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Verified Customer Construction End Date: Oct 2017

Couldn't have asked for a better builder!!

5 out of 5, reviewed on Aug 22, 2017

I highly recommend Carlisle Homes. From sales right through to the final stages of our build we can't fault Carlisle Homes. We picked them as our builder as we thought they were a leader in the industry and we were right. Our CLE and Site Supervisor have both been incredible. They have been extremely helpful, providing us feedback regularly and answering any questions we may have. We have also had other people at Carlisle assist in different aspects and they have all been amazing.
Our build is nearly complete and it has been one of the ea
siest processes thanks to Carlisle and the team. I know building is a stressful time for some but not for us. Any questions have been addressed quickly and we have not had a single worry.
I would build with Carlisle again without hesitation.
As well as the fantastic staff and customer service, the standard and quality of their work is amazing. We had a private building inspector and are happy to say that we just wasted that money because the work was perfect.

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Carlisle Homes Official

Hello Nic G, Wow, what a wonderful review! It is absolutely delightful to read that your building experience has been completely stress free! We know that it can be stressful at times so hearing... read more »

Verified Customer Construction End Date: Dec 2017

Great Customer Service

5 out of 5, reviewed on Aug 16, 2017

We have just started the build with Carlisle homes and so far it has been an awesome journey dealing with Carlisle homes and its associates. We would highly recommend Carlisle Homes to everyone. From Colour selection to the build update, everything is addressed and confirmations are sent on the progress as they take place. We are really happy with the whole experience.

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Carlisle Homes Official

Hello abhi Kundu, We really appreciate you taking the time to write such a great review! Now that construction has commenced, it won’t be too long before your House is a reality! We are ... read more »

Verified Customer Construction End Date: Jun 2018

Genuine, 5 star customer service who go above and beyond!

5 out of 5, reviewed on Aug 14, 2017

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Carlisle Homes Official

Hello HannahEmmanuel, Choosing the right builder can sometimes be a challenging task, so it is so lovely to hear that the choice was easy for you! Building your first home is one of the most exc... read more »

Verified Customer Construction End Date: Mar 2017

Top quality throughout the whole process

5 out of 5, reviewed on Aug 11, 2017

We initially choose Carlisle due to the variety in the house designs, quality of workmanship and visibility with the construction costs. Throughout the whole process whether it was the sales consultant, CLE, colour selection team, site supervisor, trades or the warranty team we felt that they were always there to discuss options, work out problems (as no build will ever go flawlessly) or be there to answer the many questions we had throughout the build. In the end we are so happy with how everything has turned out.

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Carlisle Homes Official

Hi Daniel E, Thank you for such a great review! We are so proud that after researching many different builders, our quality of workmanship made us the builder of choice for you. Our team aims t... read more »

Verified Customer Construction End Date: Jan 2018

EasyLiving Carlisle - Exceptionally well in Customer Service and following promised deadlines.

5 out of 5, reviewed on Aug 10, 2017

Easy Living by Carlisle is fulfilling our dream beyond our expectations. This is just like team of Avengers, providing excellent customer service and making sure nothing is getting delayed.

We started our House Building with Burbank in March 2017 and suffered till July 2017 without any proper/clear update on file status and no color appointment (the only thing I heard from Burbank is everything depends on external factors/teams so they can't commit any timeline and also they have lots of files to deal with) so they treated us on first come f
irst service basis even after Land titled.

The best decision we took that was "moved to Easy Living" on end of July 2017 and yesterday on 7th Aug 2017, we signed our final Contract and would be having site start in Sept 2017. EasyLiving team made sure to complete drawing, soil test, survey, colors and all the other related paperwork before contract signing day within the short time frame. There are few minor post contract variation that has well acknowledged and will be treating asap.

Our requirement was to have fixed site start date and EasyLiving promised to achieve the same. I am 100% sure that no other builders can provide such extra amazing customer service and consistent work dedication. Everything is transparent, easy and always prompt in communication from day 1 starting with Sales Consultant "[name removed], [name removed]" and now CLE "[name removed]". These guys are exceptionally well talented and give best advise and ensure to meet given deadline.

[name removed] spent his whole day with us on his day off to get all the things finished from Sales point of view (when we were frustrated/disappointed with Burbank) and also helped to move things quicker and provided time to time suggestion as per his experience. [name removed] from Sales Support is good with usual prompt response and helped us yesterday to go through our contract and did express post on same day. Our CLE "[name removed]" has always kept us updated on regular basis and provided update to our queries. Good thing is that we will be dealing with our CLE [name removed] till our House handover [ i.e. same CLE before pre site and during construction].

I am hoping to have similar experience during our next phase from site start till handover and would be providing one more review once done.

Thank you team for your efforts and promptness in getting things moved on/before time.

Regards,
Nishant Patil

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Carlisle Homes Official

Hello Nishant, It must be a very exciting time for you with the construction of your new home so close! Thank you so much for your wonderful review. We are so thrilled to hear our team has been ... read more »

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Verified Customer Construction End Date: Aug 2017

Ups and Downs... But mostly dramas!

1 out of 5, reviewed on Aug 10, 2017

The drama!!!
We're building a Viera 29 in the west of Melbourne and we're about a week from PCI...
We have no doubt that our CLE has entered the 'Garage Door' and 'External Garage Door' colours backwards on our contract...
Spent the last few months thinking we're getting a Dune colour (quite a light colour) garage door... Rocked up on the weekend to a Monument door (About the darkest colour you can get!).
Myself and my wife can remember sitting in the Carlisle head office with our CLE, and us asking her if Dune is going to be too dark while
looking at the sample... Our CLE showed us a photo of her own garage, which is Dune!!! We locked in as a result of this. I even have pictures from the Carlisle Visualiser from March of all our colour selections, including a Dune garage door...
They claim they have no evidence of us ever changing to Dune from Monument... I explained of course you can't find evidence of us wanting to change it, we never wanted to change it! (...from dune).
Anyhow, they're refusing to change it. Our entire build has been full of dramas... Have had enough! I would've thought for the sake of <0.5% of the purchase price, they'd accommodate this mistake given our situation...
GRRRRR!!!
My wife spent the night in tears over all this... Feeling our CLE has single-handedly ruined our facade (which we'd paid to upgrade).

This is one of many dramas we've faced over the last 4 or 5 months.

*disappointed is an understatement*
-Steve

2 people found this helpful, do you? Yes

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Carlisle Homes Official

Hi Steve, We understand your disappointment with the garage door colour but please note that we are equally disappointed to be reading your review considering that it is clear that we have suppl... read more »

Verified Customer Construction End Date: Mar 2018

Excellent job so far

4 out of 5, reviewed on Aug 10, 2017

We are so delighted to have a very good experience with Carlisle Homes so far. The construction is almost complete and we haven't en-counted any issues whatsoever. And we are so grateful to have client liaison officer,[name removed], who has been helpful from the start. She is very well organised with regular updates. I would recommend her and Carlisle Homes to my friends.

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Carlisle Homes Official

Hello ROS, Firstly, thank you so much for taking the time to write such a kind review. How exciting to be so close to moving into your brand new home! We are thrilled to hear your experience has... read more »

Verified Customer Construction End Date: Feb 2018

Best customer service and good value for money

5 out of 5, reviewed on Aug 09, 2017

We have chosen Carlisle homes based on the reviews here and we felt it was perfect decision. We were dealing with lot of other builders but experience with Carlisle homes was best. We have signed contact already and waiting for our land to be titled in next few weeks. Our experience so far from sales to contract appointments is great. If your budget is limited and you want to go for reputed builder then go for Carlisle home easy living series. Sales rep [Name Removed] is excellent with giving genuine answers and advise of all our quires. Sales support girl [Name Rmoved] was also very helpful through out color selection and admin process. I often changed my mind for the upgrades and she was happy to change draft tender all the time with smile on her face. Communication is very easy with both sales and admin, I remembered when I was in a process of getting initial quote, I sent email to [Name Removed] at 11 PM with all my requirement and he replied within a next minute. In a nutshell, I will strongly recommend Carlisle home to everyone who is looking for builder. Thumps up for Carlisle homes and very excited to build our dream home.

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Carlisle Homes Official

Hello Samir, What an exciting time for you! Thank you so much for taking the time to write a lovely review on your experience to date. We are so glad to hear that our team has been able to assis... read more »

Verified Customer Construction End Date: Sep 2017

Very happy with entire build process. We couldnt pick any better builder

5 out of 5, reviewed on Aug 02, 2017

Right from day 1, the Carlisle team assigned to us knew their stuff. We signed up with Carlisle around April 2016, and our land was titled only in December 2016. [name removed] in Berwick was quite straightforward and guided us on the best upgrades to consider upfront. He also suggested on the upgrades not to consider - this allowed us to hold our trust in him and Carlisle. We requested to hold off the colour selection and contract stage till the land was titled - our CLE [name removed] was quite understanding and acted in our interest. The bit that blew us away was the extra mile that our CLE and SS [name removed] went through to fasten our build. When our construction was at framing stage, our rental house was up for demolition. we were not able to obtain a rental place for less than 6 months - upon explaining the situation to [names removed] - they attempted to complete our build faster, while not compromising the quality. If we have to build again, it will be Carlisle all the way. Thanks heaps guys!!
While they were great, the only area of improvement would be the weekly communications. One possible way could be SMSs or a medium that would let me know on what happened last week and whats the plan for upcoming week. But having said that - we were able to speak with our SS 85% of the times. But I would say this is a very minor point, and the overall process and comms were very brilliant.

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Carlisle Homes Official

Hello Kathleen S, First of all, we would like to say Thank you for your wonderful review of Carlisle Homes. Our Sales team pride themselves on their transparency and making sure that our clients ... read more »

Melbourne

  • 2 reviews
  • 2 helpful votes
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Verified Customer Construction End Date: Aug 2017

Fantastic experience

5 out of 5, reviewed on Aug 01, 2017

We are almost moving into our Indiana 29 (Affinity) with Carlisle Homes and we could not be happier.

From the initial sales meeting to selections, everyone in the team has been exceptional. [name removed] especially who is our CLE, still checks in with me, always answers my crazy questions and has taken such an interest in my personal experience as the build has gone on.
There was never any issue when we wanted to make changes either. Their Customer Service has been outstanding and made us feel totally at ease with our first build.

Our
build has been really easy and without any major issues, which I am sure is a testament to our Supervisor [name removed] and also [name removed] & [name removed] who have assisted.

One thing I will note that I see across social media and forums a lot, are the questions about costs to upgrade. We thought Carlisle pricing was extremely reasonable and really allowed us to fine tune and customise this home to our taste.
The reason you pick a premium builder is to have those choices and quality to match and Carlisle have done that for us.

We opted for an Affinity Range home and would highly recommend it. Not only for the extra inclusions, but the standard of those inclusions were fantastic.
I went in with a list of things I wanted and Carlisle met and exceeded each expectation without hesitation.

We are already planning to build another Carlisle Home within the next 2 years.

We are so happy with everything and would highly recommend Carlisle Homes to anyone looking to build an amazing home.

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Carlisle Homes Official

Hello Jil, Wow, what a lovely review. We are thrilled to hear that we have been able to exceed your expectations. We couldn’t be happier to read that your Client Liaison Executive and supervisor h... read more »

Sunbury

  • 1 review
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Verified Customer Construction End Date: Jul 2017

Great quality and great service!

5 out of 5, reviewed on Jul 31, 2017

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Carlisle Homes Official

Hello Eric, It’s great to hear that we have fulfilled your expectations in terms of quality and service! We really appreciate you taking the time to review your experience with us and appreciate ... read more »

Verified Customer Construction End Date: Feb 2018

We are happy so far...

4 out of 5, reviewed on Jul 29, 2017

We have just signed the contract with Carlisle homes and till now everything is going good and according to the plan And I hope if start is good then all will be good . I like their customer service. They get back to you as soon as they can. They are easy and also they help you in colour selections...

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Carlisle Homes Official

Hello Gauri, What an exciting time for you! Thank you for taking the time to review your experience with us to date. We are looking forward to starting construction on your new Home and gettin... read more »

Verified Customer Construction End Date: Jul 2017

Exceptional experience

5 out of 5, reviewed on Jul 29, 2017

The detail put into the construction of our new home was exceptional. We felt comfortable throughout the whole process and gained trust towards our Site Supervisor. We received updates through weekly phone calls. Our most recent CLE was very professional with her services.

Overall we are very pleased with Carlisle Homes. We are looking at building another house in the near future and will definitely be using Carlisle Homes again. We ave also recommended them to family and friends.

Looking forward to building with them again!

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Carlisle Homes Official

Hello Daniel, We are thrilled by your excellent review – Thank you! We pride ourselves on communication and transparency and it is so great to hear that you were kept in the loop throughout the ... read more »

Verified Customer Construction End Date: Jul 2017

Building New Home in Melbourne

5 out of 5, reviewed on Jul 28, 2017

Our experience with Carlisle Homes has been outstanding. We had a initial delay in our development due to the earthquake in New Zealand and Carlisle Homes through [name removed] and [name removed] were very supportive and put things on hold until we sorted it out. We returned to Carlisle Homes to pick up where we left off and our customer support has been nothing short of excellent, no problems just solutions. Now at a stage where building is scheduled to start and our client liaison executive is in regular contact keeping us informed on progress and details. Great customer service

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Carlisle Homes Official

Hi gordonwhyte, We are so pleased to read that the level of Customer Service provided to you has been to your satisfaction. Thank you for your kind words toward your Client Liaison Executive, w... read more »

Verified Customer Construction End Date: Dec 2017

Loving our experience thus far!!!

5 out of 5, reviewed on Jul 28, 2017

My wife and I are in the process of building our first home with Carlisle, and can't speak highly enough of the team, and [Name Rempved] especially, who has been fantastic in assisting us along the way. Carlisle have been extremely efficient in getting all of our plans, permits and documentation organised for us, and also been attentive to any particular questions or concerns we have raised. We are looking forward to our build starting in the next couple of weeks, and can't wait to see the finished product, as I am sure it will be first class!

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Carlisle Homes Official

Hi Shane Z, Congratulations on building your first home how exciting! Your Client Liaison Executive will really appreciate your feedback and it certainly does not go unnoticed. We too are looki... read more »

Melbourne

  • 1 review
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Verified Customer Construction End Date: Feb 2018

Good Customer Service So Far

4 out of 5, reviewed on Jul 25, 2017

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Carlisle Homes Official

Hi jackira13, Thank you for your review. We are so pleased to read that you have purchased from our Easy Living range and are happy with how the process has gone so far. It is great to see that... read more »

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Verified Customer Construction End Date: Aug 2017

Great Experience with Carlisle Homes

5 out of 5, reviewed on Jul 25, 2017

We had a really good experience with Carlisle homes. Great customer service, always provide advice and help when requested. The standard inclusions on Carlisle homes is really great and hardly need to do an upgrade. We are closing on to completion and haven't encountered any major issues. We got a great client liaison officer and site supervisor who is ready to help even with a short notice.

1 person found this helpful, do you? Yes

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Carlisle Homes Official

Hi Jinto, Your Client Liaison Executive and Site Supervisor will be honoured by your kind words and they certainly do not go unnoticed. Our aim is to ensure that we provide our clients with a mem... read more »

Verified Customer Construction End Date: Dec 2017

This is coming along Great, My sister and mum cant wait to move into it

5 out of 5, reviewed on Jul 24, 2017

Everything is well organised, and well informed with regular updates, and continuous and open communication. I have found my experience with building a home with Carlisle homes to be extremely good. Everyone is friendly and supportive, they are very knowledgeable, and whenever questions are put to them, my experience has been that they go out of their way to find the answer to them. I could not have hoped for a better experience. The next house i plan to build is a new one for me, and I intent to put Carlisle First for sure.

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Carlisle Homes Official

Hi FBedit, Thank you for your kind worded review. We truly do believe that a supportive team, open communication and regular building updates is the key to a successful building experience. F... read more »

Verified Customer Construction End Date: Aug 2017

I would like to give excellent , but too early, end of the building ',i"ll comment again, up to now

4 out of 5, reviewed on Jul 22, 2017

Customer service is awesome, still building,so too early to say about the quality, but seems to be all right.We got excellent client liaison officer and Site supervisor, hence very easy to work it out for any issues that come during the building process.I believe everything will be all right , because I didn't go through any major issues yet. I hope next couple of steps will be the same as usual.

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Carlisle Homes Official

Hi Cham, Thank you for taking the time to complete this lovely review. Providing our clients with outstanding customer service is our aim so to read that you have found the customer service pro... read more »

Cranbourne

  • 3 reviews
  • 2 helpful votes
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Verified Customer Construction End Date: Mar 2017

Beautiful Carlisle Home

5 out of 5, reviewed on Jul 21, 2017

The staff at Carlisle homes were always very professional, approachable, friendly and extremely helpful, especially when it came to choosing colours, from the sales person, the staff at head office, the fantastic consultant, and of course the excellect Supervisor. They were always very courteous even if it might have been a stupid question asked. The house was built quickly and to a very high standard. The Warranty staff were also extremely professional and lovely to deal with and nothing was a problem to them. I would highly recommend Carlisle homes to anyone and other people who had or had had a Carlisle home always had excellent reports about them too.

2 people found this helpful, do you? Yes

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Carlisle Homes Official

Hi Carol, We are thrilled to read that you have had a great journey with us and that our team has been professional, approachable, friendly and extremely helpful throughout the entire building pr... read more »

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Questions & Answers

Upgrade of WIP to Butlers Pantry, does it come with sink? Butlers pantry normally have this in most of the builders... How much is the additional sink?

Shun asked on Aug 07, 2017

Answer this

Hi Shun,

Thank you for your question.

We would encourage you to raise this query with a member of our sales team.

Please contact our team directly at [email protected] and one of our Sales Consultants will be in contact with you.

Kind regards,
Carlisle Management

planning to find a builder. not sure how to start. all builders have negative reviews. which builder is most trustful?

henry1999sg asked on Aug 01, 2017

Answer this

We had a similar challenge to be honest. We visited a lot of sales centres and met with many reps. Also did searches on Canstar, ABHA, and other review websites. Ultimately it will come down to who you feel most comfortable with, and if the design of the home and its amenities meet your needs. We had a specific desire to have our Master suite at the back of the house... which many models do not have. Carlisle ticked that box.. as did a few others... but overall we felt most comfortable with Carlisle... and we are pleased with the results.

We are trying to figure this out ourselves. I think go the builder who is more flexible and is willing to go out of the way to help out customers. As we our making biggest investment of our lives, it is only reasonable to expect best customer service.Thanks.

Hi there. I have a block of land in Officer that is titled. If we were to build with you how long does the process take. Plus I would also like to know if you give us a price before the contract or do we receive the pricing at the same time of contract?

Jillene asked on Jul 28, 2017

Answer this

Hi Jillene, thanks for your question. The best option would be to make contact with one of our salespeople so that we can give you the most accurate information in relation to your specific home. We have some jobs at present that are being processed through the office in less than 12 weeks and a single storey home is taking approximately 18 to 20 weeks to complete. If you are in an area we are familiar with we can give you a fixed price up front and when you come in to do your colour selection we can give you many of those prices upfront also. A member of our sales team will be able to assist you with all the questions you have.

Kind Regards
Carlisle Management

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