Barefoot Telecom NBN 100 (Ultra)

Service has gone to the dogs..!! – After being with this company some close to 10 years, i would consider myself a loyal customer i should say I WAS, pity Barefoot dont see it that way.! After having issues with this company and their service last week my nbn just died, so i called in to support, and got one of the rudest guys you can imagine, talked to me like a piece of rubbish,… Read more

very condescending tone at times felt like he was clutching at straws, in the end after i got extremely frustrated at what seemed his lack of knowledge he said he will lodge it with NBN, i asked to speak to supervisor or higher up tech got told no one here..So i jumped ship to another provider who was only to willing to help me with my issue, they did a live facetime on my phone to direct the right procedures.! Very patient and informative this new service, and i got higher speeds and cheaper than Barefoot..!!! Guess there isn't such a thing these days as loyalty..!!

No after hour support and a service that drops several times a day! Nothing special about them – We have a bundled NBN and mobile service with this company and I have to say it is a very ordinary service provider! No after hour support with disconnections almost several times a day! Nothing special about them! Honestly, I have not seen the excellence sone comments talk about! Show details

Disappointing customer service – Very disappointed with Barefoot and their customer service. Difficult to get through, had to wait several hours for a call back. Operator was rude, told me I had not tried to call at any other time because there was no calls logged in his system even though I had called multiple times and they were closed. When I said I did not receive bills he… Read more

told me I did and they were sent to my email address, I have no emails other than the three emails when I initially singed up and two promo emails for mobile plans. I was told this was my problem, not their's, that he doesn't know what I do with my emails but they are sent, zero apologies or offers to investigate. I was also told "obviously the bills are sent monthly" after explaining that I had never seen a bill in the 2.5 years I had been a customer; how am I supposed to know if they are monthly, quarterly, annually...

Being effectively called a liar with no apologies or basic customer service is appalling and I will be taking my business elsewhere.

Best telecom provider I have experienced – I have previously had NBN from four other companies. Since then I have stayed with Barefoot at three separate addresses. The difference is the speed at which everything is set up, customer service you receive and the speed during periods of off peak/peak usage. With other telecom providers my installation ranged from 1-4 weeks. The longest… Read more ·  1

installation took 2 days with Barefoot after an internal optic cable was severed in our apartment building and an NBN contractor had to come out to replace the cable.

The customer service I have received from Barefoot has been flawless. With other telcos they do not care about you. I cannot stress how little they care, I have had the pleasure of escalating to the relevant ombudsman which resulted in compensation due to our lost business from a failure to provide a service I was paying for. After being on the phone for literally hours at a time (on many separate occasions) being bounced between the sales team, to the technical team, back to the sales team, back to the technical team - I just got transferred from the sales team don't transfer me back to, back to the sales team, sorry what you think is a problem isn't a problem - Great thanks for your help. Meanwhile with Barefoot every query, every concern has been addressed and nine times out of ten they have contacted me before I have noticed anything to let me know I will be experiencing problems while the service is rectified as the NBN network has issues.

Before Barefoot I lived a lie and chose to believe that 60% of my advertised speed was reasonable. When my speed dropped to 10% of the advertised speed I believed that was the network under strain and this was reasonable. If you are not able to achieve at least 80% of your advertised speed at any point during the day this is because your telecom provider is terrible. It is not the network under strain - Change your telecom provider!

Best product on the market, hands down – We've been with Barefoot since NBN became available in our area. I shopped around for an unlimited high speed package as we have two teenagers who chew through the data. Another consideration was the fact that we were renting and didn't want to lock into a long term contact in case we moved to an area without NBN. Barefoot offered everything we… Read more ·  1

were looking for and at the best price I found. I love that I can call them and if the lines are busy they call me straight back so I don't have to sit on hold. Also, it's an Australian call centre and the odd occasion when we've had a technical difficulty and when we moved and had to set up the router again, I've spoken to someone really knowledgeable who remembers you if you called earlier in the day and doesn't just read through a pre-written checklist without using their own brains to figure out the issue! Absolutely first rate service and the quality of the connection is great too. It's reliable and a decent speed (for Australia!). Thanks Barefoot. I'll be using you again in our new house when we move again shortly :)

Hey guys and girls, if your after a fare dinkum aussie ISP look no further than barefoot internet.. 100% Aussie – Fast great friendly customer support and 100% Aussie owned.... Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++ Show details ·  1

Great speeds and the best service you could ask! – Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!! Show details ·  1

Great speeds and customer service – I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend. Show details ·  1

Customer service has dropped – This is my second review of Barefoot Telecom, my first review was glowing, now not so much. After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make… Read more

sure that they avoid Barefoot.

For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.

No technical support – Right after switching from ADSL to NBN I noticed download issues. I could not download software updates. Technical support had only one answer: "The trace route you have sent through shows no issue with the network." >> But I cannot download! "There is nothing wrong with our service".. If all is working fine, you will find Barefoot a low cost… Read more

service. But with ZERO technical capabilities, don't expect them to solve any issue.

I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.

Great Service - Poor Speeds – Plan We have the 100Mbs plan $79 + Voip at $9 Speed (or the lack of) We have regular extended periods of "dial up" speeds. Speed tests show downloads at 91Mb/s and immediate follow up speed tests result in 19Mbs Low results are the norm. Often speed test can't run the test as it times out. We have had as low as 7Mb/s You Tube videos often take… Read more

a long time to load and often completely stop in the middle. Local Live stream TV pixelates and even stalls.

Voip Voip calls are hit and miss. Calls made often don't work and calls received regularly fail. They charge 50 cents for 1300 and 13 numbers. Many Banks, Government and service providers use these numbers as contacts so you always get $6 -10 dollars in calls added each month.

Staff at Barefoot Big Winner. The call centres are in Australia Staff are helpful when complaints about speed are discussed but send you time wasting to check everything (when you know it is right) to see if they can blame your set up for the loss of speed. - No Guys it is your issue!

I'm likely to change

5 years on - still amazing – I signed up with these guys more than five years ago. At the time, they were small and so the CEO answered the phone and signed me up to the NBN. They were the cheapest deal out there, and they were one of the first to offer no contract connections. I asked what the catch was - David responded that they were so confident with their service that… Read more ·  1

they didn't see a need in locking customers in. If they were happy, they would stay. Five years on, and I'm still happy. The thing I love is that I can contact their tech support team via email, and I get personalised service from people who fully understand what I am asking them. I'm never made to feel like I am too much trouble for them, and we always arrive at an outcome easily. Sign your grandparents up to these guys. They will always be straight with you, and everything they do is customer-centred.

Fast Internet! Great Customer Service from people in australia not overseas! – Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great! Show details ·  1

Excellent – Great service. Great speed. Customer service to help set up my BYO modem was excellent. Speed in Surfers Paradise has been constant. No lag at all. Would definitely recommend it to anyone Show details ·  1

Excellent Reliable Service - No frills - but no worries – On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service. I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this. Show details ·  1

So long IINET. You will not be missed – I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive. Show details ·  1

Such reliable speeds so happy with it! – Ive never had any issues with my internet, and anytime theres been an issue when I call them they are always helpful! Best thing, they are Aussies! Not overseas! STOKED!! Show details ·  1

Great internet and better customer service – I've used Barefoot for over two months now, including cancelling the service at my old address and moving it to my new place, thanks to their excellent customer service the internet was up and running at my new apartment the day after I moved in. Fast and reliable, highly recommended. Show details ·  1

Reliable internet service run by local professionals – Experiencing approx 4 dropouts/downtime per year due to local power cuts. Sometimes the nbn box self-recovers, sometimes it needs to be power cycled (by me) and sometimes barefoot needs to action. Show details ·  1

Great connection and customer service – Fast, reliable connection with no connection issues. Great customer service without hours spent on hold, but at very competitive prices. I've been with Barefoot 18 months now and I would highly recommended them to all! Show details ·  1

Fantastic Customer Service – I have been with Barefoot for a few years now and as I’ve been happy with the connection & speed so I have stayed for their NBN service. I must also add, great Australian based customer service.  Show details ·  1

Not bad but not great – I joined Barefoot when none of the other big companies could provide ADSL at my house in western Sydney. I couldn't fault their internet and local phone service. It was great. Moving to the NBN has been somewhat disappointing. When it's working, it's good. But there are numerous dropouts every single day. Hard to know if it's because of… Read more

Barefoot itself or the NBN or because how it gets delivered (FTTN). Some of these are beyond their control. So, I don't want to seem too harsh towards Barefoot.

I'd like to add that the Barefoot service team have always been helpful and friendly. Definitely can't fault them in this regard.

So, overall my feelings are mixed. The NBN as a whole has issues, and I'm certain this plays a part in my average service. Hopefully, it'll all get sorted in the future.

Great service and speed! – I have had NBN 100 with them in two different addresses and states (NSW and NT) and the connection has never failed me. Always fast, never dropped. Their costumer service Is fantastic, really friendly! Show details ·  1

Awesome and easy! – Had previously been with an internet provider that caused me a lot of drama. I needed to switch to nbn, so thought I’d change providers too. When I contacted Barefoot, they were so helpful, efficient and easy to deal with. They set it all up with no dramas, sent the technicians out to connect the nbn and it was up and working immediately. Service so far has been fast and consistent! Show details ·  1

Almost perfect – Signed up for the 100/20 NBN plan. Generally speaking it's great and provides better connection then the previous service providers used at this address but have yet to check consistency of advertised line speeds with those actually received. Customer service team have also been far more pleasant to communicate with then providers used in the past. Show details ·  1

Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact – My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages. Show details

Value worth coming back for – I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer) Show details ·  1

Very good connection – Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide. Show details ·  1

A very rare experience – Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing! Show details ·  1

Good support – There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.  Show details ·  1

Excellent service! – Most recently (September 2019) we switched to an NBN 100 plan and the connection is just great so far! Upload and download speeds are close to the line capacity. During non-peak hours I reached download speeds of about 95 MBit/s and upload speeds of 40 Mbit/s which is the nominal upload speed. Initially we were on an NBN 50 plan (for one month)… Read more ·  1

with which we got speeds of about 48 and 20 MBit/s down and up, respectively.

Before that we had an old crappy ADSL connection (also with Barefoot Telecom). The speeds were horrible, but from all I can tell that could be mostly attributed to the copper-wires in our building and suburb (probably around 60-70 years old).

For the whole time we have been with Barefoot Telecom, the service was excellent as far as it was up to them. And even in cases where other parties were involved (e.g. Telstra for fixing the wires) they were very supportive.

Appalling for gaming – Barefoot was great value for money and we were so happy we switched our phones over too. The past 3 months during 7-11pm the internet is unable to be used to any games. It's laggy and the amount of packetloss makes games unplayable. Barefoot identified the issue but after months still cant give an eta or further info on the issue. Even though we… Read more

are paying for a "premium" service with nbn100, it's still unable to used. If you play games, look elsewhere.