192 reviews
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- Mid-Construction
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- Post-Construction
This is our first build ever and we have had an absolute seamless experience. We were fortunate enough to journey with our son who was building at the same time and it was fantastic. From start to finish we have been pleasantly surprised how easy and enjoyable the whole experience was with Ideal Homes. There were no problems whatsoever and all… Read more
communications were swift. Peter was simply fantastic. easy to talk to and knowledgeable in all aspects and assisting us in land acquirement, home design, budget and adjustments. Emma, was brilliant and extremely up with detail and her advice was on point. Sam was just the communication guru for us. She was more up with it all than we were and we felt that Sam was holding our hand through the building journey and nothing was too hard or outside of her field of expertise. Simon was just a master of his craft and we found him again to be very precise and had a keen eye for detail and workmanship. Again he gave us great advice and was extremely friendly and easy to communicate with.
Since signing the contract, it has been a really smooth process and I am really happy with the quality of the build. There were some delays with the roof frame but wasn’t a big deal. I received at least fortnightly updates on the progress which was appreciated and any questions I had were answered promptly. Any issues I picked up (all minor in… Read more
nature) were all resolved throughout the build process. Overall, really satisfied with the service and build. We wouldn’t have secured the land without Mariusz's help and support. A really great help. Sam's communication and updates were great, rarely felt like I had to follow up on things and when I did, was always a quick turnaround. Emma, was quick and efficient making selections really straight forward. Scott, was really helpful and transparent when I had a walk through which was appreciated, he made sure everything the building inspector picked up was addressed even if minor.
Reviews with attachments

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IDEAL HOMES A TEAM – Very happy with the ideal homes team our salesman Arthur went over and beyond for us from start too finish top bloke have already recommended him highly to friends and family and rest of the team at ideal homes thank you for our beautiful home .Our broker jimmy and his crew all the way with us to always there to answer all the questions thanks a… Read more
lot team. Slab down February and now key handover November, the journey from start to finish has been smooth, efficient and communication on point well done team. Have highly recommended ideal homes to many friends if there was a 10 star rating I would have chose that. Thanks for our beautiful home ideal homes
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First home – We were extremely happy with Arthur as a salesman and how helpful and knowledgeable he is in regards to our needs. Even after signing up, Arthur was still happy to answer questions.Tina our client liaison officer is amazing and has outstanding communication skills. Show details
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IDEAL HOMES – Our Ideal “dream” Home, was the best experience we could have ever hoped for. From initial design meeting with Simon, to prestart and all the way to key handover, the process was seamless and build was beautiful. Would recommend to anyone! Show details
Happy client – It was great to purchase our new home ( First home owners) from Ideal Homes. Arthur is our awesome agent who helps us all through out. And great workmanship with the rest of the team as well. Show details
Perfect – Nena at Ideal Homes has been outstanding & very helpful with our journey into a new home. She helped from beginning to the end, as we did have alot of questions we didn’t know the answers to. I would highly recommend Ideal! Show details · 1
2 weeks ago a pipe that was not crimped, got loose in my 2 month old house and flooded my home. Hot water filled the living room, dining room and master bedroom. I have contacted Ideal Homes maintenance team 3 times only to be told the same one line, no matter what my email said/contained. Their replies ensuring I would be contacted, yet I have… Read more
not been. The cupboards are swollen, the carpet is mouldy and the grout is cracked to the outdoors. I have tried to ask for people to contact but I get told to wait for them to contact me, with no ETA on when that would be. Quite disappointed and really frustrated that now they have my money, my new home is not important anymore.
In-depth reviews
We’ve just finished building our new home with Ideal Homes and we genuinely couldn’t be happier with how the whole journey unfolded. From the very beginning, Arthur, our Housing Consultant, was absolutely brilliant. He went above and beyond in the initial stages, guiding us through every step with patience, honesty and genuine care. Nothing was… Read more
ever too much trouble. He took the time to explain everything clearly, answered every question we had (and there were plenty!), and made us feel completely comfortable and confident in our decisions. His professionalism and support set the tone for the entire build, and we’re incredibly grateful for the effort he put in to get us started the right way. Emma, our Prestart Consultant, was fantastic during selections. Her knowledge and attention to detail made what could have been overwhelming feel organised and even enjoyable. She really helped bring our vision to life. Tina, our Client Relations Coordinator, kept communication flowing throughout the build. She was always approachable, responsive and reassuring whenever we needed clarification. And a big thank you to Tim, our Site Supervisor, who delivered a home we are truly proud of. His workmanship, standards and pride in the finished product really show in the final result. Building a home can be daunting, but thanks to Arthur and the entire team, it was a smooth and positive experience from start to finish. We’re absolutely thrilled with our new home and would highly recommend Ideal Homes to anyone considering building.
Ideal Homes were very pleasant to deal with. Communication was great. They were always willing to work through any issues. From the initial consultation working with Scott right through the build with Sam and Simon was fantastic. They delivered a quality build in a good time frame considering the huge building boom we are currently going through.… Read more
I wouldn’t hesitate recommending Ideal homes to anyone looking to build their dream home! Scott, was awesome to deal with, I enjoyed working with him to design the ideal home. He also helped me secure an amazing block, which I'm extremely grateful for. Emma was really nice to work with during prestart. Nothing was too much bother and it was a very smooth process. Sam's communication was fantastic, she was always friendly and kept me up to date with everything. I enjoyed my weekly updates on the build and she was always responsive to any queries I had. Simon was great, he came up with solutions for any issues and got them rectified. Nothing was too much bother for him and I appreciate the build getting over the line before Christmas.
From start to finish - working with Ideal Homes to make our house HOME was very easy. I've met Arthur (the sales person) from Ideal Homes late last year. After telling him my budget and requirements, he hunt the plots for me with keeping young family in mind. That landed me onto a garden facing block. There were couple of occasions where me and… Read more
my wife were thinking of having larger 2 bedroom house instead of 3 decent size bedrooms, Arthur was quick to give his insights on it, especially as he knew we would stay in this house for sometime only.
Arthur is great as a person too to work with and I guess that makes it easy to discuss literally anything/everything. He explained all the ins/out and also made sure there's some buffer loan amount for unexpected expenses down the line e.g. siteworks.
Bottom line - Amazing experience. I went with word of mouth and seeing many Kiwis (now including myself) going with ideal homes and took the call. Nothing to regret.
Now building a second one with Arthur/Ideal Homes !!!
Recent reviews
I am extremely happy with the service and the professionalism of the Ideal Homes team and the quality of the home. I was very happy with James, he was very helpful and positive. Jess, was extremely helpful with the prestart, I was very happy with all the help. Tina was great and very helpful whenever I phoned, It was a pleasure speaking with her… Read more
about my home. Tim, was awesome! a real gentleman, very helpful with the transition to my new home. The receptionists were all very helpful and knowledgeable as well.
Great company and exceptional people to deal with, thank you Ideal Homes. Eddie, was a great consultant who got us into our home. Emma, was great at her job and was so helpful. Tina, was so helpful and kept us well informed. Darryl, has an amazing wealth of knowledge and is a great guy. Show details
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Great experience from start to finish. Adam, was amazing to work with. Kristy, was very knowledgeable and helpful. Sam, was amazing during the whole process, she was always there to answer our questions and was very helpful. Orlaith, was amazing and very helpful. we are looking forward to moving into our new dream home. Thank you Ideal Homes. Would highly recommend. Show details
Overall very good experience. This was my first build and they made is very easy and helped me through each step. Would recommend. Arthur, was very good when helping me with my plans and changed anything without any fuss. Always kind and helpful. Elisha, was vey helpful. Samantha, was very good and helped me through when I was unsure of anything,… Read more
had good communication. Simon, was very considerate and nothing was too much trouble, he fixed all concerning issues.
The process started with sales consultant Scott Angel who designed a custom floor plan to fit the lot. We loved the design and inclusions and very happy with Scott’s service. The construction stage was a bit rocky with several delays and at one point it looked like we wouldn’t be in until Jan/Feb 2026. Around lockup we got allocated a new building… Read more
Supervisor Orla, who managed to work miracles and surprised us with completion before Christmas. A big thank you to Samantha in the office who has worked with me throughout the entire build. We are so grateful for the hard work everyone has put in and we LOVE our new home. Very happy with Scott's service and custom floor plan design he did for us. Love it. Very happy with Kristy at prestart. Sam was amazing, Sam cops all the angry emails and is always lovely and professional and Orlaith was the best! Worked miracles to get our house ready before Christmas and we are forever grateful.
Great service from start to finish. Very pleased with the whole process, would recommend to family and friends! Nena, was great, found land in a great location and walked through the process easily. Emma, was very informative of selections. Sam, updated regularly, I always knew where I was in the building process. Simon, was easy to deal with and dealt with everything at the time. Show details
We had a great experience building with Ideal Homes. The whole team was supportive and easy to communicate with from start to finish. Overall we’re very happy with the service and the final result. Adam, was very helpful, patient and always explained everything clearly. Kristy, was friendly, organised and guided us well through all the selections,… Read more
made the experience smooth. Sharon was great at communicating, really appreciated her support. Tony, was very professional, kind and accommodating. Samantha, was very friendly, quick to respond, and had great communication, she has been wonderful and made the whole process much easier for our family.
Had a great experience building with Ideal. Communication at every stage was excellent, both from the office and the infield supervisors. Would recommend using them to anyone looking to build a new home. Peter was very helpful as I was building for the first time. Kept me informed re next steps during the pre build stage. Kristy made the process… Read more
very simple, considering the number of decisions that has to be made. Had a lot of positive suggestions which really helped. Tina provided constant updates and answered all the questions I had along the way in a very timely manner and Darryl was very thorough during the walk through, everyone was great.
Very easy to deal with, made the process of building a first home as easy as possible. Daniel was very friendly and easy to deal with. Kristy was very kind and helpful, she knew her stuff. Sam was also extremely helpful and friendly and wanted to get us in our house ASAP and Scott was a good bloke, he clearly cares about what he does Show details
Ideal were great with helping build our first home. All the communications were clear and quickly responded too, with everything explained in depth. Great from start through to finish! Adam was great with helping us get started, explained everything very clearly. Kristy was extremely helpful with designing everything in prestart. Samantha provided… Read more
clear and quick communication with all questions and Orlaith was very friendly and approachable with any questions we had on inspections.
Was a great experience, helped with everything along the way and made our building experience exciting. Would definitely build with them again and would recommend them to others. Daniel, was good he always answered and got back to us straight away. Emma, was a great help. Sharon, kept us up to date with everything and was fantastic, replied quick… Read more
with inquiries. Tony, guided us with everything and helped us in pci and made sure things were booked when we were held up with our tiles.
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Easy process from start to finish. Very happy with our new home. Nena was amazing, so helpful and lovely to deal with. Elisha provided incredible service, couldn't have done it without Elisha. She is so knowledgeable and talented. Samantha was always prompt and provided excellent customer service and Orlaith was really helpful and friendly at pci, Wayne was a top bloke too. Show details
The whole process was amazing the plaster work on the walls could have been a better finish but happy over all. Nena was amazing she is what sold us on Ideal Homes as we were originally going to go with a different builder. Emma is very experienced. Sharon was fantastic to deal with and Tony was well organised and easy to deal with. Show details
Works went smoothly, took 17 months from start to finish. There was little communication needed with Arthur, he was very helpful, knowledgeable and had good advice regarding the build. Emma was helpful when I had questions about the build. Sharon did her best to arrange what was needed to make things run smoothly and there was also little communication needed with Tony and he was able to complete the build in an acceptable time. Show details
Amazing home fantastic service and very easy to deal with. Nena was amazing, listened to what I wanted in my design and produced. Emma offered suggestions when presented with my ideas, easy to work with . Sharon came in towards end of build, was easy to deal with, kept me updated and David was professional understood any concerns and explained processes to ease my mind Show details
Pleasure of an experience start to finish. My housing consultant Scott was a pleasure to deal with. Scott helped with providing finance and deposit options for me and actually helped with the deposit needed for finance. He put me in touch with a super friendly and helpful broker - Jake. Scott was always available, very responsive and managed to… Read more
secure the block of land I really wanted (against the odds). The build was 9 months start to finish and highly recommend Scott if you ever consider building. My Prestart consultant Kristy was a saviour when it came to selections and variations! Being a young male and not having much of a clue with what goes with what, Kristy gave her guidance and I couldn’t be more pleased with her recommendations! Samantha was superb in keeping me up to date with progress. Always super friendly and reliable, responding to my emails crazy fast, made my experience with Ideal that much better. Simon very friendly, straight forward and ensured my house was finished to amazing quality.
Ideal has been super easy to deal with. They have always kept us informed with the progress of our home. Would highly recommend. Simon was very helpful in incorporating everything we wanted in home design and in our budget, really went above and beyond. Emma in prestart was very helpful, quick and it was an easy process. We had have not dealt with… Read more
Sharon long as she only took over from someone else but always answered emails promptly and Tony the site supervisor was easy to deal with.
Thanks for a timely build. Would recommend your services. My sales consultant Scott was Scott honest and willing to create options and opportunities within the early stages of planning. During prestart Emma was efficient and organised. My client liaison Sam provided timely information sharing, easily accessible, always friendly and my site supervisor Scott was transparent, accountable and quick to assist where required Show details
Great service received from start to finish. Would definitely recommend Ideal Homes to anyone. My sales consultant Simon was very helpful and gave good advice. Kristy was a great help during prestart. My client liaison Samantha was excellent, always responded to emails and phone calls and Wayne my site supervisor was always helpful and also gave great advice. Show details
Very happy with building process and quality of work. Adam our housing consultant was friendly and helpful. In prestart Emma was knowledgeable and helpful with great skills. My client liaison Tina always kept me up to date on the building process. Darryl the site supervisor was super friendly, approachable and has a great eye for detail. Kept… Read more
contractors on their toes, so to speak. All of the staff we dealt with were good including the accounts team.
Thank you Ideal Homes for a great experience. Everyone I have dealt with from start to finish has been amazing. Wayne was a great Supervisor. Was so apprehensive about building, but seeing my finished home, I could not be happier. Started the journey with Arthur he was so helpful with suggestions on the plan I updated. Love that Arthur contacted… Read more
me at the end to say congratulations. Kristy was so patient and helpful with colours and making suggestions. Samantha always got back to me with any questions. Very helpful and always friendly. I feel so lucky to have Wayne as my supervisor. Didn’t meet him until the end, but he made sure everything went smoothly and was amazing. Receptionist is always friendly every time I have come into the office. All of the above gave exceptional service.
We had a great experience with Ideal Homes and have recommended them to a lot of our friends who have also signed up and have begun building. Thank you to the team for all the hard work! Our sales consultant Simon is a huge legend - thanks Simon! Emma was very helpful and made the experience of prestart smooth and enjoyable. Our client liaison… Read more
Tina was amazing and helped us with any questions as well as regular updates when I requested them - thank you Tina! Adrian our site supervisor was very caring to ensure our home was looking its best before handover.
From start to finish, ideal homes had excellent communication and service. For a first home buyer/builder I’d definitely recommend. My sales rep Scott provided great communication and helped us get a better understanding of building a home. My prestart consultant Emma also provided great communication with all our options. My client liaison Sam… Read more
helped us with even the smallest enquiries. Really appreciated her time for all the minor and major things that we needed clarification on. The site supervisor Simon did an awesome job on site. We appreciated his feedback and expert opinions on the house
Wonderful experience. This was our second build and it was far smoother than our first one. Couldn’t be happier. Our sales consultant James was absolutely amazing. Was the reason we ended up signing on with Ideal. Our prestart consultant Emma was helpful and informative. Always happy to help. Our client liaison Jess kept constant contact with… Read more
updates and helped with all our questions and our site supervisor Jeff was very easy to talk to and made the final stages very easy.
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