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The worst cleaning experience I have ever had. Beware : Never received a call from the company or cleaner when we requested the cleaning service . … Read more
This company hires contractors to come to your home and I was charged for 3.5hrs despite CCTV at my home showing only 2 hours of cleaning took place. Did not complete a full clean of the home, dust on surfaces , stains visible and glass not cleaned throughout the home. When I tried to Contact the company it went to a QLD landline straight to voicemail . The response was rude and completely unprofessional . Apparently the cleaner was no longer contracted and they were unable to issue me a tax invoice and blamed me as the customer that I took too long to complain . Don’t think anything more needs to be said . Would give zero stars based on end to end experience.
Follow-up · My home cctv footage shows the cleaner using their own product instead of the ones we had provided when he arrived & charging us for 3.5 hours instead of 2. Arranging a new cleaner to clean the home for the 3.5 hours we paid for would have fixed the situation. DO NOT use this cleaning company - these cleaners are not employees of the business and… Read more
Follow-up · - What did the cleaner say onsite? The cleaner at the time did not say very much onsite when we showed him the cleaning products we had provided. We left the home to allow him time to clean - How did you document the cleaning time? We have video… Read more
Positive reviews
Sasha does a great job. She is thorough, punctual and communicates well. Now that I cannot do all the cleaning myself, I look forward to Sasha making my home sparkle. Show reply
I’ve started regularly using this service with Minushi. She has been fantastic. She is a great communicator, hard working, and finishes on time to a great standard. I find her incredibly trustworthy which is important when you invite someone into your home. I would recommend her for any future cleans. Show reply
I’m working at Absolute Domestics as a cleaner,I have been working here for almost 3 years.I really like this company,because there are flexible working hours and an excellent team manager,support team. Show reply
Negative reviews
So angry, had cleaner allocated who withdrew before starting, failed to return the key so no service but have $200 expense to change locks. Tried again but second cleaner never contacted me. Not sure about this company but cheaper is not best.
Hi Merrin Thank you for your feedback and… Read more
To start the cleaner did not arrive at the scheduled time and arrived *hours* late with no updates on her arrival time. Booked a spring clean George the arrival of 2nd baby. I asked the cleaner to focus on bathrooms and kitchen. Bathrooms were not cleaned properly with 2 cleaners there for hours and certainly not a “spring clean”. Bathrooms were… Read more
not terribly unclean to begin with either as I did a wipe over before their arrival. The cleaners explanation was that they ran out of time. I could understand if we asked them to clean the entire house but alas, we did not.
I actually had to clean the house after the cleaners left.
After calling, the customer service was completely appalling. The manager(!) said she didn’t understand why I would bring to her attention the reason for wanting a spring clean and that a (falsely advertised) service we paid for that was supposed to relieve a certain amount of workload actually did not alleviate this task for me at all. I was happy to resolve with either having the house actually spring cleaned as advertised or to be reimbursed to the cost of a regular clean.
Do not be fooled by the false advertising on this website. You will pay for a spring clean but receive a below average wipe over service. And on top of that a totally lack lustre and not customer focused response. Absolute Domestics has no integrity in the delivery of its services. Do not waste your money!!
Hi Pip We are so sorry to hear that you did… Read more
I’d love to be able to review the service but the cleaner never completed the clean. Received a text at 11.25an stating that she had a sore tooth and had to go to the dentist and could she complete the clean the next day. As it was an end of lease clean that was impossible. I did ask her if she would definitely turn up for the Sunday clean and no… Read more
reply, I understand people get ill but to have no back up plan is pretty pathetic. I emailed the company telling then what happened, that was Sunday, it’s now Tuesday and no reply.
Wouldn’t recommend. Wouldn’t use again Unprofessional Avoid, book with another company
Hi Susan. Thank you for your feedback. We’re… Read more (+1 reply)
Recent reviews
Ramandeep is a wonderful cleaner. She is kind, quiet, and very reliable, always on time and completes her work exactly as requested. I really appreciate her effort and would happily recommend her to others. Show reply
Chimi Dorji is an excellent cleaner. He is thorough and flexible in all the tasks he undertakes. Chimi is also courteous and efficient. He is reliable and has been able to accommodate changes to schedules. We have no hesitation in recommending Chimi. Show reply
Love the fast service you provide.. and issues with any cleaners - domestics act immediately. Unfortunately going on MAT leave so pausing services until a later time. Thanks soo much for everything. Show reply
Great company full of lovely helpful and trustworthy cleaners ! Best pricing I can find online when it comes to a cleaner. I paid $65 for my first clean! Usually it’ll be $93 which I’m more then happy to pay to get back the time I need on the weekend to rest as I’m a cleaner myself to! Such an amazing service. Show reply
⭐️⭐️⭐️⭐️⭐️ We couldn’t be happier with the cleaning service by Stephanie and Alireza! From start to finish, everything was professional, thorough, and stress-free. Our home looks and feels amazing—every room was spotless, and the attention to detail really stood out. They were punctual, respectful of our space, and went above and beyond what we… Read more · 1
expected. It’s such a relief to come home to a place this clean. Highly recommend to anyone looking for reliable, top-quality home cleaning!
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Stephanie and Ali started cleaning for us in November 2025. We had another cleaner through Absolute Domestics that had finished up. The change over was seamless. The cleaning done by Stephanie and Ali is next level. They clean on a Friday and it looks so good I don't want to cook dinner and make a mess!! ;) We have an indoor only cat and they… Read more · 1
are so careful to make sure that she doesn't get out or get locked into any cupboards or rooms. You know the saying about cats and curiosity ....
I would recommend this company and these cleaners to anyone who needed a reliable, efficient cleaner.
Stephanie & Ali have been cleaning our house for almost 18mths. They come every fortnight and use their own products and equipment (I happily pay a little extra for this). We only pay for a 1.5hr clean, so they work fast. Comms are good and we always have a happy and professional relationship. It's always great walking into a clean house, one less thing we have to do over the weekend! Show reply
Chantal was amazing. She understood the tasks quickly and did a great job both times. She was punctual and very efficient. I would highly recommend her to anyone looking for a regular clean. Thanks Show reply
Stephanie and Alireza are v good. They quality of the cleaning is v good and importantly they are very strong communicators. They always advise in advance when they are coming and if there are any changes. They check in regularly on the priorities for the clean. Highly recommend Show reply
I’ve had Stephanie and alireza clean my house for a few weeks now and they are doing a fantastic job. Go above and beyond to get the job done and fantastic to deal with Show reply
Stephanie & Alireza great cleaners. Always checking what is my priority. Excellent communication. Very helpful and always looking out for my best interests to clean dust most efficiently and effectively. Very grateful to find such wonderful people! Could not find better. So conscientious and hard working. Highly recommend to anyone. Show reply
Absolute Domestics are excellent to work with. They always follow up promptly if a cleaner changes or if I cancel a clean one fortnight to check it was OK. Stephanie and her husband are my current cleaners and they are very professional and efficient. They care about providing a high quality service and are flexible when I have slightly… Read more · 1
different requirements on some occasions. I'm very happy to recommend their service, along with Absolute Domestics as a whole.
Stephanie and Alireza have great attention to detail and reliable, communication is great regarding arranging next and additional cleans which makes it easy. Great work thanks Show 2 replies
I have had a few cleaners that were not up to scratch but now I have Stephanie, I’m really happy. Her and her husband spend a great deal of time paying attention to detail which I asked for. They are quick, efficient, flexible and not disruptive. It’s very difficult to find someone who can meet my expectations but I know I have now found great cleaners. Highly recommended. Show details · 1
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Hi my name is Nancy, I had a great first experience with Stephanie from absolute domestics Victoria. I found Stephanie to be very thorough she explained everything to me what she was doing with no hesitation at all, she followed my instructions and understood them clearly. I love the house after she had finished cleaning it, smells beautiful and… Read more · 1
very clean. I would definitely continue on with Stephanie from absolute domestic. I would highly recommend them.
I would give no stars if I could. Stephanie and her husband gave the worst, most unprofessional service I have ever witnessed. One week later I'm still in shock by how aggressive Stephanie was. Initially she texted me asking if I wanted them to use their products at an extra cost or would I like them to use my products? To which I replied 'mine… Read more
please'. When they arrived, I had to push 3 times for her to use my products, then the next thing I knew she's brought back 3 buckets full of her products. Crazy! Then I explained I've had cleaners for 15 years and the job should take no longer than 4 hours or 2 people = 2 hours. I had also tested the timing and it took me 4 hours, plus I tidied the house in this time. They said it would take longer than the 4 hours, to which I replied 'That it is a 4 hour job and thats what I expect'. The husband began vacuuming (Should only take half an hour for the whole house) and Stephanie started in the kitchen. An hour and 20min later Stephanie was still in the kitchen and the husband was still vacuuming!!! In this time Stephanie had wiped down 2 benches, a stove, a sink and a toaster - the rest of the kitchen was dirty!! The vacuuming was a terrible job and took 3 x longer than it should. I called Stephanie out on this, as no moping had happened, no dusting, and she had only just started on the 1st out of 3 bathrooms. I said this is way too slow to get the job done, I'm not a professional cleaner and I can finish the entire job in 4 hours one person plus tidy the house at the same time. Because I called her out, she started yelling and left. This woman and her husband tries to take as long as possible and forces you to use her products making as much money as they can. This is a scam. Absolute Domestics said this couple have great reviews. I asked why haven't you given me the option to give a review? They said that it should have come through. 5 days later I still haven't received the review form. Clearly this is how the business gets mainly good reviews. Do not use this organisation!
Hi Emilie Thank you for taking the time to… Read more (+1 reply)
Worst communication ever experienced. Was difficult to get responses from the cleaner as well as the area supervisor. Cleaner was hit and miss. Always seemed to leave the kitchen uncleaned and focused more on dusting that was unnecessary. My last scheduled clean was Friday. The cleaner never showed and did not respond to my text 3 days earlier.… Read more
Also sent the supervisor a text earlier that week which they did not respond to. Called the company after she did not show only to be told she had quit a few days earlier. No notification was sent at all. My previous cleaner with this company cleaned the entire house without turning on a single tap! More training is required and better communication. Will not be using this company again.
Hi Kylie, We’re sorry to hear that your… Read more
First time using this service. Cleaner damaged shower head in ensuite and did not advise me of this at the time. Damage was discovered the next morning when the shower was used. I was also charged for 2.5 hours on a 2 hour clean. Customer service advised in writing, however they were not prepared to reimburse me for the damage or the overcharge. Extremely disappointed with the lack of professionalism. Definitely do not recommend this company. Show details
Hi Michelle, Thank you for your feedback.… Read more
Waste of money. I wish I read the reviews before I booked. Didn't manage to clean the kitchen because they ran out of time. 3 hours to clean two bathrooms and vacuum and mop. Didn't even clean up the rubbish that was clearly on site. Do not even bother booking them. Called the customer services to see if they could do anything and nothing, just said the cleaner spent that time cleaning what they could.
Hi, We’re sorry to hear that you were… Read more
I tried to book a regular fortnightly service without sucess, cycling six different cleaners through - two cancelled the day or day before the job, one never responded, two came for one or more fortnights but did not continue, and one who was terrible. I ended up cancelling the service but today have discovered they have charged my credit card for… Read more
this fortnight’s service. You cannot get your bank details out of their system and they are telling me the cleaner will have to pay me back. DO NOT USE THEM.
Hi Leanne, We sincerely apologise for your… Read more
- +7
The worst cleaning experience I have ever had. I wish I had read the negative reviews before I booked absolute domestics. I booked them for 4 hours and had to pay for 6 hours. They didn’t ask me or let me know if it was ok. I was present at the property so there was no excuse not to communicate with me. I contacted absolute domestics and sent them… Read more
photos of all the mess they left. My kitchen, oven and cooktop was cleaner before they came. Absolute Domestics offered to contact the cleaners and have them come back and fix. There is no way on earth I would have them back in my house. Unfortunately I can only show 10 photos.
Dear Cheryl, Thank you for sharing your… Read more
Absolutely useless. They will waste your time by doing a bad job and take your money. Try raising an issue with them and they won’t do anything. Will never recommend or use again.
Hi Benazir, We're very sorry to hear about… Read more (+3 replies)
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Hi, We do understand your frustration;… Read more