Baccarat Bio+ Questions & Answers

I bought mine from Robins Kitchen. external link . You can also try house.com.au or Amazon.

Get in touch with the shop you bought it from or Baccarat directly to inform them of the problem and a compete refund etc. I have not heard of that happening. Might you have dropped it etc to have caised a crack to happen in the lid initially?

No cracks and no drops. Baccarat not answering phone. This product is dangerous and not fit for purpose.

My lid exploded. I have had two pots for a few years but only used them occasionally. Was quite frightening.

Hi Rosalie, I did get a replacement lid from the shop I bought the set from. They said it was not uncommon! I still use the set but if Im making something really special I don't use the lid. I use a plate or a steel lid from another saucepan instead. Not good enough.

Hi, I’m not really sure as I personally never left mine in the oven for longer than a couple of hours of slow roasting but considering that I use it for frying on high temperatures too I’m guessing it should be ok. Maybe an idea to contact Baccarat directly with your question.

Regards,

Ireba

I contacted House Head Office, very helpful. My Question was discussed with a number of colleagues & definitely fine, even the lid. I was advised that if anything strange happened with the roaster during the process to calll them immediately. Super impressed. Thanks Ireba

Baccarat website says yes

I spend a lot of time in Op Shops and l see a lot of lids like them there. You could measure the diameter of the pan and see if you might find one to fit at a very reasonable price.

No idea, sorry. Maybe ask the shop where you bought It?

Yes it can

Thank you.

I am pleased that my pot is oven-proof.

from Irene Bentley..

I

Hello Marie Interestingly when questioned about the 'lifetime guarantee' it does not apply to the non-stick coating on the pan. I advised Robin's Kitchen that this should be made very clear to the customer at the point of sale. The Baccarat brand is pretty much owned by Robins Kitchen and House stores so therefore it should be easy for them to make this clear. There is also no detail of this 'guarantee' on the packaging. With that in mind it will be even harder to exchange without a receipt but it is still worth a try or to make a point. They will remind you of the limits of the guarantee, look for scratches to the surface, argue about care of the pan and remind you that there is no proof of date of purchase. It would be good to remind them that all that should be clear on purchase and the the lifetime guarantee is misleading shoppers before and after purchase.You can also let them know you are using this website for a review of the shop and the product and could also contact ABC's The Checkout external link 

Regards William

Hi! It is very hard to maintain a non-stick surface on a wok. On the one hand non-stick pans should only be used on medium heat as best and on the other stir frying requires searing heat. It is best to buy a carbon steel wok from an Asian supermarket. They are only about $20. You need to season it first by adding a couple of cups of cheap salt to it and then heating it to a very high heat. Spread the salt out over the surface of the wok and leave it till it is really smoking. At that stage toss out the salt and wipe over the wok with a neutral oil like canola. Nothing will stick after that. Without a receipt I am afraid you are on your own and I doubt you will receive a refund.

Thanks all. But can you imagine my situation where I go to a house shop to buy another wok and tell the lady working there what happened to my last one. She tells me it's guaranteed for life and it should be replaced by baccarat and she told me not to buy another one. So I walked out of the shop and think about doing it. But bhow? ????

Start a timeline of events. Basic stuff: date, time and what was said or done. Do as much correspondence in writing as possible. It's hard evidence of events. Know your rights before starting any correspondence about replacements or refunds.

Call Consumer Action Law Center 03 96296300 Monday to Friday 1000 - 1300. They will give you free advise on limited time and which sections of the Australian Consumer Law (Competition and Consumer Act 2010) will be useful. Either record or write down the information they give you. They talk fast but that's so they can give you as much info as possible in the free time.

Visit ACCC external link  In particular external link 

Visit VCAT web site external link  also external link 

FYI Playcorp is behind the Baccarat Range and contact details for them:

1) [name removed] - Credit/Return Officer louiseh@playcorp.com.au TEL: 03 9863 1151

As a side note I am in the process of getting a resolution to my Baccarat purchases. My pans are just shy of 4 years old and two pans were replaced about 12 months after purchase. Have 3 of 4 receipts but feel the 4th shouldn't matter. VCAT is a very affordable option for consumers to bring rogues into line. No business what orders against them. Orders are a matter of public record so the smart ones will do the right thing even if they don't want to.

Kay have a look at my reply to question from Marie Clelie. Hopefully it will be of help to your situation also.

Playcorp is behind the Baccarat Range and contact details for them:

1) Louise Harrison - Credit/Return Officer louiseh@playcorp.com.au TEL: 03 9863 1151

I have never had a reply...........and I still would like the replacements, please. Those are the black plastic, under the knobs thingies. Val Hoff

Yes you can i do

i have never tried to use them in the oven. I always wash my pans before use, but bothing else. I also never use them on the highest heat setting on the cooktop. It's not necessary with these pans.

I have only put mine in the oven on the grill setting and no i did nothing to it before hand

Hi billy,

I'm sure if you took it back to the shop you purchased it from and explained what was wrong they would help. Or you may need to contact the manufacturer directly.

After quite a lot of searching, I finally found their details: external link  To receive any further information about making a claim with the Warranty Period, simply: Call on: (03) 9863 1140 Email at: customerservice@playcorp.com.au

Write to: Playcorp Customer Service – PO Box 7315, Melbourne, Victoria 3004