Medibank

You know it's bad when it appears a staff member left a chat bot prompt in their response. I asked Medibank staff before signing up to their extras… Read more

cover that a simple dental check up would be covered after my cover date.

I confirmed the cover date, the check up, and they said I could just send the invoice and claim it back.

Asked this via live chat and kept screenshots.

Now they're refusing to reimburse me even though it's with one of the their recommended, "members advantage", dentists. Telling people something is covered then refusing to cover it after payment and a policy is made.

I provided an invoice and receipt but they are refusing. That's simply dishonest. Some might even say that's fraudulent.

When I tried asking for support to help the support member asked me "How do we proceed from here?" then randomly brought up hospital cover, Medicare, and other procedures like blood tests.

Then, only minutes after this , he said he never mentioned hospital cover. So he asks a questions that seems to be for someone/something else, starts talking about a completely different topic, and then seems to have no awareness of what he just said.

So my best guess is he tried asking a chat bot for help, forgot to remove the question he asked, and wasn't reviewing the response. The only alternative is he just randomly started talking about different subjects then lied he never brought them up.

I raised a formal complaint, have screenshots showing so, but never received even so much as a confirmation email.

Now they've privately messaged me (which according to a staff member on the phone they claim was an email) and I answered all their verification questions but they say the address doesn't match what's on my account.

I just went into the app and it's the same address I provided and I sent them a screenshot of this. So one staff member is saying the person on here is emailing me and the person on here is saying they can't help further.

They also claim a case manager sent me an SMS but none was received by me. My phone has no function for filtering spam SMS in place, no blocked numbers, etc. I got put onto another staff member who said no emails were sent to me and they've never heard of the person who's messaged me on here.

Make sure you take notes, screenshots, whenever and wherever you can when talking to Medibank so when they lie to you there's something you can use to counter them.

They tripled the price for my 2nd extension of my policy with no reason give. Except saying ‘the prices vary from day to day’! I believe it’s… Read more

discrimination against ADHD and Anxiety disorders. I fully disclosed my pre-existing condition when first purchasing this policy and was already paying double for that. So to then triple the price is possibly illegal. I will be finding out.

We’re so grateful we had pet insurance when our mini dachshund suddenly became unwell and needed to be hospitalised. It was a scary time, but knowing… Read more

we had cover made a huge difference. The gap-only claim process was incredibly straightforward, and instead of facing a massive bill, we were only a few hundred dollars out of pocket. Because cost wasn’t a barrier, we were able to say “yes” to the tests, treatment, and overnight care he needed, without hesitation or stress. The peace of mind that came with knowing he could receive the best possible care was invaluable.

The worst insurer we've ever used we pay pay pay for trauma cover it's gotten so expensive and then they always add 5% to renewals which increases it… Read more

even more, it's a joke after paying for trauma cover for 20yrs there's nothing paid back when you cancel it due to exorbitant costs, id move companies if we weren't over 50 but bye bye trauma, id advise youngsters never take out that crazy costs insurance put the extra into a pot every month and if u ever need it you have it, don't trust medibankife with your Life, they're as big a con as trump