3Burbank QLD
Part of Burbank 4.1 

Burbank QLD

 Verifiedburbank.com.au
3Burbank QLD
4.8

570 reviews

PositivevsNegative
96% · 54620 · 4%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.8
Site Admin
4.7
Timeliness
4.6
Structural Integrity
4.7
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.7
Flooring
4.7
Transparency
4.7

Reviews

570 reviews
Suresh B.
Suresh B.South East Queensland, QLD
  Verified QLD

Thank You Burbank

I recently built a house and have a very positive experience with Burbank from start to finish. My sales consultant Randall, customer care coordinator Whitney and site manager Jamie are great to work with them and did not had any issues. Jamie completed the house on time and handed over the keys before the due date. I am lucky enough to have Jamie as my site manager. I am very much satisfied with Burbank and happy to recommend to others. Show details
Robyn Glass
Robyn GlassSouth East Queensland, QLD
  Fair Incentive Verified QLD

Happy with the services provided

We are building with Burbank Homes and hope to start the build very soon, we have been very happy with their service from Barry Kluver in the sales office at Shoreline, Kimberley Russell, in the underwood office, Kate McLean our interior designer and lastly our building supervisor Dave Dobson, any problems or questions have been answered or worked thru, giving us a pleasant experience throughout, we can’t wait to actually live in our new home.
Many thanks to the above mentioned staff Show details
Customer Service
Selina W.
Selina W.
  Verified QLD

Burbank for the win on customer service

My husband to be and I had the pleasure in meeting Kristine (interior designer) for our colour selections. She was amazingly knowledgeable on all the products, and extremely easy to relate to. Would happily recommend Kristine Singh, Kathy Kleidon & Kat Van Hoff who to date have been our three main contacts with Burbank Homes. We cannot fault a single thing with any of these ladies for all our dealings to date. Our experience has been phenomenal. Show details
Kym Oshodi
Kym OshodiSouth East Queensland, QLD
  Verified QLD
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Gurung A.
Gurung A.
  Verified QLD

Pleasant experience so far

We had a pleasant experience with Russel. He gave us adequate information and advice. We’ve put our faith in Burbank. Hope we get to live in our first new home soon. Show details
Cayla H.
Cayla H.South East Queensland, QLD
  Fair Incentive Verified QLD

Great Experience With Whitney

We have just completed our pre construction phase with Whitney Healey! She was amazing throughout the entire process. As first time home buyers my partner & I were absolutely clueless but Whitney made the whole process very smooth, answering all sorts of questions and also explaining things to us in a way we would both easily understand. She was also always very quick to responded to our emails and phone calls as well. Show details
Customer Service
Kayla B
Kayla BSouth East Queensland, QLD
  Verified QLD

The most positive experience with New Home Consultant

Thankyou to our New Home Consultant Kyle at Greenbank for a great experience with Burbank so far on our first home journey. If I could put more than 5 stars, I would! Kyle is a fantastic professional with a friendly gentle attitude that made us feel very welcomed. Kyle’s genuine nature and professionalism made what I thought would be a very overwhelming part of our journey seamless and enjoyable. I have very much enjoyed our dealings with Kyle throughout this process. Thankyou Show details
Gustavo S.
Gustavo S.South East Queensland, QLD
  Verified QLD

Great Experience from Start to Finish

I am extremely please with Edge Studios and Burbank so far, they have been wonderful. They are very knowledgeable and come prepared to help you navigate through the decision process. As a time poor individual this is extremely valuable to me. Show details
Scott and Helen
Scott and HelenBrisbane2 posts
  Fair Incentive Verified QLD

A good experience

Whitney is our coordinator during the process and has been wonderful, Whitney has always returned calls and chased up questions which received a positive response for which we are grateful, always gave a heads up to any paperwork coming through to keep the process moving along. You have been amazing Whitney, not to forget Marissa and Laura thank you for your help. Show details
ashoconnell19
ashoconnell19
  Fair Incentive Verified QLD

Helpful and Efficient

We are very pleased with our experience with Burbank so far on our building journey. Marissa at Edge Studio was very helpful and efficient at helping us through the colour selection and final variations on our home design. Highly recommend! Show details
Maine L.
Maine L.
  Fair Incentive Verified QLD

Building with Burbank Homes

Our experience with Burbank homes so far has been phenomenal! Laura Bertrand has been an absolutely angel. She has been attentive and informative. This is our first time building and our very first home so we were very nervous and lost throughout the whole process. However, Laura has guided us through every step of the way. She always has our best interest in mind and spoke through all the options available to us. She has responded quickly to our questions via email and phone. If we had the option to build again in the future, we would definitely go through Laura and Burbank homes again. If you are looking for open, honest, informative and budget-friendly builders, we highly recommend Burbank. Show details
Jinho P.
Jinho P.
  Fair Incentive Verified QLD
Daniel
Daniel4 posts
  Fair Incentive Verified QLD

Pre-construction made easy!

Our pre-construction phase of of Burbank house build went very smoothy and in a timely manner thanks to Darien James. Darien was very efficient, always available to answer our many queries! And put us at ease that all was in place and going fine for our first ever house build! Show details
Anthony
AnthonySouth East Queensland, QLD
  Verified QLD
Julie
JulieSouth East Queensland, QLD
  Fair Incentive Verified QLD

Some challenges but very happy with quality and end result

Lack of communication on progress when the build first started but a change in Site Manager seen this change improve. I did struggle with not having a move in date until within the last 2 weeks. The quality of the work I am very happy with and a couple of items that required follow up have been rectified. Show details
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
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Questions & Answers

Daniel S.
Daniel S. · QLD

What’s the approximate build time like in Brisbane south for a 2 storey house?

Burbank
Burbank   DM   

Hello Daniel, I can get one of our consultants to answer this question. Are you able to send your email address or phone number, so I can follow up? Thanks Jamie

pvirvine
pvirvine · QLD

Can I ask why our children who signed for a house in early 2021 are still waiting for their house to be completed. We understand the significance of covid and the delays caused by this, but their house is at lock up and they have been advised of delays due to cabinetry which is bizarre considering you have had plans completed for months and months. They recently received a delay due to 'unforeseen circumstances' which it turns out the painter was a no show! and they still don't have a painter, and now another due to weather, which is interesting considering the works inside should be continuing and should not really be impacted by the weather. Their latest advice is that the completion has now been pushed out to late July which is absolutely appalling, considering the house should have been completed last year. Just a question if your tradespeople are no shows and you only use your own trades people, which is what they got told. Why are you using such unreliable trades people and why can't we arrange a painter who we know will show up, and provide you with their contact details and what you would have paid your 'no show tradesperson' be paid to the guy who will do the work. Also why can't items outside the house eg: the driveway and the back landscaping be done if there are no other trades on site surely this could have been done. Each question they ask is met with a 'there is a process to follow! Cool well follow your own set process and get their house built, obviously your process isn't working. They have also had 3 different site supervisors which is concerning, reading your responses to questions and reviews just seems like an automated generated response like the recorded messages you get when you call banks / telco's etc.

Adam
Adam  

We started in October 2020. 70% complete. The gloss the shine the excitement. All gone. Couldn’t give a shit now if they finish or not. Literally don’t care anymore. Disappointed is not even a word to sum it up.

Burbank
Burbank   DM   

Hello Adam I would like to follow this up for you. Are you able to give me your customer reference number or your building address? Thanks Jamie

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Details

Compare all Burbank listings
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-Storey
Minor Defects Warranty 12 months15 months15 months15 months
Major Defects Warranty30 years30 years30 years30 years
Sustainable BuildingYesYesYesYes
Knockdown & RebuildYesYesYesYes
Build Areas

South-East Queensland, Brisbane Metro, Gold Coast, North/Moreton, South/Logan, Sunshine Coast, West/Ipswich, East/Redlands.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Sydney, Central Coast/Hunter, South Coast and ACT regions, Wollongong/Nowra.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Awards 2020
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