Wisdom Homes

We have loved every minute of our new Wisdom home since moving in late 2025. The build quality is superior to what we had expected - in the 8 months we've been living in the house, we've had one issue with an air conditioning vent we discovered wasn't connected properly. After reaching out to our Warranty Supervisor, Tony, he swiftly organised… Read more

Actron to visit and fix the vent, and followed up with a Wisdom maintenance person to check and touch up the surrounding area within a very short time frame. Whilst on site, he even noticed some 'defects' we'd never noticed and offered to fix them up while he was here. "If this was my house, I'd want that touched up". Exceptional service.

Every person we've dealt with at Wisdom, from the sales reps through to the warranty, have gone over and above to ensure our experience is positive and smooth. They are professional and friendly. I couldn't recommend Wisdom highly enough as a company committed to customer service.

Thanks Tony and the team for your support!

I want to acknowledge the great work David Luc has done as our construction supervisor. David’s ability to coordinate with us, resolve issues quickly, and maintain a calm, professional environment has made a noticeable difference to the progress and quality of the project. His guidance and oversight gave us confidence that the work is being… Read more

managed to a high standard. David’s commitment, reliability, and hands‑on support have had a very positive impact on the project, and his efforts are genuinely appreciated.

I had a great experience working with Michelle Rowe as my Pre-Construction Coordinator. She was always professional, friendly, and accommodating, making herself available whenever I needed clarification or guidance. Michelle responded quickly to my questions and consistently followed up to ensure progress was being made. Her commitment to keeping… Read more ·  1

the project on track and moving forward gave me confidence throughout the process. Thank you, Michelle, for your outstanding support and service.

We had a reasonably good experience with Wisdom throughout our build, our SS was good. Before the build we were unfortunately lied to by the salesperson re the basix estimate and because we had asked for it in writing we were luckily able to get a… Read more

credit. We had a slight hiccup towards the end re flooring but we resolved it by coming to a compromise (which was at our cost). Although we acted in good faith in relation to this scenario, we regret doing this as we identified some items during our 90 day warranty period which are being rejected by Wisdom despite being claims falling under the Home Building Act. We could sit back and compromise at our cost again, but we wont be doing so this time. We'll be taking it to fair trading and all the way to the relevant tribunal if required. Their general counsel thinks he's a big dog threatening everybody with legal costs because he's scared of having to do a little bit of work defending Wisdom.

Reassurance – What a relief when you come in contact with professionals. Its good customer service, the problem was investigated and fixed, simple as that. Fixed in a professional manner. There was no talking down to me because I'm not builder. I was reassured that all will be amended, and it was, thank you so so much. Show details ·  1

We build our house with Wisdom and had mixed experience throughout the entire process. First to our site manager Daniel could not have asked for a better person to deal with. He was very helpful and a absolute awesome individual to deal with. The… Read more ·  1

process of picking out things and colours a real debacle, with things being missed or not explained properly. Too much paper work too sign and had a few issues with items actually ordered and colours. Some senior management were ok to deal with others no so much. The worst experience was after the build a d when they have to come to fix things. It was very obvious that once they get their money they don't really want to deal with you to get things fixed. The person in their maintenance corey was a real tool to deal with. We spent so much money building the house. The front door has water come underneath when it rains to this day. The skirting on the bottom give way in most places. Handles come loose or totally came off and the maintenance guy just did not get along with the supervisors we escalated too. For such a big company there is a lot of inconsistency with there service through out the different team. When you are going through things and choosing things people should have understanding to appropriately guide the customer. Maintenance Team need to understand and listen to the customer and not just wash their hands with everything.

We paid our initial deposit to Wisdom Homes in August 2025 and signed the tender a couple of weeks later. Unfortunately, the early stages were marked by lengthy delays and poor communication, with phone calls and emails frequently going unanswered. Our project eventually progressed to the pre-construction phase in January 2026. Our colour… Read more

selection experience was a positive exception. Jessica was lovely to work with she listened carefully to our requirements, offered helpful suggestions and guided us through the selections. As our bank pre-approval was approaching its expiry date, the team also expedited the necessary work so we could secure formal loan approval in time.

However, communication with our initially allocated pre-construction coordinator remained frustrating. We sometimes went weeks without an update, and repeated calls and emails went unanswered. By that stage, we were extremely disappointed with the overall process.

Everything changed when Sarah Duffield was assigned as our pre-construction coordinator. Sarah was prompt, professional and transparent from the beginning. She provided frequent updates, clearly explained where everything stood and meticulously answered every question we raised.

We were concerned that construction might not begin before August 2026, after which our contract allowed for possible price changes. Sarah understood our concerns and worked tirelessly to keep everything moving. Through her dedication and consistent follow up, the outstanding pre-construction items progressed much more quickly, allowing us to complete the pre-construction phase by the end of June.

Sarah genuinely restored our confidence in Wisdom Homes. Without her involvement, based on our earlier experience, we would not have felt comfortable recommending the company to others. Her commitment, communication and attention to detail made an enormous difference, and Wisdom Homes is very fortunate to have her.

I have had an outstanding experience with the pre-construction team at Wisdom Homes, and I would especially like to recognise Sarah Duffield for her exceptional professionalism and customer-focused approach. From the very beginning, Sarah demonstrated thorough knowledge of both the construction industry and Wisdom Homes' internal processes. She… Read more ·  1

proactively identified and removed roadblocks, coordinated effectively across different teams, and ensured that every pre-construction milestone progressed smoothly and efficiently. Her ability to navigate complex processes and keep everything moving forward was truly impressive.

What stood out most was Sarah's communication. She kept me informed at every stage, explained each step clearly, responded promptly to my questions, and ensured I always knew what to expect next. This level of transparency and engagement made what could have been a stressful process feel well organised and straightforward.

Sarah consistently demonstrated strong ownership, attention to detail, and a genuine commitment to delivering an excellent customer experience. It was clear that she wasn't just processing paperwork, she was actively working to ensure the project stayed on track while making me feel valued as a customer.

Building a home is a significant investment, and having someone as knowledgeable, responsive, and dedicated as Sarah made all the difference. She is a real asset to Wisdom Homes, and her professionalism reflects very positively on the organisation.

Thank you, Sarah, and the Wisdom Homes team, for making the pre-construction journey such a positive experience. I highly recommend Wisdom Homes based on my experience so far and look forward to the construction phase with confidence.

I don’t think Pre-Construction Coordinators always get the recognition they deserve, as so much of their hard work happens behind the scenes. Kirralee Gorman has played such an important role in making our experience a positive one, and her dedication, professionalism, and genuine care for her clients certainly shouldn’t go unnoticed. She has… Read more ·  1

always been quick to respond to our questions, kept us updated every step of the way, and nothing has ever been too much trouble. We have really appreciated her patience, attention to detail, and the time she has taken to explain everything clearly. Knowing Kirralee has been looking after us has given us so much confidence throughout the pre-site process.

Thank you so much, Kirralee, for all of your support and hard work. You have made a real difference to our building journey, and we are so grateful for everything you’ve done. Wisdom Homes is very lucky to have you, and I wouldn’t hesitate to recommend both Kirralee and Wisdom Homes to anyone looking to build.

I’m very happy with the service from Wisdom Homes, especially Michelle Leal and The Maintenance Team. Michelle understood our floor squeaking issue very well, organised everything efficiently, and followed up throughout the process. The Maintenance/Warranty Team were very professional and did an excellent job resolving the issue. Thank you, Michelle and the entire team, for your great service and support. We really appreciate it!⭐⭐⭐⭐⭐ Show details ·  1

Kerrie Hall was excellent in guiding us through the pre-construction phase. I found Kerrie to be very prompt and efficient when responding to our enquiries and she ensured the whole process went smoothly for us. For this reason I would recommend Wisdom for their great customer service and careful attention to detail. Show details ·  1

Our experience with Michelle Rowe was very positive. Michelle was attentive, helpful and communicated quickly if we had an issue or question. Michelle certainly helped make our journey to this point very easy. Show details ·  1

We chose Wisdom homes not necessarily because they were the cheapest but more so because of their professionalism. Whilst they are a very large company they are very good at providing a personal touch and with that came a lot of flexibility. Their initial estimates at tender stage proved very accurate and although we've gone a bit over budget that… Read more ·  1

is all our own doing!

Michelle Rowe has been great at managing our journey through pre-construction to where we are now which is the start of build. Jessica in Canvas quarter was a massive help with all the options and ensuring we got what we wanted.

If construction goes as smoothly we will be very happy .... given our experience so far we would have no hesitation in strongly recommend Wisdom for a Knock down rebuild.

Very responsive to our request for the repair required, had the trades out to our home in a timely fashion wit the fix being completed without any fuss, good job Wisdom keep up the good work! Show details ·  1

Michelle and the Wisdom team are great to deal with, not only is the finished product great but assured service post completion. They’re very attentive and get the works done without delays or inconvenience. Show details ·  1

The maintenance team lead by Cosimo were fantastic with their service. They delivered quality workmanship and were thoroughly professional. They were a pleasure to work with. Issues were followed up and worked through positively. Show details ·  1

We had a good experience building with Wisdom Homes Ryan Stinson Was our Construction Supervisor, he was very professional and knowledgeable. We are really happy with the overall build quality and the attention to detail Ryan brings to the job. Even before we find some issues to fix before handover he noted them and had it done. We are happy with… Read more ·  1

the standard of the build and felt safe to build with Such qualified people. Happy and feeling good that we chose Wisdom homes for the second time to build a home and they grew better over the years.

We had a great experience with our pre-construction coordinator Sarah Duffield. She was professional, responsive, and kept us informed throughout the entire process. She answered all of our questions clearly, made everything easy to understand, and ensured everything was completed on time. Her communication and attention to detail made the experience smooth and stress-free. Show details ·  1

5 Stars to David and Dennis. There is no build without it's problems and yes we had some problems along the way but after having a terrible build with another builder in our last build, Wisdom was a much better builder overall. I will highlight some of the issues but this doesn't mean they deserve less than 5 stars in my opinion. It comes down… Read more ·  1

to what is important to you on your journey.

We engaged Wisdom in March 2024 with our anticipated land registration expected at the end of 2024. Wisdom appeared to not be in any rush for us to start our colour/selections consultations in CQ and we had to push and follow up with this.

Our colour consultation was pleasant but it wasn't until later we found faults and fairly big ones. here are a few examples 1. When choosing our kitchen/laundry finishes, the limits are endless and we don't know what we don't know and in hindsight, they can improve a lot more in this area, specifically, we were only advised of 1 available laundry hamper which was tiny and pointless when we saw it. We did some research and saw there were other options but they were not presented to us. The island bench could have benefit from additional cupboards on the side of the breakfast bar, but this was not provided to us as an option. We were not offered an exhaust fan in the laundry which we had to get retrofit after handover (something that should be available as most people use vented dryers).

2. We extended our Laundry and asked not to have an external exit door but have a window instead. We didn't specify any dimensions and trusted a suitable size would be inserted. Nothing appeared wrong when looking at the plans but during construction, the window was tiny and looks like a servery. We signed off on the plans and we took responsibility for this error.

3. We asked Wisdom to install front external lights. again, we left it to the professionals to choose the height that is appropriate. during construction, they were installed very low (1700 from slab I think). When comparing to other houses, our lights were definitely too low and paid an electrician to put them higher which left me with a bill and repair work still yet to do on the render.

4. We asked for heated towel rails as per display home. We got a different brand and less attractive product. We didnt know the brand used in the display home and took it for granted that the product name listed in the documents was the one from the display home. we signed off on this and had to accept it. Also to do with the heated towel rail, during the electrical conversation, I specifically asked how it works and where will it be controlled etc. We were told there will be a switch just like a light. During constructions, we found at that the towel rail in fact has a display controller. this was not offered to us and again, had to pay an electrician to retro fit it.

5. We changed our kitchen handles from brushed nickel to brushed brassed. We forgot to update the panty handles which now the colours don't match. In turn, we need to replace both pantry doors as the new handles will not cover the existing holes. It would be handy of were were advised of the domino effect and we signed off on the products and took ownership.

CQ was a bit slow to get through as emails had to be followed up many times with 5-day delay in responses on multiple occasions. As a result, we didn't finalise CQ and our land become registered.

CQ overall could improve and help us make the right decisions but there were some oversights from our end when confirms why I'm still giving Wisdom 5 stars.

Pre construction felt backwards. Thinking this would be quick an easy, Wrong! In no particular order, we had to deal with Basix, surprised with the need for a BAL report, surprised with the need for a noise level report and possibly one other thing. One would think this would be organised all at the same time but it wasn't. One was addressed and when that was completed, the other one was addressed. This process alone took what felt like 6 months.

Pre construction also had issues with getting approval from the developer. There was a required to use 3 different materials/colours on the facade. The first plan was rejected and was told, we need something different and Wisdom proposed stacked stone columns. This would have cost anywhere from $10K to $20K to the build cost. It also didn't fit the look we were going for which was Hampton inspired. IT didn't sit well with me and I took it upon myself to contact the developer. I was shocked to be told that all i needed to do was change the colour of the balustrade from Dover White to Miss Universe White. This didn't cost us anything extra. The Pre Construction Manager let us down with this and the delays he caused.

When we finally broke dirt we had Denis as our supervisor. A bit old school but we enjoyed having him as a supervisor until he advised he had too many jobs on and needed to hand our house to another supervisor. Unfortunately, we were given another supervisor for a couple of weeks where we were told he is no longer with Wisdom. As a result from changing to a third supervisor, I believe our house was delayed. We were provided with our third and final supervisor David Luc.

David is a dream supervisor, We walks around with his earpiece and his laptop, I could tell how efficient and effective he was. It was at this point where the communication exceeded our expectations and kept us up to date verbally and via email. If there was an issue, he would talk to us and have it fixed immediately.

Overall Summary The CQ is very slow and could improve with ensuring their customers are informed of what is available with their products, more in depth options for kitchen cabinetry, be aware of any domino effects if things are changed and stay away from making decisions on dimensions such as light height and window sizes. They also need to respond quicker to their emails. waiting 5 days or more isn't ideal.

Pre Construction needs work to improve on efficiency and ensuring any types of approvals or assessments are done at the same time and not one by one.

My supervisors Denis and David Brought us home and this is where the 5 star rating goes to.

We received our keys recently and still have the maintenance period. Let's hope they are as good here. I may do a separate review at that juncture.

M&J S...

Wisdom homes have been quite helpful throughout the build.Our site supervisor Denise in intial build stage and Anthony at the final stage has been very helpful, showed great professionalism in dealing all matters and guided us in the right direction when ever we needed. Show details ·  1

We had a great experience throughout the sales and tender process. Both Gino and Frank were always quick to respond, usually on the same day. They took the time to understand what we were looking for and worked with us to achieve the outcome we wanted. Gino even went above and beyond by replying to my questions after hours. Their professionalism… Read more ·  1

and dedication are really appreciated. We're looking forward to the next stages of our build and hope to receive the same level of service throughout.

Michelle Rowe was my preconstruction supervisor until today when she released the job to construction phase. Although the journey started a new exciting phase now, and Michelle has completed her role with absolute professional manner, she still did not close her door and is happy to assist if need be. Michelle Rowe is an excellent communicator,… Read more ·  1

never leaving my calls or emails not answered or not returned. Keep me almost immediately, and I shall say defiantly immediately at some point informed of the progress and process. She was a good listener and worked to address any concern I had. She fast tracks paperwork, plans, DA and CC regularly and did not sit waiting for it to return but chased it up. I felt she was a dedicated advocate on my behalf to pass on my comments, concerns and resolve matters with other departments as if she owned the job and was fighting for herself... I am very glad Michelle to have your expertise applied for my New Home preconstruction preparations and I consider myself lucky for that. Very well done and congratulations on beating off the time before the deadline about 6 weeks early. That was the major concern as we worked very hard together to beat it and it would not have happened without your strong advocacy and hard work. Thank you, Michelle and keep the excellent work up. Aiman you have 7 stars from me

David Luc was our supervisor through our build. He was professional, helpful and always there to answer our questions and help us. Thank you David for making our purchase very smooth and easy. Show details ·  1

It has been just over a year since we received the keys to our home, and throughout both the maintenance and warranty stages, Michelle Leal has been absolutely exceptional. Every phone call, every email, and every request has been handled with such kindness, professionalism, and respect. No matter how many questions or concerns I’ve had (and… Read more ·  1

Michelle knows I’m very particular!), she has always responded promptly and gone above and beyond to help. She is genuinely one of the loveliest people I’ve had the pleasure of dealing with, and she has made the entire experience of building and owning a home so much more positive.

I’d also like to give a special shout-out to our building supervisor, Ryan. He looked after us from the very beginning up until we received our keys. He was fantastic to work with, always responsive, proactive, and thoughtful. I really appreciated the weekly updates and photos he sent throughout the build, which helped us feel informed and reassured every step of the way.

A final mention goes to the multi-trader Michelle organised for our maintenance works. He was honestly one of the best tradespeople we’ve had in our home since moving in. His attention to detail was outstanding. I’m incredibly picky, but his workmanship was so seamless that I genuinely couldn’t tell where repairs had been completed and where they hadn’t. He was professional, meticulous, and an absolute pleasure to have in our home.

Thank you, Michelle, Ryan, and the team at Wisdom Homes for your care, dedication, and excellent customer service. It truly makes a difference, and we are very grateful.

I’ve had a really great experience working with Sarah Duffield as my pre-construction coordinator at Wisdom Homes. From the start, she’s been very proactive and kept things moving along quickly, which made a big difference. She was always easy to get in touch with, whether by phone or email, and would get back to me quickly every time. That level… Read more ·  1

of communication made the whole process feel a lot less stressful and much more manageable.

Sarah has been genuinely helpful throughout, taking the time to explain things and make sure everything was on track. Her approach gave me a lot of confidence during this stage.

I’m also really looking forward to continuing to work with Sarah through the construction phase, knowing I’m in good hands.

I’d definitely recommend her to anyone building with Wisdom Homes.

Tony was professional, responsive, and helpful throughout the entire project. He always replied promptly and kept us informed every step of the way. Thank you for your excellent support throughout the project. Show details ·  1

It was a pleasure building with wisdom homes Our site manager Anthony Luc was an amazing person to work with.He was very helpful ,friendly and easy to work with very efficient would love to recommend him to family and friends to build with. Show details ·  1

After a really difficult experience with our previous preconstruction manager, we were honestly a little nervous heading into this next phase. Sarah completely changed that. From the moment she was assigned to our project, she brought a level of professionalism, communication, and genuine care that made all the difference. Sarah is organised,… Read more ·  1

proactive, and always one step ahead. She kept us informed throughout every stage, answered our questions promptly, and made what can be a stressful process feel manageable and even enjoyable. It was clear she truly understood our project and our concerns — nothing was ever too much trouble.

We feel incredibly lucky to have had Sarah as our construction coordinator. She restored our confidence after a tough start, and we could not recommend her more highly. If you're assigned Sarah, consider yourself in great hands.