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Barefoot Telecom NBN 100 (Ultra)

Barefoot Telecom NBN 100 (Ultra)

4.2 from 22 reviews

Reviews

(16)
(2)
(0)
(0)
(4)
  • Value for Money
    4.3 (22)
  • Transparency
    4.2 (21)
  • Customer Service
    4.3 (22)
  • Adequate Speeds Yes (81%) · No (19%)
Amber

Amber

  • 2 reviews
  • Verified customer

Awesome and easy!

published

Had previously been with an internet provider that caused me a lot of drama. I needed to switch to nbn, so thought I’d change providers too. When I contacted Barefoot, they were so helpful, efficient and easy to deal with. They set it all up with no dramas, sent the technicians out to connect the nbn and it was up and working immediately. Service so far has been fast and consistent!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

  • Verified customer

Almost perfect

published

Signed up for the 100/20 NBN plan. Generally speaking it's great and provides better connection then the previous service providers used at this address but have yet to check consistency of advertised line speeds with those actually received. Customer service team have also been far more pleasant to communicate with then providers used in the past.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

mitch

mitchGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact

published

My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Glen

GlenSouth East Queensland, QLD

  • Verified customer

Value worth coming back for

published

I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Eugene Kuznetsov

Eugene KuznetsovMetropolitan Adelaide, SA

  • Verified customer

Very good connection.

published

Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

  • Verified customer

A very rare experience

published

Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Harry

HarryHobart, TAS

  • Verified customer

Good support

published

There are always people to answer your calls. Receive SMS for service status. I have switched from more than 4 providers. My previous provider was unapproachable. No one answer calls.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Armin

ArminSydney, NSW

  • Verified customer

Excellent service!

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Matt S.

Matt S.Central Highlands and Goldfields, VIC

  • Verified customer

Appalling for gaming.

published

Barefoot was great value for money and we were so happy we switched our phones over too.
The past 3 months during 7-11pm the internet is unable to be used to any games.
It's laggy and the amount of packetloss makes games unplayable.
Barefoot identified the issue but after months still cant give an eta or further info on the issue.
Even though we are paying for a "premium" service with nbn100, it's still unable to used.
If you play games, look elsewhere.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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  • Verified customer

Thank you

published

What telstra couldn't do in 6 weeks you guys did in 5 working days .. connect my place to net .. thank you...... they kept me in the loop the whole time and were easy to get in contact with

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • Verified customer

Easy, no fuss setup, great support

published

Since connecting no problems at all, great support from Australian team, bills direct debit monthly. No drop outs and multiple devices connected at various hours - no more arguing about the WIFI!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

  • Verified customer

Best in class service

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2019
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Cheated internet user.

Cheated internet user.Illawarra, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Dishonest

published

BEWARE. While claiming no exit fees, Barefoot is still operating strict monthly cycle charging with no pro-rate refund. Like most people, my transfer to another ISP was initiated part-way through the monthly billing cycle. Barefoot will continue to charge me for the service not provided for the rest of the month. That is an effective exit fee, which can be close to $90. BEWARE the false claim of no exit fee.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
4 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom

Any charge as you exit that relates to a service not provided is an exit fee. Ask any customer. Better still, all reader, if you think this is an exit fee, 'Like' this review and expose Barefoot for what they are.

Barefoot Telecom
Rebecca J.Barefoot Telecom
Lucas

LucasFar North Queensland, QLD

  • 2 reviews
  • Verified customer

Barefoot NBN plan

published

Great customer serves and very helpful/knowledgeable when setting up new modem. Fast internet with few drop outs (crappy nbn not provider) also don't suffer from congestion problem like other providers.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Shannon L.

Shannon L.Peel, WA

  • Verified customer

Best product on the market, hands down

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2015
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Internet Service Providers

Find out how Barefoot Telecom NBN 100 (Ultra) compares to other Internet Service Providers

Know better, choose better.

Compare all
Ray J.

Ray J.Sydney, NSW

  • Verified customer

Excellent Customer Service and Customer Consideration

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Rickdove

RickdoveSouth East Queensland, QLD

  • 2 reviews
  • 3 likes
  • Verified customer

Absolutely unequivocally the worst service ever in the history of the service industry

published

It says to state facts and be objective. :-)

When dealing with Barefoot Telecom and their staff that is a difficult thing to do.

More than a month to get connected !! And then once connected the service is appalling and they have nothing to offer other than excuses.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Christopher Dickinson

Christopher DickinsonSouth East Queensland, QLD

  • 6 reviews
  • 7 likes
  • Verified customer

Helpful staff, flexible fast service

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

LochKalten

LochKaltenSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Brilliant. Far outshines Optus's services - Glad I made the switch.

published

There have only been a few times, for a couple minutes at a time, where service had dropped, but that was due to NBN network upgrades in my area. Perfect otherwise.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

  • Verified customer

Generally excellent speeds

published

Speeds with Barefoot are generally excellent. There are occasional slowdowns during peak periods but they are not detrimental. Where Barefoot excels is with their customer service. The times I have required to call their support team I have reached a local call centre who have been able to assist.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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