Breville the Toast & Roast BOV550 Questions & Answers

hi Sandra. not sure Id use oven cleaner. its a great little oven apart from the door issue. might be better to look onthe internet for good ways to clean an oven. there are so many tricks people have that dont involve harsh cleaners like you would use in a normal oven.

Thankyou.

I did discover if you bang the door hard each time you open it, it will stay closed. So it can still be useable. it cooks well.

Hello Rose You may be interested to know I purchased this oven in 2014, opened the carton tried to heat a pie and the door fell right off the oven!!!....I put it away for 8 years until today (June 24 2022) to investigate and repair the door hinges spring and glass (I am a technician and this is in my sphere of experience). After disassembling the entire oven and marvelling at the very poor build quality, I increased door spring tension, lubricated all moving parts with a graphite powder or food grade Inox oil, I bonded the hinge pins and glass door with epoxy resin and RTV silicon. It's sitting on the kitchen bench, tested working the door is good....waiting for me to put in a frozen meat pie for lunch. It's been a long road.....

Hi Cam I laughed to see your message turn up 2 years after I posted mine. My replacement oven is a gem, with a decent door, although the hinges are scratchy so your suggestions for lubrication are appreciated. No need to alert everyone in the house to what I might be cooking up.

You probably aren't cutting them up small enough. Try doing it in a regular oven and you'll probably have the same problem. Or if you are using the rotisserie at the same time, don't forget that it only turns the top element on, so anything cooking in the pan will take a lot longer.

No I cut veges into cubes or thin slices with potatoes for the bake.. and they take much longer than the recipes say .. So i have either heat loss somewhere or maybe an element is not working.. will have to investigate further.

hi Trish. sorry Im just a customer like you, but personally I would look at getting another oven if you have had it over 5 years. They arent very expensive really. cheers

It's time to buy a new one. All of ours have failed within 3 years. The elements are not replaceable.

All I needed to know thanks

hi. No they didn't seem interested. But I did discover if I bang the bottom corner of the door after I close it, it stays closed. I think this model has now been discontinued.

Thanks for that - really wanted that model because of the capacity, but settled on a slightly smaller, dearer one. We are Kiwis!!

Sorry I don't know. Mine is still good and when I open it I have a small towel underneath the opening, to give it some support. I love it.

My door didn't get fixed. The oven was replaced with a sunbeam which is no where near as good as the Breville. The problem with mine was that the door didn't close unless I held it shut :(

Have a look at the BOV845 instead, a far superior offering, also from Breville. There's a discussion thread here: http://www.productreview.com.au/p/breville-the-smart-oven-pro.html So far we have been very happy with our BOV845. The door shuts firmly. It is used daily. However, from reading the thread it appears others have had problems but I don't think anyone has had trouble obtaining a replacement or a refund.

Our BOV845 continues to impress us with its performance, but I can't recommend the BOV550.

Hi Lama - if you contact customer service on 1300 139 798 we can provide you with information to assist with your purchase. Just let the team member know what the original query was about as your message has been flagged with them. Thanks, the Breville team.

Go to the Breville website and click on 'Contact us'.

Hi Anne

You can download the manual from the product page on the website external link 

The Breville Team

Thank you very much for your quick reply, I just needed that extra little bit of info and I have done it. A really good instruction manual with some great looking Aussie recipes and operating instructions & care of the oven.

Thank you once again

Anne(Amelia)

Hi Nesie - please contact customer service for best advise on this matter. Thanks, the Breville team

Returned the replacement model back to Harvey Norman who gave my money back - no fuss or bother so big thumbs up to them. However, I am now finding it difficult to find another that does all that the Breville Toast and Roast did. If only Breville could fix the issue with the door - maybe it has something to do with the fact that the door is curved??

Hi Jennie - please contact customer service for instructions - 1300 139 798. Thanks, the Breville team

Hi Jenny - please call customer service from Jan 4 for best advice and service agent locations - 1300139798. Thanks, the Breville team

Please contact our Customer Service team on 1300 139 798 so that we can assist you with this enquiry immediately

It fits our biggest cake tin -28cm or 11" & I baked our christmas cake in that tin & it rose to 12cm high (with a paper height extender because the tin was only 9cm high). It comes with a pizza tray & a roasting dish. It has one wire rack, but we had one from an old sunbeam bench top that fits so we can cook on 2 levels at once -great when doing pizzas for a family.

I baked biscuits & scones before the door stuffed up. Just make sure the oven is heated to the correct temperature first as the elements are very close and can burn easily.

The maximum weight using the rotisserie is a 1.5kg chicken or turkey