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- Post-Construction
Marissa & Leilani were the perfect combo for helping us design and build our first home. I felt a level of confidence and direction from both of them which felt firm but super friendly. This was good for someone like me who struggles to make decisions but didn’t always want to be told what to do. I really appreciated how everything was explained… Read more
and thoroughly thought out. I also really loved how they didn’t always upsell us to buy a more expensive option if it wasn’t in our best interest for our first home. I felt like they both truly understood what my partner and I needed but also wanted - there was a good combination of giving us what we need and where it was worthwhile spending extra money - this can be rare to find in teams who definitely have sales KPIs and interests behind them as well. Overall, I could not have picked a better team to guide us through the process. We finished the day with 3 hours to spare, and it felt easy, smooth, and well run. Also loved the new studio set out!
Paul was extremely lovely and helpful. We had so many questions and he was amazing at answering them and helping guide us. We went through multiple display homes with different builders before we decided on Burbank. The price is fantastic and so is the service. Highly recommend Show details
Karl has been a great help throughout our pre-site journey. She has been supportive, responsive, and always willing to assist whenever we needed guidance. Her help has made the entire process much smoother and less stressful for us. We truly appreciate her assistance and would highly recommend her to anyone going through the same process. Show details
Reviews with attachments
"If you’re on the fence about booking a color selection consultation, do it! Marissa and Hayley and the team were knowledgeable, patient, and truly understood the vision we were aiming for. They provided fantastic recommendations while still making sure the space felt like us. The palette looks stunning together, and the whole session felt so seamless. 5/5 stars!" Show details
We had an excellent experience at the Burbank Edge Studio with Chloe Downes and Hayley Tupaea. Chloe was extremely helpful with our colour and material selections. Her professional advice and expertise made it much easier for us to choose a beautiful, well-coordinated colour palette for our new home. Hayley guided us through all the electrical… Read more
selections clearly and professionally. She explained the available options, answered all our questions and provided practical advice based on our needs.
Thanks to their knowledge, preparation and expertise, we were able to complete the entire selection process smoothly in approximately three hours. Both Chloe and Hayley were friendly, patient and professional throughout the appointment.
We are very happy with our experience and highly recommend the Burbank Edge Studio team.
Very professional team: Maks, Linda, Kate, Kristine and Matt could not be more helpful and patient with us. If you want any build, there are a lot of builders to choose from but if you want a builder to trust and a home to be proud of, go with Burbank. Show details
We have just completed our contract signing, colour selection, and electrical selection at Burbank Edge Studio, and we are very happy with the experience. We would like to sincerely thank Kay, Linda, Chloe, and Hayley for their outstanding support throughout the process. They were all incredibly helpful, patient, and professional, taking the time… Read more
to answer every question and clarify any concerns we had.
We are also pleased that Kat will be our Customer Care Coordinator for the next steps of our building journey. We look forward to working with her and hope everything continues to run smoothly.
Thank you to the entire team for making this exciting stage of building our dream home such a positive experience. We can't wait to see our dream home come to life!
⭐️⭐️⭐️⭐️⭐️ Highly recommended!
So far, my experience with Burbank has been amazing. I visited almost 12 builders while trying to find the right builder for the block of land I had signed a contract for, and Burbank really stood out. Not only was the design I chose absolutely beautiful, but it was also great to visit display homes that weren’t just “top of the line” luxury… Read more
builds. I really appreciated that they had homes of all sizes on display, both big and small, so you can actually get a realistic idea of what your future home could look like.
As a first home buyer, I have a very strict budget to stay under in order to qualify for the $750k first home grant. I was amazed walking through the display home and finding out that the base build price, including the promotional package, would still keep me under that limit. After visiting so many builders, I found Burbank’s pricing to be extremely competitive and fair.
I recently had my colour appointment and, honestly, I was overwhelmed and nervous that the variation costs would be very high just to include a few extra things I wanted in my home. Not only was I impressed with the range of options available, but my colour consultant, Alycia Varley, was amazing throughout the whole process. She helped calm me down, guided me through the selections, and made it much easier to decide what I wanted.
When the variation pricing came back, I was genuinely surprised at how reasonable it was. Working in the building industry myself, I have a strong understanding of trade and material pricing, so it was refreshing to see a builder not inflating prices and instead genuinely helping people get into homes despite the current cost of living pressures.
I’m very impressed with Burbank overall. A big shout out to David Doak at the Yarrabilba display home as well. We were working within a very strict timeline when choosing a builder, and he was incredibly helpful throughout the process. Anytime I’ve called in a panic, he’s been there to help, which has been greatly appreciated.
I cannot wait for my house to be completed. Thank you, Burbank!
“We had a fantastic experience working with Patricia Tewaaka sale consultant at yarrabilba. She was incredibly helpful throughout the entire process, especially when it came to selecting the right house plan. Patricia took the time to understand our needs, explained everything clearly, and guided us toward a design that suited our family… Read more
perfectly. Her communication, professionalism, and ongoing support made the whole experience smooth and stress-free. We truly appreciated her dedication and would highly recommend her to anyone looking to build their home.”
Burbank has been an incredible builder to build with. The service proposition has been outstanding, and the build was completed in the provided timeframe and to a highest standard. Special shoutout to Michael Ferrier, my site supervisor for his outstanding service provided, and also Em for all the efficient admin support. 10/10 would recommend Burbank to anyone looking to build a home. Show details
We started our journey as a multi-generational family looking at display homes in Whiterock after finding plans for the Kenmore 362 online. This design was one that gave us the opportunity to explore how the design could work for 5 adults and upcoming grandchildren. There was a lot of uncertainty and questions. We have never done this before so we… Read more
were super scared and had no idea how it all worked. What were we to do first etc. Maks Hossain was amazing at answering our questions and helping us understand what we could achieve. His knowledge and reassurance helped us make a decision on a block of land and gave us the confidence to start the build process.
Next up was the colour and electrical consults. Wow, amazing! That is an experience I loved! I am the worst person at making decisions. Never give a menu we will be there all day waiting for me to decide. For that reason, I was a little worried that I wouldn't be able to make decisions quickly during our consult day. Boy did I surprise myself. That all comes down to the amazing expertise and guidance from Marissa Lintott. Our colour consult appointment was with 4 of our family of 5 so even more challenging to get everyone on the same page. Marissa we had so much fun, thank you!
Next up was our electrical consult with Hayley Tupaea. Never did I ever think an electrical consult would be so awesome. Hayley you too were amazing with your guidance and recommendations. We had our plan sorted before we met with you however you helped us save on our budget. We are forever grateful for that.
The last piece of the puzzle this far was the patience and guidance from Karla Egan, boy, were you challenged with how long we took. But we got there in the end, and you have now passed us over to our site supervisor Scott Hancock who will be in touch soon to make bookings in preparation for construction commencement. Thank you Karla I bet it feels good to finally be at that stage.
Burbank you have an incredible team who are all an asset to your business. I look forward to the actual build process now and of course excited for the day we are handed the keys to our new home.
Thank YOU! Mata T
I had a wonderful experience with Kristine at Burbank Edge Selections. She was very professional, patient, and helpful throughout the entire colour selection process. She took the time to explain all the options clearly and made the whole experience much easier and less stressful. Her advice on colours, materials, and finishes was very practical… Read more
and helped me make confident decisions for my new home. Kristine was friendly, knowledgeable, and genuinely cared about helping me achieve the best result. I really appreciated her support and attention to detail. Thank you, Kristine, for making the selection process smooth and enjoyable. I would highly recommend Burbank and especially Kristine to anyone building their new home.
What an amazing experience so far with the Burbank Team! Started our journey with Trent, our new home sales consultant. Nothing but honesty and genuine advice which helped us pick the perfect floor plan without the need to make to many changes (Bardon 217) didn’t try up selling us any unnecessary stuff or features. Just good honest advice. Also… Read more
helped us secure our block of land. If it wasn’t for him we wouldn’t even be building. As first home builders we could not have been luckier to get Trent.
Our contract signing with Linda was the shortest part of our experience but she still took us through every part and explained everything without any issues. Even answered all our questions we had without and hesitation or issue. Was just another amazing part of the process.
Our electrical selection with Hayley was also a breeze, she was very knowledgeable around the correct amount of lighting to add to the home and where to add extra PowerPoints. Was also great at assisting in relocating and adding two way switches so once we are in the home it’ll be much easier to turn things off and on. Without her knowledge we wouldn’t have thought of half the stuff we changed.
Our colour selection was handled by Marissa, this was my partners favourite part of the process. Marissa was amazing at guiding us on our colour selection. Making sure none of the colours clashed and blended well while also making sure we were within our guidelines for the estate. Marissa had amazing knowledge when it came to selecting Trims and accessory’s.
Now we are just waiting for land registration but the whole process with Burbank so far has been flawless thanks to the Team at Burbank. Would highly recommend them to anyone looking at building.
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My favourite team — Em, Tony and Burbank team! Thank you for completing my very first home. It has truly been a perfect experience. I’ve already shared my thoughts about Em before, but I want to say it again — she supported me so much throughout the entire journey. I would especially like to thank Tony, our site supervisor. Despite my limited… Read more
English and endless questions at all hours, he always answered patiently and managed the entire build perfectly. The construction time was much faster than we expected, yet the result is a beautiful and high-quality first home. He carefully checked every detail and gave us so much valuable advice. He even took care of things we didn’t notice or didn’t know to ask about. I genuinely feel like I learned so much from him during this process.
Even after we received the keys, Tony and the Burbank team continued to support and care for us. They are not only professional but also truly caring — more than any company we have experienced. I sincerely hope many others get the chance to experience this as well.
Because this was our first home, we put all our heart and attention into it. The Burbank team gave us an experience that exceeded all expectations. Thank you again.
If we ever have the opportunity to build again in the future, we would choose them without hesitation.
These are not empty words — they come from genuine experience and honest feelings.
Without question, they are a top-quality builder.
Once again, thank you to the Burbank team and especially to our site supervisor Tony.
If you are planning to build a home, I strongly encourage you to visit and speak with them.
We went to Burbank Edge Studio for our colour selections and met with Kristine Sing, our interior designer, who welcomed us, made coffee and took us through the entire process very professionally. I have seen designers get frustrated especially when we ask too many questions and take our time when choosing selections but Kristine was always… Read more
helpful, smiling, and explained everything we asked her in simple language. There was a lot of things which we hadn’t even considered, such as, size of windows for the raised ceiling, facade material, bench-top, cabinets, cupboards and drawers for kitchen, linen and wardrobe, which Kristine reminded us about. We told her we wanted to keep costs down so she showed us different options to choose from. She is sending us quotes for different options so we can pick and choose what we want. A few hours felt like minutes and the whole process was seamless and straightforward especially when we had travelled all the way from Canberra for the selections and were flying back the same afternoon.
I want to shout out a big thanks to Kristine and also to Hayley Tupaea who was equally kind and helpful and assisted with electrical selections. The initial journey has been great so far from Paul Pereira who was our sales consultant, then Kristine and Hayley. I hope this great experience continues throughout our journey until build is complete and the handover. Thanks Burbank team for your help and assistance and more importantly your kind and helpful nature.
⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Experience with Burbank Homes I had a fantastic experience building with Burbank. The entire construction process was smooth, well-managed, and transparent from start to finish. The team consistently communicated updates, addressed any questions promptly, and ensured everything stayed on track. Most importantly, the… Read more
home was delivered on time, exactly as promised — something that truly reflects their professionalism and reliability. The workmanship and attention to detail throughout the build were impressive, and the overall journey was stress-free.
Highly recommend Burbank to anyone looking for a builder who delivers quality, efficiency, and great customer service.
- +3
Our experience with Burbank Homes had a rocky start. The admin process was slow, there were delays, and we faced pricing and design errors. We also had a disappointing experience with the salesperson, which added to the early frustrations. Despite all that, the end result was a beautiful and perfect home—from the painting to the finishes,… Read more
everything was done to a high standard. The real hero of our build was Matt West, our site supervisor. He was incredibly communicative, friendly, and easy to talk to. Matt worked tirelessly to ensure everything was done properly and always made time to answer our questions. His dedication and professionalism made the entire building journey smoother and more enjoyable. Matt is the reason we’re giving Burbank Homes 5 stars.
We also want to acknowledge Whitney, our customer care coordinator, who helped resolve the pricing and design issues. While communication was sometimes slow, she did assist in getting those problems sorted.
Overall, we’re thrilled with our new home and grateful to Matt for making the experience a positive one. If you're building with Burbank, we strongly recommend working with Matt West—he truly goes above and beyond.
We cannot speak highly enough in regards to how happy we are with the service, communication and dedication that we received from Burbank & their staff. We were always kept updated with the work that was being done. With every update we received, we would brag to our family and friends of how fast it was all coming along and how good the… Read more
workmanship & quality was. I would tell them how great this company and their team really are. But by the end of the build I have changed my mind. This company isn't GREAT, it is AWESOME! and I will recommend them without hesitation.
Latest follow-ups
I recently met with my Contract Presenter for the next stage of my build. I walked into the appointment feeling extremely overwhelmed, however with the patient guidance and reassurance of my Contract Presenter, this feeling quickly disappeared.… Read more
Contract information was explained in terms I could understand and was extremely thorough. Being walked through each document in this manner reiterated how confident I am that I am in such safe hands for my house build. Moving forward to the colour selection stage of my build is not only exciting but reassuring that I have made the right choice in choosing Burbank Homes to make my dream come true.
Follow-up · Since contract signing I have been contacted by Burbank staff to advise bookings for the next stage which is colour selections. To date all staff at Burbank have been extremely helpful, providing expert advice along the way. Wait time is minimal and communication is quick and efficient. I am kept informed throughout every stage and advised well in advance of what to expect moving forward with my build.
Absolutely amazing experience pre-build, during and post-build. Every phone call answered, regular inspections with Supervisor, cannot fault my experience with Burbank at all. Very happy with decision to build with Burbank after previous very bad experience. Show details
Follow-up · cannot fault Burbank, knowing any query, small or large, will be taken care of is of great comfort. First-name basis phone calls a bonus too. inspections a breeze. my previous experience with an awful builder in 2024 made me extra cautious, huge effort to trust again in 2025 with another builder but I needn't have worried. totally recommend Burbank.
We are return customers to build our second house with Burbank. It has been wonderful experience like the first time, everyone in the customer team is excellent like Kay, Kimberly, Alycia and Hayley Show details
Follow-up · Very prompt follow-up Very reasonable quote and price Very patient and helpful during colouring selection
In-depth reviews
Building a new home can feel overwhelming, but working with "BURBANK HOMES" made the entire process remarkably smooth! A massive thank you to "Linda Overell" during our contract signing, she made everything so clear, answered all our questions, and guided us step-by-step through the paperwork without any stress. A huge shoutout to "Alycia… Read more
Varley" during our colour selection who was absolute magic to work with! She had an amazing eye for detail, guided us effortlessly through all the material and colour choices, and took the time to explain how every element would come together. Her patience, expertise, and passion turned what could have been a overwhelming decision process into an exciting and fun experience. She helped bring our vision together and explained every detail so clearly, ensuring we felt confident in every choice we made.
Linda and Alycia's professionalism, patience, and clear communication made a world of difference for us. Highly recommend "BURBANK HOMES" to anyone looking to build!!
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We are very happy with our new house! We were fortunate to have two wonderful site managers, David Dobson who supervised the Base to Lock up stages and Andrew Pryor who carried out the rest of the build. They both did the job in a fantastic and most professional manner. The construction team headed by Chris Swanton is highly professional and… Read more
responsible. When our site manager needed back up for the PC items, Chris gave timely support to speed up the process. Very close cooperation within the team that made things possible. We would like to specially thank our site manager Andrew Pryor who has done his best to keep the build on track while striving to maintain the quality of the build. From his supervising the site, we have seen a great mix of his profound experience and knowledge in the industry with his wonderful work ethics all along. We are very impressed! There were times when things happened on site and we became a bit worried. Andrew always kept clam and handled it methodically. We were amazed by his ability in the management of the site and the tradesmen. Andrew has strict requirements for work quality and he attends to details. Our house is built exactly on our request and expectations. Our Site manager Andrew Payor has played a very important role in the process. Our thanks also goes to every tradesman involved in the build. They are wonderful people! The word Journey is often spoken by Burbank people and Enjoy Your Journey is on everyone's lips in Burbank to their clients. Now that our house is completed with a good happy result, we can say that we have had a wonderful journey and more wonderful is the journey is enjoyed by us and the Burbank teams together. We have been in good safe hands from the start. We would like to once again give our thanks to Sandy Waller, Manager of Sales; Katherine Kleidon, sales consultant ; Kate McLean, interior designer manager; Hayley Tupaea, electrical consultant; Kimberly Russel, Customer Care manager; Linda Overell, contract presenter ; Chris Swanton, Construction manager; David Dobson and Andrew Pryor, Site Managers. Thank you all for making our journey a great one!
We built the Wilshire 221 at Narangba (Job 249336) and handed over in 2026. The finished home is solid and we're happy with the build quality. Getting there was harder than it should have been from a builder of this size. Pre-contract: Every time our plans were updated by our sales consultant, other items changed without us asking. This meant… Read more
repeated back-and-forth before we could finalise the contract. Contract signing: The engineering drawings didn't match what our consultant had submitted items had been added that we never requested. Removing them was quoted at an extra $1,000, despite the error not being ours. We spent 90 minutes working through the discrepancies on the day. The app: Progress tracking was a selling point. In reality only the slab and frame were ever uploaded. The app then crashed repeatedly and was discontinued before our build finished. Customer care: Our coordinator was frequently on leave with no handover contact provided. Calls went unanswered and emails often weren't replied to. This was the weakest part of the experience. Credit where it's due three people made this build work:
Marissa (Interior Design) was outstanding. She worked through our internal and external selections properly and made sure nothing was missed. She picked up that our plan had an undersized vanity in the ensuite, which we then had corrected. That was her catch, not ours.
Haley (Electrical Consultant) was helpful, clear and easy to work with. The electrical planning was one of the smoothest parts of the whole process.
Adam (Site Supervisor) was excellent weekly Friday email updates, easy to contact, and straight with us. He's the reason the build itself went smoothly.
The gap: The one pattern that ran through the whole build was no cover when staff were away. When our customer care coordinator was on leave, no alternative contact was provided. The same happened at Practical Completion our site supervisor was away on family leave and no one else picked up the communication, so we went into the PCI stage without updates. For a builder of this size, there should be a documented handover process when a key contact is unavailable. Good product, good people. The process and systems need real work.
Recent reviews
We had an outstanding experience working with Tiarn Greig as our Pre-Construction Customer Coordinator. She kept us updated every step of the way , made the entire process seamless and stress free. Show details
Vishal was absolutely amazing! He went above and beyond to provide assistance building our dream home. He took all our priorities in our home into consideration and helped us select the design that fits into our budget too. Show details
Marissa & Hayley were super helpful at my colour and electrical appointment! Made it very easy to understand and even brought up ideas that I hadn't even though of but worked perfectly for my house design. Show details
We have had a great experience during the pre-construction stage with Burbank. Everyone in the office has been friendly, supportive, and very helpful. Maks with the pre-contract was very transparent. Em and Linda communicated clearly and explained the contract thoroughly, which gave us confidence throughout the process. Chloe and Leilani were… Read more
wonderful in helping us choose our colours and electrical layout. Thank you all! Off to the construction stage now!
Had a terrific day at Burbanks Edge Studio with Marissa and Hayley choosing the colours and electricals for our home. Both were extremely helpful with great advice. We are so grateful for their input and also for their follow-up. Always quick to respond. Also a shout out to our coordinator, Karla, sorting out our variations. Much appreciated. Show details
Our experience with Burbank has been really good so far. Colour appointment with Alycia and electrical appointment with Leilaine has been really thorough and detailed. Both have supported and helped us to make right choices and their knowledge with products was spot on. We would highly recommend them to anyone planning to build with Burbank. Show details
We have had a fantastic experience with the Burbank team during the initial planning and pre-construction stage. Communication has been excellent, with prompt and timely responses to all our emails and questions. The team has been professional, knowledgeable, and supportive throughout the process, making everything smooth and stress-free. We… Read more
really appreciate their attention to detail and customer service, and we're looking forward to the construction phase. Thank you to everyone involved!
Many thank to Marissa Lintott for helping us with our Edge Colour Selection for our new home. We are looking forward to getting our new home underway with Burbank Homes. Show details
We had great experience with colour selection Alycia and electrical appointment with Leilani.They both are very helpful and very experienced too.Amazing communication and great customer service by burbank. Burbank Homes as well Show details
We've had a fantastic experience with Laura from Burbank so far. From our meeting, she was incredibly knowledgeable, honest, and easy to deal with. Laura took the time to understand exactly what we were looking for, answered all of our questions clearly, and always provided the information we needed promptly. Thanks to Laura's guidance and… Read more
communication, within 24 hours we had made decisions on the majority of our selections and felt confident moving forward. Her professionalism, transparency, and genuine willingness to help made the entire process straightforward and enjoyable. We left our meeting wanting to sign with Burbank because of how positive the experience was.
We highly recommend Laura to anyone considering building with Burbank. She has made what could have been an overwhelming process feel simple and exciting.
Burbank Homes were amazing to build the house with. From first meetings with our colour selection right throughout the build. Would recommend Burbank Homes to everyone. Our site Manager Adam was outstanding. Show details
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