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Reviews

  • Build Stage
  • Customer Service
    4.6 (78)
  • Site Admin
    4.6 (67)
  • Timeliness
    4.5 (67)
  • Structural Integrity
    4.8 (57)
  • Plumbing & Waterproofing
    4.8 (54)
  • Electrical & Lighting
    4.7 (53)
  • Flooring
    4.8 (56)
  • Transparency
    4.7 (71)
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Jack P.

Jack P.Perth, WA

Professional and a great Experience

published

So far I have been working with Ben at Aussie Living and he has been nothing short of amazing. Professional and a great experience this far. Quick and prompt and he has been checking in on me throughout the journey. Would highly recommend Ben to any friends or family looking to build. Aussie Living has been great.

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Arnell Aguila

Arnell AguilaPerth, WA

Awesome

published

Aussie Living Homes had done a good job with our first home. We are very satisfied and would recommend them to others because they have high standards especially to first home buyers. It is because their team is more than capable of doing their roles. We never had a doubt having Aussie Living Homes for making it possible.

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Aussie Living Homes
Aussie Living H.Aussie Living Homes

Hi Arnell,

This is so wonderful, thank you for your kind words! We are so happy to hear you had a great experience with Aussie and no doubt you are enjoying your beautiful new home. All the best from team Aussie!

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The reviewer stated that an incentive was offered for this review

Sandy L

Sandy LPerth, WA

Kept in the dark - Deceived by Aussie living homes

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Exceptional customer service

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Lauren

LaurenPerth, WA

Mixed feelings

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Off to a Great Start

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We have always purchased established homes and we entered into this process for our son a little unsure of all the steps involved in the construction process. We were impressed with the sales representative from Aussie Living Homes. He was extremely professional and transparent with costs involved with the building process and was a wealth of knowledge for all the questions we fired at him. He recommended The Loan Co. as a mortgage broker who got a fantastic rate with the bank for the loan.
It is only early days, but so far it has been a seamless and easy process and we are confident this will continue as we have been kept well informed of the process so far.

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Hannah

Hannah Perth, WA

Stress free and well updated

published

Currently finished pre-construction of my home with Geoff Taylor and am very pleased with the journey so far. Weekly communication, flexible, approachable and kind.
The display show room is excellent.
I am looking forward to watching my home being built and the rest of the journey.
I would recommend Aussie Living Homes to anyone looking to build their home and would definitely use them again!

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Aussie Living Homes
Aussie Living H.Aussie Living Homes

Thanks so much for your awesome review, Hannah! We are really happy to hear that you have had a great journey so far and we are excited to see your new home come to life!

- The Aussie Online Team

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Taylor.C

Taylor.CPerth, WA

  • 2 reviews
  • 2 likes

Before you build.....

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Roimata

RoimataPerth, WA

  • 2 reviews
  • 2 likes

Amazing experience, couldn't be happier!

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From start to finish the process was smooth. Every query I had was answered and I always had someone to talk to every step of the way which was important to me.

I've been in my home for 9mths now and there is nothing I would change about it. I love it!

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Anna

AnnaPerth, WA

Dissapointment is an understatement

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Chanel

Chanel Perth, WA

Fine until you sign the dotted line

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Just falls perfectly into place

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I am very satisfied with the help of the whole team of Aussie Living Homes. My consultant Mr. Ray Hamilton has been very great in going the extra length to help me reach my dream to have my own home. From choosing the location, the ups and downs of preconstruction, and up to the building stage everything seems to have been in great timing and just falls into place and all throughout the process Mr. Hamilton has been so keen in guiding me. I have applied in a time where there is a great volume of people have built houses so quite understandably a few delays can be expected but overall the communication I got with the whole team has been great. I would totally recommend building with Aussie Living Homes. It has been the best decision I made!

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Aussie Living Homes
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This is so wonderful, thank you so much! We are so glad to hear that you are enjoying your experience with Aussie and with Ray. We are so excited to be on your new home journey with you, Francis.

Kind regards,
Aussie Online Team.

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Dreams Do Come True

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Lee

LeePerth, WA

Awesome

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Our experience has been very good so far great help from Geoff Taylor from the sales team. Awesome display homes and the pre start experience is fantastic. Really pleased with the regular updates as we move into construction hoping the experience so far continues. Would highly recommend Aussie Living Homes.

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Aussie Living Homes
Aussie Living H.Aussie Living Homes

Thanks so much for your kind words, Lee it's really appreciated. We couldn't agree more, Geoff is pretty awesome! We are looking forward to being on this exciting journey with you.

- Aussie Online Team

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Initially excellent.. then service turned poor

published

We signed up in October 2019 with [name removed] a lady who no longer works for Aussie living-she was absolutely fantastic, no ask was too much. Her figures and Mortagage repayments were also spot on. Then BGC took over and got rid of many staff, worst communication ever no answers anytime.

Edit : after reading our review the customer service representative contacted us. Following this we arranged a time to talk over the phone, he then missed our scheduled call. The general manger got in contact. He provided an apology and advised that they would pay for shelving in our living area which is appreciated.

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builttheinfinite
builttheinfinite

Thanks for your message. The general manager has been in contact and I have updated my review as he asked for.

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Darlene H

Darlene HPerth, WA

Dream Come True

published

Thank you to the entire team at Aussie Living Homes. Special thanks to my Sales Consultant Greg Marshall who helped with the finer details of what I was looking for in a home, my Pre Start Consultant Dennika, Client Liaison Natalie and my Site Supervisor Phil. The entire team has been friendly and professional and were ready to answer any questions I had along the way. My first time building has been stress free and I am am extremely happy with the workmanship and quality of the build. My financial broker, Richard Wright was very knowledgeable and explained everything during the approvals process. I highly recommend Aussie Living, their customer service and build quality has been 100%.

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Maddy

MaddyPerth, WA

  • 2 reviews
  • 1 like

Amazing quality for money! Look no further!!

published

In love with our beautiful new home built by Aussie Living. From the start they took our needs seriously, were not pushy, talked us through every process in detail, answered every question so quickly and the quality is incredible. Everyone we dealt with provided excellent customer service! Communication was excellent throughout the build, the advice we were given was extremely helpful and I wouldn’t hesitate to recommend Aussie Living to anyone looking to build! No hidden fees, amazing value for money. Our house looks like a show home but without the massive price tag. Thank you Aussie Living for allowing our dreams to come to life! We cannot wait to raise a family in our new forever home

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Mark

MarkPerth, WA

Second to none

published

*Well managed ,awesome people to deal with. As a first timer of building a house here in perth.
Workmanship is almost perfect, was surprised that they only took them 4 months to finished our house. Nothing more i can say but we're truly satisfied with the outcome of our property. Big thanks to all the staffs that guide us and help us trough the process of building our very own home.

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Liam

LiamPerth, WA

Super Easy! Great service!

published

The entire build process was very stress free! The quality of my home is better then I expected with a fantastic finish. The service throughout the entire process has been astounding! Always been able to get the answers I need and kept in the loop with everything that’s been going on in the background! Would definitely recommend building with Aussie living homes to anyone looking at their first home!!

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Emmanuel V.

Emmanuel V.

  • 3 reviews
  • 11 likes

Made it simple & great experience!

published

Thank you to Aussie Living Team, for building our dream house! it was fun and memorable experience for us. Special shout out to Lee Hall, Lauren, Belinda, Scott and to the lovely receptionists for making our journey a special one.

Awesome communication from start to finish

Highly recommended

Till next time

Thank you Again!

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Page 1 of 12

Questions & Answers

Bebeth

Bebethasked

Aussie Living Homes

Hi, just wondering. When you order some materials like for example roofing materials, do you supposed to know when it will be delivered on-site? And what’s the standard time frame for you to start the job to install that materials? Thank you

1 answer
Aussie Living Homes
Aussie Living H.Aussie Living Homes

Hi Babeth! I believe we have been in contact recently regarding your roofing materials. Your Client Liaison will keep you regularly updated with all the information about time frames for delivery and installation. Each home is unique and so the time varies but you will always be kept informed if there are any delays. I hope this helps Babeth but please don't hesitate to contact us if you have any more questions. 9241 4911

Durga

Durgaasked

Aussie Living Homes

Can anyone suggest how long they do take to start building after shire approval. I am aware of some other builders who do start works in 2-3 weeks from shire approval. I am building with Aussie living, more than 1 month already gone from shire approval date. Initially they say its around month. Now they say its another month. when I ask why so late they say they have million things to do. I am not sure how many millions thing one need to do to start building. obviously I feel its rude response. Probably its not appropriate response to any client you work for. Now I am struggling to trust what they say. Can any one have experience with them in this regard.

2 answers
Middi
Middi

Hi durga ,
It took about 3 months after approval , I was very happy with the pace way they proceeded from there on ... I dont know how much it will cost but if its your new home I would recommend a independent building inspector .
Well you must get used to the rude responses and blatant lies . Everything said the quality of the building is the hands of the site supervisor . The office staffs are mere puppets .
Make sure you do include the soakwells in the contract . I wasnot happy with the way they did the drainage or the provisions that they were supposed to do as per contract .

Take photos of something you are in doubt of ,while the construction is happening , so that you some evidence to talk to the office . You will not get a chance to have a direct communication with site supervisor.

Cheers hope this helps

Sparkly oven
Sparkly oven

To be honest I think it depends entirely on the individual members that u deal with. We had the opposite experience of the poster above. Our build was super fast, our building supervisor had a few meetings with us and was available anytime we had questions. Weekly emails outlining exactly what was going to happen. 25wk build from site works - key handover. And our building supervisor even popped over 2wks after we were in to make sure everything was ok. Everybody we dealt with were great, no negative experiences at all. In comparison to other people in our estate who built with other builders, we are the lucky ones living in our home while they are still waiting

bmth

bmthasked

Aussie Living Homes

How long does it take for pad down after settlement?? we have waited over a month and a half after settlement already, and were just told that it may take another two months, thus being almost three and a half months until anything happens.. We had been patiently waiting as it was for the title of our property which took a year already (which is not aussie livings fault) but I just don't understand why on earth it is taking so long?! feels like we have been waiting an eternity and we didnt even get an estimated date on when the pad will go down till I asked 50x, then when I asked them why it will take so long I got no response.... what do I do to get it rolling a tad faster????

8 answers
Aussie Living Homes
Aussie Living H.Aussie Living Homes

Hi bmth,

I will give an indication of the steps in an approval process;

1. Final construction plans (structural variations are finalized).
2. Obtain Engineers Structural Certification of plans.
3. Obtain Energy Efficiency Compliance.
4. Obtain Home Indemnity Insurance
5. Obtain Developers Design Guideline approval.
6. Obtain Certified Design Compliance.
7. Obtain MRA approval (if required).
8. Obtain Town Planning approval (if required).
9. Obtain Building Licence approval.
10. Obtain Water Authority approval.

Occasionally this process can't begin until settlement has occurred. I know that I haven't given a firm answer to your question (I only have 1000 characters) but if Settlement is the last approval then you would generally be onsite fairly soon but if it is the first approval then you could be 2 to 4 months away.

Please call me on 9241 4911 to discuss your specific home.

Regards,
Anthony Oldershaw
Brand Manager

Angie
Angie

It took over 7 months from our settlement to our slab down. Then over a month for the brick work to start. They have been onsite for 5 weeks now and still our walls are not even half way done. I hope you won't have to wait as long as we have at it has been very stressful on our young family.

bmth
bmth

We waited roughly 5 months till construction, now the ball is thankfully rolling, we have the walls up and we are waiting for roof timbers. Hopefully it will go faster for you :)

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