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Part of Burbank 4.5 
Burbank QLD

Burbank QLD

 Verifiedburbank.com.au
Burbank QLD
4.9

855 reviews

Positive vs Negative
97%3%
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Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.8
Site Admin ?
4.7
Timeliness
4.6
Structural Integrity
4.8
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.7
Flooring
4.7
Transparency ?
4.7
Jordan M
Jordan MQueensland
  Verified QLD

Christine Wilesmith from Burbank QLD has made our experience nothing short of a blessing, she has worked tirelessly on our job with our best interests at heart to make our first home experience the dream it is meant to be! Christine is always happy to take a phone call which has helped to ease any concerns we’ve had during the beginning of our… Read more

housing journey.

I cannot recommend Christine enough to anyone looking to begin their journey with Burbank and I am so thankful to have had such a wonderful sales experience as a result of her professionalism and kindness.

- Jordan & Jah-Tian

RONAK P.
RONAK P.
  Fair Incentive Verified QLD

It is really comfortable and easy to select the house design and electrical for our house with Chloe and Hayley. Actually it was really productive and quick. Thank you so much. Show details

Ask the reviewer
Jude
JudeQLD
  Fair Incentive Verified QLD

Building a home with Burbank has been a exciting and rewarding experience which started with Randall who was my consultation. It was great to have met him at the early stage of this whole process. From the initial planning through to the design stage, he clearly explained the the process to me which allowed me to create a home that suits my needs,… Read more

lifestyle and personal preference. Then I met Trent in the office who introduced himself as representing Randall. He did a marvellous thing by taking time to explain every question l asked. Em Villegas has been fantastic. She is always available to discuss the building process with me via phone calls, emails etc.

The colour selection and electrical appointment l attended was a very pleasant one. It was well considered and created a visually appealing and cohesive overall appearance. Alycia Varley was very helpful throughout the whole time. The chosen colours work well together and provided a good balance between contrast, harmony and visual interest. Though the construction of my new home is yet to start, l believe the workmanship and the build quality of my property will be superb. The final cost at this stage is reasonable though the colour schedule and electricals are yet to be sent for pricing.

Overall, the whole journey of the building my property with Burbank has been a pleasant and enjoyable experience. Thank you!

Reviews with attachments

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Hany G.
Hany G.2 posts
  Verified QLD

Very professional team: Maks, Linda, Kate, Kristine and Matt could not be more helpful and patient with us. If you want any build, there are a lot of builders to choose from but if you want a builder to trust and a home to be proud of, go with Burbank. Show details

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Nga Pham
Nga PhamQLD
  Verified QLD

We have just completed our contract signing, colour selection, and electrical selection at Burbank Edge Studio, and we are very happy with the experience. We would like to sincerely thank Kay, Linda, Chloe, and Hayley for their outstanding support throughout the process. They were all incredibly helpful, patient, and professional, taking the time… Read more

to answer every question and clarify any concerns we had.

We are also pleased that Kat will be our Customer Care Coordinator for the next steps of our building journey. We look forward to working with her and hope everything continues to run smoothly.

Thank you to the entire team for making this exciting stage of building our dream home such a positive experience. We can't wait to see our dream home come to life!

⭐️⭐️⭐️⭐️⭐️ Highly recommended!

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Zoe W.
Zoe W.QLD
  Fair Incentive Verified QLD

So far, my experience with Burbank has been amazing. I visited almost 12 builders while trying to find the right builder for the block of land I had signed a contract for, and Burbank really stood out. Not only was the design I chose absolutely beautiful, but it was also great to visit display homes that weren’t just “top of the line” luxury… Read more

builds. I really appreciated that they had homes of all sizes on display, both big and small, so you can actually get a realistic idea of what your future home could look like.

As a first home buyer, I have a very strict budget to stay under in order to qualify for the $750k first home grant. I was amazed walking through the display home and finding out that the base build price, including the promotional package, would still keep me under that limit. After visiting so many builders, I found Burbank’s pricing to be extremely competitive and fair.

I recently had my colour appointment and, honestly, I was overwhelmed and nervous that the variation costs would be very high just to include a few extra things I wanted in my home. Not only was I impressed with the range of options available, but my colour consultant, Alycia Varley, was amazing throughout the whole process. She helped calm me down, guided me through the selections, and made it much easier to decide what I wanted.

When the variation pricing came back, I was genuinely surprised at how reasonable it was. Working in the building industry myself, I have a strong understanding of trade and material pricing, so it was refreshing to see a builder not inflating prices and instead genuinely helping people get into homes despite the current cost of living pressures.

I’m very impressed with Burbank overall. A big shout out to David Doak at the Yarrabilba display home as well. We were working within a very strict timeline when choosing a builder, and he was incredibly helpful throughout the process. Anytime I’ve called in a panic, he’s been there to help, which has been greatly appreciated.

I cannot wait for my house to be completed. Thank you, Burbank!

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Talbir singh
Talbir singh
  Fair Incentive Verified QLD

“We had a fantastic experience working with Patricia Tewaaka sale consultant at yarrabilba. She was incredibly helpful throughout the entire process, especially when it came to selecting the right house plan. Patricia took the time to understand our needs, explained everything clearly, and guided us toward a design that suited our family… Read more

perfectly. Her communication, professionalism, and ongoing support made the whole experience smooth and stress-free. We truly appreciated her dedication and would highly recommend her to anyone looking to build their home.”

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Midhun
MidhunQLD
  Fair Incentive Verified QLD

Burbank has been an incredible builder to build with. The service proposition has been outstanding, and the build was completed in the provided timeframe and to a highest standard. Special shoutout to Michael Ferrier, my site supervisor for his outstanding service provided, and also Em for all the efficient admin support. 10/10 would recommend Burbank to anyone looking to build a home. Show details

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Mata Tepania
Mata TepaniaQLD2 posts
  Fair Incentive Verified QLD

We started our journey as a multi-generational family looking at display homes in Whiterock after finding plans for the Kenmore 362 online. This design was one that gave us the opportunity to explore how the design could work for 5 adults and upcoming grandchildren. There was a lot of uncertainty and questions. We have never done this before so we… Read more

were super scared and had no idea how it all worked. What were we to do first etc. Maks Hossain was amazing at answering our questions and helping us understand what we could achieve. His knowledge and reassurance helped us make a decision on a block of land and gave us the confidence to start the build process.

Next up was the colour and electrical consults. Wow, amazing! That is an experience I loved! I am the worst person at making decisions. Never give a menu we will be there all day waiting for me to decide. For that reason, I was a little worried that I wouldn't be able to make decisions quickly during our consult day. Boy did I surprise myself. That all comes down to the amazing expertise and guidance from Marissa Lintott. Our colour consult appointment was with 4 of our family of 5 so even more challenging to get everyone on the same page. Marissa we had so much fun, thank you!

Next up was our electrical consult with Hayley Tupaea. Never did I ever think an electrical consult would be so awesome. Hayley you too were amazing with your guidance and recommendations. We had our plan sorted before we met with you however you helped us save on our budget. We are forever grateful for that.

The last piece of the puzzle this far was the patience and guidance from Karla Egan, boy, were you challenged with how long we took. But we got there in the end, and you have now passed us over to our site supervisor Scott Hancock who will be in touch soon to make bookings in preparation for construction commencement. Thank you Karla I bet it feels good to finally be at that stage.

Burbank you have an incredible team who are all an asset to your business. I look forward to the actual build process now and of course excited for the day we are handed the keys to our new home.

Thank YOU! Mata T

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Jeanne W.
Jeanne W.QLD
  Fair Incentive Verified QLD

I had a wonderful experience with Kristine at Burbank Edge Selections. She was very professional, patient, and helpful throughout the entire colour selection process. She took the time to explain all the options clearly and made the whole experience much easier and less stressful. Her advice on colours, materials, and finishes was very practical… Read more

and helped me make confident decisions for my new home. Kristine was friendly, knowledgeable, and genuinely cared about helping me achieve the best result. I really appreciated her support and attention to detail. Thank you, Kristine, for making the selection process smooth and enjoyable. I would highly recommend Burbank and especially Kristine to anyone building their new home.

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Regan  C.
Regan C.
  Fair Incentive Verified QLD

What an amazing experience so far with the Burbank Team! Started our journey with Trent, our new home sales consultant. Nothing but honesty and genuine advice which helped us pick the perfect floor plan without the need to make to many changes (Bardon 217) didn’t try up selling us any unnecessary stuff or features. Just good honest advice. Also… Read more

helped us secure our block of land. If it wasn’t for him we wouldn’t even be building. As first home builders we could not have been luckier to get Trent.

Our contract signing with Linda was the shortest part of our experience but she still took us through every part and explained everything without any issues. Even answered all our questions we had without and hesitation or issue. Was just another amazing part of the process.

Our electrical selection with Hayley was also a breeze, she was very knowledgeable around the correct amount of lighting to add to the home and where to add extra PowerPoints. Was also great at assisting in relocating and adding two way switches so once we are in the home it’ll be much easier to turn things off and on. Without her knowledge we wouldn’t have thought of half the stuff we changed.

Our colour selection was handled by Marissa, this was my partners favourite part of the process. Marissa was amazing at guiding us on our colour selection. Making sure none of the colours clashed and blended well while also making sure we were within our guidelines for the estate. Marissa had amazing knowledge when it came to selecting Trims and accessory’s.

Now we are just waiting for land registration but the whole process with Burbank so far has been flawless thanks to the Team at Burbank. Would highly recommend them to anyone looking at building.

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Jinho P.
Jinho P.
  Verified QLD

My favourite team — Em, Tony and Burbank team! Thank you for completing my very first home. It has truly been a perfect experience. I’ve already shared my thoughts about Em before, but I want to say it again — she supported me so much throughout the entire journey. I would especially like to thank Tony, our site supervisor. Despite my limited… Read more

English and endless questions at all hours, he always answered patiently and managed the entire build perfectly. The construction time was much faster than we expected, yet the result is a beautiful and high-quality first home. He carefully checked every detail and gave us so much valuable advice. He even took care of things we didn’t notice or didn’t know to ask about. I genuinely feel like I learned so much from him during this process.

Even after we received the keys, Tony and the Burbank team continued to support and care for us. They are not only professional but also truly caring — more than any company we have experienced. I sincerely hope many others get the chance to experience this as well.

Because this was our first home, we put all our heart and attention into it. The Burbank team gave us an experience that exceeded all expectations. Thank you again.

If we ever have the opportunity to build again in the future, we would choose them without hesitation.

These are not empty words — they come from genuine experience and honest feelings.

Without question, they are a top-quality builder.

Once again, thank you to the Burbank team and especially to our site supervisor Tony.

If you are planning to build a home, I strongly encourage you to visit and speak with them.

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PGautam
PGautamACT3 posts
  Verified QLD

We went to Burbank Edge Studio for our colour selections and met with Kristine Sing, our interior designer, who welcomed us, made coffee and took us through the entire process very professionally. I have seen designers get frustrated especially when we ask too many questions and take our time when choosing selections but Kristine was always… Read more

helpful, smiling, and explained everything we asked her in simple language. There was a lot of things which we hadn’t even considered, such as, size of windows for the raised ceiling, facade material, bench-top, cabinets, cupboards and drawers for kitchen, linen and wardrobe, which Kristine reminded us about. We told her we wanted to keep costs down so she showed us different options to choose from. She is sending us quotes for different options so we can pick and choose what we want. A few hours felt like minutes and the whole process was seamless and straightforward especially when we had travelled all the way from Canberra for the selections and were flying back the same afternoon.

I want to shout out a big thanks to Kristine and also to Hayley Tupaea who was equally kind and helpful and assisted with electrical selections. The initial journey has been great so far from Paul Pereira who was our sales consultant, then Kristine and Hayley. I hope this great experience continues throughout our journey until build is complete and the handover. Thanks Burbank team for your help and assistance and more importantly your kind and helpful nature.

Find out how Burbank QLD compares to other Project Home Builders

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Shubham Aus Tambat
Shubham Aus TambatQLD
  Fair Incentive Verified QLD

⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Experience with Burbank Homes I had a fantastic experience building with Burbank. The entire construction process was smooth, well-managed, and transparent from start to finish. The team consistently communicated updates, addressed any questions promptly, and ensured everything stayed on track. Most importantly, the… Read more

home was delivered on time, exactly as promised — something that truly reflects their professionalism and reliability. The workmanship and attention to detail throughout the build were impressive, and the overall journey was stress-free.

Highly recommend Burbank to anyone looking for a builder who delivers quality, efficiency, and great customer service.

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Eric
EricQueensland2 posts
  Fair Incentive Verified QLD

Our experience with Burbank Homes had a rocky start. The admin process was slow, there were delays, and we faced pricing and design errors. We also had a disappointing experience with the salesperson, which added to the early frustrations. Despite all that, the end result was a beautiful and perfect home—from the painting to the finishes,… Read more

everything was done to a high standard. The real hero of our build was Matt West, our site supervisor. He was incredibly communicative, friendly, and easy to talk to. Matt worked tirelessly to ensure everything was done properly and always made time to answer our questions. His dedication and professionalism made the entire building journey smoother and more enjoyable. Matt is the reason we’re giving Burbank Homes 5 stars.

We also want to acknowledge Whitney, our customer care coordinator, who helped resolve the pricing and design issues. While communication was sometimes slow, she did assist in getting those problems sorted.

Overall, we’re thrilled with our new home and grateful to Matt for making the experience a positive one. If you're building with Burbank, we strongly recommend working with Matt West—he truly goes above and beyond.

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John
JohnQLD
  Verified QLD

We cannot speak highly enough in regards to how happy we are with the service, communication and dedication that we received from Burbank & their staff. We were always kept updated with the work that was being done. With every update we received, we would brag to our family and friends of how fast it was all coming along and how good the… Read more

workmanship & quality was. I would tell them how great this company and their team really are. But by the end of the build I have changed my mind. This company isn't GREAT, it is AWESOME! and I will recommend them without hesitation.

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Mengyun Chen
Mengyun Chen
  Verified QLD

I'm happy with the Burbank staff so far; everyone is very professional, efficient and friendly.I would definitely recommend Burbank. Every stage is clear and fast. The price is good too. Show details

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Shilu M.
Shilu M.QLD2 posts
  Verified QLD

Burbank has turned what I thought would be a stressful first-time build into an enjoyable and exciting journey. The process has been smooth, well-organised, and far less overwhelming than expected. While building a home naturally takes time and requires patience, the team has made it easier by guiding me through each step and supporting me in… Read more

making the right decision. The pre-construction QLD team has been fantastic — Kate, Hayley, and Kyle have all been great to work with. Kat, in particular, has always responded quickly and kept me up to date at every stage. She is truly an asset to the company. The quality of documentation has also been very good, and I'm happy with how everything has progressed so far on paper. Construction has now started, and we’ll provide an update once the build is completed. Thank you again to the Burbank team for your support and guidance.

Latest follow-ups

Akima R
Akima RQLD
  Verified QLD

I recently met with my Contract Presenter for the next stage of my build. I walked into the appointment feeling extremely overwhelmed, however with the patient guidance and reassurance of my Contract Presenter, this feeling quickly disappeared.… Read more

Contract information was explained in terms I could understand and was extremely thorough. Being walked through each document in this manner reiterated how confident I am that I am in such safe hands for my house build. Moving forward to the colour selection stage of my build is not only exciting but reassuring that I have made the right choice in choosing Burbank Homes to make my dream come true.

 Follow-up  · Since contract signing I have been contacted by Burbank staff to advise bookings for the next stage which is colour selections. To date all staff at Burbank have been extremely helpful, providing expert advice along the way. Wait time is minimal and communication is quick and efficient. I am kept informed throughout every stage and advised well in advance of what to expect moving forward with my build.

Just me
Just meQLD3 posts
  Fair Incentive Verified QLD

Absolutely amazing experience pre-build, during and post-build. Every phone call answered, regular inspections with Supervisor, cannot fault my experience with Burbank at all. Very happy with decision to build with Burbank after previous very bad experience. Show details

 Follow-up  · cannot fault Burbank, knowing any query, small or large, will be taken care of is of great comfort. First-name basis phone calls a bonus too. inspections a breeze. my previous experience with an awful builder in 2024 made me extra cautious, huge effort to trust again in 2025 with another builder but I needn't have worried. totally recommend Burbank.

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Sophie Y.
Sophie Y.
  Fair Incentive Verified QLD

We are return customers to build our second house with Burbank. It has been wonderful experience like the first time, everyone in the customer team is excellent like Kay, Kimberly, Alycia and Hayley Show details

 Follow-up  · Very prompt follow-up Very reasonable quote and price Very patient and helpful during colouring selection

In-depth reviews

Sarah ONeill
Sarah ONeillQLD
  Fair Incentive Verified QLD

We had a fantastic experience with Burbank Homes at the Edge Studio. The whole selection process was made so much easier and more enjoyable thanks to the professionalism, patience, and knowledge of the team. Our electrical appointment with Hayley was excellent. She guided us through the electrical process clearly and made sure we understood our… Read more

options, helping us make practical choices that suited our home and lifestyle. She was approachable, thorough, and made what could have been an overwhelming process feel straightforward and well organised.

Our colour selection appointment with Kristine was equally impressive. She was incredibly helpful, knowledgeable, and patient throughout the process. Kristine took the time to understand the look and feel we wanted for our home and offered thoughtful guidance that gave us confidence in our selections. Her eye for detail and calm, friendly approach made the experience enjoyable from start to finish.

Overall, the Edge Studio experience was smooth, professional, and genuinely exciting. Hayley and Kristine both made a real difference by providing excellent service and support. We left feeling confident, reassured, and excited about the next stage of our build with Burbank Homes. Highly recommend Burbank Homes and the Edge Studio team.

Find out how Burbank QLD compares to other Project Home Builders

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Katie
Katie
  Fair Incentive Verified QLD

We are building our first home with Burbank QLD and it is going very well so far. Kath was a big help with kicking off this journey. From discussing floor plans and options through to finalising our contract, she was very helpful, friendly and very easy to communicate with. We recently had our colour selection day at the EDGE studio and it went… Read more

really well ☺️. Hayley was fantastic walking us through our electrical requirements and taking the time to answer all the questions we had. She made those selections really straightforward and easy, and it was a pleasure to work with her. Kristine did an amazing job stepping us through all the interior design choices and making that process really smooth. She was able to help us envision how all our colours and selections would come together and provided her expertise when we were unsure how something would look (especially with the various shades of white ☺️). And Karla, our customer care coordinator, has been great and answered all questions we’ve had quickly and we look forward to continue working with her. We are excited to see our home come to life ☺️

Brandon and Elisa
Brandon and Elisa
  Fair Incentive Verified QLD

We’ve had such an amazing experience with Burbank during our first home building journey. From the very beginning, the entire team made the process smooth, exciting, and stress-free. A huge thank you to Kay, our sales consultant, for helping us get started, giving us valuable advice, and supporting us throughout the entire process. Kay was always… Read more

approachable, knowledgeable, and genuinely cared about helping us make the best decisions for our future home.

We’d also like to thank Kat, our contact administrator, for always being there to answer the many questions we had along the way. Your patience, communication, and support made such a difference and gave us confidence throughout the process.

And finally, thank you to Alycia, our amazing interior designer, for helping us bring our dream home to life. We truly appreciated your honest feedback, creative ideas, and guidance in designing a home that perfectly suits us.

We’re so grateful to the whole Burbank team for making our first home building experience such a positive one. Highly recommend!

Recent reviews

Craig S.
Craig S.QLD
  Verified QLD

very friendly and helpful staff who was able to answer all our questions and has made what we thought would be a stressful day very enjoyable and relaxing with no pressure, Show details

Reece M
Reece MQueensland
  Fair Incentive Verified QLD

Colour selection/electrical was an excellent experience and everyone working there was a delight and very professional The only negative feedback I have is unfortunately some of the options on show were no longer available and some were the ones I wanted Apart from that it was a 10/10 experience Show details

Ashika and Ravi
Ashika and RaviQLD
  Verified QLD

Our interior designer, Chloe Downer, has been an absolute pleasure to work with. From the very beginning, we shared our ideas about the colours and design style we were hoping to achieve, and Chloe expertly guided us through the entire selection process. She was incredibly helpful during our colour selection appointment and continued to provide… Read more

outstanding support afterwards. We made a few changes to our floor plan and colour selections along the way, and Chloe accommodated them with ease, making the whole process smooth and stress-free. Throughout our experience, Chloe maintained clear, prompt, and professional communication, which gave us confidence every step of the way. Her knowledge, attention to detail, and genuine willingness to help made a real difference. We are extremely happy to have worked with Chloe and highly recommend her to anyone building. She truly knows what she's doing and is an amazing person to work with. Thank you.

AK F.
AK F.QLD
  Verified QLD

Karla has been incredibly helpful in assisting us with getting our construction and build journey started. She guided us through the early stages of the process, answered our questions promptly, and made everything feel much more manageable. We really appreciated her support and professionalism. Linda was equally wonderful in assisting us with… Read more

finalising the contract. She was thorough, efficient, and ensured everything was completed smoothly and clearly. Her attention to detail and willingness to help made the final steps of the process stress-free.

Ronnabeth D.
Ronnabeth D.NSW2 posts
  Verified QLD

Chloe from the Colour Selection team and Hayley from the Electrical team were both incredibly helpful during our appointment at the Burbank Edge Studio. They took the time to explain all of our options clearly, answered every question with patience, and provided valuable recommendations throughout the process. Both were highly professional,… Read more

knowledgeable, and genuinely friendly, making us feel comfortable and well supported. Even after our appointment, when we had additional questions, they remained incredibly responsive and continued to provide prompt, helpful advice.

Thank you both for making what could have been an overwhelming process so much easier. We truly appreciate your outstanding customer service and support throughout our journey.

SAM
SAM
  Verified QLD

Whole process was efficient and professional. My customer care co-ordinaor, Karla Egan, answered any question I had quickly and comprehensively. She would reply to an email within 5mins, which is fantastic service you don't see much these days. Thanks Karla. Show details

teena v.
teena v.QLD
  Fair Incentive Verified QLD

We are in the preconstruction stage and Karla from Burbank Homes was really helpful in assisting us smoothly through this phase.Karla was excellent at clarifying our doubts and to proceed further minimising delays.We are looking forward to build our house shortly. Show details

RamPrashar
RamPrasharQLD
  Fair Incentive Verified QLD

Overall we had a positive experience. Our interior designer Alycia was very paitent and went through everything with us in good detail. The only downside was the paperwork taking longer than notified and expected to come through Show details

Daytona Abraham
Daytona AbrahamQLD
  Fair Incentive Verified QLD

The whole Burbank team has been an absolute pleasure to work with in the pre-construction stage. The service was fantastic and they have been so accommodating, supportive and informative with any questions or concerns as we are first time builders. After a bit of research Burbank was the best option for affordability, quality and inclusions. We can’t wait for the end results. Show details

L Moz
L MozQLD3 posts
  Verified QLD

We are only in the early stages but our experience so far has been wonderful. Everyone we have dealt with has bent over backwards to make our journey effortless. Randall, Trent, Em and Alycia in particular have been amazing. Look forward to continuing our journey. Show details

Michael b.
Michael b.
  Verified QLD

We have starting the planning process of a new build with Christine at Kinma Valley. She has been super helpful with the process so far. As first home buyers, she has made us feel comfortable and explained the process. The house design and options are the best in the market and we can't wait to finish and move in. Show details

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