??!
1 photo
Wisdom Homes

Wisdom Homes

4.2 from 340 reviews · View Statistics

Reviews

4.2

340 reviews
5
(252)
4
(19)
3
(13)
2
(10)
1
(46)
  • Build Stage
  • Customer Service
    4.4 (210)
  • Site Admin
    4.6 (166)
  • Timeliness
    4.1 (172)
  • Structural Integrity
    4.6 (136)
  • Plumbing & Waterproofing
    4.5 (133)
  • Electrical & Lighting
    4.5 (131)
  • Flooring
    4.4 (128)
  • Transparency
    4.3 (176)
Previous
Next

Reviewer Photos & Videos

  • More
Nirmit Nanda

Nirmit NandaSydney, NSW

  • Verified customer

Tiana Belgre- A Gem!

published
Customer Service
Transparency
Timeliness
Build StageMid-Construction
See all answers
  • Verified customer

Amazing Customer Service From Tiana

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

To Wisdom and our awesome supervisor!!

published

I would like start by thanking wisdom homes for sending Sardar Moustafa to handle the defects at our home,

Sardar Moustafa is a man of integrity, honest, tidy, respectful and most importantly very punctual,

Sardar Moustafa worked his hardest to give us the home we always dreams of, Sardar completed all defects in the shortest time possible and far exceeded our expectations with what he was capable of, Sardar has left such a wonderful last impression that we were more than pleased that we chose wisdom to build our dream home.

Our family would like to thank you from the bottom of our hearts for making our dream become reality..

Karoline& Emil eshaya

Build StagePost-Construction
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Home Builders

Find out how Wisdom Homes compares to other Home Builders

Know better, choose better.

Compare all
Stephanie

StephanieSydney, NSW

  • Verified customer

Excellent customer service!!

published
Build StagePost-Construction
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Jessica B.

Jessica B.Sydney, NSW

  • Verified customer

Our awesome supervisor made all the difference

published

After so many friends telling us what a nightmare building is. Our experience could not have been better. What I always thought was going to be the hardest part of the whole process, was actually the easiest. One reason, Cameron Gerardis our site supervisor. The quality of the build was amazing. Nothing was ever an issue, questions always answered honestly, kept us well informed and updated even when he was the bearer of bad news. Cameron was very particular and picked up so many things we didn’t. As first time builders he was always happy to offer advice and was a Godsend. Don’t let this guy go Wisdom, from a customers point of view, he’s your best asset. Could not recommend him high enough!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2020
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

Wisdom build - Aspiration 34

published

Really happy with the build. Wisdom maintenance came back to fix a couple of defects and did a great job - thanks Ian/John. We are in the process of selling our house and are building with Wisdom again. Whilst expensive, you pay for what you get! The admin process was slow for our first build, but the final product is quality and all worth it in the end. Second time around though, I must admit, the responsiveness of Wisdom staff members to email correspondence has dramatically improved. Would recommend to anyone out there who is considering building with Wisdom.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2018
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Karina

KarinaSydney, NSW

  • Verified customer

CSR Tiana is a gem!

published

Being 1st time home-builders, Tiana has been a pleasure to work with through out the pre-construction process. We've had many questions and Tiana has replied promptly or directed us to which department we should be talking to. We're looking forward to working together to seeing our new dream home come to reality.

Build StagePre-Construction
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Laleen Kumar

Laleen KumarSydney, NSW

  • Verified customer

A job well done..

published

The build was bit delayed, but this understandable due to weather, But the quality of the house is excellent, all our relatives and friends who visit have only one question to ask, who build this house ? And we are proud to say it was built by the professional team at Wisdom Homes. Tarrah Deklerk our customer rep was an excellent person to deal with, very understanding and also created no issues for the Maintenance works.

Keep building quality Homes.
Regards
Laleen Kumar

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
My friend wisdom

My friend wisdomSydney, NSW

  • Verified customer

EXELLENT. Perfect!!

published

The design of the wishdom home is nice, comfortable, and well-coordinated.
Everyone involved in the wisdom was so kind that there was no problem.
The wishdom home is all perfect and my second house will be with the wishdom home.
There was no difference in cost so there was no problem.I can recommend my friend a wisdom home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Wisdom Homes compares to other Home Builders

Know better, choose better.

Compare all
  • Verified customer

Mixed emotions

published

My experience with the admin team at pre Construction was good. Handover was a bit delayed and I actually expected the build quality to be a bit better.. minor imperfections, workmanship was not the best..I guess it depends on the tradie.. but still..
Site supervisor was good as well. The only thing I am not happy with WH is the handling of maintenance repairs. Submitted request in September 2019 and request just completed in Aug 2020. Had to post on social media to get some traction with the request. Must say that [name removed] from maintenance team was very helpful once the work was scheduled. Special thanks to her for all support.
If I am building again, I will think again.
Thanks.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes

Thank you for your constructive feedback Dipak. We are glad to hear that your Maintenance Coordinator Michelle was able to be of such support to you in the completion of your Maintenance works.

Tony

TonySydney, NSW

  • 2 reviews
  • Verified customer

More people like Serdar

published

All i can say is that Serdar listened and completed all that we asked we need more People like Serdar in this industry he saw the issues and called and organised the trades needed to be done and completed in a very timely manner so i would recommend and use him again anytime very professional...A++++++++++++

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Keane Z.

Keane Z.Sydney, NSW

  • Verified customer

Very good experience with Mark Trevitt!

published

My overall experience with Wisdom Homes had been very smooth, we had a 3rd party inspector who generated reports for us from slabbing to hand over. The overall quality was really good. We moved in without any issues. There were some minor issues, like cracks on the ceiling after some time, the leakage on alfresco edges, which were also caused by unusual heavy rain this year, Mark Trevitt visited us and generated a very detailed report including issues we did not find or mention, and the maintenance works were completed without issues, all perfectly done including some paint patches, external brick gaps, etc etc. Really appreciate Mark and his teams good job and smooth communication...Will recommend for sure.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

Smooth, transparent and honest customer service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

Putting customer first.

published

I would like to thank you Wisdom Homes and especially to Michelle Leal for her kind support and follow up in getting a workaround and later offering a permanent solution. I do understand getting tradies arrange in this pandemic situation is not always an easy task. However, Michelle attempted to get all the arrangements looking into my availability. I’m grateful for keeping me updated from time to time. Thank you and keep up with fantastic work as you’re doing.

Customer Service
Transparency
Timeliness
Build StagePost-Construction
Construction End DateAugust 2018
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes

Thank you Vijay for sharing with us all the Fantastic Customer Experience you received from your Maintenance Coordinator Michelle. We are delighted to know you felt so well supported.

Ripul A.

Ripul A.Sydney, NSW

  • Verified customer

Build your dream home with Wisdom Homes - Highly Recommended

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2018
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Home Builders

Find out how Wisdom Homes compares to other Home Builders

Know better, choose better.

Compare all
georgina

georginaSydney, NSW

  • Verified customer

Such great customer service

published

through out the process of building our first home you can imagine the nerves the fear and the anxiety. going into this was daunting until we met Belinda she was absolutely amazing her amazing knowledge and experience stood out by far. Nothing was to hard for her with her recommendations and also commitment to us was beyond words could describe.

we walked away with our selections without 100% confidence and ease

If you are lucky enough to have Belinda through out this progress, i will assure she goes above and beyond and nothing is to hard.

would recommend this stage of wisdom with not 5 stars but 10 stars

Customer Service
Transparency
Build StagePre-Construction
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
waqas m.

waqas m.Sydney, NSW

  • Verified customer

Got our first house build with Wisdom Homes, best choice, couldn't be better

published

Michelle Leal was our consultant from Wisdom post-construction, she had been fantastic, meticulous, professional yet understanding how a customer feels. She masterly managed all post contruction issues with trademen and third parties to our entire satisfaction. Employees like Michelle Leal are an asset to any organisation specially in home building industry where there is so much competition. A big appreciation for Wisdom homes too for being with us throughout the building process and staying there with expert advise and assistance whenever its needed. 5 STARS as that's the maximum limit otherwise I would've given them more STARs. Thanks again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2018
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

Pre construction phase

published

Our CSR was Tiana She always responded promptly and was helpful during the pre construction process. Tiana coordinated well to give us our variations and was happy to discuss if there were any discrepancies. As a first time builder sometimes the process is overwhelming and you have to be careful and check all variations. On to the construction phase hopefully it will be a good journey.

Build StagePre-Construction
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
  • Verified customer

Maintenance on 7 year old home from Wisdom Home

published
Customer Service
Transparency
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
See all answers
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes
Anne

AnneSydney, NSW

  • 2 reviews
  • Verified customer

Excellent

published

Review for Corey who got the maintenance job done after 3 years of trying to get it done with multiple other staff

Since moving in we had problems with our shower. We've dealt with multiple wisdom staff. We’ve been ignored, verbally abused and talked down to. After almost 3 years (2 unable to use shower) Corey was assigned. He got the job done and communicated with us respectfully throughout the process. Thankyou

Build StagePost-Construction
Construction End DateNovember 2017
1 comment
Wisdom Homes
Wisdom HomesWisdom Homes

Anne, we are disappointed to hear about those challenges. Thank you for validating the professional efforts of our dedicated Maintenance Supervisor Corey. We are glad to know he was able to get the job done for you.

Page 1 of 17

Questions & Answers

Michael T.

Michael T.asked

Hi @WisdomHomes.

I was going to call, but after reading these reviews i thought i better start here in writing.
The rain over the last few weeks has revealed a leak in our roof (into the ceiling). I can see that you have requested some details from Arma S. regarding their build number, I can supply this when required. We received our keys in April of 2015.

Can you please advise of how we can have this leak resolved.

Thanks

Michael

8 answers
Wisdom Homes
Wisdom HomesWisdom Homes

Hi Michael,

I would be happy to help with your query. Can you please send a private message with your job details so I can look at your internal file.

Michael T.
Michael T.

Just for others on this site, I have provided my details to Wisdom homes in a DM as requested and they instantly come back with"Unfortunately, the warranty period has ended".... I received the keys in April 2015... it is coming up to 5 years.... what is the structural warranty period?

Paul Grech
Paul Grech

They are a joke. They make out on here that they can help you but it’s all a scam. They said the same rubbish to me . If the quality of workmanship was as good as they always say in their sales pitch we would have any problems with our builds especially leaks from the roof.

Arma S.

Arma S.asked

How long is Wisdoms Structural warranty for homes built around 2015-16?

7 answers
Paul Grech
Paul Grech

10 years

Arma S.
Arma S.

What process do Wisdom homes follow for homes with internal damage eg water leak to ceilings built around that period?

Paul Grech
Paul Grech

Good luck trying to get them to rectify the poor workmanship. You ring them and you either go to message bank or a secretary saying someone will get back to you immediately. I totally regret building with Wisdom Homes.

Daniel

Danielasked

Are Wisdoms prices negotiable or locked in? I like really one of their designs but they are more expensive than the other builders Ive had quotes from. If they were able to reduce their price slightly ($20-$30k on a $650k build) i would be very keen to proceed.

4 answers
Wisdom Homes
Wisdom HomesWisdom Homes

Dear James
Thanks for your enquiry. Wisdom is certainly able to work with you on a home that would suit your budget. Please feel free to contact Shannon or Larna at our head office on 1300 855 775, or visit one of our displays where a Sales Consultant will be able to assist. Alternatively, happy for you to provide your contact details and I will ask one of our team members to contact you.
Best of luck.
I hope Wisdom can help you find your dream home.
Kind Regards
The Wisdom Team

Paul Grech
Paul Grech

They are at more expensive than other builders and the quality is poor.

Cazzaf70
Cazzaf70

I hope you didn’t sign

Get an answer from our members and Wisdom Homes representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.