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World Nomads Travel Insurance - Explorer Plan

World Nomads Travel Insurance - Explorer Plan

1.7 from 18 reviews

Reviews

Review distribution

5 star
3
4 star
0
3 star
0
2 star
1
1 star
14

Never allowed to file a claim - unfair!

published

I have used World Nomads in the past and never had a problem with them. Now that they use TripMate it appears that they are trying to get out of paying for anything. I had two cancelled flights during a seven week trip and racked up $1200 in new flights and new accomodation. When I went to begin my claim, they said I had chosen the wrong plan. According to them, I do not qualify for my own country's policy even though I followed all the information on the website. This means that nonexpat or nomad traveler could ever use World NOMAD insurance. How ironic. I would give them 0 stars if I could. I recommend this company to NO ONE!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Insurance TypeSingle Trip
Claim MadeNo
See all answers

  • Verified customer

Slow and unreliable service. Do not recommend it.

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical, Personal Liability and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateSeptember 2018
See all answers
Steveh

StevehSouth East Queensland, QLD

Already recommend to anyone travellIng, so glad I had it

published

The staff at the emergency response are amazing, after doing ligament damage to my knee in Bali they organised everything to fly home and sort out medical stuff from home, they helped immediately and answered all of my questions and checked to see how I was. No complications yet just waiting for medical reimbursement now.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Alex

AlexCoventry

  • Verified customer

Explorer doesnt cover what you would expect. Never using them again.

published
Insurance claim madeYes

  • Verified customer

Absolute Scam for Adventure Sports, AVOID

published
Insurance claim madeYes

  • Verified customer

Don't expect support when you need it!

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads

JohnB

JohnBSydnery

  • Verified customer

Helpful and supportive all the way through the claim

published

I needed to fly home for surgery and Global Nomads system for helping out was efficient and supportive. They were prompt in their emails, and got on the phone when needed.
They didn't hesitate to pay for flights and got me home as quickly as possible.
Thoroughly recommended.

Insurance claim madeYes
2 comments
World Nomads
Sarah T.World Nomads
JohnB
JohnB

Thanks Matt, all recovered and back on the field in Africa with Mercy Ships.


RyanZH

RyanZHDURHAM

  • Verified customer

Do NOT use World Nomads

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads
Tuuls

TuulsBrussels

  • Verified customer

Very disappointing

published
Insurance claim madeYes
  • Verified customer

Very disappointed

published

I had a pregnancy-related issue and ended up in the hospital during a trip to Europe. The bill wasn't even that expensive, but since I had purchased 'coverage', I decided to claim. World nomads didn't even initiate my claim. I was told to contact my regular health insurance company. Totally untrustworthy! Complete waste of money and time. I will never purchase again!

Insurance claim madeNo
2 comments
World Nomads
Sarah T.World Nomads
me_Ty
me_Ty

I have contacted you in the email above.


Gus

GusCentral coast

  • 3 reviews
  • 4 likes
  • Verified customer

They offered the world, until it came to claim

published

Myself and partner chose the 'explorer' package, for some flexibility with cover, as we were hiking and going outdoors a lot in the Philippines. When an event occurred and it came time to claim, I was treated rudely and denied my claim without question. I would not recommend personally if you are worried about your belongings.

Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads

  • Verified customer

World Nomad uses Tripmate and they are a Nightmare you will never wake up from.

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads

  • Verified customer

Hope noone dies when your overseas, because they'll make a difficult time even more difficult

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads

  • Verified customer

Disappointed

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads
Chris T

Chris TOamaru

  • Verified customer

Great cover and easy to deal with!

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads
  • Verified customer

Disgusting

published

Excellent when you want to insure reasonable prices but make a simple claim and of not a chance to get anything from them, tell the truth and you get nowhere wish I had claimed for things we didn't loose and made them suffer, no wonder people make so many dodgy claims because it takes your money and run business. Wouldn't recommend them to anyone again and setting up a webpage to collect together other complaining clients lets see if we can get them shut down.

Insurance claim madeYes
4 comments
World Nomads
Sarah T.World Nomads
Russell Craven
Russell Craven

Claim Number: WNESP15003034-01-02 : Personal Belongings Claim

World Nomads
Sarah T.World Nomads

  • Verified customer

Beware!

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads

  • Verified customer

Terrible, definitely would not purchase again.

published
Insurance claim madeYes

See all World Nomads Travel Insurance reviews

Questions & Answers

Sorry, there are no questions about World Nomads Travel Insurance - Explorer Plan but you can read 56 questions about World Nomads Travel Insurance.


Get an answer from our members and World Nomads representatives

Details

CategoryTravel Insurance
Contact Number 02 8263 0400
Email Address service@worldnomads.com
24-Hour Phone Contact No
Online Live Chat No
UnderwriterAXA
Maximum Age Covered 70 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$12,500
Emergency Dental$500
Pregnancy (max weeks) Not Included
Resumption of Journey $1,500
Hospital Cash Allowance$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent Disability$12,500
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $450 after 12 hours
Credit Card Fraud$1,000 as part of Travel Documents cover
Travel Documents / Passport $1,000
Maximum Single Item Limit $2,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000
Ancillary
Personal Liability $2,500,000
Rental Vehicle Excess $3,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseNot Included
Adventure Included
Snow / SkiOptional Extra
Compare all World Nomads Travel Insurance

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