Zamel's Jewellery Physical store

I want to congratulate Niki from the Pacific Werribee Store. She is fantastic - excellent customer service and communication skills. She is a credit to Zamel's, and as a result of her exemplary customer service, I am a regular customer. Thank you Niki - Five Stars

The manager [Name Removed] of the Zamel's store at Westfield Parramatta and another employee by the name of [Name Removed] were unprofessional, unethical, corrupt and engaged in serious misconduct, harassment, intimidation and unacceptable behaviour towards me with unfair treatment and unfair business practices. The woman named [Name Removed] was… Read more

leering at me non-stop staring with hostile rude behaviour and attitude, harassing me, shouting and carrying on with rude unprofessional behaviour at the Zamel's Westfield Parramatta store. The man named [Name Removed] told deliberate lies about my paid jewellery order that was still not delivered to me. [Name Removed] and [Name Removed] were withholding my jewellery items purposely and maliciously not providing me my paid ordered jewellery items. The customer service is completely unacceptable by [Name Removed] and [Name Removed]. These employees should face disciplinary action with immediate dismissal. The behaviour of [Name Removed] and [Name Removed] at the Zamel's Westfield Parramatta store was disgraceful, serious harassment, unethical corrupt conduct, where they have told deliberate lies, misrepresentation of jewellery pricing, have stolen my money, and have failed to provide me with my jewellery item that I purchased several months ago and have been waiting to receive but have not received. Zamel's Parramatta, [Name Removed], [Name Removed] and those involved have been reported to security, to NSW Fair Trading and further regulatory action is being taken against these corrupt workers and corrupt business. PEOPLE BEWARE DON'T WASTE YOUR MONEY AT ZAMEL'S PARRAMATTA

I purchased a diamond pendant from Zamels Knox that looked stunning under their bright in-store lighting — sparkling and full of life. Once I got it home in natural light, it was dull, lifeless, and nothing like what I saw in store. I contacted… Read more

Zamels several times over two weeks, sending multiple emails and leaving phone messages with their customer care team. No one returned my calls, and when I finally received an email response, it was simply to say I couldn’t have a refund — no apology or proper explanation.

After spending nearly $1,000 on sale from $2999 that level of customer service is unacceptable. Be aware that the lighting in-store makes jewellery appear much brighter than it looks in natural light. Very disappointing experience from a brand I expected better from.

I recently bought a ring from the Parramatta Zamels store, and I can’t speak highly enough of the incredible service I received from Neda. From the moment I walked in, she made me feel welcome and comfortable. She took the time to really listen to what I was looking for, asked thoughtful questions, and never made me feel rushed or pressured. … Read more

Neda’s knowledge and patience were amazing — she walked me through all the options, explained everything clearly, and made sure I felt confident about my choice. She understood my concerns and went above and beyond to find a solution that worked for me. Thanks to her, I found the perfect ring, and she even secured me a fantastic deal.

Her professionalism, genuine care, and attention to detail turned what could have been a stressful purchase into an enjoyable and exciting experience. I left the store feeling valued as a customer and absolutely thrilled with my purchase. If you’re looking for beautiful jewellery and exceptional service, I highly recommend visiting Neda at Zamels Parramatta.

The first time i went to Zamels Parramatta store, I purchased a gorgeous ring that needed to be sent to be resized. I was served by Neda, who is the manager there. I recieved THE best customer service that i have had in a long time. Neda was very helpful, friendly, professional & patient. She was so patient in explaining & answering my questions.… Read more

When the ring was ready for collection, i couldnt have been happier. It fited perfectly & it is absolutely beautiful. I have been back to Neda, at the Parramatta store, 3 times now. Each time i recieved nothing short of excellent customer service from her & ended up purchasing something each time. Why would i bother going elsewhere, when i know Neda will give me the best customer service each time!

Marie Joyce Diamond ring – I have bought my trilogy diamond from Parammatta by Nadia Jiang and she was an amazing customer service I would always recommend her to all my family and friends she is excellent customer service always helpful and I’m always happy to be served by her it was last Saturday I purchased my diamond ring it was the super special one, she is excellent customer service!!!! Show details

Just some feedback about my visit to Perth CBD store. The older blonde lady really needs some feedback about her behaviour - I expect she hates her job and is resentful of this fact. We walked in and asked about ring resizing and she said yes we do that and turned her back. We waited for her to acknowledge that we were customers and she has a… Read more

job to do - she then said she hurt her eye looking at my ring which was fake, very interesting that as it clearly wasn’t fake.

I then asked for a quote for resizing, she said it will be a quote from just a sales assistant and her quote was pointless and to come speak to the jeweller - I asked if a jeweller was available today and she actively laughed in my face and said ‘Hahha of course there isn’t, it’s a Sunday’ and found this fact hilarious. I cannot believe her rudeness to laugh in a customer face - given the fact that I came from a shop 3 doors down who I actually physically spoke to the jewellery about my ring.

Then on walking out she couldn’t wait to bitch to her colleague.

Later on I saw her smoking outside the front door of your shop - not great!!! Just an fyi.

Disgusting behaviour and service by manager at Zamels Knox. This person convinced my mother into spending her entire pension to purchase a unsuitable ring for me and was made to believe that she could get a refund if the ring did not fit. Unfortunately the ring didn't suit and she could not get her money back! That manager should be ashamed of her actions. Show details

DO NOT DEAL WITH ZAMELS. I had five (5) rings put in for re-sizing paid $635 'Cash' as by paying cash this was the 'Best Price' as per 'former Manager'. I received a phone call from their 'jeweller' and the repair was only $135 not the $635 so I believe the 'former Manager' pocketed the $500.00. Then the former store manager was either sacked… Read more

or left and my rings could not be found at the time but was later found as the repair was NOT logged. I had to make numerous phone calls and emails to Zamel's head office who lack in customer service, still waiting after 12+ months for a copy of my final receipt for ring purchased and no one bothers to get back to you and when you call if you speak to a certain young(ish) lady I will not give out her name as I am putting a complaint about her customer service attitude. I spoke with Consumer Affairs who said that Zamel's had broken a number 'policies' and to speak with the store and see if able to resolve the issue and I reluctantly accepted a credit of $500 as could not be bothered to deal with them any more and now have a ring that the band got bent and not by me catching it anywhere but I was informed by a Zamel's employee that Zamel's head office will say that I had caught the ring causing the issue which is defiantly untrue.

It was difficult to give this a rating as my pre-purchase and post-purchase experiences were vastly different. During my purchase of my fiancé's engagement ring I found the staff to be friendly, warm and extremely helpful, which made the experience extremely enjoyable. My partner had no idea that I planned to propose, so we were unable to try… Read more

the ring on, and we discovered that it was too large. When we returned to the store and explained the situation the salesperson was again very helpful and understanding. She told us that unfortunately the jeweller who did the resizing was in holiday for 2 weeks and when he returned it would take another 3 weeks for the resizing process. Whilst this was obviously not ideal, we accepted the situation and left our details to be contacted when the jeweller returned from holidays.

After the two week period we had heard nothing from the store, so we went in to enquire. We were then informed that in the last week Zamels had changed their policy and no longer did repairs or resizing. We were told that our only option was to leave our ring at the store for a period of three weeks whilst they found an independent jeweller, and that the total repair time was undetermined. This meant we were supposed to hand the ring over to them, with no idea when we would get it back. We found one of the staff members to be very cold, abrupt and very unsympathetic to the situation. Luckily, the other staff member was more empathetic and gave us the advice to find an independent jeweller who would give personalised service. She was very helpful and understanding. We took her advice and found another jeweller who had our ring on my fiancé's finger within the week.

Whilst we do not blame any of the individual staff for our experience (except the woman who was downright dismissive), we are extremely disappointed in Zamels after sales policies, and their implementation with no consultation to their customers whatsoever. Zamels complete disregard for their customer's satisfaction or needs only added to what is already an emotional experience, and very nearly replaced joy with anxiety and disappointment.

In summary we will never do business with this company again, especially with regard to our wedding rings, and we will will also dissuade any one we know from shopping there.

Do not shop at zamels, scammers, had item on lay, changed my mind, told had to do cash for some of my lay by refund, told they didn’t have cash on hand and I had to come back another day, came back when organised, told they still didn’t have cash, come back another day, came back and still no money. Still trying to get my money back, horrrible… Read more

service and staff attitude. Will not be shopping here again and would discourage others from doing so aswell.

I was sold a bracelet, which was a gift, on the sizing advice I received from the sales person. She convinced me it would be the right size. It was totally the wrong size. They would not issue a refund and when I left several messages with their "customer service" line, I received no call back ever, no response. Shoddy advice, non existence… Read more

service. DO NOT BUY ANYTHING FROM ZAMELS. It's an appalling business and they don't give a damn about their customers. It has cost me another $80 to have it resized, twice.

I purchased a bracelet from Zamels Joondalup in December 24. However the bracelet locket keeps breaking. It was returned and swapped for another bracelet. This bracelet has done the exact same thing and it can’t be worn as the locket keeps bending/breaking. I have asked for a refund as this is a manufacturers fault. Who would buy a bracelet they… Read more

can’t wear! They do not give refunds. Because of this I will never recommend them again or shop there ever again.

I’m extremely disappointed with Zamels. I purchased an item less than nine months ago, and it has already shown faults — despite being looked after properly. When I raised the issue, I was told it was due to “wear and tear,” which is completely unacceptable for a product that’s supposed to be of quality. Their customer service has been dismissive… Read more

and unhelpful. Rather than taking accountability, they’ve brushed it off and left me with a faulty item and no resolution. I’ve now had to lodge a formal complaint with Consumer Protection and will be seeking an independent jeweller’s opinion.

I expected better from a national jewellery chain. I will not be shopping here again and strongly urge others to be cautious — especially when it comes to warranties and after-sales service.

Zamels Northland This is the first time I’ve ever left a bad review but after what we’ve been through I feel like people need to know. I bought a tennis bracelet for my pregnant partner six months ago as a Christmas gift. In total she’s worn it for maybe two weeks and it’s fallen apart twice. The first time it broke she took it back and was… Read more

accused of taking a hammer to it. No apology, no accountability, just blame. They held onto it for two months and told us it was being fixed “out of goodwill.”

She wore it again after we got it back and within a week it broke again. We returned it and once again no care, no ownership, just poor service. Now after waiting another two months they’ve come back asking us to pay $260 to fix it.

The whole experience has been a joke. If you’re expecting a quality product or decent customer service do not waste your time or money here.

I entered Bevilles at Knox city to check out some earrings. I was the only person in there and suddenly one of the 3 staff mingling around in the middle of the store sent a greeting my way to which I responded only to realise that it wasn't me she was greeting and literally ran to, it was an Asian lady who had headed to the counter with the Gold… Read more

chains. I felt really embarrassed, you know that feeling you get when you think someone is greeting you but it's actually someone else? Anyway, I was looking at the earrings and she ran past right past me making a bee-line to he lady behind me while the other two workers in the store continued to completely ignore me. I was prepared to spend a decent amount of money at Bevilles but with treatment like that I just walked out and will never ever şet foot in one of their stores ever again if that is the disgustingly low standard of service a 62 year old guy can expect. It was disgraceful and embarrassing. I'm going to tell everyone I know to avoid breville at all costs and I'm post my experience and the treatment/embarrassment I recieved at !this store on social media also. Shame on you Bevilles Knox City.

Supposedly a 9 carat gold bracelet – Bought a 9 carat gold bracelet which the sales assistant assured me was gold but she failed to tell me it was silver infilled not solid gold Took it back to the Garden City store in Booragoon Asked for a refund as I felt I was misinformed but the sales assistants were very intimidating and rude If you are thinking of buying jewellery from this… Read more

store I would be making a video when the sales assistant tells you it’s gold because it is your word against theirs Poor customer service and definitely not value for money I WILL NEVER SHOP AT THIS STORE AGAIN

No customer service or care – My husband purchased a gold necklace for me for Xmas. It wasn't cheap. I wanted to change it for something I preferred. As soon as I walked into the Karrinyup Store WA, I was met with an aggresive response. The 'manager' came out and was very rude. After hearing my reasons for being there, she said I couldn't have a refund. I accepted that, … Read more

but was told I could only replace with an item of same value or more. This was difficult , as there was hardly any stock in store to the value of my chain. So I changed my thoughts and decided I could maybe get 2 smaller necklaces instead. I was trying to accommodate their policy. I was also told that if what I chose was under the original value, they would not give me a credit or refund for the balance. This is stealing I believe. After struggling to talk to the manager, she wouldn't look me in the eye and only gave me one word answers, she said she texted her boss and told me actually, I could not exchange the necklace at all. She refused to allow me to look at anything and put the jewellery away. Absolutely disgusted with Zamels for treating consumers this way. I don't know where to turn now. Any ideas?!

Inflated price lies – Saw a bangle with lab diamonds(cheap garbage) on sale for 399 down from 1499 went in asked if it was yellow or white gold thinking at that price especially original price of course it’s gold bought bangle even though garbage diamonds looks lovely though white rather than yellow not something I usually buy white gold however looked so pretty I did.… Read more

Went had lunch had daughter look for where number was only to find it’s sterling looked at docket yep sterling what liars as if anyone would spend 1499 on sterling so pissed off this at Erina will be taking back

Wrongful charge – My mum 94 bought a bracelet miles to big for her wrist, manager in shop said yes we can take out links, when we went to collect few days later they calling it repair and trying to charge 70 dollars! I was with mum and never did manager say we will charge for this. So every single massive bracelet they are charging people so it fits them?? Not at all fair. Mums receipt does not reflect charge for fitting an item correctly.

DO NOT BUY FROM ZAMELS – Bought a watch from Airport West, was told by the manager that the band was leather. A month later the ‘leather’ band starts to fray, I take it back to the store only to be told by the same manager that it isn’t leather. I said in that case, as per store policy, I would like a refund due to the item not being as described. They refused the refund… Read more

because the manager denied ever saying it even though I have 2 witnesses who heard her say otherwise. Have lodged a complaint with consumer affairs & will take it the vcat if need be.

Poor Quality, Poor Service, Worst Jewellery shop EVER! – Poor quality! Poor customer service! STAY AWAY. I have received one pair of sterling silver earrings as a birthday gift. I left them in the original packaging without taking them out at all and planned to exchange them as I have a receipt. After a few month, the earrings started to discolour. I went to the shop for an exchange. The shop assistant… Read more

refused to exchange and assumed I have worn them due to its discolouration. I showed her the reviews of this company on this website. Finally she started to search for the sale record but she said she couldn't find it!! What a load of crap!! Hope this company will be closed down ASAP.

Poor quality jewellery and no customer service. AVOID AT ALL COST – Bought a chain in the Bunbury store in Perth, paid $600, wore it 5 times and it broke, took it back expecting a replacement, said it had been pulled, was an adjustable chain, so needs to be pulled to adjust, NOT FIT FOR PURPOSE, sold an inferior piece of jewellery and the customer service is not existent. They offered to fix it for $60 told them i will never give them another cent. They dont care. Will pay to get it fixed somewhere else. Show details

Poor quality products and service – Terrible company. Cheap products, poor service. Got 2 sterling silver chains that have discoloured without being worn. They appear rusty. I was refused a refund. Got exchanged and the next one did exactly the same, again before I even had a chance to wear it. Again refused a refund despite the materials being obviously faulty. Can't get in contact… Read more

with head office customer service by phone. Contacted via email and I'm still waiting for their response some 3 months later. Will never purchase anything from Zamel's again.

Jewellery Scam Alert! – Stay well away from this Jewellery store!! They sell you cheaply made Jewellery take your money and refuse to refund you after it breaks multiple times. I bought my partner a bracelet over $1000 from Zamels Helensvale store, which on the first occasion of wearing it the bracelet broke falling to the floor which it almost got lost. Took it back… Read more

to the store they sent it away comes back a month later again on the first occasion wearing it the bracelet didn’t make it from the bathroom to the front door not even a minute before breaking in a different spot and falling again. Same situation took it back to the store, after a month of waiting thinking it was getting fixed I went back to the store for an update and the lady said oh it never got fixed because I didn’t put through the paperwork properly. When I said I wasn’t happy with that and wanted my money back so I can go elsewhere and buy my partner a usable bracelet the manager very rudely shouted out no refunds and flicked her hand at me dissing my issues with this bracelet blaming me for the bracelet breaking.

After reviewing the reviews it’s sad to see this happens to many people.

It’s been 6 months now no bracelet and no refund I’ll have to take it further now with consumer affairs as not even the customer service line would help me.

The store has now taken the bracelet from me as well as my money and they won’t answer my calls.

Please save yourself the trouble, hassle and loss of money and go elsewhere.

Thieves – My 82 year old father bought my Mum a diamond necklace set $500 for their 60th Wedding Anniversary, the necklace within 1 x week turned my Mum's neck black, they took it back to be told they needed to purchase an additional necklace for another $269. My Mum (80) at the same time purchased a ring for my Dad for over $900. It was supposed to be a… Read more

surprise which she explained, they assured her in store it could be re-sized once he had tried it on. She took it back after their anniversary to be told re-sizing would be $90! When picking it up 3 weeks later it still didn't fit and the store said they would need to pay another $90 for it to be re-sized again!!! Luckily a carer was with them and encouraged them to leave the store, they took the ring to a private jeweler and had to pay for it to be resized properly and were told the ring was poor quality gold and possibly crystals, not even the diamonds they thought they were sold!! disgusting rip offs!! Taking advantage of elderly people to make money.