- Sign in
- Write a review
From December 14th, 2020, until February 28th, 2021 Burbank is offering the chance to win one $1000 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive, more information on this can be seen here. Previous incentives include: from April 2019 until December 13th, 2020 the ability to win 1 in 5 $200 Prezzee Gift Cards. June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2019 the possibility to win a $200 Eftpos Gift card.
Reviewer Photos & Videos
JuniorSydney, NSW
- 2 reviews
- NSW / ACT
- Verified customer
so far so good
I am still amazed at the level of service ,efficiency and the pace of our build. Our site inspector Luke is always available and is constantly in communication with us. We are currently in lock up stage already and we settled our loan back in November 2020 , just to give an idea, the promising fashion Luke is managing our build.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
The 'Gillies'Sydney, NSW
- NSW / ACT
- Verified customer
Very Happy Home Owners - will go Burbank again!!
Hi everyone. We were not familiar with Burbank but when we visited their show homes we were enamoured. The homes are not extravagant but created a really warm comforting light. We built our "forever home" just around the corner from our existing house. The entire design team were very helpful and I have no negative to report. We made a fair number of awkward changes through the process without any pain and when it came to the build, again the site supervisor was really positive and very responsive. It is so important to have someone overlooking...Read more
your building project that you can trust. We have completed and moved in now and I would invite our team to dinner. We truly enjoyed the experience! It looks and feels just as we were hoping. Very Happy!! This is an independent unscripted and voluntary review and just wanted to make sure you all give yourself the chance to have as good an experience as we did. THANK YOU Burbank and thank you LH.1 comment
Burbank HomesBurbank
Hi There,
Wow what a amazing review! ... Read more
We will be sure to pass this onto the whole team!! -The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
Sateesh S.South-Eastern Region, NSW
- NSW / ACT
- Verified customer
Exceptional teamwork !!
We are building a new home in Googong (NSW) - Glenfield 246 (Greendale facade). I have signed for initial home estimate in July 2020 with Burbank. Got the revised plans with necessary upgrades in Aug 2020. Color Studio appointment in Sep 2020. Developer approval in Oct 2020. Contract and DA application with council lodged in Nov 2020. Received DA approval in Feb 2021. Applying for construction certificate at the moment. We are so happy with how things have progressed being a First home buyer. The process is very clear from the moment we contact...Read more
ed Tim Ward who is a home consultant based in Googong followed by Hayley Fulton at color appointment and Gemma who coordinated all of these in a very professional manner. Tim is an expert in building confidence and trust in customers that all is well and we blindly followed him and I was right. Hayley has led the color appointment so smoothly that it is easy to understand for a person like me who doesn't know that there are more than 12 colors in this world :-). Last but not the least, Gemma is an invisible angel, seriously !! We never got a chance to see her but she is always there in my mailbox/phone when I need info/help. She is very quick and prompt in responding to my questions. Me and my partner are so happy with how things have progressed so smoothly. The best thing I saw in the whole process is written communication which is always good with no hidden agenda. I was made aware of any changes to the plans/upgrades to suit developer/council approval requirements so I can make informed decisions. Compared to other builders, we get more floor area for a given price amount. This is one of the most impressive factor which drove us to chose Burbank in the initial stages.1 comment
Burbank HomesBurbank
Hi Sateesh,
Thank you so much for this wonderful review! ... Read more
We will be sure to pass this onto our team! -The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Burbank NSW / ACT compares to other Home Builders
Know better, choose better.
BrittIllawarra, NSW
- NSW / ACT
- Verified customer
First Time Build
My partner and I are currently in the stage of building our first home. I can’t thank Kate Boucher enough for such an easy and positive experience during the whole pre-construction stage. Kate was extremely prompt with replies and always going above and beyond to get things sorted for us. Kate has always pleasant to speak to or email with, so polite, very professional and if we were ever unsure about something she explained and clarified everything.
Kate has been such a great help!
Thank you Burbank !!
1 comment
Burbank HomesBurbank
HI Britt,
Thank you for your lovely review. I will be sure to pass on your comments to Kate.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
chawke761Sydney Surrounds, NSW
- NSW / ACT
- Verified customer
No Refund
Signed up to a house design then paid $5,000 for a variations session only to discover most of display home is all variations which was never disclosed and price increases by over $150,000! Confirm all variations and costs before handing over any money to Burbank! I requested a refund but was ignored....
1 comment
Burbank HomesBurbank
• Hi There,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to forums@burbank.com.au
Once I rec... Read more
Similar opinion? Write a review on ProductReview.com.au!
Jess PowellHunter Region, NSW
- NSW / ACT
- Verified customer
Awesome service and great communication
We are almost finished with the pre-construction phase and I have to say I am extremely impressed with the service and communication we have had from day 1. Our consultant Kim Simpson and home coordinator Kate Boucher, as well as the team in the selections process Hayley Fulton, have been amazing, kept us in the loop and have been very helpful in helping us as first time home builders. We would recommend Burbank to everyone wanting great service and communication making your new home journey much smoother!
Similar opinion? Write a review on ProductReview.com.au!
- NSW / ACT
- Verified customer
Impressive Build.
We are nearing the end of our build, and we are more than impressed.
Everything about the build process has been great! We were originally told we wouldn't start construction until February 2021, and we are now in feb and almost at Fix stage! Its all happened so fast.
Our site supervisor Luke has been excellent. Luke provides us with regular updates, and keeps us posted of what's happening.
We will be highly recommending Burbank to friends and family who are looking to build.
1 comment
Burbank HomesBurbank
We are so happy that you have enjoyed your Burbank experience. I will be sure to pass on your comments to the team.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Vanessa MuddimanHunter Region, NSW
- NSW / ACT
- Verified customer
Process to date inc selections
I am only at selections and costing but can I say the Team thus far at all facets have been knowledgeable and informative , Kim Simpson engaged me from minute one, then Hayley and the entire team including Veronika from Electrical , Leanne from Beaumont was an incredible day yesterday . It was not daunting great options and outstanding display so choices were very visual.
1 comment
Burbank HomesBurbank
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
DavidAustralian Capital Territory
- NSW / ACT
- Verified customer
Burbank Build
Burbank have been fantastic. The sales person was very helpful in making changes to the plan, to Hayley in the colour team. New Home Coordinator Gemma a star. Very quick to answer any queries and process all the appropriate paperwork. our site supervisor has been great. Answering questions & supplying pictures
1 comment
Burbank HomesBurbank
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Burbank NSW / ACT compares to other Home Builders
Know better, choose better.
Brittaney G.Sydney, NSW
- NSW / ACT
- Verified customer
Reliable, Honest and Great Builder!
We chose Burbank as we were drawn in with the quality and affordability straight away.
They have been great with their communication and have still been able to work through COVID and made us very confident in the company. We are almost half way through our build and the site supervisor, Luke, has been fantastic, great communication keeping us updated, answering our millions of questions and sending photos so we can see how the build is coming along. Has been such a good experience so far! Have recommended them to all of our friends and family that have talked about building or are looking!
1 comment
Burbank HomesBurbank
Hi Brittaney, thank you for the great review. We will be sure to pass on your comments to the team.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Riley Patrick HillHunter Region, NSW
- 2 reviews
- NSW / ACT
- Verified customer
Sensational So far!
We were drawn to Burbank from a cost point of view with the challenges faced by the slope of our block.
We dealt with Kim the sale Consultant at Thornton. She was accomodating of the challenges whilst offering great suggestions and answering multiple questions timely.
We also meet Hayley, Veronika, Leanne at our colour appoint. They offered great insights that aligned with our visions of the house. They were also accomodating of our budget conscious mindset offering alternatives whilst providing a high end finish.
Throughout the administrati...Read more
on stage of the build, Gemma has been excellent. She has answered all questions on a timely bases regardless of the difficulty. Her patients and understanding was also evident, which provided strong peace of mind with our first build. In totality, our experience thus far has been great. The adjustments made to accomodate the builders grant scheme has been effective enabling eligibility. Thank you Burbank team!1 comment
Burbank HomesBurbank
Thank you for your lovely comments Riley, I'll be sure to pass those on to the team.
Similar opinion? Write a review on ProductReview.com.au!
- NSW / ACT
- Verified customer
In construction with Burbank
We have been looking at a property with Burbank for some time, and excitingly were able to take a step forward last year. We approached the local Sydney sales team for the area we're building in, and were assigned Adam as our sales rep. From the get go, he was so diligent and informative about the process, what to expect, where there were a few challenges with the site, the land purchase and how to get the best from our plot and design. We really felt like it mattered to him what we did and how we could get the best home!
Our builder Luke and ...Read more
his team are fantastic and always available to discuss the progress, how things are tracking, flagging any small problems with suggested changes. Nothing is too much trouble, and he is always happy to talk us through anything we notice or are concerned about (generally nothing to do with Burbank, just neighbour plots, developer retaining walls etc). We are very fortunate to have Kate as our sales administrator and she's always so happy to help guide us through any changes we need to make on our plans. We're so excited to see how our house comes together over the next couple of months, it has been such a long journey and we love having taken it with Burbank.1 comment
Burbank HomesBurbank
HI There,
Thank you so much for this review! ... Read more
We will be sure to pass this feedback on! -The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
Great outcomeMoncrieff 2914, ACT
- NSW / ACT
- Verified customer
Great job !
* We moved in February to our new two storey house and no defects have been detected.
* Excellent support from Phillip Fairhall who was our New Home Consultant at the time of negotiations mid-2018.
* Great job from our Site Manager Brian Nuss managing his teams and responding on time to our queries.
* Excellent workmanship !
* Very happy with Burbank that we are in negotiations for another house.
* As a matter of a positive observation, it will be great if we can see more design options adjusted to the Canberra region, since the ACT has more strict regulations/setbacks in comparison to other states.
* Construction timeline was not too bad but it could have been better. There were months with little production.
1 comment
Burbank HomesBurbank
Hi There,
Thank you so much for this review! ... Read more
-The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
- NSW / ACT
- Verified customer
Great Experience so far
We came to know Burbank through a friend who built with Burbank and we loved the house. So we decided to Burbank.
We dealt with Tim sale Consultant, who was a great help with build design and orientation of the house
We kept changing our mind on the floor plans after we have signed the contract but anytime we change the design, Tim and His Team update the plans without any cost associated.
We also meet Hayley, Veronika, Leanne and Gemma during our colour appointment and These ladies were Excellent with their help aiding us through our choices...Read more
. They made it easy for us. we were credit with $250 to cover our transportation and accommodation After the colour appointment, Gemma was our New home Coordinator and she has been there for us. Any inquiries questions on tender and floor changes were dealt with by Her swiftly. She was patient with us and understanding. overall we are happy with Burbank and we look forward to the completion of our house1 comment
Burbank HomesBurbank
Hi There,
Thank you so much for your wonderful review and sharing how great your experience has been so far.... Read more
-The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
- NSW / ACT
- Verified customer
Pre-Construction phase has been wonderful
We initially changed to build with Burbank as we loved the Cahill floor plan. The company is very flexible in allowing you to alter the floor plan if you wish to and these changes are reasonably priced.
We would like to thank the team at Burbank Parramatta for their work ethic and friendly and helpful assistance in getting our build progressing.
Hayley, Veronika and Leanne were wonderful to deal with during our colours appointment and were all extremely knowledgeable and helpful. Hayley was lovely and answered every and all questions and que...Read more
ries we had pre and post our colours appointment. She helped us in making lovely choices for our build to coordinate all the colour choices and budget our upgrades. Gemma was our new home coordinator and she has been nothing but organised and helpful. She answers all questions efficiently and has sent through all information quickly with wonderful explanation. Our only issue we have faced was with the estimating team and their total of our contract cost, which saw them total our build around $10,000 more than it was meant to be. I picked this up and Gemma very quickly resolved the issue with the estimating team to amend the total to be the correct amount. Any and all concerns or questions we have had have been diligently answered by the Burbank staff and we cannot fault their communication and timely responses. We are greatly looking forward to seeing our build come together and thank the Burbank team, in particular Hayley & Gemma, for all their hard work during our pre-construction phase.1 comment
Burbank HomesBurbank
Hi Kelly,
We are so happy to read that you enjoyed a very efficient process with us. This is certainly very important for all builds!
We will be sure to pass along your lovely comments to the team who have specifically worked with you.... Read more
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Burbank NSW / ACT compares to other Home Builders
Know better, choose better.
Alex KSydney, NSW
- NSW / ACT
- Verified customer
Fantastic experience with BURBANK for our first home!
Our journey with BURBANK Homes has been an unforgettable experience.
Our new Home Consultant was Adam Gerrard who provided thorough information about the process of purchasing a property. My partner and I had been to various Home Builders prior to meeting Adam and non provided time nor the service for us as we were very anxious entering into the property market for the first time. Adam was patient with us which made us feel comfortable and welcomed. He thoroughly explained each step required and was available when we required assistance (even ...Read more
outside of working hours). Once we completed the first stage with Adam we were then appointed to Hayley Fulton who was our Interior Designer. Hayley was very experienced and knowledgeable in her field. She provided great feedback and insight as to how our first home would look inside and out. The suggestions made were helpful in ensuring my partner and I achieved the design we were after. She was also really flexible in scheduling time to see us, to go through the colour room stage, as we had a deadline to meet. The final interaction was with our amazing Sales Administrator, Kate Boucher. Kate has been very punctual and supportive in supplying us with critical information and explaining requirements in detail to ensure minimal delays were encountered. Also, her friendly personality made the experience smooth and enjoyable. We would like to take a moment to say Thank You to everyone in the BURBANK team. It has been a wonderful experience and an unforgettable beginning journey in building our first home.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- NSW / ACT
- Verified customer
Progressing to lock up
As we move through our build we are finding the process with Burbank to be a great experience and Luke is so helpful and keeps us up to date with how things are going onsite. We look forward to things continuing like this as we move through each stage of our build.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- NSW / ACT
- Verified customer
Great to own my own house
Out site manager Rick was excellent though the whole process, always keeping us update regularly and answer any questions straight way
All issues arising throughout the process was dealt with quick and very professional, nothing was ever a problem to deal with or fix
From being in my new house for just a few days, I have found the workmanship and built quality to be excellent
The cost of the build was as per the estimated cost
1 comment
Burbank HomesBurbank
Hey David,
Thank you so much for this review! ... Read more
We will be sure to pass this onto Rick and his Team. -The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
Andy and KaraHunter Region, NSW
- NSW / ACT
- Verified customer
Great experience!
I'm writing this review post completion and wanted to highlight how great our site supervisor Rick was during the whole process. Went above and beyond to get the right outcome.
We have experienced a few electrical issues once moved in but once again Rick has assisted us in every way he can.
Thanks it has been a pleasure dealing with Rick and hes a great asset to Burbank
1 comment
Burbank HomesBurbank
Hi Andy & Kara,
We wish you many happy years in your Burbank Home.... Read more
-The Burbank TeamSimilar opinion? Write a review on ProductReview.com.au!
Brad Hunter Region, NSW
- NSW / ACT
- Verified customer
NEVER AGAIN
*Supervisor was basically non existent and would not contact us for months at a time.
*No flexibility at any stage of the build
*tried to charge us $5000 for rock which didn’t exist during excavation until we caught them out
*10 months after handover we are still waiting for poor workmanship which some call ( defects ) to be fixed.
*could have easily finished the build earlier but dragged it out until the very end of the contract
*They ignore your emails and brush you off at every opportunity
Keep away from Burbank homes if you want your house built properly.
Worst experience we have ever had
1 comment
Burbank HomesBurbank
Hi Brad,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to forums@burbank.com.au
Once I receiv... Read more
Similar opinion? Write a review on ProductReview.com.au!
Details
Category | Home Builders |
---|---|
Types of Homes Available | Dual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-Storey |
Minor Defects Warranty | 15 months |
Major Defects Warranty | 30 years |
Sustainable Building | Yes |
Knockdown & Rebuild | Yes |
Build Areas | Sydney, Central Coast/Hunter, South Coast and ACT regions. |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Burbank HomesBurbank
Thank you for your great review. I will be sure to let Luke and the team know.