Best GWM SUVs / 4WDs

GWM ADELAIDE CITY DEALERSHIP. I brought in my vehicle Haval H9 Ultra in on April 2025 for a regular service under warranty, its now January 2026… Read more

and I still do not have my vehicle - it's still at your dealership!!!!

Why haven't the services been completed correctly and accurately - causing me to return my vehicle over 21 times in the past ? (Oil leaks, tyre pressure sensors, engine problems etc), leaving me without a vehicle for months and having to pay out of pocket expenses for Uber and rental cars ?

Why hasn't the dealership taken responsibility when the manager demanded in writing (text messages) that payment must be paid in full after work hours prior to services started ?

Why hasn't the dealership acknowledged that a full diagnosis (in writing) that was requested multiple times prior to any repairs being commenced - instead of commencing unauthorised repairs without my legal consent or acknowledgement ?

Why hasn't the dealership acknowledged the verbal abuse and harassment daily multiple phone calls (within a 2 minute span) by the manager be acknowledged which was provided to you ?

Why hasn't the dealership responded to: - Legal Letter of Demand on 1/10/2025 at 11:47am - Letter of Legal Proceedings on 27/10/2025 at 8:53am - Follow up final email letter 6/01/2026 at 4:44pm

You have breached Australian Consumer Law as outlined in the emails, and as you are fully aware all of the factual evidence (screenshots) have been forwarded to you.

Again, for clarity - you still have my vehicle at your dealership since April 2025 without any response, resolution or accepting responsibility.

You are fully aware of this as you have been provided all the factual evidence via emails.

To the buyers looking at purchasing a vehicle from this dealership and using them for services - simply don't!

There is a reason why many, many consumers have had similar issues and concerns like myself, its all publicly available, just search it on google and Facebook.

No clarity on:

- What services were completed? - What diagnosis was made? - Is the car roadworthy? - Why has it taken 9 months (as of current) for a service to be completed? - Is it acceptable to be left many months (multiple times) without a car and declining me a loan car, to which I had to use Uber and rental cars? - Why hasn't services completed correctly and accurately multiple times (major oil leaks, faulty tyre pressure sensors, engine problems etc) ? - Why did the service manager demand payment to made in full (after work hours) verbally and in SMS for a service that was not diagnosed or started? - Why was authorised repairs without a diagnosis or my consent made? - Blocking me on Facebook? - Declining to reply to multiple legal letters provided to you? - The repeated daily multiple harassment phone calls (within a 2 minute span) by the service manager (provided to you) be acknowledged ?

Again as stated in previous emails - under Australian Consumer Law - I rejected the vehicle in writing (multiple times) due to major failures, services not being completed correctly many times, many months without a vehicle causing me severe financial stress as I had to use Uber and Rental cars, unauthorised repairs without my knowledge or consent; to name a few.

For clarity, all of these concerns were made to you in writing multiple times without a response. Looking forward to your response.

Update 18/3/26 - still no car since April 2025! No resolution offered, no concerns acknowledged. Still no response from Legal letters from October 2025.

Section 54: Failure to provide goods of acceptable quality. Section 55: Failure to ensure goods are reasonably fit for purpose. Section 59: Failure to honour express warranties. Section 62: Failure to carry out services within a reasonable time frame. Sections 21 and 50: Engaging in harassing or coercive conduct.

Sam was really helpful, very knowledgeable , I would recommend him if you need help to look for a good rate of finance. Show details

Avoid the GWM Ora at all costs. This has been the most frustrating and disappointing car ownership experience we’ve ever had. Our brand-new Ora… Read more

suffered a serious fault within weeks of purchase. The car left us stranded twice, required two emergency roadside assistance callouts, and had to be towed because the charging port locking pin malfunctioned. It failed to disengage when the vehicle was unlocked—making it impossible to plug the charger back in.

This isn’t some isolated incident. There are multiple cases online of the exact same issue—yet GWM continues to insult its customers by blaming it on user error. That excuse is not only technically incorrect, it’s completely absurd. The locking pin must disengage to allow charger removal or insertion. If it was "released", as GWM claims, the pin was not engaged and therefore could not be damaged. The actual issue—confirmed by their own roadside technicians—is that the pin failed to disengage when unlocking the vehicle. That’s a product fault, plain and simple.

Rather than owning the issue, GWM's service team at GWM Mildand kept our car for over four weeks, gave us no courtesy vehicle, barely communicated, and ultimately denied anything was wrong. We had to escalate to Consumer Protection just to be taken seriously.

If this is how GWM handles a warranty fault on a brand-new EV, imagine what happens when something major goes wrong. It might be affordable up front, but the real cost is the incompetent support, denial of responsibility, and total lack of customer care.

The GWM Ora might look good on paper, but it’s unreliable, poorly built, and backed by a company that refuses to stand behind its product—even when clear evidence and repeated cases show otherwise.

Do not make the same mistake we did. Avoid GWM completely.

IMPORTANT EXPERIENCE TO SHARE — GWM Tank300 Buyers (and Tank500?) I want to share my personal experience with my near-new GWM Tank300 hybrid ultra to… Read more

help inform future buyers – I want to clarify that the below includes only facts about my experience so far. My purpose of posting the below is to educate on my personal experience on the ~month anniversary of not being able to resolve this ongoing debacle with GWM or it’s dealerships. If you are like me and the 7yr warranty + roadside assist is what made you consider buying one of these vehicles, this post is for you. On 26 April (a month ago), my Tank300 suffered a complete brake failure — the brakes and major safety systems (like lane assist and collision avoidance) all stopped working, reportedly due to an “electrical gremlin.” Thankfully, no one was hurt, but this was a major, dangerous failure. I hope they can find the source of the error as if this happened in a heavily populated area or near a pedestrian crossing I shudder to think of the consequences. Whilst I understand that there are always teething errors in new vehicles, the car has been completely unavailable for 4 weeks (and ongoing) with no replacement provided despite several requests, personally making approximately 30 attempts — through calls, emails, and messages — to contact GWM Customer Service, Head Office, a Perth Dealership (where the vehicle is now) and a Regional Dealership (place of purchase). I am still yet to be given a repair timeline, provided no assistance, been left on hold many times and am now hiring a vehicle at my own expense despite the issue being (clearly) covered under warranty. I have kept an entire communications log of these and this is not an exaggeration. Despite this long wait and repeated effort, the situation remains unresolved, my personal car hire is ongoing at my own expense and the latest vague update from customer service is it may take another month to know if the vehicle will be fixed, with a courtesy car or a refund both being avoided. This will mean over 2 months without my brand new, ~$60k vehicle.

❌ Warranty and Service Network Failures Even though GWM advertises a 7-year unlimited kilometre warranty with roadside assistance, here’s what I actually experienced: No roadside assistance where it mattered: I was forced to personally arrange to transport the vehicle nearly 1,000 km (goldfields to Perth) because no help was provided when the failure happened. Roadside assist only became available once the car was back in Perth — which defeats the point for anyone traveling beyond a regional center. No courtesy car or alternative transport: Despite repeated requests, GWM provided a replacement for 2 days thn refused to extend the vehicle or any assistance, leaving me stranded for weeks — a situation that is still ongoing. They have passed me between 2 dealerships (the one the vehicle is at and the one I bought the vehicle), customer service and headoffice. Each tells me it is someone else’s responsibility to help. This is now countless hours of sunk time on phonecalls and emails for no resolution. Terrible communication: Despite ~30 contact attempts over the past month, I still have no written update or clear repair timeline — only vague verbal estimates of at least 5 more weeks without the vehicle. Not only do I not get replies, I have not been contacted without me initiating it myself. No ownership of the issue: Despite acknowledgment that the brake failure is an issue covered by warranty, refund or resolution requests have been ignored, with no acknowledgment or action from GWM. ⚠️ What Future Buyers Should Know I share this not to vent but to help others make an informed decision: ✅ Don’t rely on the warranty promises. A long warranty sounds great on paper, but when something serious goes wrong, the real question is: will they actually help? My experience says: No. What worse is this is ~1 yr after purchase. What’s yr 4, 5, 6 and 7 look like? ✅ Avoid this vehicle if you plan to travel beyond major towns or regional centers. The roadside assistance appears functionally useless outside urban areas — it only became active once the car was back in the city. If you’re considering this car for touring, off-road adventures, or remote travel, be aware you may be left completely on your own if a breakdown occurs. ✅ Assess the service network. GWM’s service and support network has proven unable to handle major failures, reasonable repair timelines or provide responsive, helpful communication. You may find yourself without a car — and without meaningful updates — for weeks or months at a time at significant financial cost. Final Thought I truly wanted to love this car and when it’s working it was great — but when things went wrong, I found myself completely unsupported. In all honesty, I don’t think I can ever trust it again given the brakes can just randomly stop working and there is no way I would be putting children in it for this reason. In summary, the vehicle appears to have a major safety defect, the repair timeline is completely unreasonable (tells me they have no idea what’s gone wrong?) and there is next to no service, support or assistance despite the promises. If you’re considering a GWM vehicle, make sure you go in with eyes wide open, especially if you plan to drive beyond the city, need reliable support or can’t afford to have it off the road for months at a time.

AVOID LIKE THE PLAGUE – This is a review about the GWM dealership in Adelaide. Although the car has some issues, such as a radio that won't tune the AM band, over sensitive… Read more

safety features that can't be permanently disabled, and, rather stupidly, only one key fob. My main issue has been with the dealership. I have enjoyed driving the car. It is well done especially considering the large number of features for the price point. I find it extremely comfortable to drive, compared to other cars even with much higher comfort ratings and reputation. Even after recent major spinal surgery it has remained comfortable, and, unlike my custom recliner, cuased no problems, even at the surgery site, so pleased in general with my purchase. However, I AM ABSOLUTELY DISGUSTED WITH THE TOTAL LACK OF DEALER AND MANUFACTURER SUPPORT. dESPITE PROMISES TO HELP RESOLVE SOME ISSUES, SUCH AS THE RADIO, THE DEALER HAS FAILED TO RESPOND TO MULTIPLE CALLS, AND EMAILS. I then complained to the company, on at least 3 occasions and have yet to receive any response. As much as I quite enjoy owning and driving the car I would suggest that YOU AVOID THIS COMPANY LIKE THE PLAGUE. They seem to have no idea what support is once they have your money.