Reviewer Photos & Videos
CANT SEEM TO QUOTE ACCURATELY
Recieved a quote for 2 hours then billed for 4 hours. Says they didn't realise it was 2 story but I don't see the relevance as still only 26 sq house. House was already clean as we use a cleaner anyway and only tried them as they were cheaper. Quite disappointed as there just wasn't 4 hours work there. (plus they could have called before going overtime)
We had Nicholas and Natali cleaning our apartment for over 3 years. They were always friendly and did a great job. Hoping when we return from travel to be able to have them back. Thanks for everything!
Ordered end of lease cleanner. Travelled 276 kilometres to be at my.old unit by 10am.
Cleanner phone to say running late wouldn't be there until after 11.am.
11am arrived no cleanner. At 11.45 cleanners arrived 2 men in a small hatch back with a vacum cleanner in the back.
Once shown the unit to clean
I was told thst it will take 10 hours two men 5 hours each
Over $600 l said ok go ahead ...I was then told by the cleanner my unit will be done over 2 days l said that's ok One cleanner then went on to say that the boss told them to tell me that they will not be doing the job because it's to big of a job find someone else Called absolute domestic l told the the lady that answered the phone what happened the employee that answered the phone of absolute domestic apologize for my inconvenience and went on to say the company are not the boss they get the work for the cleanners then its out of their hands how cleanners conduct their job. The employer of Absolute domestic went on to say they will try find somebody else to clean my unit in the meantime l can look for someone else to clean my unit as well I did end up finding someone else that is coming out tomorrow morning and quoted hafe price with 10 times better service.
Long term customer
Bec is a professional housekeeper whose work is thorough and consistently good. She is prompt, helpful and courteous. I have used Absolute Domestics fortnightly for seven years. It's an excellent service.
I booked your service for my daughter just home from hospital with first baby.
Your prompt attention, professionalism and care made her life easier in those early weeks
Such a consistently good service
We have had a few cleaners with Absolute Domestics over the years and not only have they all been great at their jobs, and super friendly but the customer service when we call up head office is always efficient and friendly too. Thank you :)
Very bad costumer service
I have booked three times and three different times I have been told from the office that they will get someone to come and three times no one has come the office tells me they will be in touch and never call me back very frustrating and time wasting
I have been very happy with the service I have received. All of my cleaners have been reliable and good.
Cost has been very reasonable. That is all I want to say.
Excellent help, just when I needed it
I needed short term assistance after major surgery. Anita provided it at times going above and beyond what I required. She covered all aspect of house cleaning, including the bathroom tiles which had nt seen a cloth for some time
Helen made my life easy!
Helen is a fantastic cleaner and just made my busy life so much easier. I only had to run her through what I wanted once and she got it right every time. Would not hesitate to recommend her.
Don't bother, cleaner was obviously untrained.
The cleaner seemed reliable initially and I had left clear instructions of what was expected, only to realise that he had spent 2 of the 3 hours on a small 1sqm kitchen.
He then attempted to finish up with vacuuming and had to be reminded 3x of the other tasks which were yet to be completed and yet left without vacuuming and mopping the main living area as clearly instructed.
Upon inspecting, it was clear that he had no idea how to clean. The glass in the bathrooms were left dirtier than even before the clean and the sinks were clearly untouched. The tables that I'd asked to be wiped were clearly left dirty. I had to vacuum and mop the house again due to the obvious shoddy job. Will not recommend.
First time with Absolute Domestics and I will continue to use them
This is the first time that I have used Absolute Domestics to do a 2 hour fortnightly clean in my house. Michael arrived on time. As I had an appointment in 2 hours he reminded me that I had an extra hour for free being a new customer and so offered this extra hour for his next visit. I requested that he do a detailed clean of my 2 bathrooms and powder room. The job was done quietly and perfectly in the 2 hours. I will definitely continue to use this service!
Just wanted to express my appreciation for Sharon. She is hard working, efficient and her attention to detail is amazing. She is a lovely person with very positive energy and my dog adores her as well. She works non stop, displays very refreshing initiative and already has made my home more manageable and less overwhelming uncovering items I thought were lost forever! I understand I’m paying for a service but nowadays that doesn’t often necessarily mean quality attention. So to have someone not just do the bare minimum and display the honesty, integrity and work ethic she does is outstanding and I trust she is valued within your organization as well. Thanks again Sharon, you are a gem x
Great customer service.
The team at Absolute Domestic Vic were always happy to help with any question or concern in a prompt & professional manner. The cleaners have been extremely friendly & always happy to accommodate your individual cleaning needs.
Clean was terrible, customer service worse
First clean they didn’t touch the wet areas as I had specially requested so 3 days later I had to pay for them to come back. It was very ordinary. Third clean, cleaner advised she was leaving and left my bathrooms in a disgusting state. When I text her about it she said ‘Sorry I missed it’. Addressed it with the company (took two emails to get an initial reply), they offered a free clean to which I accepted, and haven’t heard back. I then emailed requesting a refund of monies may be a more suitable way to settle my complaint and still didn’t hear back. Disgusting service.
Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
yes my cleaner uses my Enjo with no product
Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics
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