Best Asko Washing Machines

I purchased an Asko washing machine three weeks ago and the door latch has already failed, -the door will not close, making the machine completely… Read more

unusable.

For a premium Scandinavian brand at this price point, a core mechanical component failing within three weeks of purchase is unacceptable. This is not a wear issue, it is a factory defect.

A quick search confirms door latch failure is a known recurring issue across the Asko range, which raises serious questions about quality control.

I am currently seeking warranty resolution and will update this review based on how promptly and effectively Asko responds. At this stage I cannot recommend this brand to others considering a significant appliance investment.

This company is extremely disappointing to deal with. Firstly they would not deliver the machine to my home address in Canberra City and it had to be… Read more

delivered to Harvey Norman for them to deliver - at additional cost of course! Then the machine failed within 2 weeks of installation. The door keeps claiming that it is not closed so will not begin washing. It was almost impossible to obtain satisfaction from the “customer service” and required repeated insistence that what was offered was not acceptable. A local Technician did visit quickly once that was agreed to but sadly was unable to fix the fault. Additional replacement parts were ordered but took longer than acceptable to arrive and still didn’t fix the issue. We now are waiting for Asko to contact us regarding replacement of the machine. Who knows how long this is going to take. I purchased a “premium” product at a price that is extremely “premium” however the service certainly is not commensurate with the price. I responded to an email request from Asko to provide a review to them which they then refused to publish because it was not “within their guidelines”??? Of course they would not want the truth made available to other customers so I will complete reviews wherever I can to assist others to avoid the same ordeal.

The old LG top loader had been on the way out for a while and finally bit the dust. Off to HN to see what to replace it. After dealing with the… Read more

customer service bloke, he did a great job, knew the product and we ended up with this in the car on the Friday afternoon.

We are a family of 4, with 2 active kids in the tropics.

Everything was working fine, and I was impressed with the machine until.... The following Friday morning, not even a complete week of owning this, I get Error 9.1 a leak error and the machine is locked with a load of towels in there. No visual leaks on the hoses, or around the machine, so internal.

Customer service assisted in how to get the wet washing out and drain the unit and logged a service call with the local agent advising someone would be in contact within 48 hours.

Monday I rang the agent, and they advised they were waiting on parts to come from Asko, first I was aware of this. I rang Asko and they advised they would be leaving today and didn't get out on Friday and hopefully would arrive by the end of the week. At no stage was the waiting on parts discussed.

So a brand new machine would be out of action the same time it worked, that is if it could be completed by Friday. Not happy.

I rang HN to speak to the customer service bloke and he is on days off, but another chap took my call and helped out.

Confirmation a day later they would be replacing the machine, as for a premium product this should not have happened and is not what the customer experience should be.

5 stars for HN and their staff for sorting out the issue.

1 star for the first Asko washing machine. For being sold on a product that is meant to last 12-20 years, and weighs 100kg, it felt like it would be a long term unit.

I'll wait to see how the second machine goes before re-reviewing the product.