3 (Three) Mobile

What an awful company to deal with. Finished my contract, was going to return my wifi router which I did at the nearest store as per their requirements. The store people had no idea what to give me as a receipt. In the end they photographed part of a return document, which I uploaded to a link given to me by Three. Now they say I haven't returned it and want to charge me! No, I will not be paying. Show details

Cancellation is a ball-ache – You can only cancel the contract via phone call. For 30 minutes, the customer service representative tried to convince me not to cancel before I finally got fed up and started raising my voice. The reason I left three was because I was moving to a new country. They read out the terms and conditions and I did not ask for a PAC code as I dont need… Read more

one as I was moving countries. Little did I know they kept charging my UK bank account which I no longer check as I had moved countries and had moved all money out of my account, I had only left enough money left in the bank account to fully close out the contract, which I agreed would take 30 days from the cancellation date to occur. 6 months later I get an email from the debt collectors requesting for 4 months of services (which I didnt use as my account was agreed to be cancelled). I called three mobile and they said they have no records of the initial call to cancel which at this point I GOT MAD, because how could you forget a 30minute phone call where you cancel the contract!? These calls are recorded and being a telecommunications company should no doubt have these records. Thankfully I had proof of the phone call thanks to my phone log, and made an official complaint to which they finally closed out my account.

Unreliable – Very unreliable. This service might get you stranded in troubled times. When you need it the most, it might stop working. You get no feed back from the customer service either.

8 years – Well in the beginning i was very happy with 3. At first i was a prepaid customer which was great value until i was spending alot of money so went on to a plan. I live in an area where they couldn't guarantee 3G coverage and if it wasn't in the 3 zone it would roam. This wasn't an issue for me as i was still getting coverage when it would roam. … Read more

6 months ago i started losing coverage especailly at home but also in areas where there shouldn't be an issue as its in the 3 zone. After several calls i was told they hadn't changed anything and that it should all be working and for my troubles they would credit me $15 each month for 3 months. Knowing i was heading overseas i was happy with that at the time. Over the 3 months there was no credit to my phone, when i returned i called and finally the credit was added. A week or so later the service was still no good, so i called back i had, had enough and wanted to end my contract so needed to find out the cost knowing i only had 3-4 months left it shouldn't be much. On this call i was asked if i still had the phone, that i was paying for in my contract. Yes i still had that phone why would've i changed?

This is when i was told that with the recent upgrades with 3 and Vodafone my phone was no longer supported (did they think to tell me that when this all happened, and why would you change so you don't support your customers products) With this they lady offered a phone to use until my contract ended, i figured this would be the best option at the time that way i would see out my contract.

The phone i received was a nokia in replace of a sony, i have been down graded big time. Along with this comes a new sim for that phone, which is vodafone, i think nothing of it as the phone just needs it to work. My billing cycle for 3 is due to end and of course that is when i am notified that i will now have to go to the new billing cycle with vodafone, so i will in turn pay 2 months worth of phone usage in the one month with no notice of this before hand.

I am sorry this is not what i asked for. I am not a happy person these days. 3/Vodafone have now lost my business, if you can't tell someone ahead of time that all this will be changing or that you no longer support their phone they are in contract to you with, then you have no consideration at all. All staff have been nice to speak. Not providing the service i am in a contract for and changing things without advising prior.

It was ok – As a mobile customer, I've been rather picky as well as being the sort of person that does not move around or have to do so just to get a better deal. I just want something that works and reasonably well. I've been with 3 (Three) Mobile since they were founded, before that I was with Hutchinson in association with Orange which was later bought… Read more

out by 3 (Three).

I signed up to a 9 cent talk $28 plan which was the best plan I was on and for a very long time enjoyed only paying 18 cents per minute as well as the additional 25 cents (don't recall exact figure) for the connection fee; as well as 300 minutes of free minutes on the same network and about the same in free SMS usage before extra charges were put into place. I think in today's changing economy, paying 18 cents a minute for a mobile call would probably entice a lot of people, unfortunately it was tied with the older company and the plan no longer existed. Until 3 (Three) was bought out by Vodafone and as of last year in 2011, my old plan was migrated over to a $29 cap plan.

I've had a few drop outs with this carrier, more so with Vodafone, although over the years when I was on 3 (Three), the plans did not have any data plans which is why I'm on a newer plan now just to use emails which is also important as well as other tedious needs. Competitive pricing Limited Plan features

Never had an issue at all - until Vodaphone coverage was introduced!!! – I don't know what everyone is on about!!! I've been with 3 since they first began and I've never had any major issues!!! I live in the hills, very close to the edge of good coverage zone, so coverage isn't always the best at home but never have any other problems with it - now they're on vodaphone network it's worse though. I had a call from… Read more

customer care asking if I was happy with the service and I explained I wasn't too happy and she then went on to say that vodaphone are building a new tower near home so it should be ready in about 4 weeks and because of the inconvenience, they'll waive my next bill - which they have!!! And that's the only bad thing so far - if the tower goes up and makes my service better again i'll be ecstatic!!!

I've been allowed to upgrade my phone every 12 months on 3, but I'm allowed 2 phones on my contract so I never had to pay any closing fees or anything!!

The customer service team in the call centre have always helped out with any queries, reimbursed any over charges and even waived charges at times because I've simply been a loyal customer.

Yes, there are fees for data, but only when I go over my cap limit and I never do!! Facebook is free anyway and that's what I use most of the time, but I do use it for banking and google etc... Not so much u-tube as they do use quite a bit of usage sometimes...

I'm actually looking to upgrade my phone to an iPhone 5 when they come out but 3 have told me they're no longer upgrading and that I have to transfer to vodaphone to do so - but I've been with 3 for so long (7 or 8 years) that I'm really nervous to do so because I've had such a good experience with 3, I'm worried that vodaphone and/or any other provider may start screwing me over!!! Inexpensive, great customer service, reliable, ability to upgrade every 12 months, loyalty rewards Reception could've always been better, wish vodaphone never bought them because reception is worse (but hopefully that gets fixed by the end of this month) but that's it!!! No major issues whatsoever!!!

Generally good service, responsive – I've been a 3 customer for quite a few years now, and have changed plans and handsets a few times along the way, as well as added and taken off accounts for my kids. On the whole, they have been pretty good. Account inquiries always followed up and actioned. I've had credits applied on a few occasions with a minimum of fuss when they've… Read more

acknowledged a mistake or there has been some confusion. Online / phone contact is always best; instore tends to be a bit slower due to the inevitable wait for the person in front of you who wants to check out the 1,279 different plan options. Their QVB store in Sydney always very helpful - good product knowledge.

6 years of 3 service. that can explain something! – To be honest, it's good 3G services. Nothing too fussy or serious. Yes, the customer services can frustrate, but look at the general, all telcos customer services are bad. So can't compare. I had been on 6 years. No complaint. But, unfortunately they merged with Vodafone. So that was the stupidiest move. Now they are gone. So am I. 3G is ok,… Read more

though slow, but not complaining here. Roaming, well, that's why they were cheap (as compare to Voda,Optus,Telstra)

Its ok – Been in contract for 18months with $49cap, never get much trouble with the service, good coverage here in Perth. The only problem i had is, they didn't give me an alert when i exceed the cap limit.. too bad they going to change to Vodafone network and service, as i had bad experience with them in the past.. Fast internet, always get 5 bars on signal, no pending message No usage alert

Vodaphone takeover – Ever since Vodaphone took over 3, there has been lousy reception, frequent drop outs, overcharged accounts, wrongful claims of unpaid bills, phantom downloads and most unhelpful "support" staff. 3Care should be renamed "3 don't care". After 10 years with Orange, then 3, I'm finally giving up and going to a real provider, not a sham.

Really Average – I have been with 3 Mobile for 2 years because I'm too lazy to get another SIM card. I get almost no reception in my house in Kew and if I make a call voices will be choppy and then it will drop out. My housemates who are with Telstra get good reception. The data seems to work okay most of the time and everywhere except my house seems to get okay… Read more

reception.

I go over my $49 plan quite often and sometimes have to pay $70 or $100.

I would not recommend this SIM card however there is nothing especially bad about it if you can stick to your phone limit.

When I am not so lazy I'l be switching to prepaid on another network.

speed or lack of it – the start when three was run by itself it was adequate .. just ... but thinking back we went for a dongle type to tour around tasmania. the trip was great and apart from hobart and launceston there was no coverage at all.did i mention i'm in a plan ... not happy.. and now 5 years on since vodaphones taken over, the speed has dropped by 2/3… Read more

terribly slow... locks up etc ...we will be ceasing this "service next week" 39 per month no service in most of Australia except capitals

Joining 3 Mobile: Worst thing ever – I received a bill of $1800 late 2011, a massive increase to my already high existing bills (I was always under my cap but somehow had to pay $230 per month). 3 Mobile told me I had used 4GB of data on my phone, IMPOSSIBLE because I had perfectly good, cheap unlimited wireless internet. The customer service I received was some of the worst I'd ever… Read more

receive - condescending, rude and kept cutting me off when I was talking. The woman I talked to said I didn't know how to check how much data I was using.

Reception is terrible. I worked on the 24th floor right in the heart of Melbourne and would not have reception.

Overall, I highly recommend people DON'T sign up to this provider.

Terrible reception, constant increases in bills, appalling customer service.

6 years – Been with 3 for 6 nearly 7 years had same email address from them the whole time, On the 5/10/12 tried to log in couldn't, I then called up to find out my email address had been deleted along with all my stuff on there. got told there is no way of retrieving any of it. Not impressed or happy! They deleted my personal email!

Will never get a contract again – I was using prepaid for a long time, and didn't really have any problems with that. Then I switched to a 2 year contract, and have had no end of difficulties. I will never get a contract with them again. I'll be honest - I didn't keep up with my payments after I lost my job. But after getting back on track with that and having my phone… Read more

re-connected, they had kept my internet disconnected - even though they were still charging me the same. I got a letter from them partway through saying that, as requested, my phone number was being deleted - even though I had never asked for that to happen, and with a $300 fee. I spent a long time trying to explain to the customer service person what the problems was.

They said when they disconnected my phone that they had tried everything they could to reach me. Which they hadn't - they had my phone number, and the only texts I have ever had from them were notifications that my phone would be disconnected, and I've never had a call from them. Not only that, once you get that text, you're unable to log into your online account to check your balance (which isn't included in the text) or your bpay details (again, not included in the text). So if, like me, your email address is hotmail and they've stopped log-ins to your account because of their virus problems, your only option is to get another phone, spend hours on hold, and ages trying to explain to someone what you need to know.

Mostly, the customer service people have been very polite. However, I did have one hang up on me when, after he had been pressing me for my credit card number, I asked for a moment to work out if there was anything in the account to pay for it.

Local roaming charges terrible – Not to be confused with 'international' roaming that one has control over. This providers coverage was awful and would constantly roam to utalize Telstra. Consequently we were paying up to twice the cap charge every month for usage that would otherwise have been within the cap with most other providers. Worst ever. Local roaming charges. 3 relied… Read more

on Telstra for coverage and needed local roaming to cut in and out. I'm in inner Adelaide and coverage was very poor.

Very bad experience – I had so many issues with three. Lots of connection problems even though I live in the middle of the city. No free Internet even though it was supposed to be included in my contract. Had great difficulty cancelling my contract even though I reached the end of it (two yr contract) - first two times they just hung up on me. Third time had to battle… Read more

the inevitable persuasion to sign up for something else, then when I finally got them to cancel it they would not allow me to use the phone for the remaining weeks for which I was still paying! To top it all off, my phone which I paid for is useless. The unlock code they provided does not work, when I tried calling them it took several calls and redirects to finally reach the person who could help. He finally mumbled something (not sure what he said) and promptly hung up! Customer service hanging up on me has been a very frequent experience, and after spending hours on the phone is incredible frustrating. I cannot go through that process again, I give up, and will throw my phone in the trash and get a new one rather than deal with them. Was also unable to get my original nr transferred. I will tell anyone and everyone that Three is the worst company I have ever dealt with.

connection, misleading subscription, worst customer service I have ever experienced by far

Giving credit where credit is due – I am really confused as I have been using "3" for about 5 years and have always found talking to the Indian customer service people very courteous. Always asking me if it is ok to put me on hold or calling me back on a day when they have found out some information to solve my problem e.g. I wanted to copy an SMS from my phone to the computer. I… Read more

must admit that the first person told me it couldn't be done but I knew it could so I called another day to speak directly to a technician who asked a higher level technician.He asked me if he could call me back when he could find out how to do it and then he called me exactly on the hour and day he said he would.

Today I called about being charged double for the last 3 months for my mobile broadband. After reading all these 1 star reviews listed here I was quite concerned to call the "3" customer support team...what they would say to me.(i read about the guy being over charged $77 and taking legal action to clear his name. Can he talk to three about coming to some amicable agreement because it just doesn't seem fair or just.

But when I spoke to Terence customer care today he said that there had been an error and he would credit me for the next 3 months.

So if you have problems maybe he is the man to ask for.

I guess the only thing that would be keeping up with other mobile internet and phone companies is that "3" doesn't have a SMS reminder that the monthly bill amount is going to change and no SMS reminder that the customer has gone over their monthly data limit which can be hundreds of dollars if you are completely unaware.

I hope this helps. couteous staff, good coverage (it works on Moreton Island in Qld), compatible rates no sms reminder that bill amount was going to change, no sms reminder that customer has gone over data package

Unsecure, unreliable and rude! – Every time I call 3 customer care, I get transferred to their Indian call centre and their customer service skills are an absolute joke. I've been lied to by customer support, I've had my service randomly shut off or cancelled on numerous occasions (due to their own internal errors) and just recently, their cancellations team authorised an illegal… Read more

phone port of my number to a different provider and refused to take responsibility for it. Not only was my service down for 48 hours, but they also gave out my personal details to a random hacker and failed to ask any appropriate security questions to protect my privacy. I've now had to file a police fraud report, cancel my credit cards, freeze my bank accounts and make a formal complaint to the Telecommunications Ombudsmen! Avoid 3 Mobile! They're absolute [censored word removed]!

Bad customer service, bad coverage and offers no security on personal information.

It's ok, but would look for something else – I've been with 3 for almost 3 yrs. At first it was looking ok and relatevly cheap. But since many new products came into market with better features. They use Vodafone network but with worse customer service and worse reliability... If you're a low mobile user, who knows how much you use everyday (there's 24 hrs delay to see how much is used),… Read more

then its ok. However, most people go over their plans and nobody likes extra charges. Internet connection is terrible and network coverage is not the best either. Free access to news and weather Unreliable, relatevly expensive, poor internet conection with super slow speed

Not as bad as everyone says – I have been a 3 customer for the past 3 years. I've always found the instore customer service to be fine (apart from the long wait to be served). Reception is ok where I live. I get reception in most parts of my house and local area. Ive only ever had one problem when they overcharged me, which was when i went onto a new plan and they… Read more

continued to charge me for the old plan, however as soon as I called and spoke to an Australian operator they changed and credited my account with the money they had over charged me.

Overall Ive had a positive experience. All phone companies are the same. Most will have poor reception in some areas and all will make mistakes. Just gotta find the ones who will admit to their mistakes.

Im now shopping around for a new provider only because I want an Iphone 4s and they dont have a plan which suits me -plus I hear horrible things about vodaphone & not willing to sign up to vodaphone. Affordable. Easy to read billing. Decent Customer service Poor reception on the odd occasion. Expensive exit fees.

Terrible – I signed up for a phone + plan that seemed to be one of the best on offer - a quality phone (if you trust eBay sellers) and at a great monthly rate. I even congratulated myself on doing so much research. While I was busy telling myself (and everyone else in the office) how clever I was, the date I'd nominated to take delivery of my new mobile… Read more

came and went with no contact. Now 3's website allows you to nominate a delivery date, suggests you allow 3 - 5 working days so I thought I'd be reasonable, meet them half way and allow 4 days. How did that idea work? Weeeeeell, today is the 8th working day and I still hadn't heard anything so I decided to call. On my first attempt (while at work, sorry about the phone, Boss) I waited for 18 mins 43 secs before I had to hang up or miss my bus. On my second attempt (from home, sorry about dinner) I waited 28mins+ before speaking to some poor soul who didn't even have the courage to apologise for the wait. Imagine working in that Call Centre? uurgh! Anyway, my advice is to make sure you have a sense of humour handy if you ring because, just after the operator answered, he said he'd need to put me on hold "for a few seconds" and asked me if I'd mind...but he was gone before I could answer...would I mind?...after 28 mins of listening to the same two recorded messages over and over? Would I mind? Was he serious? So, I'm making it official here..if I have to ever again listen to Adam Gilchrist's recorded message say 20+ times "Hi, this is Adam Gilchrist", things could get ugly. And I bet Adam doesn't wait 28 minutes listening to himself if he needs to call. Can you imagine the Captain of the Aussie Cricket Team waiting in a 30 minute queue? Let's hope that '3' employs enough staff to be able to answer calls in a reasonable time frame and SOON! Meanwhile, a special cheerio to the bus driver whose bus I nearly missed. He was nice. Oh my gosh, what have I done? I'm struggling to find one "pro" for this heading and I've only been a 'customer' for 10 days! Maybe the pro is the very reasonable phone + plan that I decided to go for after comparing hundreds of offers. Why oh why didn't someone warn me about the horrendous delays when trying to contact '3'? aaargh! It's been a nightmare already and I haven't even received my mobile yet.

Absolutley Ridiculous – How these people managed to get 1 million customers with their terrible service i will never know. i finished a two year contract with three and 3 months later they were asking for $800, i paid it off and asked for a bill in the mail so i could review charges. They refused. Now a Year later they send me another bill for $300. I refused and said… Read more

i want my bill they never sent it, then i had a call from Australian Debt Collectors and was forced to pay the amount, (i dont want a bad credit rating) These people are the worst of mobile services i have been happy with my Telstra contract for the last two years I will never use this service ever again.

Horrible customer service and when i tried to leave three to switch the telstra they refused to send me my customer code to leave. after i sought legal action against them they finally gave it up.

If your thinking about joining three, dont they are Horrible Not even worth one star!.

Worst Customer Service! Nightmare with bills! – I had a terrible experience with 3 as a mobile provider in particular with their 3 care department. When I wanted to end my two-year contract, they made it hard for me to get my customer number with stalling tactic. And then the bill nightmare begun as soon as I transferred my provider to another company. They charged me for things I did not even… Read more

know and to make it worst, I was not able to check my bill on line as they have denied my access to my3, an on line account for 3 customers. I Visited one of their stores in my city but I was advised I had to call their call centre. When I called their 3 care, the staff I spoke to was rude and unhelpful. I had to call again to get an answer. 1.5 months after my contract cancellation with three and I received a bill for a mysterious amount from 3 despite I have already joined and rolled over my number to another provider. I called 3 care and none of them could see this amount despite it has already been charged on my credit card. They kept telling me that it was an attempt of payment yet... how could it be an attempt of payment if it was already debited out of my credit card?

Stay away from 3 if you can but if you really have to use 3, do not ever set up direct debit payment as you will not be sure as to how secure they are with your details and make sure you utilise Australia post payment option instead.

Nightmare – In the past several months, my bill always over by $100 - Then this month I found that my bill has been over by $350.- just in few days? I believed I didn't use my internet services that much. I've request for the details of my internet usage but they refused and advised that "you pay on what you used". Worse response and nightmare! I have… Read more

used three for almost 4 years with no issues and recently they are rip me off!. After they join with Vodafone, the services and the billing are the worst and it's very hard if you want to quit and move to another provider!!

Rip off on billing, Worse customer care!

Worst reception, excessive overcharges – Three mobile is a terrible carrier. My plan with 3 at first seemed inexpensive on paper, however I am always over the cap, despite the fact I do not use my phone excessively. However, by far the worst aspect is the horrendous reception. There have been times I've been within a 5km radius of Sydney CBD and have had no reception with 3. My phone has… Read more

to default to roaming! The rest of the time in my inner city suburb the reception is precarious at best. On top of the excessive charges, I am charged even extra since I have a fair few times been forced to make calls while my phone is on roaming. The coverage in rural areas is more often than not non-existent, even in large towns and regional cities! I was on holiday in the Ulladulla district on the South Coast, which has a population of at least 15,000, and I had more or less no 3 reception for over a week! I'm not looking forward to seeing my next bill with extra roaming charges...

Bottom line is, avoid 3 at all costs. No matter how good the plan looks on paper, avoid this carrier like the bubonic plague!

Everything: reception, pricing

Can i choose zero stars! – Have been with 3 5 years due to overlapping contracts. Every time I have had an issue I have called a liar by customer "care" operatives. The last straw was when I rang and asked about international roaming. Was told the rates and I made the decision to use my phone as we were stuck in a hurricane. I asked specifically and documented answer to… Read more

"are there any other charges that might appear on my bill if i use internet roaming overseas?" they replied no, we have told you all of the roaming charges.. I came home to a$900 bill as 3 didnt provide coverage where I was.. Am I wrong in wanting that information in response to my question? When i queried this they replied.. we don't need to supply that information!

My latest issue (today) was calling up to cancel my contract as an operative had told me today was my final day of contract. I was again called a liar as my contract actually finishes 2/12/2012! meanwhile friends and family have left 3 on my advice and their experiences and now i have to pay for phone calls to them on Optus!!! 3 deny that i was told that date and there is nothing can do!

Don't go near 3 or Vodafone no matter how good they look!

Everything - customer service is disgusting!

Avoid this mob at all costs – Just don't do it, however good it looks on paper, just don't. I was on a 2GB/month plan, but when my nephew used it for a couple of days and sent my monthly usage to 4GB (twice my usage)I was slugged $500! OK I know it was in the contract that I would be paying x amount for each 1MB over my total...but $500! (I'd have thought $50 reasonable). On… Read more

the strength of that I cancelled the service as as soon as the contract was up. But that was where the problems with this shower really started because cancelling a service and PAYING IT OUT IN FULL with this mob doesn't mean jack to them. Even when your contract has expired they continue to hit you with charges and when you don't pay them they carry them over to the next month and hit you again and again. Two months after the contract had ended I received a bill stating that I owed them $0.00. The next month I somehow owed them $7.61 + a $16 dishonour fee which by now has been progressively compounded to $77. I called their credit dept for an explanation but might have well not bothered because the operatives there are highly trained in the art of customer confusion and avoiding the issue. I'm now on my final demand before legal proceedings and have also been threatened with credit blacklisting etc. And all this occurred after the service was cancelled and paid up in full. The whole episode is currently before the TIO. In short, this is an extremely poor business model, and probably the worst company I've ever dealt with. Avoid them like the plague!

High prices for going over usage, extremely aggressive and rude customer service, these people are nothing less than thieves.

Service is always cutting out – Almost everyone has a mobile phone these days. I'm on a plan with 3 which is part of vodaphone. I hardly ever get a strong signal to enable me to make calls and I certainly can't get any reception when I'm on the north side of brisbane where my daughter lives in North Lakes. They need to get there act together or I will leave them. They have good plans Bad reception and always cutting out

worst mobile company ever! – Congratulations three. You have not won the award for the worst customer service I have ever come across! From not delivering on contractual agreements to rude and disrespectful customer service operators, faulty equipment that you want service and exit fees that are higher than the contract itself! Your lack of replies on your contact us web… Read more

site and pathetic excuse for a call centre and lack of service outlets where I can talk to a human has led me to place this on every Facebook page and product review web site I can find!

Zero stars, I do not LIKE and I would not recommend to my friends. Zip, Zero, nada, NOTHING! They wont honour my contract, its that simple!

Terrible – Pathetic Customer Service... It tells you a lot about this mobile company when they are willing to set up their call center in India... and yet it takes an hour before someone will actually answer your call... hire more Indian plz... If I were a billionaire i will take over this company and fire all the staffs from the CEO to the… Read more

salespersons.. Pros??!! This word does not apply to 3... Everything from the customer service to the salespersons...

very poor customer care – I'm on the phone to customer care and have been transferred 3 times. The call timer reads 48 mins 50 secs and counting. Enough said!

a scam operation disguised as a telco – bad. bad. bad. crap. crap. crap. useless. useless. useless. rubbish. rubbish. rubbish. I guess that's why they're called Three. Take any word you can think of to describe something truly dreadful, say it three times, and you get a sense of what it's like being a customer of this company. As far as I can tell, their business strategy goes… Read more

something like this.

1. Locate a country with a government that is too gutless to set up some decent consumer protection laws regarding mobile phone contracts, pricing and disclosure obligations. Then set up shop.

1. Create some quasi-fraudulent advertising to trick people into signing contracts.

2. Hide all the important stuff in fine print, behind a complicated pricing structure, and say things like "$600 worth of calls per month."

3. Set up some call centres in India and staff them with cheap, untrained people.

4. Wait for the bucks to roll in and have a good chuckle in the boardroom about how easy it is to fool people.

I suggest setting up a dedicated Three Sucks network. Maybe those fat cats at Hutchison Whampoa in Hong Kong (Or their holding company Cheung Kong) might get scared that they're gonna drop a couple of $billion, get off their fat shiny butts and do something decent for a change.

Will never ever go with three (or vodafone) ever again – Recently finished my 2 year 3 plan, throughout the whole time the customer service was terrible. I never had reception, I was charged extra whenever my service was roaming (which was all the time because three has absolutely none of its own service). When you call customer service you are on hold for ever - You would think one pro of outsourcing… Read more

the customer service centre would be they could afford enough staff to answer phones. I walked in to the three store at my local shop and asked them to look up when my contract is over - they said they couldn't and I had to call customer service. Makes me wonder what this company is doing? I think this acquisition by Vodafone hasn't done anything except sideline three customers so that they can get even less out of their service - don't fall for their lies of an upgraded service.

Absolutely everything!

Terrible customer service and billing problems – had a teenage sons mobile phone account with 3 for two years - during that time I've felt like I was constantly on the phone to their customer support - terrible queues - was usually on the phone for at least half an hour each time! I recently switched over to the vodafone infinite plan which 3 offered me to do as I was two months away from… Read more

finishing the contract - so no more 3 service since September - but they are still debiting the account - and so are vodafone (which they should be) so now I'm paying for 2 accounts - I've popped into 3 stores - they now say they can't recognise the phone number as it was ported to vodafone - try phoning the call centre - terrible - It looks like I will have to go to a bank and close the account - just to save the money that they shouldn't be taking - when the vodafone contract is over I will be closing it and taking it to Optus prepaid - much better option!!

bad customer service , still debiting from my account 3 months after service stopped - they owe me $150 !!!