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Barefoot Telecom NBN 100 (Ultra)

Barefoot Telecom NBN 100 (Ultra)

4.2 from 15 reviews

Reviews

Review distribution

5 star
12
4 star
0
3 star
0
2 star
0
1 star
3

Armin

ArminSydney, NSW

  • Verified customer

Excellent service!

published
Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


Matt S.

Matt S.Central Highlands and Goldfields, VIC

  • Verified customer

Appalling for gaming.

published

Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.

Value for Money
Transparency
Customer Service
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • Verified customer

Thank you

published

What telstra couldn't do in 6 weeks you guys did in 5 working days .. connect my place to net .. thank you...... they kept me in the loop the whole time and were easy to get in contact with

Value for Money
Transparency
Customer Service
Start DateOctober 2019
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • Verified customer

Easy, no fuss setup, great support

published

Since connecting no problems at all, great support from Australian team, bills direct debit monthly. No drop outs and multiple devices connected at various hours - no more arguing about the WIFI!

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


  • Verified customer

Best in class service

published
Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Cheated internet user.

Cheated internet user.Illawarra, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Dishonest

published

BEWARE. While claiming no exit fees, Barefoot is still operating strict monthly cycle charging with no pro-rate refund. Like most people, my transfer to another ISP was initiated part-way through the monthly billing cycle. Barefoot will continue to charge me for the service not provided for the rest of the month. That is an effective exit fee, which can be close to $90. BEWARE the false claim of no exit fee.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
4 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom

Any charge as you exit that relates to a service not provided is an exit fee. Ask any customer. Better still, all reader, if you think this is an exit fee, 'Like' this review and expose Barefoot for what they are.

Barefoot Telecom
Rebecca J.Barefoot Telecom

Lucas

LucasFar North Queensland, QLD

  • Verified customer

Barefoot NBN plan

published

Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


Shannon L.

Shannon L.Peel, WA

  • Verified customer

Best product on the market, hands down

published
Value for Money
Transparency
Customer Service
Start DateApril 2015
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Ray J.

Ray J.Sydney, NSW

  • Verified customer

Excellent Customer Service and Customer Consideration

published
Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Rickdove

RickdoveSouth East Queensland, QLD

  • 2 reviews
  • 3 likes
  • Verified customer

Absolutely unequivocally the worst service ever in the history of the service industry

published

It says to state facts and be objective. :-)

When dealing with Barefoot Telecom and their staff that is a difficult thing to do.

More than a month to get connected !! And then once connected the service is appalling and they have nothing to offer other than excuses.

Value for Money
Transparency
Customer Service
Start DateApril 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Christopher Dickinson

Christopher DickinsonSouth East Queensland, QLD

  • 6 reviews
  • 7 likes
  • Verified customer

Helpful staff, flexible fast service

published
Value for Money
Transparency
Customer Service
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


LochKalten

LochKaltenSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Brilliant. Far outshines Optus's services - Glad I made the switch.

published

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


  • Verified customer

Generally excellent speeds

published

Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


Matt R.

Matt R. South East Queensland, QLD

  • Verified customer

Responsive and available.

published

With regards to third party problems Barefoot personnel have always been fast and on the ball. Personnel know what they are talking about without a script!! They have no control over NBN Co. or Telstra hardware and faults but they get it sorted everytime. It never seems to be their side of the problem but they always get it resolved. Dealing with many providers over the years moving house regularly for work Barefoot have been the easiest by far to deal with.

Value for Money
Transparency
Customer Service
Start DateNovember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Andrew S.

Andrew S.Illawarra, NSW

  • Verified customer

Great Service, Top Value and Excellent Support.

published
Value for Money
Transparency
Customer Service
Start DateSeptember 2016
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

See all Barefoot Telecom reviews

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