Called Cairns Harvey Norman said I would like to buy advertised fridge, paid plus delivery. Product delivered, 30 mins later called to advise that the wrong product was delivered, told I needed to email and send pictures of the wrong product, I said, why am I now responsible for spending my time as I am currently driving a vehicle to fix this… Read more
mistake, the lady advised we can't do anything till you email and send pictures, I said now I am getting annoyed this was just delivered not 30 mins ago!! she then Hung up the phone on me. I then called several times and the phone was picked ump and hung straight up again. I persisted and finally a male answered, I advised that I was annoyed by the terrible customer service and he said, apologies it is a bad day for us with stocktake going on. Also that it is not there problem when the warehouse has made a mistake. They eventually organised to have the right stock delivered the next day. I wish that when I called and paid I would have been told what an inconvenience it would be to Harvey Norman to purchase from Harvey Norman!! Sorry. Next time I will just shop at one of the other many electrical stores available.
I ordered a washing machine online specifically for pickup in Maroochydore and paid in full via Visa. I received a confirmation email, only to be called later and told the item was actually in Mt Isa. I was then told delivery to Maroochydore was "too expensive" for the store to fulfill. I requested a refund seven days ago because they couldn't… Read more
provide the product I paid for, and I am still waiting for my money. It is incredibly disappointing to be penalized for the store’s logistical errors. Very poor communication and service—I wouldn’t recommend buying from here if you actually need your items. Update: They informed us that for them to process a refund takes another 3-5 days! So they cancelled on us and are holding our money now for 10 to 12 days. New slogan: "Go Harvey, Go when its suits me"
UPDATE - While product is good (when we finally received it) and is what we ordered, the amount of time it took to arrive, and the dismissive attitude of staff when I actually finally managed to get someone on the phone to inquire was terrible. An reply to an email for information revealed very little and their follow up arrived only after I had picked up the product. Would not recommend Harvey Norman if you expect prompt service.
Reviews with attachments
I purchased a lifespan boost 2 treadmill from Harvey Norman Online. When it arrived I unpacked, assembled and then tried the treadmill. After 5 minutes of usage it gave me an E15 code and the motor stopped working. Almost a month ago I requested the product to be refunded due to it not meeting its obligation as a treadmill. Harvey Norman have been… Read more
almost impossible to get any form of progress towards them picking the treadmill up, returning to supplier and then refunding the product. They only communicate when approached. Responding emails feel like they are kicking the can down the road and I have a sense they are gas lighting me. Is it reasonable to feel as though they are not meeting there obligations as a retailer.
DO NOT BUY ANYTHING FROM HARVEY NORMAN ONLINE. The item will sound cheaper but when something goes wrong you get no support nor have anyway of contacting them to address any issues. I bought a Blacklord treadmill through Harvey Norman Online in Sept 2025 and the incline motor stopped working 3 weeks later. Lodged a complaint with them and its… Read more
painful dealing with these guys. Will never respond promptly and nor take responsibility to resolve the issue. Don't be misguided by HARVEY Norman reputation, it's appalling and disgusting customer service. I will be approaching QCAT and Qld Fair trading on this matter.
Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed.… Read more
They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.
- +5
Faulty giantz 36cc petrol leaf blower and vacuum. I bought this a month ago. Damaged inside the box. And of course Harvey Norman online won’t publish my review. The casing wasn’t attached properly, exposed wires at the base of the handle. Went back and forth with Harvey Norman. The last I heard the supplier wants to credit me with $35 and keep… Read more
the faulty item. Offering me a $35 credit on a clearly unsafe to use item is not only unethical it’s unsafe and can lead to personal injuries. Honestly I don’t know if it’s good or not I haven’t used it. But the supplier telling me it’s safe to use when there are clearly exposed wires make me think twice about buying from them. Horrible customer service. Don’t buy it
Harvey Norman Online - Extremely Poor Customer Service – I ordered a product online in April, but it still hasn't arrived, and I haven't received any updates. Recently, I made another purchase—a gaming desk for my daughter's upcoming birthday. I received a call from one of their stores informing me that the desk isn't available and hasn't even been manufactured yet. Later, I got an email saying it… Read more
won't be shipped for another two months. Despite this, they took my money.
When I checked their website again, they're still advertising the same product as if it's available, with no mention of the delay. I attempted to submit a complaint via their online form, but it's been deactivated and still doesn't work video attached.
This experience has been incredibly frustrating. Once this issue is resolved, I will never purchase from this site again. I'll stick to shopping in their local store, which has been great. Avoid their online site at all costs.
Harvey Norman manipulates customers. When they have stock, they hide it and keep prices high. When stock is low or unavailable, they drop the price. Then, when the product becomes available again, they increase the price. Other companies match the lower price, so customers buy cheaper from them. After that, Harvey Norman brings out the hidden… Read more
stock and sells it at a higher price.
So, don’t trust this company. Always check the price from a few days earlier. They hide stock and then lower the price to mislead customers.
Bought 3 x Alfordson outdoor storage boxes but they are faulty and Harvey Norman hardly replies and isnt helpful in offering returns for a refund so im stuck with rhe item and out of pocket. It claims rhey are durable in all weather conditions yet they leak water and the paint is chipping away in less than a month. Do NOT buy from Harvey Normal. Poor customer service and waste of money Show details
Never buying online from HN again Product is fine. HN online customer service is not! The product arrived with the package opened (see photo below). Contacted customer service and they said "Unfortunately, some handling incidents during transit are beyond our control.". I paid for a new unopened item, I should get a new unopened item. Never buying… Read more
from HN online again.
I also submitted this review to their website but they refused to publish. Apparently they only publish positive reviews.
- +2
I recently purchased a rug from Harvey Norman online when the rug arrived. It looked nothing like it did online. I tried to return the rug responding within five days. I received an email back around two weeks later. They even told me that because I hadn’t contacted them within the 30 day change of mind. Period. I couldn’t return the rug. I had to… Read more
send emails verifying when the rug arrived and when I initially sent my response after many back-and-forth emails they told me that I could only return the rug as a change of mind despite the fact it had a faded line through the middle of the rug and they would charge me $65 for shipping and a 20% restocking fee. The rug was $169. Take from the return would be around $106. The service was atrocious. I will never again purchase from Harvey Norman online. They value their third-party sellers and do not value their customers. Please be warned Harvey Norman online is nothing like the service you receive from an install visit at Harvey Norman where I have never had an issue and the customer service is excellent. Do not buy from the online store. You will only have a multitude of difficulties if the product you are supplied does not match what they are advertising. In addition despite the fact we hadn’t agreed that I was returning the rug for a change of mind they arranged the courier without notifying me and it was due to pick up on the Australia Day public holiday from a business address. There was no way to contact them to let them know that I wouldn’t be there except they gave me the phone number of the courier company. I did not contact the courier company I decided instead because of the ridiculous return fees of $106 that I would gift the rug to a friend who has an autistic child who likes to sit on a soft surface while eating and wipe his hands on that surface. I have attached a photo of what the rug looks like on their website and the additional photos of what the actual rug is like.
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- +3
Made a $3000 purchase online but immediately cancelled at the start of business the following day. I specifically wrote in the cancellation message ( the dont have a phone number for online ) that I wanted to cancel before they dispatched. They got back to me 24hrs later saying that they can't cancel, because the already dispatched - even… Read more
though the payment is still pending in my bank account and the order is sitting at processing.
I made a further complaint and recieved two emails (emails in included photos ) from [Name Removed] a customer service representative on the 21st & 27th of January, stating that he was talking with the supplier about cancelling my order
On the 29th of January a updated tracking of the item showed that it had arrived in my state, I emailed [Name Removed] ( email in images ) asking what was happening with the cancellation- Not surprising, he just didn't bother emailing back.
The item was delivered to my address on the 4th of Feburary.
So basically this company will wait until they send the item, then message back saying its to late or just not email back at all.
I could of rejected the item - but that involves fees taken from my refund, most likely the $700 delivery fee.
Basically, don't buy from these scammers - there are better online companies that will cancel and refund straight away.
1.4 stars out of 6 should tell you everything about this company.
I am extremely disappointed and frustrated with the level of service and lack of responsibility shown by Harvey Norman regarding my recent purchase. I purchased the Instax Mini Evo Instant Photo Kit (Black) because it was clearly shown as available in stock at a specific store. Based on that information, I went to the store expecting to collect… Read more
the product I had already paid for. To my complete frustration, the product was not available when I arrived.
To make matters worse, when I spoke to a staff member at the store, I was told that there was nothing they could do. The only option given to me was to “wait for an email”. There was no phone number available to call, no escalation, and no real support offered at the store.
Since then, exactly six days have passed, and I have received no response to my emails at all. No updates, no explanation, no solution. This complete lack of communication is unacceptable and shows a serious failure in customer service.
This was not just a regular purchase — it was a Christmas gift for someone special. Due to Harvey Norman’s poor stock control, lack of support and failure to communicate, that person received no gift on Christmas Day. This situation was extremely disappointing and could have been avoided with basic care and responsibility.
I am deeply disappointed by: • Incorrect and misleading stock availability • Being told in-store that nothing could be done • No customer service phone contact available • Emails being ignored for six days • Complete lack of empathy and accountability
This behaviour is extremely irresponsible and demonstrates a lack of respect for customers.
I am requesting: A clear and honest explanation of what went wrong A confirmed and realistic solution or delivery timeframe Appropriate compensation for the inconvenience and stress caused A formal apology and proper customer support
I expect an urgent response. Customers deserve honesty, respect and professional service — something that, unfortunately, I have not experienced with Harvey Norman.
Regards, Ricardo
This is one of the worst companies I have ever dealt with, especially when it comes to customer service. They have no idea where my order is. I have been calling and following up for 21 days, and no one can give a clear or honest update. Even today, my order was supposed to be delivered. They gave me a delivery window between 10:00 AM and 3:00… Read more
PM, so I waited the entire time and even extended my work shift to be available. After all that, they casually told me it would still take another hour, with no proper explanation or apology.
They seem to think only their time matters and have no understanding that customers also have jobs, responsibilities, and schedules. This level of carelessness and lack of accountability is unacceptable.
This has been an extremely frustrating experience, and I truly believe this is one of the worst services I have ever received. I wouldn’t even give one star if I had a choice.
I bought this product and the description says Salt and Pepper grinder. Also pictures display 2 grinders, basically 2 grinders packed into 1 box. Also my order showes 2 grinders packed in one box. But just one grinder wrapped in a bubble wrap arrived. Very misleading pictures and description. I am not happy how the manager handled the situation
Do not do any custom care for furniture with them. Cause they are so bad and the consumer affair was so rude with my wife and he used aggressive language with her. I think he works for Harvey Norman. So do not use any customer care products with them. Show details
The product is of a very competitive price compared to the same item online or in store. But the expected delivery time of 13 days form date of ordering is very poor. God knows where it's coming from, but either way they could have offered a quicker way to get it to me. I do not even have an invoice yet. Product now delivered so estimated time was way long Grantham actual. Show details
Latest follow-ups
I am at a total loss as to how a large organisation like Harvey Norman could have such poor service and processes. First and last time I shop with them. First problem: incorrect item. I ordered a cat scratching post form their website on 10th… Read more
March, and I received an office chair on 13th March. Its the first time I have ever received such a blatantly incorrect item, but I can understand that mistakes happen so promptly contacted their customer service.
Second problem, there is no one to call and is all done via email. I finally get a response on 16th March offering a return label so I can return the office chair which I accept, then have to wait until 17th March for them to provide the label.
Third problem, their response times are really poor. So after being forced to wait 24 hours for them to send me the label I took the item to the post office to return, but Aus Post have no record of the label. I have to come back to the post office later that day and still the label is not registered in their systems.
Forth problem, they sent an invalid label!
So I have now contacted them via email twice over the past 24 hours telling them to get their act together and sort this out, but am still without a response from them.
To have to continually wait for any form or communication is so abysmally poor, and given their clear lack of any form of robust internal; process to ensure these types of issue don; t occur, I am frankly not surprised now.
So here I am, writing a review about my very poor experience, with an office chair I don’t need and no clear communication on how Harvey Norman are going to resolve this for me.
Honestly some of the worst service I have had in a while from a retailer which are supposed to have a reputation, but clearly a terrible one in my eyes.
Follow-up · An update on this catastrophic failure of a process. They offered to send a courier out to pick up the chair which didn’t turn up twice, so I told them to just leave it and I’d sell the chair to recuperate my costs. It was only at this point they finally refunded me and told me a courier would still come to pick up the chair (they never did). If… Read more
Delivered 1out 3 cartons severly damaged off the truck , took photos on the pallet truck and in the driveway clearly damaged . Contacted Harvey Norman online , generic response they're really busy someone will get in contact with you shortly , a… Read more
week later I'm still chasing , whilst they've billed me on me Latitude Visa card , I can't even assemble my sauna to use it due to damage and they've still charged me without even replacing the damaged carton , very poor service . Do not use them for drop shipping .
Follow-up · Got so fed up with lack of action from Harvey Norman and engaged communications directly with the supplier , who organised a courier for pick up and now awaiting a refund .
Extremely disappointed as item was published and ordered, But item never received, online advertisement is fraud, their price is incorrect and it is misleading. Never purchase anything online. Show details
Follow-up · Nxtpaper mobile phone was advertised, but it was not availble after placing order Contacted support was never answered, sent an email but never received any feedback, no one contacted from support, they just refunded money by saying we do not have after purchase was confirmed and remained confirmed for 10 days. Very bad support and no communication. I was misleaded and i had eventually purchase item from Temu.
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Positive reviews
The worker Leith assisted me thoroughly through which fridge was better, he constantly helped me and his customer service was just great! This guy definitely deserves a raise, because its these types of worker who make a company so great good on you Leith.
Excellent and fast service. Delivery of a Fisher and Paykel washing machine was 3 days later. It took less than 15 minutes to remove old machine and set up new machine. Also they did a quick wash test. All worked beautifully. Thank you for fast and efficient service.
Harvey Norman's "After Sale Service" for (Product Care the Software Security) Exceeds My Expectation Each Time! Today is No Exception (30 September)! IT Manager, Brent other than offering his expertise to resolve the technical problem, he had patience in explaining issues which were of interest to me. I find him a very helpful, knowledgeable and… Read more
friendly person to deal with. I hope he will serve this community for years to come!
Please extend my thanks to his Excellence in Customer Care!
Negative reviews
Poor communication. Purchased a fridge and a chest freezer online from Harvey Norman. Order went through and was paid for. An hour later received an email stating that the chest freezer was on backorder and will take a few weeks to be available. They won't send the fridge out until the chest freezer is available. We live in a regional area and… Read more
don't have access to a trailer to pick the fridge up. We've moved into a new house and need the fridge.
If I knew that the chest freezer wasn't available I would've purchased both through the Good guys.
Made a complaint to Harvey Norman and they weren't any help. I'll be shopping elsewhere next time.
The website is misleading at best. The shipping timelines are nowhere near what is listed and the customer service portal is genuinely one of the worst in Aus. The representatives I spoke to were deliberately vague and intentionally use wording that offers no real guarantee of action. I feel like Harvey Norman are trading off the ghost of a… Read more
reputation they had in the 90s because I’ve never seen a business operate like this for longer than a few years
Extremely disappointing experience with Harvey Norman Online. I purchased a lawn mower that failed within the first 30 minutes of use. Despite this clearly being a major failure under Australian Consumer Law, Harvey Norman has refused to take responsibility as the retailer and continues to refer me to the manufacturer. I have formally requested a… Read more
refund, which I am legally entitled to, but instead of resolving the issue, they are “waiting on the supplier” and acting only as a “facilitator.” This is not acceptable. Under Australian Consumer Law, the retailer is responsible for providing a remedy — not the manufacturer. The lack of accountability, delays, and poor customer service have been incredibly frustrating. I am now being forced to escalate the matter further. I would strongly caution others when purchasing through Harvey Norman Online, particularly with third-party supplied products. Very disappointing.
Recent reviews
Read the T&C before ordering delivery. $147 to get a 80kg treadmill delivered. Turned up in a Ute that you have to help cary it off & then the driver left it at my front door. Apparently he’s not paid to push it in the doorway or assist in any way. Would not recommend Show details
I bought a $4400 OLED Sony TV from Harvey Norman 3.5 years ago and it has failed, with a fault many on the internet have also experienced with this particular model (Sony 77inch A80J). I have called the local Harvey Norman store who said they couldn't help me because it was an online sale and doesn't even appear on their system, emailed HN… Read more
"customer first" team, sent messages via their chat and I still have no response whatsoever a week and a half later. I feel like I am being deliberately ignored. I am just looking to seek a remedy under the Australian Consumer Law statutory warranty.
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