World Nomads Travel Insurance - Explorer Plan
Part of World Nomads Travel Insurance  2.7 (284)

World Nomads Travel Insurance - Explorer Plan

 Verified
1.4

30 reviews · Statistics

PositivevsNegative
10% · 327 · 90%

Claim Resolution Time
  • 1-2 weeks (1)
  • 2-4 weeks (1)
  • 1-2 months (3)
  • 3+ months (4)
Claim ApprovedYes (1) · No (7)
Value for Money
1.1 (14)
Transparency
1.0 (14)
Customer Service
1.1 (14)
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Reviews

World Nomads Travel Insurance › Explorer Plan30 reviews
Kavery S.
Kavery S.
  Explorer Plan

DON'T WASTE YOUR MONEY

It was an absolute waste of money. Buyer beware! Read the PDS very carefully as you will find most of the basic stuff is excluded. Show details
Value for Money
Transparency
Customer Service
Aleksandra
AleksandraQLDFar North Queensland, QLD2 posts
  Explorer Plan

The worst insurance ever

It was recommended to me by the friend and and good and ethical company. It ended up to be way more expensive than many others. The extras of $100 is not clearly explained to you and I spend 6 h waiting on a phone, week waiting for email reply! Ever time hearing the same story.... Sorry but we expecting more the usual amount of calls/claim we apologise for a waiting and inconvenience blah blah.... Here is the email to make a complaint.
Horrible experience. Ale the extras I only claim $400 so I received $300 and I paid $173. I will never never use them again or recommend it! Show details
Dez
DezQueensland3 posts
  Explorer Plan

Stay away beware

I was in Phillipines and was robbed and bashed of all my gear.. I have police reports everything needed for my claim … I paid 1600 dollars for insurance which I thought was a reputable company but it’s been month that have not even responded to my emails or any thing … all I have recieved from them is a blank statement blaming Covid for delays lol … what a scam … better of using a bigger insurance company these people are crooks Show details
Dez
Dez  
More

Update nothing no response been months total waste of money

E. D. K.
E. D. K.
  Verified Explorer Plan
v8angels
v8angels
  Verified Explorer Plan

The pandemic is their excuse not to pay your claim

They simply declined our claim, stating that the incident we had happened during a pandemic. We had extra expenses because of an unforseen change of plans and there was nothing we could do about it. When we submitted the claim, their negative answer was justified by "it happened during a pandemic and pandemics are not covered". Show details
Aidan
Aidan2 posts
  Verified Explorer Plan

Worst Insurance Provider

Took two months to provide any correspondence on claim, unable to answer emails and calls. Unable to provided decision on claim. They don't answer the phone, I left my number for a call back but they haven't, I've filled out online enquiries but they don't respond. Loads of bad reviews in the last few weeks for this insurer. STAY AWAY from world nomads Show details
Ba. I.
Ba. I.
  Verified Explorer Plan

World Nohelp

Great company, as long as you don't have to face a pandemic after having bought a policy.
When you need the travel insurance, they're completely absent. When they want you to pay for your plan, they are always there for you. Show details
Luca Evangelista
Luca Evangelista
  Verified Explorer Plan
Value for Money
Transparency
Customer Service
Upset
Upset2 posts
  Explorer Plan

dont expect them to disclose any information just trying to get your money

we organised for a policy for my son to Peru from Australia in February. We spoke to them and then bought it on line. At no time were we informed that he would not be covered for the coronavirus. There were no alerts concerning travel in Australia or Peru, no alerts at all for anywhere except China at the time so no you cant say everyone was aware of the situation and it was a known issue from 31/1/2020. If you couldn't cover him then fine but you were either accepting new insurance polices and not informing people of the coverage for coronavirus or you have retrospectively changed your coverage to avoid liability. You should be ashamed of yourselves. Show details
Julian L.
Julian L.
  Explorer Plan
Alison Peck
Alison Peck
  Verified Explorer Plan

My brother in law died thinking he had cover from these cold hearted scammers!!

Accurate facts are. ..after paying a whopping three hundred pounds , my brother in law thought he was covered for a lifetime trip with World Nomads. He was on a motorbike travelling through all these countries in South America...yet nobody here thought to ask what his mode of transport was . He could have been on a camel or a skateboard when the drunk driver hit him and we would have him home with us today. But no, they used their get out clause in the 140 pages listed of what your not really covered for to allow him to die. I will always keep posting this. His story won't be forgotten! And how you sleep at night is beyond me! Mrs Ali Peck Show details
Ius ideas
Ius ideas
  Verified Explorer Plan

Scam, do not use this company

Can't access to their claiming portal, they have not given me access despite reiterated intends.
I have six pendant claims which resolution I have waited more than 4 months, they have not refunded anything.
Do not use this company or you will be in medical debt. Show details
Travel J
Travel J
  Explorer Plan

Never allowed to file a claim - unfair!

I have used World Nomads in the past and never had a problem with them. Now that they use TripMate it appears that they are trying to get out of paying for anything. I had two cancelled flights during a seven week trip and racked up $1200 in new flights and new accomodation. When I went to begin my claim, they said I had chosen the wrong plan. According to them, I do not qualify for my own country's policy even though I followed all the information on the website. This means that nonexpat or nomad traveler could ever use World NOMAD insurance. How ironic. I would give them 0 stars if I could. I recommend this company to NO ONE! Show details
Ricardo W.
Ricardo W.
  Verified Explorer Plan
Steveh
StevehQLDSouth East Queensland, QLD
  Explorer Plan

Already recommend to anyone travellIng, so glad I had it

The staff at the emergency response are amazing, after doing ligament damage to my knee in Bali they organised everything to fly home and sort out medical stuff from home, they helped immediately and answered all of my questions and checked to see how I was. No complications yet just waiting for medical reimbursement now. Show details

Questions & Answers

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Details

Compare all World Nomads Travel Insurance listings
CategoryTravel InsuranceTravel Insurance
UnderwriterHollardHollard
Maximum Age Covered 70 years old70 years old
Medical Coverage
Overseas Emergency Assistance Unlimited$5,000,000
Accidental Death$12,500$1,000,000
Emergency Dental$500$500
Pregnancy (max weeks) 2626
Resumption of Journey $1,500$1,500
Hospital Cash Allowance$50 per day, up to $5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimited$5,000,000
Loss of IncomeNot IncludedNot Included
Permanent Disability$12,500Not Included
Luggage & Personal Effects
Theft of Cash $250Not Included
Delayed Luggage $450 after 12 hours$300 after 12 hours
Credit Card Fraud$1,000 as part of Travel Documents cover$1,500 as part of Travel Documents cover
Travel Documents / Passport $1,500$1,500
Maximum Single Item Limit $2,000 (Laptops or Cameras)$500 (Laptops or Cameras)
Luggage & Personal Effects $10,000$2,000
Ancillary
Personal Liability $2,500,000$1,000,000
Rental Vehicle Excess $3,000Not Included
Motorbike / Moped Coverage Not IncludedNot Included
Domestic Pet Care Not IncludedNot Included
Special Activities Packages
GolfIncludedIncluded
CruiseNot IncludedNot Included
Adventure IncludedIncluded
Snow / SkiOptional ExtraOptional Extra
Compare all World Nomads Travel Insurance listings
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