Best GWM Cars

I have had my cannon ute for almost 3 years and have covered around 15k km. I have been super impressed up until about 4 months ago when I started… Read more

having issues with the touch screen controls. Trying to change the temperature or adjust the fan speed or direction required numerous stabs are mostly resulted in me giving up. I found it too distracting, taking my attention off the road, and several times came close to an accident. I reported the issue to the dealer who tested it for themselves and agreed it was a warranty issue. Upon them following up with gwm they advised me that an update was being awaited as it was a known problem. I have followed up with the dealer who referred me to Gwm. I have since heard back from gwm Australia with the advice that they are awaiting an update from China and have no idea when or if the required update will eventuate. They have advised me that the vehicle is safe to drive providing that the control is not touched unless the vehicle is stationary. At this time of year it is cold in the morning requiring the full heater, but during the day the heat isn't required meaning that if I am travelling on the freeway l need to leave and find a suitable place to stop and play with the control to alter the settings. Obviously this isn't an acceptable solution long term. Gwm acknowledge that it's a warranty issue but refuse to accept that it is a safety problem. I was about to trade the ute for an updated model of the same make, now that I realise that the warranty is a figment of imagination I have changed my mind. Yes the cannon ute is a great machine whilst it behaves, but when the lack of support is factored in perhaps not such a sweet deal.

GWM ADELAIDE CITY DEALERSHIP. I brought in my vehicle Haval H9 Ultra in on April 2025 for a regular service under warranty, its now January 2026… Read more

and I still do not have my vehicle - it's still at your dealership!!!!

Why haven't the services been completed correctly and accurately - causing me to return my vehicle over 21 times in the past ? (Oil leaks, tyre pressure sensors, engine problems etc), leaving me without a vehicle for months and having to pay out of pocket expenses for Uber and rental cars ?

Why hasn't the dealership taken responsibility when the manager demanded in writing (text messages) that payment must be paid in full after work hours prior to services started ?

Why hasn't the dealership acknowledged that a full diagnosis (in writing) that was requested multiple times prior to any repairs being commenced - instead of commencing unauthorised repairs without my legal consent or acknowledgement ?

Why hasn't the dealership acknowledged the verbal abuse and harassment daily multiple phone calls (within a 2 minute span) by the manager be acknowledged which was provided to you ?

Why hasn't the dealership responded to: - Legal Letter of Demand on 1/10/2025 at 11:47am - Letter of Legal Proceedings on 27/10/2025 at 8:53am - Follow up final email letter 6/01/2026 at 4:44pm

You have breached Australian Consumer Law as outlined in the emails, and as you are fully aware all of the factual evidence (screenshots) have been forwarded to you.

Again, for clarity - you still have my vehicle at your dealership since April 2025 without any response, resolution or accepting responsibility.

You are fully aware of this as you have been provided all the factual evidence via emails.

To the buyers looking at purchasing a vehicle from this dealership and using them for services - simply don't!

There is a reason why many, many consumers have had similar issues and concerns like myself, its all publicly available, just search it on google and Facebook.

No clarity on:

- What services were completed? - What diagnosis was made? - Is the car roadworthy? - Why has it taken 9 months (as of current) for a service to be completed? - Is it acceptable to be left many months (multiple times) without a car and declining me a loan car, to which I had to use Uber and rental cars? - Why hasn't services completed correctly and accurately multiple times (major oil leaks, faulty tyre pressure sensors, engine problems etc) ? - Why did the service manager demand payment to made in full (after work hours) verbally and in SMS for a service that was not diagnosed or started? - Why was authorised repairs without a diagnosis or my consent made? - Blocking me on Facebook? - Declining to reply to multiple legal letters provided to you? - The repeated daily multiple harassment phone calls (within a 2 minute span) by the service manager (provided to you) be acknowledged ?

Again as stated in previous emails - under Australian Consumer Law - I rejected the vehicle in writing (multiple times) due to major failures, services not being completed correctly many times, many months without a vehicle causing me severe financial stress as I had to use Uber and Rental cars, unauthorised repairs without my knowledge or consent; to name a few.

For clarity, all of these concerns were made to you in writing multiple times without a response. Looking forward to your response.

Update 18/3/26 - still no car since April 2025! No resolution offered, no concerns acknowledged. Still no response from Legal letters from October 2025.

Section 54: Failure to provide goods of acceptable quality. Section 55: Failure to ensure goods are reasonably fit for purpose. Section 59: Failure to honour express warranties. Section 62: Failure to carry out services within a reasonable time frame. Sections 21 and 50: Engaging in harassing or coercive conduct.

Sam was really helpful, very knowledgeable , I would recommend him if you need help to look for a good rate of finance. Show details

I have driven a few EV cars they all share the same characteristics. The car is fault less, looks cute from outside, interior design is funky has… Read more

impressive list of features such as electrical seats, long list of safety aids, one pedal driving, keyless entry, 360 degree camera, automatic air conditioning, wireless charging etc. Spacious inside despite looks smallish from outside. Ev acceleration is rapid quick off the lights , different driving mode to suit road conditions. My car is the extended range fully charged can go up to 430 km in city driving condition which I am happy with I only need to charge it once in a fortnight to accommodate my needs which cost me nothing if you have solar battery package installed. Recommend it.

So far, so good! Duttons GWM were amazing to deal with. The ute is very very good. There are some beeps and bongs but that is a minor inconvenience… Read more

when you compare the savings in fuel. I filled up last week, kept it in EV for the school runs and short trips. Tested it all the way down the freeway in EV mode and it got me from the Hills to Highbury and Newton in peak hour on a single charge. $16 to recharge off-peak, $22 during peak. The intelligent mode is handy.

The ride itself is quiet, and smooth. You can tell Rob Trubiani and his team have made an instant impact. I'm on the tools sometimes as a fridgie but I don't need to haul as much as I used to and I don't tow a caravan or boat - so payload isn't an issue.

The off-road capability is very much in line with the established brands - 800mm wading depth, good approach and departure angles without the tow ball kit. It'll get a proper workout soon and I'll amend to reflect that.

All in all, no real issues yet. My wife and kids love the ute and it's easy to see why. I was opposed to Chinese made utes but in this case I will happily eat my words.

*UPDATE*

I've taken the Cannon Alpha PHEV from my home in the Adelaide Hills to Carrickalinga - a 1hr and 10min drive on undulating roads, steep climbs and descents, long straightaways and tight corners - the ride was sublime and the real world fuel economy for this kind of country expedition saw 4.8L per 100km. I also traversed from Carrickalinga to Second Valley and Carrickalinga to Rapid Bay and back and the economy improved to 3.8L per 100km. Off-road capability update to come soon.

IMPORTANT EXPERIENCE TO SHARE — GWM Tank300 Buyers (and Tank500?) I want to share my personal experience with my near-new GWM Tank300 hybrid ultra to… Read more

help inform future buyers – I want to clarify that the below includes only facts about my experience so far. My purpose of posting the below is to educate on my personal experience on the ~month anniversary of not being able to resolve this ongoing debacle with GWM or it’s dealerships. If you are like me and the 7yr warranty + roadside assist is what made you consider buying one of these vehicles, this post is for you. On 26 April (a month ago), my Tank300 suffered a complete brake failure — the brakes and major safety systems (like lane assist and collision avoidance) all stopped working, reportedly due to an “electrical gremlin.” Thankfully, no one was hurt, but this was a major, dangerous failure. I hope they can find the source of the error as if this happened in a heavily populated area or near a pedestrian crossing I shudder to think of the consequences. Whilst I understand that there are always teething errors in new vehicles, the car has been completely unavailable for 4 weeks (and ongoing) with no replacement provided despite several requests, personally making approximately 30 attempts — through calls, emails, and messages — to contact GWM Customer Service, Head Office, a Perth Dealership (where the vehicle is now) and a Regional Dealership (place of purchase). I am still yet to be given a repair timeline, provided no assistance, been left on hold many times and am now hiring a vehicle at my own expense despite the issue being (clearly) covered under warranty. I have kept an entire communications log of these and this is not an exaggeration. Despite this long wait and repeated effort, the situation remains unresolved, my personal car hire is ongoing at my own expense and the latest vague update from customer service is it may take another month to know if the vehicle will be fixed, with a courtesy car or a refund both being avoided. This will mean over 2 months without my brand new, ~$60k vehicle.

❌ Warranty and Service Network Failures Even though GWM advertises a 7-year unlimited kilometre warranty with roadside assistance, here’s what I actually experienced: No roadside assistance where it mattered: I was forced to personally arrange to transport the vehicle nearly 1,000 km (goldfields to Perth) because no help was provided when the failure happened. Roadside assist only became available once the car was back in Perth — which defeats the point for anyone traveling beyond a regional center. No courtesy car or alternative transport: Despite repeated requests, GWM provided a replacement for 2 days thn refused to extend the vehicle or any assistance, leaving me stranded for weeks — a situation that is still ongoing. They have passed me between 2 dealerships (the one the vehicle is at and the one I bought the vehicle), customer service and headoffice. Each tells me it is someone else’s responsibility to help. This is now countless hours of sunk time on phonecalls and emails for no resolution. Terrible communication: Despite ~30 contact attempts over the past month, I still have no written update or clear repair timeline — only vague verbal estimates of at least 5 more weeks without the vehicle. Not only do I not get replies, I have not been contacted without me initiating it myself. No ownership of the issue: Despite acknowledgment that the brake failure is an issue covered by warranty, refund or resolution requests have been ignored, with no acknowledgment or action from GWM. ⚠️ What Future Buyers Should Know I share this not to vent but to help others make an informed decision: ✅ Don’t rely on the warranty promises. A long warranty sounds great on paper, but when something serious goes wrong, the real question is: will they actually help? My experience says: No. What worse is this is ~1 yr after purchase. What’s yr 4, 5, 6 and 7 look like? ✅ Avoid this vehicle if you plan to travel beyond major towns or regional centers. The roadside assistance appears functionally useless outside urban areas — it only became active once the car was back in the city. If you’re considering this car for touring, off-road adventures, or remote travel, be aware you may be left completely on your own if a breakdown occurs. ✅ Assess the service network. GWM’s service and support network has proven unable to handle major failures, reasonable repair timelines or provide responsive, helpful communication. You may find yourself without a car — and without meaningful updates — for weeks or months at a time at significant financial cost. Final Thought I truly wanted to love this car and when it’s working it was great — but when things went wrong, I found myself completely unsupported. In all honesty, I don’t think I can ever trust it again given the brakes can just randomly stop working and there is no way I would be putting children in it for this reason. In summary, the vehicle appears to have a major safety defect, the repair timeline is completely unreasonable (tells me they have no idea what’s gone wrong?) and there is next to no service, support or assistance despite the promises. If you’re considering a GWM vehicle, make sure you go in with eyes wide open, especially if you plan to drive beyond the city, need reliable support or can’t afford to have it off the road for months at a time.

AVOID LIKE THE PLAGUE – This is a review about the GWM dealership in Adelaide. Although the car has some issues, such as a radio that won't tune the AM band, over sensitive… Read more

safety features that can't be permanently disabled, and, rather stupidly, only one key fob. My main issue has been with the dealership. I have enjoyed driving the car. It is well done especially considering the large number of features for the price point. I find it extremely comfortable to drive, compared to other cars even with much higher comfort ratings and reputation. Even after recent major spinal surgery it has remained comfortable, and, unlike my custom recliner, cuased no problems, even at the surgery site, so pleased in general with my purchase. However, I AM ABSOLUTELY DISGUSTED WITH THE TOTAL LACK OF DEALER AND MANUFACTURER SUPPORT. dESPITE PROMISES TO HELP RESOLVE SOME ISSUES, SUCH AS THE RADIO, THE DEALER HAS FAILED TO RESPOND TO MULTIPLE CALLS, AND EMAILS. I then complained to the company, on at least 3 occasions and have yet to receive any response. As much as I quite enjoy owning and driving the car I would suggest that YOU AVOID THIS COMPANY LIKE THE PLAGUE. They seem to have no idea what support is once they have your money.

If you live rural, do not buy GWM. GWM INTERESTED? IN HELPING ME ?The closest agent for a GWM vehicle extremely, costly, hundreds of dollars. Why?… Read more

If you have a warranty issue? the GWM agent is Tamworth, (Fosseys) - so you phone this GWM agent, (Sherri), explaining that your vehicle (UTE) is still under warranty, and the two front sensors for the wheels, is problematic, because a loud beeping noise comes on. Take the vehicle in locally to be checked, nothing wrong with tyre pressure or anything else. Told it was a faulty sensor. Now two sensors doing it. So phone GWM agent at Tamworth (Fosseys) - I am told (Sherri) ute been to local mechanic - and its faulty sensors, - Sherri from Fosseys says, to bring vehicle into their workshop (twice on two separate times) firstly to get it checked, secondly to get it fixed. Problem is I live country near Moree, nearly 6 hour round trip, (12 hours travel in total) plus accommodation, and said to 'Sherri' Fosseys agent for GWM at Tamworth, - that I couldn't get there, until earliest 10am due to leaving re kangaroos/pigs problematic etc. Her response? "first in, first served", I explained that I would have to stay over-night and that is expensive, because its over $100 in petrol just travelling and twice that is around $300. Could she please book me in early? twice travelling, - plus accommodation $200 X twice, for reasons I explained to her. She said no. I said, " I recently, had a windscreen replaced, and got an appointment for a new windscreen, (while I waited)". Still no. So, I would never buy GWM again if I knew that warranty was so expensive, and I am posting this - so you understand - that you will be required, to not only big expenses in travel, but to stay in paid accommodation. So it is hardly a free warranty. Look on a map and see the huge wide expanse area of farming, nearly half of NSW in fact, which does NOT have a GWM agent (past Tamworth) thats nearly half of NSW. And in my opinion, a very poor agent, as well, in lieu of the fact they do not take appointments, so you the customer are in fact the loser. big gamble just sitting there hoping and waiting you get your vehicle looked at. If not, go back to paid accommodation and try again the next day. Added to this, I ordered a new Key FOB, (takes 4 hours to get lock copied plus remote into key) and same story, No, - I cannot book an appointment, (so another stay overnight). They will not do the two things either, in one go. Adding up, it all inclusive, of just under $1,000. I brought a new car two years ago from Fosseys, nightmare deal. (another story). Back to GWM agent Tamworth, Fosseys, re ordering a remote key for the ute, it took weeks to get an email reply, on request info for the remote key price - then more weeks followed after I replied to the email on payment and time/method required etc, I finally gave up, then out of the blue a text to contact them, re the remote key. (no sign off name/business, on text - I first thought it was a scam). So GWM do you know how your GWM agent in Tamworth is treating your customer/s? Probably not - your fault, if you don't know. But anyone reading this, be aware, - I am myself right now, in the process of trading in my two year old car, and my GWM ute, for a brand new vehicle, and already been to Inverell car yard, for a new vehicle. Why? because its so much closer to rely on the warranty if I need to get something fixed, plus, I reckon they are in the land of 2025, and book people in, for an appointed time slot, for services, warranties etc, - I do not sit there and be told - - "first in first served" - - very abusive practice, that does not take into account, a customers expense/s and travel circumstances. But certainly looks after Fosseys, methodology, of their inbuilt rigid structure/s. Just thinking of the time I am going to save, not to mention waiting around in a waiting room for hours, and also feeling as though a vehicle manufacturer actually cares about me as a customer. GWM hasnt done its research., they are looking after their agent - not the customer. my rego number is DI84DM. Any chance you can help and have a heart?