Verified Customer Construction End Date: Oct 2017

Excellent finish and even better communication

5 out of 5, reviewed on Apr 18, 2018

From start to finish, customer service was excellent. There were no unanswered calls or emails. The team were always ready to answer my questions, some silly questions too. We had different site supervisor but the last site supervisor was amazing. Nick Hipkins were friendly, helpful and has good eye to detail. So far Nostra Homes have always been very helpful in rectifying any faults we find after handover. Very happy to be living in our house and have received many compliments too.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Elly, We thank-you for your positive feedback and hope you make many wonderful memories in your new home. We are so pleased to hear that our team provided excellent customer service from st... read more »

Verified Customer Construction End Date: Mar 2018

Eye for excellence.

5 out of 5, reviewed on Apr 05, 2018

If you are finding yourself reading nostra reviews it means you are considering them and i assure you that you have come to the right builder. I have never built a home before so it was stressful walking in blindly but the fantastic team at nostra homes help you see and help you to walk through the whole process. From the dedicated and professional sales consultant Celeste Haar that helped us choose the house design to suit our budget and sign the contract, to the fun and professional Ken Johnstone that took us through the interior and exterior choices.
Lets not forget the dedication and hard work of Ashleigh Day and Samantha Nagle that kept working with me and answered all my questions with quick responses in a highly professional manner and our builder Matt Taliana for his honesty and eye for perfection to the build. Being a first time home owner and a builder is very stressful and let's be honest no matter what, problems will arise but I assure you this, the fantastic and dedicated team at Nostra Homes will do what they can to extinguish that stress from you.
Thank you NOSTRA HOMES for everything throughout the process. Partner and i have just settled into our beautiful home and we couldn't be happier than we are now.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Saed, Thank you for your wonderful comments towards our team here at Nostra Homes. We couldn’t be happier to read that there was great communication from your Site Supervisor and that our ... read more »

Melbourne

  • 1 review
  • 1 question
Private message

Verified Customer Construction End Date: Jul 2017

Thanks Team Nostra Homes

5 out of 5, reviewed on Mar 01, 2018

This was the first time we have built a house and I expected it to be stressful, but it wasn't. Nostra provided an excellent service, they sorted out issues quickly, and the end product was very satisfying. The team communicated well with the development of the build and it was even finished early. Also, the after service has been excellent, little issues have been amended and fixed. Thanks for your support and making it an enjoyable experience.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Crahul83,

Thank-you for taking the time to complete a positive review. We are so happy to hear you've have an enjoyable experience and are glad that our team was able to provide excellent service.

Many thanks
Nostra Homes Management

Verified Customer Construction End Date: Dec 2017

Sensational service

5 out of 5, reviewed on Feb 20, 2018

My experience with Nostra Homes has been fantastic!
From the first point in contact all the way to completion stage. Constant dedication, wonderful communication and eye to detail particularly by supervisor Matt which made my experience with Nostra Homes outstanding. Thank you.
Always felt well looked after. Response to queries were excellent and nothing like my previous builds in the past, was always updated on progress.
Thankyou for making my journey with Nostra Homes a very memorable and positive experience.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Veronica, Thank-you for taking the time to complete a positive review. It’s wonderful to hear that you have had a great experience with us. Hearing that we have provided exceptional customer... read more »

Verified Customer Construction End Date: Dec 2017

Excellent Product Quality and service

5 out of 5, reviewed on Feb 16, 2018

From beginning to end nostra maintained good customer service and very good in delivering the commitment. They are very good example for the industry, very proactive, well behaved and good listener. I am very happy with the service. Nostra used all good quality product in my house. I would like to refer some other friends to this reputed Builder. There is no flaws in respect of delivery and quality of service.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Shaheen, Nostra Homes thrives on good Customer Service and Quality and we are are thrilled we were able to deliver this from start to finish. Thank-you for your positive feedback, we hope yo... read more »

Verified Customer Construction End Date: Jul 2016

Excellent Service and a dream come true

5 out of 5, reviewed on Jan 24, 2018

I would recommend every first home buyer to go thru Nostra Homes as they genuinely care and the entire team at Nostra put in such a great effort to make sure that my house was built on time with an exceptional level of service delivered just like it was promised. Being a first home buyer, I needed guidance and sound advise which the team of Nostra gave me without any attitude. So many of my friends and colleagues complain about their builders but Nostra actually didn't give me a chance to complain. If anything was running behind schedule then they made sure that they did everything they could to make up for it... that's service. My satisfaction also comes from all the compliments I get from my company directors, colleagues, family and friends on how well my 3 bedroom townhouse was built. So to the team of Nostra, I say a job well done and all prospective first home buyers, investment builders, you cant go wrong with Nostra.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Amit, Thank-you for taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a high quality new home. Building a ... read more »

Verified Customer Construction End Date: Aug 2017

So Happy in my new home! thank you

5 out of 5, reviewed on Jan 23, 2018

This was my second home, the first being an owner built property. I was a little dubious of using a builder for the whole project as i'm a perfectionist and after building your own home you become an expert! I was however pleasantly surprised at the inclusions, quality and suppliers used by Nostra. Everything was managed for me, the process was easy and nothing was too hard. Every time i called someone would answer and be super friendly and helpful, i'm so glad Nostra haven't forgotten how to treat customers well, as so many of the other large builders have. At every stage i was well informed, guided and helped with whatever was needed.
Madison was a joy to deal with, excellent customer service and she was just as excited to see my property dream come to life as i was. My site Supervisor David was awesome, answered every call, got back to me quickly with any questions and sent weekly reports so i knew exactly what was happening at my property and what to expect over the coming week. His planning was amazing, the build was completed on time and he was happy to work with me on any minor things that popped up during the build.
I could not recommend this builder highly enough, their staff are wonderful, there management of the build was exceptional and i will defintley build with them again down the track.
Thanks again Madison and David for all your help and guidance, i'm so happy in my new home!

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Carly, Thank-you for your positive review. We are so pleased to hear that you had such a pleasant experience building with Nostra Homes and we are thrilled that Madison & David were able to... read more »

Melbourne

  • 1 review
  • 6 helpful votes
Private message

Verified Customer Construction End Date: Jul 2017

Do not build with Nostra - a stressful waste of time and money

1 out of 5, reviewed on Dec 14, 2017

Put simply, it was a dreadful experience building with Nostra homes. Staff are charismatic when getting the contract signed and initial quotes may appear better than other companies, but once you're locked in, the disappointments begin. We were continuously affronted by ridiculously hefty additional expenses, way beyond any reasonable costs we were already expecting from our previous work with other builders. Issue after issue arose (which were supposedly not identified in the original plans/contract drawn up by Nostra themselves mind you!) which demanded more outrageous payments each time...so much for a 'fixed price' contract!

Furthermore, extensive delays resulted in our small home taking close to three years to be completed. For most of the time, our half built home sat there with no progress at all. Communication was atrocious - no viable explanations or apologies, merely excuse after excuse; staff were unreachable when actually needed.

Workmanship of the contracted builders is unacceptable and of substandard quality, and we had to engage our own external inspector. Issues raised with the company are met with false promises to rectify them, poor excuses, or simply ignored. Work is supposedly finished now, but unresolved problems are numerous. We've given up on our home as the whole ordeal has been too much to bear.

Nostra are only concerned about getting your money, and once they convince you, prepare to be betrayed and left in the dark. They are the most ruthless and dishonest company we have ever worked with. For your own sake, stay away from these scammers.

6 people found this helpful, do you? Yes

Comments
Nostra Homes Official

Hello Feng, Thank you for getting in touch. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Could you please provide your job address in a ... read more »

Verified Customer Construction End Date: Oct 2017

Would recommend Nosta to anyone

5 out of 5, reviewed on Dec 12, 2017

We are first home buyers so we took a long time to pick our builder, after going through numerous display homes and talking to many people we walked into the Nelson 24 and fell in love! We went home and had a little chat and decided that it was the house for us. Its different but in a good way. The inclusions are amazing and we didn't have to upgrade much at all. Our supervisor was a pleaser to work with. We had some issues with our plumbing and it was fixed straight away. The office staff are lovely and are really great with responding to your calls/emails. All in all we love our house and Nostra made building an enjoyable experience. :)

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Steph, Firstly, thank-you for your review, it's always pleasing knowing a customer has had an enjoyable experience. We are glad that your Site Supervisor was a pleasure to deal with and our ... read more »

Verified Customer Construction End Date: Jun 2017

dream come true

4 out of 5, reviewed on Nov 20, 2017

High quality standards to my satisfaction..from beginning with Celeste modifying my plan to make my dream home a reality and all the team work at Nostra from slab stage to frame to colour schemes to fittings to personal touches and quality fixtures throughout the home. were well organised and built before schedule due. i would like to congratulate Paul Oliveri and all the team who contributed in hard work you all done a fantastic and amazing job, Paul was very prompt and always available, went over and above to assist and to follow up any concerns and questions of mine, he never made me feel lost of helpless, Paul always had suggestions to confined in me. Nostra made it all a fantastic experience with me from the whole outcome from begging to end. Thanks also to all the girls at nostra office Lauren, Madison, Katheryn, Rachelle, veronica, Ranee, Samantha; who all done an amazing job in guiding me in every step of my building process without any stress and always been more than happy to follow up any of my concerns of questions.

Bernadette

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Bernadette, We couldn’t be happier to read that there was great communication from all our staff and that our team dealt with any issues promptly and efficiently. Thank you again for a great... read more »

Verified Customer Construction End Date: Nov 2017

Perfect construction as expected

4 out of 5, reviewed on Nov 17, 2017

First time off the plan property, was always worried how good will be the builder & supervisor. Nostra homes didnt let us down, we signed up for the building contract on our second sitting (we had done all our research/analysis prior though) and it was smooth process since then. Firstly the price freeze guarantee for 12 months had given us piece of mind as our land was titled 6 months after it was suppose to title. The approvals & construction process started straight after land settlement & titling. We were notified on time during all stages, customer service was so helpful while the payment was delayed and didn't stop the construction.
I definitely have to mention about the supervisor (David Ventura), wonder how could he be so cool & responsive while managing tradies & other properties at the same time. David was providing all required information, never hesitate to listen to our concerns/queries and very importantly respond to our phone calls/messages. We thank you for your hard work & professionalism, appreciate the work done.

Few suggestions to Nostra Homes:
* It will be good to have virtualisation tool during color selection, which will give the home owners a great advantage
* Home owners online account to keep us update on the progress and any email communication/invoice/receipts
* It will be good to have photos of the framing stage to be used by home owners for future reference
* Pre-Final inspection should be done by Nostra homes & rectify all painting/any other issues than waiting for home owners to look for it.

Over-all we are happy home owner with a good quality built. Thanks Nostra homes & David V.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Prasath, Thank-you for your positive feedback and wonderful comments towards our team. We are thrilled to hear that you've had such an enjoyable experience and David was able to provide the ... read more »

Verified Customer Construction End Date: Oct 2017

Would recommend Nostra to anyone!

5 out of 5, reviewed on Nov 02, 2017

We were originally nervous about building a home as we had heard of so many disasters that have happened with friends, however building with Nostra has been sensational. The customer service is exceptional. Kirsty, Madison and David (Site manager) have walked us through every step and have been more than happy to follow up any concerns or questions even we thought were ridiculous! The house went completely to schedule, with constant contact between the site manager at every stage. Our house has been built to a very high standard. We are so happy that we chose to build and that we built with Nostra.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Sarah, Thank-you for your positive feedback. Building a home can be nerve racking, however, we believe good customer service and guidance/support make this an enjoyable experience, and it se... read more »

Verified Customer Construction End Date: Oct 2017

Dream Home

5 out of 5, reviewed on Oct 20, 2017

Our new home is great and the whole experience from build start has been wonderful. Madison in the office is very friendly and responds to queries quickly and professionally. David our builder was very patient and even though he had a lot on his plate was responsive and addressed any issues without hesitation. There were a few minor issues at handover and David has been quick to get them actioned to our satisfaction. We have heard horror stories regarding building but can definitely say we experienced none of them building with Nostra and have no hesitation in recommending them to build your dream home.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Annette, Thank you for taking the time to complete your positive review. It’s pleasing to hear that your experience has been good from to start to finish. Hearing that our staff dealt with y... read more »

Verified Customer Construction End Date: Sep 2017

Outstanding customer service

4 out of 5, reviewed on Oct 18, 2017

We are so happy with our new home!! The office staff have been an absolute pleasure to deal with, especially Madison. We had a few minor hiccups along the way however Paul and Nostra as a company always worked with us to ensure we were 110% happy :) Even after the build has been completed we are still having follow up calls to make sure we are going well.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello Shannon, Thank-you for your positive feedback. It’s wonderful to hear that you've had a great experience with Nostra Homes. Hearing that our office staff and your site supervisor was able to... read more »

Verified Customer Construction End Date: Dec 2016

decent job

4 out of 5, reviewed on Sep 28, 2017

Quality is decent. It was not perfect. The timing was hard for me as well because I couldn't wait for them to fix the defects as I was in a hurry to get the house tenanted. There were some walls that are crooked, part of the bath tub was out of line and some sliding doors could not be opened using the keys supplied. The supervisor was easy to deal with and he promised to fix all the defects but the problem for me was the timing. I accepted the house even though there were some defects.

Was this review helpful? Yes

Comments
Nostra Homes Official

Hello John, thank you for taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a quality new home. Should there be... read more »

Verified Customer Construction End Date: Aug 2017

On the mark!!

5 out of 5, reviewed on Sep 08, 2017

We are so pleased with our first home build. The titling of the land took a long time and as soon as it titled Nostra were on to getting our building permit organised as soon as possible. The build went smoothly and we were kept up to date at every step. Kathryn, Lauren and Madison were really helpful through the process and were always on had if we needed them. The design team put together a colour palette that was right on the mark – the house looks beautiful and the colours work seamlessly throughout each room. Our construction supervisor Paul was brilliant, he has great attention to detail and was very transparent the whole way through even when he brought the wrong handover pack!!! Any issues or problems he dealt with right away and sorted them out no problem, including after handover. I wouldn’t hesitate to recommend Nostra Homes to anyone wanting to build. Thank you so much to everyone involved for a lovely house that totally exceeded our expectations. It will make a lovely home.

1 person found this helpful, do you? Yes

Comments
Nostra Homes Official

Hello Helen & Chris, It's reviews like these that make our jobs so rewarding. We are thrilled to hear you've had a pleasurable experience and couldn’t be happier there was great communication from ... read more »

Werribee

  • 8 reviews
  • 4 comments
  • 5 helpful votes
Private message

Verified Customer Construction End Date: Oct 2016

Terrible is all i can say.

1 out of 5, reviewed on Aug 25, 2017

October 2015 is when we officially signed with Nostra homes. This is where the problems began. Finally April 2016 the construction commenced and the slab was poured (6 Months later).
Our house did not look like what it was meant to look like on the brochure and what it was promised to look like at signing of the contract. The original plans are pictured with a roof over our front balcony. We do not have a roof over our balcony. Our house looks out of place and UGLY. Having no roof over our balcony results in having the elements of the weather effecting that room dramatically temperature wise. After many emails and conversations with managers and staff at Nostra homes regarding this issue, they are still yet to resolve it and they never will.
We moved into our house in October 2016. With numerous leaks - 5 separate leaks to be exact, no gas meter and some locks that did not work with the keys provided.
For approximately 1 week we had no gas - no hot water and no use of our stove for cooking, and to make matters even harder we had a brand new baby.
The problem only got rectified after I myself got onto the gas company to find out what was going on with the gas meter.
Almost 2 years on from signing our life away with nostra, It is now August 2017 and nostra homes has hopefully finished coming to my house to fix numerous leaks, cracks and every other issue under the sun. (Feel free to come back and put a roof over my terrace though). In 2017 alone, Nostra have been to my house a total of 11 times – that’s 11 times in 8 months - with no compension, compassion or apologies for the many hours and time that I have had to waste for them to come and fix their stuff ups. If you want a hassle free build with quality work and great customer service, make sure you go ELSEWHERE!

3 people found this helpful, do you? Yes

Comments
Nostra Homes Official

Hello Sarah, we take your feedback very seriously. Your concerns with the balcony roof has been discussed in lengths with you, and has been built in accordance with your contract and plans. Could y... read more »

The 6th Leak has just appeared on my downstairs lounge room ceiling in my 11 month old home that nostra built.
Beware.

Nostra Homes Official

Hello Sarah, our Maintenance Department are endeavouring to have this issue resolved asap. Please contact Kathryn at kathryn@nostrahomes.com.au who can be of further assistance. Please be reassure... read more »

See all 8 comments

Melbourne

  • 1 review
  • 2 helpful votes
Private message

Verified Customer Construction End Date: Apr 2017

Right choice

4 out of 5, reviewed on Aug 07, 2017

Couldn't have been any happier getting our home built by Nostra Homes. A Smooth sailing experience throughout the journey. And our big thanks goes to Celeste, Kathryn and Laura who helped us choose the right home for us and Not the least the Supervisor Paul Oliveri, he was the best supervisor any home builder or a customer can ask for. Very prompt, always available went over and above to assist and make us feel important. The credit goes to Paul for me writing this review today as he has become more of a friend to us through the process. Never made us feel lost and helpless by giving suggestions out of his experience. I am sure he surely going to do very well in his career ahead and I wish him a very best. Would love to have him help us build our house if ever we build again. Our friends and family really likes the house. Thanks!

2 people found this helpful, do you? Yes

Comments
Nostra Homes Official

Hello Pallavi, we would like to thank you for choosing Nostra to build your new home. Your kind words and comments relating to our staff are heart warming and we truly appreciate your feedback. Pos... read more »

Melbourne

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Mar 2017

First home owner and we love it!!

5 out of 5, reviewed on Jul 26, 2017

We were so nervous with building our first home hearing horror stories but with nostra we are so delighted. From the initial consultation to handover the communication and workmanship was fantastic!! Their standard inclusions was much better than other builders and the finishes in our home was great. Our site supervisor Paul was our biggest asset as he made sure everything we wanted was done to perfection and provided us with endless advice. We would love to thank the team at Nostra and would definitely look to build with them in the future.

1 person found this helpful, do you? Yes

Comments
Nostra Homes Official

Building a new home can be nerve racking. Nostra Homes believe the key to a happy client is good customer service, quality and a site supervisor who will go above and beyond, and seems we have prov... read more »

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: May 2017

Our first home and it's a dream come true!

5 out of 5, reviewed on Jul 26, 2017

We couldn't be happier with the end result of our first home! Down to the smallest detail everything is perfect. I found the whole process with Nostra Homes to be very transparent and extremely helpful with all aspects of the build big or small, keeping me updated every single step of the way and going above and beyond to answer all of the questions and queries I had. Myself and my partner can not honestly thank him enough for all his help.
Also our customer support: Kathryn and Lauren, was extremely helpful through out the entire process, our building supervisor was amazing as well Hayden.
I WILL definitely be recommending Nostra homes to my family and friends, and will absolutely be buying another Nostra home in the future!
We would like to thank every one at Nostra that met along the way they were all very helpful.
We are in love with our Nostra Home!!

1 person found this helpful, do you? Yes

Comments
Nostra Homes Official

It's reviews like these that make Nostra Homes extremely proud to do what we do. We thank-you for your positive review. It's always pleasing knowing a client has had an enjoyable experience. We hop... read more »

1 of 3 pages


Questions & Answers

do you have many different facades for double storey to choose from? only saw 2 facades in your website.

ellen asked on Jul 25, 2017

Answer this

Thank-you for you enquiry. There are a number of façade options available for our double storey designs, these are dependent on the width of the home and the lot. We can also allow some changes to our facades to comply with estate design guidelines and to make the façade suit your tastes. Please contact our office and ask to speak to a sales consultant or leave an enquiry on our website to request more information.

Hi Nostra Homes, Do you people custom build?

Sunny asked on May 20, 2017

Answer this

Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.

What are thier inclusions as i can not find them on the website??

Ellie asked on Apr 04, 2017

Answer this

Hi Ellie,

Thank-you for your e-mail.
Please contact our office and request to speak with the Customer Care Manager (Kathryn) who can e-mail you a copy of our standard inclusions.

See all 7 questions about Nostra Homes