Best Breville Capsule / Coffee Pod Machines

WARNING -----when it faults good luck, Breville and the retailer JB's Bundall simply don't care . Extremely disappointing — warranty support falls… Read more

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We purchased a Nespresso Creatista Plus expecting a premium machine from a reputable manufacturer. Instead, within just 14 months it developed a catalogue of problems — leaking, repeated descaling, loss of pod pressure, milk overheating and eventually complete loss of power.

What has been even more disappointing is the response when we sought help under warranty. Once the machine developed serious faults, getting meaningful assistance and a resolution became incredibly difficult. 5 weeks away for repair / service report - no fault - returned damaged . Broken water tank and a dent on one side .

It gives the impression that once you have a problem, the customer is left to navigate the manufacturer and retailer themselves. That is not what you expect when buying an expensive machine from an established brand.

Our previous Nespresso machine lasted seven years without a single problem, so we know what we reasonably expected from the brand.

For a premium-priced product, I expected premium reliability and, when something went wrong under warranty, genuine customer support. Sadly, our experience has been the complete opposite and is now before the office of fair trading to resolve.

This is my firs love – I enjoy this machine very much, I bought it from Amazon where I found is the cheapest price Show details

Great when it works... unfortunately I've had about 3 or 4 of these machines now and they keep breaking, very unreliable and a massive faff to return it to Nespresso each time. Would never buy again Show details

Great machine, easy to use, easy to maintain. Makes great coffee. I would happily recommend this machine to friends looking for a good machine that… Read more

also looks good. Only down fall is it can be a bit noisy when operating as it rattles and vibrates when dispensing coffee. If your not worried about waking any body else in the morning it isn't a problem.

We upgraded our Pixi Nespresso to the Creatista Uno machine, and we loved it, until we didn’t. The machine is relatively compact (which we like) and… Read more

looks good. We love the coffee and the in-built milk steamer, but the necessity for descaling is not the best! This machine indicates it needs descaling, and if it isn’t done within a few days, it stops working — literally! If I want a coffee, I must drop everything and spend the next 30 mins descaling the machine. Not to mention that Nespresso charges $19 for a pack of 2 descaling solutions. It took us about 2 months (obv depending on coffee production) of using the Creatisto Uno before we realised that the descaling necessity stopped everything. Honestly, I would not have purchased this product if I had been made aware of this annoying feature.

It started well but didn't last long – I relaced my old Nespresso machine with their top Virtuo Creatista on a subscription (my fourth machine). One of the reasons I've stayed with… Read more

Nespresso is the excellent service I've received in the past. I remember when one of my machines developed a problem, they sent me loan machine while mine was being repaired, thus my family not having to do without coffee…read on.

My machine has started leaking, a slow seep. It is constantly sitting in a puddle of water. It was only a couple of months old when I noticed it and I spent the next couple of months making sure it was the machine, not user error.

Now to the customer service, or lack thereof. To have my faulty $1,100 coffee machine looked at, I have to pack it up, take it to a post office and send it back to them. They'll look at it and decide what to do from there. We'll be without our coffee machine for at least two weeks, not to mention the inconvenience of having to return such a large machine.

I've been a faithful Nespresso customer for 15 years. I'm on my fourth machine. Had I realised their faithful clients are now being treated as a number, I would have bought the Breville Barista I was considering.

Note Added: After lengthy discussions, Nespresso were able to resolve my machine problems to my satisfaction. Despite Australia Posts's usual attempts to mutilate a successful conclusion, I am now enjoying my morning coffee, made with with my non-leaking Virtuo Creatista. Thank you, Nespresso.