ALDI Gardenline Hoses Questions & Answers
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I purchased a Gardenline retractable hose in June last year. It has worked fine until today when I used the hose and when pulling it out the tension gave way and I could hear the spring unwind and now will not retract. I only had the hose out halfway when this happened. Is this covered under the 3 year warranty?
The wall bracket for my 30m retractable hose reel is to wide to fit betwee the reel housing brackets
“Secure-a-fit” leaking. Emailed address on warranty card twice with no response. Have now emailed ALDI but it looks like all they do is forward to the company.
Where can I buy a new inlet hose for my 30m gardenline retractable hose real
I have a gardenline hose reel and need to replace the hose to reel fittings. Where do I source this part.
ok hose is off the wheel inside the casing how to fix it
Where can I purchase a new tap to retractor hose fitting for my Aldi retractable hose?
Where can I purchase a new tap to retractor hose fitting for my Aldi retractable hose?
In my garden line water reel the red mark tape come out .it is not retract how to fix it
My PINK drip watering hose has sprung a leak and is spraying water high in the air out of it - spectacular, but otherwise, if I can’t fix it, will be just another pile of PLASTIC WASTE for planet earth. What’s the best way to seal it, and get a few years more out of it?
Is it possible to join two Aldi Gardenline 30m hoses together using any of the 5 pieces from the Gardenline Spray Nozzle Set? I can't figure out a way. Or do I need to obtain some type of male/male hose connector? Peter from Sydney.
The hose has gone past the red tape and won't retract, how do I unlock it ?
I tried for days thought it was locked forever but read the advice to pull from red tape, OMG this all of a sudden worked. So the answer is to give it yanks from near the red tape.
Yes tug from red tape, no closer to outlet
Can I get a gardenline foaming wash gun are they in stock and if so where can I get this. Thank you
Gardenline foaming wash gun
The hose has extended to show a red ring on the hose and won’t retract, how to I get the hose to retract ?
Hi, My Aldi retractable hose is absolutely brilliant! just one thing-the hose from the tap to the retractor has a split .. I would like to replace that small bit of hose. How do I open the casing? My one is about 5 years old and works perfectly except for the split. Many thanks. Cheers, Sue
Where can I get a replacement wall bracket for the Aldi Gardenline hose reel. Mine has broken off at the wall
When any Aldi product has broken I’ve rung them and everytime they have replaced broken part free.
Can I purchase a replacement toothed belt for rewind guide? Gary
Being ALDI, I doubt it. If still under warranty, they'd offer a refund or maybe a replacement hose reel if in stock.
I need one too ! mine some how snapped ! I have only had it a month !
I have one I bought and installed in January 2023 so out of warranty. The tap water pressure is good but the nozzle pressure is weak. It used to deliver high pressure. I suspected that there is a kink inside the enclosure that is inaccessible. It cannot be pulled apart. Customers mention replacing the hose with another brand hose but the enclosed case seems to be sealed with no screws to undo the case. I am unable to be pull it apart to get to the inner workings. How do I open the case? Appears no way to email Aldi or Aldi support about this and get answers. Can't see how I can explain this on the phone.
I've never tried to open one of these retractable reels, even our last one with screws, since there's no doubt a lot of energy wound up in a spring - a bit too scary even for curious me. If you've tried every pull and release fix, hot and cold weather, and tried it with the tap turned on and off, then maybe squirt water through the opening to sort of lubricate the wound-on hose inside. A wet hose does slip through the hand easily, so maybe it also slips on itself? If that doesn't work, then maybe go to the extreme with a decent squirt of WD40 through the opening?
It's sad to see so many having trouble with this ALDI reel since our 30m one is still working really well. There's sometimes a kink or two as I pull it out, but I get rid of these while using it and reel it in while lightly holding the hose to ensure it feeds in straight and grit-free.
Our old 30m reel was probably too much hose for the (20m?) casing and a slight mis-wind around the reel would create a bump that'd foul on the inside of the casing towards the end of the wind-up. I had to let it wind slowly and give it a tug the other way even few metres to keep it tight around the reel or it'd jam. Thankfully I've not had this problem with the ALDI 30m reel.
Hope you find a fix.
3 year Warranty’s, so take it back, with receipt.
Receipt well gone as thought warranty was only 1 year. I had a builder install it on my side wall of house so that would need removing so it could be returned. I just use another standard hose when I want better flow and I also have a high pressure electric unit (like a Gerni).
What is the warranty period on the gardenline hosereel?
In Australia consumers are protected by strong laws that guarantee their rights regarding products that they purchase here. Basically speaking, you can disregard the warranty periods (and often the conditions) that are specified by manufacturers, and instead replace them by a 'rule of thumb' - HOW LONG WOULD YOU REASONABLY EXPECT A PRODUCT TO LAST FOR? This, perhaps surprisingly, is the legally mandated threshold that manufacturers are obligated to abide by. For example, it 'would be reasonable' to expect that a new TV should last for at least five years without requiring to be repaired or replaced. And so THAT is your warranty period. I cannot state this more strongly, IT IS IRRELEVANT WHAT THE MANUFACTURERS WARRANTY COMMITS THEIR PRODUCT TO! IT IS IRRELEVANT WHAT CONDITIONS THE MANUFACTURERS WARRANTY STIPULATES! They are superceded by AUSTRALIAN CONSUMER LAW! And all manufacturers know this, look at the fine print on many products and you will see a CAVEAT EXEMPTING RESIDENTS OF AUSTRALIA from their warranty conditions. Apple™ provide a good example of this, look at any of their globally manufactured products and you will see a clear statement at the bottom of the product information/warranty card, that says 'Not applicable to residents of Australia'! Any product that you purchase, whether new or second hand, is AUTOMATICALLY COVERED BY AUSTRALIA'S CONSUMER PROTECTION LAWS! So, how long would the average person expect a retractable hose reel to last? Well, probably not quite as long as a TV, but maybe as long as a toaster or a kettle... 2 years, say? Have a great day!
The stated warranty is 3 years.
Yep! As Debbie S. says, “3 warranty”, so take it back and get your refund.
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