Paid $629 for this dehumidifier. It worked very well until it didn't. No customer support to repair because unit was out of 12 month warranty. Ausclimate do not repair any of their products. They are just a reseller. Buyers beware. Ausclimate probably prefer buyers to send broken appliances to landfill rather than repair. Show details
In-depth reviews
I purchased the machine online from Ausclimate website and it was delivered from Victoria warehouse to Sydney. From the outset the unit did not power up straight away. At first I thought I did not know the proper operations. I read the manual and it still did not help. It takes many attempts and the unit electronics is erratic. Sometimes it turns… Read more
all the display off, other times nothing happens. After several attempts, it finally starts to operate. When operating it does a good job of collecting moisture, however, it is quite noisy. I can't run it while in the vicinity as you can't hear yourself think. The unit also leaks a little bit inside the tank cavity. If you pause machine, you can't pull tank out straight away as it keeps dripping for a while. My biggest issue is that Ausclimate do not have a contact number and for the last 10 days I have sent messages and emails through their website without any response or action. I wish to claim warranty as the machine is getting harder and harder to start and is less than two months old. I managed to get a reply from their Facebook page and they asked for some videos which I sent. However, nothing after that. A staff replied to my email after one week with a very obscure message which I have attached. Don't know what to make of this, but it costs close to $600 and I'm not happy that there is no easy means of contacting the company for warranty claim.
A champion appliance for a healthier more comfortable home – I have been using the ever-reliable Medium 25L Ausclimate dehumidifier almost 24 hours a day for the last year or two - the number of days where it has not been needed are few. It has done a sterling job at keeping the humidity inside my three bedroom house at about 60%, but it struggles at times, even when I also run the Cool-Seasons Premium 10L… Read more
Desiccant Dehumidifier at the other end of the house. My new Ausclimate 50L dehumidifier arrived a few days ago. I turned the two others off, put the new 50L model in the passage at about the centre of the house, and set it to 50%. I absolutely love it. Over the last three days I have emptied the full 8L water tank every 8 hours, Today every part of the house has stabilised at 50% or under, and the machine is regularly cycling on and off. The polished wooden floorboards feel silky underfoot, and the wool rug feels soft and clean. Musty smells from cupboards I have thrown open are eliminated. The whole house smells fresher. For the mighty job it does it is very quiet - mostly just the satisfying sound of all that dehumidified air being blown out. When combined with my air circulator fan, humidity is reduced even more and the air feels fresh and clean and cool even though my hygrometers read 30°C. With the air circulator fan set on low in my bedroom and the dehumidifier set at 50% in the hallway, I can enjoy fresh, cooling air circulating around the room and sleep comfortably. Customer service from Ausclimate was excellent.
This machine is perfect - changed my life - can't live without it! – I purchased this machine after seeing reviews on ProductReview and then contacting the company. AusClimate were able to answer all my queries over the phone, and were extremely pleasant and helpful in helping me choose the right model. Easy to set up and wow wow wow did it make a huuuuuuge difference to our indoor air quality. It went from… Read more
thick, sticky, musty and damp smelling to vastly drier and healthier even after just one day of use. It seems our house is impossibly damp so I run the dehumidifier 24/7 and even in Melbourne's cooler climate I get around 15 litres minimum each 24 hour period day in day out, and more when it is warmer and/or more humid weather. We had mould, mildew, damp and musty everything. Now the mould is gone (I had been using clove oil to clean up and kill existing mould for years and it always came back), the air is not musty, my clothes and furnishings don't smell musty, and even the house plants are thriving whereas before they seemed to almost be mildewing away in their pots. Because our home is large and two separate zones I bought a second of the same machine and I'm seeing the same results now in the second area (although it has better orientation and airflow so was never as bad as the main area). The machines just keep on keeping on, day in, day out. It's super-easy to clean the filter and pop it back in. The machines are robust, reliable, and a lot less noisy than I imagined they would be. In all seriousness these machines have changed my life: my house doesn't feel so depressing and dank, and it's easier to clean and maintain my home without the constant humidity we had previously. (One machine arrived with accidental damage while in transit and quick as a flash AusClimate sourced and sent out a new water recepticle to replace the one that had been damaged in transit). I can't speak highly enough of AusClimate, we have also gone on to buy an air purifier from them to remove smoke and other contaminants from the air.
Recent reviews
Excellent for my large studio space 60 m2. I have a smaller 35 litre Ausclimate model for smaller rooms in the main house. Very happy to recommend. Maureen, Sunshine Coast. Show details
I just purchased my 3rd Ausclimate dehumidifier. The 50L version. I have never had a problem with ausclimate. I didn't purchase the latest model as I don't want wifi etc. Service is great and its a superior product. My boss uses the breville dehumidifier and it has nothing on the ausclimate dehumidifier. I highly recommend Ausclimate. Show details
I purchased two of these units and have had them for about three years. They are noisy, and its noticable when watching tv in the same room as one of the units. The amount of moisture they remove is amazing, In the past I used damp rid containers in all my closets. The moistures these remove in an hour is more than the damp rid removed in 3… Read more
months. The cleaning fo the filters is very simple and easy to do. A friend of mine also purchased one on my recommendation, but returned it a week later as the machine constantly leaked. The return and warrany claim was quite protracted and Ausclimate could only offer things to try to prevent the leaks, but eventually they accepted the return.
Large+ 50L Dehumidifier with Auto Pump. Very happy with it love that it is on wheels.Only down side is I have to bend down to empty the water and move around the house.Purchased a second 50L Dehumidifier and keep one in each room. Is it possible to make a handle to use when moving it??? This is only problem I have the 50L Dehumidifier is definitely worth the money helps to keep the moisture level down in the house. Show details
This - I reckon, despite it sounding odd given it's a dehumidifier - is my most treasured possession. My life changed since realising that for Sydney and our humid months and rain storms, you need a very powerful unit that can extract moisture quickly from the air. I run it near the two bedroom doors while everyone's out at work and school, and… Read more
then we run it in our kitchen/living dining combined room overnight and Dec-March it fills overnight in 6-7 hours. Big peace of mind to know our things won't get mouldy and a huge help for a family affected by mould in the past and with a lasting sensitivity. Genuine game changer. Super easy to use. Is it noisy? Of course, it's a 50L powerhouse. I just operate it with the thinking of 'put it on where we are NOT' at that time of day, and then it doesn't bother us at all.
I purchased an Ausclimate SUPREME All-Seasons 50L Dehumidifier (WDH-070EBP). At first, the unit worked as expected. Two years later, it has completely failed — despite being one of the more expensive dehumidifiers on the market and only ever used during the winter months in our garage. The issue is serious: the fan has effectively split in two. … Read more
Attempting to contact Ausclimate’s customer service in New Zealand has been a dead end. They make it extremely difficult, and any company that intentionally hides its contact number is clearly making warranty requests unnecessarily hard — and for a reason.
⭐ 5 stars for deception. 0 stars for the product.
This dehumidifier has been absolutely amazing! It’s been a very wet few months here and our old Queenslander was struggling with the moisture. This unit has removed so much of the moisture we are emptying daily and are still shocked at how much it collects! I love how easy it is to use. It automatically turns off when full, the drawer just pulls out then there’s a carry handle to easily transport the water caught to water the plants Show details
I wasn't happy with how the machine operated out of the box. It measures humidity off of a wet condenser, and not the room / surrounding environment. Causing the machine to cycle on and off every 2 minutes. But with a small modification of moving the humidity/temp sensor outside of the machine it now cycles on actual room humidity not a wet… Read more
condenser. Also the internal auto pump out drain hose was leaking onto the pump out motor leaving water puddled on the ground. This was fixed by cleaning the plastic drain hose tail barb from moulding flaws and fitting a new hose. Machine is now perfect. For me to like this machine I had to get creative.
Find out how Ausclimate Supreme All-Seasons 50L WDH-070EBP compares to other Dehumidifiers
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Very good bit of kit. Works incredibly well and got rid of the moisture in the laundry room / slab very quickly. Only negative would be the noise - even on the lowest setting it is still very noisy. But given its so good at its principle job, it is very much worth the investment if you have a moisture issue Show details
Best purchase this year,12hours post "Tropical Cyclone Alfred" large family home on Queenslands Gold Coast with minor Ceiling damage due to water ingress Straight out of the box and into action this little ripper pulled 40+ litres within 10hrs of use, the home feels crisp and fresh Highly recommended Show details
Great unit – It does a sensational job. It is a bit noisy and does make the room quite warm however it's brilliant fur front your laundry whilst addressing any humidity and mould in your room!! Show details
Wonderful unit but a little noisy, but does an amazing job – We love our unit except it a little noisy, does a wonderful job. We upgraded to this model and we have very happy with it but we run in 24/7 on low as on high we can't hear each other in a small apartment. We had a very bad mould problem in our small apartment but had stop the mould growing while we deal with the cause of it. Wonderful unit but a… Read more · 1
little noisy, will cope with noise because it does an amazing job.
I have multiple products from this brand and I love all of them for quality and design and functional products
Generally very good – Seems to draw heaps of moisture, but certainly is a bit on the noisy side and the handle once fell from the water reservoir but easy to reconnect. Show details
I'm loving my Dehumidifier! – I recently purchased the 50L Dehumidifier from Ausclimate and I love it. I can't believe how much water it is pulling out of the air and I'm really happy with it! Just perfect for our Gold Coast humidity!
Best there is? – This could well be the best dehumidifier on the market. It dries the air very quickly, and has more operational options than I expected. It uses more power than lower capacity models, but because it works so fast at dehumidifying, I don't think the overall operational costs are much higher. Show details
Does a great job – Fantastic unit! Does a great job. My only minor complaint is the design of the water container. It seems flimsy for the amount of water it's designed for and it's awkward shape does not make it easy to empty the container. You could not also stand it while it's full. Inspite of this, I still recommend the product. Show details
Too noisy. I cannot run it near people or animals – I tried a DeLonghi Pump System Dehumidifier DD230P dehumidifier and sent it back because it was not removing much water at 23C and 50% humidity. I just got delivery of this replacement Ausclimate 50L dehumidifier which can draw 1.5times the power but can also remove 1.5times the water from the air. At first looks comparing it to the DeLonghi: -… Read more
poorer quality case - flimsy water container - heavier - noticeably noisy on two fan setting - controls are not as neat, only shows current humidity not target - pump is theoretically automatic (no button to press), just plug in the pipe to the correct socket - missing a continuous setting lowest humidity setting 30% - which is just as good How is it performing so far (about 2 hours of use) - I can see water trickling out of pipe very slowly - Looks to me that it is removing less water than the DeLonghi in the same conditions (about two 6L tanks per day) - Temp 24 Relative Humidity 45 - absolute humidity 9.8371 g/m3 3:30pm - At the moment I am testing the pump into the bath. Once I am happy the pump is working, I will switch to tank to better compare to the DeLonghi
Running it overnight I found it used 0.19 kW more per hour than the DeLonghi. It removed much the… Read more (+1 reply)
Find out how Ausclimate Supreme All-Seasons 50L WDH-070EBP compares to other Dehumidifiers
Know better, choose better.
Excellent – A powerful good quality dehumidifier. Can work on a plug in wall timer for maintaining room humidity with humidity set on digital display on unit. Very pleased with purchase. Have bought three of them.
Best Customer Service and a Company You Can Trust – I’m incredibly impressed with the outstanding support provided by Scott Chapman from Ausclimate. After purchasing a dehumidifier, I had an issue where the machine wasn’t shutting off at the desired humidity level. Scott listened attentively to my concerns, guided me on proper usage, and even walked me through a test run. True to his word, he… Read more
called me back exactly at the time he promised. His professionalism and level of customer service are unmatched—something that’s hard to come by these days. I couldn’t be happier with the service I received!
Highly recommend to anyone—an Australian company that can be trusted. When things go wrong, you have a reliable company to back you up.
Very efficient dehumidifier – I am very impressed with this dehumidifier. I had a damp room and the unit filled up the 8 litre bucket in less than 24 hours. It is easy to use, can be moved around and I’m very happy with it. Show details · 1
A better replacement for our old dehumidifier – So we finally bade farewell to our 30 year old dehumidifier (condenser style) . We live in Sydney and I was initially concerned about the talk around efficiency at lower temperatures . This was NOT a problem for this machine which initially pulled 8 liters out every 12 hours . I think the old dehumidifier was definitely past it ! Good solid… Read more
machine which rolls easily . Its loud , even on the lower fan setting ,we just close to door of the room its doing and its barely noticeable. Highly recommended.
No after sale communication – Have not received a response from three emails Complete disregard for customer Show details
Hi Garth, I spoke with our Customer Service team regarding your… Read more
Would recommend it – Very happy with the function of the dehumidifier. The unit is very effective but quite noisy.
Ausclimate essential in our humid climate – We added this to our Ausclimate collection& they are great products. Show details
happy with purchase – does the job and reduces humidity. easy to setup and operate
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Hi Eugene, We are sorry to hear about the issue you… Read more