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Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

4.1 from 975 reviews

Car Insurance Buying Guide

Our buying guide will explain which type of car insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

4.1

977 reviews
5
(698)
4
(65)
3
(23)
2
(32)
1
(159)
  • Value for Money
    4.0 (574)
  • Customer Service
    4.2 (590)
  • Timeliness
    4.2 (335)
  • Job Satisfaction
    3.9 (165)
  • Transparency
    4.1 (478)
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Kloe S.

Kloe S.South Australia

It was more expensive than my last by 300

published

Policy was easy to set up, set up one car earlier this year 2008 Suzuki swift policy cost 800 then swapped for 2004 Suzuki ignis and policy spiked to 1100 (incurred 2 demerits while on swift) but that adds an extra 300?? Everything else does not apply in this case.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Ignis
See all answers
SAMJ

SAMJ

  • 3 reviews

Outstanding Customer Service

published

I have recently had to go through the process of lodging a claim and the Team at Youi have been absolutely outstanding with keeping me informed of what is happening and they have made the general process that bit less stressful and easier... thank you Team at Youi!!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
Lisa

LisaSouth East Queensland, QLD

Anxiety and depression

published

It Would of been handy for me if you informed me you cancelled my Full Comprehensive Car Insurance with you.
First time I ever attempt to make a claim in the 30 years I’ve been driving to find out I’d been driving uninsured for over 2 months!
Now I have a $2900 debt I can’t pay on my low income as an Aged Carer whilst supporting my disabled son with two auto immune diseases.
Youi... if you had of told me you canceled my insurance with you I would of been insured when I had a minor incident and not be in stressful debt that I’m unable to pay. Stress, anxiety and depression thanks to Youi!
Below 1 star rating from me.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Pajero
See all answers
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Rebecca Clarke

Rebecca ClarkeHunter Region, NSW

Youi are amazing

published

With Youi you always feel like you’re getting a good deal. Always an actual person to talk to. Have used the amazing roadside assistance as well. My son has claimed and it was dealt with straight away, no issues. Would really recommend them. 10/10

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelVolkswagen Tiguan 5N 130TDI
See all answers
Lucy

Lucy

  • 2 reviews

Service was exceptional

published

I had the most exceptional service from Melissa on the Sunshine Coast. She took the time to get to know me and what would suit me and I found the whole experience easy and generally enjoyable! The banter was fantastic!
I now have my car AND bike insured with Youi and if the initial experience was anything to go by, I won't be going anywhere else for a long time!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota RAV4
See all answers

Great and easy to apply.

published

Three years on board and have insured four different cars with savings every time. Have never used road assistance as have never had a break down. I have never had to claim on these policies.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelVolkswagen Touareg 7P 150TDI
See all answers

Too agressive

published

Only give quote over the phone. And then they lied about my quote being a special case.

They offered me a okay quote. But the guy was way too aggressive about pushing a sale.

I told him all I wanted was a quote. But all he cared about was signing me on the spot. You could tell on his voice tone about how agitated and aggressive he was. Even though I did not buy his product, I feel raped. He needs to take a serious chill pill.

I hate these kind of salesmen. I can only image what they are gonna put me through if I had to make a claim.

I've decided to go to a different insurer - even if it means paying a bit more.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive, Compulsory Third Party, Third Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
Emma

Emma

  • 4 reviews

Wow. Speechless with the efficiency.

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedYes
See all answers
No longer with YOUI

No longer with YOUIGreater Melbourne (Inner), VIC

Non existent customer service

published

Less than one star if that was possible for customer service. The YOUI rep I spoke to argued for 30 minutes about the issue I needed assistance with. After talking with the YOUI rep in the morning I then received numerous text messages that day which were no longer relevant, including into the evening, as well as one at 2.30 am the following morning. It took nearly 2 weeks to resolve the issue we had with the roadside assistance company YOUI contracted out the work to, and we received no help from YOUI regarding the refund we were offered by the roadside assistance company.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
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Nick

NickSouth East Queensland, QLD

Quoted 1 price after joining different price

published

Was quoted 1 price after joining price was higher was not given right information cost me more the other insurance I was with not happy at all with this insurance company

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Chris B.

Chris B.Greater Melbourne (Outer), VIC

  • 2 reviews

Generally good but given lack of payment customer service, you get a 1.5/5 from me.

published

Generally more expensive than competing insurance but have stayed with Youi as differences are not too much higher, however I have noticed that during COVID Youi is offering the worst customer service and reductions in insurance for vehicles unused/heavily unused. Further they do not reprocess payments same day for policy's unless you call them as all automatic payment methods links do not work in the emails. Never needed to make a claim, but have changed home & contents away due to pricing am now thinking after my few recent customer service hits I will look elsewhere when I have some more time to compare. My experience was with Support Agent [name removed].

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSkoda Superb NP (Sedan) 206TSI SportLine
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Peter

PeterSouthern and Hills, SA

  • 2 reviews

Pleasantly Surprised

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Qashqai J11 ST-L
See all answers
Alex

AlexSydney, NSW

Add a Learner Driver

published

My son just passed his L’s test so wanted to add him to my existing policy which I have with another provider. My current provider quoted me and I was flabbergasted at how high it was so phoned Youi for a quote. The quote with Youi came back $2,000 cheaper per year. Could not believe it. I signed up straight away !!!!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelJeep Cherokee
See all answers
Sue

SuePerth, WA

Wow Customer Service Still Exists

published

So easy to set up and so many extras included. The customer service was friendly and professional and answered all my questions and concerns. So I have now have a policy that covers more than my previous insurer, saved heaps on the cost and was treated with service that is hard to find these days. Five out of Five stars for everything.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota HiLux MK5
See all answers
Kerry

KerryCentral Queensland, QLD

  • 2 reviews

Couldn't believe how much I saved

published

I think the policy is amazing value & my husband & I will be looking at Youi when we purchase our new Toyota in August. I also will be reassessing my home & contents as well.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMazda 3 BK
See all answers

The reviewer stated that an incentive was offered for this review

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Ian Black

Ian BlackMetropolitan Adelaide, SA

New Insurance Policy

published

New Insurance Policy bbbbbbbbbbbbb zzzzzxxxxxx vvvvvbbbbbb kkkkkkkkkkkkk iiiiii oooooooooo uuuuu mmmmmm tttttt eeeee xxxxx eeee qqq iiii uuuuu ppppp kkkkkk jjjjj llllk fffff hhhhh ccccv nnn. Mmmmmm uuuuu ttttttt eeeeee

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
James

JamesSydney, NSW

  • 6 reviews
  • 3 likes

I just don’t get it.

published

Marketing focusses on saving money by tailoring (read restricting) your policy. Just bought a new car. I did the google search thing and compared about half a dozen policies.

Youi would only give me a price after they called me to discuss. 15 minutes of time wasted on the phone after entering all my details on the website (more time wasted) only to find they are over $1500 dearer than NRMA and their policy comes with more restrictions.

Stop wasting people’s time and give them an indicative quote online.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf Mk7.5 Hatchback R
See all answers
Debra

DebraSouth East Queensland, QLD

Youi - great value, patient and informative service, best cover

published
Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru Impreza G5 (Hatchback) 2.0i Premium
See all answers
Linda Saul

Linda SaulRichmond-Tweed, NSW

Impressed with business model

published

I had been with my previous insurance Company over 10yrs, and thought them fair. However after comparing price, policy and the way in which the business in structured, Youi was streets ahead. Saved over $300 annually

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
StillThinking

StillThinkingSouth East Queensland, QLD

  • 2 reviews

Recommended

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim ApprovedYes
See all answers
Page 1 of 49
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Questions & Answers

Margaret Kennedy

Margaret Kennedyasked

Comprehensive Car Insurance

What does it cost?

1 answer
Steven
Steven

$1500, but my car is a sports performance car so naturally will be more expensive than a standard family car.

Hanna Brandli

Hanna Brandliasked

Comprehensive Car Insurance

I just upgraded our insurance on the car to full comprehensive, on the Policy Schedule it states Excess Windscreen cover $700? Is that correct, as I was expecting 2 free replacements included. The policy no is - OA32182443
Hanna Brandli

No answers
Reynaldo Buan

Reynaldo Buanasked

Comprehensive Car Insurance

I was injured ,they amputated my 4th toe ,on the right foot,l cannot work ,do lhave any finance protection insurance with YOUI ?

No answers

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