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World Nomads Travel Insurance - Explorer Plan

World Nomads Travel Insurance - Explorer Plan

1.5 from 26 reviews · View Statistics

Reviews

1.5

26 reviews
  • Value for Money
    1.1 (10)
  • Transparency
    1.0 (10)
  • Customer Service
    1.0 (10)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 1-2 months (2)
    • 3+ months (3)
  • Claim ApprovedYes (0) · No (5)
Previous
Next

The pandemic is their excuse not to pay your claim

published

They simply declined our claim, stating that the incident we had happened during a pandemic. We had extra expenses because of an unforseen change of plans and there was nothing we could do about it. When we submitted the claim, their negative answer was justified by "it happened during a pandemic and pandemics are not covered".

Value for Money
Transparency

Worst Insurance Provider

published

Took two months to provide any correspondence on claim, unable to answer emails and calls. Unable to provided decision on claim. They don't answer the phone, I left my number for a call back but they haven't, I've filled out online enquiries but they don't respond. Loads of bad reviews in the last few weeks for this insurer. STAY AWAY from world nomads

Value for Money
Transparency

World Nohelp

published

Great company, as long as you don't have to face a pandemic after having bought a policy.
When you need the travel insurance, they're completely absent. When they want you to pay for your plan, they are always there for you.

Value for Money
Transparency
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Orrible Experience

published
Value for Money
Transparency

dont expect them to disclose any information just trying to get your money

published

we organised for a policy for my son to Peru from Australia in February. We spoke to them and then bought it on line. At no time were we informed that he would not be covered for the coronavirus. There were no alerts concerning travel in Australia or Peru, no alerts at all for anywhere except China at the time so no you cant say everyone was aware of the situation and it was a known issue from 31/1/2020. If you couldn't cover him then fine but you were either accepting new insurance polices and not informing people of the coverage for coronavirus or you have retrospectively changed your coverage to avoid liability. You should be ashamed of yourselves.

Value for Money
Transparency
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Next

Scam travel insurance. Avoid at all costs.

published
Value for Money
Transparency

My brother in law died thinking he had cover from these cold hearted scammers!!

published

Accurate facts are. ..after paying a whopping three hundred pounds , my brother in law thought he was covered for a lifetime trip with World Nomads. He was on a motorbike travelling through all these countries in South America...yet nobody here thought to ask what his mode of transport was . He could have been on a camel or a skateboard when the drunk driver hit him and we would have him home with us today. But no, they used their get out clause in the 140 pages listed of what your not really covered for to allow him to die. I will always keep posting this. His story won't be forgotten! And how you sleep at night is beyond me! Mrs Ali Peck

Value for Money
Transparency

Scam, do not use this company

published

Can't access to their claiming portal, they have not given me access despite reiterated intends.
I have six pendant claims which resolution I have waited more than 4 months, they have not refunded anything.
Do not use this company or you will be in medical debt.

Value for Money
Transparency

Never allowed to file a claim - unfair!

published

I have used World Nomads in the past and never had a problem with them. Now that they use TripMate it appears that they are trying to get out of paying for anything. I had two cancelled flights during a seven week trip and racked up $1200 in new flights and new accomodation. When I went to begin my claim, they said I had chosen the wrong plan. According to them, I do not qualify for my own country's policy even though I followed all the information on the website. This means that nonexpat or nomad traveler could ever use World NOMAD insurance. How ironic. I would give them 0 stars if I could. I recommend this company to NO ONE!

Value for Money
Transparency
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Slow and unreliable service. Do not recommend it.

published
Value for Money
Transparency
Steveh

StevehSouth East Queensland, QLD

Already recommend to anyone travellIng, so glad I had it

published

The staff at the emergency response are amazing, after doing ligament damage to my knee in Bali they organised everything to fly home and sort out medical stuff from home, they helped immediately and answered all of my questions and checked to see how I was. No complications yet just waiting for medical reimbursement now.

Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Alex

AlexCoventry

Explorer doesnt cover what you would expect. Never using them again.

published
Insurance claim madeYes

Absolute Scam for Adventure Sports, AVOID

published
Insurance claim madeYes

Don't expect support when you need it!

published
Insurance claim madeYes
1 comment
World Nomads
Sarah T.World Nomads
JohnB

JohnBSydnery

Helpful and supportive all the way through the claim

published

I needed to fly home for surgery and Global Nomads system for helping out was efficient and supportive. They were prompt in their emails, and got on the phone when needed.
They didn't hesitate to pay for flights and got me home as quickly as possible.
Thoroughly recommended.

Insurance claim madeYes
2 comments
World Nomads
Sarah T.World Nomads
JohnB
JohnB

Thanks Matt, all recovered and back on the field in Africa with Mercy Ships.

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Questions & Answers

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World Nomads Travel Insurance - Explorer Plan

Details

Compare both World Nomads Travel Insurance
CategoryTravel Insurance
UnderwriterAXA
Maximum Age Covered 70 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$12,500
Emergency Dental$500
Pregnancy (max weeks) Not Included
Resumption of Journey $1,500
Hospital Cash Allowance$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent Disability$12,500
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $450 after 12 hours
Credit Card Fraud$1,000 as part of Travel Documents cover
Travel Documents / Passport $1,000
Maximum Single Item Limit $2,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000
Ancillary
Personal Liability $2,500,000
Rental Vehicle Excess $3,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseNot Included
Adventure Included
Snow / SkiOptional Extra
Compare both World Nomads Travel Insurance
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