As of September 5th 2018, Carlisle Homes is offering each reviewer a $100 Visa Universal Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Customer Construction End Date: May 2019

Great

5 out of 5, reviewed on Oct 18, 2018

I am happy with the service i received from the Carlisle homes at my first visit at display center.
Final cost matching with my estimated cost.
Build was not yet started and the plan to start on Dec 2018.
I hope workman ship and build quality should be good based on Carlisle display homes.
As of know i have no issues.

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Carlisle Homes Official

Hi Ramesh Chava, We are so pleased that you were impressed by our display centres and the level of service provided by our staff. It is very exciting to note that you are eagerly anticipating y... read more »

Verified Customer Construction End Date: Apr 2018

Quality perfection. Love the overall outcome of my house.

5 out of 5, reviewed on Oct 17, 2018

I have built my dream home with Carlisle homes recently. I really happy with the outcome and recommend to anyone who’s willing to build their dream home. They respond to your matters straight away and hand over the property before date. And remind us 3 months inspection and send us the right direction too. Overall very satisfied. Keep it up.

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Carlisle Homes Official

Hi Prasan, Thankyou for your kind review. We love that you have made your way right through our process and have been satisfied with each key milestone. It sounds like you have formed a great w... read more »

Verified Customer Construction End Date: Nov 2018

Second build second chance

4 out of 5, reviewed on Oct 17, 2018

This is my second build with Carlisle, i looked at many other builders but kept going back to look at the Carlisle display homes and came to the conclusion that i liked the finishes and inclusions they put in there homes so the choice was made to build again with Carlisle so with fingers crossed i went ahead as my first experience with Carlisle was not pleasant due to all the problems during construction and after construction.

This time the process has been smooth so far no problems during construction and the staff at Clydevale display homes, client liaison executive and site manager have been supportive and the communication has been excellent.

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Carlisle Homes Official

Hi Jen R, Thankyou so very much for choosing us for a second time! We are very appreciative. It is wonderful to note that despite some initial trepidation you have been really satisfied with yo... read more »

Verified Customer Construction End Date: Jun 2019

Amazing & Through Service!

5 out of 5, reviewed on Oct 17, 2018

We have not yet begun construction but so far the assistance received from [name removed] our CLE. has been extraordinary & [name removed] at our Spectra appointment was also a great help when choosing everything. The online interactive tools gave an amazing idea in what we were going to do. We had heard about the great service Carlisle provided and it all fortunately was true. Altogether, Carlisle staff were really on top of their game and seem to be on point.

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Carlisle Homes Official

Hi Malti, Firstly, thank you for your kind worded review. Our team couldn’t be happier to read your amazing feedback. We believe that having a supportive team is the key for our clients to have... read more »

Verified Customer Construction End Date: Apr 2019

Its been good so far

5 out of 5, reviewed on Oct 16, 2018

After looking with many builders, we decided to go with Carlisle. Currently at slab stage, the journey has been great so far. We are highly impressed by their professionalism. There were few hiccups in between but were dealt with utter most care by our CLE. This is our second home and first with Carlisle and their customer service is second to none. Can't wait for our build to finish.

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Carlisle Homes Official

Hi Anuj, Thank you very much for choosing to build with Carlisle for the second time. This is the best compliment we could ever receive. Whist you mentioned you has a few hiccups, we couldn’t ... read more »

Verified Customer Construction End Date: Sep 2018

Exceptional communication & great workmanship

5 out of 5, reviewed on Oct 15, 2018

We are fortunate to built our first home with Carlisle home and Site Supervisor [name removed] with their exceptional customer service and great workmanship. [name removed] is good asset for Carlisle home and rest all the staff we dealt with during our process for making our decision to built with Carlisle. The house completed well before time and Site Supervisor kept us updated with all the works been done. Highly recommended if you are building your new house & truly they are No.1 in their customer service.

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Carlisle Homes Official

Hi Aamir, Firstly, Congratulations on building you very first home, and thank you for choosing Carlisle homes to share this journey with you. Being kept up to date throughout the journey is extr... read more »

Verified Customer Construction End Date: Jul 2019

Excellent service, love the design!

5 out of 5, reviewed on Oct 15, 2018

Had looked around for a while and really liked Carlisle Home the floor plan and design, so I started contact the team and after the first consultation knowing the price is acceptable, so I decided to go ahead and now Just started color selection, but so far is very good, very happy with the design and services. Can't wait the construction starts.

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Carlisle Homes Official

Hi LIN, We love that our floorplans first drew you to Carlisle and our Sales Team were able to provide you with pricing and information which allowed you to move forward. It is exciting to be s... read more »

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Verified Customer Construction End Date: Dec 2019

Excellent Customer Service - Colour Selection stage review

5 out of 5, reviewed on Oct 13, 2018

Our land is yet to title so this review is based solely on the dealings had with Carlisle's sales staff, Spectra Interior Design staff and our CLE.
Communication has been clear and concise and all changes and discussions reproduced in writing whenever we have required. We signed up during a time when the promotion was changing (specifically the inclusion packages) and following a comparison Carlisle were really prompt to change us to the new promotion with no issues. Our sales representative happily saw us to discuss at really short notice and the change was done within a day.
Our colour selection was on the 9th of October and we left feeling really pleased. Everything was ticked off the lists I had made and our interior designer for the day was just fabulous. We felt no pressure in our choices (in regards to upgrades etc) and I found our designer for the day wonderful at giving practical advice. Carlisle staff so far seem to make it a point to get to know you which I think helps them better understand your needs and choices.
We are yet to personally meet our CLE, however we have had no issue with communicating via email and phone. I've always received a prompt reply to any queries I have had.
The process so far had been really smooth and the tools that Carlisle Homes have available with the Spectra Online tool, Visualiser and Gallery really helped us think out our options and selections. The Carlisle Connect product is also really helpful if you have any questions or just want some information on your specific build process and timeline.
Whilst we have no experience of a build process as yet, so far the staff have been amazing and we feel really happy with our choice of builder being Carlisle.

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Carlisle Homes Official

Hi OffToAGL, Thankyou for your kind review. We love hearing that you have enjoyed the sales and Colour Selection phases. These are both very important milestones in the overall process. It is ... read more »

Bentleigh East

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Verified Customer Construction End Date: Feb 2018

An honest appraisal

4 out of 5, reviewed on Oct 13, 2018

We have just completed our warranty inspection period so are now in a position to give an overall review on our experience with Carlisle, which has been around 18 months in total.
Positives:
Layout and appearance of our chosen design,
Upgrades offered.(at cost)
Carlisle Staff - especially our CLE and colour consultant.
Build time - approx 6 months from slab to move in.
Visits to Spectra were always beneficial
Tiling was the best workmanship of all trades
Warranty Supervisor was excellent, despite being let down by many of the trades.
Gift pack was a nice touch.
Access to site to inspect throughout the build was excellent - facilitated by building Supervisor.
Overall value for money
Excellent range of high quality tapware included

Negatives:
The obscene cost of service connections and site requirements such as a surcharge for KDRB, traffic management plan and overhead power line report and protection measures, which were never required, as was sediment control barrier. Client had to apply for variation
Material handling charge due to limited site access. The property next to my site hd been knocked down and was used to deliver materials by machinery to the rear of my site.
Cost of site cage for rubbish
Positioning of utility ducts means anytime the upstairs shower or toilet is used we can hear the water running through the pipes downstairs near the living area, because the pipes are in the return air duct and have no sound insulation.
No heating/cooling duct installed in master ensuite.
Performance of sound insulation (acoustic underlay, batts b/w ground and first floor and extra wall batts) is disappointing
Building Supervisor was a great guy but didn't quality assure the workmanship of the trades throughout the build, and made too many verbal promises that he didn't honour.
Quality of painting and plaster preparation was poor.
Fix out carpentry was poor.
Cabinetry was installed with numerous defects
We had a window installed upside down, which wasn't detected until after we moved in.
Bricklayer rubble was left sitting in alfresco sliding door tracks for weeks during build.
Builder's clean was poor.
Security of site throughout build was poor, with temporary fencing frequently left open across footpath.
Charged water system is completely unsatisfactory with 90mm pipes holding water and exposed to being broken and cracked once installed just below ground surface. Overflow pipe rising out of ground in front yard is unsightly and was installed out of level.
Affinity range was marketed as 'affordable luxury', but base price does not include any luxury items. Achieving a true feeling of luxury comparable to the display home can only be obtained by upgrading items at a significant cost - in our case an extra $130,000.00. Caesarstone has been around for years. Fixed baton lights are not luxury items - it cost us a small fortune to upgrade to LED downlights.
The included carpet range is terrible quality and noisy to walk on.
Ten work days were lost having to be home for tradesman to attend for warranty items.

1 person found this helpful, do you? Yes

Comments
Carlisle Homes Official

Hi Matthew, Thank you so much for your comprehensive review of your entire experience with us. We are so pleased that we had a design which was perfect for you and your needs and that you enjoyed... read more »

Verified Customer Construction End Date: Sep 2019

It was just Perfect.

5 out of 5, reviewed on Oct 12, 2018

We have finished with colour appointment waiting for the construction to start in mid 2019.
Spectra has variety of options helped us to choose the right products for our house. Our colour appointment was very smooth and the agent helped us to take the right decisions.
Our Sales agent helped us in every stage of the process and she was available whenever needed.

October 15th 2018 Update: It was Perfect and Best Customer Service!!

Carlisle has been exceptionally a wonderful experience. Our Sales Consultant, CLE and the Spectra Interior Design Staff have made our experience most memorable. They were really helpful with the what we wanted and they went by understanding our taste towards creatively, practicality and perfecting in designing our first home. Communication has always been very concise and clear. The products that are available to us, have plenty of options and they are offered at an acceptable price range. We are are indeed a happy customer and we are proud to have such a great experience building our first home with Carlisle.

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Carlisle Homes Official

Hi Aniket, Thank you for sharing how wonderful your experience has been so far. We are so pleased to read that our team are guiding you and providing you with advice which is making your experien... read more »

Verified Customer Construction End Date: Dec 2019

Amazing so far!

5 out of 5, reviewed on Oct 12, 2018

Being a first home buyer the idea of buying a home can be so overwhelming but the team at Carlisle have been incredible.
They have gone above and beyond to ensure that we were comfortable and understood the process of the build and were amazing in helping us decide what would work for our home and what we wanted.

We would definitely recommend to any new home buyers!

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Carlisle Homes Official

Hi Naomi, Congratulations on purchasing your first home! This is such an exciting time and we are honoured to be on this journey with you. You are spot on in saying that this can be an overwhelmi... read more »

Verified Customer Construction End Date: Oct 2018

Exceptional communication throughout

5 out of 5, reviewed on Oct 11, 2018

We felt very fortunate to have the site manager we did. Ahmed is a great proactive site manager and was able to maintain quality build and workmanship during the build phase, . [Name Removed] communication throughout the build provided us with the reassurance we needed, particularly that we had a baby on the way, this allowed us to focus on moving in.

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Carlisle Homes Official

Hi Travis, Thank you for your great feedback. Your Construction Supervisor will really appreciate your kind words and will be truly humbled knowing that they have had such an impact on your entir... read more »

Verified Customer Construction End Date: Mar 2018

Great family home

5 out of 5, reviewed on Oct 11, 2018

Carisle were great to deal with, we had a few hiccups along the way but they were promptly dealt with and rectified.
They created such a beautiful home for me and my family, and the quality and workmanship were great. With all our extras they worked with us to achieve our budget price which was great. The only negative is that I wish they told us we did not receive toilet roll holders or towel rails

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Carlisle Homes Official

Hi MickE, Thank you so much for sharing how your experience has been. Having minor hiccups arise during the construction of a new home can occasionally happen but it is how these are dealt with w... read more »

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Verified Customer Construction End Date: Dec 2020

Great Service and options

5 out of 5, reviewed on Oct 10, 2018

Great experience. Was referred by ma friend. But the design suits my needs and I am happy to choose Carlisle. I am not best with colors and I had a great design consultant who helped me choosing the best ones that suited by needs and requirements. The Sales consultant was great as well understanding my needs and providing me the best options that suited my home

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Carlisle Homes Official

Hi santo joy, Firstly, thank you very much for taking the time to complete this lovely review. It’s great to read that you have experienced great customer service with our Sales Consultant and ... read more »

Verified Customer Construction End Date: Aug 2018

Great Customer Service and lovely final product

5 out of 5, reviewed on Oct 10, 2018

The build was very well managed and we were informed of the progress every wee. The site supervisor was happy to accommodate an inspection as and when we needed one.

The quality and expectation of the build has lived up to my expectation and having the house ready within 5 months was an added bonus.

All issues identified were resolved promptly.

The overall cost was quite dear but as mentioned above, having the house ready within 5 months saved on having to pay rent and mortgages.

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Carlisle Homes Official

Hi R H, Thank you for your kind worded review. We couldn’t be happier to read that we exceeded your expectations in regards to the quality of your home and our building timeframe. We believe t... read more »

Verified Customer Construction End Date: Dec 2019

Perfect value for the home we choose

5 out of 5, reviewed on Oct 10, 2018

Excellent , smooth process and the final costing came in lower than expected. From the initial consultation with the salesman through to the colour and electrical consultation and the client liaison it has been nothing but an easy process.
When we decided to build our home we looked at several builders and compared prices.
We settled on Carlisle because it was the better value and the easy living options attracted us with its seamless process.

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Carlisle Homes Official

Hi Gerard, Thank you for your review. It’s great to read that our Easy Living range is living up to its name - our easy to follow process has been designed to make building a home straight forw... read more »

Verified Customer Construction End Date: Sep 2018

We are just loving it!

5 out of 5, reviewed on Oct 09, 2018

Carlisle made our dream home come true!
Good communication from start to finish. They have been really helpful especially during the colour selection. We also had a very good building supervisor. He answers every questions and concerns we raised.
We are happy with the workmanship and the building quality of our property.
The house has been built in timely manner as well.
Thank you, Carlisle homes!

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Carlisle Homes Official

Hi D. Gem, Thank you so much for your glowing review! We couldn't be happier to read that we made your dream come true. Our team will be honoured by your kind words and we will be sure to pass t... read more »

Verified Customer Construction End Date: Sep 2018

Extremely good serivce

5 out of 5, reviewed on Oct 09, 2018

The experience was fantastic. The house was built much faster than expected. The finish is also fantastic . From Colour selection where we were given help to stick to our budget as well as choose from a very wide range to the final picking up of the keys support was extended throughout. We would like to thank [Names Removed] for being very prompt in their service. We would like to specially mention [Name Removed] our supervisor who has been very helpful with all queries and prompt in reporting any new developments with building.

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Carlisle Homes Official

Hi Neetu, Thank you very much for your amazing review. We couldn’t be happier to read that you have received extremely good customer service during your entire building journey. Our team is o... read more »

Verified Customer Construction End Date: Jun 2019

Quality standard fittings and good plans

5 out of 5, reviewed on Oct 09, 2018

According to my land size, Carlisle had the perfect plan .As to delaying in land release building is not started yet, but colour selection and other appointments went well. Consultants are really helpful and very in detail. I recently went one of my friend's newly built Carlisle home and really happy with the finishing and completion time. Looking forward moving to a beautiful home.

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Carlisle Homes Official

Hi Suseema, We are honoured to read that we had a plan that was perfectly suited to your block of land and met all of your requirements. We too are also looking forward to building you your beaut... read more »

Verified Customer Construction End Date: Jun 2020

Excellent Customer Service, Can't Wait for my New Home!

5 out of 5, reviewed on Oct 09, 2018

My parents built with Carlisle's & I knew building my first home with them was a no brainer! Carlisle designs & finishing is second to none, with premium quality display homes to really understand the workman ship and what Carlisle is about. I love all the products they offer and the world class customer service throughout the whole transaction was truly sensational and made buying my first home such a breeze. Carlisle makes it so easy to track everything and the communication throughout was perfect. The guys at the Officer branch [name removed], [name removed] and especially [name removed] are a great team, who are passionate and really understand what the customer is after and actively look to help. I look forward to the build in 2019 and really hope everything lives up the name once complete in 2020! I actively recommend Carlisle Homes to everyone I know!

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Carlisle Homes Official

Hi Sachi D, We are thrilled to read that after seeing your parents great experience that you have chosen to build your first home with us. Communication is key when delivering high level of custo... read more »

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Questions & Answers

Hi What sizes are the Sacramento in the display villages and whats the land size they sit on? Are there any Sacramento Retreat display homes or images of a finished house? Thanks

justme asked on Oct 17, 2018

Answer this

Hi justme,

Thankyou for your question. The Sacramento is a very popular choice.
The Sacramento 31 is on display at both our Officer and Wollert display villages. The land size at Wollert is 512m2. The land size at Officer is 519m2. We do not have the Sacramento retreat on display but if you speak with a member of our sales team they will be happy to provide further assistance.

Regards,
Carlisle Management

What is the current total construction time for a single story and double story house in T- Range ?

Pravin Veer asked on Oct 04, 2018

Answer this

Hi Pravin Veer,

Thank you for your question.

Please see below the Carlisle Homes T-Range build days:

T-Range single homes – 224 days
T-Range double homes – 252 days

If you require any further information in regards to this, we suggest you speak to your Client Liaison Executive directly.

Kind regards,
Carlisle Management

Hi Pravin
i have heard of some people having there singles finished i n 5 to 6 months
cheers

Hi, Is Riva 29 model available still?

Day63 asked on Oct 03, 2018

Answer this

Hi Day63,
Unfortunately the Riva has been discontinued and is no longer available for sale.
There are however some close alternatives. We would suggest that you visit our website and compare the Sacramento and Matera.
If you would like further assistance please contact our office and we can put you in touch with a member of our sales team.
Regards,
Carlisle Management

See all 334 questions about Carlisle Homes