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Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

4.0 from 1,125 reviews · View Statistics
See the Best Car Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Youi

Reviews

  • Value for Money
    3.9 (699)
  • Customer Service
    4.1 (722)
  • Timeliness
    4.0 (460)
  • Job Satisfaction
    3.7 (225)
  • Transparency
    3.9 (603)
  • Claim Resolution Time
    • <1 week (26)
    • 1-2 weeks (10)
    • 2-4 weeks (8)
    • 1-2 months (7)
    • 3+ months (8)
  • Claim ApprovedYes (48) · No (9)
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olivera
oliveramelbourne
  • 44 reviews
  • 19 likes

Tried do online and said we can't insure can't find car later somebody call try sell insurance I didn't take

published

Tried do online and said we can't insure can't find car later somebody call try sell insurance I didn't answered no use why have online quote if somebody has to ring went with another big company at least you can see what you getting

Incentivised Review No
Insurance TypeComprehensive

Perfect

published

Spoken to one of the team member name dean and explain to him the overall picture of my accident and he is very calm, polite and very supportive person really happy with his service. Definitely recommend other people to try youi

Value for Money
Customer Service
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Daham K.
Daham K.
  • 3 reviews
  • 1 like

Selecting Youi was a big mistake

published

From face valve, they look similar but they have a lot of exclusions than other insurances.
I just got to know that they are not covering any accidents to your home. My wife just accidentally drove into to closing garage door and looks it is not covered by their policy. You park your car at your home every day and there is a significant chance that you will have an accident at your home and they have cleverly excluded that from their policy. Not a good company.
I have checked my previous policies and it is covered by all those policies.
Think twice before you go with youi. Its not what you see

Value for Money
Customer Service
Car Insurance

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Jasmine
JasmineChristchurch
  • 2 reviews
  • 3 likes

Be Careful

published

My daughter's partner had an accident with the car as they had an argument. The police tested him and A-ok.
Youi refused to pay saying they don't cover a domestic...IT WAS AN ACCIDENT AS HE SWERVED FOR AN ANIMAL.
Be very careful with Youi see what they did in NZ.

https://www.stuff.co.nz/business/116042669/south-african-insurer-youi-sells-its-34000-new-zealand-policies-to-tower

Value for Money
Customer Service
Daniel Zarkovic
Daniel ZarkovicSydney, NSW
  • 2 reviews
  • 4 likes

They only want cream

published

Filled out their questionnaire online for comprehensive car insurance quote. I had one not at fault claim in last 5 years and they say I’m uninsurable. What’s the point of their existence? Then they ring me to try sell me life insurance and I told them to eff off.

Value for Money
Customer Service

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
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NKT
NKTnealkt70@gmail.com
  • 5 reviews
  • 8 likes

Refuse to provide quotes online

published

I forgot how previous reviews had said no online quotes provided - they call you. Sure enough, a phone call within a minute or two of submitting info on their webpage. I simply refuse to do business in this manner. I want to first see if the quoted figure is competitive before talking to someone.

Timeliness
Transparency
jaccan2
jaccan2Peel, WA
  • 2 reviews
  • 4 likes

Impressed

published

After many years of having car insurance and not making a claim, I changed to Youi and within weeks made a claim for damage I did to my vehicle while reversing into my own garage! Within a few days the claim was accepted. I’m very impressed.

Value for Money
Customer Service

Waste of time!!!

published

They want to give you a call after filling everything online. They will not give you a quick quote online. Total waste of time. I wonder why bother having a online quote option. Bad bad customer experience.

Customer Service
Incentivised Review No

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ColR
ColRSydney, NSW
  • 12 reviews
  • 6 likes

Exorbitant quote

published

$5856 for a $68000 electric car. Rather say you don't insure electric cars than embarrass yourself with stupid quotes like this. The phone consultant asked me exactly the same questions which I had filled out on-line anyway. That's 45 minutes of my life I'll never get back.

Value for Money
Customer Service
Car Insurance

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sabi s.
sabi s.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

Irritating

published

you fill up everything online and they ask the same thing on phone, wasted time repeating the same thing ...and they started with I will repeat the same question you filled online. that might irritate you.. are you ready to continue? who would say yes... they are living on stone age

Value for Money
Customer Service
My opinion matters.
My opinion matters.Brisbane
  • 40 reviews
  • 43 likes

Not impressed.

published

I went online for comprehensive quote today, having got several elsewhere easily. It appears I could only get the quote by them calling me. Really! In this day and age, how archaic. Needless to say, I did not take the call. I cannot say if it was value for money as did not actually get a quote.
NB. If the quote and service were satisfactory, my next step one have been a quote on our other car and maybe home and contents.

Value for Money
Customer Service
Pawpy
PawpyGreater Melbourne (Inner), VIC

Dishonest

published

Had the insurance for a year. Have not made any claims at all. At the end of the year, despite the car being a year older and worth less money; and clearly careful, unproblematic driving, Youi increased the premium price by a large amount.
I found a much better price with more inclusions elsewhere. Youi also make it hard to not renew the policy. I don't even want to cancel - just not renew, but they make it really hard to do this. Seems quite a duplicitous way of working.

Value for Money
Customer Service
Ken G
Ken GNorth-West & West coast, TAS

$1000 Extra + Excess in first 90 days!

published
Value for Money
Customer Service
Matty king
Matty kingGreater Melbourne (Outer), VIC
  • 6 reviews
  • 3 likes

0 if I could

published

Terrible asked for details online then called me asked where car is stored etc . I’m 29 no fines or suspensions no accidents the vehicle is stored in a locked garage and had tracking fitted and is driven maybe 2 Saturdays a month. It’s market value is 60k they couldn’t go over 45k and wanted $3200. RACV is currently
Insured for $63,000 and one want $1600 you tell me scam artists or scam artists . Disgusting

Value for Money
Customer Service

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Nurseedward
NurseedwardSydney, NSW
  • 10 reviews
  • 9 likes

Wont go with them just because they are sneaky

published

You go to do an online quote
Rather than spit it out - it confirms your phone identity... then says you will get a call to discuss the quote! I want to get the quote, then spend my time reading the documents and comparing it to my current insurer! I dont want some pressure sales call! What a joke! Have not seen this happen before!

Customer Service
Transparency
Car Insurance

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Read more reviews - page 2See all Youi Car Insurance reviews

Questions & Answers

Lazar Vukadinovich
Lazar Vukadinovichasked
Comprehensive Car Insurance

Hello,
May I use my car to teach 17 year old to drive

1 answer
Reviewer R.
Reviewer R.

Why ask a review site

Margaret Kennedy
Margaret Kennedyasked
Comprehensive Car Insurance

What does it cost?

1 answer
Steven
Steven

$1500, but my car is a sports performance car so naturally will be more expensive than a standard family car.

Hanna Brandli
Hanna Brandliasked
Comprehensive Car Insurance

I just upgraded our insurance on the car to full comprehensive, on the Policy Schedule it states Excess Windscreen cover $700? Is that correct, as I was expecting 2 free replacements included. The policy no is - OA32182443
Hanna Brandli

No answers
See all Youi Comprehensive Car Insurance questions

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Youi Comprehensive Car Insurance

Details

Compare all 3 Youi Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and Motorcycle
Coverage TypeComprehensive
UnderwriterYoui
Legal Liability Cover Included up to $20 million
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs Included
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair
Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Youi Car Insurance
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