2Youi Comprehensive Car Insurance
Part of Youi Car Insurance  4.0 (7,128)

Youi Comprehensive Car Insurance

 Verifiedyoui.com.au
3.5

1,499 reviews · Statistics

PositivevsNegative
62% · 936527 · 35%
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Claim Resolution Time
  • <1 week (30)
  • 1-2 weeks (17)
  • 2-4 weeks (17)
  • 1-2 months (22)
  • 3+ months (26)
Claim ApprovedYes (90) · No (24)
Value for Money
3.4 (971)
Customer Service
3.7 (1,017)
Timeliness
3.5 (728)
Job Satisfaction
3.0 (424)
Transparency
3.4 (868)
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Reviews

Youi Car Insurance › Comprehensive1,499 reviews
Amy
AmyVICGreater Melbourne (Inner), VIC2 posts
  Comprehensive

Sneaky and dishonest service!

Sneaky company!
They put my annual premium up by over $1000 per year and I’m a no claims driver. They didn’t send me a letter or email. I called to ask why the huge increase and they told me that it was due to having three late payments over the year! But $1000 so unreasonable. They had no interest in helping me out or reducing the premium to keep me as a customer so I canceled immediately! Show details
Customer Service
Chi Keung C.
Chi Keung C.NSWSydney, NSW3 posts
  Comprehensive
Value for Money
Samuel K
Samuel KSouth Australia
  Verified Comprehensive
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Ben M.
Ben M.QLDSouth East Queensland, QLD
  Comprehensive

annoying process

You fill out all of your details online, then they ask for your phone number and call you.
That's annoying in itself, but after that they run through all of the details of information you've ALREADY given them.
Presumably eventually they give you a quote, but when I said something like "I've already provided this information" they just hung up on me. Show details
Georgina K.
Georgina K.
  Comprehensive
LightfireCreative
LightfireCreativeNSWIllawarra, NSW9 posts
  Comprehensive
Value for Money
Customer Service
Timeliness
tom
tom
  Comprehensive

Surprising cancellation fees and no backdated refund

Whilst good while I had cover, cancelling it proved more difficult than others. Cancelled a few days after selling my car and unlike AAMI, they wouldn’t back date the cancellation a few days. And also charged to cancel. Quite the surprise considering how many awards Youi gets. May get my new car sorted with AAMI instead. Show details
Carlos F.
Carlos F.SAMetropolitan Adelaide, SA2 posts
  Comprehensive

Gready corporate thieves

$250 per month for fully comprehensive on a 2012 hilux. Total gread and absolute thieves. Show details
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Daniel
Daniel
  Comprehensive
Transparency
Noodle
NoodleQLDSouth East Queensland, QLD
  Comprehensive

Great service, great saving!

I had a win today and saved $388 on my car insurance. After receiving my renewal from Budget which had gone up by $341 since last year, I decided to shop around and Youi came up trumps. The process is a bit lengthy but thorough so if you have 30 minutes to spare to save money, it's well worth it. I spoke with Chantelle who was friendly and efficient. Happy days :) Show details
Value for Money
Timeliness
Not happy jan
Not happy jan NSWSydney, NSW2 posts
  Comprehensive
Missy
MissySAMetropolitan Adelaide, SA2 posts
  Comprehensive

Customer for 10 years

Customer for 10 years with car and house insurance. Recently my car insurance went up significantly and was due for renewal. I called to see what they could do to reduce my annual payment. What they did was make adjustments which made it cost even more than the original renewal price. I said I couldn’t justify paying that for an older car that I don’t drive very often. I opted to leave and that was that! I did shop around and found a better deal. After all those years as a client there was no loyalty or effort to assist me. Very disappointed. Show details
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Chantelle Farag
Chantelle FaragNSWSydney, NSW5 posts
  Comprehensive
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Hougsy1111
Hougsy1111sydney7 posts
  Comprehensive

TO DIFFICULT FOR A QUOTE

Jumped online and done all the details etc, then they call you and ask to verify who I am. All I wanted was a quote, bunch of morons that try to spin you into a sales call. Absolute disgrace and glad I will not be using them Show details
UNICORN1
UNICORN1QLDSouth East Queensland, QLD6 posts
  Comprehensive
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UNICORN1
UNICORN1  
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Questions & Answers

Robyn H.
Robyn H. · Comprehensive Car Insurance

Can someone else drive my car

Andrew Doherty
Andrew Doherty · Comprehensive Car Insurance

How much is comprehensive car insurance for BA 6 cyl ford

Andrew Doherty
Andrew Doherty  

3000 dollars

tmak
tmak · Comprehensive Car Insurance

When Youi doesn't fully honour a comprehensive insurance claim, clearly failing to observe the industry expectation of open, honest and fair conduct and instead intimidates their customers into accepting fabricated half-measures(such as cosmetic repairs only, that leave your car unsafe to drive) and you for months without a vehicle. What reasonable compensation should you ask for, to encourage them to act with integrity in future? Should a petition be organised, to have their insurance licenses revoked?

MattRob
MattRob  

You sound like a fool to be honest, no really comments as to what has happened, and unlikely to have left your car unsafe to drive, as it would have been repairer, and you should report the problem... sounds sketch tmak

tmak
tmak  

Details

Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance IncludedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Not Included

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excessNot IncludedCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excessNot IncludedCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per itemNot IncludedIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Awards 201920192019
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