Bond Back Cleaning

This business is discontinued and not related to BondBack.com.au – This business discontinued a few years ago. BondBack.com.au is a separate entity and we have been trying to work with product review to have this known and removed so as to not reflect on bondback.com.au

Unprofessional, unethical and dissatisfying – They have quoted some amount on phone and raised the amount after seeing kitchen as they found it messy. Even after paying them extra, they have left things in poor condition. After pointing out the issues they have just made stories that real estate will have no problem with these issues and if there will be issue they can come back for resolving… Read more

it. When real estate handed over a list of problematic things, we tried calling them but they didn’t even answer the phone or message.

Terrible service – Booked online, gave them the correct details (1 bed + 1 study + 1 bathroom). When they arrived they said that the study was not included and would be extra. I forwarded them the booking request which showed I had specified a study, then they claimed they were subcontractors and that they weren't told and I would have to take it up with the… Read more

people who did the booking. Then they did a terrible job, including leaving a huge stain on the carpet. When I called them about it, they did the run around again and said that they weren't responsible and I would have to take it up directly with cleaner. So all up there were three parties involved and all passed on the responsibility to somebody else. The cleaner eventually got back to us claiming the stain was always there, which was a lie. We didn't get them to rectify it as we did not want them anywhere near the property again - they clearly were not experienced cleaners.

Disgusting – Horrified with this business. They broke my light shade admitted to it and now refuse to reimburse me the money the real estate deducted from our bond. Numerous phone calls made. I have made a complaint to Fair Trading.

DO NOT USE. Has anyone got a phone number? – Not simple in the slightest- they never showed. And we paid in advance. Trying to get our money back- does anyone have a phone number I can call? Please help!

Waste – Booked for our end of lease clean. Sent 2 separate msgs with address in it. Didn't hear anything. Told me didn't receive messages so cancelled. Didn't even bother calling me!!!

No show and not able to contact them – Organised a bond clean today and the the cleaners never showed. Tried calling all morning but they don't answer their 1300 number and no other number is available. Have contacted fair trading and emailed for a refund and booked another company. Don't use this company!

Don't Use This 'Cleaning' Company – Wish I had read these review prior to booking them, big mistake. Communication? Zero. Bond back? Nup, also a fail. Had to employ another cleaning company to finish the job. Pathetic. They didn't want to know about me once they had taken my money and done their attempt of cleaning.

I've lodged a complaint with the Board of Fair Trading – Paid in advance (first red flag) and cleaner just didn't show. After hours of emailing without reply (no number was provided. Second red flag), I was finally told the cleaner was running late and should be there about 5 hours late. This might have been excusable had we not already agreed that I would wait out the front of the house to let them in… Read more

as I had already moved and needed to return the keys.

After a few more hours of emailing without reply they agreed to send through a refund. That was 3 days ago and I've yet to hear another word from them.

I've lodged a complaint with the Board of Fair Trading here in NSW but if anyone has any other suggestions on how to get my money back from these scam artists.

If I could leave no stars, I would – The company states they will not confirm a time with you, they had confirmed my booking for Monday and when I said my partner will be at the property to review the job and pay them they advised they can not confirm they will be there and I must hide the payment inside the property. I advised I wasn't happy with leaving money without seeing the… Read more

work first to which I received a reply email stating that they were now mysteriously booked out but they had already confirmed my booking, obviously dodgy setup.

Waste of time - do it yourself – I wish I could select 0 stars but that function is not available. Had an end of lease clean done for a 1 bedroom flat. When I came to meet the cleaner, I seriously thought he was a drug addict hanging around the place (there's a drug rehab centre a block away. He was nice enough though (despite the torn, dirty clothes and the DESPERATE need… Read more

for a shower) and I thought I'd give him the benefit of the doubt. Wish I followed my instincts - end of lease inspection came around and basically nothing had been done. Skirting boards were dusty, shower was not cleaned, benches weren't wiped down and the mirrors were DIRTIER than before. Not sure what he did for the four hours he was there but it certainly wasn't anything to do with cleaning. Was told by the real estate agent that it had to be re-cleaned (fair enough, I would have done the same).

Called the company to complain and was told that we had to talk to the cleaner directly because technically the contract of sale is not with them (what rubbish). When it came to getting the guy to come back and clean it again he said he didn't have time to do it so bad luck. He did refund MOST of our money - $100 went towards the time he spent doing it already so we only got $300 back. So much for bond back guarantee.

Ended up having to come there and clean it again myself. Absolute waste of time and energy. Choose anyone else but these fools.

Worst Clean Ever And Most Unprofessional Service – Do not use this company. This is the worst service I have ever received. We paid the money in advance as we were busy with work. When we returned to the apartment, the place was a complete mess. Cobwebs still present, grease marks in the kitchen, skirting boards and plug sockets still filthy, walls had not been cleaned, nor the inside of the… Read more

wardrobes. We had to spend a day ourselves cleaning to ensure we received our bond back. When I approached the cleaner [name removed], who also appears to be the Operations Manager, he advised we would not receive a cent despite providing evidence with pictures and that he would happily take it to court. Disgusting service, they are not even worthy of 1 star.

Very average service – This cleaning service was extremely average. The communication was terrible and mis-advertising cost me alot. I was charged more than first agreed because of technicalities the cleaner made up. If there is an advertisement for a 3 bedroom house cleaning that should be it's cost. Again, the main reason i was unhappy about the service, other than… Read more

the exuberant cost was that the cleaner was rude and not a good communicator. He spoke another language in front of me to his colleague and made me feel as if i were quite silly.

I would not recommend their service.

Liar, Worst Cleaning Ever!!! – Didn't turn up to the 1st schedule, really hard to contact them and to get a call or email back! They came back to do the cleaning and it was terrible! The last inspection report from property manager was really bad, so we end up cleaning our self!!! They refused to refund us and we had to give the key back to the property manager 2 days later,… Read more

which cost us and extra rental fee. The only contact we have is " name removed] " most likely a fake name. I am taking it further as I want a refund. If anyone want to join me please contact me!

Furious!

Painful experience – To sum up, this was a painful experience. The initial contact was via email, they gave the cheapest quote, $429 with carpet cleaning for a 4 bedroom place. They asked me to respond to their quote with the address to book it in. I responded and received no confirmation. I then called them several days later to ask if they'd actually received my… Read more

email and they said yes it was booked in and the area manager would call me closer to the time. They then called approximately 2 weeks before the scheduled date to cancel as the area manager had had personal issues. They were very apologetic and I understood. I then shopped around for another bond cleaner, booked another one in and then Bond Back Cleaners phoned again to say they now had someone to do the clean again. So I canceled my new booking and took Bond Back Cleaning up on their offer. Took about a week for the area manager (we lived in Brassall) to contact me himself to confirm. They arrived a bit late on the day (there were 2 of them). The real estate went in the next day and came back with a few issues. We forwarded this list to the bond cleaners who again, did not respond via email so I had to phone them to confirm they got it. The man on the line said he had forwarded the email to the area manager (how hard is it to just respond to an email to at least tell me they got it?!). It took 2 days to hear from the area manager. On the day they said they would come back out, they had to pick up the keys from the real estate. Again, they failed to turn up on time. I called them and they said they were still at a job in Brisbane and would be out in about an hour. Two hours later the real estate phoned me to advise that they still had not picked up the keys. I phoned the area manager (whose number I wasn't supposed to have but had from some correspondence at the time of the original clean), and got a very vague response about him getting there. Annoyed, it took an angry phone call to the direct phone line to get action. They arrived late, stayed about half an hour (my partner watched them around the corner) and then left without confirming they had attended. I would not recommend them and was very annoyed at how stressful a simple bond clean was

The worst service i have EVER had – Really unhappy with the results - had to hire another company to do the clean and steam clean of carpets again - Unable to get a refund or compensation of any sort so it cost me twice as much and a lot of stress.. Do NOT hire this company as you will be very disappointed

Think this is a hoax company, do not use – Agree with every other rating, worst job ever. Needed 2 recleans as didnt pass inspection and my house was ALWAYS spotless. Difficult to get on phone, dont call back when they say they will, sound fishy on the phone, tried looking for their website again to report them to ASIC and it looks like it has been taken down.....

Worst cleaning company ever – OMG. Do not use this company. I had a Groupon voucher which cost about $250 for a clean worth about $600. It cost me an extra $80 for a window clean which was very good, but only other thing they cleaned was the oven. The bathrooms and kitchen bench were not touched and window sills left filthy. The rude person on phone when I complained told me… Read more

that Real Estate agent needs to complain or too bad for me. I think this company may actually be a HOAX. If not, they should not still be in business. Buyer Beware !!!

Dont use this so called company! – Bought vouchers off Groupon, booked with bondbackcleaning a week in advanced, gave them the correct address and precise location, the day they were meant to do the end of lease clean which was the day our lease ran out, they didn't show up because the cleaner thought it was in Brisbane when I precisely said when I booked it, it was on the gold… Read more

coast and I had to call them and ask where they were! Nothing but an unreliable and crappy business! Surprised they still have money to be able to run it! Luckily Groupon refunded my money!

OMG do not use this company!!!! – Received a written quote for $480. Came to house and wanted $550.00. Did not get a proper receipt. Had to call back 3 times to get house cleaned properly. Told them oven wasn't cleaned at all, response was which oven? Told them the only one in the house. Real estate company called me and complained about the cleaning. Told them cleaning company… Read more

was a nightmare to deal with and would come back and do the cleaning myself. What a waste of money and time.

Did not clean anything. Ruin my wall. Lost my entire bond – Bond back cleaning, what a mockery! They take your money first as claim to be " company's policy". They don't want you to be there as you will stop them from cleaning. Well I wish! No visible sign of cleaning, plus ruin my wall. Boss of cleaners claimed that there will be 2 people clean for 4 hours. I came back to my house after 1 hour, no one was… Read more

there. Basically they just took my money, spray some Sh!t in my wall, then go to the next victim. This business should be shut down.

Worst ever cleaning company dont ever use them!!!!!!!! – They ruined my leather lounge and carpets and I paid them $400 to spend 8 hours in my place for the day watching foxtel, kicking back with the aircon on, beatiful views of the swan river probably having a nice relaxing day instead of cleaning!! The worst part is they claim to give you your money back if you dont get your bond back, which they… Read more

dont!! Plus they ruin your furniture and then they are rude and obnoxious to YOU!!!! Dont ever use them it will end up costing you at least 4x what they charge they are absolutely useless and shouldn't be in business!!!

Broke my door – They did a good job cleaning the oven. However they broke my security screen door. I confronted them about it by the reckon it was like that. It wasn't. They didn't clean the vertical blinds or the bench top. I went back in and cleaned it properly.

They ruined our walls and cost us our entire bond – Absolutely terrible. Our house was relatively clean after our move and just needed a light clean. Instead, they ruined the paint on 6 walls, requiring the rooms to be repainted. They made marks on our carpet that weren't there before the supposed carpet clean. The carpet was not even vacuumed. We have since lost our entire bond to pay for repairs to their damage and to get another cleaner in to do the job.

Not worth one star – Giving Bond Back Cleaners 1 star only to warn you all. Very happy to take my money, but then never got back to me, by email, text or call. Didn't come one the day organised and was left with a list of complaints from the rental agent including toilet and bathroom not cleaned, smeary mop job, scuffs, marks etc. Apparently the cleaners are going… Read more

back in today to fix it up, this time I'll be standing over them watching.

Update; apparently cleaners are now coming tomorrow morning. Not holding my breath!

Rip Off, Liars, Worst Service EVER! – Bond Back Cleaning... whatever. If you use these guys, you will lose your bond and then some. They not only forgot to turn up to the 1st scheduled appointment, rescheduled to the following day and when I returned to check on their work, I could barely see what actually HAD been done. Waited for hours for my call to be returned, had one day… Read more

remaining for the clean to be done before returning the keys to my agent, now not fully refunding me as they "offered to return to re do the clean" once I had already booked and had another party in to clean.

Total rip off, I have NO idea how this company is still in business, esp based on all these other reviews too.

Terrible customer service – Save your money and time, don't choose thier service. The cleaning guy was very rude and a lier. I choose their end of lease clean via special offer. They quote me $289 including steaming carpet. The invoice comes down to $360 without explaination. Not to mention the name and address in the invoice was wrong. My appointment was at 1pm, they showed… Read more

up 1 hour and a half earlier then blame me for being late. Cut my cleaning time down to 1 hour. What crap can be done within 1 hour. Just don't bother to reschedule.

Terrible, rude and lost our keys!! – Lost $100 deposit on our bond as they lost our keys and no refund/compensation offered. Quite ironic considering the company name... Told me there were 4 people cleaning for 1 and a half hours. I could have done a better job myself in half an hour.

Disreputable – Phone call to 1300 number diverted to other phone answered unprofessionally, and without company name. Upon my request for a booking with a voucher I had purchased, was told "I'll call back in 5 minutes." He didn't I called 5 hours later, and left another message. My phone rang, I missed the call and it was a hidden number. I phoned… Read more

back again, was told they hadn't just phoned me, then I was hung up on!

Is this even a legitimate business? Am now seeking avenues of getting a full refund.

Ripped us off – The cleaners couldn't figure out how to switch on the power in the openly accessible power switch. This would have been excusable if they did the cleaning that doesn't require power, which they did not. Left with our money and we ended up having to do all the cleaning ourselves! They also did not respond to our complaints since. Stay away from this business!

Non existent Steam Cleaning! – The cleaning was definitely average, walls were "cleaned" but fingerprints were still present?,paid upfront as is their policy, so by the time I saw the place they were long gone. Carpet was in the same state as when they arrived with no signs that they steam cleaned it. My advice would be to use another cleaning service or if you do use Bondback, watch them work!

Extremely poor clean and customer service – Do not use this service by Bond Back cleaning - even if you do buy is on a discount website! There are other providers who are not that much more than the discounted price and they'll actually clean you're place. The clean was basically non-existent! It started before I even walked into the house - what little dust was vacuumed up was… Read more

dumped into a pot plant by the front door, despite the fact the rubbish bin was another 2 steps away.

No attempt was made to get marks off the walls. when I asked why they didn't try wiping them down or using a magic eraser which should be a basic tool in the kit of cleaners, I was told that they don't clean down walls unless they get a complaint from the real estate agent and asked to come back.

Surfaces were not wiped down.

Nothing in the kitchen had been cleaned properly and the overn/rangehood not touched at all, and very little in the bathroom.

When I called to complain the cleaner hung up on me. His boss later told me that this was because he was driving at the time and police pulled up.

The boss/owner did not want to know anything about the issues and told me it was my responsibility to sort it out directly with the clean... which is very unprofessional, as not my responsibility to manage their sub-standard cleaning.

Basically had to clean through the house myself as not to standard at all.

Bond Back Cleaning (not really) – Hired Bond Back cleaning after we moved and were going to rent out our apartment. When we went to fix a few things after the "clean" it was shocking. The kitchen benches had white streak marks from whatever cleaning agent was used. The sink was also dull and had product. The floors were still dirty, the balcony tiles werent cleaned at all (pot… Read more

marks all over), we had 2 wall scuffs which they said they could take care of, they were still there untouched. The bathrooms were dirty and the drawers were filthy and untouched. Also we had left some painting supplies and some things had gone missing!

In total, what was cleaned?! I wouldnt hire them ever again, if you want a good clean go elsewhere.

Overpriced, poor customer service and unreliable – I arranged for this service to provide a spring clean for my home. They provided a very basic clean, basically a wipe down of kitchen benches, bathroom and a vacuum and mop. I have had house cleaning done before and I would rate the quality as average. As the quote was for a more thorough spring clean and not a general clean, which would have… Read more

been considerably cheaper, I made a complaint. After the second email I received a phone call and after many more phone calls from me they agreed to offer another general clean but then never turned up on the day they had said and did not return any phone calls or emails. I would never use this service again nor recommend it to anyone.

Awful – Didn't clean everything, then stated they didn't have to clean things like blinds. "Boss" of cleaners so rude to me when I asked for re-clean