Zamel's Jewellery Online store

Ordered a watch 2nd Dec for daughters Xmas present, recieved a confirmation email. Watch never arrived. Sent 2 emails, 1 in December, 1 in Jan asking when it would be shipped, no reply. Meanwhile, I'm still recieving constant sale emails from them,… Read more

how about stop having sales if you can't fulfil existing orders?? End of January I recieved a generic refund notification, no explanation or any other communication regarding my order was ever recieved from Zamels. Ordered another watch from another company on the 1st Feb, very late replacement Xmas present after the Zamels failure, this other watch arrived 2 days later. Terrible service from Zamels, theres no excuse, they just dont care about customers. Never again.

I bought a jewellery set for a wedding. Admittedly only 3 weeks before the event, but I believed the items were in Australia so should be plenty of time. Sadly the items still hadn’t even been sent by the time of the event. I tried contacting them… Read more

several times for updates, and then to cancel the order, but no response. I decided I’d then gift them to a friend for their birthday, but still waiting ….. Apparently part of the order has finally been posted but I’m yet to receive it, and a part order is not suitable to use or gift. Again I tried contacting them, again no response.

Still waiting on an order that was placed and paid for on the 1/12/25. Multiple emails sent with no response. STAY CLEAR!

My order from 6 weeks ago has still not arrived. Customer service will not answer emails or phone calls. They actually need to be investigated at this stage considering all the reviews. Show details

Terrible customer service. I have tried to contact Zamels sales and customer service via numerous emails and still no response. Never purchase anything from these amateurs again. The watch i purchased for my daughter is faulty and they just don't respond! Show details

I made an online order that they never sent to me. After contacting them multiple times with no response, I eventually had to make a claim through PayPal to get my money back. Show details

Wish I would’ve read the reviews before I ordered! Ordered at the beginning of December to be assured delivery will be before the 18th & now Christmas Day & two presents short. When I called the help line, I was assured I’d receive it before Christmas, well surprise, still nothing. Don’t order from them if you intend it to be a present, it’ll… Read more

never make it. So extremely disappointed & annoyed I have to explain to my daughter there is nothing to give on this special day.,

Dealing with Zamels customer support is one of the worst customer experiences I have had in a while . Not sure how they could call it support. I’m glad I didn’t spend hundreds of dollars on something online that was not as described. So much for the refund promised within 2-3 business days of returning it. Not only did they get back the item I… Read more

purchased, but they also got my money. Wish I had read their reviews before purchasing as I am clearly not the first customer they have ghosted. I would be really embarrassed to admit I worked for a company that treated customers like this. My time is more valuable than to waste it any more on their so called customer support. Do not buy from them because of something goes wrong you will be out of pocket.

Disgusting customer service & communication. DO NOT BUY FROM HERE!!!! Ordered 3 weeks ago, then they just canceled order Friday before Christmas. Not one bit of communication.

This is the worst experience I have ever had purchasing from an Australian based retailer. I will never shop from them again. I purchased something on the 1st of Dec. It hasn't been dispatched until the 16th, it wont arrive until AFTER my brothers 40th birthday and I had called, emailed, called and called again desperate for help. They had the… Read more

audacity to supply tracking details last Friday but didn't bother to ship the item until today, Tuesday, so it would miss the delivery window but so they'd be compliant in their 2-10 day "dispatch" window. They are vile.

No contact from them for 2 weeks. Then when I contact them they tell me I just have to wait due to the sale. No shipping date or emails nothing!!! They today i find out they cant for fill my order because the bracelet i bought is sold out and they cant get my ring size i want. I would have to wait several weeks for another to be sent out. It was a… Read more

birthday present for my god daughter and it never turn up... WHAT A JOKE!! and do you think any form or compensation or anything nope nothing... THANK YOU ZAMELS FOR RUINING MY GOD DAUGHTERS BIRTHDAY PRESENT!!!! Never shopping again at ur store online or in-store. Disgusting job

I have previously used other competition brands for online purchasing with NO issue whatsoever. I purchased 2 rings, online on June 24th 2025. This afternoon, 21st July 2025 is when I finally recieved them. After Phone Calls to the customer service line, 8 emails, less than 4 responses- Multiple times telling them NOT to send the items and give a… Read more

full refund, I was sent an Australia Post receipt on the 11th of July saying they were in receipt of the rings I had already cancelled 3 times via email.

I recieved contact last Friday, saying they would refund me when I returned the items unopened etc. With NO MENTION of them paying for returning.

I am lowering the bar every time I purchase from a store nowadays....but THIS is so amazingly poor on EVERY.SINGLE.LEVEL of customer service that I would highly discourage ANYONE from making a purchase from Zamels, whether online or in store. I cant give less than 1 star.... otherwise id give them ZERO.

I bought a pair of gold ear rings for my daughter for her 12th birthday. The stem of the ear ring is so short, and the backing for the ear ring is tiny and persistently loosening. It fell off her ear within 2 days (luckily at home so we found the ear ring) but now less than a week later it has fallen off while we were out and it is lost. What a… Read more

waste of my money for what should have been a special birthday present. I will not shop at Zamel's again.

Would never buy from this company again. Had a ring for less than 4 weeks and the stone fell out!! Then was told it was my fault……. Stay clear and save your money and buy from a jeweller who cares about the customer

DONT SPEND A CENT HERE – I received the worst service from Zamels. I placed a special order on 30th Nov which would take 3-5 weeks. I emailed them on week 6 asking for an ETA, no response. I email them again a few days later, no response. I call them and am told their supplier has the ring in customs and should be dispatched within a few days. I follow up again within 2… Read more

days, no response. I call again and am told again that they should receive the ring within a few days. I follow up again and they still haven’t received the ring (it’s now 18th December. I speak to the rudest woman who told me special orders take 6-8 weeks (even though I have in an email 3-5 weeks.) She then got extremely defensive with me, talked over me and put the blame on the supplier. She also advised “it’ll come by Christmas” when the cut off times for Aus post is actually the 18th which is today. She offered a refund that SHOULD take 3 business days, I then see an email about the processing time which is up to 10 days. So now I have to find $300 from somewhere to buy another gift before Christmas. Absolutely disgraceful and no remorse whatsoever.

DO NOT BUY FROM ZAMEL'S RUBBISH ITEMS - YOU HAVE BEEN WARNED! – Please do not buy from zame's I bought a mens bracelet, put it on and it fell to pieces instantly, contacted zamel's and they would not refund, repair or exchange, advised sent out in perfect condition not our problem, speak to the hand, oh the hand that is supposed to be wearing a bracelet not happening with faulty product sent. I am posting on… Read more

social media and outing Zamel's for their poor form, not good enough Zamel's and I will not stop until I get the word out to the max.....

Trash Customer service! Over a month wait for 2 items that still haven’t arrived! – I emailed them on 9 January asking why the item has still said processing after seven days. My wife also called them a couple of days later asking where the shipping was and Zamel’s told her that they would post it on Wednesday. Wednesday last week has now come and gone and the item still says processing on the tracking number. we called again and… Read more

they said the item is with Australia Post and there is nothing they can do. However when we called Australia Post, they told us that the item is processing Still and are unsure of when and if Zamels has posted it officially. Another thing that Zamels told us when we first called them is that because we ordered two sale items they don’t take priority over their more expensive jewelry when it comes to shipping and processing which I thought was disgusting to say.

This jewellery was supposed to be a gift for a bday. I’ve had to go out and buy other jewellery instead. Zamel’s unprofessionalism has been disappointing.

Poor customer service and damaged box – My mother ordered me a watch from them. The watch came in a damaged box (the glue on the logo fell off) and the band appears to be unadjustable. Don’t bother trying to reach out, they didn’t answer the phone and emailing them takes too long. We have to take it to a jeweler since they’ve been pretty unhelpful. Pretty disappointed because you expect service from shops you trust with your money. Show details

Online order – Ordered 2 children necklaces on 14/11/23 normally 5 business days Took payment and don’t want to know about the delivery Show details

Zero stars if possible for online service – Ordered on a Saturday and on the Thursday the item still had not been dispatched. Contacted them and no help at all. They said it states 4-8 days for dispatch and when people pay extra for express this only covers Auspost express and not their dispatch. Why does it take 4-8 days to dispatch. Cancelled order as would never arrive on time. Definitely not a good service and customer enquiry staff no help either. Will not use again

It’s should be zero stars! – Customer service woeful they use false and misleading tactics! NEVER AGAIN! I purchased two items online, every description of these items it was stated the products were “diamond”. But it turned out it was simulated diamond. I emailed them several times asking for clarity and an explanation. No joy ignoring my questions and said send it back… Read more

for a refund. There advertising was false and misleading and they knew it. Should have known better as this is not their first time using this sales tactic.

Wish it was possible to give 0 stars – Dealt with a bunch of charlatans who lack any integrity. Returned an online bangle purchase by express post 12 hours after receiving it to be told it was outside allowed timeframe (14 days). Rubbish - was all evidenced in my Australia Post tracking. I was also accused of wearing the bangle & scratching & bending it out of shape. Unbelievable - the… Read more

‘inspection’ was competed in Adelaide, although the bangle had been sent from ACT. I tried it on for a matter of minutes before deciding it was too large, returning it to the packaging & posting as soon as APO opened at 8.30am the following morning. There is no recourse to dispute their lies, so clearly they have developed this as their modus operandi. I will register this complaint with the consumer protection group to ensure data is collected on this awful business & hopefully action taken eventually - judging by the volume of dreadful reviews, I am just one of many. I sure wish I’d read the reviews before dealing with them. Expensive mistake. Please don’t purchase from this business!!

Quality? Ethics?? – Found a pair of earrings online (I live in the country) and purchased them. As soon as they arrived I emailed Zamel’s that one of the earrings was damaged and included a photo of the damage in the email. Was advised that it was not - very odd given that one of the pair was fine - and how to return them. That cost me postage. Even though I was… Read more

going to the city, Zamel’s does not allow return to a physical store. Two issues come from that. Firstly, had I seen them in store I would never have bought them because of the damage and secondly, I had to pay return postage. Now paying for an item to be posted back is within consumer legislation, however, banning return to a physical store??? And given that it is Zamel’s policy the ethics of forcing the customer to pay the onstage is of dubious ethics.

Zamel's are Lying and Defrauding Customers – Zamel's incorrectly listed products for sale - allowed customers to purchase online and check-out - sent customers order confirmation emails - and then called the next day to say the sale prices listed were incorrect and that Zamel's would be cancelling my order - THIS IS ILLEGAL - Zamel's DO NOT HAVE ANY LEGAL RIGHTS TO CANCEL PROCESSED ORDERS -… Read more

Zamel's also are attempting to defraud customers with the claim they have a legal right to cancel orders due to incorrect prices from a 'system glitch' - this is a lie and they are well aware of that - hence a clear attempt to use lying and manipulation to defraud customers - I have lodged a complaint with Access Canberra and the ACCC.

DO NOT BUY FROM THEM! – I purchased two rings (one gold, one silver) both in size Q from their online store a couple of days ago. Today I received an email from them asking whether I would accept the rings in size N as they don’t have any size Qs on hand. I replied no as size N would be way too small. They emailed back and ‘offered’ to charge me $65 more for gold and $45… Read more

more for silver to resize the rings for me to size Q! How ridiculous! I have already paid for two size Q rings why should I be charged $110 more to get what I already paid for. It’s obvious they just want to extract more money from their customers. I asked for a full refund and will never buy from them again. I looked up the rings on their website the next day and guess what, they were still being sold online with a whole lot of different sizes including Q for both rings!

Beware of customer service menager Tanya – People beware especially about customer service manager TANYA who is extremely rude ( she hang up on me after I told her she is incredibly rude) she made me pay 50$ resizing fee after 6 weeks of waiting for promised exchange ring which ended up being sold out now!!! What a joke! Zamels you better look into who do you hire!!!

Deceiving – Purchased a number of items, and a few extra to qualify for the promotion of a free piece of jewelry. When I received my order, the promotion piece was not in the box, even though it was listed on the invoice. I understand that promotions are subject to availability, but why not 1. Notify me that the promotion piece is no longer available. And… Read more

2. Remove the marketing advertisement from your website that is STILL saying that if you spend over xx amount you will receive these earrings .. obviously you know you have none in stock, so stop tricking people into spending more on the belief that that will get the promotional piece. It comes across as deceitful.

Also not allowed to return anything.

how are you still in business? – ordered a few pieces of jewellery as a birthday present for myself and because I love jewellery, the only thing I regret is buying from camels online store!! they never responded to my emails and when my order arrived there were small scratches on one of the pieces and I'm yet to receive a response about it

never shop with again – Ordered a ring for 15th wedding anniversary for my wife on May 30th. Received a email on 4th of June that the ring was not in stock in the size I ordered and would i like a medium size sent. I said no, could I just get a refund. Was told they could order ring in the size I want but be 6 weeks. I explained that was no good, as my anniversary was on… Read more

the 11th of June. So could I just get a refund, and I would go get something else. They emailed me back that they could resize a ring and i would get by Wednesday the 14th. Well that had not happened. Rung them. They don't care that they have let me down on my 15th wedding anniversary. Will never shop from again. I was refused a refund 3 times because of their stuff up. I was not given a choice.

Zamel’s online do not buy from them – Rocks fell out of my bracelet and earrings same thing on gold to watch did not work I got no refund no communication no nothing it’s a drisgrace to top that of it took 3 weeks to get my order to from zamels Show details

where has the customer service gone ! – The braclet I ordered online didn’t meet expectations,couldn’t go to one of there branches to get the faulty clip resolved only out of my own pocket.if they deem faulty I’ll get postage back. Would never use them again very disappointed Show details

No respect for customers – After ordering jewelry online and getting an email from them to let me know that it's on its way by Australia Post, it wasn't till I rang australia post 5 days later and they informed me that zamels had asked for the return of my order, Zamels did not contact me to let me know that I would no be receiving my order, I had to call them to ask why I… Read more

wouldn't be receiving it they said they had made a mistake in pricing and that I wouldn't be receiving a refund untill they had got the order back from austrAlia post I was gobsmacked .there was no customer care or even an email from zamels to let me know what was going on, plenty of time went by (5 days) they could have let me know , but no, I was waiting for my jewelry to arrive and it didn't I felt robbed ignored and insignificant at there lack of caring to inform me that they had asked for it back without any explanation to me of what was happening, they still haven't returned the payment