?
? !
1 photo
Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

4.0 from 1,109 reviews · View Statistics

How to compare car insurance to find the best policy for you

With so many car insurance providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the car insurance that's ideal for you.

Read now
Buying Guide Banner

Reviews

  • Value for Money
    3.9 (686)
  • Customer Service
    4.2 (707)
  • Timeliness
    4.1 (446)
  • Job Satisfaction
    3.7 (219)
  • Transparency
    4.0 (589)
  • Claim Resolution Time
    • <1 week (24)
    • 1-2 weeks (10)
    • 2-4 weeks (7)
    • 1-2 months (7)
    • 3+ months (7)
  • Claim ApprovedYes (47) · No (7)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Scott

ScottGreater Melbourne (Metropolitan), VIC

Compare first

published

Compare other insurers first to find a suitable deal as the gap between can be quite large. I found competitive deals by searching first rather than taking the first offer.

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

We will call you

published

YOUI you have done it again
I have complained to your management before and you are still doing it
I filled in all the questions on line and I still get a call to go through all the questions again.
What a waste of time
I get a call and asked the consultant how much is the insurance, and he tells me I don't have a quote, I have to ask you a few questions.
Are you serious. What did I just answer all the questions on line
Be serious YOUI

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Smee

Smee

  • 2 reviews
  • 2 likes

Rude people and double standards

published

Long story short - had three policies for a long time wanted to cancel one as I sold the car was told I had phone in but I work in a call centre and couldn’t so I said cancel the other three and I will go will somebody else funny by how when I said that they were able to be rude to me and then cancel all three policies without me calling !! Stay away from them

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Insurance

Find out how Youi Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
UFO

UFOCanberra 2600, ACT

  • 41 reviews
  • 59 likes

Don't give your mobile for online quote!! It's bait for them (and other companies) to spam you!!!

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Ridiculous - Baiting You To Call

published

I am a youi home insurance customer and have been baited with their online car insurance quote process to them calling me. Absolutely ridiculous marketing ploy to up-sell. Lost this customer.

Transparency
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jon Pratt

Jon PrattGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 16 likes

Really bad to deal with

published

Went to get a quote off their website. After inputting all of my information, they verified my identity via a text. They then said that they would phone me with my quote. They phoned on the same number they had just verified with a text. At which point their agent said that they would need to spend 10 minutes (!!) with me asking more questions, but first they needed to verify my identity by asking me my name and date of birth...the same one that they had just verified with a text etc. This is hopeless. If they are this hard/incompetent to deal with trying to buy a policy then I dread to think how difficult they would be to deal with if I ever needed to claim. Avoid.

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
India F.

India F.South East Queensland, QLD

5 years in and no complaint ⭐️

published

I've been with Youi since 2016 and each time I call them (annually to renew) I'm met with dedicated customer service and great prices. Special shout out to Jonathan Bentley! You were AMAZING to deal with as I was researching the best insurance pricing and policies for my new car. No surprise, I ended up sticking with Youi.

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
STAY AWAY YOU POOR FOOLS

STAY AWAY YOU POOR FOOLSGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

They classify driving to work as buisness use.

published

Driving to work as classed as business use with Youi. I don’t hold a ABN yet I was told that the excessive increase in premium was due to using my car for business use. This is a joke of major proportions. No one should use this company. They are scam artists at a minimum. RACV also was WAY cheaper than them. I had to raise my excess to 1000 dollars to match RACV.

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
mortezaxp

mortezaxpSydney, NSW

  • 3 reviews
  • 4 likes

I couldn't get a quote online, instead they called!

published

I went on their website to get a quote so I can compare to my existing insurance but after getting all my information including name, address my current insurer, birthday and so much more, they just said they'll call me.

no where on their website they indicated that's how they give quotes otherwise I wouldn't share my details with them. I just wanted a quick price. I think the time has come to stop this nonsense.

I am not interested in their pricing and services anymore.

Transparency
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Insurance

Find out how Youi Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all

Poor service, faulty system, expensive!

published

Two policies - a BMW worth 3-4 times more than a Honda, same drivers but Youi’s system didn’t correlate between policies. When they realised and then updated their system (manually), the Honda premium was then increased by 50% and cost MORE than the BMW to insure. They could not explain this other than to say if the information was not kept up to date they had the right to refuse or reduce payouts. Way to make customers feel safe and secure!! The youngest driver has been driving for almost 8 years and the expense of the policy far outweighed having the car comprehensively insured. What a ripoff Youi!!

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Tony H

Tony HSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Could’nt get a quick quote.

published

It was time to renew my car insurance so went to Youi’s web site for an online quote. Filled in all particulars about self and car expecting a price when finished like the other companies. Instead I got a phone call saying this is to give me the best price possible. Then the sales person started all over again asking all the same information re my inquiry. I ended the conversation before getting a price. So much for a quick quote!

Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!
sam g.

sam g.Greater Melbourne (Outer), VIC

Waste of time they are a joke

published

Was with them for 8+ years 2 cars 1 claim
Youi premium
ranger $3596.14 with 2500 excess
Mercedes $3210.16 with 1050 excess

RACV premium
Ranger $1729.08 with 1000excess
Mercedes $1884.06 with 1000 excess

Same policy gave youi a call after I got the quote they said their is a huge difference and they can’t do anything so I had 8 months left on the ranger they changed me $33 and the Mercedes had 6-8 days left they charged me $33 cancellation fee I told them they are a joke

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Disappointing

published

After being insured for many years, my car was written off. The car was insured for market value. The price they gave me was ridiculously low, there was no way I was ever going to replace my car for the price they offered. I managed after many many phonecalls, sending through examples of cars for sale well above what mine was they gave me a little bit extra which was still unsatisfactorily low. They also held onto my excess for around a month while they 'determined who was at fault', in a very clear case and where the other driver had admitted fault. I just now tried to get a quote for my new car and this time to agreed value and they have a limit on that which is again stupidly low. I'm done Youi, Goodbye!!

Incentivised ReviewNo
Insurance TypeComprehensive
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Liars, misleading. Denied claim after assuring claim will be accepted

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Marg

MargSydney, NSW

  • 4 reviews
  • 3 likes

Ben's brilliant customer service

published

In seeking quotes for comprehensive car insurance, Youi was the only one that offered call back for your quote, Ben based in Queensland was great, went through the sign up well, explained and answered my questions, and offered his contact details for future contact and perhaps claims...Superlative service!!

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Insurance

Find out how Youi Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Jessica D.

Jessica D.

  • 2 reviews
  • 1 like

Absolute crock - refuses to refund premiums paid (4 of them) even if no claims have been processed.

published

Paid 4 months of premiums, took money from my bank account without authorisation and left me in debt. Refuse to refund premiums paid and charging $33 to cancel is stupid

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Quote

published

Tried to do an online quote, answered questions like other sites. When it got to the last bit to do the quote, it says someone is ringing now...
If I wanted to talk to someone I would have rang for a quote in the first place!!

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Very expensive - double existing premium with competitor

published

Helpful on phone and very thorough but the end price was literally double my existing policy for exactly same benefits but larger excess .. No thanks Youi - not value for money

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Richard L

Richard LGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Paid the policy in full and cancelled it with 2 weeks left on the policy and hit with $33 cancellation fee.

published

Never claimed so not sure how their claims are. They charged $33 cancellation fee with just 2 weeks left on policy. Renewal increased $150 and did see if they could do better but they couldn’t.

Timeliness
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
David Newton

David NewtonSouth East Queensland, QLD

  • 11 reviews
  • 11 likes

Not really an insurance company

published

Tried to insure my new vehicle with youi because the previous owner had it insured with them. Won't insure it because the value is too high! Clearly Youi only insures vehicles that they don't have to pay out on so not really insurance at all.

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 56
See all Youi Car Insurance reviews

Questions & Answers

Lazar Vukadinovich

Lazar Vukadinovichasked

Comprehensive Car Insurance

Hello,
May I use my car to teach 17 year old to drive

1 answer
Reviewer R.
Reviewer R.

Why ask a review site

Margaret Kennedy

Margaret Kennedyasked

Comprehensive Car Insurance

What does it cost?

1 answer
Steven
Steven

$1500, but my car is a sports performance car so naturally will be more expensive than a standard family car.

Hanna Brandli

Hanna Brandliasked

Comprehensive Car Insurance

I just upgraded our insurance on the car to full comprehensive, on the Policy Schedule it states Excess Windscreen cover $700? Is that correct, as I was expecting 2 free replacements included. The policy no is - OA32182443
Hanna Brandli

No answers
See all Youi Comprehensive Car Insurance questions

Get an answer from our members and Youi representatives

Youi Comprehensive Car Insurance

Details

Compare all 3 Youi Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and Motorcycle
Coverage TypeComprehensive
UnderwriterYoui
Legal Liability Cover Included up to $20 million
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs Included
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair
Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Youi Car Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.