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Youi Comprehensive Car Insurance

Youi Comprehensive Car Insurance

3.8 from 401 reviews

See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
243
4 star
29
3 star
14
2 star
16
1 star
99

Andrew

Andrew

  • 2 reviews

Great experience.

published

The operator that I spoke with was very helpful. I was pleasantly surprised by the amount that I would be saving by swapping to Youi. I absolutely recommend that you at least get a quote from Youi and make up your own mind.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Caroline R.

Caroline R.Perth, WA

Deducted premiums for cover that I would not have been able to claim on.

published

I had Youi car cover for 2 years and then moved house. The new property did not have a lockable garage, only a carport so the new premiums quoted were nearly double. I said that wasn't happy to pay this and was going to shop around. Youi continued to deduct premiums until I realised, 4 months later, that they hadn't cancelled my cover. If my car had been stolen from my carport during that time, they would not have covered me, yet they continued to take money. They refused to refund my premiums unless I showed them my other policy - I am happily with RAC for 1/3 of the price. I absolutely cannot recommend this company. Dreadful ethics.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelGreat Wall X-Series
Claim MadeNo
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Would not listen only signing up a new policy

published

After asking for vehicle details first question was how much was existing policy. Told they could better it which was $150 cheaper. Were not interested in use of vehicle. Excess and windscreen were both $900. No hire car. Current policy has free windscreen excess $600 and 21day free hire car. Youi could not offer this and if they could premium would be $300 more. Definitely not value for money. Do not use.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelAudi A4
Claim MadeNo
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Have been with YOUI for ages. Nothing comes close.

published

Compared to other quotes YOUI was really comparable. It was super easy to set up the new policy and cancel the existing policy. The whole process took about 15 minutes.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHyundai Active
Claim MadeNo
See all answers

Qld Atherton

Qld AthertonFar North Queensland, QLD

Perfect for us

published

Policy is good value. Took 2 1/2 hours on the phone however Lynne was so clear and easy to understand. Love the fact we can contact her any time. Loved that we can go in to our policy anytime online and change things.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Friendly, professional and affordable!

published

Honestly, I cannot recommend Youi car insurance enough! Nikita was very helpful and responsive to my insurance needs when I called, after filling out an online quote. She was friendly, professional, and made sure I had the insurance I needed. 10/10!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelNissan 370Z Z34 Coupe
Claim MadeNo
See all answers

Lee

LeeSouth East Queensland, QLD

Wish I had done this sooner!

published

I just signed up to Youi today and I cant believe how much I will be saving each month...Vegas here I come! I spoke to the loveliest lady on the phone signing me up from South Africa....she was so happy and friendly and made my day! Would definetly recommend Youi !!

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda CX-3 DK Akari AWD, 1.8L Diesel, Automatic
Claim MadeNo
See all answers

John

JohnSouth Australia

  • 2 reviews

New Car Insurance

published

Have research many other companies and Youi was the best value for money,of course I just sign up will see how it goes.I don't agreed with negative comments the lady was brilliant explain all about with many option to choice and I have pick the one interest me BIG SAVING for sure Yes it took time but it is worth the time I have save over $ 175.00 from my old insurance company at the end. Thank you " Bella" you was polite and great to explain the many ways you can insure my Mercedes.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMercedes-Benz C-Class
Claim MadeNo
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Eric

Eric

  • 3 reviews
  • 3 likes

Looking for a cheaper policy.

published

I filled out the Youi 'Start a Quote' template only to have a person from a sales team contact me to ask the same questions. At the end a a laborious 20 minute interrogation the quote they provided was 30% higher than the existing Suncorp policy. Have other consumers had better experiences?

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
UNHAPPY WITH SERVICE

UNHAPPY WITH SERVICENorth Queensland, QLD

  • 2 reviews
  • 4 likes

Substandard work

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
See all answers

Wasted 30 mins to get a quote double that of my current insurer

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Lady who served me was a LEGEND!

published

Girl who served me was a legend!!!!!! cant remember her name but if you find out who it was give her a pay rise!!!!! she was so happy and friendly and its a freaking Saturday power to her!

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo

will

willSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Seems easy

published

Change my insurances to Youi after using another company for 28 years of loyalty- cheaper for the same as per their PDF . Seems loyalty is only a sales pitch . Youi was quick , I spoke to an Australian representative in 15 seconds of calling and got all my questions answered and it also saved me a bundle on my 4 policies

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelNissan 350Z
Claim MadeNo
See all answers

Jovian S.

Jovian S.Greater Melbourne (Outer), VIC

Excellent service

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
kevin

kevinSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

What is wrong with this company!

published

I requested a quote for car insurance from the company. (Rep.[Name Removed]) and I was advised of a price, which I felt was acceptable. On my attempt to confirm my acceptance, I was advised the company would only accept my business if I agreed to a direct debit authority, of which I declined to give. I was told no, that they would not accept my business if I declined. The attitude of this company is poor. It seems to me they expect me to keep paying year on year. I am looking for another insurance co.who will accept my money. I wont reccomend this company to anyone. Kevin Want

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Henk

HenkSouth East Queensland, QLD

excellent can't do without It

published

Policy is good value and easy to st up. Did not lodge a claim. Did not required roadside assistance yet. Joint Youi on the 1st of Nov. 2019 I still need the experience that's been described in the questionnaire.

Value for Money
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHonda Accord (No Series)
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


vic

vicSydney, NSW

  • 4 reviews
  • 6 likes

Don't know why I bother you is never competitive

published
Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelVolvo S60 Mk.3
Claim MadeNo
See all answers

NSW Property Girl

NSW Property GirlSydney, NSW

  • 2 reviews

5 Stars all the way..

published

Great value policy and yes quick and easy call to set up. I've been with Youi 5 years now and staying!
What is not to love about Youi.. they offer great service, cheerful and personable staff and value product!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Customer

CustomerPerth, WA

  • 2 reviews
  • 1 like

Signing Up

published

So far so good. Very pleasant experience signing up. Very helpful, friendly and knowledgeable staff member. He was able to answer all my questions. Saved money and received extra services. Thank you Henry.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Jase

JaseMetropolitan Adelaide, SA

You want to save money go Youi

published

Straight forward and easy, they save you money. Great customer service, what more can i ask for oh and you get two roadside assistance as well bonus. You have to give Youi a go, better money in your pocket.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Page 1 of 21

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Questions & Answers

Sarah K.

Sarah K.asked

Do you cover rodent damage to vehicles?

1 answer
Boris Yasminsky
Boris Yasminsky

Sarah. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, what do you think the chances are ?. cheers


Get an answer from our members and Youi representatives

Details

CategoryRoadside Assistance Providers and Car Insurance
Contact Number 1300 219 948
Other Insurance Types Offered Business, Home and Contents and Motorcycle
Coverage TypeComprehensive
UnderwriterYoui
Legal Liability Cover Included up to $20 million
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Towing Costs Included
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excess
Benefits
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Child Safety Seats and PramsBaby Seat Replacement Included
Lock and Key ReplacementIncluded up to $1,000
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Personal Property CoverIncluded up to $750 per claim, up to $150 per item
Trailer & Caravan CoverNot Included
Transit Cover Not Included
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
FireIncluded
Theft or Attempted TheftIncluded
CollisionIncluded
Malicious Damage / VandalismIncluded
Natural EventsIncluded
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