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Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

4.1 from 1,080 reviews · View Statistics

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Reviews

4.1

1,080 reviews
5
(766)
4
(73)
3
(25)
2
(34)
1
(182)
  • Value for Money
    4.0 (665)
  • Customer Service
    4.3 (683)
  • Timeliness
    4.2 (424)
  • Job Satisfaction
    3.9 (206)
  • Transparency
    4.1 (569)
  • Claim Resolution Time<1 week (24), 1-2 weeks (10), 2-4 weeks (7), 3+ months (6) and 1-2 months (6)
  • Claim ApprovedYes (46) · No (6)
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Amanda L

Amanda LNew South Wales

  • 2 reviews
  • 2 likes

Waste of time

published

SO HARD to get a quote from Youi. After all the questions on line, put all the information they will call you back and ask same, waste of time. All other insurance providers you can get a quote on line. I did that and after 15 minutes of time wasted, the quote was absolutely out of the market.
What a waste of time.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

DISASTER!!!

published

An absolute joke! Good & cheap, until you have an accident & have to make a claim!
Husband had a bingle 5 months ago. Poor communication - not one person had ever called to update us on who was in fault.

Took for us to call them to be told that husband was in fault based on the fact that the other car had a passenger & it was their word over his (other car were in fault).

Very disappointing. Will never call them for a quote or ever take out a policy even if it was given for free.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claimant is the policy holderYes
Claim DateJune 2020
See all answers

Quote

published

Never again. It is very hard to get a quote from Youi. All other insurance providers you can get a quote on line. For Youi you put in all the information on line, and they have to ring you back, and ask you all the questions again. I did that and after 15 minutes of time wasted, I was told sorry we can not insure your car because it is too expensive for Youi.
What a waste of time

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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ian

ianSouth East Queensland, QLD

Cheep isnt good.....nice untill you make a claim

published

did you know youi take your excess even if your not at fault then you have to fight them to get your excess back....not worth the saving...woolworths is actually cheaper so swapping everything to them

Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time1-2 months
Claimant is the policy holderYes
Claim DateSeptember 2020
See all answers
Emily O.

Emily O.Greater Melbourne (Metropolitan), VIC

Youi = excellent, efficient, helpful and friendly!

published
Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Car ModelMitsubishi Outlander
Claim Resolution Time<1 week
Claimant is the policy holderYes
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
Unbiased reviewer

Unbiased reviewerSydney, NSW

  • 3 reviews
  • 3 likes

Good car insurer

published

Multiple good experiences. Another party at fault who said they had no money and no insurance. I provided a photo of their ID and Youi sorted it all. My husband was at fault on another. Of course had to pay excess but the rest was all sorted. Only speak to aussies in qld that are all helpful and easy to contact. Car repairs locations relatively close to home (one 10 mins and another 20 mins away). Repairers all smaller businesses and very helpful and friendly. Break down required towing and all covered with roadside assist. One of the cheaper providers. Cash back during covid as I used it less. No complaints.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claimant is the policy holderYes
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
krisget

krisgetVictoria

  • 5 reviews
  • 1 like

Quote Almost Double Other

published

By far the most expensive quote, almost double what AAMI quoted and AAMI had more benefits than Youi too. I must say I was very surprised. Current insurer Suncorp $845, AAMI $681, Youi $1243, Allianz $921, Aust Seniors $829 and Budget Direct $681. All but Youi have an excess of $650 or $600 with these figures, Youi's excess with this quote was $900 - hate to imagine what the quote would have been if I changed the excess to around the $600, I didn't bother, I just deleted their quote. I will go with AAMI for this year and if their prices rise next year unfairly like Suncorp's did this year, I will shop around again next year.

Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Qashqai J11
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discounts on renewal

published

I got an email saying my renewal was coming up, and saw that premiums and excess had gone up despite no claims. However, I phoned the call line and the guy was very helpful and got my premiums reduced by $100. I then added an extra benefit, ended up still being less than the stated renewal with this benefit. I am happy they gate a discount but wish that a no claim discount had been automatically added and I didn't have to phone about it. Good customer service though.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Murray

MurraySouth East Queensland, QLD

  • 3 reviews

Georgie girl 10 Gold stars for you

published

New car, new policy, cost saving and seamless set-up. Been with Youi for years and have saved a bucket load. Don't bother getting other quotes because they reward you so well for loyalty.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
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Ri T.

Ri T.Richmond-Tweed, NSW

Completely unreliable, slow process, no one to speak to!

published

My car was hit & in the garage. The garage sent an estimate to YOUI and a week later there is still no assessor appointed to even look at the estimate.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Car ModelTesla Model 3
Claimant is the policy holderYes
Claim ApprovedNo
See all answers
Liz R

Liz RGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Amazing service and savings

published

The sales agent was very helpful and knowledgeable. She took the time to find out about how I use my car and I got the same cover at half the price- saving over $600 a year. Looking forward to a long relationship with Youi

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolvo S60
See all answers
BUGSY

BUGSYSouth East Queensland, QLD

  • 2 reviews

Highly recommended

published

Emma was very easy to deal with her personality was warm and welcoming. Saved loads moving cars to youi. Friends recommend them and we couldn't be happier.we have not yet made a claim and hopefully won't need to but service so far has been outstanding

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru Liberty
See all answers
nicki1

nicki1

  • 3 reviews
  • 1 like

FANTASTIC SERVICE !!

published

Have been with YOUI for a number of years now and apart from providing great prices on their policies with Road Service included, YOUI were absolutely amazing recently when I had to make a claim for a car that was written off. From start to finish during the whole process, the staff could not have been more helpful, efficient and sympathetic making the experience a lot easier given the circumstances. Cannot rate their staff and service enough.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claimant is the policy holderYes
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
Michelle Couch

Michelle CouchSouth East Queensland, QLD

Great product and Great Service

published

I am really pleased with the service from Kylie Palmer. Thanks so much for finding a great price and thoroughly explaining how the cover works for me too. I felt that Kylie made the time to find a policy that suited me and took the time to explain everything clearly. The whole process was more like an easy conversation with a mate instead of organising insurance. Thanks Kylie, thanks Youi

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX-5 KF Maxx Sport
See all answers

Very good service and helped me get the best price.

published

Good Value, Good customer service, explained in an excellent manner was advised Road Side Assistance was included. Explained all terms and conditions with the policy. Very easy to set up.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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michael

michaelperth

  • 18 reviews
  • 13 likes

No thinks

published

All the hype about cheaper well Im a senior who doesnt drive much 4000k per yerar and hasnt had an accident for 2 decades .
When I punched in the mountsin of details Youi ask for I found them more expensive than rac and sgio What waste of time

Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Dee

DeeCentral Queensland, QLD

New comprehensive Policy

published

I found YOUI to be great value and the cheapest around. I did not like that it is market value. But loved talking to an Aussie/Kiwi. Great service that I hope I do not have to use as it will mean that I have been in an accident.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Jimny
See all answers
Timothy

TimothyBrisbane

  • 2 reviews
  • 5 likes

I just want a quote

published

TERRIBLE trying to get a quote - Just a long drawn out process. I tried to get a quote online which included the provision of a phone number. I was then called by a salesperson who stole 30 mins of my life going through endless details including all the questions id already answered online before they called.

After all this for this particular vehicle, they come up with a price twice that of other insurers. (Vehicle dependant, some times they are cheaper), I would of been able to avoid all of this if the online system gave a quote like every other insurance company. This is one reason I usually don't insure with YOUI, other insurance companies have a much easier, convenient online process

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Dido

Dido

  • 2 reviews

Changed insurers and saved money.

published

Policy is good value. We have homes insured and have just added our vehicle and it has saved us money. The insurance representative made it all so very easy to do.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda
See all answers
tony hope

tony hopeTasmania

pertinent to my requirements

published

Good policy. Took time to set up, however it was a good result. William handled my requirements pleasantly and courteously. Questions were answered professionally and alternatives explained carefully including choices on the policy.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Page 1 of 54
See all Youi Car Insurance reviews

Questions & Answers

Margaret Kennedy

Margaret Kennedyasked

Comprehensive Car Insurance

What does it cost?

1 answer
Steven
Steven

$1500, but my car is a sports performance car so naturally will be more expensive than a standard family car.

Hanna Brandli

Hanna Brandliasked

Comprehensive Car Insurance

I just upgraded our insurance on the car to full comprehensive, on the Policy Schedule it states Excess Windscreen cover $700? Is that correct, as I was expecting 2 free replacements included. The policy no is - OA32182443
Hanna Brandli

No answers
Reynaldo Buan

Reynaldo Buanasked

Comprehensive Car Insurance

I was injured ,they amputated my 4th toe ,on the right foot,l cannot work ,do lhave any finance protection insurance with YOUI ?

No answers

Get an answer from our members and Youi representatives

Details

Compare all 3 Youi Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Contact Number 1300 219 948
Other Insurance Types Offered Business, Home and Contents and Motorcycle
Coverage TypeComprehensive
UnderwriterYoui
Legal Liability Cover Included up to $20 million
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs Included
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair
Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Youi Car Insurance

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