ANZ Share Investing (E*TRADE)

I have learned my lesson the hard way with this company – has liquidated all my open positions without reason. I have filed a complaint with them. They confirmed that the liquidation was handled incorrectly and offered me compensation of only 1.6% of my losses. Stay away from this Platform ! I was lucky enough to get my money back with the help of GAARD.IO I got my refund with their help

I have been with this company before ANZ took the reins. They were previously known as E-Trade – I have been with this company before ANZ took the reins. They were previously known as E-Trade. E-Trade and ANZ shares have been around for so long that it amazes me that there is still no app for them. My account has always had issues, such as inability to withdraw funds and access issues.The customer service was useless; they could not help me… Read more

at all. The platform's technical issues made it impossible for me to trade; I had no idea if my trades were successful or not because they were never reflected in my account.

After years of trying to get my problem solved, I wrote Rezzonnaire to help me recuperate my lost funds. They helped me, and they can help you too if you send them evidence to back your claim.

How do we give less than one star – Clunky. Cant see more than one year graph. No dividends information, no daily profit loss. Etc etc. How do we get the old platform back So much nicer to use, more information displayed, easier access information,

Bring back ANZ E*TRADE – ANZ E*Trade was really easy to use. I never had any difficulty in the 11 or 12 years that I had an account Whereas I find ANZ's replacement platform incomprehensible and unusable.

Fraud among banks is hidden – This is the ANZs reply. First snippet Upon my review, I confirm there is no evidence of any application under your details submitted to ANZ therefore ANZ does not consider the application details you have mentioned on our call to be legitimate. In regards to the Valuation, I confirm brokers can submit a valuation request via the valuation… Read more

tool. The brokers do not have access to ANZ internal systems and cannot generate an application number.

Brokers may also liaise with a business banker who can complete this on their behalf when bringing new business to ANZ. I am unable to disclose the specific details of the valuation and the broker involved due to privacy.

second snippet

We now consider this matter finalised, but if you have any further questions please call us at the Complaint Resolution Centre on 1800 531 701. We’re available Monday to Friday, excluding national public holidays, 8am to 7pm AEST/AEDT. If overseas you can call +613 9683 7043 and ask to be transferred to the Complaint Resolution Centre. If calling through the International Operator, ANZ will accept the reverse charge.

As we go on, we see the ANZ bank allows any broker to do such things as create valuations and then refuses to say who the broker was.

Be assured this will not slip by without a fight, we know there is fraud we have proof and there was collusion with the valuer and Alistair Broadie

The interesting thing the bank did not ask for anymore material from me, also they denied there was ever any loan approvals, fact is I saw them.

Jayton and Renae Clark are out there some where we will find then and see what the banks involvement is.

GUI a lot better than old ANZ site – OK. The migration from old to new was a complete balls up. Very unprofessional & vexing to all involved. I can understand people's frustrations on not being able to access their accounts and the lack of support over this period (I had no access to my account for a number of days and getting through to someone on the phone took hours). Luckily for… Read more

me the market was moving in the right direction - at least for my stock. That aside, I think the new user interface is great. There is a lot more detail for things like market depth - something that was lacking previously. I also like the access to the Morningstar Quantitive Ratings under the Tools section. Advanced charting is also a plus for me.

Useless – I have been with ANZ share investing since they were using E-Trade platform but when they switched to CMC things got really bad, no customer service, no product knowledge, platform technical issues, access problems and now they are refusing to process my withdrawal, I am raising the issue with AFCA.

A MINUS RATING – I have been with this company prior to ANZ took the reins. Then they were known as E-TRADE. Very happy with E_TRADE. But now this mob has cost me big time. A great trading platform will give you the best way to protect your capital with a variation of STOP/LOSSES ANZ/CMC stop losses are pathetic & as from today I'm going to shift over $1.5 million to another platform. Don't go anywhere near this mob. My rating is a minus

Delinquent Accounts – I closed my accounts 2009, only to find out this year that they are still active. Told that they can only look up my account if I have an account number from a CHESS statement that would have been sent to my address that I can’t verify with them, nor verify phone usage due to a change in number too. Also asked to send them my ID via email, because… Read more

they can’t verify me in a branch, then they will “investigate” and call me back! I call fuckery on ANZ

Why do you bother calling it ANZ ?? – So the latest feature is that we'll no longer be able to transfer funds to and from our online share investing account using the ANZ app. I mean, what's the point of calling it ANZ Share Investing ?

Keep getting the runaround – I have been dealing with ANZ etrade for many years now. We run our own superannuation fund with part of it in share trading. I also have had my own share trading account for a while as well. After my mother passing away and carrying out probate it has been nothing but a night mare. We have communicated with various departments regarding this… Read more

problem. We have sent countless documents during probate and now being requested to find and send it all over again. For some reason I seem to have to get verified again after been verified prior. Some of the accounts I have been locked out off and can not trade shares. This has had a great impact on our earning capabilities to zero. I am at the stage of investigating on moving all the shares to a company that wants our business.

I am not saying the staff you talk to are bad. Never had a call from their probate department. Voiceless people hiding behind a keyboard.

Very disappointed in the whole company as it constantly brings myself and my sister back to the loss of our mother.

How is there still no app – E-Trade/ANZ shares has been around for so long and it amazes me how there is still no app for this. If you were around when they did the first big update to the website years ago you will understand how messed the site is managed, it was the biggest f up that resulted in users not being able to log into their accounts for literally weeks. If you… Read more

wanted to make a trade you had to call up and do it by phone. We are in 2021 and there's still no mobile app.

I wish I could give them 0 – They don’t actually want you to have an account with them. You send them everything you talk to them and they still don’t open an account. Go to anywhere else other than these guys!

this Is the worse trading platform in Australia – THE ABSOLUTE WORSE, SO BAD ITS FUNNY, I do my banking with them so I have holdings on the platform but damn it sux lol, very slow, and every time I try and get in contact with someone I can't get through

Just when it couldn't get worse - it has ! – They've just changed the platform layout and the text for the prices is so small I have to zoom it 150% by which time the whole page is unusable. Of course it's always my fault or my computer is faulty because that is their default position every time I offer feedback. Grossly stupid.

Stay off – This company is a very Big Scam, Please do not invest in them. They made watch seminars about other people trading, making it seems like that was what my money was being used for.. But it was all a scam,They wanted to be a runner but thanks to secrecoup.com who took up my case... I got my initial deposit back. Show details

A Pathetically Incompetent Online Trading Platform – Etrade was simply wonderful, but since ANZ transitioned to a separate online trading platform some years ago, the resulting "ANZ Share Trading" has consistently proven to be truly woeful. Case in point, yet again today was another costly glitch...29th September proved to be a huge morning sell-off day, with slight recovery from lunch-time… Read more

onwards... I placed late morning trigger purchases, but when the SP didn't drift down to action, and I attempted to adjust upwards my "buy" prices, our wonderful ANZ Share Trading platform FROZE UP WHEN TRYING TO ADJUST/AMMEND!!!!! Can you believe that????? Best buying day in ages, and these Clowns had a system glitch & couldn't adjust live orders!!! I rang this mob, and after 20 minutes on hold, was told that "they were experiencing problems with modifying placed orders"...

Costly problem, from my end.

I'd suggest you avoid ANZ Share Investing like the Plague at all costs....

Rubbish – Rubbish platform. Submitted a market order which has been processing for over 3 hours due to technical difficulties. No way to amend or cancel it. Losing money waiting for them to fix it. Unacceptable. Avoid at all costs.

Worst ever – Zero if available. Every time you try and extract funds they block your account for supposed fraud! 45mins before support answered. Worst company for support and platform is clunky. Not sure what has happens last few years but these guys have gone down the toilet.

Too glitchy. No support – Appalling wait times for any customer service and the platform operates like a beta app. It is constantly stalling or dropping out completely. The news announcements come out so slowly that you're better off going to 20min delay stock forums to get them.. Steer clear of ANZ. They used to be good but now rubbish.

Terrible customer service – One of the worst, if not the worst, platforms for customer service I've encountered. If you need to call them they make you wait an hour or more on the phone (yes that long) to talk to someone. Last week it was 45 minutes. When they call you and ask you to call them back they also make you wait an hour or longer (today it was 46minutes), all the… Read more

time playing a recorded message that says: "We apologise for the continuing delay, we appreciate that your time is important and will ensure your call is answered as soon as possible." Laughable. ANZ SHARE INVESTING should be ashamed to play this message and then make their clients, who incidentally help to pay their staff's wages, wait such disgraceful lengths of time on the phone. Clearly their clients' time is not important to them. And it seems they couldn't care less.

Not recommended – Sold some shares which was around 12k worth to buy some other shares. But the fund wasn't there until the next day. But the share price (which I wanted to buy) went up by 50%. I missed to make profit around 6k. I tried to contact and complained about this mater. But didn't work. Definitely not recommended.. Especially beginners....

Can't give zero stars – Try calling them. The menu options are ridiculous, -- but if you need to speak to someone in Chinese you'll be put straight through. That is what they really care about, those foreign $$$$$, not even Australian customers can connect with an operator that easy. Absolutely pathetic.

I wish I could rate it zero stars – As the executor of a deceased estate I am trying to get a simple portfolio valuation as at date of death. Having had eight attempts to contact ANZ share trading (over the past week) to get this information I have been on hold for more than two hours, hung up on twice, sent numerous emails to different addresses that I have located, spoken to… Read more

two real people who were simply unhelpful and only tried to handball the matter elsewhere. I proactively provided certified copies of will and death certificate two weeks ago thinking that would facilitate a speedy provision of information, That was an incorrect assumption on my part .

There is apparently a "dedicated" estates team, which runs a recorded message saying they are really busy all the time, even first thing in the morning as soon as the office opens.

ANZ share trading (also known as CMC Markets) shows a complete lack of respect to its customers and gives no care or consideration to the bereaved.

JOKE... DO NOT DO IT – This service (if that's what you call it) is an absolute joke. I tried getting an account open to make a specific share purchase by a due date to take advantage of a share bonus on offer. ANZ ensured me that everything would be done onetime which it wasn't. not only was the account not open in time to make the purchase but my money is locked in an… Read more

account which you can't transfer back out of and after 3 days trying to get through on the phone (waited for over an hour each time) they now say its a 5-7 day wait for the funds to be refunded into my regular account. Over the time they have stuffed me around I have missed out on $1000 return ..

poor service – The ANZ system fails more often than Commsec or Selfwealth, if they fail to respond again, i will be moving all of my investing to commsec. they clearly don't appreciate my custom.

Poor service – I have just rung ANZ Investing with an inquiry about an existing investment account. I was kept waiting for 30 minutes and then gave up. When I opened the account four years ago they were helpful and prompt. Something has gone sadly wrong.

Slow transactions costing trade opportunities – Agree with other posters - Etrade was great when ANZ directly managed and now it is through CMC. The broker reports reviews are nothing like we use to get and of zero value and while I type I am waiting for a transaction to settle so I can re-invest the cash in another share before the market closes - usually takes 15 minutes plus - very disappointing. Will probably miss this opportunity.

1 star because it wouldnt let me do zero star option – This would have to be the most difficult experience I have ever had with a financial instituition. To try and open up a simple ANZ share trading account should be a simple straight forward process but for some reason we just keep going around in circles and they request the same information over again, even after numerous phone calls we simply… Read more

got nowhere.

The customer support is non existent, even when we were guided through the process step by step over the phone, we received an email the next day stating we needed to submit the same information we submitted the day prior. We cant get through the first stage and there is no help.

We are done,l with ANZ altogether, apply at your own peril.