Youi Comprehensive Car Insurance

Great people from start to finish. Had an incident and i was supported all through. The claim was settled within 2-3weeks Show details

From the very first phone call, I was put in touch with incredibly helpful people who guided me through the whole process with exceptional courtesy and efficiency. I would definitely recommend YOUI to anyone, not just family. Thanks for your exceptional service. Regards, Ken Smith Show details

Liz was great with getting an assessment for my car and letting me no that I would not have to pay excess , For the insurance company thanks to young guy for being so nice and Liz from youi keep up the good work.only been with youi for 2months Show details

I had a very good experience. Customer service team were professional and prompt. The entire repair time to have my car back in my hands in new condition was less than 2 weeks. I am very pleased with the process and outcome. Thank you. Show details

I can't thank YOUI enough for how incredibly easy they were able to organise my claim after my car was rear-ended in early February (2026). I also had forgotten to book a rental car in advance on the day I dropped off my car for repair. I was worried I may not be able to get a rental car at short notice, but with the help from Tim at YOUI,… Read more

after communicating with Hertz, I had a car within half an hour.

I can't thank YOUI enough for such great efficiency. One of the best decisions I've made in recent years was choosing them as my car insurer.

⭐⭐⭐⭐⭐ I rang Youi today to add an L-plater to my comprehensive car insurance and honestly expected the premium to skyrocket. I was pleasantly surprised to find that not only did it cost very little to add the extra driver, but after the consultant reviewed my details my insurance actually decreased by $80. The service was excellent, the assistant… Read more

was helpful and thorough, and the price was brilliant. A really positive experience and great value for money.

There was a minor accident while parking and Youi insurance took care of the claim very well. I would like to specially call out HAWKESBURY ACCIDENT REPAIR CENTRE who did an amazing job and the car looked like new. Though there was a slight delay due to the delivery of an additional part but when I looked at the professionalism and the way they… Read more

handed over the car, I am ok to excuse the delay. This was my first claim ever and they did a great job, thank you!

The service was processional and caring and very quick and only been with youi since March Show details

The service was solid, but what really made the difference was Emily. After I submitted my details, she gave me a call almost straight away. She was easy to talk to, knew the product inside out, and explained things clearly without any fluff or pressure. It wasn’t just a sales call. She actually helped me understand things I wouldn’t have picked… Read more

up on just reading online. Her approach was calm, thorough and professional, which made the whole process really smooth.

Coming from a service business myself, I respect that kind of effort. I had my certificate of currency within five minutes and everything just worked the way it should.

On price, it stacked up well too. Even after factoring in the online discount, it ended up 25 dollars a month cheaper than my old policy and included roadside assist.

Because of the service I received, I’ll also be moving my second car policy over to Youi.

I've been a long-term sceptic of insurance, car, home, travel or life, but certain things are required at certain stages of life. Today, I went shopping for comprehensive car insurance for a new Tesla Model Y. I was not hopeful as I stopped buying comprehensive car insurance some 15 years ago, meaning I don't hold any no-claim bonus ratings....I… Read more

tried all the big names, Allianz, QBE, NRMA, Zurich, Budget Direct, Coles, Woolies, AAMI.....all had exorbitant premiums ranging from $1640 to $2400 per year...even with a $1200 excess. Completely by accident, I filled out a quotation from YOUI, and a representative called me. You see, I Googled NRMA, and the search yielded YOUI at the top of the page. It said. "Start a Quote" so I did. Lo and behold, a very pleasant person called, and enquired, "I'm ringing you about an online quotation, may I assist"? Well, after a most engaging conversation, I was given a quotation that was easily the best of the previous bunch. Without giving too much away, it was around $250 under NRMA (the next best), and I'm a 50 year Gold Member! Now I know why my son is with YOUI. Note, photo is my test drive car, but my one comes in a week!

After experiencing a stressful car accident, I was initially overwhelmed by the claims process. However, Youi turned what could have been a nightmare into a calm and well-handled experience. Their team was professional, responsive, and genuinely supportive throughout the entire process. From the first call to the final settlement, everything was… Read more

clearly explained and handled with care. I truly felt looked after. Thank you, Youi, for making a difficult time feel manageable and for going above and beyond.

Youi is simply the best – I’m incredibly grateful for their support and service.

Three caveats. ONE: this is the second time I’ve tried to get a quote from Youi. It was some years back so maybe they’d changed? TWO: this review is based more on what didn’t happen, than what did. So it is based on a lot of extrapolation from what (IMO) “ought” to have happened, but didn’t. THREE: (as below) I don’t have the breadth of… Read more

information that would be needed to make a partial “star” rating. Hence I’m left with a binary choice of true/false, good/bad, yes/no (or in this case 5/1). Hence the one star.

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My car insurance is coming due and my insurance company wants to apply a “loyalty tax” by increasing the premium by around 10%. So I (re)started looking around, with Youi high on my list as I’m retired and near shops and hence don’t do much mileage.

The Youi site asked all the normal insurance questions, so they had the same amount of data that all insurance companies use to determine a premium. However, unlike all of the other companies that I’d checked, they didn’t throw up a screen with my quote, they didn’t email me a quote. Instead, they phoned me, which left a message on my computer screen when I didn’t answer. I’m effectively deaf (which is why I didn’t answer), so I responded by text asking them to either message or email.

Black hole. Nothing.

So .. Youi had the same (and extra) data that other companies used to issue a quote, but insisted by their actions that they require a salesperson talk to the potential customer.

Extrapolation - pure conjecture on my part so take it with a (large) grain of salt. The only reason I could come up with is that their business model is based on the sale being closed by the salesperson, not by the actual cost of the product (despite their current advertising campaign claiming it to be low cost). That implies that their sales team is staffed with (tongue in cheek here) “used car salesmen” (working mainly on commission?).

I don’t want to be worked over by a salesperson, and I consider the business model of requiring that I do so to be unethical, hence the low star rating.

Car was damaged at the repair shop Youi appointed to us(only option). When complained, Youi refused and blamed on us as the normal tear and wear, where the damage was clearly marked new and fresh. It took them 6 weeks to respond. It seems the company does not care much about their customers, and they pick dodgy repair shops with sub standard workmanship for better financial gain. Definitely not recommend. Show details

DO NOT - ABSOLUTELY DO NOT WASTE YOUR TIME I had heard YOUI had a bad reputation for service I had also heard YOUI had even worse reputation for " competitive price' Circumstances found ne requiring to get s quote from this mob .thus began the nightmare. I am a 58 year old aussie man. But was referenced and referred to as " MAAM" I have a… Read more

first, middle and last name . But I was referred to as " Mr *first name * The sales rep talked way too fast- ebmvery time! I had to keep requesting " slow down, stop reading a script, I am the customer, allow me to HEAR what you are reading " Agent came back with a quote of $936 per month!! I was literally ill.i requested a break to consider my options.But NO he was NOT letting me off the phone ! SEVERAL TIMES the agent requested I FALSIFY ANSWERS or LIE on my policy- i kept reminding him i needed a policy that was accurate with honest integrity The agent recommended I get someone who will * never drive my car * doesn't live with me * doesn't need car insurance to be placed as SECOND policy holder as this would REDUCE MY POLICY PREMIUM " your profile, your profile* " I was both referred to as a customer , simply a " profile holder " and agent required me to " lie on my profile so I save money and HE makes a sale' I requested a 10 minute recess so I could call my sister for her opinion " 5 FIVE minutes later I had 8 EIGHT missed calls and instead of hanging up again and trying later i received " 8 '10 second long audio scripted message " THEN I noticed he called and left message ftom AGENT PERSINAL MOBILE Then I also noticed AGENT completed a call to. Me using INTERNATIONAL AREA code 9 messages of 10 secons left across a 4 minute interval

CALL #10 i answered .agents says ' GOOD NEWS .I have reduced your policy by $200! A months its now $786 !!" I quickly mentioned $150 a month is very different to $200

Agent then suggested " why dont we remove some items from your policy so you pay less '

I TOLD HIM " YOUI are fraudsters and promptly hung up