned so much, and feel I could better navigate the path forward if I went through again, and my experience a second time around would be much better, especially after building rapport with so many people.

Thank you Wisdom Homes, John Glavan & Sarah Duffield for making the end result so wonderful, I am so excited to see the rest of it come together that I'm taking care of myself.

Christine Dalton, our pre-construction manager, has been absolutely outstanding throughout our journey. From the moment our initial coordinator left the company, Christine stepped in seamlessly and took full ownership of our project, guiding us with professionalism, confidence, and genuine care. Despite managing a demanding workload, Christine was… Read more ·  1

always highly responsive and consistently replied to our emails promptly, often even outside regular business hours. She is exceptionally knowledgeable, proactive, and solutions-focused, with a strong strategic approach that helped us navigate every stage of the pre-construction process smoothly. We had a lot of hurdles with the paperwork, drawings and timelines. She resolved them one by one without causing us any stress. What impressed us most was not only her expertise, but also her kindness, patience, and respect. She consistently made us feel supported and well looked after, even when the process became complex or stressful. We truly appreciate Christine’s strong leadership, clear communication, and commitment to achieving the best outcome for clients. Her responsiveness, care, and willingness to go above and beyond made a real difference to our experience. Christine is a real credit to Wisdom Homes, and we are very grateful for the support she has provided throughout the pre-construction process.

After a really difficult experience with our previous preconstruction manager, we were honestly a little nervous heading into this next phase. Sarah completely changed that. From the moment she was assigned to our project, she brought a level of professionalism, communication, and genuine care that made all the difference. Sarah is organised,… Read more ·  1

proactive, and always one step ahead. She kept us informed throughout every stage, answered our questions promptly, and made what can be a stressful process feel manageable and even enjoyable. It was clear she truly understood our project and our concerns — nothing was ever too much trouble.

We feel incredibly lucky to have had Sarah as our construction coordinator. She restored our confidence after a tough start, and we could not recommend her more highly. If you're assigned Sarah, consider yourself in great hands.

Sarah has been fantastic throughout our pre-construction journey. She has always kept us updated, communicated clearly, and has been very responsive whenever we had questions or concerns. What stands out most is her passion for her job and her commitment to providing great customer service. Building a home can be stressful at times, but Sarah’s… Read more ·  1

support, professionalism, and willingness to help have made the process much easier for us.

We really appreciate all the time and effort she has put into assisting us and keeping everything on track. Thank you, Sarah, for your outstanding support and dedication

From the very beginning of our journey to find a new home, Kate, Juliana and Sarah were incredibly supportive. We chose a Wisdom Home, and the entire experience — from planning, to selections, to the build itself — was genuinely stress‑free. We felt completely confident relying on the professionalism and guidance of the Wisdom team. Throughout… Read more ·  1

the build, Stuart Compton was exceptional. He was always accessible, provided detailed weekly updates without fail, and was consistently approachable, thorough and professional.

We would not hesitate to recommend Wisdom to our family and friends.

What a terrible builder. They said us they will provide Aircon that should have capacity to cool down all house. We found that they provided very basic Aircon, that doesn’t have the ability to cool down full house at the same time. Also the house was harded over very dirty condition. Stay away from them. Show details

Potential customers should be extremely cautious about their non-refundable charges, which are significantly higher than those of many other builders. In addition to my previous review, I would like to emphasise the importance of carefully reviewing all of their fees. During the pre-construction stage alone, I was charged $20,000 without any… Read more

proper explanation.

Furthermore, they had already taken a 25% profit margin during the selection process. Despite informing them that I was unable to proceed with the construction due to unavoidable circumstances, and requesting a refund of the $6,500—given that they had already profited from the selections—they refused to return even a single cent.

Overall, my experience has been highly disappointing, and I strongly advise others to consider these issues before committing.

When we decided to build with Wisdom Homes we looked at the reviews. There were many with 5-stars and a few with 1-star. Sadly, we feel a 1-star review is warranted from us. We did not even get as far as signing the tender. There were too many examples of dishonesty and/or miscommunication and/or mistakes that we felt it unwise to proceed and entrust any more money to them. Show details

My building supervisor David was amazing, he responded to all my calls was extremely helpful with anything I needed and my final inspection was very smooth right up until settlement. Thank you for your amazing attention to detail and customer service. You are a very kind and helpful supervisor. Show details ·  1

Wisdom have been absolutely amazing so far in mine and my fiancé’s build journey. Especially Alison Wibberley who was our pre-construction coordinator. She was absolutely amazing to deal with especially in answering all our incessant questions and keeping us informed during the pre build process. Honestly can’t thank the team and Alison enough thus far! Show details ·  1

Building experience was great. David was our site supervisor and we were kept up to date during the entire process. Home was of great standard upon moving in with only slight touch ups needed. Show details ·  1

We are extremely pleased with the way our build has been so professionally managed by our very courteous site supervisor. The quality of the build and workmanship has been meticulous. We have had no major issues during construction and any minor concerns, questions or issues have been responded to in a very timely manner and often within the hour!… Read more ·  1

Neither have been any hidden or additional costs. We therefore, highly recommend Wisdom Homes for all those considering a newly-built home.

Fantastic post construction warranty service!!! My warranty manager was amazing! She was attentive to detail, kept me informed along the way, always checking the tradesmen’s workmanship. Went out of her away even outside of business hours. She is definitely truly valuable to your company Show details ·  1

I had a great experience working with Alison Wibberley from wisdom homes, her knowledge, professionalism, and attention to detail made the entire process smooth and stress-free and ensured every aspect of the project was carefully planned before construction began. I like also to thank Joseph Wrighte for his always help and provided valuable… Read more ·  1

advice because of him we continue choosing wisdom homes. I thank also Sarah Duffield for her help. I would like to sincerely thank John Glavan the building supervisor for his outstanding support and professionalism throughout the project. his communication, attention to detail, and commitment to quality ensured everything was well organized and completed smoothly. He was always approachable, responsive, and willing to help whenever needed. It was a pleasure working with someone so dedicated and reliable. Highly appreciated and recommended.

Both David and Corey have been very helpful with regards to Wisdom warranty claims - no pushback, no hassles, they just got it arranged for me. Much appreciated, thank you kindly. Show details ·  1

Working with Michelle Rowe as our pre‑construction coordinator has been an excellent experience. She was consistently organised, proactive, and clear in her communication. Michelle guided us through every step of the process, answered all our questions promptly, and made what could have been a stressful stage feel smooth and manageable. Her support has been invaluable, and we truly appreciate her dedication. Show details ·  1

We received excellent support from Alison Wibberley from the day she started managing our file. She was professional, factual and didn't make unrealistic promises. We enjoyed her great leadership skills. Show details ·  1

We were corresponding with Gino Cerasoli and had a fantastic experience working with him. He met with us at very short notice, worked efficiently throughout the process, and even continued to assist us after handover. He responds quickly, takes action promptly, and made the entire experience seamless. Gino is absolutely fantastic at what he does. Show details ·  1

Hi Guys We had our 90 day maintenace done last week with only minor things to do and Cos our maintenance supervisor looking after us. The maintenance went very smooth and professionally, they cleaned and vacuumed after themselves once done and could not fault the trades that came out. Thank you wisdom homes for our beautiful home. Show details ·  1

I’ve had an excellent experience with Gino from Wisdom Homes. His expertise really stands out, especially in how accurately he prepares quotes. He takes the time to understand the details, explains everything clearly, and gives you confidence that the numbers are right from the start. Friendly, professional, and genuinely helpful — Gino makes the process much easier. Show details ·  1

I recently completed my 90-day inspection for my new home, and I am pleased to share that all maintenance work was carried out promptly and to a high standard by Tony Blazevic and his team. Tony demonstrated excellent knowledge and professionalism throughout the process, taking full ownership of the work from start to finish. His instructions to… Read more ·  1

the tradespeople were clear and precise, which was reflected in the quality of their workmanship.

It is reassuring to see that Wisdom Homes takes post-construction maintenance seriously and is committed to delivering positive outcomes for homeowners.

My sincere thanks to Tony and his team for a job well done.

Sundaresh

My Partner and I couldn't have been happier with our Maintenance Supervisor Michelle Leal. She was lovely to deal with and very knowledgeable. She went over and above expectations to help us ensure all our questions were answered and issues fixed. She was also very prompt with all communications and followed up with everyone to get things done as quickly as possible. Show details ·  1

I can’t say enough good things about Michelle Leal, our maintenance supervisor. From start to finish, she was absolutely fantastic. Anytime I reached out, she responded immediately, and any issues I had were dealt with promptly. Michelle sent out trades quickly, and there was never a task she couldn’t handle. I was so impressed by her… Read more ·  1

communication skills—whether by email or phone, she was always on top of it. Most importantly, she genuinely cared about our happiness, and it really showed. We’re beyond happy with how everything turned out. Thank you, Michelle, for your outstanding support!

We received excellent service from Wisdom Homes professionals. Our first contact was at display homes in Leppington and then our selection process at their Gregory Hills office. Our sales professional was Joseph Wright and our pre construction co-ordinator was Michelle Rowe. We have been very happy with the polite, professional and courteous… Read more ·  1

service from Wisdom Homes employees. We felt supported throughout the process, all our questions were answered and Michelle was very keen on ensuring our needs were met within our budget. Thank you Wisdom Homes for having staff who care for customers.

I would like to express my appreciation for Michelle Leal in her role as a Maintenance & Warranty Supervisor. Michelle has consistently demonstrated a high level of professionalism, reliability, and dedication in her work. She is extremely supportive and always willing to assist with any maintenance or warranty-related concerns. Her prompt… Read more ·  1

responses and clear communication make the entire process smooth and stress-free. Michelle goes above and beyond to ensure that issues are addressed efficiently and to a high standard, which reflects her strong commitment to customer satisfaction.

What stands out most is her approachable and positive attitude. She takes the time to listen, understand concerns, and provide practical solutions, making us feel valued and supported. Her attention to detail and proactive approach have made a significant difference in ensuring everything runs seamlessly.

Overall, Michelle is an asset to her team, and her consistent support and assistance are truly appreciated.