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Burbank QLD
4.8 from 198 reviews · View Statistics

Reviews

4.8

198 reviews
5
(178)
4
(15)
3
(1)
2
(0)
1
(4)
  • Build Stage
  • Customer Service
    4.9 (94)
  • Site Admin
    4.8 (53)
  • Timeliness
    4.8 (64)
  • Structural Integrity
    4.8 (38)
  • Plumbing & Waterproofing
    4.9 (34)
  • Electrical & Lighting
    4.8 (35)
  • Flooring
    4.9 (35)
  • Transparency
    4.8 (76)
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vik

vikSouth East Queensland, QLD

  • 2 reviews
  • QLD
  • Verified customer

Excellent customer service preliminary contract stage

published

Thanks Kathy Kleidon at the North Harbour Sales Burbank. We had seen all the glowing reviews and had enquired some land, Kathy went above and beyond to help us make what we wanted work in our budget. She contacted our broker and land agent etc and was always available to chat or contact us back regarding any questions. I think for up to this stage, we are incredibly happy with the service, transparency and kindness of Kathy from Burbank homes. Thanks again for your time and efforts.

Customer Service
Build StagePre-Construction
1 comment
Burbank
Burbank HomesBurbank

The reviewer stated that an incentive was offered for this review

Darryl S.

Darryl S.South East Queensland, QLD

  • QLD
  • Verified customer

Smooth and easy

published

We are nearly finished. The whole process with Burbank has been awesome. From the beginning with our New Home Consultant, Kathy Kleidon at the North Harbour Sales office, to completion with our Site Supervisor, Jeff Cutler, we have been kept informed during the whole process. We are very much looking forward to the handover of the keys so we can start life in our magnificent new home. A big thank you to all the Burbank staff and tradies who have been involved

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
Burbank
Burbank HomesBurbank

The reviewer stated that an incentive was offered for this review

sarah

sarahSouth East Queensland, QLD

  • QLD
  • Verified customer

Excellent Customer service, thank you Kathy.

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank HomesBurbank

The reviewer stated that an incentive was offered for this review

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Brianna C.

Brianna C.South East Queensland, QLD

  • QLD
  • Verified customer

Highly recommend Don at south Ripley

published

My partner and I had chosen a different builder to Burbank. We were getting no where with our current builder and we were getting very overwhelmed as we are building our first home. My in-laws suggested going in to Burbank as they had heard great things and I’m so glad we did. We met Don and he was so friendly and helpful. Whilst we were looking through the display homes he found a plan of where our block was, showed us what the balmoral 220 floor plan would look like on it and offered suggestions of changes he could make so it would be a similar floor plan to the one we had with the other builder. Don has gone above and beyond for us already. We can’t wait to start our build with Burbank. :)

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Burbank
Burbank HomesBurbank
Josip K

Josip KSydney, NSW

  • QLD
  • Verified customer

Perfect PATRICIA :) Coomera Foreshore

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
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1 comment
Burbank
Burbank HomesBurbank
Greg Monaghan

Greg MonaghanSouth East Queensland, QLD

  • QLD
  • Verified customer

Great start to hopefully a wonderful build

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Kieran W.

Kieran W.South East Queensland, QLD

  • QLD
  • Verified customer

Excellent and Professional

published

Kathy from North Harbour has been exceptional through the entire process. Very professional with helping First time builder, very transparent and makes the process easier to understand. Kathy has been very approachable and made availability around hours that work for me. Excellent knowledge of the area and was able to use contacts to ensure a smooth process throughout along with fitting to my budget. Highly recommend Kathy for anyone looking to build.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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Josephine K.

Josephine K.South East Queensland, QLD

  • QLD
  • Verified customer

Fantastic service! :) 10/10

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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  • QLD
  • Verified customer

Great Service to date :)

published

Friendly and professional service is what we have experienced from Kath at the North Harbour display village. Kath has been there to support us with a multitude of queries and changes to our initial design. Kath has maintained ongoing contact with us throughout the whole process which has been very reassuring and her local and technical knowledge is fantastic. We are happy we decided to build our first home through Burbank Homes and we highly recommend you meet with Kath and the team and explore the great options they have available.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
Construction End DateJune 2021
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  • QLD
  • Verified customer

Fantastic and Great service so far

published

we have been to see other builders at Yarrabilba but must tell you the best service and advice we got was from Burbank. Ryan was very helpful and really worked hard to accommodate whatever our needs were and he also gave us other options to look at. Ryan was honest and very resourceful in doing all the adjustments we needed for the house. Ryan was always giving us regular updates and even picking up my phone calls on his days off. Ryan actually listened and explained the whole building structure and showed us around the house what is included within our budget. I will highly recommend Burbank just because of the level of service and commitment we received from Ryan. Burbank has hired a great sales person in the name of Ryan Watson.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Burbank
Burbank HomesBurbank

The reviewer stated that an incentive was offered for this review

AMNonan

AMNonan Queensland

  • QLD
  • Verified customer

It was fantastic!

published

It was a great experience with a burbank staff especially to maks who is very nice and accommodating and also to kate who is very helpful in the design at the edge studio and I can’t wait to see my house comes out of the ground shortly! Recommended to everyone.

Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Matt M.

Matt M.South East Queensland, QLD

  • QLD
  • Verified customer

Great so far

published

Have been great and quick at answering questions.
Nikky has been great with getting things sorted quickly.
Don has still been helping out where possible and giving updates promptly
Costs have not changed since initial estimate other than colour selection changes etc which were all clearly outlined.
David the builder contacted me instantly when introducing himself and letting me know he'll update me as soon as he has dates on when construction will start.

Only negative is that we have only just been referred to the construction after 2+months of getting plans etc sorted. But is understandable with the influx of jobs.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateFebruary 2021
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  • QLD
  • Verified customer

Hands down the best new home consultant in Brisbane!

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Rhiana

RhianaSouth East Queensland, QLD

  • QLD
  • Verified customer

Everything is great!

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Burbank
Burbank HomesBurbank

The reviewer stated that an incentive was offered for this review

Hannah S.

Hannah S.South East Queensland, QLD

  • QLD
  • Verified customer

Our Sales Consultant Was A Lifesaver!

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Burbank
Burbank HomesBurbank
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  • QLD
  • Verified customer

Highly recommend

published

We recently signed a contract with Burbank to build our first home at the Sunshine Coast!
One of the things that initially caught our eye was how simplistic and practical the floor plans are. Every thing just made sense and every bit of space was used wisely. On top of that the staff are beyond friendly and completely transparent with everything throughout the process. After every meeting we went home completely confident in our decision to build with them. They have made the process so far super easy and we just can’t wait to see our home come together. Thanks Burbank!!

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Kate

KateBrisbane

  • 5 reviews
  • QLD
  • Verified customer

Building phase, a breeze!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateAugust 2020
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Megan Gough

Megan GoughQueensland

  • QLD
  • Verified customer

Amazing company!

published

We have had nothing but absolutely fabulous service from Burbank. Form the very first day walking into the Burbank display at yarrabilba we knew we would build our dream home with Burbank. Hayley at covella is so professional and helpful in every Single way, nothing was ever a problem. She was so flexible working around our work life and busy schedule with 2 young children. The process has been so quick and efficient even in these tougher times we’ve all experienced this year. We Cannot wait to build with Burbank and share our amazing experience along the way with our friends and family. I’d recommend anyone to build through them because if it is anything like the service we have already had they’ll love it and be just as excited!

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StagePre-Construction
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1 comment
Burbank
Burbank HomesBurbank

Hi Megan,

Thank you for this wonderful Review!

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Ashley

AshleySouth East Queensland, QLD

  • 5 reviews
  • 6 likes
  • QLD
  • Verified customer

15 stars out of 10!

published

We are in the beginning stages of building our new home but we have had the most amazing experience so far. Our beautiful and helpful sales consultant Georgia Martin has been so incredible through every stage of our planning. Nothing was ever too hard or too much work, she always helped us the best she could and worked closely with our mortgage broker and land sales consultant to help get us over the line for our finance approval. Georgia's product knowledge is impeccable, she was always open and honest about all building decisions. I'm so glad we chose to build with Burbank and we got to work with Georgia. Burbank is so lucky to have such an amazing and dedicated sales consultant like her!

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
Burbank
Burbank HomesBurbank
  • QLD
  • Verified customer

Cant fault anything

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank HomesBurbank

Hi Karl
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
Thanks
- The Burbank Team

The reviewer stated that an incentive was offered for this review

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Details

Compare all 6 Burbank
CategoryHome Builders
Contact Number 07 3440 7500
Address11 Lexington Rd, Underwood QLD 4119, Australia
Email Address qld.enquiries@burbank.com.au
Online Live Chat Yes
Types of Homes AvailableDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-Storey
Minor Defects Warranty 12 months
Major Defects Warranty30 years
Sustainable BuildingYes
Knockdown & RebuildYes
Build AreasSouth-East Queensland.
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