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Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

4.1 from 818 reviews

Reviews

(578)
(59)
(21)
(25)
(136)
  • Value for Money
    3.9 (436)
  • Customer Service
    4.2 (447)
  • Timeliness
    4.0 (206)
  • Job Satisfaction
    3.7 (102)
  • Transparency
    4.0 (340)

Reviewer Photos & Videos

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High alert never insure your car with YOUI

published

We insured (Full Comprehensive cover) our car with Youi and my son hit a parked car over 2 months ago.
Both cars were write-off and I have been trying to get a replacement car from Youi without success but on the hand the owner of the other car involved in the accident told me that he got his replacement car within a week from NRMA car insurance (What a difference :-) ).
I'll insure my car definitely with NRMA in the future.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateFebruary 2020
Claim ApprovedNo
Car ModelHonda Civic
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Shane

ShaneSouth East Queensland, QLD

  • 3 reviews

Stiched up

published

I got youi to do a compare apples with apples quote and yeah, come up with same price as other insurance company. Forgot to tell me they raised my access up by nearly 400 dollars without telling me on the phone. Very disappointing

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Ranger PX.II (2015-Present)
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PeteV

PeteVGreater Melbourne (Inner), VIC

Very good service

published

I was very happy with the cover I got from Youi. Most importantly was the service I received from customer service rep Mike J - companies need to realise how important good staff are, Mike made my insurance buying experience a breeze and is the sole reason I went with Youi. Thanks Mike

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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Kirstin Mitchell

Kirstin MitchellDarling Downs, QLD

You were great again!

published

Jen Gillbanks was fantastic to deal with - thanks youi for ALWAYS providing me with exceptional service. I have been with YOUI for MANY years now and the consistent service is outstanding.
Thanks Jen, and good luck with kids whilst working from home - you are amazing!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Marie L

Marie LGippsland, VIC

  • 3 reviews

Fantastic Service provided by Nicole

published

Nicole's service was fantastic. She provided all the relevant information and was very helpful in answering my questions. Having comprehensive insurance provided us with Road Side Assist which was important to us. I felt like the policy was good value.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord
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Ange

AngeAdelaide

  • 2 reviews

Brilliant Youi once again

published

I just took out a new policy and am just so impressed. Youi are a 5 star company.
Easy, trustworthy, great value for great product. Youi are worth considering moving too trust me, I had a horror experience with the at fault driver lying and Youi stood by me the whole way.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Can’t live without it

published

I was very happy with the operator and the prices that was given to me. I was able to understand it easily and concise. I will recomend it to my friends

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord Courier
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GREAT SERVICE

published

Straightforward easy to talk to & great value
No hard selling to the point & all area's covered
Saving over prior insurance which is very important with the way the world is at present

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Triton MQ (2015-Present)
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Philip Parkinson

Philip ParkinsonCentral West, NSW

  • 2 reviews

Pain Free Transaction!

published

Our policy was very accurately explained and all the available extras and their costs clearly discussed. All in all a good experience as well as a saving.Everything was sent and outlined as discussed accurately.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX5
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Phil G

Phil G

  • 7 reviews

EXCELLENT SERVICE

published

The true test of an insurance company is how you are treated when making a claim. I found Youi to be terrific when I made a claim after hitting a kangaroo. I rang Youi the day after the crash. There was a short phone interview, a choice of crash repairers and an assessment arranged for that same day. The claim was approved that same day. The crash repairer proved to be excellent. Big shoutout to Shane at Youi. Thanks for your terrific service.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelFord Focus LZ (Hatchback)
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Nathan Thompson

Nathan ThompsonCentral Highlands and Goldfields, VIC

Customer service excellent

published

Very easy to setup. Sales person Kate Steffan was excellent. The value was probably equal to others with your excess slightly higher but Kate's service was much better than all other providers therefore I went with your product.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelToyota Corolla
See all answers

Easy to arrange and excellent value for money. Saved heaps

published

Very easy to arrange. Excellent value for money and good savings made. Very happy with outcome and very pleased with attitude and assistance from the contact at YOUI. Will recommend to other family members and friends.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelProton Prevé CR
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Amit

AmitSouth East Queensland, QLD

Great service and price.

published

The gentleman that called me was polite and professional. He didn't push any products for me to buy and just gave me quotes. He called me back the day and time I asked him to. Very happy with his service.

Their quote was best for my brand new car. I also have my house insured with them. The Youi app is great and I get great deals when I need to shop.

Thank you.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota RAV4 Cruiser 2.0L Petrol
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Jade n B.

Jade n B.Wanniassa 2903, ACT

Customer service second to none!!

published

Can not fault youi insurance I work with cars and speak to hundreds recently about the catastrophe hail damage in Canberra recently. I can assure any one Youi are unmatched for customer service and timely claims. I had my car towed
a claim # name direct contact # and a tracking # and several ph calls text n emails within days! while several other people w NRMA had there car on the side of the road for weeks while needing to wait hours on hold to find out what's happening. Meanwhile I'd been paid my claim n looking for a new car..
I can not recommend them highly enough

Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHolden Commodore VF (Wagon)
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Peter

PeterSouthwest, VIC

  • 2 reviews

Price not competitive

published

Quote for my car was $1650 (approx) with $1500 excess and choice of repairer. Only offered replacement car if written off in first 2 years (alternate quote was 3 years).
This quote offered no savings. Alternate quote was $150 cheaper.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz E-Class E450 4MATIC W213
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KC The Gypsy

KC The GypsyCanberra 2600, ACT

Perfect

published

Awesome service!!! Best Ever company to deal with!!!
Fantastic all the way!!!
Great claims department
Friendly service
Fast turnaround
Returns aLL my calls
Kept their promises!!!
Great value
Been with YOUI since they started ... my first ever claim... absolutely no hassles
A BIG THANKS TO EVERYONE

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelToyota Hi Lux
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Mandy Pristley

Mandy PristleySouth East Queensland, QLD

  • 3 reviews

Best Customer Service I have had in a long time!

published

Nathan did everything he said he would and was clear, concise and responsive. I made contact with 3 insurers and Youi was far better than the other 3 put together. It was great to speak to someone who listened, responded and also took the time to build honest rapport.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Robyn

RobynWide Bay-Burnett, QLD

  • 2 reviews

Well the price is good time will tell if product stands up

published

My experience to date has been good. Both staff I have dealt with have been friendly, relaxing but professional at the same time and I saved money. Time will tell if I have a claim (which I hope I don’t) whether this exceptional service continues.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Qashqai J11 Ti
See all answers
Michael

MichaelMurray Region, NSW

Great Customer Service

published

Great Customer Service, saved about $50 with this policy. Easy to set up. Easy payment options. Happy to continue a nearly ten year relationship with Youi. Can only be happy

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Camry ASV70R / GSV70R Ascent Sport 2.5 L Hybrid
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chas

chasSouth-Eastern Region, NSW

a really great deal

published

I had a Hyundai iMax in 2018 and saved $600 by insuring it with Youi, then when I sold it and bought a Hyundai i30 this week, I saved a further $240. It's an awesome feeling, and the Youi guys were so amenable and to the point on the telephone. I was made to feel like one of the family.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Page 1 of 41
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Questions & Answers

Stuart G

Stuart Gasked

Comprehensive Car Insurance

What is the basic comprehensive insurance cost for a 2015 Mazda3 Sedan? The kilometres travelled per twelve months is 6000kms.

No answers
Josie G

Josie Gasked

Comprehensive Car Insurance

Hi I am wanting a quote for my comprensive car insurance please.
I am currently insured with Seniors I was hoping you could better. I have never had a claim had my license since 1964.
My car is kept under 24/7 security day & night unless I’m driving it obviously.

5 answers
Josie G
Josie G

Quite please

Boris Yasminsky
Boris Yasminsky

Josie. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, perhaps you should consider an insurer with some history of being there when you need them, rather than being price driven to only find yourself left out of pocket after a claim. Cheers

Paul G.
Paul G.

Hey Boris which word would you consider your favourite, absolutely or fail?
However, you’re on the money with Youi, most complained about insurer in Australia for several years in a row, part of the Hollard group from South Africa. Serial offenders for sales tactics, claims issue and overall conduct, just like most online insurers.......!

Lea K.

Lea K.asked

Comprehensive Car Insurance

Does youi cover windscreen damagr

2 answers
Boris Yasminsky
Boris Yasminsky

Lea, Considering Youi is before the Royal Commission Inquiry for NOT paying claims, what do you think the chances are ?. cheers

Fired Up
Fired Up

It would depend on your policy. A quick phone call will get you the answer

Get an answer from our members and Youi representatives

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