Breville Dual Boiler BES900

Makes beautiful coffee and perfect micro foam – I purchased this double boiler machine when they first came out onto the market so that makes it 8 years plus and it's still going strong. Took awhile to master however now according to family members I am producing coffee as good, if not better, as cafes. The machine is ready to use in around 5 minutes from turning it on. Temperature of the water… Read more

can be set into the lcd interface which also incorporates a timer etc. You can even back flush with this machine with the water draining into the drip tray. One mastered the micro foam is equal to that of top end machines and allows me to produce great latte art. To protect the machine I use bottled water. It is a tank machine and for built in safety not only goes it flash a warning when the water level is low it will not allow the pump to work until the tank is replenished with water. Came with two single & two double baskets being single and double walled. The secret to great coffee is buying a decent grinder. I bought the Breville grinder with the machine however 6 months ago I purchased a new grinder in the $600 range and the improvement in the quality of the shots was immediate. No matter how much you pay for a machine if you use supermarket coffee or a low level grinder you will never experience great coffee. I am so impressed with this machine I intend to keep it until it finally died. With 12 years plus of use I am super impressed with this double boiler, being able to extract and steam milk at the same time. It also has a hot water spout for tea etc. I have had it serviced twice so they may have helped the longevity of the machine. Five star ratting from me.

Breakdown - Breville unhelpful – My 5-year old machine won't pressurize. Breville sent me to the authorized service agent in Canberra where I was told I would have to wait 3 weeks to book it in, and then another 10-12 weeks for repairs. I called Breville to complain about the situation only to be told repeatedly, "we've never had problems with the service agent before" as if… Read more

previous history was relevant. I then wrote to Breville and was offered a new machine for $1079, which is hardly generous. After much back and forth regarding my concerns about the responsiveness of the authorized agent, I was eventually told that I could get it fixed anywhere because it was anyhow out of warranty. The message ended with "sorry we cannot assist" . I wasted a lot of time and got nowhere. Breville used to be much more responsive to its customers, which inspired me to buy more of the company's products (and shares), but something appears to have changed. Perhaps the company has grown too fast or is more focused on US market?

Good coffee machine – I have been using this machine for a number of years now and have been very happy with it. Good Coffee quality and is easy to customise settings. Not great for the cleaning capacity though. I think it is poor form of Breville to expect that the machine must go to a service centre to be descaled. There are lots of machines that do this at home. You would get a 5 star review if the machine could be serviced more effectively by home users/  Show details

Never another Breville – Purchased as a package with the grinder. Was very happy until just recently. Loss of pressure. Took in for a service a descale. Here is the quote Much corrosion damage to insides of machine from water leak. Steam arm ball valve and its holder damaged.(refer photo) Steam arm bracket damaged (refer photo) Group head coffee solenoid screws have… Read more

corroded and leaked water from gasket seals to body of group head assembly.(refer photo)

Constant leak from steam arm.

Very little water being sent to group head.

Group handle basket and coffee pucks sticking to shower when group handle removed.

Service and water filter required

$775 to repair.

Reading the other reviews. Seems like a poor product. Breville sounds like they are not interested.

I think we have had the machine about 4 years. What is glaringly obvious is the lack of response from Breville. They only responses on the site are for those with a win for Breville.....calculated

I own about 6 other Breville appliances some, the professional series. I did so because of reputation.

Great design ... until it stops working – When we first got this, it was great. Good design: front access to water tank, OPV for accurate control of extraction pressure, good performance of frother and extraction. Then after a few years, the issues started: leaks, inconsistent extraction pressure. What's worse is there are no authorized Breville service agents in Wollongong, meaning a… Read more

70km+ trip to Sydney or Nowra for service. After 3 trips to Nowra it's *still* not extracting at the right pressure, and we're a bit over it. I don't know if the updated models have better reliability, but after being really happy with this initially I have to say I'd be reluctant to buy another one.

It all comes down to the people you deal with! " Resch's electronics 5 stars ***** BES900 is now a B – Waiting on Breville, machine recently went to local service agent Mullumbimby power tools to fix some leaks, O rings, Apparently! Unit returned with Manual button jammed, and no steam. Machine now at Resch's Electronics Gold Coast, Who convinced Breville Service National Manager, the machine should be replaced. Thank you Resch's! :)When Breville… Read more

were made aware of the problems with the machine by their authorised repairer (Resch's Electronics )the problem was solved within the week, Breville replaced the machine immediately, Harvey Norman could have made the process easier by being more proactive. Cannot get top of puck dry on new machine, any ideas?

Major problems after 4 years – I'm sad. We donated our Breville Café Roma to the Salvation Army before we moved, it would be about 13 years old by now. Still working, still able to make good quality espresso daily, better than a lot of cafes. Our 4 year old BES900 spat the dummy today. The steam valve had developed a slow leak over time, and the guts of this $2000 appliance… Read more

are rust! This was obviously causing the overheating, safety switch trip in the fuse box and sub-par extractions of late. Did I mention it is now an electrical hazard?

The little Roma would have outlasted it more than 3:1. This can't be right, the BES900 was a $2000 flagship espresso machine, you could almost call it professional. All the R&D that Breville put in, the testing, a history of good quality with a brand like Breville to back it up the BDB should be outlasting the old cheapie. Especially when Breville "took the best from the commercial world" to put into a domestic product.

The Roma was a $150 entry-level machine we got from Flybuys 13 years ago back in NZ. AND NOW WE HAVE NO COFFEE BECAUSE WE LET IT GO, naively thinking the BDB had years of life in it. Big mistake.

Phil, the demonstrations, threads on forums had all convinced us to buy the BDB, and we convinced 4 of our friends to buy the BES900 and its successor BES920. That's four additional sales of an expensive kitchen appliance, none of which by the way have suffered the problems we had. Maybe we got the one built on a Friday afternoon. Such a shame.

Still love my machine – I recently had to take my BES900 For a service after the group head finally wore out. I make between 4 and 12 cups a day, depending on takers. I love the double boiler especially for this reason. It hasn't been with out it's hiccoughs but this has been mainly software related and I stopped using the features that caused the issues and they… Read more

haven't affected the coffee.

I figure that a machine that produces around 2500 coffees a year is a good investment. I have owned this machine since 2012, I de-scale as soon as the machine tells me, I run the boiler at 89deg, I play with the blends and grind, and people still love coming to mine for a hit.

So, a new group head, handle and basket later, we are back in business.

Defective product – I have previously reviewed this product which I bought in 2012. The machine has developed a leak and when I took it to the repairer (its out of warranty and has been in twice for repair) the repairer stated the group head assembly was designed in a defective manner with no hard stop for the handle and as a result it forms a bad seal, wrecks the… Read more

gasket and this issue was fixed by Breville with the next model of BES900. Funny Breville has known abut for ages but never made any effort to contact its customers (the repairer states this is common with the unit). When I contacted Breville they pretended the issue didn't exist and did the whole 'its out of warranty thing'. Not much in the way of customer generosity for such a large company. This new assembly is about 200 bucks to get fixed plus labour. Not happy Jan. Will look else where than Breville for new purchases.

Breville coffee machine BES900 series - coffee for 2 yrs then froths milk - Be WARNED – Boiler failed after 2yrs and one month, Breville service and support pointed us to some service centre who we gave $100 to look at it and a quote of 370$ to fix, with 3 months warranty. Sent numerous emails to Breville with no answer, called only to be told we could get a deal on new expresso machine at a 1000$ outlay. Now I have an ornament… Read more

pride and place in my kitchen , it does make nice milk froth and we are very happy and excited to tell all our visitors and friends of our expensive milk frothier and the support we have experienced first hand, Thanks Breville I sincerely hope this review reaches All potential Breville customers not only for this machine but ALL your products.

Wollongong Service Option for Breville Coffee machines – Good while it lasted ... now the nasty divorce. Word of warning for all Wollongong buyers considering a Breville Coffee machine. When they eventually break down (and they will) we have very few options here in Wollongong. I have a Breville BES900 that provided good service for a year or 2 . Like many have experienced, my machine eventually… Read more

started leaking from the group head which could mean anything from a poor seal to a complete new group head. Breville Customer Service advised i had to go to a service agent to get issue resolved. The nearest in the gong she advised was in Nowra over 90 km away ! Also they are listed as a Vacuum repair shop , which i have to be honest does not give me a warm feeling in side. Breville i think want to to sweep this nuisance under the nearest carpet.

The repair rort – After having my machine for 4 years, I was getting leaks around the group head and condensation on the inner of the pressure gauge. I sent the machine in to repair and was told that the group head collar insert needed replacing. Up until last year, you could order this cheap plastic part at circa $20. Now you can't and need to replace the… Read more

entire group head assembly at a cost of circa $200.

To add insult injury, tiny grommet like washers needed to be replaced, at cost of $2 each. These can't cost much more than a few cents each to make.

What should have been a trivial repair ended up costing circa $500.

The repair centre said they are bound to using Breville genuine parts and Breville is the cause of this racket.

I'll give this machine one last go, but if it needs further repair of this nature, it's going to the kerb and I'll be buying something Italian.

Great coffee:until it breaks – I Have had the 900 for three years now, it worked great for about 18 months then it broke took, it took months for the machine to be repaired with many frustrating calls to Breville. I have had it back for 12 months and has broken again of course outside of warranty now, breville have refused to fix it, and the repairs will cost $500. It is so disappointing that you can spend over $1000 on a coffee machine and it not last more than 18months.  Show details

Impressive little machine – fresh roasted and correctly grounded coffee really does make the difference .make sure you get the pressure right with the tamping, this machine will do the rest for you to deliver quality barista style coffee. So easy to use and clean ,the same as a commercial machine. Great that you can fill water up from front of machine , Filter can be a bit of a fiddle but really not a problem as its every 3 ish months  Show details ·  1

Great while it worked – We bought our machine about 3 years ago and up until recently was working perfectly. Then suddenly it started blowing the home fuse. It would work for a short while then blow the fuse again. This kept on happening for a couple of weeks so we took it to a Breville authorised repairer. They inspected the machine and told us it couldn't,t be repaired… Read more

as it had a small internal water leak which caused extensive corrosion of the internal components which obviously had been happening since we purchased it. We approached Breville with the reply that they would give us a 40 % discount on a new model and that we should have had the machine regularly serviced. The leak would have caused corrosion even if it was serviced after only 6 months. No we won't be spending more on another Breville machine. I will froth my milk with a cheap milk frother.

This has been trouble from start to fininsh – When it works, it is good but ever since purchasing this machine, I have had nothing but troubles. Some were fixed under warranty but once that expired the cost has become high. I can't even get it looked at under $170 or so. I would have spent at least $1000 on repairs since end of warranty and now it has stopped workng totally after running out… Read more

of water. Ask a question here and the response is to call the technicians whose response is to take it to a service centre. Not even any offer of troubleshotting options.

Back to Saeco or maybe to DeLonghi .... I know I don't want to spend money on Breville anymore.

Good when working - but unreliable – Makes great coffee, especially given the price, so good value for money. After my warranty expired i started having problems. The local Perth repairer for Breville was initially helpful, however, the machine continued to have faults. The most recent was only 4 days after getting it back from repairs. I queried if the parts had warranty because I wasn't going to fork out more money and he won't reply my emails.

Great coffee, when it is working – This is an update to my previous review, which had been favourable. I have now owned this machine for almost 3 years and for at least 6 months of this period, it is has been in repair or performing badly. At least 3 different parts have failed in this machine, 2 of which had to be replaced outside of warranty. The first was a solenoid, the second… Read more

was a seal around the head, the third was the steam wand.

While the price point for this machine makes it very attractive, I will now replace it with something likely to cost at least 3 times as much, but is more likely to deliver my coffee in the morning, every morning. Also, having used the "Smart Grinder" at the accompanying course when I bought this machine, I would stay away from that item. It does not grind consistently finely. My own Rancilio Rocky is great but of course, Italian-made and cost 3 times more!

Wouldn't buy again – I have had this machine for 3 years so far has been in for repair 4 times (last time was just before Christmas had service and some parts needed replacing at my expense) and has now again got problems can't get pressure (have had this issue before while still in warranty and was fixed so second time this problem in 3 years). The coffee only drips… Read more

out and tastes terrible. I would have thought for a machine that cost $1500 it would have been better quality. Not sure if it is worth paying to get fixed again or to cut my losses and look for a different machine.

Worked great but has now failed!! Again – Like most people, this machine worked great for the first 18 months. After that it failed and had to have a group head replaced. Now, we have no pressure and it's leaking lots of water into the tray. Lucky I paid for an extended warranty. It's enough for me to consider other machines now - come on Breville, pick up your game.

Excellent Coffee Machine - When It Wasn't In For Repairs – I bought an extended warranty with this machine and am really thankful I did. Like so many others on this site, it worked well for a while. It is easy to use, easy to clean and made really good coffee. There were a few weird glitches along the way (e.g. suddenly no grind would allow a correct poor) but after its first big fail/repair it's been all… Read more

downhill. Two further repairs later - it's now considered a lemon by the insurer. Fabulous timing 2 days before Christmas. I'd love to know what machines others bought to replace this? I was really hoping that the newer model would be of better quality because other than the obvious problems with durability, I really liked it.

Great Coffee. How long should a Coffee Maker Last? – This machine is nearly 2 years old. I purchased the BES900 in Dec 2013. My experience with Breville & Sunbeam coffee machines is that they have a life of 1 to 2 years. The BES900 came with a 2 year warranty. I took it to a repairer 1 month ago for a de-scale and to review the machine as it was making strange noises and the warranty was nearly… Read more ·  4

finished. Sure enough it needs a repair. The authorised repairer has now been waiting on a part from Breville for over 1 month. Still currently waiting. Do not buy a coffee machine with a 1 year warranty.

Breville BEWARE Poor after care service – I have had my machine for over 3 years. I have loved it and it makes a fantastic coffee and great milk. Better than most cafes, thats why we bought it. BUT its finally broken down and this is where the frustration begins. Brevilles customer care is anything but caring. I phoned initially with concerns of my machine. The customer… Read more

service agent advised me to send it in. They would look at it then call me to advise if they could fix it and how much. She was really nice but failed to let me know 1 key element - time frame!!

That was 3 weeks ago. I contact them after one week to check and the customer service agent was less than interested and replied it would take 4 weeks before they would even look at it! "They get large crates shipped in everyday you know" Really???? Maybe breville needs to do something about that if thats the case. Quality control??

Anyway Another week passed and I called to see if they received it. The same agent said "Check with Australia Post" I said "No, Im checking with you and I didn't send it through Australia Post". I asked if she could follow it up.

She kindly did return a call advising the repair people were looking at it and they would call me.

If that was the truth then they've been looking at it for a week as Ive received no call back.

We are looking at a $1500 machine, not a $200 one. All I need to know is can it be fixed. If they are short on repairmen, hire more, outsource.... But Better customer service is required.

Now we are heading into Xmas I am waiting for them to call and tell me they are too busy to do before xmas, and

close down after xmas.

Made To Only Last a Year Or So – I am on my 3rd machine. So many problems after each year of use and unfortunately not worth the money. I was impressed by the taste and perfectly timed shots for a time but even when you upkeep your machine, it will eventually stop pulling shots all together. Mine started out only hitting 3 bars after consistently hitting 9 for months. I have been… Read more

a Barista for over ten years so I know the the grind, tamp and cleaning to do to produce a great shot but nothing I did helped. Now it doesn't do anything but make a ton of noise when I try to pull a shot. Nothing. I have wasted countless beans doing this. I won't even bother calling them because the last time this happened, they didn't tell me anything to help me but just kept accusing me of not cleaning my machine or not grinding properly (they made me send pics of my grind) and I finally figured they just didn't want to pay for another one of their faulty machines.

The two stars is because when it does work it tastes great. Definitely not a quality product.

glad I took extended warranty when I bought this machine – glad I took extended warranty when I bought this machine been back for more repairs than I want to remember How hard is for a repairer to get the job done right in one go. My extended warranty runs out end of this year so that will be the end of it every time i expected the warranty people to refuse any more. Contacted Breville the… Read more

response i got was not worth the email they didn't want to know.

shame as it makes great coffee but enough is enough just want my coffee not a trip to the post office.

Disappointed – I bought my machine after much research. I previously had a Jura Z5 but it became incontinent of water after 14 months and There is an absence of service ethics. I gave up on Nespresso machine because I have issues about storing and filtering coffee through Aluminium. The Oracle seemed a good buy and I liked the specifications particularly the… Read more

dual boiler. With regular descaling and cleaning I thought all was well however after 18 months it too became incontinent and started to leak water and steam out into the bottom into the tray. We are serious coffee drinkers - there are 3 adults so the machine would do about 10 serves per day. A kilo bag of beans lasts about 8-9 days. I am not happy. Coffee is EXPENSIVE but I like good coffee. Oh well I will now look into an Itatlian machine. In the mean time I guess my local coffee shop will be very happy.

pump problems – I purchased machine in 2012 and pump went under warranty and was repaired. Happy customer then the pump went again 15 months later. No warranty on repair and service agent jn Sydney. I need to pay transportation from Townsville to get a quote for breville to repair it. Surely they can make a pump to last longer than 15 months. Machine has had little use and is now an ornament . Shame because it made good coffee.

Not quite Perfect, Technical issues – After about 1 months use this machine developed corrosion issues at the steam spout where it connects to teh staeam wand tube. After about 8 months use teh corrosion issue started again on a new steam wand. After repalceing the wand for teh second time, the machine developed a serious noise problem making it unusable. Effectively this machine is fantastic when working but after only 8 months use is unfit for purpose.