THINK TWICE BEFORE SIGNING UP WITH GOODLIFE – MY EXPERIENCE WITH THE “7-BUSINESS-DAY COOLING-OFF PERIOD"

If you are considering joining Goodlife because they offer a 7-business-day cooling-off period, I strongly recommend that you think carefully and understand the cancellation process before handing over your payment details. I signed up with Goodlife on 25 August 2026. Just two days later, on 27 August, I contacted them by phone and clearly told them that I wanted to cancel my membership within the cooling-off period. I was told that someone would contact me on the 29 of August at 10.00am to confirm the cancellation. They never called. What makes this concerning is that my partner had almost exactly the same experience. She also contacted Goodlife on 26 August, just one day after joining, to cancel her membership within the cooling-off period. She was promised an email confirming the cancellation, but that email never came. She then personally attended the Richlands club on 28 August to follow up and cancel her membership. Once again, she was unable to get the membership cancelled and was given explanations about the “accounts team” and all sort of other reasons which it did even makes sense for a simple cooling off period cancellation request. What concerns me even more is that Goodlife Richlands had already charged our account a few days ago, even though, at the time of writing this review, I am still well within the 7-business-day cooling-off period. I find this extremely disappointing and concerning. If you're thinking about joining Goodlife, please think twice and make sure you fully understand how the cancellation process works before providing your payment details. DON'T JUST TAKE THE “7-DAY COOLING-OFF PERIOD” AT FACE VALUE — ASK QUESTIONS AND KEEP RECORDS OF EVERYTHING. Goodlife needs to seriously reconsider the way it handles customers who try to cancel during the cooling-off period. From my experience, the process has been unnecessarily difficult, frustrating and, quite frankly, very questionable. I hope this review helps someone else avoid going through the same experience.