WOW ... love this machine.
Just returned the second Sunbeam EM7100 within a week as neither of them produced enough steam power to produce micro foam, they only heated the milk, terribly underpowered, to get half decent espresso required a lot of fiddling with the settings. The Good Guys had this beauty marked down to $485.00. Straight out of the box it made a near perfect Latte macchiato without even trying, beautiful rich micro foam in under 20 secs, perfect temperature, rich espresso fabulous machine for a home domestic appliance. Highly recommend this machine if your not a coffee snob and just love a good coffee.
Breville Coffee machines - My experience
This is a review of both 920 and 820 machines.
Over many years we have purchased and used a variety of different coffee machines (none that included a built in grinder).
After our last machine failed we researched and purchased both these Breville ma
Love this coffee machine
Great machine... I’m pretty fussy with my coffee and after watching a couple of online videos and tweaking my settings this is producing coffee just as good as my favourite coffee shop. And I got it at a great price before it was replaced by the latest model, so great value too.
A great coffee machine three years later
I bought this coffee machine back in March 2016 and to tell you the truth, it hasn't missed a beat. The unit is easy to clean though descaling has been a little tricky on a few occasions but in the end it all worked out.
The coffee still extracts to a consistent standard. I only perform double shots with this unit with fresh (under 2 week roast) coffee. The group head after three years still doesn't leak, amazing. I have had two Sunbeam 6900 series, the 6900 had issues though the 6910 was a lot better. The tech between the two is very wide tho...ugh. You will consistently get great shots and the steamer does a good job utilising a separate boiler for frothing milk. The boiler unit of this machine is a lot quieter than the thermal blocks of the Sunbeam. The only slight leak I can just barely hear is the steam wand and this is usually during cool down though a quick open and close stops the leak. Near three years on, I can see this coffee machine lasting another three years.
Best priced dual boiler espresso machine for home use
I have owned an number of espresso machines over the years and my world of coffee changed when I bought my previous version of this machine which I had for over 6 years with no issues. It started to leak after 6 years and was going to take a weeks to get fixed so I ended up buying a new version of it which I am now reviewing here. People have asked me why I didn't change to a different machine and my answer is why you should seriously consider buying it:
1. it is a dual boiler (only when you have had a dual boiler compared to the majority on...
I have it for just a bit over 2 years..until last week it just stopped working. I have this err2 message and the machine just wont turn on. It is out of warranty now obviously. I need to take it to Breville service centre which is actually not as convenient, Breville probably isnt aware that some of their customers actually have to go to work 5 days a week.
For this price, I really expect the machine to last longer. I made like 1 coffee a day...
Dont get me wrong, its a great machine..it does the job. It s just....its lifespan isnt great, sup...port wasnt the best either...customer service just basically said...try to do factory reset if that doesnt work, you gotta go see a technician... If i ever get another machine like this...i ll proly spend a bit more for a better brand..
Good machine. Great value. Owner message re descaling included in this review.
The 920 is a good machine. Good coffee.
When you go to descale it, when you search for info, make sure you’re aware of what generation software your machine has. I didn’t know there were different generations, and ours is a 3rd generation machine. The descaling process is different for each generation and the initial instructions I got from the web didn’t identify they were for a specific generation. I suspect the product manual that you get on a search is for a first generation machine. Descaling is tricky and it seems to cause many peop...le angst. Final word on descaling - to get rid of the “descale me” indicator - hold down 1 cup button, then press power to get to advance menu and landing on “rset”. Then press menu to get to “hrd3”. Press menu. Machine will then heat up and descale indicator will be gone.
Best bang for the buck.
As an ex demonstrator for another coffee machine manufacturer I knew that I need a double boiler machine. I did not want to go up to the oracle range as I had previously had one and the computer panel is just a pain and something always went wrong. I looked at the barista plus (the one down from this) but was only a single boiler and the trick is that the cheaper ones only had a tamper size of 54mm and this had the industry standard of 58mm. Its tamper handle is decent, nice and heavy and the machine is easy to fill the water tank from the ...front. The grinder is excellent and the equivalent of the commercial grinds. Altogether my set up cost me $1199 and the advertised price if around $1400. Watch when they are on special or negotiate. Bonus was that I also got 4 months supply of coffee beans. Great coffee, great frothing well done.
Paid for itself pretty quickly
Great machine. easy to use and produces consistent quality coffee.
I would recommend the Breville dual boiler to any coffee lover contempllating a coffee machine purchase.
I believe this particular model is no.longer available but it's replacement is almost identical.
Bought the machine and grinder separately from different retailers which was 200$ cheaper than buying the combination package.
Cafe experience at home - almost
Great machine that is easy to use. Has never skipped a beat and with the right settings and coffee beans provides an excellent coffee. We have tried a number of coffee beans and settings to determine what the ideal brew is for use. The dual boiler is quite handy when making multiple coffees as it allows the coffee to be prepared whilst the milk is being frothed. This model was bought upon a recommendation which it has lived up to!
Never thought a more expensive machine, would mean much better Coffee
After having a couple of the smaller cheaper lower end Breville machines, I decided to bite the bullet, and fork out for the next level.
Never would I have expected the difference from the same beans, to be staggering.
The real time clock is a bonus, allowing you to program it to be on and ready when you awake.
The Dual Boiler is the best part about it, allowing you to steam the milk while you brew the coffee at the same time.
This machine is so good, it turns mediocre beans, into a quality coffee.
I will replace this when it is required, with yet another Breville machine, given that the replacements, are just a face lift of the same tried and proven machines.
We bought this so we could use our own coffee beans as their much cheaper than buying pods and they are more expensive in the long run. Makes excellent coffee shop style and simple to use and clean. The power cord could be a little more longer but that's all that's bad with it
Great Coffee Machine - Terrible Customer Service from Breville
Very consistent coffee machine, and has worked without any issues for 3.5 years.
When the steam tap failed, and the coffee machine was taken in for an assessment Breville would not accept their responsibilities or my claim under the Australian Consumer Law. They kept stating that the 2 year express warranty had expired therefore they would not do anything.
Breville's entire customer service team (including management) need some serious educating on the automatic consumer guarantees that apply beyond and separate to any express warranty.
Model B has full Power OFF after 20 minutes
I recently purchased a new (second) BES920 machine.
Its a model B. woo hoo, maybe they've improved some features.
It seems the only NEW and improved feature that it simply powers off completely after 20 minutes.
Seriously, it takes 5-6 minutes to just get the boilers up to temp, and the warming plate slightly warm.
So if you turn it on, put your cups on it, then have some food, and then want to make your coffee, o ryou wanta second cup. Oh look, the machine has turned OFF.
Who would do this stupid change?
I bought the new one because
1) it was on special (<$800) ...
- Verified purchase
Best coffee machine!
After struggling and being disappointed with the Breville Barista Express coffee machine BES870BSS for three years, it was time for an upgrade. At first I wasn't going to buy anything Breville as the BES870BSS left a bad taste in my mouth but after extensive research, everything pointed to the Breville BES920.
I bought it on special for $880 at Harvey Norman along with the Breville Smart Grinder Pro for $288.
The dual boiler is fantastic. So easy to use and perfect coffee everytime. I love that I can steam my milk while extracting coffee at ...
Gets better with age?
I purchased the Breville Dual Boiler BES920 with Smart Grinder BCG820 back in May 2015. After a couple of warranty issues it’s now not missing a beat.
As a casual barista I appreciate good coffee and this Breville machine can deliver a good consistent product. It has heaps of features to assist the novice and enough flexibility to produce the full range of products you might want at home.
Cleaning and maintenance is, for the most part, easy and relatively automated.
My only issues have been twofold.
Firstly, when I purchased th...e machine the boilers would not drain properly when I needed to descale it. They would take 2 to 3 hours to fully drain. Ultimately this has disappeared since I had it serviced last year due to a small leak. Since that repair they drain within minutes. I suspect that there was a manufacturing fault which was corrected when the repair was made. Secondly, I have had to replace, 3 times now, the plastic inner ‘shower screen’ that sits above the metal outer shower screen in the group head. Why it’s made of plastic rather than metal I have no idea given the pressure and heat that it is subjected to. Mine have all cracked and needed to be replaced and none have been covered by warranty. The blame has always been placed on me overfilling the filter with coffee and/ or overtightening the portafilter. However I’m convinced that at least part of the issue is poor design. The plastic shower screen parts are about $20 each and easy to fix yourself though.
- Verified purchase
*Barista Review* Clever & well designed Dual Boiler Coffee machine for 1-2 people
I've just sold my cafe after 5 years and needed a home machine for us. As always i search product review and saw this unit was highly rated. Did some research on price and got a great deal from the Myer ebay store on the BES920 dual boiler and BCG820BSS Smart grinder. After using a 3 group commercial machine for so long it took me a while to get the hang of such a smaller machine but after making well over 200 coffees I've really started to appreciate its compact little size and great features. Really well designed with front and back water ...refill, great steam wand, magnetic holder for the tamp , quick startup and easy cleaning. The only thing they should have included was an LED light on the work area, as it can get dark under the group head. Also gets tedious when making more than 1 -2 coffees at a time, but that's only cause im used to a high production commercial machine. Great job breville.
Saved myself some $$$
One of my best purchases! Rather than spending money to buy coffee on the to work, I just make some before I go. I love this coffee machine. Just make sure you get good quality beans and make sure to play around with settings (plenty on youtube) to get the best result.
Replaced a Sunbeam Torino - this had major design faults. Breville Dual Boiler and Smart Grinder Pro
Purchased a Sunbeam Torino and matching grinder two years ago from Harvey Norman with a 4 year replacement warranty. Really looks the part but had two design flaws. Kept switching off after a few minutes before Group Head had fully warmed up. Sunbeam said this was in the design and could not be changed. I had to keep watching for it to switch off and turn on again to get hot enough. This meant it would never pour a great shot, good but not great. Second the Torino grinder was very messy and splattered grinds everywhere. Also after 18 months th...e coffee machine failed. Sunbeam was very good in repairing and replacing the faulty parts but I was without a machine for over a month. A few months ago my son bought a Breville Dual Boiler BES920 with a Breville Smart Grinder Pro BCG820. Great price. Seemed a much better machine and half the price of Torino two years before. Maybe Breville are phasing out this model? Don’t know but everyone has them for sale? It is basically the same as their other dual boiler machines up to $3000+! So I bought one and will sell the Torino. I have had it for a month now and are VERY happy with it. Quality and functionality is a very big step above Torino. More importantly it draws a great shot every time! Better than anything I could coax out of the Torino. The Breville has a separate heater in the group head! The Breville is very close to the expensive Italian machines in functionality. It is a true dual boiler with expensive SS boilers. The Torino is not. I bought it again from Harvey Norman for both coffee Machine and Grinder for under $1000! Fantastic value. I also got a 4 year replacement warranty. I live in the bush and believe me this is worth every cent. I could go on and on about how superior the BES920 and BCG820 (BEP920 as a package) are to the Sunbeam Torino products and much cheaper. If you can pick one up you will not be disappointed! Also use is superior to Torino and much easier to service. I am not sure why Productreview say the BES920 is discontinued. It is sold by all the major places such as HN, Myer, Good Guys etc? It seems BEP920 is the package deal of these two identical products. But they are both still available for purchase separately.
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Questions & Answers
Trying to descale the Duo Machine. OK for steps 1 & 2 but at step 3 Begin Descale, I press Manual button (which is not alight if you need to know that), but nothing at all happens - apparently no filling of boilers and no countdown.
Any ideas on how to proceed? I cannot just ignore the Descale message and make a coffee, as the tank has descale solution in it.
Hi. My BES900 Dual Boiler currently has issue with thermostat (overheats). I wonder if anyone can help me with this co i really don’t know what to do. Btw, it’s not under warranty anymore. How much does it cost to fix this, or can i fix it by me self (with your guidance) ? Please help
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